Elgin Chrysler Dodge Jeep RAM

Typical bait and switch. Had a car listed online at 52,627. Won’t do any negotiations over the phone so drove 1.5 there. When I got there Trevell greeted me and informed me that the price listed online is with all available incentives and I only qualified for 1 bringing my OTD price over 60k so I countered at 54 OTD and his sales manager Siril said 55k OTD and not a dollar less and to “let me walk out if I don’t like the price” I agreed to 55k and said I’d be back tomorrow to finalize paperwork as we were going through our own financing and bring car home and when Trevell brought out paperwork, it was back up over 60k out the door price. I questioned why the numbers changed and he said he’d get his sales manager and they both came over and sales manager said they never agreed to 55k out the door which was a complete lie! They are crooks and don’t give a crap about service or morals. 6 hours of driving back and fourth for nothing. Complete waste of time and ignorant sales manager.

Wonderful car buying experience! I would highly recommend this car dealership. They were quick to respond to my inquiry, very consistent communication. They had the vehicle ready for me to test drive when I got there. Very informative with the vehicle and its features. Finally the purchasing process was quick and efficient. I am so happy with my vehicle!

The dealership would not confirm the price that was listed on Cargurus and their website unless I visited their dealership. I live 80+ miles from the dealership and stated to them I would not visit unless the price is confirmed and that I was a buyer at that price. They refused to do so.

Be careful when dealing with this dealership. I m not accusing them of lying, but they change their story frequently. I wanted to test drive a car I was looking at, and was told no one day, though they did let me drive it slowly around the building. I then asked what kind of room they had in regards to pricing. They told me the price was firm, and that they only make a few hundred dollars on these types of cars. A week later, the price dropped $2,500 (from $50,990 to $48,990). About a week later, they advertised a price drop on the same vehicle, that showed the price of $48,990 - which was a $500 increase from the lower price the week before. I really liked the car I was looking at, but I decided I would look elsewhere as they did not earn my business at all.

Mario has been great keeping in touch!

Good

Costumer care was there . They not lower the price tag , the want the maximum . Interest rate to high . Low down payment . Good cars in the lot .

Wanted to buy vehicle and have it shipped but rep said I had to physically come to dealership to purchase (no good reason provided other than “it’s our policy”). Have purchased 3 other vehicles in the past from other dealers this way with no issues

Everyone was friendly and helpful!! No pushing to sell a car!! Didn’t purchase but would definitely recommend this dealership if you’re looking for a vehicle!

Very nice people, however we just could come to an agreement on a price.

Excellent - friendly, not at all pushy, professional and efficient. Very pleased!

Despite asking as many questions as possible, and attempted to do my due diligence before wasting an hour and a half of my life, the vehicle was not as represented. The manager stated he would follow up with me, but never did. The general manager forwarded a generic email and I responded with my displeasure; he, too, never responded. The only reason they are getting 2 stars is because the actual sales person was friendly, knowledgeable. It's a shame is leadership and support team failed him!

Good service

I highly recommend Elgin CDJR! Best car buying experience I've had so far. Spoke with 3 different associates over the phone before meeting salesman Johnny Lara. The whole process was seamless and took half the time I expected.

They were quick to respond on my inquiry

Good

Out of state buyers may as well stop here and save yourself some grief. Like other long distance buyers - I also had the same frustrating experience. All this dealership would say was the vehicle was there. The E price is for ‘local’ buyers only - and they have to reapply any rebates or incentives based on where you live. That catch is - you have to come to the dealership to get this info - giving them all the advantages and affording the buyer none. They are completely oblivious or don’t care about what it actually takes for a out of state buyer to get to Chicago. The internet reps were ‘cold’ ‘closed down’ and offered no useful information over the phone or through email. I have no idea how this E dept is useful to the dealership or potential buyers from CarGurus. Another dealership sent me a PFD of a Gladiator they had for sale - with the sale price - fees and told me to call them if I wanted to purchase it - so this isn’t rocket science. Good luck getting anything done here.

I called two representatives to check if the Jeep Grand Cherokee 2022 ( limited ) is available and was told to come in that evening to test drive it. I drove to the dealership immediately. When I showed up I met with the sales representative ( Juan ) which informed me that the car is in the shop. He explained that they are working on fixing the bumper in a brand new car. He tried switching me to a different car which was 6000$ more expensive. I asked to speak to a manager, which told me that they would call me as soon as the car is fixed. At that point I knew that they were lying to me. I called Juan the next day and left him a voicemail, since he promised to send me the before and after photos of the car from the shop. He never returned my phone call. STAY AWAY from this dealership and save yourself time and money. Shame on them!

Very responsive and helpful. Kept me up to date on inventory.

Excellent service, the vehicle I purchased is very good, overall very happy!

Will not work with you over the phone/remotely…would not let me purchase remotely for the listed price online and would not tell me a price over the phone. I’m 6 hrs away and would only tell me I needed to come to the dealership to purchase.

I was willing to drive approximately 7 hours to purchase this vehicle. They would not honor the price listed . They would not price the vehicle over the phone. The Manager along with other associates told me i would have to come there and we would try to negotiate a deal.BEWARE OF ELGIN, Unbelievable !

I received two confirmation calls stating that the vehicle is ready, I drove one hour only to find out that the vehicle is being serviced or saved for someone else.

The dealership reached out to me right a way to assist me regarding my interest in their vehicle. They were extremely professional and helpful.

I called this dealership before I driven miles to go look at this car to see can I get a better deal since I'm paying cash only they say yes but you have to come in and negotiate with us. I said OK I will be there in about 30 minutes and I got there and they would not go down on a piece at all so they waste my time in my gas And I will never ever recommend this Dealership to anyone.

I purchased this vehicle and I’m loving it

Easy to work with. Not pushy

I purchased this Jeep. They delivered for me; their porter blew all the illinois tolls and thought it was funny. The Jeep yanks to the side when you apply the brakes, so hard that it has gone off the road once already, I have tried contacting the dealership numerous times and haven't had a response from them yet. Voicemail, emails you name it. No response. They are "searching" for the spare key, no update on that either.I called the service department, they stated they have the inspection report but I have to talk to my salesman to get it- I left a voicemail- no response on that either. The service department aparently had no way of emailing me the report. They are quick to get you to buy- but as soon as you purchase and the vehicle leaves their store- good luck!

I didn’t mind this dealership, everyone was nice. I did leave messages though and no one ever got back to me. I wish they would have of shown me how to work the features in my new car I got from them and to get my set up. The financial gentleman Josa was very nice! It took forever to get paperwork done, I would sign something and then wait 45 mins and then sign another thing and wait another 45 mins, so that was a little annoying.

outstanding

Prince was great —cost of shipping killed it for me.

Didn’t have a good experience I felt like I was being pressured into buying a vehicle and way over priced

Very responsive and very respectful.

I've contacted the dealer many times via text and phone call. They have been nothing but rude and unhelpful. It's been a week and they can't even show me the vehicle. I've never been yelled at by a dealer before. Steer clear. Idk why but they won't give me any information about a vehicle they've had posted for over a week

I drove over 2 hours to come look at this truck. There was a little issue with it so they gave me a rental for the week until they got the one I bought fixed up. It was overall a good experience.

Dealer would not give me quote without coming into dealership. I indicated I was an out of state customer and would travel if we agreed on price but they would not work with me.

I had the worst experience with this dealership the salesman I worked with knew nothing about the vehicles or anything in stock. They brought a dirty car for me to test drive and argued with me that the car was not dirty.I could see used tissue on the floors and coffee stains on the speakers. Instead of the salesman pulling the vehicles up he had me walk in the rain to see cars he didn’t know anything about. Both salesmen refused to give direct answers and lied about the vehicle having an accident. When I asked for car fax he pulled it up on the computer and scrolled real fast through. When I asked for a print out of the car fax he was hesitant, I had to ask again. He brought the print out and right at the top was the accident he was trying to avoid me seeing. I reached out to the sales manager and of course he didn’t get back to me. I would not recommend this dealership to anyone because they seem not care about how they treat there customers. BE CAREFUL GOING HERE!!!

Negotiations on this truck are not good, visit them for 3 times , literally they have this truck trade in for $20,000 they hold on the truck to sale for holidays it's a boomer , offer them reasonable price $26,850 they are not talking with me shame!

Went in to test drive a vehicle with 6,000 miles and air conditioning did not work. Shared that the vehicle needed service work and would be in contact the next day to get me back in. A week+ elapses and I am given the run around daily that the vehicle is still being worked on and I would be the first to be contacted when the vehicle was ready. I am finally told on a Tuesday that the vehicle would be ready Friday. The following day, the vehicle is sold and I am not notified. Stay away from this dealership, very unprofessional, full of snakes, with poor communication went no etiquette.

Horrible Dealership! I live out of town and was trying to negotiate the car and the price with this dealer before I fly out to buy their car, but apparently this dealer lacks all professional communication and you feel like you are being treated like by the IRS with dull dry responses that makes you really feel sick! What training these guys have gone through seriously!!! I have been trying to speak with a manager to sort out the price deal on this car before I travel and I hear from this terrible dealership is no price discussion or negotiation unless I be at the showroom!! I explained this to them over 7 times that I'm not from town and want to secure this deal and these people lack all sorts of professionalism and communication. I am not sure how dealers like these stay in business with this horrible attitude! Just give yourself a favor and stay away from this place!

Vehicle I inquired about was being loaned out when I went to the dealership

They called me to confirm my appointment and vehicle 30 minutes before my appointment. They told me that they would have the car pulled up for me to look at. I get there and they take information and come back 5 minutes later telling me the car was sold the night before. I drove 2 hours to get here and also called out of work, they simply did not care. The biggest part was the person that called, was the sales manager. The same one that told me it was gone! Overall horrible experience, the sales people were not inviting at all. They were all just sitting around near the front door and only one greeted me. Buyer beware!

truck was in transit and i bought a truck from another dealer before the truck arrived but they kept me updated on the vehicle

Wonderful experience with this dealership from sales to the financing!

Very good dealer, willing to work with you. Would go back again. Please note this dealer is not very close to my house but yet I went there to purchase my vehicle

Great experience purchasing my vehicle with this dealer

These guys are just out to pay for their new building. EPrice is not what you see. Even after speaking to them about price before arriving it changed almost $6000. 2400 extra for resistall undercoating they put on every vehicle. Well that should have already been in price. Applied every rebate imaginable in price. Only to find out im not qualified for almost any of them lol. A bunch of dishonest people there. Bought my vehicle from somewhere else with more options at the original eprice quoted. Dont waste your time here!

Great people, quick process. Disliked the typical pricing trick tho. Lists for $21,302 online as the dealer price, but then you come in to find out you are *forced* to pay an additional $1k-$3k for included protection packages for your vehicle. Upon complaining, they instantly discount it to "cost" which tells me this is a fairly common occurrence that they haven't actually done anything about. Aside from dishonest pricing, great shop!

Dealership responded to my questions about the car promptly.

Jose Jurado and Tommy Gonzalez where great to work with. No BS, No bait and switch. Very impressed that ALL members of this dealership were practicing Covid safety! Will definitely buy from here again without a second thought. Also we received a great price on our Islander. If you want to spend your money where people appreciate your business, look no further. Moe the General Manager has a great team in place!! The Brown Family

Very good experience

I have not bought from them yet, but they have been very helpful and quick to respond to my questions, I am planning on buying one really soon from them.

I am an out of state buyer (as many of us are now). Refused to discuss pricing with me over the phone, even though I simply asked to confirm the price they listed as being accurate. Said would not discuss anything unless I came to showroom- Big RED Flag.

GREAT Communication, Listing accuracy, On-site experience. the car was clean and ready for a test-drive. GREAT Customer service. the dealership staff friendly and accommodating. Would definitely recommend the dealer to friends.

From the moment we stepped in, we were comfortable with the atmosphere. We did not purchase on our first visit and did not feel any pressure to do so. This is only one of the reasons we returned to buy a truck from them! Kudo's to Derick, Hitarth and the one and only Mr. Hooker! You guys made buying this truck, fun... Thank you!!!

After 5 minutes in the showroom waiting to be greeted by anyone...Had to call the person who knew I was coming in for appointment for her to ask someone to help. The car they knew I was coming to see, a 2018 High Altitude, was dirty and the suspension/alignment were questionable at best. The other car I asked to drive had a tire that was so low it was hard to tell how the car handled. The sales guy assigned to us, Patel, was very nice and accomdating. The dealership should really try a bit harder towards a good customer experience, from the time of arrival to making sure the car is ready for a test drive. Could have been a random bad experience, but felt like a total waste of time.

car was sold but they did try it went fast

Frendly, timely reply Not very helpful on reply. I asked questions...Got "must come to the show room" answer. I live several hours away. I don't feel I should have to travel 5 hours round trip, to get answers. I wa contacted by 2 different gals on two different days

They did everything fast & easy but u get confused if u don't ask questions so they start to improve the deal

I wanted to purchase a new vehicle that this dealer had, and the dealer would not do email or phone just kept saying I need to make an appointment to come in and would barley answer any questions I had. I did mention that many dealers now offer on line purchase and delivery and they told me they do not do that and I need to make an appointment to come in, so I bought my vehicle elsewhere.

Refused to answer questions over the phone before I took a 50 minute drive to get to them. I stood in lobby for 10 minutes and someone finally asked did I have anyone helping me. Told me they were going to do a soft credit check but sent my information to almost 10 different banks. They didn’t appraise my 2020 car and wasn’t offering me my first responder discount and the power dollar discount. Overall they’re unprofessional.

Overall experience was good however I went with another dealer.

Definitely gouging prices and very persistent in selling... I told them what I wanted and they kept trying to sell me something I could not afford. I would not recommend this dealership, not even to my worst enemy.

I went to the dealership to see the car and offered a lower price to purchase. Salesperson said the internet price was final price. No negotiations. Two weeks later, the price dropped a little so I contacted dealer by email and said my previous offer stands. They said they only take offers in person and to come in. Not falling for that again. "Internet price is final price." I'll find another Challenger elsewhere.

its was good

There great I plan on buying the juke if it’s still available.

Eduardo the rep who took care of me was great! Answered all my questions and was very helpful in showing me all the options on the car! Finance was a breeze as well. No complaints, would return if the need arose in the future. Glad i came across them and very happy with my purchase!

Dealer reached out and positively waiting on me to properly make my decision

I reached out and let them know I had a preapproval and made a trip over an hour for one of my worst shopping experiences. The sales rep took down my info about my preapproval, asked me some random questions about if i was a first responder, veteran etc then did the old "talk to my manger thing" and came back with a price around 5K higher then the internet price that I texted about before the trip. He tried to use that the internet price is for those who quality for the rebates due to those random questions he asked earlier( you a first responder, veteran, etc). After repeatedly trying to get me to budge near the new extreme price he did the "talk to the manager thing". Then a bad example of leadership walked over and alluded to my credit score being the reason he can't do better then drop monthly around $20 not the 5k price hike. I'm withholding how I felt my family was treated walking in because it's more subjective( I planned on sharing with a higher manager).

Absolutely terrible dealer, if I could give them a negative star I would. I was told the price of the Jeep and I drove an hour there, a random salesman came and told me I do not qualify xxxx discount, so the price went up by $6000, when I am about to leave, the so- called manager came and haggle about monthly payment, and tried to con me into some "10K down payment lease" to make the monthly payment low, C'mon I graduated from elementary school and am no fool, stop playing stupid tricks and waste my time.

Purchased this vehicle. Walk into dealership 15 minutes to closing on a holiday. Even though it appeared as one of the managers rolled their eyes when we walked in they were more than willing to wait and go above and beyond for the time that we needed. Just wish they would have said earlier that they don't take a personal check and it has to be certified funds to leave with the vehicle. At the end of the day everything worked out great.

Great response!

The dealer contacted me several times to tell me the truck still was not ready. Very disappointing, I bought a truck elsewhere.

Went to test drive a used chevy truck. I saw two defects on the truck. the manger was willing to fix them and work with me on price wise. After telling him that i will think about it. He just said OK and walked away. I guess he wasn't to happy about it. After thinking about it i was going to go back next day to make a deal but with the way that manager reacted i guess i’ll keep looking....

Very accommodating but we didn't follow thru becase vehicle did not have power windows

I was upfront about doing the deal online due to lockdown/Covid. They are listed as an “at home purchase” dealer. But after several text and phone calls said they would not go forward due to “security reasons” unless I set an appointment and “come into the show room”. I was very clear I was not coming into the show room due to covid, but they said that was a necessity. That was the end. Financing, security, identification, documents signing can all be done on line in 2020. Cmon Elgin. I really wanted this Pacifica but I don’t need to be in a showroom so you can “up sell” or switch the deal on me. So disappointing.

Though the desired vehicle was not there, the dealership staff was helpful in suggesting a different car.

Our salesman was terrible. Tried talking us into other cars and buying new when went looking at a used vehicle. Thought he was funny and talked over us when reviewing the vehicle. I will never buy from this dealership.

Sell man Tommy was great I love the car!

Good price

Very good

Got the car! Good Deal!

Nice dealership. Got a good price on my Summit and sales manager Paul was very helpful

Sales man javier was good just his boss was trying milk more money out of the deal even after i thought about it and reached out to them to say i would pay more on a monthly payment they told me my trade in was worthless and i should keep my trade and just have 2 car notes dont waste your time going to this dealership

I wanted to make the purchase without finincing and they dined to give me the information I need it saying that I have to go thru the prosses with their bank and then refinance with my bank basically I can't not buy a car in cash with them.

I have been slow to reply. They have been friendly and patient with me

Very friendly knowledgeable dealership no pressure to sell you a vehicle. test drove although I did not buy from them I would recommend friends and family to stop the dealership.

I did receive a response

These guys make you speak to three separate managers and give you three separate prices and when you're ready to buy they say they need to talk to the owner of the dealership and other tactics like that. No straight forward deal unless you meet their exact demands, unfortunate.

Reply from dealer was prompt that vehicle was already sold.

Dealership fine very attentive to your needs, vehicle had too many issues

Great service very helpful

My dealer experience was great . They were committed to getting me in this car that I wanted and to drive it home the same day. My salesman Justin Horn was friendly and knowledgeable in working with me and the finance mgr there to close the deal. I will absolutely tell friends and family that this is the best dealership in town to buy a car.. They are Awesome !!!

Great Team

nice car

Worst experience I have had trying to purchase a car!!! I drove 90 miles to buy this car. The salesman was pushing new the 2019 models that they had sale prices on that were out of my price range. After reviewing their I told both the salesman and finance guy it was more than I was willing to spend but they kept pushing and telling me how great of a deal it was. Bottom line Elgin Chrysler Dodge Jeep Ram got what they deserved, NO SALE!! I left the dealership that night, ended up buying a similar Jeep Compass in Roanoke on Saturday we’re I was treated fair and they actually listened to my needs instead on trying to meet monthly quotas. I did send the sales manager an email to the dealership in Elgin, he never responded. Not surprised. WASTE OF TIME.

Awesome Dealership ! The car was pulled and ready for us. Marlon was a great salesman, and I would buy from him again!

Worked hard to make a deal but too far apart on trade.Mike was very helpful.

Good experience. Very knowledgeable.

Elgin replied right away when I reached out about the car, and stayed in constant contact with me throughout the process. We drove about 3.5 hours to see the car, and they had my car pulled up and ready for a test drive. John was helpful and friendly, and we were able to leave a few hours later with my new car!

Friendly, helpful, and quick about messging

They have been very quick to answer all my questions we are trying to negotiate a good price now

Good dealership. Might have to haggle a little bit to get the price you want but you will eventually get pretty close. They did work with me though and I'm no ray of sunshine. Bottom line is they got me in the car I wanted for close to what I wanted to spend.

I spoke ro someone on phone said THEY would meet me in showroom. I came in asked 4 them was told that person works in different dept. I got a new salseperson...i left i dont like deception. Purchased car at dealer who was upfront!

They did contact me promptly.

Replied within few minutes

They called me Saturday to remind me of my appointment to see the vehicle that was sold 4 days ago, Someone let me know 4 days ago, Thank you Otherwise I would have drove 50 miles to see a car that was sold 4 days ago!

The salesman I worked with was great! Good people good place ,by the way if you want to buy a car from this place ask for Marlin!stand up guy

The Caddy was in the shop, and that should have been reflected on the website. Drove up there and wound up test driving a Jeep and a Charger. Frank was excellent, but unfortunately we had our minds made up on a CTS.

Very kind and helpful

These guys will lie to you to get you at their dealership. Before driving out an hour one way just to see this car, I contacted the dealership to make sure there was no wearing of the hood surface (if there was wear, I wouldn't do a 2hr trip for this). They checked and messaged me that it has absolutely no wear it's just the glare of the sun in the pictures. Half way through my 1 hr trip I called again to make sure, they assured me there's no wear. I got there and the hood was basically torn up. They flat out lied and I lost 2 hrs of my day and gas for nothing - the car was a piece of junk they were trying to sell for 6x what it's worth. Horrible.

If I could give them a negative star I would. The initial person we dealt with was condescending. Test drove the vehicle, told them about a mechanical problem, he looked at us and spoke to us like we were idiots. The 2nd person we dealt with was nice, however I had to tell him how much THEY were asking for it, the miles, how long they had it, etc. He gave us a price for the vehicle, then came back and rescinded that offer. We drove from another state ready to purchase the car. They would not negotiate on the price at all. I found a better deal elsewhere with a dealership that has gone above and beyond my expectations. Would not recommend this dealership to friend or foe.

Very bad dealership i was told vehicle was in stock and i drove over an hour to find out it was not. This dealership usrs the bait and switch to get you there.stay away from this dealership very dishonest very very very dishonest

Made an appointment to test drive the vehicle. Drove all the way down there only to find out the vehicle had been sold. No message left not even a text stating such. Horrible experience.

I drove an hour to see a used 2017 Ram 1500 listed at $26,490. After getting me to sign to commit to take vehicle possession once agreed on my terms of purchase the manager comes back with not only a listing price $1000 over advertised but with a $4000 wax job/ stain guard “protection plan” added to the total. He pretends the $1000 price difference was a mistake and takes that off the top. So I proceed to tell him I’m not interested in this vehicle “protection plan” option and now he discloses to me it had already been applied on the vehicle and can’t take it off the price. Pretending to try and help he kept coming back to me with a monthly payment I explained in advance I couldn’t afford based on a full year longer than I let him know I was able to finance, ignoring everything we agreed on in the beginning. In summary $26490+ Elgin Chrysler Jeep Ram = $30k+.

Very quick to respond. Could not agree on a price for the used car we went to go see, not very willing to negotiate. Was showed a newer car, which we decided to buy. Car was not clean when we went to drive either cars, but was cleaned upon buying. We had come to agreement on the deal, where they would fix a very small thing on the car in order for us to meet them at their asking price. Naturally we agreed, it seems as if they really did not care about what was being fixed and did a very bad job. They did not keep their end of the deal. Very unprofessional and disappointing. We understand it's a used car, but we should have been treated with the same respect and importance of service that someone buying a brand new car would get.

Internet price was not the real price of car. We where able to work past that . They where easy to work with . The sale man knew all the info on the car he was selling. I would use again .

Pretty nice experience

This suv was just great over all dealer was nice but paid a little more then was told by them and did not get a good trade in value on my 2006 JEEP commander

Emailed responses back to my questions were unprofessional. Putting multiple ??? behind asking if I was going to come in to see it after bad responses to question such as saying “the information they have on the car accident was same as what I knew so what else did I want to know” when I in fact had no info about the accident other than it had been in one according to car gurus info- horrible attitude to give a possibly customer; not putting your name and information after each response to emails, just unprofessional and felt put off by them.

We spoke with a gentlemen regarding a different car, and he was very informative, honest and respectful. We ended up not purchasing from them, just because the car did not have the options we wanted. (If it did, we would of signed)

Got called very quickly, smooth easy process on the car I wanted !

It was very friendly

They said will call you back never call !!!

My sales person Patrick and Ronnie in finance were super cool and got me rollin fast..i got my truck and aa bumper to bumper warranty for less than the Internet price with a good % rate..Make sure you ask for Patrick..5 STARS!!!!! #JeepGrandCherokeeOverland

I purchased this car and was very please. The are definitely a good dealer and would highly recommend their sales and service.

Rob was great. He actually steered me away from this car because I needed to tow a heavy camper with it and it was not properly equipped. Very knowledgeable and professional. Thank you.

Very Good

1 star isn't low enough. If you like being jerked around and lied to while wasting your time this is the place for you! They hate if you have your own financing. Brought a check for price they requested from my credit union. After hour drive,they then wanted a personal check from me to cover "rebates" since the guy who does rebates was gone for the evening. Very shady place. I even mentioned I should've had listened to the reviews I read on here about them.

Super rude, i was not greeted when i walked in. The sales person barely spoke English. The car i test drove was missing the gas door and the car was all scratched up. They wouldn't come down on price at all and were just rude, we left and id never recommend this place to anyone.

O star they were trying to sell a vehicle which they don't have so advertise vehicles but when you contact them they try to sell you something else I contact the sales person for unlimited Jeep Sahara orange which they advertise on cargurus website but they told me that is no more available,I said ok good bye after that they call/text me everyday for another Jeep which wasn't the car I was looking for

I asked for pictures is the vehicle four times but all they ever did was send me emails inviting me to stop by.

Timely responded with email and description of vehicle

Drove an hour to see this minivan. Had an appointment setup. April advised that she would let me know if the car sold before I came there So when I got there I was as advised the car was sold. I will never do business with them.

At first it seemed to be a good experience until a week later I go to see van again. They lie through their teeth. They jacked the price up 1,000$ more and say they had another one on the lot. Really same year make model mileage and stock #. NOT. Be careful they aren't even willing to go down on the price. Just make sure the check engine light comes on when you start the vehicle. Dealerships will unplug it so you don't have a clue of any issues. Go somewhere else this place is a joke.

They called me to setup appointment to trade my car to get a Van from them , the nxtd day. The called me at theappointment day saying the car is sold the day before by another sale rep .

I have had 2 experiences with this dealer. The first time they had a Highlander and I call to make sure the car had no issues. I was told no. After driving 40 minutes to get there, tha airbag light was on. They told me they would call me after looking at the problem instead they called me the next day to say it was sold .. the second time, I giot A price drop email from Car gurus and the car was already sold

Overall good experience. I had an apt and the car was not ready, they had to go find it and warm it up for test drive.

Terrible, I called and scheduled a test drive drove a hour and a half to get there just to be told it was being test driven when I got there. Sat there for an hour waiting and the person that was test driving it bought it while I sat there. Garbage!!!

Quick response excellent customer service

Thanks great dealer!

Dean was very rude to my wife and I when we decided not to purchase the van, HE wanted us to borrow money from someone to complete the sale. He never said thank you for coming in but, said ok goodbye to us when we wanted to leave. Very RUDE and will not go back there.

Exelent

Received plenty of emails and text for follow up

They responded fast.

Very pleased with the sUV . The sales person was great to deal with , very helpful .