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Today 7:00 AM - 5:00 PM (Closed now)
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FAZZA GROUP
About Us
At Fazza Motors, our goal is to find you the pre-owned car you've been looking for at competitive and affordable prices. We have a wide variety of quality vehicles that feature an assortment of options to meet any taste. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and financing options, we’ll help you get the vehicle you want, at the great price you deserve. If you’re a car shopper in Marlborough Massachusetts and are looking for a different kind of dealership experience, you have come to the right place. At Fazza Motors, we cater to your specific needs because we believe in providing the best personal car shopping experience.
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Today 9:00 AM - 7:00 PM (Closed now)
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405 Maple St
Marlborough, MA 01752
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The staff was friendly but I have no trust for them. They didn't listen to me and made me wait for a long time
because of that. They play games with the pricing of the car, which they move up and down randomly from
$29.9K to $25.5K, while at the same time they promised me the price was fixed and fair and I was getting the
best deal. Like most dealers today, they claim they do not negotiate, but they are clearly not offering a fixed
best price. I pass on Fazza.
Sep 16, 2025
We didn’t have a good experience with this dealer. They asked us to come in on a Sunday afternoon, and after we got there, they told us they had already sold the car the day before. When we asked if they had similar models available for a test drive, they said the only one was at another location, 20 minutes further away. We had already driven 45 minutes from Boston to get there. The other vehicle also had 85,000 miles on it, so we ended up leaving without being able to check out the Model Y. We were not informed beforehand that the car we were asked to come see and potentially purchase had already been sold and couldn’t test drive a Model Y. The person I spoke to was nice but the shady dealer practice isn’t cool. Everyone’s time is valuable.
I had a great buying experience with Fazza Motors at their Marlborough location. The sales rep João was very friendly and responsive. They did a great job detailing the vehicle and were easy to work with for the purchase. They also did the title and registration so that it was a faster turn around process. I had the truck within 4 days of signing. Would highly recommend Fazza Motors.
Outstanding customer service and follow up. Dealership is attractive, variety of vehicles impressive. Prices very competitive. Our salesman Joao went over and above. I highly recommend Fazza, very friendly group from start to finish.
May 22, 2025
Response from current dealership:
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had such a positive experience with our team and that Joao was able to exceed your expectations. Providing outstanding customer service and a welcoming environment is what we strive for every day. We're glad you enjoyed our vehicle selection and found our prices competitive. It was a pleasure serving you, and we look forward to welcoming you back to Fazza in the future!
Purchased a 1972 Chevrolet Chevelle Malibu salesman Gabriel was very helpful throughout the whole process making for a smooth transaction couldn't ask for a better salesman
May 22, 2025
Response from current dealership:
Thank you for sharing your experience! Congratulations on your 1972 Chevrolet Chevelle Malibu – what a classic! We're so glad to hear that Gabriel made the process smooth and enjoyable for you. He truly takes pride in helping our customers every step of the way. We appreciate your business and hope you enjoy every moment with your new ride. If you ever need anything, we’re here for you!
Iâve bought many cars in my life, but this dealership truly stood out. From the moment we walked in and were warmly greeted to the final
handoff when Gabriel delivered our car, the experience was like no other. The level of customer service felt like a five-star restaurant,
professional, attentive, and top-tier. What impressed us the most was how straightforward they were with pricing. No games, no pressure, just
the best deal right from the start. If youâre looking for a dealership that values honesty, excellent service, and a smooth car-buying process,
this is the place to go! I highly recommend working with Gabriel Almeida
May 22, 2025
Response from current dealership:
Thank you so much for your incredible review! We’re honored to hear that your experience with us stood out among all your past car purchases. Gabriel and the entire team take great pride in providing a five-star level of service, and it means the world to us that you felt that from start to finish. Transparency, honesty, and a stress-free process are what we strive for every day, and we're thrilled that came through in your visit. Enjoy your new vehicle, and thank you again for your recommendation – we truly appreciate it!
When I drove out to see the car that was listed, it wasn't there, even though they texted me to confirm.
May 22, 2025
Response from current dealership:
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to arrive and find the vehicle unavailable, especially after receiving a confirmation. This is not the level of service we aim to provide, and we’re taking steps to ensure better communication and coordination moving forward. If you're still in the market, we’d love the opportunity to make things right and help you find the perfect vehicle. Please feel free to reach out directly , ask for Chris Aragao so I can assist you pe
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Communication with this dealership was very poor. They use appointment setters, and well, that didn't go so well. After multiple confirmations, email, text and a
phone conversation prior to driving over an hour to view a vehicle. I was told that he (the appointment setter) would be waiting for me and the car would be ready
for me to view. I arrived, I was told that "Bruno" was just an appointment setter, and someone would be right with me. 25 minutes later, I'm told that the car had
been sold "days ago". This is just so unacceptable!!! Be very cautious with this "used car dealer" because that is all they are, and unfortunately, I found out the
hard way.
May 22, 2025
Response from current dealership:
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered. Your feedback is extremely important to us, and it’s clear we fell short in both communication and customer service during your visit. You should never have been asked to drive such a long distance only to find the vehicle unavailable and be left waiting without clear information.
We understand how disappointing this must have been, and we take your concerns seriously. We’re currently reviewing our appointment and communication processes to en
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We understand how disappointing this must have been, and we take your concerns seriously. We’re currently reviewing our appointment and communication processes to en
Show older dealer reviews 3
Dec 21, 2022
Great experience at Fazza Motors !
Cars with good price , they are friendly and super nice with me and my wife ! I went there to buy a corolla and found a jetta that i away wanted! Thanks again Fazza , I highly recommend this place