Elk Grove Toyota

Sammy is a dream to deal with! Our car buying experience was flawless, from start to finish. We will be back for future needs :)

We called couple of time made an appointment at 2pm we got there at 2.03pm when we arrived the seller said we sold the car at 1pm, we asked to speak with the manager and the manager said we sold it at 10am their stories did not add up because we called around 10.15am and they said the was available. And of course they tried to sell us another car OVERALL THIS PLACE IS DESPICABLE

Wasn’t a good experience. I made an appointment to test drive the car. Traveled over an hour and the car wasn’t charged enough for a test drive.

Kept being passed off to people who could offer no assistance, rather being told “it’s still in reconditioning”. Now as I prepare to go to the appointment made during this debacle to see and purchase the vehicle is No Longer Available!

Great experience at elk Grove Toyota. Nice and friendly staff to work with in driving to purchasing the car.

Very helpful and courteous dealer

Is great

Quick to respond.

Wouldnt work with me a few follow ups, told them that i would like a tonneau cover on the truck couldn’t help me out. Said they would be in touch never heard back. Obviously i didnt buy from them.

Did try to help find vehicle during low stock

Dealer not very helpful. I know it’s a difficult time in the car business with chip shortages etc. but this dealer made the process even more challenging, e.g. not even wanting to discuss anything until I completed a loan application.

Inaccurate inventory. No 2022 Toyota Prius Prime. I have been checking and looking since February with them. When I go there I am told none available. The website is wrong on inventory, I am told. I was told they would have some coming in, but they were reserved. I asked to reserve one, I was told I could not. Very frustrated and confused. Waste of time and energy. I even checked for 2022 Prius and the same.

Very Pleasant

Very poor experience. After a great initial conversation on the phone, I drove there to check out a Prius Prime and was ready to make a deal. Unfortunately, they offered a ridiculously low trade-in value for my 2018 Camry, much below the trade-in estimate from their own website. I immediately asked for my keys back and will never patronize this dealership again. So beware when you go there - they seem to have a used-care dealership mentality and seem to think customers are too stupid to figure out the value of their trade-ins.

Very good

They communicated well by email

I haven’t been there yet Alicia is incredible at coordinating visits. He’s very friendly and easy going

This is a horrible dealer. I emailed to confirm if the car is there, called an hour before I drove an hour to their dealership to find out when i arrived that the car was sold. They knew the car was sold but they wanted me to be at their dealer to sell me something else. I wasted two hours driving through traffic (heavy commute hours). Don't do business with this dealership, very shady if you ask me.

Great. We bought the auto.

I was contacted mid afternoon with a fair price but decided to go with another vehicle so I didn’t reply back to his email. He sent a follow up email a few days later.

bad organization, drove 1.5hr there, couldn't find the car!

Drove 2 hours in rush hour traffic just to be told the car was no longer available. Turned away in 2 minutes after 2 hours

Bill Gann is great. I'll work with him again.

⭐⭐⭐⭐⭐.

Awesome!

They were quickly and nicest to answer when I asked them to let me know when the vehicle were lower prices and they did. Thanks guys great job!

Appreciate the support thru my journey for the Toyota Sienna !best dealership I received.

Dealer was quick to responding.

Replied immediately to request Ed information.

Very unsatisfied never got a response on my offer after several attempts. They did tell me days later the truck was sold :(.

Great

Fantastic! I came home with the car!

Good.

The worst. I arrived on time for the established appt. Fleet manager came out said the person I had been dealing with was on a test drive with his customer and he would send another person. I wanted to meet the person I had the appt with but No. Gave me the keys to the car. I waited in the car for 15 min. No one came. I left. The worst!!!

very helpful...answered all my questions

Responsive

Very helpful and professional.

Dealer returned my email many times. Really worked with me on my trade. The salesperson (Long) was excellent. Made an appointment and he was ready when I showed up. Gave me a fair offer on my trade. Team was very professional.

Their price is very competitive.

My search for the Best car and Best deal ended when I met Pete in Fleet at Elk Grove Toyota. I shopped like a Boss too. Forget retail, call Pete in Fleet. He'll take care of you. Thanks Pete for the Awesome deal on my new Prius Prime Premium. I love it.

Responded very quickly. Did not buy from them due to unavailablity of certain features on their cars

They responded right away

We purchased the car. They were very helpful.

The did not bring the model and year requested up for a test drive even though it was still on the lot (and not a pending sale). Each time I expressed dissatisfaction with a car they tried to steer me to something more expensive.

prompt reply

They have been in contact often

Great dealership! Unfortunately I was not able to purchase an out of state vehicle through my credit union.

The dealer sent a form letter as a reaponse and didn't answer the question we asked- would not consider this dealer any more

Great Experience from start to finish, low pressure environment, and went above and beyond post-sale to fix a few things I did not notice until after driving away. I would send any of my friends and family to Elk Grove Toyota without hesitation.

Smooth transaction.

The internet manager that i contacted was honest and offered reasonable rates,but we had different calculation on the car price.Otherwise their services seems honest and honorable.

I would buy from this dealership, if they had the right truck I wanted to purchase.

Didn't comprehend what I was looking for, gave me options that I did not want, nor did I list. Frustrating to have a dealership just completely ignore what you've asked for in a vehicle.

Very prompt response.

Prompt and ready to deal.

I replied to a vehicle on the site and submitted my credit app for that vehicle. I received an email stating that the dealer no longer had that vehicle. Then I received notification from the credit bureaus stating that my credit had been ran. This didn't make any sense to me at the time because i specifically requested for that particular vehicle. I've emailed the General Manager twice now and have yet to receive a response.

Good.

Although I haven't purchased with this dealer, they have been very pleasant and consistently keep me informed on vehicles that I might be interested in.

Very nice and efficient

Got th frs! Awesome, ask for Patrick

they contact me a few times but they don't have what I want. But they tried which its good.

I received an email the following day with feedback on the vehicle I was interested with. I also received a follow up email a few days later.

Ahead was pleasant to deal with.

Timely response

They have not located the car I am looking for yet.

They did call back but I ended up buying elsewear.

Good

Linda was very personable, knowledgeable & easy to deal with.