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Don Ledford Automotive
About Us
Don Ledford Automotive is a family owned and operated business and has served the surrounding community for over 40-years with new and quality pre-owned vehicles. Offering a wide range of SUVs AND TRUCKS PLUS, CONVERTIBLES, VANS, COUPES, AND SEDANS, DOMESTICS AND IMPORTS. There’s something for everyone! Don Ledford Automotive has an award-winning service department and fully stocked parts department. Our Team greets you with a smile, and great customer service every time!
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Today 9:00 AM - 5:00 PM (Closed now)
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4595 N Lee Hwy
Cleveland, TN 37312
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Show older dealer reviews 41
Mar 21, 2021
Very helpful and friendly!
Jan 4, 2021
Two or three different people from dealer reached out to me it was like they didn’t know that the others were getting in touch with you
Jan 6, 2021
Response from current dealership:
Thank you for sharing your feedback with us, Sherman. Our team is committed to improving our customer's experiences at every angle and information like this will help us move even closer to being the place for all of our community's automotive needs. We do have a central customer base system, but in an effort to make contact back with customers in an timely manner, it seems as though checking some communication history was over looked. We will be addressing this information with our staff and thank you again for taking the time to help us grow. If there are any other concerns you would like
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Dec 3, 2020
The dealership responded in no time to help me . I was impressed with Jeff and his service !
Aug 17, 2020
DO NOT take your business to this dealership! They will BAIT AND SWITCH on you and provide no apologies. I called about a vehicle I found online and spoke to Harold who spoke to Scott to verify vehicle info and pricing. I was told the online price was correct and to come in today for a test drive. I left work early, drove about 40 minutes away, and upon arrival, I asked Harold if the price was the same (before I test drove) and he stated it was. I test drove the vehicle, fell in love with it, and walked inside to discuss the purchase. I was so excited to buy a new car! Once in Harold’s office, I was told the price online was “incorrect” and Harold stated I had given him a price $10,000 more than we actually talked about. He and Scott then proceeded to tell me that the asking price was actually $11,349 MORE than what I was originally told. NO ALTERNATE PRICE was provided in an attempt to work with me and they REFUSED to honor the agreed on price.
Aug 18, 2020
Response from current dealership:
Thank you for sharing your honest feedback with us. We set a high standard for our team and ability to exceed our customer's expectations, so we are disappointed to hear that you feel did not provide you with a positive visit. Unfortunately since a third party system is used to update our website information, we do not manage that information in house and mistakes can happen. We always do whatever we can do to ensure our customer's do not take the brunt of any mishaps, make every effort to reach a middle ground and would like to sincerely apologize that we were not able to do so in this case.
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Talked to salesman Jeff. He wasn't a very nice guy. Had to request a new salesman. Everything was great until trying to make a deal on the truck I was looking at. Didn't want to give me a descent trade in on my current truck. Tried working the numbers on deal sheet in their favor. Wasn't very pleased with overall experience.
May 18, 2020
Response from current dealership:
Thank you for sharing your experience with us. We are obviously very disheartened to learn of your disappointment regarding your most recent visit with us. Please know this is not up to our standards of business practice. And this issue has been acknowledge, Thank you for your feedback.
Best regards,
the Don Ledford Care Team
Best regards,
the Don Ledford Care Team
May 18, 2020
Response from current dealership:
Thank you for sharing your experience with us. We are obviously very disheartened to learn of your disappointment regarding your most communication with us. Please know this is not up to our standards of business practice. your responses have been acknowledge, Thanks you for your feed back.
Best Regards,
The Don Ledford Care Team
Best Regards,
The Don Ledford Care Team
Jan 28, 2020
John got back with us very promptly and we was able to go and test drive and purchase this awesome Hummer H2. Thanks
Aug 30, 2019
Still working but great to work with!
Sep 5, 2019
Response from current dealership:
Thank you for sharing your experience with us, Shane! We are so glad to hear that we have been able to develop a great rapport with you! It is truly our pleasure to be of service to you and sincerely appreciate your business!
Best regards,
The Don Ledford Care Team
Best regards,
The Don Ledford Care Team
Jul 1, 2019
Checked on the car I saw on the internet. Went down there and ended up with a low mileage demo that had
what I wanted at a reasonable price. Folks were very nice and worked with us to arrange to register the car
in Florida. Still waiting for the final paperwork from FL. We made it a paperwork nightmare and they are
very patient. So they are customer friendly, our Salesman was Excellent and very knowledgeable about the
car and helps us learn the systems.
No follow up yet. The dealer incentive to come in was a gift card for $50 which turns out to be a complex
registration for various small discounts of $2 to $5 at restaurants which you have to down load and select
the available offers in your area. Really a disappointment and will probably never get used.
Sep 5, 2019
Response from current dealership:
Thank you for sharing your experience with us, Bob! We are so pleased to learn that our team here was able to accommodate your needs and get you in a vehicle you love in your budget! We are so thankful for your honest and constructive feedback regarding this sales incentive. This information is crucial for our marketing company to know to ensure quality customer care. Thank you again for choosing Don Ledford and have a great day!
Best regards,
The Don Ledford Care Team
Best regards,
The Don Ledford Care Team
May 29, 2019
I would not recommend this dealership to anybody they lied to get us in there and they did not help us try to get the vehicle that we went in there to go get they just said absolutely not and go through your own bank and when we called originally they said we had over 20 lenders to help you get the car when we got there there was nobody that could help us and the person that was supposed to help us did not come out and help us ended up being another sales person
Sep 5, 2019
Response from current dealership:
Thank you for sharing your experience with us, Daniel. We are obviously very disheartened to learn of your disappointment regarding your most recent visit with us. Please know this is not up to our standards of business practice. Our internet sales department, whom you initially spoke with, are not full fledged floor salespeople. Their purpose is to filter initial questions and set up appointments for our floor salespeople in order to have a most efficient appointment for our guest's time when they come to look at the vehicle. We do work with over 20 lenders, however since we do not do any i
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Apr 10, 2019
The truck I was looking for was not there. VIN not listed in inventory. I am looking for this type truck. This waste my time. I feel this company uses this tactic as a
come on. I am not happy with this.
May 10, 2019
Response from current dealership:
Thank you for sharing your experience with us, Larry. We are so disheartened to know of your displeasure with your most recent visit with us. This situation is unfortunate to say the least as it was a simple technical inventory error. The vehicle did not thoroughly get removed from our website after being sold. We completely understand your frustration and are using this to help us gain more insight to our processes and elevate our core value of continuous improvement. We would love to gain another opportunity earn your business and reconcile our relationship and reputation with you. If y
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Apr 7, 2019
Don Ledford contacted me promptly and were very professional.
Sep 5, 2019
Response from current dealership:
Thank you for sharing your experience with us, Stephen! It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Don Ledford for all your automotive needs and we look forward to seeing you soon.
Best regards,
The Don Ledford Care Team
Best regards,
The Don Ledford Care Team
They contacted me quickly. Seemed very nice and cooperative. I never visited the dealership only talked via messaging. But they did call and leave me a couple of voicemails.
Sep 5, 2019
Response from current dealership:
Thank you for sharing your experience with us! Please continue to keep us on your shopping list for your future vehicle needs. Our team is here to help you with whatever your needs may be. Thank you for considering our facility and we hope to hear from you soon!
Best regards,
The Don Ledford Care Team
Best regards,
The Don Ledford Care Team
Jan 20, 2019
This is the car I ended up purchasing. I worked with 3 people there and they were incredible. Answered all my questions. Most impressive was it was a very rainy day and they pulled the car into a bay so we could look at it without being drenched. I would definitely work with this dealer again.
Sep 5, 2019
Response from current dealership:
Thank you for sharing your experience with us, Catherine! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for trusting us with this big decision in your life and we hope you are still loving your new ride! Please come see us for any future needs.
Best regards,
The Don Ledford Care Team
Best regards,
The Don Ledford Care Team
Dec 29, 2018
informative
Sep 5, 2019
Response from current dealership:
Thank you for sharing your high star rating with us, Tammy! Thank you for choosing Don Ledford Automotive as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Best regards,
The Don Ledford Care Team
Best regards,
The Don Ledford Care Team
Oct 7, 2018
I was contacted , then I spoke to a sales person who was supposed to call me back . Waited for call and didn't hear back for a couple of days. Will not ever deal with Don Ledford sales people again. Evidently their time is much more important than mine.
Oct 16, 2018
Response from current dealership:
I am very sorry for your inconvenience, we certainly strive to reach excellence. That is not how we want to conduct business. Please feel free to contact our GSM at 423-476-1191 extension 201 and he will be glad to handle this matter personally.
Aug 20, 2018
I had a great experience.
Sep 4, 2018
Response from current dealership:
Thank you Tiffany for sharing your experience with us! I am so pleased to hear we were able to give you the great experience you deserve! We will always work hard for you and look forward to assisting you in the future.
Best Regards,
Don Ledford Care Team
Best Regards,
Don Ledford Care Team
Jun 26, 2018
Response from current dealership:
Thank you for sharing you experience with us! We will always go above and beyond for you because your satisfaction is very important to us! To show our appreciation to you, we would like to give you a special gift on your next visit. We look forward to assisting you in the future.
Best Regards,
Don Ledford Care Team
Best Regards,
Don Ledford Care Team
Mar 28, 2018
Response from current dealership:
Thank you for choosing Don Ledford Automotive as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Our customer care team is always thrilled to have such great feedback. To show our appreciation we have a gift for you on your next return.
Mar 6, 2018
Response from current dealership:
Thank you for taking the time to share your experience with us! We will always work hard to make sure you get the service you deserve! We look forward to assisting you in the future.
Best Regards,
Don Ledford Team
Best Regards,
Don Ledford Team
Feb 16, 2018
Response from current dealership:
Thank you for your great review! Unfortunately that vehicle sold before we could assist you with it, however we do get new inventory daily and I would love to help you find another vehicle. I am the Internet Sales Manager here at Don Ledford, please give me a call at 423 497 9363 and I will do everything I can to find you the perfect vehicle! I look forward to working with you in the future!
Jan 20, 2018
These folks were awesome. Took time to explain features of car and business dealings were fair and honest.
Jan 25, 2018
Response from current dealership:
Thank you Bert for sharing your experience with us! We work very hard to make sure every customer has the experience they deserve! We would love to give you a special gift on your next visit for your great review! We look forward to assisting you in the future.
Best Regards,
Don Ledford Team
Best Regards,
Don Ledford Team
I gave this dealer two stars because of the salesman. The dealer as a whole deserves no stars. They sold a truck out from under me after I provided them with my banks information and a deposit to hold the vehicle. They refused to run the card because I could not get there when they wanted me there (it was two hours away and I had taken off work the next day to drive there) and didn’t send the buyers order to my bank after they said they had. The management of this dealer is a 100% joke. A $1000 deposit should hold be able to hold a vehicle for a day.
Dec 7, 2017
Response from current dealership:
Hey! I am a manager here at Don Ledford in Cleveland and I was would love to discuss your experience a little more. I researched your information on the truck and I was unable to find the contact or deposit for our truck. I was only showing an email address for you and no phone number to contact you at. Your satisfaction is very important to us and if you would please give me an opportunity I would love to try and assist you with this. If you would like to give me a call at 423 476 9363, I will do everything I can for you! I really hope to hear from you soon!
Dec 7, 2017
Response from current dealership:
Thank you for taking the time to give us a positive review. We try our best to provide quick responses to all of our customers, we know your time is very valuable! We are here to make your car search as easy as possible for you! Thank you for giving us an opportunity.
Best Regards,
Don Ledford Team
Best Regards,
Don Ledford Team
Oct 25, 2017
Response from current dealership:
Thank you for taking the time to share your experience with us! We work very hard to make sure every customer has a great experience here. To show our appreciation, we have a special gift waiting for you on your next visit. Thank you for being part of our Don Ledford Family. We look forward to your next visit.
I emailed the Dealer Sunday night and 1st am Monday morning I received a
call from Amy Mack asking if I had any questions she could answer
concerning the vehicle. I have worked with a few other salesman's in the
pass and Amy by far was the most professional and knowledgeable of any.
She always responded within a timely matter and if not for her
responsiveness I would have not purchased this vehicle.
Oct 25, 2017
Response from current dealership:
Thank you for taking the time to share your experience with us! We work very hard to make sure every customer has a great experience here. To show our appreciation, we have a special gift waiting for you on your next visit. Thank you for being part of our Don Ledford Family. We look forward to your next visit.
Sep 16, 2017
They were real nice
Dec 7, 2017
Response from current dealership:
Thank you David for taking the time to give us a great review! Your satisfaction is very important to us! We look forward to working with you in the future!
Best Regard,
Don Ledford Team
Best Regard,
Don Ledford Team
Sep 9, 2017
Don Ledford motors contacted me immediately and were very helpful in trying to help me find a vehicle
Sep 9, 2017
Response from current dealership:
Thank you for taking the time to tell us about your experience! Here at Don Ledford, we work very hard to ensure every customer has a great experience! As a manager here, I would love to show our appreciation for your kind review by giving you a special gift on your next visit! Thank you for being part of the Don Ledford family!
Sep 9, 2017
Response from current dealership:
Thank you for taking the time to tell us about your experience! Here at Don Ledford, we work very hard to ensure every customer has a great experience! I am so glad we were able to help you get your dream car! As a manager here, I would love to show our appreciation for your kind review by giving you a special gift on your next visit! Thank you for being part of the Don Ledford family!
Jul 14, 2017
Staff was very helpful - in getting me to drive my car 250 miles roundtrip up there. After the long drive and much to do about nothing, they offered me $20K for my trade in when if they would simply asked me on the phone I would have told them if they wouldn't offer $50K we could stay friends and stay at home.
Jul 20, 2017
Response from current dealership:
I am very sorry you had a bad experience. We are unable to get an exact trade in value without seeing a vehicle, however I see there was a very large difference in value in your case. I would love to check into this for you and discuss everything with you. I try my best to ensure every customer has a great experience with us. If you would like to give me a call at 423 476 9363. I look forward to hearing from you!
Jul 5, 2017
Very smooth and easy transaction
Jul 20, 2017
Response from current dealership:
I'm glad you had a good experience with us here at Don Ledford! We appreciate you and hope to assist you in the future! If you need anything please feel free to always contact me at 423 476 9363.
Dealer didn't respond for 2 days then when they
did I explained in had purchased a car elsewhere
they sent me 5 responses asking for a review. So
here is my review. Horrible and annoying!
Jun 20, 2017
Response from current dealership:
I'm very sorry you had that experience with us in the past, I understand that had to be frustrating! I was not here then so I am not sure what happen, however I am the internet sales manager here at Don Ledford now and I will do everything I can to guarantee you have a great experience with us in the future if you give us another opportunity to make it up to you. Please give me a call at any time 423 476 9363
Friendly, upfront, and not pushy. I didn't buy the vehicle but I would
consider buying from them
Jun 22, 2017
Response from current dealership:
I am happy to hear you had a great experience!! I see you did not purchase a vehicle at your time of visit. Are you currently in the market for a vehicle? I am here to assist you in any way possible. I would love to go over some options with you that fit what are you looking for! Please give us a call at 423 476 9363.
Nov 28, 2016
They called i went and test drove. No more was said.
Jun 22, 2017
Response from current dealership:
Thank you for visiting our dealership! Are you still in the market for a vehicle or do you have any questions I can help you with? I would love to assist you in your process. Thank you again! Please give us a call at 423 476 9363.
Feb 24, 2016
Responded quickly
Jun 22, 2017
Response from current dealership:
I am glad to hear all your questions were answered quickly. If you need anything in the future please us a call at 423 476 9363.
Oct 14, 2015
Very satisfying experience i give them 5
stars.Sincerely, satisfied customer.
Jun 22, 2017
Response from current dealership:
I am so happy to hear that!! Thank you for allow Don Ledford the opportunity to earn your business. If you need anything in the future please let us know. You can always reach us at 423 476 9363.
Sep 29, 2015
Responsive to inquiry and did call.
Jun 22, 2017
Response from current dealership:
Great! I am glad all your questions were answered. If you need anything in the future please contact us at 423 476 9363. We would love to help you!
Extremely helpful, good service dept. Fair value on vehicle.
Salesman, Doug, Loan services, Simon, and Service Dept. Jeff all a
pleasure to work with.
Jun 22, 2017
Response from current dealership:
Great! I am happy to hear you had a great experience and thank you for giving us an opportunity to earn your business. If you need anything in the future please let us know. You can always reach us at 423 476 9363
Feb 12, 2015
Inquired about it on a tuesday
morning. Set up a test drive for
thursday. Went to the dealer on
thursday just to find out they sold the
truck the previous saturday. Very
unprofessional and unorganized. Very
diappointing.
Jun 22, 2017
Response from current dealership:
I am sorry you had a bad experience with us! I am certain if you give us an opportunity to earn your business now this will not happen! I will make sure you have a great experience this time. I am the BDC Manager here and you can always ask for me! Please give me a call at 423 476 9363.