Eastside Motoring

Be sure to read ratings across the internet. This dealership lies about their cars. The car I contacted them about was advertised as a Luxury GX 460. Nope. I used NHTSA''s VIN search and it was a base model. I indicated that to the sales team and never heard from them again. Their ratings are full of examples of this. Do not use.

They first contacted me to let me know the car was available, I then told them to get the paperwork done after which they advised me the car had been sold. After two days they let me know the car was available again, I told them to get the paperwork done after which they let me know they would work on a deal. That was the last time I heard from them. Poor Service to say the least.

Messaged them about the car and trade ins through Car Gurus, no response. Messages them online through website, made contact initially, but then mentioned my trade ins and was ignored. Finally, called them and the guy on the phone (who was nice) said they don’t take trades on cars that old unless they are of higher value than the car you’re buying. After looking at their inventory, I can see they’re a high scale dealer and can understand why that policy is in effect. However, would have been decent for someone to explain that to me.

Ty was great even though we didn't make a deal

Dealer salesperson was very slow to respond to questions. I was planning on having the dealer ship this vehicle to me out of state. I competed their financing app online and communicated to the salesperson it was complete. The salesperson let me know they would be in touch and simply never responded any further, so I wound up purchasing a super duty from a local dealership.

Fast response, Beautiful showroom the staff is extremely friendly! It is a one stop shop. Lorenzo and his staff are all about their customers

Professional and followed up

Excellent the whole staff ....good looks guys appreciate everything.....

Very good

Super amazing experience! We got to facetime to see the whole car inside and out and we were impressed! We bought the car and it will be delivered next week!

Heads Up Cash Buyers! There is a $1500 fee if you do not finance with them…which is not mentioned anywhere in the CarGurus ad. Heads Up Out Of State Buyers! Apparently you cannot buy any of their vehicles with over 70k miles without a $3500 warranty…no exceptions…no opting out. Also not stated anywhere in the CarGurus ad and not mentioned until the bill of sale is presented.

James was very helpful and courteous.

Even though I didn’t buy this vehicle, they answered all of my questions.

I has to go out of my way ti contact them, when I did get a hold of them they would promise to calll me back and never did. It seems that unless you want to buy a $100,000 car they have no interest in talking to you.

Timely response to my questions in regards to a vehicle purchase

Lack of Integrity. I wired money for the vehicle I purchased and then received a mileage discrepancy form to sign- I was told the vehicle had 124,000 miles but it had 127,000 and I was told after I paid for the car. I was also told the vehicle passed a 145 point inspection in Massachusetts but the vehicle's alignment had to be adjusted here in Maine, so I would suggest not trusting their word; one of the reasons why I chose to shop with this dealership was the good reviews on Car Gurus & that they deliver. They agreed to deliver the car to me, 3 hours away, and I paid extra for a delivery, but then said they were doing me a favor and that they do not normally deliver so far- so why agree and tell me the car will be delivered within 24 hours? They lack communication within the establishment because I was told 5 different things in a week regarding the delivery date. If I could go back in time I would have not purchased this vehicle due to their lack of integrity.

A+ Dealer really was very easy to work with.

Ty contacted me very soon after I inquired about this CLA and quickly had appointment set up for me to come in and test drive the vehicle. Before my test drive Ty walked me through all the features of the vehicle, which was so nice because I've never been in one before. Their staff is very nice and professional and I would absolutely recommend this dealer.

Jon was very fast to contact me about this vehicle and set up an appointment. They have a very impressive line-up of inventory and because of this I actually looked at a few vehicles and ended up leaving with a different one. The staff is very friendly and made the entire experience smooth and quick. I would definitely recommend this dealer.

I had a great experience with Ty at Eastside Motoring. It isn't easy to purchase a classic car from out of state, but Ty did a great job. He was straightforward when negotiating. He sent live videos so I could see the vehicle and worked with my inspector. He handled my requests for a few details to be addressed without complaint. I am really happy with everything. Thanks, Ty.

Inaccurate specification for 2018 Mercedes-Benz C-Class C 300 Sedan 4MATIC. Adaptive cruise control was mentioned, but not found during test drive. Dealer was not sorry for wasting my time, instead justified the mistake by claiming that the price was low so these kind of things are to be expected. (P.S $25k is not low for a C300 with ~64k miles)

I can not say enough about east side motoring. I purchased 2015 Audi s5 from them. From the initial contact they were responsive right away, calling me back as they said they would unlike other dealers that I inquired with. I drove from Pennsylvania to this location in Massachusetts. I was greeted right away and told to wait in the waiting area while they prepped my car for a test drive. Every one from the front secretary to the owner was pleasant. Shout out to Tayden, Ty, Mathew and Danny for this great car buying experience. They had all the paper work ready the car detailed and ready to go. I was there for 2-1/2 hours. Bravo guys. I would recommend this dealership to anyone of my friends. Side note I had a issue with the car when I got home they had no problem with me taking it to my own mechanic and they foot the bill. That’s customer service.

Dealer was Very helpful

It was fine

Dealer was quick to respond and was helpful even though I was out of state.

Great service! These guys understand Custumer service, super professional and very accommodating. Although I didn’t buy this car, I saw another BMW on the lot that I’m purchasing. Highly recommend these guys for a great car buying experience!!!

Quickly responded to my message.

Communication is good

Was very helpful answered all my questions

Great Communication and Responsiveness

Response was immediate and Bel was very helpful with financing options

Nice

Lorenzo was amazing at this dealership and took great care of us however his employees that clean the vehicles definitely set him up for no purchase, The car was disgusting not cleaned at all again this is not Lorenzo’s fault

Michael was great, car checked all the boxes but one. SUV without 4WD

Listing for car claimed no accidents. Carfax showed two (although minor). When questioned, dealer said it was my responsibility to find things out for myself. My concern was that they weren’t up front and truthful for a company selling online without benefit of live observation. What else were/are they lying about through omission. Dealer stated, “This isn’t the car for you.” I decided this wasn’t the dealer for me. Caveat emptor.

Really great people to chat with! Very knowledgeable, and even though I wasn't in the market for a couple hundred thousand dollar super car, I still got treated the same way as if I was! These guys are super down to earth and run a extremely nice operation. Seems they also do more then you think so check them out or just ask, if nothing else, it's the coolest place to see if your into cars like me and car fanatics "ultimate toy store" if your in the market for a unique/fun vehicle

Nice sales team.

Fast feedback and great communications

Low key,straight forward,not pushy.

Exceptional service & high quality product!

Easy transaction!

Let me tell you my experience at Eastside motoring was above and beyond my great expection Lorenzo and Julio there greeted me there with respect and is very honest with his customers his car prices is unbeatable.i would recommend this place to friends and family Eastside motoring is where it's at

I went into Eastside Motoring for a car tint for my 2013 Kia optima and and I gotta say this place is amazing and the communication, Julio and Lorenzo gave me was great. Also very nice facility. Would definitely go there again" thanks again guys I really recommend this place to my family and friends

Excellent dealership with by far the best price around for the car I was looking for in these unique pandemic times. Cars at this dealership are high quality and clean, unlike some of the other places I went to where you can still smell perfume or other smells from previous owners. Julio and Lorenzo are top notch professionals who value their customers and treat them accordingly. Very happy to have found this place!

Excellent experience. Julio and Lorenzo were both very cool and helpful in making this purchase smooth. They met us halfway, since we live in western Massachusetts, saving us another long drive. Highly recommend East Side Motoring! Sweet car.

So far so good. Julio and Lorenzo are the guys to talk to. No BS straight talk about everything. No gimmicks. Totally professional in all aspects. Place looked clean and professional the specific car i went to see was immaculate. Not like some other dealers and sales people selling this same vehicle for more money full of excuses or speechless when told of things not liked. Thanx guys, if your loyal to your customers I can definitely be a loyal with that kind of service.

Very helpful and accomodating...

Excellent. Very professional. Can’t say enough good things. Lorenzo is your guy!

Lorenzo was instantly "at-ease-putting" ... conversed like we knew each other's experiences. I feel I made an excellent decision/acquisition and the overall experience is worthy of word-of-mouth mention!

Purchased the GLE 350 Excellent experience Lorenzo was great to work with

Prompt response and very informative.

Great buying expeience. ESM are car guys selling cars, not sales men. Car was better than represented in the write up. I had a few a couple concerns after the test drive and they were addressed before I came to pick the car up.

Excellent, attentive and helpful. A solid experience.

Responses from salesmen were consistent and good. I ended up purchasing a car elsewhere however.

Very responsive and professional

All the personnel there were extremely pleasant and helpful. The owner was very attentive to our needs

They were very helpful

Very accommodating and friendly.

Test drive a Mercedes and they have a lot of really nice cars. Check them out.

The team at Eastside was amazing, specifically Lorenzo. I was worried about test driving during COVID but he let me take the car no problem, was straight forward with pricing and answered all of my questions directly and honestly. This is my second car purchase in 3 years so I was prepared for a headache of negotiating but the prices were fair and Lorenzo was so amazing, I can't imagine somebody having a negative experience with him or the team.

Buying a car during this difficult time can be tough. The gentlemen I dealt with were extremely polite and helpful. They went above and beyond to make my purchase as easy as possible.

Good

The answer is actually no. I filled out the email form looking for information on this car and it went to another dealership. They sent an email and called saying that this car was sold and tried to sell me a completely different car. I have no idea how this happened. After cargurus sent me a price drop notice I phoned Specialty Auto Sales (Eastside Motoring) to find out what the story was. The car was indeed available and I purchased it over the phone.

This was a very nice and helpful place.Thepeople Are there to help you out with what ever you need. It’s not like other places that are just out to see how much money they can suck out of you.