Easterns Automotive Group of Baltimore

Great experience with this dealership. Very responsive. Test drove went well. Held commitments and the transaction to purchase went quickly and smoothly. Will try to use them again for my next purchase.

Quick response and very helpful.

email and text messages received but i selected this vehicle by mistake, i don't want a TLX older than 2018

Friendly but didn't have the truck I see on car guru since it sold. Other wise good communication

Very professional staff, responded to all of my questions very promptly, also worked with me to get my payments to what I wanted it to be. Very friendly staff.

Responded immediately very helpful

Frequent follow up and numerous invitations to visit and accommodate

I actually got a different jeep. The staff very friendly and a great sense of humor. I traded in a jeep and the whole experience went smoothly.

Excellent service

They good

They listed a vehicle without giving information on the mileage or price. My initial contact was to ask for that information. I've received multiple generic emails (I was obviously added to their mailing list), but they still haven't answered my pretty simple questions. I'm not impressed.

Professional

good

Said i didnt want to buy but attempted to keep pressuring me. Said i only want a specific price. Many different managers came out attempting to get me to purchase the car. I continued to say no i cant do that price. They then tried to tell me i could refinance a month after i get it to lower my payment 150 dollars which i know is a complete lie. I am completly dissastisfied with this dealer. Would not recommend to anyone.

They responded by email initially, I replied 4 times and never got a response! Apparently they don't like to sell cars via the internet, only in person!

Car Gurus listed this car as a great deal, undervalued. I went to look, test drive, and bought it. Very happy.

The lady told me I could not do credit application on line. Want me to drive up there two hours alway.

Been looking at a few Navigators these people bent over backwards to help me Brandon was awesome unfortunately I bought one closer to home hope someone gets that Navigator

Very good customer service. I had a very pleasant conversation with the internet manager. I explained my situation and what I was looking for. She was very helpful when I wanted to get the process started before coming into the dealership and wasting my time just to hear I couldn't get a car. So we talked I gave her all the info she was looking for, but she never emailed, texted, or called me back with a yes or no answer as she promised to do. That's the reason for the two stars. I would have rathered to hear a no than nothing. But I found someone to work with me. Thanks

Extremely helpful and attentive!

Everything went smooth, I pulled off happy.

Unless you have no credit or are desperate stay away. I spent time with them agreed on a car and told them I wanted the call. As I left to go get it I texted them. They responded to the text with first come first serve; we sold it. Stay away from their bad business practices

I sent them a text asking about the warranty on a car. Diego sent me the canned message “ when would you like to come in and test drive”that’s it.

Dealer responded in timely fashion. Pricing was very god, but determined that traveling to Baltimore was to far for car with mies on it.

The salesperson was average. I felt no real excitement from my visit. No offering of anything to drink after being seated. Customer service was a little lame. However, a nice looking inventory.

Just follow up calls to my initial inquiries. Did not visit the lot to look at their available vehicles. Recommend to friends ... I have insufficient information upon which to give a proper and honest evaluation for that purpose.

Very friendly people. They brought my car from Hyattsville to Pulaski Highway. The car arrived two hours late. Price was kind of fixed and not willing to negotiate. Other than that the purchase went through smoothly.

They were very fast, but not so honest. I was lied to over the phone the sales person and the finance rep didn't really have any costumer service or retail skill. If my experience were better i probably would have purchased the vehicle they wanted me to buy which was the same price as the car i actually wanted.

Scheduled me for a test drive and sold it before I got there. Then tried to switch vehicles and make me think it was the same car.

We ended up buying this vehicle from our sales rep Darryl. He was very knowledgeable, helpful, polite and professional. The entire staff was very nice to deal with.

Very friendly and helpful, have not decided to buy yet

Courteous salespeyrson .

A little high but not bad. Purchased elsewhere tho