EchoPark Automotive - Phoenix

Nice people.

I was contacted by the dealership and they set up a time for me to view the vehicle. I attended the dealership and John greeted me, showed me the vehicle and let me take it for a test drive. The only reason I didn’t give a five star rating is because I didn’t purchase the vehicle.

They reached out but I ultimately decided not to look at this Jeep because it had higher mileage than I wanted.

I had such a wonderful car buying experience here. Andrew Trejo was such a big help and a blessing during this process. Definitely ask for him when you get here.

Responsive.

Happy with this dealership

Very friendly, answered all my questions. thanks Jamel!

Very easier.

The sales representative was exceptional, demonstrating remarkable candor and professionalism. In contrast, the sales manager employed haggling tactics, attempting to inflate the vehicle’s price by as much as $10,000 above the listed value. When I expressed my disinterest, the manager reacted with petulance, adopting a condescending demeanor and then refusing a handshake.

Bought the car!

Wonderful experience, knowledgeable associates, car was exactly what we were looking for.

Excellence

Looking for a car can extremely stressful. Being a single mother probably even more, since I was a bit afraid to get a LEMON. I was ready to give up. But then I found them, Ethan made it so easy and relaxing, positive, honest. I found what I was looking for. Definitely made the wait so quick, less than 3 hours since I got there to complete the process and the purchase was done! As of right now, I must say I’m grateful and happy! They follow up with me after (which I was expecting) I am referring family and friends here ! All questions answered

I was prepared to make a deal on this Outback if they removed the $700 Permatek that I didn’t want. They refused, I walked, and a week later they lowered the price by $800. Too bad for them, I bought another one elsewhere.

They contacted me promptly.

All contact was via email. I let them know that I was highly interested in the vehicle; had my own financing/or cash, however, was not interested in an appearance protection plan, nor was I interested in inflated document fees. The salesperson came off as pompous and dismissive. The next day the vehicle was reduced in price. I have not received any contact since. This substantiate previous claims of inflated additional fees and poor customer service.

EchoPark was a pleasure to work with! I definitely felt like I was the one in control and didn’t feel pressured by any sales person. Michael julian was my experience guide and made everything smooth and convenient. My test drive with the Alfa Romeo was pleasant and exhilarating.. I also had a chance to work with my sister and also got her into a 2016 Toyota RAV4 and she absolutely loves it. I highly recommend this dealership. The whole staff and team are great people. I don’t know if this dealership is new, but it was clean .! Almost look brand new.. if you were looking for a great used car they have awesome prices. Every car on the lot looks really good and nice. Typical time spent at dealerships are usually three hours. I was in and out within 2 1/2… Thank you EchoPark for a wonderful car buying experience!

I loved my experience here! Jose was amazing and got me into my dream car! I went to look at a Nissan Versa that they had in stock, but upon searching their database, I found another vehicle I was even more interested in. They allowed my son and I so test drive 3 vehicles and I chose a Kia Forte GT-Line with the exact specs I wanted and in the color I wanted. They were a dream to work with, and so fast! Their prices are no-haggle, and that's OK with me. I knew I was getting a good deal by checking to see what the car was worth in my area. I was so pleased with my experience! If you need to get a new-to-you car, go here. Hands down easiest and best experience I've had buying a vehicle, and I've owned over 15 different cars in my lifetime. My only issue is that they offered me WAY too low of a price for my trade in. My trade was worth at least $3000 for trade at another dealership, and I could have sold it for 6k at home. They offered me only $1000. I kept my trade for my daughter.

I made an appointment to test drive the van and confirmed prior to driving down. I left work early. When I arrived (1.25 hours in rush hour traffic) it was on over night loan. So I wasted the day dealing with them and never did see the vehicle.

Adds an extra 4 grand to their prices

Excellent experience and extremely helpful with providing the information we needed. The staff was amazing and extremely patient and kind with us for the duration of the process.

Fantastic Car Buying Experience at EchoPark Phoenix. I recently purchased a white BMW X1 for my daughter’s birthday from EchoPark in Phoenix, and I couldn’t be happier with the experience! From start to finish, the process was smooth, transparent, and enjoyable. A special shoutout to the General Manager, Al, who went above and beyond to ensure everything was perfect. His professionalism, honesty, and willingness to make this a stress-free experience truly stood out. He took the time to go over every detail, making sure we got the best deal possible while feeling valued as customers. If you’re looking for a fair, no-pressure, and top-tier car-buying experience, work with Al. Highly recommend!

Excellent team at EchoPark. My salesman Ethan was great. The financing was so simple and the sales manager Tony greeted us while we waited for our sales rep,He was also very friendly. I will be looking to buy my next car from there.

We really enjoyed our experience of buying an Acura RX at Echo Park. The team there was incredibly helpful and we love the laid-back style very enjoyable way to buy a car. We got a great deal with a fantastic vehicle. Thank you Echo Park. We appreciate Phil and all of his wonderful help.

Great experience. James was my sales guy and he was great made process smooth and I even had to do financing. Thx so much so happy with my purchase!

Echopark was the first time I’ve ever bought a car without feeling taken advantage of. No pressure, no misleading tactics—just a straightforward process that left me feeling great about my purchase. Every other car-buying experience left me drained and dreading the process, but this was completely different. I honestly don’t know how Echopark makes money—I got my car below dealer auction price, and they gave me what I expected for my trade-in, factoring in tax savings. Maybe it’s all about volume, like Amazon. Regardless, I hope they stick around because I won’t be going back to traditional dealerships. John was straightforward, and the finance rep was the first I’ve met who didn’t feel like a scam artist. No hours-long upselling—just a quick, honest, professional experience. Thank you, Echopark. We'll be back!

Excellent response and customer care.

Nice

Very attentive and friendly. No harassment or pressure.

Dealers “one price” is not one price. The quote they gave me then added a $699 perms plate. I was then lowballed on my trade in. $1600-$1700 less than 2 other dealers. Had it truest been one price and a fair trade in offer, I would have bought the truck. Know what your trade in is worth before going.

Very professional and courteous

Great experience. No pressure.

Bought the jeep. Genuine employees who do their absolute best! Definitely recommend

I never received the requested out the door pricing. But I am now on their spam emails asking me to come in a test drive

My dealer big Brad always welcoming and supportive. My first car buying experience was great with him.

Dealer responded quickly and courteously. I ended up buying the vehicle. I would recommend them . Had a good experience with the entire staff. Only complaint was that the paperwork took long, but that is expected.

They reached out as expected. I did not buy from them.

ExhoPark has been a great company to do business with so far. After showing interest in the vehicle, they contacted me and we scheduled an appointment for me to see the vehicle. After that I test drove the car on the same day. About 5 days later I bought the vehicle and took delivery. Its only been a week but I have not had any issues with the vehicle so far. So overall, a pretty good experience so far. But time will if they sold me a quality product. - Alvin V.

Yes, though it was a little slow at the beginning with mostly generic responses via email-though I think I neglected to provide my phone number. After I filled out a credit app, I got very quick attention and phone call within minutes. Their vehicles are priced better than anyone with no stupid passed thru fees from the manufactures. Any suggested add-ons can be taken off the purchase except for a service that protects the paint over a 5 year period for $600. They don't work off commission so there's no pressure and they work as a team. They do everything they can to help you reduce your interest rate and make you feel comfortable about shopping and the purchase process. Rafael, Austin, and Riki were awesome!