EchoPark Automotive - Birmingham

They are good in answering questions about things you would like to no

Did a great job over all

I had Emilio Ball as my salesman. He was great to work with. Thanks

Great experience . Good people who are happy to help.

They mandated a bogus “protection” package that I refuse to buy. I’m buying a car, not a package I don’t want. I walked away.

Wonderful

They contacted me and reached out about a vehicle. I was interested in.!

Great

Great response from the dealer.

We had a very good experience with this dealer. They were very helpful. We bought the 2024 Honda CR-V on the day we visited the dealer.

My dealer was knowledgeable, patient and friendly. She explained everything thoroughly, she was timely, and she was helpful in maintaining the service to others. She greeted us as soon as we stepped into the building.

Even though I didn’t purchase the car they were very responsive and helpful

Excellent

Nice people easy to work with.

Went to look at a vehicle and was told I would have to wait 1 1/2 hours before someone would be available to even unlock the vehicle to let me look at it. I had pre approval and ready to purchase but their customer service caused them to loose a potential customer.

They prioritize customer service but have many rules that most dealerships don't. Despite having excellent credit and offering a large down payment, they didn’t seem interested in working with me. Since I live out of town, their strict policies prevented me from purchasing the car before it sold to someone else. I suspect they make a significant profit from financing, so my offer may not have been as appealing to them.

My salesman was Cody. He was great. What we asked of him was new to the both of us we purchased the 2023 Kia Sportage and immediately after signing saw a better car for our money a 2023 Hyundai Santa Fe. It took a few days for the dealership to contact us about a possible return. I finally followed up with my bank and found out that the check I was issued had not been returned to the bank. I finally was able to get in contact with the dealership, and Mary Cole called me back and that's when I was informed of EchoPark 7-day 250-mile return policy. I talked with Cody, and I told him I would let him know the mileage on the vehicle when I got home because we were still within the 7-day return policy the mileage of was 304 which put us over the 250-mile limit and we are 86 miles from the dealership . My salesman was great he just was not aware of the policy at the time If we had known we would have not taken possession of the vehicle due to the miles we had to travel just to get there.

They done a great job with being helpful and quick to get me and my wife into the perfect car for us.

Honestly, it was a wasted trip. And the cars I wanted, they sold them out from under me. My mother and brother were trying to trade in their car which was another joke. While they were offered a good decent amount for their trade, they wouldn’t take their trade because of the negative equity they had. However, they say they work with all types of negative equity. But they did not help us.

"Mandatory" $700 protection package on used cars $700 doc fee

Very helpful great people will definitely be my place from now own. Thanks blake.

Very patient

… Very responsive and professional.

I bought this car at echo park.. beautiful car, Emilio was my salesman, he promised to order a part that was missing on the car and also promised to Oder another tire for the car, he knew I was riding on a bad tire that eventually blew out, I found out later with an professional automotive technician that three of the rims was bent, he also knew that.. I called him about the rims and he gave me a quiet I’ll send you this guy number so he can take care of it, I never heard back from him, nor received the tire he was supposed to Order… I paid out of pocket for a tire after I had a blow out while out of town, also paid for the tires to be balanced which didn’t help because of the bent rims