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Dan Cummins Chevrolet Buick
About Us
Since 1956 the Dan Cummins Auto Group has served central Kentucky and beyond with an exceptional sales and service experience. We are Kentucky's largest truck dealer, with an experienced staff that puts your needs first. Featuring an extensive selection of new Chevrolet, Buick, Chrysler, Dodge, Jeep, RAM, Ford and Lincoln vehicles along with a large used vehicle inventory that are inspected by our factory certified technicians, we offer you the selection you deserve. We are happy to include the Dan Cummins Lifetime Powertrain Guarantee on all new and most used vehicles purchased from us for extra peace of mind. Experience why Kentucky and surrounding states' drivers Drive for The Dan Cummins Deal!
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Today 8:30 AM - 8:00 PM (Closed now)
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1020 Martin Luther King Jr. Blvd.
Paris, KY 40361
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Mar 31, 2026
JD was awesome! He went out looking for other possibilities I may want to see or drive . Found my perfect SUV and couldn't be more pleased with everything !!
Apr 1, 2026
Response from current dealership:
Thank you so much for sharing your experience with us, Tysa! We are happy JD provided you with an excellent experience and got you in the vehicle perfect for you! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. Have a wonderful day!
Mar 26, 2026
Salesman (Mason) was courteous and professional without being pushy. Stayed in touch and was honest. Wonderful experience and I'm pleased with my purchase.
Mar 27, 2026
Response from current dealership:
Thank you so much for this wonderful review, William! We are thrilled that you loved your experience with Mason, and we will pass along your kind words. Have a great day!
Mar 22, 2026
I was not pleased with my experience. I was insulted by a sales lady Mimi who was exteamly rude because I was looking for a specific model of truck. She was insultive to both me and my intelligence. I will not be inquiring about any other vehicles from the dealership!
Mar 24, 2026
Response from current dealership:
Mike, we appreciate you bringing this matter to our attention, and taking the time to give us feedback about your experience so that we can improve. If you have a free moment, please reach out to our General Sales Manager, Walter Johnson at 859-987-4345, Ext. 2635 regarding your experience with us. We look forward to speaking to you!
Mar 18, 2026
carfax they gave me listed no recall,
but i called hyundai and found it it did have
Mar 19, 2026
Response from current dealership:
Thank you for your feedback. We are sorry to see you did not have a 5 star experience with us on your most recent visit. We will let a manager know and look into this further. Please let us know if there is anything else we can do for you!
Mar 9, 2026
Response from current dealership:
Thank you for this 5-star rating, Amy! We are glad to hear you had a great experience with us at Dan Cummins. Have a lovely day!
Mar 4, 2026
The experience was phenomenal! We worked with Colin who took great care of us. It was almost a 5 hr drive from us but well worth it.
Mar 4, 2026
Response from current dealership:
Thank you so much for choosing Dan Cummins for your car purchase, James! We are thrilled to hear that you had a great experience with Collin, and that you found our dealership worth the drive. Enjoy your new vehicle!
Feb 27, 2026
So glad I found the car I wanted at Dan Cummins! They were great to work with in every way. If need be, I will certainly deal with them again.
Mar 2, 2026
Thank you so much for sharing your experience with us, Neva! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. Have a great day and we look forward to seeing you again in the future!
Response from current dealership:
Thank you so much for sharing your experience with us, Neva! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. Have a great day and we look forward to seeing you again in the future!
Feb 24, 2026
I wish I lived closer to this dealership because they have the best prices for your money. The staff was great to work with & offered many options including shipping. Next time I'm looking for a vehicle, I think that I will make the trip. Thank you for your time & patience.
Feb 25, 2026
Response from current dealership:
Rocky, thank you for leaving us such a wonderful review! We are thrilled that you loved your experience with us at Dan Cummins! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to seeing you in the future!
Feb 25, 2026
Response from current dealership:
Thank you so much for taking the time to leave us this review! We are glad to hear you had a great experience with us at Dan Cummins. Have a lovely day!
Feb 23, 2026
JD Great Sales Consultant !!!
Feb 23, 2026
Response from current dealership:
Thank you for this 5-star review, George! We will pass along your kind words for JD. Have a wonderful day!
Feb 20, 2026
Havnt bought or seen the right truck yet but I plan on buying from you all when I do and thanks a lot for your time.
Feb 23, 2026
Response from current dealership:
Thank you for your kind words, Tyler! We look forward to seeing you!
It was a great experience I would recommend Dan to anyone they are great people, the customer service and communication is top tier.
Feb 20, 2026
Response from current dealership:
Thank you so much for your recommendation! We are thrilled that you loved your experience with us at Dan Cummins, and we truly appreciate your kind words. Have a great day!
Feb 17, 2026
Rodrell and noha were great the dealership was very good didnt hide anything glad i drove to another state to buy a truck
Feb 17, 2026
Response from current dealership:
Gary, thank you for leaving us such a wonderful review! We are thrilled that you loved your experience with Rodrell and Noha! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Have a lovely day!
Feb 8, 2026
Customer oriented!
Feb 9, 2026
Response from current dealership:
Thank you so much for sharing your experience with us, Jason! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. Have a great day!
Feb 2, 2026
Quick response from a a friendly and helpful staff. Good communication !
Feb 3, 2026
Response from current dealership:
Thank you so much for this 5-star review, Walter! We are so glad to hear you had an excellent experience with us at Dan Cummins. Have a wonderful day!
Jan 28, 2026
Very friendly and helpful in helping with my purchase.
This was my second truck I bought from them and have recommended them to my friends.
Jan 29, 2026
Response from current dealership:
Sharon, thank you for leaving us such a wonderful review! We are thrilled that you loved your experience with us at Dan Cummins! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Have a great day!
Jan 27, 2026
Brian Olson did a great job. Thanks.
Jan 27, 2026
Response from current dealership:
Dan, thank you for your kind words for Brian! We will pass them along. Have a lovely day!
Jan 24, 2026
Worst dealership communication of unprofessional reps. If the site tells you reach out for more info about a car of course we dont know its totaled and being sold as is. They still wanted 4k and the car was literally 500 in scraps but not mentioned until the rep got irritated that i lived 2hrs away. I drive if i want it.
Jan 27, 2026
Response from current dealership:
Kristina we appreciate you bringing this matter to our attention, and taking the time to give us feedback about your experience so that we can improve. If you have a free moment, please reach out to our General Sales Manager, Walter Johnson at 859-987-4345, Ext. 2635 regarding your experience with us. We look forward to speaking to you!
Jan 15, 2026
Response from current dealership:
Thank you for taking the time to leave us this review, Danny! Have a great day!
Jan 9, 2026
Was satisfied, a few add ons that I was not fully aware of.
Jan 12, 2026
Response from current dealership:
Thank you for taking the time to leave us this review, Ed! We are glad you had a great experience with us at Dan Cummins, and we appreciate your feedback. Have a wonderful day!
Dec 28, 2025
Easy purchase friendly staff fast financing.
Dec 29, 2025
Response from current dealership:
Thank you for this 5-star review, Brett! We are so glad to hear you had a great experience with us at Dan Cummins. Have a lovely day!
When I first inquired about the car, it was available. During that time I went on vacation and then came back to find that it was out on a test drive. And the person on the test drive ultimately bought the car. I missed out on that one.
Dec 18, 2025
Response from current dealership:
Thank you for taking the time to leave us this review, Inland! We are glad that you had a 5-star experience with us. Have a wonderful day!
Nov 26, 2025
Great place to shop Brad was wonderful to work with and service people responded really fast
Nov 26, 2025
Response from current dealership:
Albert, thank you for this lovely review! We are thrilled that you had a great experience with Brad, and that we could get you in the perfect vehicle for you. Have a wonderful day!
They are awesome people, we had the best experience with Dan Cummins in Paris,Ky. Will recommend others to check them out.
Nov 26, 2025
Response from current dealership:
Thank you for choosing Dan Cummins for your vehicle purchase, Glenn! We truly appreciate your kind words, as well as your recommendation. Have a lovely day!
Nov 25, 2025
They were all business but friendly making the sale
Love the car
Nov 26, 2025
Response from current dealership:
Ronald, thank you for this 5-star review! We are thrilled that you had a great experience with us at Dan Cummins. Have a wonderful day!
Nov 25, 2025
I had make appointment, but they didn’t wait and sold the car, I will never trust this dealer thank you
Nov 25, 2025
Response from current dealership:
We appreciate you bringing this matter to our attention, and taking the time to give us feedback about your experience so that we can improve. If you have a free moment, please reach out to our General Sales Manager, Walter Johnson at 859-987-4345, Ext. 2635 regarding your experience with us. We look forward to speaking to you!
These people are okay I don't talk to them much I just keep looking for a truck from time to time.there very helpful
Nov 20, 2025
Response from current dealership:
Thank you for taking the time to leave us this review, Joseph! We are glad to hear you have had good experiences with us at Dan Cummins. Have a great day!
Jordan great young man there made me smile and feel comfortable and not pressured. Nice dealership!
Nov 3, 2025
Response from current dealership:
Thank you for this 5-star review! We are thrilled that you had a great experience with Jordan, and we will pass along your kind words. Have a lovely day!
Nov 3, 2025
Response from current dealership:
Thank you for taking the time to leave us this wonderful review! We are glad to hear you had a great experience with us. Have a lovely day!
Oct 28, 2025
Response from current dealership:
Thank you for this 5-star rating, Phil! We are glad to you had a great experience with us at Dan Cummins. Have a lovely day!
Oct 22, 2025
Response from current dealership:
Thank you for this 5-star rating! Have a wonderful day!
Chris is the guy to deal with he had answers in 15min for me almost every time and got the truck looks great very easy guy to deal with
Oct 15, 2025
Response from current dealership:
Thank you for taking the time to leave us this review, Mark! We are glad to hear you had a great experience with Chris, and we will pass along your kind words. Have a lovely day!
Oct 10, 2025
Response from current dealership:
Thank you so much for this 5-star rating! Have a wonderful day!
Low pressure salesperson much appreciated. Respectful of my finance situation. I will contact him first if I decide to buy.
Oct 9, 2025
Response from current dealership:
Thank you so much for this 5-star rating! We are glad to hear that you had a great experience with Dan Cummins. We look forward to seeing you again in the future!
Sep 28, 2025
Brian did an amazing job, thank you so much
Sep 29, 2025
Response from current dealership:
Thank you so much for taking the time to leave us this review! We are so glad to hear you had a great experience with Brian, and we will pass along your kind words. Have a lovely day!
Sep 25, 2025
Good
Sep 25, 2025
Response from current dealership:
Thank you for this 5-star review! Have a wonderful day!
The sales people & staff are very nice & knowledgeable , but was unable to successfully find a way to allow me to purchase the 2020 Kia Soul , but the next day ,text me that I was approved & when can I pick it up ,,but never heard anything else from them, very disappointing for me ❗
Sep 17, 2025
Response from current dealership:
Richard, we appreciate you bringing this matter to our attention, and taking the time to give us feedback about your experience so that we can improve. If you have a free moment, please reach out to our General Sales Manager, Walter Johnson at 859-987-4345, Ext. 2635 regarding your experience with us. We look forward to speaking to you!
Super responsive and friendly. thank you! I wouldn’t hesitate to buy a car there in the future!
Sep 9, 2025
Response from current dealership:
Meghan, thank you for this lovely review! We truly appreciate your kind words, and are glad to hear you had a great experience with us at Dan Cummins. Have a wonderful day, and we look forward to seeing you in the future!
They did an awesome job. I got the car I wanted with the payment I wanted no hassles. Thank you
Sep 5, 2025
Response from current dealership:
Thank you for this 5-star rating, Donald! We are delighted to hear that you had an excellent experience with us at Dan Cummins, and we appreciate your kind words. Have a great day!
Sep 4, 2025
Very friendly, great personality,much help on any vehicle a person is interested in.TY. LOVINS
Sep 4, 2025
Response from current dealership:
Thank you for this lovely review, Jackie! We truly appreciate your kind words, and are glad you had a great experience with us at Dan Cummins. Have a wonderful day!
Sep 2, 2025
Response from current dealership:
Thank you for taking the time to leave us this review! We truly appreciate your kind words for our staff, and are glad you had a great experience with us at Dan Cummins!
Sep 1, 2025
Dealer contacted me to let me know the car was available and where to come see the car.
Sep 2, 2025
Response from current dealership:
Richard, thank you for this 5-star review! We are so glad to hear you had a great experience with Dan Cummins. Have a great day!
Sep 2, 2025
Response from current dealership:
Thank you so much for this 5-star rating! We are thrilled to hear you received excellent service from us at Dan Cummins. Have a lovely day!
Aug 30, 2025
Awesome people. They keep in touch and don’t stop till they find you what you’re looking for. A++++ dealership.
Sep 2, 2025
Response from current dealership:
Thank you so much for this lovely review, Adam! We are glad that you had a great experience with us at Dan Cummins, and that we could get you in the perfect vehicle for you. Have a wonderful day!
Aug 29, 2025
Response from current dealership:
Thank you so much for this 5-star review! We are glad to hear you had a great experience with us at Dan Cummins. Have a lovely day!
Aug 27, 2025
dealer provided a competative price but low trade value could not make a deal
Aug 28, 2025
Response from current dealership:
Thank you for this 5-star review, Gerald! Have a wonderful day!
Aug 26, 2025
Response from current dealership:
Mary, we appreciate your business and thank you for your feedback. We are sorry to see you did not have a 5 star experience with us on your most recent visit. We will let a manager know and look into this further. Please let us know if there is anything else we can do for you!
Aug 25, 2025
Response from current dealership:
Thank you so much for this 5-star review! We are glad to hear your experience with Dan Cummins was enjoyable. Have a lovely day!
Aug 22, 2025
They were very nice I would buy a car from them
Aug 25, 2025
Response from current dealership:
Thank you for taking the time to leave us this review, Joseph! We appreciate your kind words. Have a lovely day!
Aug 15, 2025
Response from current dealership:
Thank you so much for this 5-star review! Have a wonderful day!
Aug 3, 2025
Responded quickly and often.
Aug 4, 2025
Response from current dealership:
Thank you for taking the time to leave us this review, Monte! We are glad you had a great experience with us at Dan Cummins. Have a great day!
Jul 11, 2025
Response from current dealership:
Thank you so much for this 5-star rating! We are glad you received excellent service from us at Dan Cummins. Have a wonderful day!
They responded quickly. Got me approved. And we went and pick it up. We bought a white Colorado ZR2. Extremely happy with the truck!!
Jul 7, 2025
Response from current dealership:
Thank you so much for choosing Dan Cummins for your vehicle purchase, Keith! We are delighted that you had a great experience with us, and that we would get you in the perfect vehicle for you! Enjoy your new Chevy Colorado ZR2!
Did not get the car but they were willing to ship me a vehicle & help me look for other cars.
Jun 18, 2025
Response from current dealership:
Thank you for this 5-star review! We are glad you had a great experience with us at Dan Cummins. Have a lovely day!
Jun 8, 2025
Bought the truck and made a great deal. Sales representative Jordan was fantastic! Worth the drive!
Jun 9, 2025
Response from current dealership:
Thank you for taking the time to leave us this review, Gary! We are delighted to hear that you had a great experience with Jordan, and we will pass along your kind words. Have a lovely day!
Jun 6, 2025
Response from current dealership:
Thank you for this 5-star rating! We are sorry that we were not able to connect but if you have further needs or questions, please don't hesitate to reach out! Have a great day!
Very good to deal with will try help me with a chevrolet impala LS I give him a 9 out of 10 rating
Jun 3, 2025
Response from current dealership:
Thank you for this 5-star rating! We are delighted that you had a great experience with us at Dan Cummins. Have a lovely day!
May 8, 2025
Response from current dealership:
Thank you for this lovely review! We are thrilled you had a great experience with us at Dan Cummins. Have a great day!
Great experience working with Dan Cummins and couldn’t be happier with my new Jeep! Professional and went above and beyond. Won’t be the last vehicle I buy from them!
May 6, 2025
Response from current dealership:
Michael, thank you for this lovely review! We are so glad that you loved your experience with Dan Cummins. Enjoy your new Jeep, and we look forward to seeing you again!
May 5, 2025
Quick to respond n very helpful and friendly!!
May 6, 2025
Response from current dealership:
Thank you for this 5-star rating, Dewayne! We are delighted that you had a great experience with us at Dan Cummins. Have a great day!
May 4, 2025
Won't ever give me a out the door price
May 5, 2025
Response from current dealership:
Jeff, we appreciate your business and thank you for your feedback. We are sorry to see you did not have a 5 star experience with us on your most recent visit. If you have a free moment, please reach out to our General Sales Manager, Walter Johnson at 859-987-4345, Ext. 2635 regarding your experience with us. We look forward to speaking to you!
May 5, 2025
Response from current dealership:
Thank you for this 4-star rating! Have a lovely day!
May 5, 2025
Response from current dealership:
Floyd, thank you for this wonderful review! Have a great day!
May 5, 2025
Response from current dealership:
Patrick, we appreciate your business and thank you for your feedback. We are sorry to see you did not have a 5 star experience with us on your most recent visit. If you have a free moment, please reach out to our Service Manager, Casey Roberts at 859-988-2914 regarding your experience with us. We look forward to speaking to you!
May 1, 2025
Brendan did a great job and would recommend him. very pleased!
May 1, 2025
Response from current dealership:
Thank you for this 5-star rating, Parker! We are so glad to hear you had a great experience with Brendan, and we will pass along your kind words. Have a great day!
This place is amazing y'all definitely want to go here. There fast an very easy to deal with..
Apr 30, 2025
Response from current dealership:
Thank you for this 5-star rating, Casey! We truly appreciate your recommendation, and are so glad you had a great experience with us at Dan Cummins. Have a great day!
After inquiring about a car, I was told there was already a deposit on the vehicle. I was told they would respond if there was a change in its status.
Unfortunately it sold, but they did inform me of that fact. I was pleased they made the effort to informe me.
Apr 30, 2025
Response from current dealership:
Thank you for taking the time to leave us this review, Mike! We are glad to hear you had a positive experience with our staff, and that they kept you up to date with the status of the vehicle you were inquiring about. Have a great day!
I was called very quickly the morning after I inquired about the truck. As it turned out the truck needed some bodywork but the dealer took a deposit, sent it to the shop and held it for me for another week. We arrived on Saturday 4/26/25 at 9:30, test drove the truck, signed the paperwork, and we were on our way home by 12:30. Great experience! Great Sales team! Thank you Heather and Junior!
Apr 28, 2025
Response from current dealership:
Thank you for this lovely review! We are so glad you had a great experience with Heather and Junior, and we will pass along your kind words. Enjoy your new truck!
Apr 10, 2025
Response from current dealership:
Thank you for this 5-star rating! Have a great day!
Apr 7, 2025
Response from current dealership:
Thank you for this 5-star rating! We are so glad you had a great experience with us at Dan Cummins. Have a great day!
Apr 2, 2025
Response from current dealership:
Thank you for this 4-star rating, Fred! Have a great day!
Mar 24, 2025
Response from current dealership:
Thank you so much for taking the time to leave us this review! At Dan Cummins, we strive to provide a world-class customer experience and are happy you received that from us. Thank you again for your wonderful review and we look forward to helping you again in the future.
Disappointed because I was not told about the true
condition of the car and they were not willing to
take it back for replacement after informing them
less than 24 hours after purchase. I sent them the
picture for replacement and I really needed a solid
agreement before going back to the dealership
because it was over 5 hrs drive but I was kept in
suspense and they then told me after 5 days that
the one i bought would have to be traded in
because it was over 72 hrs
Mar 24, 2025
Response from current dealership:
Thank you for bringing this matter to our attention. We have made the appropriate members of the management team aware of the situation and we will be diving further into it. Please expect to hear from us soon. We appreciate your feedback.
Mar 6, 2025
They returned my call.
Mar 7, 2025
Response from current dealership:
James, thank you for this 5-star rating! We are thrilled to hear that you had a great experience with us. Have a lovely day!
Mar 4, 2025
They got back to me and answered all my questions.
Mar 5, 2025
Response from current dealership:
Patty, thank you for this 5-star rating! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Have a great day!
Feb 26, 2025
Response from current dealership:
Thank you for this 5-star rating! We are thrilled to hear you had a great experience with Nathan, and will pass on your kind words.
Very responsive, didn’t end up getting the truck because it just didn’t have some of the things I was looking for.
Feb 17, 2025
Response from current dealership:
Thank you for this 5-star review! We would love to help find the perfect vehicle for you!
Feb 14, 2025
Very fast response.
Feb 17, 2025
Response from current dealership:
Scott, thank you so much for your feedback!
Feb 10, 2025
Response from current dealership:
Ray, thank you so much for sharing this 5-star review. We appreciate your kind words about our team and hope you enjoy your new vehicle!!
Feb 7, 2025
Response from current dealership:
Anthony, thank you so much for this 5-star review! We are glad to hear that you had a great experience with our team and are grateful for your support!
I am very satisfied with the responsiveness of this Dealership. I live quite a distance away from the dealership and I am still trying to work out a time when I can go to look at the vehicle
Jan 21, 2025
Response from current dealership:
Thank you so much for taking the time to write this 5-star review, Steve! We are so happy to hear that you have enjoyed the communication with our team and hope to see you soon!
Jan 13, 2025
Response from current dealership:
Thank you so much for this 5-star rating Keith! We are glad to hear you had a great experience with our team!
Jan 11, 2025
It was great
Jan 13, 2025
Response from current dealership:
Thank you, Chaunda, for leaving this 5-star review!
Was terribly disappointed with the service I received from Dan Cummings. They were not willing to negotiate anything.
Jan 10, 2025
Response from current dealership:
Frank, we appreciate you taking the time to give us feedback about your experience so that we can improve. If you have a free moment, please reach out to our General Sales Manager, Walter Johnson at 859-987-4345 ext. 635 regarding your experience with us. We look forward to speaking to you!
Jan 8, 2025
Great dealership. I really appreciate the detailed list of issues each of their used cars have. If you're a fixer upper, you know about everything needing to be done to the car before you make an offer! They will usually leave some wiggle room for negotiations too...
Jan 10, 2025
Response from current dealership:
Jim, thank you for taking the time to leave this 5-star review! We appreciate your business!
Jan 7, 2025
Response from current dealership:
Faith, thank you for the 5-star review!
Dec 20, 2024
Excellent service
Dec 23, 2024
Response from current dealership:
Thank you for the 5-star review, Ira.
Dec 19, 2024
They responded to me but the inventory and the price range just didn't line up. Very good people. I recommend this dealership
Dec 30, 2024
Response from current dealership:
Thank you for the 5-star review, Chad!
Dec 17, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Dec 7, 2024
Great Staff of sales and support people. Very responsive to the customer.
Dec 10, 2024
Response from current dealership:
Thank you for the 5-star response Ron!
Dec 3, 2024
Replied quickly to my inquiries.
Dec 5, 2024
Response from current dealership:
Thank you for the kind review, Mark!
Very responsive and timely with any requests for information regarding vehicles. The reps are very respectful as well.
Dec 5, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Nov 26, 2024
Great
Dec 5, 2024
Response from current dealership:
Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.
Nov 20, 2024
Good communication
Nov 22, 2024
Response from current dealership:
Thank you for the 4-star review, Robert!
Nov 22, 2024
Response from current dealership:
Thank you for the 5 star review, Robert!
Nov 22, 2024
Response from current dealership:
Thank you for the kind words!
Nov 19, 2024
Response from current dealership:
Thanks for the great review, Tremain!
Nov 18, 2024
Awesome service sales person Devin Parker excellent. Will definitely be returning.
Nov 19, 2024
Response from current dealership:
Thank you for the 5-star review, Michael!
Nov 11, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Nov 12, 2024
Response from current dealership:
Thank you for the 5-star review!
Oct 22, 2024
It was wonderful
Oct 28, 2024
Response from current dealership:
Thank you for the 4-star review, William!
Oct 20, 2024
Josh and Heather and the DC team were very helpful with my car purchase. They met me at my price and went above and beyond to get my windows tinted and schedule my car shipment. They were fantastic!
Oct 24, 2024
Response from current dealership:
Corey, thank you so much for taking the time to leave us this 5 star review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
Oct 24, 2024
Response from current dealership:
Thank you for the kid review, Archie!
Oct 2, 2024
Response from current dealership:
Thank you for the kind words!
Sep 30, 2024
Response from current dealership:
Thank you so much for this 5 star review Lousa. We really appreciate you being a customer and your feedback. We’re here for you anytime and we look forward to seeing you again!
Sep 17, 2024
They where great
Sep 19, 2024
Response from current dealership:
Thank you for the 5 star review, Jason!
Sep 24, 2024
Response from current dealership:
Thank you for the 5-star review, Amy!
Sep 16, 2024
Response from current dealership:
Thank you for the 5-star review, Mark!
The lady that helped me was very nice but I drove an hour to look at the SUV and was going to pay cash if sold without trade in and they wouldn’t budge on price and tried to give me way less then my vehicle was worth for a trade in. So I walked. It was just frustrating that they didn’t try to made a deal with me after I drove an hour to see them.
Sep 6, 2024
Response from current dealership:
We appreciate your business and thank you for your feedback. We are sorry to see you did not have a 5 star experience with us on your most recent visit. We will let a manager know and look into this further. Please let us know if there is anything else we can do for you!
Bear in mind that I made it explicitly clear that I live 2 and 1/2 mi away from the dealership. After my initial contact, and explaining my situation thoroughly, I was told that they would probably be able to help me with the purchase of this car. I was told I would get a call Monday morning at 8:30. One of the first signs at a dealership is not all that they claim, is lack of punctuality. At 8:30. I was positioned at my phone waiting for the call. I waited 10 more minutes and then I went on to get on with my day's work. When I finally did get an email, the salesman gave me a complete and thorough description of the car. The description was unbelievable. Electrical issues, brake issues, a leaking transmission just to name a few things. Yet the salesperson actually had the audacity to try and convince me that this was a desirable card to own. Sorry, first impressions are lasting impressions. I was not impressed. Work less on the selling and more on customer service.
Sep 3, 2024
Response from current dealership:
William, we appreciate you bringing this matter to our attention. We appreciate you taking the time to give us feedback about your experience so that we can improve. If you have a free moment, please reach out to our General Sales Manager, Zach Toomey at 859-987-4345 ext. 315 regarding your experience with us. We look forward to speaking to you!
Sep 3, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Aug 26, 2024
Answered all my questions and very respectful and responsive.
Aug 26, 2024
Response from current dealership:
Thank you for the kind words James!
Aug 26, 2024
Response from current dealership:
Thank you for the 5-star review. We appreciate your feedback!
Aug 14, 2024
Response from current dealership:
Thanks for your feedback and 5-star review, Valerie!
Aug 14, 2024
Response from current dealership:
Thanks for the 5-star review, Sandra!
Aug 14, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Jul 31, 2024
Dan Cummins Chevrolet contacted us to arrange a visit and test drive and we ended up purchasing this 2016 Toyota
Camry. We were very pleased with the personnel and service we received from Dan Cummins and will certainly
consider dealing with them for any future car purchases.
Aug 14, 2024
Response from current dealership:
Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.
Jul 18, 2024
Awesome
Jul 22, 2024
Response from current dealership:
Thank you so much for this 5 star review, Robbie. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Jul 22, 2024
Response from current dealership:
Thank you so much for this 5 star review, Todd. We really appreciate you being a customer and your feedback. We’re here for you anytime and we look forward to seeing you again!
They did not uphold things that they said
they would do in the listing. The listing
said home delivery for a specific vehicle
and it said I could trade my vehicle in
.After contacting them neither option
was available for said vehicle.
Jul 17, 2024
Response from current dealership:
We appreciate you bringing this matter to our attention. We always strive to ensure our customers have a first-class experience; however, it appears you did not. We have made the appropriate managers aware of the situation and they will be digging deeper into this. We greatly appreciate your feedback.
Jul 1, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Dan Cummins was great to work with. They responded quickly. They answered all our questions. They were patient, friendly and we bought the car!
Jun 17, 2024
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jun 17, 2024
Response from current dealership:
We are so grateful for your kind words, Shawn. Thank you for sharing your review with us and the community. We always want to provide our customers with an amazing customer experience and try to satisfy their every need. We are happy yours were met and we look forward to assisting you in the future.
May 30, 2024
Very quick response
Jun 3, 2024
Response from current dealership:
Christina, thank you so much for taking the time to leave us this 5 star review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
This dealer is very very helpful and will do everything in there power to get the job done, I cannot thank them enough for helping me out as much as they did.
May 28, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
May 19, 2024
Very informative and friendly
May 20, 2024
Response from current dealership:
Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.
May 12, 2024
Our experience was a positive one. The sales rep was very helpful and attentive.
May 14, 2024
Response from current dealership:
Thank you so much for this 4 star review, David. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
May 2, 2024
Response from current dealership:
Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.
May 2, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Worst experience I've ever had in my life strung me along for days then told me that the car couldn't be shipped because it was traded as is. Then everyday had a new person reach out to me and ask me if I wanted to buy a car is if they had no idea who I was or what was going on. Worst ever
Apr 24, 2024
Response from current dealership:
Thank you for bringing this matter to our attention. We’re sorry your experience didn’t match your expectations. This is an uncommon instance and we’ll take your feedback to further improve our teams. We have made the appropriate managers aware of the situation and they will be looking into it further. Please feel free to reach out to with any further comments, concerns, or suggestions you wish to share.
Apr 8, 2024
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Show older dealer reviews 878
Apr 1, 2024
Response from current dealership:
Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.
Mar 25, 2024
Response from current dealership:
Thank you so much for this 5 star review, Ilona. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Contact was made in a reasonable time frame answered and questions. They do follow up A LOT once information is given to any and all questions
Mar 25, 2024
Response from current dealership:
Thank you so much for this 5 star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Mar 19, 2024
Response from current dealership:
We are so grateful for your kind words, Sandy. Thank you for sharing your review with us and the community. We always want to provide our customers with an amazing customer experience and try to satisfy their every need. We are happy yours were met and we look forward to assisting you in the future.
The Cadillac XTS was sold, but the dealership offered to help me locate one, and they were friendly and helpful.
Mar 19, 2024
Response from current dealership:
Thanks, Michael! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Mar 18, 2024
Response from current dealership:
Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.
Salesman responded. He let me know that the truck I was looking at was being shown to someone else at that time, and he would get back to me if it didn’t sell. It did sell, and he contacted me to let me know it was sold. Very professional and timely response.
Mar 11, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
The sales guy was rude! It took several requests to even get an answer. I will not buy a car from them after this experience.
Mar 18, 2024
Response from current dealership:
Thank you for sharing your experience with us. We are sorry there was miscommunication and the vehicle you were looking at was sold before you arrived. We are glad to hear that you did find another vehicle and the rest of the sales experience was enjoyed. We appreciate your business and we hope to serve you again in the future.
Mar 18, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Mar 4, 2024
Response from current dealership:
Thanks, Joni! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Dan Cummins Chevrolet was great to work with. I've never virtually purchased a vehicle but Desmond made the process Smoothe and easy. Delivery was perfect and the car is exactly what I was looking for.
Feb 29, 2024
Response from current dealership:
Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future, David.
Although I did not make the drive to visit the Dealership the, Salesman I was very pleased with the communication.
Feb 12, 2024
Response from current dealership:
Thank you so much for this 5 star review. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Feb 12, 2024
Response from current dealership:
Thank you so much for this 5 star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Feb 6, 2024
Good follow up and not pushy
Feb 7, 2024
Response from current dealership:
This review made our day, Todd! Thank you so much for taking the time to leave us this amazing review. At Dan Cummins, we strive to provide a world-class customer experience and are happy you received that from us. Thank you again for your wonderful review and we look forward to helping you again in the future.
They went above and beyond to assist with the purchase of this vehicle and met my price and expectations with full transparency.
Feb 2, 2024
Response from current dealership:
Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with Dan Cummins! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.
Jan 31, 2024
Salespeople very helpful and very professional. I would recommend this dealership to anyone. In and out the door in about 3 1/2 hours with new truck. Very pleased
Feb 1, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us, Chuck! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
They are very kind and understanding, extremely quick to reply, and overall very sweet and helpful!
Jan 30, 2024
Response from current dealership:
Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.
Although I did not end up purchasing from the dealership, the customer representative that I did deal with was very responsive and understanding of my situation
Jan 15, 2024
Response from current dealership:
Thank you for sharing your 5 Star experience with us! We are so glad to see that you had a positive experience with us! Thank you for your review, we appreciate your business! We look forward to assisting you again in the future, Rowen!
Jan 12, 2024
I called the dealer and bought the car. It drives great and had no problems so far.
Jan 15, 2024
Response from current dealership:
Thank you for the 5-star review, Kathy!
Jan 15, 2024
Response from current dealership:
We are happy Darius was able to help you! We hope to see you again soon!
Jan 9, 2024
Response from current dealership:
Thank you for sharing your 5 Star experience with us! We are so glad to see that you had a positive experience with us! Thank you for your review, we appreciate your business! We look forward to assisting you again in the future, Devon!
Jan 9, 2024
Response from current dealership:
Thank you so much for this 4 star review, Shane. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Jan 6, 2024
Dan Cummins is truly an outstanding dealership! From the internet sales team, to the sales team on the lot, to management and the service team, I wasn't let down. So, if you're in the market for a new or slightly used vehicle, stop by and let them earn your business, like they did mine!
Jan 9, 2024
Response from current dealership:
Thank you so much for this 5 star review, Brooke. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Jan 2, 2024
Response from current dealership:
We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Dec 17, 2023
Very friendly staff
Dec 18, 2023
Thank you so much for this 4 star review, Frank. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Response from current dealership:
Thank you so much for this 4 star review, Frank. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Dec 13, 2023
Response from current dealership:
Thank you so much for this 5 star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Dec 11, 2023
Response from current dealership:
Thank you for the 5-star review!
Very frustrating experience to say the least. After I completed all of the paperwork that I could online and had an appointment scheduled to purchase a car after driving 1hr 8mins to Dan Cummins they sold the Car out from underneath me. That was beyond disrespectful. I WOULD NOT recommend this dealership to anyone!
Dec 12, 2023
Response from current dealership:
Avery, we appreciate you bringing this matter to our attention. We always strive to ensure our customers have a first-class experience, however, it appears you did not. We have made the appropriate managers aware of the situation and they will be digging deeper into this. You will hear from us shortly to discuss. We greatly appreciate your feedback.
Nov 30, 2023
Good Experience. Dealer was straightforward and car was purchased in under four hours . Their follow through and contact after purchase is very professional.
Dec 1, 2023
Response from current dealership:
Thank you for the 5-star review, Cheri!
Nov 27, 2023
I changed my mind on
it but they contacted
me ASAP. Great
people who want to
help
Nov 27, 2023
Response from current dealership:
Thank you for the 5-star review!
This dealership is awesome. Everyone was very helpful and Devin Parker was amazing! I left with the car I wanted and he was very good
about working with us on pricing and got us in and out in no time.
Nov 21, 2023
Response from current dealership:
Thank you for the 5-star review!
Marco "Junior" Ortega made my buying experience low stress. All involved at Dan
Cummins did a fine job. Love my purchase!
Nov 17, 2023
Response from current dealership:
Thank you for the 5-star review!
Nov 17, 2023
Response from current dealership:
Thank you for the 5-star review!
Nov 14, 2023
They nice people
Nov 15, 2023
Response from current dealership:
Thank you for the 5-star review, Miguel.
Nov 13, 2023
Awesome communication
Nov 14, 2023
Response from current dealership:
Thank you for the 5-star review, Michael!
Nov 6, 2023
Response from current dealership:
Thank you for the 4-star review, Bob!
Nov 2, 2023
Response from current dealership:
Thank you for the 5-star review!
Oct 30, 2023
Prompt response, but took a pass on the vehicle.
Oct 31, 2023
Response from current dealership:
Thank you for the 5-star review, Mark!
Dealer was very responsive to my request and provided I formation i needed in a timely manner.
Oct 30, 2023
Response from current dealership:
Thank you for the 5-star review! We truly appreciate your kind words!
Oct 23, 2023
Response from current dealership:
Thanks for the 5-star review, Linet!
They want 5000 dollars down on a 10000 dollar car
that's crazy want to have car financed but they
wanted 5000 for down payment on a 10000 dollar
car that is absolutely insane
Oct 20, 2023
Response from current dealership:
Thank you for bringing this matter to our attention, Florence. We’re sorry your experience didn’t match your expectations. This is an uncommon instance and we’ll take your feedback to further improve our teams. We have made the appropriate managers aware of the situation and they will be looking into it further. Please feel free to reach out to with any further comments, concerns, or suggestions you wish to share.
Oct 12, 2023
Very pleasant, but unable to make a deal
Oct 13, 2023
Response from current dealership:
Thank you for the 5-star review, David! We hope that we can help you find the right vehicle for you in the future!
Oct 9, 2023
Response from current dealership:
Thank you for the 5-star review!
Sep 29, 2023
They e-mail you every AM, even when you say "Not Interested" due to the vehicle being overpriced and requiring thousands in just
what is reported. It's almost like AM SPAM e-mail from shopping sites.
Oct 2, 2023
Response from current dealership:
Thank you for bringing this matter to our attention, Darrell. We’re sorry your experience didn’t match your expectations. This is an uncommon instance and we’ll take your feedback to further improve our teams. We have made the appropriate managers aware of the situation and they will be looking into it further. Please feel free to reach out to with any further comments, concerns, or suggestions you wish to share.
Sep 27, 2023
First rate! Truly a no pressure buying experience.
Sep 28, 2023
Response from current dealership:
Steve, thank you for the 5-star review!
Sep 23, 2023
Quick response time. Addressed my questions sufficiently.
Sep 25, 2023
Response from current dealership:
Thank you so much for this 4 star review, Tom. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
The dealer worked well and was reasonable during the process. Even when an issue arose, they stepped up and found a way.
Sep 22, 2023
Response from current dealership:
Thank you so much for this 4 star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Sep 18, 2023
Response from current dealership:
Thank you so much for this 4 star review, Aaron. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Sep 19, 2023
Response from current dealership:
Thank you for the 5-star review, Lesa!
Sep 6, 2023
Response from current dealership:
Thank you for the 5-star review, Cheng!
I have a very good experience at Dan Cummins Chevrolet...I needed some information about 2010 Pt Cruiser and Mr Lendon Kearns contacted me right away...wherever you need Car or Truck Dan Cummins Chevrolet have . it and Mr Lendon Kearns will help you find what you need..way to go Mr Lendon Kearns!!
Aug 31, 2023
Response from current dealership:
We're happy to hear that all your questions were answered! We're always here for anything you might need!
Aug 28, 2023
Response from current dealership:
We are happy to answer any questions you might have! Thank you for the 5-star review!
Aug 26, 2023
Response from current dealership:
Thank you for the 5-star review!
Aug 22, 2023
Response from current dealership:
Thank you so much for this 4 star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Aug 19, 2023
They responded back promptly and answered all of my questions. I shared with them that my late husband made all car purchases and I wasn’t comfortable purchasing a car that was a trade in without being checked out. Great price but I was afraid something could go wrong with the car. I’m out of state
Aug 21, 2023
Response from current dealership:
Tarunna, we are happy to help you with anything you may need. We hope to see you again in the future for all your car buying needs.
Aug 17, 2023
Very helpful and polite responses to my questions. I requested more detailed specific
photos and they were provided.
Aug 21, 2023
Response from current dealership:
Michael, we're glad that our staff was able to help you with everything that you needed during the buying process. We hope to help you again soon!
Aug 21, 2023
Response from current dealership:
Aaron, we are happy to hear that you had a great experience here at Dan Cummins!
Aug 14, 2023
Response from current dealership:
Thank you so much for this 4 star review, Cedrick. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Could not buy car would not ship car to me but tried there best to get my business so give them a 8
Aug 14, 2023
Response from current dealership:
Roland , we appreciate your business and thank you for your feedback. We are sorry to see you did not have a 5 star experience with us on your most recent visit. We will let a manager know and look into this further. Please let us know if there is anything else we can do for you!
At zero issues with the salesperson or the dealership. They did exactly what they said they were going to do. I showed up bought the car for the agreed price and drove home with it.
Aug 11, 2023
Response from current dealership:
We're glad to hear that you had a great experience here with Dan Cummins! We hope you enjoy your vehicle!
Aug 11, 2023
Response from current dealership:
Thank you for the 5-star review!
Aug 11, 2023
Response from current dealership:
Thank you for the kind words, Amanda!
The sales staff were very responsive and informative about my vehicle search. They were helpful in locating a vehicle that I desired and
purchased.
Aug 3, 2023
Response from current dealership:
We're happy to know our team was helpful in finding you the vehicle you wanted. Thank you for the kind recommendation!
Jul 31, 2023
Response from current dealership:
Hello! Thank you for the 5-star review. We're glad we were able to give you all of the information you needed about the vehicle you were interested in.
Jul 27, 2023
Response from current dealership:
Thank you for the 5-star review!
Good Long Distance communication in the purchasing of a low mileage specific model of the Cadillac XTS.
Jul 17, 2023
Response from current dealership:
Thank you for taking the time to leave this 5-star review! We are thrilled to hear that our team provided excellent communication throughout your car-buying process. If you have any further needs or questions, please reach out! Have a great day!
Jul 10, 2023
Response from current dealership:
Thank you so much for this 4-star review, Nicky! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Jul 7, 2023
Very helpful
Jul 10, 2023
Response from current dealership:
Christopher, thank you so much for taking the time to leave us this 5-star review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
Jun 22, 2023
Response from current dealership:
Thank you so much for taking the time to leave us this 5 star review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
Good dealer but website is not up to date. I was informed that all the new corvettes were all sold.
Jun 21, 2023
Response from current dealership:
Edwin, we appreciate the compliment and thank you for your feedback! We have passed this on to the appropriate team members.
I was very interested in a 2012 Jeep wrangler unlimited Rubicon they had listed.So I called and set up an appointment to check it out also I asked why the mileage was different in the pictures then what they listed and they didn't know. So I filled out the application and got pre-approval on it.Called to verify it was still available and that they got my application. Come to find out they owned this vehicle before and use the picture from owning it them. The vehicle didn't even look the same. The vehicle had been modified from the pictures listed
Dealership was friendly and accessible. Very easy buying process. Anthony was AWESOME !!!
Jun 19, 2023
Thank you so much for taking the time to leave us this review. We appreciate your feedback and we are glad all your needs were met and that you enjoyed working with Anthony! Thank you again for your wonderful review and we look forward to helping you again in the future!
Response from current dealership:
Thank you so much for taking the time to leave us this review. We appreciate your feedback and we are glad all your needs were met and that you enjoyed working with Anthony! Thank you again for your wonderful review and we look forward to helping you again in the future!
We live in Northern Michigan and were not familiar with Dan Cummins in Kentucky. We
found a car on CarGuru and inquired. Jim from Dan Cummins responded right away to
our inquiry and was very helpful. He answered many questions about the car and took
many pictures for our review. He had great follow up to questions he did not have
answers too. He was professional and efficient with the whole process from inquiry,
finance and delivery. Being a first time on-line buyer of an automobile, we had our
reservations that we were getting everything that was promised- and Jim and Dan
Cummins handled all our concerns and delivered! I would buy again this experience
was so easy!
May 31, 2023
Response from current dealership:
Thank you so much for taking the time to share your experience with us, Jennifer! We take pride in knowing our customers are happy with their store experience. We are glad to hear Jim was able to get you in a new vehicle and that you love it! We appreciate your kind words and that you trusted us and worked with us all the way from Northern Michigan! Thank you again for your wonderful review and we look forward to helping you again in the future.
May 31, 2023
Response from current dealership:
Thank you so much for this 5 star review. We really appreciate you being a customer and your feedback. We’re here for you anytime and we look forward to seeing you again!
Great Web site lots of info yes they responded to my request about a certain car I was wondering about VERY professional
May 31, 2023
Response from current dealership:
Gina, thank you so much for taking the time to leave us this 5 star review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
May 31, 2023
Response from current dealership:
Thank you so much for this 5 star review, Jimmy. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
May 15, 2023
Response from current dealership:
Thank you so much for this 5 star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
May 15, 2023
Response from current dealership:
This review made our day, Bill! Thank you so much for taking the time to leave us this amazing review. At Dan Cummins, we strive to provide a world-class customer experience and are happy you received that from us. Thank you again for your wonderful review and we look forward to helping you again in the future.
Invoice they came back with was 10,000 over what CarGurus stated. It was a bunch of added fees extra! Salesman ask which website I sent him screenshots and then he never responded back! I still have messages ♀️
Apr 24, 2023
Response from current dealership:
Crystal, we appreciate you bringing this matter to our attention. We appreciate you taking the time to give us feedback about your experience so that we can improve. If you have a free moment, please reach out to our General Sales Manager, Trey Congleton at 859-987-4345 ext. 375 regarding your experience with us. We look forward to speaking to you!
Apr 18, 2023
Response from current dealership:
Thanks, Beth! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Apr 5, 2023
Response from current dealership:
Thank you so much for choosing Dan Cummins for your car purchase! We are thrilled to hear that you had a great experience with us and that you found our dealership worth the drive.
Although I did not end up purchasing a vehicle through Dan Cummins, their communication and customer service were top-notch.
Mar 13, 2023
Response from current dealership:
We are so grateful for your kind words, Trevor. Thank you for sharing your review with us and the community. We always want to provide our customers with an amazing customer experience and try to satisfy their every need. We are happy yours were met and we look forward to assisting you in the future.
The sales person was nice enough, and the internet sales clerk was very friendly. However, truck was sold before I was able to come in and it wasn't
communicated until I got there. Then I was being pressured into buying a vehicle that I wasn't interested in by the sale manager.
Feb 15, 2023
Response from current dealership:
Andrew, thank you for sharing your experience with us. We are sorry there was miscommunication and the vehicle you were looking at was sold before you arrived. If you have a free moment, please reach out to our General Sales Managers, Zach Toomey or Trey Congleton at 859-987-4345 ext. 375 regarding your experience with us. We look forward to speaking to you!
Feb 10, 2023
Wonderful staff!!!! I arrived late. They stayed making sure I was completely taking care. Thanks for everything
Feb 13, 2023
Response from current dealership:
We are so grateful for your kind words, Shena! Thank you for sharing your review with us and the community. We always want to provide our customers with an amazing customer experience and try to satisfy their every need. We are happy yours were met and we look forward to assisting you in the future.
Most excellent people in the business. I’m very happy they contacted me and went above and beyond to help me. Maybe in the future when I can sneak out of the house to go check them out I certainly will. But, the gf knows my car addition, lol
Feb 13, 2023
Response from current dealership:
Thank you so much for taking the time to leave us this review, Scott. We appreciate your feedback and we are glad all your needs were met and that you enjoyed working with our team! We’ll pass along the kind words. Thank you again for your wonderful review and we look forward to helping you again in the future.
Feb 6, 2023
Response from current dealership:
Joseph, thank you so much for taking the time to leave us this 5 star review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
Feb 2, 2023
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jan 16, 2023
The next day I got my vehicle home. A handle that was supposedly to have gotten fixed and it came back lose and wasn’t fixed, tire was flat the next day. Took it to get fixed and they said it was leaking around the rim, said dealer would have known that. Running lights didn’t work. Just things i shouldn’t have had to worry about when I got home with the vehicle.
Jan 17, 2023
Response from current dealership:
Thank you for reaching out to us regarding your most recent service visit. Please call me directly at 859-987-4345 Ext: 462. I would be happy to assist you directly. Thank in advance, Christina Mazurek, Service Customer Relations Manager
Jan 16, 2023
Response from current dealership:
Tommy, thank you so much for taking the time to leave us this 5 star review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
They were prompt on response but after trying to make a deal the man said he would get back with the supervisor and never got back with me
Jan 9, 2023
Response from current dealership:
Misty, we appreciate your business and thank you for your feedback. We are sorry to see you did not have a 5 star experience with us on your most recent visit. We will let a manager know and look into this further. Please let us know if there is anything else we can do for you!
Jan 5, 2023
Response from current dealership:
Thank you so much for taking the time to leave us this review, we appreciate your feedback! We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
Jan 5, 2023
Response from current dealership:
We are so grateful for your kind words, Brian. Thank you for sharing your review with us and the community. We always want to provide our customers with an amazing customer experience and try to satisfy their every need. We are happy yours were met and we look forward to assisting you in the future.
It was a long distance email n texting experience. Answered all my questions n always responded. It was a good experience.
Jan 5, 2023
Response from current dealership:
Thank you! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jan 5, 2023
Response from current dealership:
Thank you so much for taking the time to leave us this 5 star review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
Jan 5, 2023
Response from current dealership:
Thank you so much for this review, Kenneth. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
They were very helpful and one of the only dealers I found willing to work with me on ordering a new vehicle. Very professional team!
Dec 29, 2022
Response from current dealership:
Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with Dan Cummins! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.
Dec 17, 2022
They was Great!!!!
Dec 19, 2022
Response from current dealership:
Thank you so much for this 5 star review, Billy. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Dec 3, 2022
Talked to several sales reps and some managers ,but could not get an answer to a simple question.
Dec 7, 2022
Response from current dealership:
Chuck, thank you for sharing your experience with us. This is an uncommon instance and we’ll take your feedback to further improve our teams. We have made the appropriate managers aware of the situation and they will be looking into it further. Please feel free to reach out to with any further comments, concerns, or suggestions you wish to share.
Nov 28, 2022
Response from current dealership:
Kevin, thank you so much for taking the time to leave us this review. We are so glad to see that you enjoyed your Dan Cummins Experience! We appreciate you being a customer and look forward to seeing you again!
Nov 28, 2022
Response from current dealership:
Thank you so much for this 5 star review, Michael. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Nov 19, 2022
Nice
Nov 21, 2022
Response from current dealership:
Thank you so much for this 5 star review, Rhonda. We really appreciate you being a customer and we’re here for you anytime and we look forward to seeing you again!
Nov 14, 2022
Dealer was nice and tried to help find what I was looking for. I received a phone call, text, and emails.
Nov 15, 2022
Response from current dealership:
Thanks, Mary! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Nov 2, 2022
Response from current dealership:
Thank you so much for this 5 star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Oct 20, 2022
Helpful
Oct 24, 2022
Response from current dealership:
Thank you so much for this 5 star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Oct 19, 2022
Response from current dealership:
Thank you so much for this 5 star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Oct 14, 2022
Complete information.cooperation
Oct 17, 2022
Response from current dealership:
Thank you so much for this 5 star review, Terry. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Oct 12, 2022
Denzel was spectacular!
Oct 17, 2022
Response from current dealership:
Thank you so much for this 5 star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and we look forward to seeing you again!
Oct 12, 2022
Response from current dealership:
Thanks, Keisha! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Oct 12, 2022
Response from current dealership:
We are so grateful for your kind words. Thank you for sharing your review with us and the community. We always want to provide our customers with an amazing customer experience and try to satisfy their every need. We are happy yours were met and we look forward to assisting you in the future.
Sep 4, 2022
Prompt and professional initial contact. Friendly and easy to work with.
Jul 25, 2022
Great experience, will only go to theese guys in the future!
Jul 13, 2022
Good to deal with.
Jun 13, 2022
Response from current dealership:
Hello Herbert, we're happy to hear you had such a positive experience with our team and sincerely value your business! If you have any further questions, please give us a call. We're always happy to help!
May 27, 2022
Response from current dealership:
Thank you! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
May 9, 2022
Very good
May 27, 2022
Response from current dealership:
Thanks, Adam! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
May 5, 2022
Response from current dealership:
Thank you for your kind words and this wonderful review! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
May 5, 2022
Response from current dealership:
Thank you for your kind words and this wonderful review! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
May 5, 2022
Response from current dealership:
We're happy to hear you had such a positive experience with our team and sincerely value your business! If you have any further questions, please give us a call. We're always happy to help!
Apr 20, 2022
Helpful
May 5, 2022
Response from current dealership:
Hello Layne, we're happy to hear you had such a positive experience with our team and sincerely value your business! If you have any further questions, please give us a call. We're always happy to help!
Apr 18, 2022
I contacted about a test drive for this specific car because I was going to order a newer year, but they were great. The test drive was very easy and straight forward. I’m not sure if it was just my specific sales person but they were a little vague about the actual buying process.
May 5, 2022
Response from current dealership:
Russell, we truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business!
I gave these rates last week ,and they responded giving me the number to contact someone there,called the number , couldn't find the person's supposed to talk to, I left him a message but still haven't heard from him, and been three weeks now still waiting for my refund I paid as the down payment of the truck I returned on the 1st of April, holding me from buying something that I find from other dealers they failed to be fair with me ,now with holding my deposit , so I can give them 0000,
Apr 12, 2022
Responded immediately
Apr 2, 2022
I contacted and asked for pictures and information. All a received from them was when can you set up an appointment for a test drive. I asked again, no reply, then they sold it to someone else. They could have given me what I asked for to give me the opportunity since I inquired about the Trailblazer first.
Mar 31, 2022
Quick delivery!! Great customer service.
Apr 1, 2022
Response from current dealership:
Thanks, Crystal! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Mar 28, 2022
I was contacted promptly after submitting a request for more information. After requesting lots of information and running the numbers,
I made arrangements to travel approximately 80 miles one way to see the vehicle. The salesperson was friendly and not pushy. The
dealership was extremely busy as it was the weekend. After checking the vehicle over, I decided that vehicle was not for me, I
received a follow up call a couple of days later asking if I was interested in anything else or if they could be of service to let them know.
I appreciated their non-aggressive sales tactics.
Apr 1, 2022
Response from current dealership:
Nellie, we truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business
Mar 13, 2022
Great
Mar 14, 2022
Response from current dealership:
Hello Tonnie, we're happy to hear you had such a positive experience with our team and sincerely value your business! If you have any further questions, please give us a call. We're always happy to help!
Mar 11, 2022
They didn't move too much on the price, but the service was great. Very impressed with the show room. Also the car I wanted was sold before
I could get it so you better move fast , but they had another one that I'm happy with.
Mar 14, 2022
Response from current dealership:
Kevin, we truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business!
Mar 11, 2022
Response from current dealership:
Hello Gary, we're happy to hear you had such a positive experience with our team and sincerely value your business! If you have any further questions, please give us a call. We're always happy to help!
I Love my van. They got back to me very quickly. I got a price and the people there were really nice and patient. I would definitely get another vehicle from them and recommend them to others.
Mar 11, 2022
Response from current dealership:
Hello Tiffany, thank you for your kind words and this wonderful review! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
Mar 11, 2022
Response from current dealership:
Hello Matt, thank you for your kind words and this wonderful review! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
Feb 23, 2022
Response from current dealership:
Hello Keith, we're happy to hear you had such a positive experience with our team and sincerely value your business! If you have any further questions, please give us a call. We're always happy to help!
Feb 21, 2022
Response from current dealership:
Hello Shane, thank you for your kind words and this wonderful review! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
Feb 17, 2022
Response from current dealership:
Hello Manley, thank you for your kind words and this wonderful review! We sincerely value your business and are pleased to hear you had a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Feb 7, 2022
They got back to me within a day and also offered times of when I could
come in.
Feb 7, 2022
Response from current dealership:
Hello Jacob, thank you for your kind words and this wonderful review! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
Feb 1, 2022
Response from current dealership:
Terryl, we truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business!
Jan 27, 2022
Response from current dealership:
Matthew, we truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business!
Jan 1, 2022
Awesome dealership. I did not buy this suv but I did buy a truck and they did everything possible to make sure I was happy!
Jan 3, 2022
Response from current dealership:
Hello Deanna, thank you for your kind words and this wonderful review! We sincerely value your business and If you have any further questions, please give us a call. We're always happy to help!
Dec 31, 2021
Response from current dealership:
Thank you for the 5 star review!
Dec 21, 2021
Went out of her way to try and help me, but didn't have what I was looking for.
Dec 22, 2021
Response from current dealership:
Jeffrey, we truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business!
Dec 22, 2021
Response from current dealership:
We truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business!
Dec 12, 2021
They were very friendly on the phone and email. I decided not to get the Jeep due to the distance and I decided to look within my state.
Dec 13, 2021
Response from current dealership:
Jennifer, we truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business!
Dec 11, 2021
The most professional and helpful people I’ve ever dealt with before, truly one of the best dealerships around. I traveled from North Carolina just do do business with them!
Dec 13, 2021
Response from current dealership:
Hello Dylan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Dec 1, 2021
Good
Dec 2, 2021
Response from current dealership:
Hello Richard, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Dec 1, 2021
Persistent and straightforward
Dec 2, 2021
Response from current dealership:
Hello Billy, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
They immediately contacted me. We emailed each other several times (Kristin H.) All my questions where answered. I think we may have a deal.
Nov 26, 2021
Response from current dealership:
Hello Ben, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Nov 18, 2021
Response from current dealership:
Thank you for the 5 star review, Virginia!
I was informed that the vehicle in question was pre-ordered for a customer. I was asked if I was on a list or trying to get on a list.I told them I was just checking to make sure vehicle was not for sale to the public. The Dealership was very helpful and professional in assisting me.
Nov 18, 2021
Response from current dealership:
Hello Martin, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
They contacted me several times, but because of the distance to the
dealership, I did not pursue the offer. Mileage too high for a car
loan/financiing.
Dec 13, 2021
Response from current dealership:
Kay, we truly appreciate the review! Because we are dedicated to our customer service, we would love to know what we could have done differently to have earned a 5 star review. We're always open to feedback. Thank you for your business!
Nov 15, 2021
Response from current dealership:
Hello Bryan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Nov 15, 2021
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Oct 16, 2021
Excellent communication with dealer
Oct 8, 2021
Great service Brett Campbell was wonderful to deal with!!!
Oct 4, 2021
Response from current dealership:
Thanks for the feedback! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Oct 4, 2021
Response from current dealership:
Thank you for the 5 star review!
Sep 19, 2021
I didn't realize it was so far away from my home but they did call me right back
Oct 4, 2021
Response from current dealership:
Thank you for the 5 star review, Michelle.
There was a bit of miscommunication at the
beginning of the buying process (thatâÂÂs why 4
stars instead of 5), but after expressing my
concerns, they really came through in a big
way to make things right. They took my
budget into great consideration, and helped
me reach my goal. I drove away in a vehicle
IâÂÂve wanted for years, and itâÂÂs perfect. We
also
had a wonderful experience 3 years ago with a
truck purchase. I feel valued and satisfied, and
do highly recommend Dan Cummins!
Oct 4, 2021
Response from current dealership:
Thanks Kasey! We always want to hear back from our clients and we're glad you had such a positive experience with us! We appreciate you allowing us to rectify any concerns you may have had. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Sep 3, 2021
Very good dealer i bought the truck
Oct 4, 2021
Response from current dealership:
Hello James, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Aug 31, 2021
The response was immediate and professional.
Sep 1, 2021
Response from current dealership:
Thanks, Antoni! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Sep 1, 2021
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Sep 1, 2021
Response from current dealership:
Hello Jack, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Sep 1, 2021
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Aug 8, 2021
Didn’t make a deal with them. I ended up buying elsewhere because the vehicle I was interested in was sold. Very helpful and professional bunch.
Sep 1, 2021
Response from current dealership:
Thanks, Craig! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
I purchased this vehicle. The salesperson Jim Obrasky was great! The finance and delivery guys also
did a great job. After working through a few issues, I am now happy with the car. The reason this sale
gets only a 3 star review is because of a horrible customer service person(Jason) who called me about
a minor issue that I had with the car upon delivery. This person should NEVER be allowed to talk to a
customer with an issue after the sale. He was RUDE, ARROGANT and totally ignorant about sales
protocol. If not for having a conversation with him this would have been a 5 star rated sale.
Aug 6, 2021
Sales person seem honest. Answered my questions the best they could. They weren't hateful or short.
May try to deal with them again even tho several miles away.
Sep 1, 2021
Response from current dealership:
Hello Carol, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I truly can’t recommend Dan Cummins and Dan Willard enough! I needed something with lower mileage and decided to stop in to Dan Cummins to test drive a 2018 Chevrolet Malibu. I had no intentions to buy a vehicle that day but Dan Willard did everything he could to make sure I walked out of there with a fantastic deal and monthly payment. It was the smoothest car buying experience I have ever had (buying a car is on the top of my list of least favorite things to do) and at no point did I feel like I was being forced into any deal! I’ll never buy another vehicle anywhere else!
Sep 1, 2021
Response from current dealership:
Thanks for the 5 star review! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Dan Cummins sales associates and finance team have been amazing in helping me try to purchase a vehicle!
Sep 1, 2021
Response from current dealership:
Thanks, Dale! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jul 23, 2021
They go out of their way to try to help you. Great people
Sep 1, 2021
Response from current dealership:
Thanks, James! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jul 21, 2021
Got in touch with me very quickly . Just to far from me for not exactly what I’m looking for.
Sep 1, 2021
Response from current dealership:
Thanks, Steve! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jul 11, 2021
They did contact me about the truck several times by text email and phone. I wasn’t able to sell my truck yet and I understand the truck I was interested in sold
Sep 1, 2021
Response from current dealership:
Thanks for the feedback! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Sep 1, 2021
Response from current dealership:
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Jun 30, 2021
Was great. Highly recommended
Sep 1, 2021
Response from current dealership:
Thanks, Ron! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jun 20, 2021
Didn't get to see the car the dealership was too far. But the customer service was great and from what I could see the prices were very good on their inventory.
Sep 1, 2021
Response from current dealership:
Thanks, Leanne! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jun 17, 2021
Very helpfully people and I love forward doing business with them
Jun 17, 2021
Response from current dealership:
Hello Chuck, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Jun 15, 2021
They were professional and attentive .
Jun 17, 2021
Response from current dealership:
Hello Sharon, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Jun 15, 2021
Very disappointed, had appointment car was not clean, not on lot, 8 miles of gas and sales “Joe” (I had an appointment with) pushed me to a very poorly knowledged personal. Drove 1 1/2 to look at car. Not professional experience!
Jun 15, 2021
Response from current dealership:
Steve, we deeply apologize to hear about your experience with us. We appreciate you giving us an opportunity to try to make this right. Our manager Trey spoke with you this afternoon regarding this and we will be sending you a Visa gift card to cover your travel expenses. We truly apologize for the confusion on our end and we are taking this as a training experience. We hope to earn your business in the future.
Contact person was helpful, prompt in responding to me. He tried to help me get a vehicle when the one I first contacted about was not what I wanted. I would recommend this dealership to others. Thank you.
Jun 2, 2021
Response from current dealership:
Hello Esther, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Jun 2, 2021
Response from current dealership:
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Apr 29, 2021
They reached out to me a few times and offered me assistance whenever I am ready to purchase.
Jun 2, 2021
Response from current dealership:
Hello Denfield, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Apr 25, 2021
Great!
Jun 2, 2021
Response from current dealership:
Thank you for the 5 star review, Steve!
Apr 12, 2021
Very pleasant people.
Jun 2, 2021
Response from current dealership:
Hello Valerie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Felt welcomed, Beth was the best, she made everything easy. An went out of her way to try to satisf me, didn't feel rushed, an that I was just as important as someone who is rich. I'd go back definitely. Ask for Beth, she will take care of yo.
Jun 2, 2021
Response from current dealership:
Hello James, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Jun 2, 2021
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Mar 31, 2021
Dan Cummins Chevrolet dealer ship is a top notch place to work with. I ended up purchasing the
2020 2SS Camaro through a trade of my 2015 Camaro- all from 750 miles away! Initial contact was
thru Paige, one of their internet sales and was then handed off to Adam in sales force. Adam did a
personal, live walk-around talk and video of the 2020 Camaro- everything we spoke of was spot on.
Two days later I took a "road trip" and finished the trade. Paperwork was completed with Christian,
who provided one of the best closing experiences I have had. Great dealership! Wished they were in
my neighborhood.
Jun 2, 2021
Response from current dealership:
Thanks, Arlow! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Jun 2, 2021
Response from current dealership:
Hello LaRon, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Jun 2, 2021
Response from current dealership:
Hello Noah, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great customer service, prices are decent. Staff definitely helps you from start to finish. Highly recommend!
Jun 2, 2021
Response from current dealership:
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Jun 2, 2021
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Super friendly staff. This dealership is more open, as far as the layout when you walk in. Clean and uncut, I was in and out within 3 hours. Met the the owner as well, super cool guy.
Jun 2, 2021
Response from current dealership:
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Jun 2, 2021
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Mar 4, 2021
Dealer was responsive to inquiries.
Jun 2, 2021
Response from current dealership:
Hello Steve, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Jun 2, 2021
Response from current dealership:
We truly appreciate the 5 star review!
Feb 28, 2021
Did not match price, insisted I come in to discuss the trade. I preferred the
red color but bought the white one.
Feb 23, 2021
Quick responding.
Feb 25, 2021
Response from current dealership:
Thanks for the review, Steve! We truly appreciate your business!
Feb 25, 2021
Response from current dealership:
Thanks for the 5 star experience review, Jimmy! We truly appreciate your business!
Feb 25, 2021
Response from current dealership:
Thank you for the 5 star experience review! We truly appreciate your business!
Feb 8, 2021
Keep in touch I have not purchased anything as of now
Feb 25, 2021
Response from current dealership:
Mickey, thank you for the 5 star review! We truly appreciate your business!
Feb 25, 2021
Response from current dealership:
David, thank you for the 5 star experience review!
Feb 6, 2021
Excellent!
Feb 25, 2021
Response from current dealership:
Thank you for the 5 star experience review, Randal!
Feb 25, 2021
Response from current dealership:
Thank you for the 5 star review, Kimberly! We truly appreciate your business!
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review!
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review!
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review!
Jan 26, 2021
Suck you inquired about a certain vehicle you get a BS form letter never once stating an answer to your initial inquiry...they never got my business
Jan 26, 2021
Response from current dealership:
Hello Michael. This is Zach Carpenter Internet Sales manager here at Dan Cummins Chevrolet. It certainly looks like we did not meet up to your expectations. Would love to set a time to chat with you for advice on how we can improve. My direct line is 859-707-0243 and I look forward to hearing from you!
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review, Steve!
Feb 1, 2021
Response from current dealership:
Thank you for the review, David!
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review!
Great response time and very helpful with answering any questions. Looking forward to doing business with them!
Feb 1, 2021
Response from current dealership:
Thank you for the review Robbie!
Get information on the phone that's all I did was talk to him on the phone so I'm still trying to get down there to see an actual truck
Feb 1, 2021
Response from current dealership:
Thank you for the review, Bruce!
Jan 19, 2021
Great experience. First time buying car over the internet... came in and picked it up at dealer and they were extremely helpful and courteous.
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review, Josh!
Great deal that I would love to own but won’t be able to make at this time. Please keep me posted. Will be looking for a vehicle and a deal like this within the next few months. Thanks, Ibrahim
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review!
Jan 14, 2021
Easy enough
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review!
Feb 1, 2021
Response from current dealership:
Thank you for the 5 star review, Roy!
Jan 9, 2021
Very helpful
Jan 12, 2021
Response from current dealership:
Thank you for the 5 star review, Dee! We truly appreciate your business!
Jan 12, 2021
Response from current dealership:
Thank you for the 5 star review! We appreciate your business!
Dec 23, 2020
These guys are the top Chevy dealer in the nation, and it shows when you walk in. There were 15 tables full of people doing deals during the day on a weekday. I can highly recommend them. They have their act together. We bought the vehicle.
Jan 12, 2021
Response from current dealership:
Thank you for the wonderful 5 star experience review, Lee! We truly appreciate your business!
Jan 12, 2021
Response from current dealership:
Thank you for allowing us the opportunity to earn your business! We truly appreciate you giving us the chance!
Dec 13, 2020
Very honest and up front
Dec 15, 2020
Response from current dealership:
Ronald, thank you for the review. We would love to know what we could have done differently to have earned a 5 star review from you. Please let us know about your experience by giving us a call at 859.987.4345 & speaking with our on-site Customer Relations team OR by emailing us at help@dancummins.com. Thank you!
Dec 12, 2020
They went out of their way to help!
Dec 15, 2020
Response from current dealership:
Thanks for the 5 star review! We truly appreciate your business!
Nov 30, 2020
Didn't buy this truck but the sales staff was friendly and helpful and found another truck for me
Nov 30, 2020
Response from current dealership:
We appreciate you giving us the opportunity to earn your business. Thank you for the 5 star experience review! We hope you're enjoying your new vehicle!
Nov 23, 2020
Response from current dealership:
Thank you for the 5 star review! We truly appreciate your business!
Though I did not buy a vehicle from here, they were extremely helpful and responded to my questions several times.
Nov 18, 2020
Response from current dealership:
Thank you for the review! We wish we could have earned your business! Please let us know if you happen to be back in the market for a vehicle! We get new inventory in every day.
They called and had everything set up before I got there! Great customer service! Really cares and wants to help!
Nov 23, 2020
Response from current dealership:
Thanks for the 5 star review, Jessica! We appreciate your business!
Nov 8, 2020
Very willing to work with me
Nov 25, 2020
Response from current dealership:
Thank you for the 5 star review, Mike! We appreciate your business!
Drove 2 hours to look at the truck, I asked the salesman prior to my 2 hour drive if the truck was in good shape, he replied yes . I got down there and the truck was a rust bucket. I was very displeased to say the least!
Nov 3, 2020
Response from current dealership:
Hello Larry. This is Zach Carpenter, Internet Sales Manager at Dan Cummins. I understand your frustration. One of the key factors when dealing with a customer remotely is to set the correct expectations. Give me a call at 859-340-1755 ext. 323 to see what we can best do to help you and get better!
Nov 2, 2020
I asked questions regarding the vehicle. Three times, on 3 separate occasions.. Jarvan Thomas NEVER responded with anything but the usual sales pitch. Why would you do business with a dealership that cannot or rather will not answer your questions regarding a 50K-60K vehicle? If I could give no stars I would.
Nov 3, 2020
Response from current dealership:
Hello David. This is Zach Carpenter, Internet Sales Manager at Dan Cummins. Would love to set up a time to chat about your experience with Javan. He is typically a customer favorite and would love all of the details for coaching purposes. If there is anything I can do to assist you moving forward, please reach out. My number is 859-340-1755 ext 588. Look forward to speaking with you.
Oct 30, 2020
They were very helpful and courteous and friendly. They were great!
They were great. They stayed in contact helping me find the perfect van for my family. I was able to schedule an
appointment and the vehicle was ready to test drive when I got there. They had a wonderful waiting area for
adults and kids. Temperature check at the door, extra mask, and sanitizer throughout the building.
Oct 19, 2020
Very responsive dealer! Tried to get information from previous owner of vehicle that I had requested
Oct 17, 2020
They responded very fast and was great to work with. I would recommend them to anyone to buy from or to just look at.
Oct 16, 2020
Good experience
Oct 2, 2020
The truck has a air bag light. They were not offering to test it to find the problem. It was
offered "no warranty as is" which I'm ok with except from 500 miles away and knowing it
could cost thousands to fix, I pass.
Sep 29, 2020
Courteous try’s to earn your business
Sep 19, 2020
Very responsive. Now I have to see how the car is. So far, very good experience.
Sep 18, 2020
Awesome
Sep 16, 2020
Even though i did not move forward with the vehicle the service was excellent and fast.
Jul 22, 2020
Very professional not pushy
Jul 8, 2020
Pleasant experience and atmosphere. We bought the car, and are happy
with our decision.
May 11, 2020
They are cool.
Apr 10, 2020
Very satisfied with customer service.
Apr 8, 2020
When the price was 7200 I asked if they would take 6800 they said no!!! so I bought a 2016 200 at another dealer
now the car is 6300 ,They lost a sale. We felt the girl we talk to could care less! She said she had to go to lunch!!!
Mar 27, 2020
This was one of the best buying experiences I’ve ever had!!! I highly recommend them!
Mar 16, 2020
The dealer was very helpful and supportive in their dealing.The only thing,was l was not notified when the car was sold via email but overall the experience was good and they were courteous.
Mar 15, 2020
Had done my research, dealer had car ready. Had done a remote trade in
appraisal and did not change based on actually inspecting trade in.
Salesman was professional and no pressure. Finance staff also helpful
and met my needs.
Mar 4, 2020
Very nice and helpful just to far to travel to trade vehicles.
Feb 11, 2020
Salesman very professional and nice great vehicle
Feb 9, 2020
Did good
Feb 8, 2020
They replied quick and give me as much info as they could in a texted
Jan 31, 2020
Sales person was courteous and knowledgeable.They answered all my questions but I have
decided on a different vehicle.
Jan 25, 2020
Good salesman So nice With customer
Jan 24, 2020
This is the second time I had contacted them over the last year. They call and email overboard. I have to tell them to quit contacting me
numerous times.
Going a couple of years ago, we wanted to look at a particular car. They couldn't find it, then couldn't find the keys. They directed us to a
different one that was beat down. Very unimpressed with this dealership.
Jan 20, 2020
Nice friendly staff although I didn't get the vehicle I was looking at would not work on price with me. I'll recommend this dealership to anyone if you got the money they are asking for
Jan 14, 2020
Excellent sales, and financial staff.
Jan 7, 2020
Quick response
Dec 7, 2019
Service has been great thanks
Dec 6, 2019
Walter Johnson took very good care of us.
Nov 27, 2019
Someone contacted me right away regarding setting up a time to see the vehicle I was interested in. Communication was stellar! Our salesman Zack was very friendly and knowledgeable. He wasn’t high pressure, which was a really good thing. I did feel like they could have moved on the price and negotiated a bit more. The only bad part of the experience was the communication regarding the loan prior to signing the paperwork. Overall a great experience, though, and I would definitely recommend them.
Nov 26, 2019
dealer salesman contacted me and we have agreed to meet tomorrow . salesman seems to be very helpful and considerate of my time
Nov 23, 2019
Dealer sent email saying vehicle had been sold.
Nov 21, 2019
Very fast service.
Nov 15, 2019
Very fast response .very friendly were waiting for my arrival very fast in the process of buying a car in and out got there at 6:30 was done around 8 pm
Nov 9, 2019
The internet rep., curt, replied, but slow. I phoned the dealer and spoke to a rep. Whom was so fast paced and said that because they are such a high volume dealer that they dont necessarily cater to the wishes of the proposed buyer, I advised her that no one responded to my questions, and she argued that curt did, despite curt responding a couple of days later with an apology for his delayed response. After sending additional emails the dealer assigned a salesman, Jimmy revard. He responded to my email fast, but was too busy to gather the information I had requested. I drew up a list and had sent a couple of emails requesting additional information. His response was much later then he relayed that he was going to respond. When he responded, he advised me that, coincidentally, someone had put a 5000 deposit on the truck I was looking at the day before Jimmy had been conversion, again coincidentally. Which may be true, but they didn't call to advise me this when it occurred. Not goo
Nov 6, 2019
Super good folks.
Oct 29, 2019
Great place to buy a car very friendly and helpful... did
everything possible to help me!!!
Oct 28, 2019
Fantastic experience
Oct 7, 2019
I haven't had the time to get there yet but they've contacted me everyday
Responsive to initial inquiry and helpful follow-up on the phone. Visit to the dealership was great. Sales person was not on commission. He was very helpful with information about 2 models being considered and there was no pressure to buy! I have already recommended this dealership to others.
Sep 27, 2019
Very good experience.
Sep 6, 2019
They are best, can’t beat them
Aug 29, 2019
It was too pushy. I was not planning on buying that day and told them that upfront, but was being pressured to give them a check to hold the car after I said no several times. Very unpleasant experience.
Aug 29, 2019
Quick n to the point
Aug 21, 2019
Concerns were addressed via e-mail
Aug 18, 2019
They responded quickly. The sales staff was very knowledgeable and friendly.
Aug 12, 2019
Very good. Salesman was excellent.
Aug 13, 2019
Response from current dealership:
Thanks, John!
Aug 13, 2019
Response from current dealership:
We appreciate the 5-star review! Thank you for shopping with us.
Aug 6, 2019
great service and feed back
Aug 13, 2019
Response from current dealership:
Thanks for shopping with us, Jonathan! We are happy to hear that you enjoyed your experience.
Aug 6, 2019
The salesperson returned my initial call.
We had a conversation concerning the vehicle.
I left the salesperson with a couple questions to get answers for. They returned my call with answers to the questions which made a couple more questions.
The salesperson was to get back with me.
Never have I recieved a call back.
I guess the out of state sale was not worth her time and work.
I will not call them for any vehicle inquiries again!!
Aug 13, 2019
Response from current dealership:
Kent, this is very concerning to hear. We apologize that your questions were not answered, leaving you with a bad impression of our dealership. We have many customers that come from outside of Kentucky and can assure you that they are equally as important. Please feel free to reach out to our customer relations manager, Christina, at 859-987-4345 ext. 462 so that we may provide you with the experience you deserve.
Jul 22, 2019
Response from current dealership:
Happy we could help! Please don't hesitate to reach out if you should ever need additional assistance.
Jul 19, 2019
I found that through out the last several years that you can find some good buys here from their trade in vehicles. They offer them at a low price but it is sold as is, so you must know what you are looking at.
Jul 22, 2019
Response from current dealership:
Thanks for the 5-star rating, Bruce. We are happy to hear that you have been able to find some great deals with our trade-in vehicles!
Jul 17, 2019
Great place to buy a new truck. I paid what was quoted in that add.
Jul 18, 2019
Response from current dealership:
Thank you for shopping with us, Jason! We appreciate your business and look forward to the opportunity to serve you again in the future!
Jul 5, 2019
Initial contact was very quick once I showed interest - though the questions I asked were not followed up on. I am several hundred miles from
the dealership so wanted more detailed information before making the trip out to see the vehicle. I won't be heading there until I receive
answers to my questions.
Jul 8, 2019
Response from current dealership:
We completely understand and can't say we blame you at all, Wayne. Please reach out to our management team if you have not yet been provided with the information you have been requesting. 859-987-4345 ext. 435.
Jul 4, 2019
Helped me with confidence. made me feel comfortable. it being my first time
Jul 8, 2019
Response from current dealership:
Thanks, Randall! We are so happy you chose to shop with us for your first vehicle purchase. Enjoy your new ride!
Jul 4, 2019
The car sold before I got there. The sales man approach was perfect. He didn’t try to push me into another sale. I am hunting this specific car and unfortunately it was purchased just prior to my appointment. I would still recommend this car lot. Very friendly service and staff.
Jul 8, 2019
Response from current dealership:
Thank you for the 5-star review, Ivy! We hate to hear that you missed out on the specific car you had come to see. We appreciate your understanding and hope to have the opportunity to serve you again in the future.
Jul 2, 2019
Nice service
Jul 3, 2019
Response from current dealership:
Thank you for the 5-star review!
Jun 20, 2019
Dan Cummins’ starting price was thousands below their competition. One dealer in Frankfort actually gave me a little laugh when I asked them to come down to a price that was a few hundred more than what I found Cummins to be. The buying experience was pleasant, the salesman knowledgeable and professional, and we were in and out in time for supper. I will return to DC in the future.
Jun 21, 2019
Response from current dealership:
Thank you for trusting us with your business! It's great to hear that you enjoyed your experience shopping with us! We appreciate your business and look forward to the opportunity to serve you again in the future.
Jun 14, 2019
Great service and sales group I drove over 110 miles to see the truck as I could not find anything
else close to it closer. Got down there test drove it and then drove it home. Walter the salesman
was awesome and Zach was great as well with the financing. Definitely will look to them when
we are ready to make another purchase.
Jun 17, 2019
Response from current dealership:
Thank you for making the drive to Paris for a Dan Cummins Deal! We are so happy that Walter and Zach could assist you with a wonderful buying experience. Please don't hesitate to reach out if you should ever need additional assistance. We look forward to the opportunity to serve you again in the future!
Jun 13, 2019
Dan Cummins was an unique experience for us. They contacted us immediately and the car was just what I expected and wanted. I was completely impressed with the service not only during the purchase of the car but also the days following. You can't find a more helpful and giving experience anywhere! They have my vote on the best overall customer service anyone could ask for.
Charles
Jun 14, 2019
Response from current dealership:
Thank you Charles! We are pleased to hear that you enjoyed your experience shopping with us!
Jun 11, 2019
Good
Jun 12, 2019
Response from current dealership:
Thank for for shopping with us, Brendan!
Jun 8, 2019
Contacted me several times via email but just didn’t
have what I was looking for.
Jun 10, 2019
Response from current dealership:
Lacy, we're sorry to hear that we didn't have the vehicle you were searching for. Please don't hesitate to reach out if you should ever need additional assistance.
Excellent customer service. Had the car ready for me to look at and test drive. He answered all my questions, worked with me to arrange payment for the car and gad the car fully detailed when I arrived two days later to pick it up. I would highly recommend this dealership.
Jun 10, 2019
Response from current dealership:
Thank you for sharing your experience! We are happy to hear our team was able to assist you with your purchase!
Jun 5, 2019
Response from current dealership:
Thank you for the 5-star rating!
It took a long time to inquire on the car they really took a ton of information before we even talk about the car so you can expect to spend a long time there if you go to look at a car
May 29, 2019
Response from current dealership:
Thank you for considering Dan Cummins for your auto purchase. We try to get all of the customer information upfront to make it easier in the long run; we apologize that this part of the process was frustrating for you. Please let us know if there is any other way we can help :)
Salesperson (Brandon T.) and all other staff were amazing. They responded instantly to my inquiry on this car and after an independent inspection checked out fine I traveled to go buy the car. No regrets at all. Great communication throughout, fun and professional atmosphere at the dealership. Dan Cummins is where it's at, I only wish they had a location closer to me!
May 28, 2019
Response from current dealership:
Thank you for sharing your experience with us! We are happy you enjoyed your time at out dealership. Please don't hesitate to reach out if you should ever need any additional assistance :)
Bad experience. Drove a long way with hopes of purchasing this car. Car was not cleaned up when we arrived. As soon as we pulled out of car dealership parking lot the car had mechanical problems and we had to go straight back to dealership.
May 28, 2019
Response from current dealership:
We apologize that this was your experience at our dealership. It's our goal to provide every customer with a 5-star experience and it's concerning to us when we fail to do so. Please feel free to reach out to our customer relations manager, Christina, and we will see if there is anything we can do to help. 859-987-4345 ext. 462
Dan Cummins CB actually worked hard for my business. They listened carefully to what I wanted and followed through. Their agent, Mallory, was attentive and eager without being annoying.
May 28, 2019
Response from current dealership:
Thank you for a 5-star rating! We are so happy to hear you enjoyed your experience shopping with us!
Nicholas Beal is the sales associate who worked with us. He is knowledgeable and friendly as well as professional.
May 28, 2019
Response from current dealership:
Thank you for shopping with us! We are happy to hear that Nick was able to assist you with a great buying experience. Don't hesitate to reach out if you should ever need additional assistance.
May 20, 2019
Response from current dealership:
Thanks for sharing your experience! If you should need additional assistance please let us know!
May 16, 2019
Transmisson was flashing warning on way home
Took to transmisson shop spent 300.00 for repair not what I was hoping for air compressor is also bad. Would not recommend this dealership to anybody
May 20, 2019
Response from current dealership:
Tim, we'd love to speak with you about this & find out more about what happened. Please give our customer relations manager a call at 859-987-4345 ext. 462.
May 10, 2019
Received e-mail veh was sold, no further comment. No help finding something else
May 15, 2019
Response from current dealership:
Jack, we apologize that you were not provided with the assistance you needed. This is not the customer service experience we promise. We would love another opportunity to show you what Dan Cummins is truly about. Feel free to give us a call at 859-987-4345 ext. 435 for assistance.
May 10, 2019
Very polite, proffessional and accommodating
May 15, 2019
Response from current dealership:
Thank you for shopping with us, Wayne! We are so happy you enjoyed your experience!
May 13, 2019
Response from current dealership:
We are happy to hear you enjoyed your experience!
Not a professional environment. Completely tried to RIP me off offering 8k under rough trade in on my Denali. Would never go back to this business again.
May 9, 2019
Response from current dealership:
Matt, we would love the chance to speak with you to see if we can help turn this situation around. It's our goal to provide everyone who walks through the doors with a 5-star experience. Please feel free to reach out to our customer relations manager at your convenience by calling 859-987-4345 ext. 462.
Bought it. Responded right away. Willing to text no questions asked. Easy peazy. Great service.
May 8, 2019
Response from current dealership:
Thanks for the 5-star review! We appreciate your business.
Jason E. is by far the best salesman I have run across. I still want this Camry, although sold. Ha.
May 6, 2019
Response from current dealership:
We are happy to hear you had a great experience with Jason! Please don't hesitate to reach out if you should ever need additional assistance.
Apr 30, 2019
Response from current dealership:
Thank you for sharing your experience with us, Mark! We are thrilled to hear that you enjoyed your visit with us!
Apr 22, 2019
Salesman was a kid and not helpful told him I would be back in morning and he didn’t even have it clean or anything also a headlight had condensation in it and I said something was wrong with it and he said just turn the high beams on it will dry it out!!!!SMH
Apr 26, 2019
Response from current dealership:
Adam, thank you for bringing your experience to our attention. We would love to speak with you to get more information and see if there's any way we can help. Please reach out to sales manager, Paul, at your earliest convenience 859-987-4345 ext. 435
Apr 26, 2019
Response from current dealership:
Thank you for the 5-star review! Please don't hesitate to reach out if you should ever need additional assistance :)
Apr 18, 2019
Awesome, bought the car from them, streamlined process!
Apr 24, 2019
Response from current dealership:
Thanks for shopping with us, Kyle! We are happy you had a great experience! :)
Apr 11, 2019
Waiting on books for glove box to figure out how everything works. But chris said he would get them to me
Apr 17, 2019
Response from current dealership:
Thank you for shopping with us, Charles. Please let us know if you don't receive your owners manuals in a timely manner. We appreciate your business and look forward to serving you again in the future!
Apr 8, 2019
Thank you for all of your consideration . I appreciate every thing you have done for me.
Apr 15, 2019
Response from current dealership:
Thanks for shopping with us, Marshall!
Mar 31, 2019
Bryan and Robbie were beyond helpful from the start! This is my second vehicle from Dan Cummings and will be my go to place from now on.
Apr 4, 2019
Response from current dealership:
Thank you for your repeat business, Jim! We are happy to hear it was another great experience. We look forward to the opportunity to earn your business again in the future.
Mar 28, 2019
Very fast response
Apr 1, 2019
Response from current dealership:
We are happy to hear we were able to assist you, Sheila!
Very busy place on the weekend but glad I went. Will definitely check back with them on the next purchase!
Apr 4, 2019
Response from current dealership:
Thank you for shopping with us. We appreciate your business!
Mar 23, 2019
Was contacted very soon but ended up buying from another dealer
Mar 28, 2019
Response from current dealership:
We are happy you found a vehicle to suit your needs, Brock.
Mar 22, 2019
Nice people but the used cars they sell are trash. Went there and looked at two different cars. Both had mechanical problems.
Mar 28, 2019
Response from current dealership:
Joseph, we're sorry to hear that you feel this way. We'd be interested to hear what vehicles you were looking at and would love the opportunity to help you find a similar vehicle without mechanical problems. Feel free to give us a call at your convenience at 859-987-4345 ext. 315.
Mar 25, 2019
Response from current dealership:
Thank you for shopping with us!
Mar 15, 2019
A VERY HONEST DEALER!!! THANK YOU for having open and honest dealings!!! Highly recommend! "A grade" dealer.
Mar 18, 2019
Response from current dealership:
Thank you for the 5-star rating, Jeffrey! We're so pleased to hear you had a great experience with us!
Mar 18, 2019
Response from current dealership:
Thank you for sharing your experience!
Mar 11, 2019
Good follow up via email and text
Mar 13, 2019
Response from current dealership:
Thank you for sharing your experience, David. We are happy we could assist you in a timely manner.
Mar 11, 2019
Response from current dealership:
Thank you for choosing Dan Cummins Chevrolet! We appreciate your business.
Mar 8, 2019
I had a great car buying experience. From the salesman to the finance guy was very pleasant
Mar 11, 2019
Response from current dealership:
Thanks, Jerry! We are so happy to hear you had a great experience!
Mar 7, 2019
They called me very fast
Mar 8, 2019
Response from current dealership:
Thank you for choosing Dan Cummins, David! Please let us know if there is anything we can do to further assist you.
Bought the beautiful car and we are very happy with it. The salesman was wonderful. Took little longer than I thought it would but well worth the wait. Would really consider using them again in the future.
Mar 8, 2019
Response from current dealership:
Thank you for shopping with us! We apologize that your experience took a bit longer than you expected and thank you for your patience. We look forward to the opportunity to serve you again in the future.
Mar 4, 2019
They sent two emails one asked how would like to communicate then a second one saying someone would contact me. They never did.
Mar 5, 2019
Response from current dealership:
Tina, I'm so glad you reached out to us! I would REALLY like to get to the bottom of this and figure out what went wrong and how we can fix it. We always want to provide our guests with fast and efficient service, and of course that starts with the initial conversation. Whether this was a miscommunication or a complete mistake, we want to make this right by you. I've searched the system and haven't been able to find recent communication under this name. Can you please reach out to me at your earliest convenience so we can get to work on this for you? - Trey Congleton, Sales Manager 859-340-175
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Mar 5, 2019
Response from current dealership:
We are happy to hear you had a great experience working with Carlos on the purchase of your new vehicle!
Mar 1, 2019
They was very helpful
Mar 4, 2019
Response from current dealership:
Thank you for shopping with up, James! We are happy to hear you had a great experience!
Feb 15, 2019
Only keep sending general response never did what we ask to answer specific questions and send underneath the truck pictures
Feb 15, 2019
Response from current dealership:
Ronnie,
Truly sorry to hear this has been your experience. We always want to make sure you get the exact information that you need, and if that has not been the case it sounds like we have a coaching opportunity here. I'd love the chance to make this right for you and run through what we can do better moving forward. Will you please contact me at your earliest convenience at 859-340-1755 x 322? You can also email me at megansaxey@dancummins.com. Looking forward to working toward a resolution and showing you the service and attention you deserve. Thank you for the opportunity! - Megan Saxey,
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Truly sorry to hear this has been your experience. We always want to make sure you get the exact information that you need, and if that has not been the case it sounds like we have a coaching opportunity here. I'd love the chance to make this right for you and run through what we can do better moving forward. Will you please contact me at your earliest convenience at 859-340-1755 x 322? You can also email me at megansaxey@dancummins.com. Looking forward to working toward a resolution and showing you the service and attention you deserve. Thank you for the opportunity! - Megan Saxey,
Feb 14, 2019
Excellent the dealer best service fast and clean
Feb 15, 2019
Response from current dealership:
Thank you for shopping with us! We are pleased to hear that you had a great experience.
Feb 13, 2019
The car I originally wanted sold before I could purchase it but Ericka was quick to help me find another car and I will
hopefully be going to pick it up soon. Highly recommended!
Feb 14, 2019
Response from current dealership:
Thanks for the 5-star rating, Amber! We are happy to hear that Ericka could assist you with finding a vehicle that is a great fit for you. We appreciate your business. Enjoy your new ride!
They sure did reply and i went the next day and bought the car. It was a great experience. If anyone is looking
to buy a car you owe it to yourself to give them a chance to earn your business.
Feb 14, 2019
Response from current dealership:
Thank you for sharing your experience with us! We appreciate your business & look forward to the opportunity to earn your business again in the future.
I called on a Saturday mid day about a vechicle the manger made me an apt to come see the car the next day and I drove an hour and a half there even got automated comfirmation texts about my apt the morning of to get there and be told I was sold the night before. Thanks for wasting my time!
Feb 11, 2019
Response from current dealership:
We apologize that someone from our team failed to contact you prior to your appointment to let you know the vehicle had sold. We completely understand your frustration and apologize that your time was wasted in making the drive here. Your feedback is appreciated and we will be taking appropriate steps to prevent this from happening in the future.
They were very helpful, and really tried to work with me. I will definitely go back once I'm ready to buy.
Feb 11, 2019
Response from current dealership:
Thank for sharing your experience! We are happy our staff could assist you & look forward to serving you in the future!
Jan 29, 2019
I made 2 trips to test drive the truck and never did camera guy supposedly had the keys. Paris is over an hr drive for me thanks for the waste of my time and the diesel fuel
Jan 29, 2019
Response from current dealership:
Jason,
This is highly concerning. We'd like to look further into this matter and see how we can reach a resolution together. Can you please email me your best contact information, who you were working with, and/or a good contact number so we can do some more research and find a way to make this right? I look forward to hearing from you. - Megan Saxey, BDC Director megansaxey@dancummins.com
This is highly concerning. We'd like to look further into this matter and see how we can reach a resolution together. Can you please email me your best contact information, who you were working with, and/or a good contact number so we can do some more research and find a way to make this right? I look forward to hearing from you. - Megan Saxey, BDC Director megansaxey@dancummins.com
Jan 28, 2019
Nice people, very helpful, and very informed and willing to cooperate.
Jan 29, 2019
Response from current dealership:
Shawn,
We're so glad to hear you loved your experience. The team at Dan Cummins is always here to make sure you leave happy. Please let us know whenever you need any additional assistance. - Megan Saxey, BDC Director
We're so glad to hear you loved your experience. The team at Dan Cummins is always here to make sure you leave happy. Please let us know whenever you need any additional assistance. - Megan Saxey, BDC Director
Jan 29, 2019
Response from current dealership:
Thank you so much for the kind compliments, Susie! We appreciate your feedback, and look forward to working with you in the future as well. - Megan Saxey, BDC Director
Not willing to deal or work with you on price at all. Charges a $599 fee just to "work with them". The Aspen that I looked at was nice except for the fact that the rear entertainment system did not work, the ABS ESP light was on signifying a possible wiring issue or a clock spring in the steering column that is broke. They refused to come down on price even though both of those things needed addressed and said that their price would be three or four hundred dollars higher if the rear entertainment system did work.
Jan 29, 2019
Response from current dealership:
Jordan,
Sorry to hear that we left you feeling this way. It sounds like the team didn't fully explain our standard dealership processing fee, so I do apologize for that. It also sounds like maybe we didn't show you all the options possible, if we weren't able to find a solution that you're comfortable with. We'd be glad to try and explore this further so we can help you accomplish your goals and come to a resolution. You can reach me by phone or email any time to further discuss. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Sorry to hear that we left you feeling this way. It sounds like the team didn't fully explain our standard dealership processing fee, so I do apologize for that. It also sounds like maybe we didn't show you all the options possible, if we weren't able to find a solution that you're comfortable with. We'd be glad to try and explore this further so we can help you accomplish your goals and come to a resolution. You can reach me by phone or email any time to further discuss. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Dec 28, 2018
I told the salesman what kind of vehicle I was interested in, what I wanted it to be equipped with and my price range. He never called back.
Dec 29, 2018
Response from current dealership:
Bertha,
Very sorry to hear this was your experience. It is always our intention to make sure you are fully aware of just how important the opportunity to serve you is to us! I'd love to look further into this matter so we can use it as a coaching opportunity and determine what went wrong. We are always hoping to improve and provide you with the best car shopping and buying experience our there. Please reach out to me at your convenience so we can get to the bottom of this. We hope to earn your trust back and show you the true Dan Cummins experience. - Megan Saxey, BDC Director 859-340-1755
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Very sorry to hear this was your experience. It is always our intention to make sure you are fully aware of just how important the opportunity to serve you is to us! I'd love to look further into this matter so we can use it as a coaching opportunity and determine what went wrong. We are always hoping to improve and provide you with the best car shopping and buying experience our there. Please reach out to me at your convenience so we can get to the bottom of this. We hope to earn your trust back and show you the true Dan Cummins experience. - Megan Saxey, BDC Director 859-340-1755
Dec 28, 2018
Great buying experience! So easy with no pressure, will definitely buy from them on future car purchases!
Dec 29, 2018
Response from current dealership:
Jennifer, thank you so much for the perfect 5 star rating! We're thrilled to hear you loved the experience and that you'll be returning when that time comes once again. Enjoy your new ride! - Megan Saxey, BDC Director
Contacted via text. I set up a specific time for a test drive. I showed up at that specific time. But then I waited for 20 minutes to be acknowledged and helped. The dealership was clearly too overwhelmed. I ultimately gave up and left before even seeing the vehicle.
Dec 29, 2018
Response from current dealership:
Larspurdvm, I am extremely sorry to hear that this was your experience. At times we do get very busy, but NEVER too busy to ensure you receive the high level of service that you deserve. I'd love the chance to further discuss your experience, and ultimately I do want to find a way to make this right for you. Please reach out to me at your convenience so we can work toward a resolution together. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Dec 25, 2018
We experienced a long wait to see a salesperson- ignored for approximately 25 minutes. It then took
another 20 minutes to locate the car we wished to see- was just outside the front door. We were
then offered an unrealistic trade in appraisal. The finale was the the requested introduction of a
'closer' whose unprofessional sales
pressure for immediate purchase was unwanted and unappreciated.
Dec 29, 2018
Response from current dealership:
Richard,
Thank you for taking the time to share your experience with us. Very sorry to hear that you were ignored for 25 minutes when you reached the store, as you should always be greeted immediately upon arrival. This is not acceptable by our standards under any circumstance. Please rest assured that your comments will be addressed with the sales team and used for coaching purposes. I'd be glad to further discuss your experience, listen to what we can improve for next time, and see if there is any way we can come to a resolution. We appreciate your honest feedback and would love the oppo
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Thank you for taking the time to share your experience with us. Very sorry to hear that you were ignored for 25 minutes when you reached the store, as you should always be greeted immediately upon arrival. This is not acceptable by our standards under any circumstance. Please rest assured that your comments will be addressed with the sales team and used for coaching purposes. I'd be glad to further discuss your experience, listen to what we can improve for next time, and see if there is any way we can come to a resolution. We appreciate your honest feedback and would love the oppo
Dec 29, 2018
Response from current dealership:
GuruXGLM9, thank you SO much for the fantastic 5 star rating! It is an honor to be your preferred dealership. - Megan Saxey, BDC Director
Dec 5, 2018
Great
Dec 10, 2018
Response from current dealership:
Thank you for the perfect 5 star rating, Lisa! We appreciate your support! - Megan Saxey, BDC Director
Dealer responded well....Drove two hours to see a truck with multiple issues. Not happy with quality of product. Salesman was very good just the same.
Dec 10, 2018
Response from current dealership:
GuruDPQJM, thanks for taking the time to share this feedback with us. Glad to hear the initial response was great, but sorry to hear that the truck had issues when you arrived. We'd love the opportunity to try and turn this around for you, and find a way to get you in the perfect vehicle. It sounds like we definitely could have had clearer communication before you made the trip in, and we will definitely use this as a coaching opportunity moving forward. If there is anything at all I can do for you, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey
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Nov 28, 2018
Very helpful ... Several emails asking me if I needed anything else
Dec 10, 2018
Response from current dealership:
Terry, thank you so much for the 4 star rating! We're so glad to hear that the team followed up with you and kept in touch. If there is anything at all we can do for you moving forward, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Staff was very friendly. Our salesman was extremely patient with us. We didn’t end up getting the Tahoe that originally brought me in to the dealer but I found one that I liked even more. Will definitely go back when we are looking for another vehicle
Dec 10, 2018
Response from current dealership:
Thank you so much for the perfect review! We're so glad you found a Tahoe that you like even better than the one you originally picked out. We pride ourselves on having a vehicle to meet any need. Looking forward to serving you again in the future! - Megan Saxey, BDC Director
Nov 7, 2018
The dealer was good. The appraiser was a joke!
They offered me $3,800 for both of my vehicles as trade in. 2003 Ford Expedition fully loaded with 158,000. And a 2010 Red Mustang convertible with just over 100,000 on it!
They have a 2011 4Runner with almost 100,000
They want $21,000 for..... hmmmmmmmm
Doesn’t take a genius to figure out the appraiser thought I was a fool!!!!
I’m thinking I’d love to open a car lot that is non negotiable, no haggling and very trustworthy. I would put the price on windshield that is all inclusive, on the road price. If you have a trade in it would be a fair price, not an insult to your intelligence! I’m thinking a car lot like that would shut a lot of other car lots down, and it wouldn’t take long at all either!
Nov 8, 2018
Response from current dealership:
Tammy, thank you so much for the valuable feedback. We appreciate you giving us the opportunity to work with you, and we're very sorry to hear you got the impression that we did not respect your intelligence. You have so many options when it comes to car buying, and the fact that you took your time to visit us means the world. Our appraisal team takes real market values into account, but in the end we are human and sometimes deals need a second look! We'd be glad to dive a little deeper and take another look at how we can put the best possible deal together for you. Your complete satisfaction
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ALWAYS inspect any vehicle you decide to purchase thoroughly front to back and crawl under and look at the frame!! Lesson learned after buying a 2015 Chevy Tahoe from Dan Cummins and giving over $32,000 for a vehicle that had complete corrosion underneath. I don't even know how they allowed us to leave the lot in that vehicle. We brought it back and did the 72 hour exchange after having it towed back over 100 miles to prevent voiding the exchange warranty. They never inspected the rusted Tahoe after we explained why we were back. They allowed us to exchange for one similar but refused to come off one single penny. We either had to finance the additional amount or keep the original Tahoe. So we exchanged for a Tahoe with higher miles, higher monthly payment, and left with the worst customer service experience ever. We will most definitely not be back. The very next day, the rusted Tahoe was back online for sale, at $300 more than the original asking price! Unbelievable!!!
Nov 9, 2018
Response from current dealership:
Kkeg2608, thank you for taking the time to share these details of your experience with us. I know Mr. Toomey has spoke with you as well as your husband, and we thank you for the valuable feedback you've share with us. Your experience is extremely important to us and we have shared your comments with the entire team. We will continue to be in touch and hope to work toward a resolution and earn your trust back. - Megan Saxey, BDC Director
Oct 30, 2018
This dealer charges $699 as a document fee on top of the negotiated price after tax title and license. I was not willing to pay $699 as a fee to use their services.
Oct 30, 2018
Response from current dealership:
Good evening Lee. Sorry to hear that you were left frustrated by our standard dealer processing fee of $599. I hate to hear that this stood in the way of us doing business, because I know we'd love to earn you as a customer for life. I'd be glad to further discuss this matter with you at any time, because it sounds like we dropped the ball on ensuring you feel confident in the value we offer. Our team is fully committed to solving your problems and leaving you completely satisfied with every aspect of your vehicle search. Let's work toward a resolution together! You can reach me by phone, text
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Oct 26, 2018
Response from current dealership:
Thank you so much for the 5 star review! We appreciate your business and look forward to working with you in the future. - Megan Saxey, BDC Director
I highly recommend using Dan Cummins Chevrolet Buick for the purchase of your next vehicle. A representative responded to my email quickly and set an appointment for me on a day that was best suited for me. The vehicle I was interested in was detailed before I got the lot, which was a 2.5 hour drive from my home, and in the end the trip was all worth it when I drove home in a new-to-me 2017 Mitsubishi Outlander. The sales rep was very nice and helpful and made the buying process a breeze. The sales room was absolutely full of people buying new vehicles. I had never seen a dealership so busy in my life. Dan Cummins gets an A+ from me.
Oct 16, 2018
Response from current dealership:
Wow! It's truly amazing to hear that your vehicle purchase went so smoothly from start to finish. The fact that you gave us this opportunity and made the drive to Paris means the world! You can always expect the same small town hospitality when you visit us here at Dan Cummins. Please let us know whenever you need any additional assistance. :) - Megan Saxey, BDC Director
Oct 3, 2018
Dealer responded right away. They were eager to answer all my questions.
Oct 16, 2018
Response from current dealership:
William, thank you so much for the great review. The team here at Dan Cummins is here to make sure you get the absolute best car buying experience possible. If you have any questions or need any assistance, please do not ever hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Oct 2, 2018
Drove 3 hours after being told I was approved for a loan to be told No and they had no interest in my trade the personnel was not nice nor family friendly
Oct 16, 2018
Response from current dealership:
David, truly sorry to hear that you had this experience. This is not what we intend for our customers, and we do not take your comments lightly. Our team will look further into this situation to determine where we can improve for the future. Thank you for taking the time to bring this to our attention, and we truly hope for the opportunity to earn your trust back in the future. - Megan Saxey, BDC Director
Sep 27, 2018
Salesman (william wells)was great. Just did not have what we wanted in stock
Sep 27, 2018
Response from current dealership:
Judy, thank you for taking the time to share your experience with us. We're so glad to hear that William showed you a great experience, but at the same time we truly wish we could have found the perfect vehicle for you! With new options arriving daily, we have opportunities opening up all the time. Our team would still love the opportunity to earn your business! If you need anything at all in your search, or if there is anything we can do to improve the process for next time, please do not hesitate to reach out! - Megan Saxey, BDC Director
Sep 23, 2018
Very helpful
Sep 24, 2018
Response from current dealership:
Chuck, thank you for the 5 star review! We're so glad to hear you loved the experience and look forward to working with again the future. Please let us know whenever you need any additional assistance. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Sep 24, 2018
Response from current dealership:
Thank you so much for the 4 star rating, Vette Guy! We're so glad to hear that you enjoyed the experience thus far. If you need any assistance, please do not hesitate to reach out. - Megan Saxey, BDC Director
Sep 24, 2018
Response from current dealership:
Richard, thank you for taking the time to leave us this valuable feedback. We're sorry we haven't yet had the chance to visit with us, but we look forward to when we can meet! If you need any assistance in your vehicle search, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Sep 11, 2018
Response from current dealership:
Thank you so much for taking the time to contact us about your Dan Cummins Deal! We're so glad to hear you had a wonderful experience, and look forward to serving you again in the future.
Sep 8, 2018
After call ingredients and speaking with Amber @ Dan Cummins Chevrolet
Buick on the availability of this vehicle - she arranged to have it placed out front and ready for a test drive for me. After I arrived Adam Lynch met me out front for the test drive. He was very knowledgeable and answered all my questions. This was most definitely the best experience I've ever had buying a vehicle! I highly recommend this dealership!! No pressure - very friendly - painless ... will definitely be back! Thank you ... I love my Jeep!!!!
Sep 10, 2018
Response from current dealership:
Amanda, thank you so much for taking the time to detail your experience with us here at Dan Cummins Chevrolet. We're so glad Amber and Adam were able to make your buying experience so quick and easy. We're so glad you love your Jeep and we look forward to working with you again in the future! - Megan Saxey, BDC Director
Very fast response. Great people. Let’s you know a lot of details through calls and emails.
Sep 10, 2018
Response from current dealership:
Thank you so much for the fantastic review! Our team always strives to provide you the absolute greatest dealersihp experience out there. - Megan Saxey, BDC Director
Sep 10, 2018
Response from current dealership:
Thank you so much for taking the time to contact us here at Dan Cummins Chevrolet. We truly appreciate your business and look forward to working with you in the future. - Megan Saxey, BDC Director
Sep 3, 2018
Very helpfull
Sep 10, 2018
Response from current dealership:
Thank you so much for the fantastic review, Jack! We're so glad to hear you found everyone so helpful. The team here at Dan Cummins is always here to ensure your complete satisfaction. - Megan Saxey, BDC Director
Sep 3, 2018
They are one of the best in town!
Sep 10, 2018
Response from current dealership:
Thank you so much for the awesome review, Aisha! We appreciate you taking the time to work with us! - Megan Saxey, BDC Director
Too busy to work with a person. They want to work with multi customers all at once instead of given you the individual service that you need. Would not return phone calls, and one salesman will say anything to sell you a vehicle and then you find out it was not true!
Sep 3, 2018
Response from current dealership:
GuruVBKFN, I'm so sorry to hear that we left you feeling this way. You are completely correct that you deserve individual attention, and your experience is extremely important to us! I know some days (it seems your review came through Saturday) can be crazy busy, but that's no excuse that you were left feeling this way. Unfortunately I'm not able to look up your information based on this username, but I would very much like to get to the bottom of this! Ignoring calls and conveying incorrect information are not acceptable practices, so we would truly like to get to the bottom of this. More imp
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Aug 31, 2018
They shuffled me around from salesperson to salesperson over four days. I didn't get a price quote for four days. Negotiated for a week before the deal was made.
Sep 1, 2018
Response from current dealership:
Adrian, thank you for taking the time to leave us this review, and showing us this opportunity for improvement. I'm so sorry to hear that you felt shuffled around and that it took much longer than anticipated to receive the information you were searching for. Speed is always a top priority and we'd love to look further into this scenario to see exactly how we dropped the ball, and determine what we can do to improve from here. You can reach me by phone, text or email any time. Please rest assured we look forward to providing a perfect experience next time around. - Megan Saxey, BDC Director 85
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Sep 1, 2018
Response from current dealership:
Thank you so much for the perfect review! We're so glad to hear that you loved your experience with us here at the dealership. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Aug 22, 2018
I got a timely reply.
Aug 27, 2018
Response from current dealership:
Rachael, thank you so much for taking the time to leave us feedback about your experience. If you need anything in your vehicle search, you can reach me by phone or email any time. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Aug 21, 2018
Very good experience, i would recommend them to a friend
Aug 27, 2018
Response from current dealership:
Thank you so much for the awesome 4 star rating, Kevin! We appreciate the opportunity, and look forward to working with you in the future.
Aug 21, 2018
Response from current dealership:
Thank you for the great review! We definitely do our best to keep our inventory up to date with an option to meet every need. It is totally so much fun at Dan Cummins Chevrolet! - Megan Saxey, BDC Director
I will return. Luis was extremely helpful and answered all my questions. Very good experience .
Aug 21, 2018
Response from current dealership:
Thank you for the awesome review, GurutT3YG6! Luis is certainly a valued member of our sales team, who always takes the time to go above and beyond for customers. We appreciate your business.
Aug 11, 2018
Dealer contacted me immediately after my initial inquiry
Aug 14, 2018
Response from current dealership:
Thank you so much for the 4 star rating, Charles! We're so glad to hear that you were contacted right away about your inquiry. If there is anything we can do to assist in your vehicle search, please do not hesitate to contact me directly. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Not very responsive. I had to call them. I’m from out town so phone communication is my best form of obtaining a vehicle.
Aug 14, 2018
Response from current dealership:
CS1976, I'm so sorry to hear that you felt the team was not very responsive to your inquiry. Our goal is always the highest level of customer service and we clearly failed you here. I'd love to speak with you so we can retrace our steps and figure out where we went wrong in this course of events. Our team is here to help you get the vehicle of your dreams through phone, text, email, chat, snail mail or even carrier pigeon if it's your preferred way! We are in the people business, not the car business. So if we are not making sure this is a stress free experience for you personally, we have in
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Jul 20, 2018
Dealer had vehicle misadvertised as having the AAS factory option
handicap seat. They have correcred that since I pointed it out to them.
Jul 24, 2018
Response from current dealership:
Dennis, thank you so much for the constructive feedback. We always strive to ensure every piece of information posted is 100% accurate, but as humans we do unfortunately at time make mistakes. And it's important we own them AND fix them when that does happen. We appreciate your assistance, and hope you will not hesitate to contact us if you have any automotive needs in the future. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
They staff is all extremely friendly. They work with your budget and get you the payment you need. Fun place to buy a car!
Jul 24, 2018
Response from current dealership:
Thank you so much for the fantastic review! We're so happy to hear that your interactions with the team were absolutely top notch. It's SO much fun at Dan Cummins! - Megan Saxey, BDC Director
Jul 19, 2018
Very helpful but didn't agree on a price
Jul 24, 2018
Response from current dealership:
Thank you for the review, Charles! Whether we come to an agreement on not, we always want to make sure you know just how important you are to us. Our team will also do everything in our power to assist you with competitive financing and fantastic trade-in options. Please let us know if there is anything we can do to earn your business! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Dan Cummins is a top rate dealership. They were fair, honest and courteous! I highly recommend them!
Jul 16, 2018
Response from current dealership:
Thank you so much for the compliments! We are always striving to provide the absolute best car buying experience out there. - Megan Saxey, BDC Director
Jul 9, 2018
Friendly and easy to work with.
Jul 16, 2018
Response from current dealership:
Thank you so much for the perfect review, James! We appreciate your business so much. - Megan Saxey, BDC Director
Jul 6, 2018
They have me plenty of options and worked with my negative equity to help me get a payment in line with what I needed. The salesman, Nick Roger's, was top notch and told me the truth in a straightforward way and not in a salesman type of way. I really appreciate the whole experience.
Jul 9, 2018
Response from current dealership:
Thank you so much for taking the time to share your experience with us, Eddie! We are so happy to hear that Nick Rogers was able to provide you with a top notch experience. You can always expect complete honesty and transparency from your friends at Dan Cummins. Enjoy your new ride! - Megan Saxey, BDC Director
Jul 6, 2018
Unwilling to talk specifics, other than "promise" that they could "work magic", and that they "just knew you would leave satisfied". It's math, not magic. Unwilling to make any sort of negotiations.
Jul 9, 2018
Response from current dealership:
Good morning Matt! Thanks so much for leaving this feedback for us. I'm sorry to hear that you had a frustrating experience, and that it seemed the team would not talk specifics. We help guests purchase vehicles over the phone and internet every single day. It's actually the reason for the entire existence of my department! So I have to truly apologize that you were left with the impression that we were unwilling to help. I am definitely as enthusiastic and confident as the team member(s) you spoke with that complete satisfaction is inevitable with the Dan Cummins experience. However, it's cle
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Didn’t see this car but looked at another. Service
was about average with other places. We came
an hour before closing so it was not great timing
to see several cars. Did make an appt for the
same day. Good guys to work with.
Jul 9, 2018
Response from current dealership:
Hello! Thank you so much for taking the time to leave us this review. I'm so sorry to hear that you felt the service was only about average. It is always our mission to provide superior service that feels different than anywhere else you've ever shopped. We do appreciate the compliments and the 4 star rating, but it sounds like we have room for improvement. If you have not yet made your purchase, we would definitely love to continue doing all in our power to find the perfect fit for you. You can reach me by phone or email with any additional feedback or to continue the search! I look forward t
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Jul 3, 2018
even though i didn't get anything he did try to contact me!
Jul 9, 2018
Response from current dealership:
Thank you for the great review, Ami! We appreciate you taking the time to leave us this feedback. We'd definitely still love to help you out with any vehicle needs! We want to be your preferred dealership! You can reach me by phone or email any time. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Jul 1, 2018
They had no interest in 'making a deal' at all. I made them two offers; the
first was aggressive, as the car in was interested in had been on their lot for
two months. They would not counter offer. My second offer was almost 16%
higher; they still would not counter. I'm done with them. They obviously don't
want to sell any cars. This is a used car. Auto dealers have big margins on
used cars. They're just being greedy. I'll go elsewhere. My sales rep was
great, though. He tried hard. Thanks for trying, Carlos!
Jul 3, 2018
Response from current dealership:
Good morning Jim. We appreciate you taking the time to share this feedback about your experience. I'd like to share with you some background about how our unique dealership operates, as I know every company runs a little bit differently. Here at Dan Cummins Chevrolet, a family owned dealership established in 1956, we do our best to take the stress out of your car buying experience. One way we've achieved this in the past several years is by offering competitive "market based" pricing on all of our vehicles. I see that you were able to come across our dealership all the way from Arizo
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Jun 28, 2018
Courteous reply. I would buy from this dealer if opp. Presents.
Jul 2, 2018
Response from current dealership:
Kenny, thank you so much for taking the time to leave us an awesome review! We would love the opportunity to work with you, and show why so many drive to Paris for a Dan Cummins deal. If you have any questions or need any additional assistance, please feel free to reach out to me directly! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Jun 24, 2018
Large clean and personable —lots of paperwork but then that’s normal . Salesman wasn’t high pressure and seemed sincere
Jun 27, 2018
Response from current dealership:
Thank you for your awesome comments, Nancy! We're so happy to hear that you loved the ambiance of the dealership. The Dan Cummins experience is truly one of a kind! We appreciate your business, and hope you're loving your new ride. - Megan Saxey, BDC Director
Jun 21, 2018
Very nice, prompt communication. Never got to the actual dealership, but
was very pleased with their professional communication.
Jun 27, 2018
Response from current dealership:
Victoria, thank you so much for the awesome review! We're sorry to hear you haven't had a chance to visit us yet, and we can't wait to meet you! What can I help to get us there? You can reach me by phone or email! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Bought a truck with them. We were happy with the buying experience,
great customer service, we came from about 2 hours away and everything
was taken car of when we got there. However, the truck we bought has
been running hot since about three days after we picked it up. Initially I
contacted a guy named Tim who was super nice and actually paid our bill
at the mechanic shop because our warranty hadn't taken effect yet. But,
when we got the truck back it still wasn't fixed, I contacted Austin in finance
to make sure our warranty had kicked in, because it needed worked on
again, and he was very rude and acted like we weren't his problem. So,
maybe before you buy a vehicle from this place, take a really long test
drive. It has been a headache trying to get this truck fixed and we
purchased it less than a month ago.
Jun 18, 2018
Response from current dealership:
Good evening Caylah. Thanks so much for taking the time to leave us this feedback and letting us know how your experience is going. It is great that your buying experience went well, but it sounds like there are definitely some apologies due on our end right now. We're so sorry to hear that there have been frustrations with your vehicle so recently after your purchase. This definitely sounds like an unfortunate series of events, and we apologize for any stress this has caused. Regardless of the situation, we never want to leave you feeling as though anything in your experience is "not our
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They did a great job of helping me and making me feel I was important to them and that they were there to help however they could! They offered to set up a test drive and an appointment to talk to me! Thanks for all your help I really appreciate it!
Jun 14, 2018
Response from current dealership:
Thank you so much for the fantastic feedback! I'm so happy to hear that the team showed you the star treatment that you deserve. If you have any questions or need assistance in the meantime, please do not hesitate to reach out to me directly. We look forward to serving you for many years to come. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Jun 13, 2018
2nd time I walked out. Advise anyone to double check numbers with your own calculator. Ask for FULL disclosure of ALL dealer numbers (full itemized listing) appearing on sales sheet. Make sure monthly payment/money down table MATCHES the totals on sales sheet. If they finance, ask with who and better get those on paper.
Sad, all that was wanted was a fair deal and a honest deal...just couldn't resist being sneaky. Caveat emptor.
Jun 14, 2018
Response from current dealership:
Good afternoon Mark. I know you have been communicating with Mr. Zach Toomey, Sales Manager, regarding your recent experience. I also wanted to reach out here as well and let you know that we are truly sorry we left you feeling this way. Our entire mission at Dan Cummins is to eradicate the negative stigmas previous associated with our industry, and it's clear we did not do our part in ensuring you felt that. This team cannot improve if we do not know when we fall short, so your constructive comments will be very helpful for future coaching and training purposes. We are truly sorry that we lef
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Jun 12, 2018
Response from current dealership:
Thank you so much for the stellar review! We appreciate your feedback, and look forward to serving you again in the future. - Megan Saxey, BDC Director
Jun 12, 2018
Response from current dealership:
Thank you so much for taking the time to share your experience with us! If there is any additional information we can provide to assist in your vehicle search, please do not hesitate to reach out! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Dan Cummins has multiple vehicles labeled incorrectly on Car Gurus. They have Camry LE (base model) listed as XLE (second highest trim level). Decieveing practice. When I contacted them about the issue I was told that they were not responsible for it because it was a 3rd party site which is also not true.
Jun 7, 2018
Response from current dealership:
Good afternoon Maxwell. Thank you so much for bringing this matter to our attention. I do see where a Camry we have directly listed on our website as an LE as well as described as an LE is unfortunately showing XLE on the CarGurus listing. We always want to ensure all information is fully accurate and we do greatly appreciate your concern and attention to detail. Our Internet Team will look in to this matter immediately and communicate with CarGurus so we can determine what is causing this to occur. I'd love to know who you spoke with at the dealership, as it is sounds like there may have been
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Great sales person Terrance and wonderful dealership. I was from out of state and saw a vehicle I wanted to buy. Terrance and dan Cummins made the transaction smooth and fast. No problems great service. Thanks again to the establishment.
Jun 12, 2018
Response from current dealership:
Thank you so much for taking the time to share this experience with us! We're so happy to hear that Terence Butler took such great care of you. We love having you as part of our Dan Cummins family! - Megan Saxey, BDC Director
Jun 3, 2018
Very prompt and courteous response.
Jun 4, 2018
Response from current dealership:
Thank you so much for taking the time to leave us an awesome review, Helen! You can always count on the team at Dan Cummins to go above and beyond to ensure your complete satisfaction. :) - Megan Saxey, BDC Director
Jun 1, 2018
Excellent service.
Jun 4, 2018
Response from current dealership:
Thank you so much for choosing us, David! We truly appreciate your business. - Megan Saxey, BDC Director
May 28, 2018
Great salesman. New his job but confident to get the sale complete. Great atmosphere at dealership, many other customers waiting out the process of buying a new or used . Very. happy
May 31, 2018
Response from current dealership:
Michael, thank you so much for taking the time to leave us this awesome review! We appreciate your time and patience in working with us. Enjoy your new ride! - Megan Saxey, BDC Director
May 22, 2018
Having worked in the car business a number of years ago, we are very picky about how we are treated at any dealership. Because of the volume at Dan Cummins, we were a little skeptical going in, but left not only with a new/used vehicle, but having had a great experience and a great opinion of this dealership. They were honest, extremely fair, efficient, transparent and very friendly.
May 31, 2018
Response from current dealership:
Kris, thank you so much for sharing your experience with us! We are so happy to hear that the Dan Cummins team exceeded your expectations. Truly appreciate your business and look forward to serving you again in the future. :) - Megan Saxey, BDC Director 859-340-1755
May 18, 2018
I ended up not buying the vehicle I can in to look at, but I CAN say that
everyone at Dan Cummins was fantastically helpful and responsive :) I was
able to test drive with no fuss and Jimmy was fast in responding to texts and
messages every time, when I had questions later.
May 21, 2018
Response from current dealership:
Thank you so much for taking the time to work with us! We're so sorry that we weren't able to find the perfect vehicle for you on your first visit. If you are still searching, we'd love to help put everything together for you! You can reach me by phone or email any time, and the team will always be here to provide 5 star service. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
May 18, 2018
I went to the dealership and talked to Carlos about the vehicle that I had seen on car gurus. He pulled up the vehicle on his phone and went and got it. Financing approval was less than 15 minutes. I love the fact that he didn't try to sell me anything but the car I went in to purchase ...if looking to purchase ask for Carlos Rivera at Dan Cummins
May 18, 2018
Response from current dealership:
Thank you so much for the kind words about Carlos, Pam! The team at Dan Cummins will always be here to provide the best car buying experience around. Enjoy your new ride! - Megan Saxey, BDC Director
May 18, 2018
Response from current dealership:
Thank you so much for the fantastic review! We're so glad to hear that you loved your experience! - Megan Saxey, BDC Director
Responded pretty quick. But they just didn’t have much info of the car that I was interested in.
May 16, 2018
Response from current dealership:
Phong, thank you so much for the feedback! I'd love to hear more about your experience and what information we can provide to help make your vehicle search smooth and hassle free. We would absolutely love to help and want to improve in any way possible! You can reach me by phone or email any time. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
May 13, 2018
I was contacted soon after my inquiry
May 15, 2018
Response from current dealership:
Thank you so much for the awesome feedback, John! If you need any additional assistance in your vehicle search, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
May 5, 2018
Very nice ppl to deal with.
May 7, 2018
Response from current dealership:
Thank you for the awesome review! You can always expect easy and hassle free service from your friends at Dan Cummins Chevrolet. Please let us know if you need any additional assistance! - Megan Saxey, BDC Director
May 2, 2018
Response from current dealership:
Thank you for taking the time to share these kind comments with us, Bob! Kelly does a stellar job taking care of our guests. We appreciate your business so much! - Megan Saxey, BDC Director
May 2, 2018
Response from current dealership:
Thank you for trusting us with your business, Dawn! We appreciate the opportunity you gave us. :) - Megan Saxey, BDC Director
Apr 23, 2018
Response from current dealership:
Thank you so much for the perfect review, David! We appreciate the great feedback! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Apr 20, 2018
I inquired about a used Hyundai Elantra. The sales team was very helpful with the information they gave me. Because I lived out of town they even had a sales member drive the car for me to see if there were any issues. He promptly returned my call gave me the information I needed. Unfortunately I ended up buying a car closer to my home. Thank you Dan Cummins team.
Apr 23, 2018
Response from current dealership:
Thank you so much for the opportunity, Keith! Congratulations on your purchase and we look forward to doing business with you in the future. :) - Megan Saxey, BDC Director 859-340-1755
Apr 19, 2018
Response from current dealership:
Thank you so much for the great review, DHicks88! We always want to ensure you have the best car buying experience out there. Please let us know if you need any additional assistance. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Apr 11, 2018
Response from current dealership:
Thank you so much for sharing your experience with us! We're so happy to hear that Rick Emedi took great care of you on your visit. You can always expect the highest level of service from the Dan Cummins team. :) - Megan Saxey, BDC Director
Apr 8, 2018
Quick reply
Apr 9, 2018
Response from current dealership:
Thank you so much for the amazing review, Michelle! If you need any assistance in your vehicle search, please do not hesitate to reach out to me directly. :) - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Apr 6, 2018
The reduced the pricwe and didn't tell me and sold the car to someone else while I was making an offer based on the old price (one the same day). I was scheduled to see it two days later. I don't feel like they treated me well.
Apr 9, 2018
Response from current dealership:
Good morning John. Thank you so much for taking the time to share your experience. I'm so sorry the team left you feeling this way! It sounds like we definitely had a breakdown in communication here, and that is never our intention. We are a high volume store and the vehicles can go ridiculously quickly at times, so we do offer the option to place a deposit on your vehicle of interest to take if off the market. This does require an agreement on terms prior to the deposit. If my staff failed to mention this or explain the process and options available to you in detail, I greatly apologize. It'
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Apr 4, 2018
Great experience and helpful with the process
Apr 5, 2018
Response from current dealership:
Thanks for the shout out, Rafael! We're so glad you were able to experience awesome service from the team at Dan Cummins Chevrolet. Let us know if you need any additional assistance! - Megan Saxey, BDC Director
Apr 4, 2018
Responded promptly and we're very friendly
Apr 5, 2018
Response from current dealership:
Thanks for the awesome feedback, Christopher! The Internet Sales team at Dan Cummins is here to make sure your experience is speedy and spectacular! If you need any assistance in your vehicle search, please don't hesitate to reach out to me directly! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Apr 4, 2018
Response from current dealership:
Thank you for the truly wonderful review, Jamel! We appreciate you taking the time out to leave us this great feedback. Looking forward to serving you again in the future! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Apr 2, 2018
very helpful.
Apr 4, 2018
Response from current dealership:
Thank you so much for the awesome review, Paul! If you need anything at all, please don't hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
After driving an over an 1hr to get there they told me the 2012 Jeep Wrangler unlimited had sold the night before. Then after further investigation on my part I came to find the other party involved only put a 1000 down to hold the vehicle. That deal fell through, but they turned around and made some "repairs" to the JEEP and drove the price from $23987 to the new price of $27987. They werent interested in talking after they figured out i wanted it for the original price of $23987.
Mar 30, 2018
Response from current dealership:
Good evening Moosehead117, and thank you for taking the time to leave this feedback. What a truly unfortunate series of events for all of us. When we take a deposit on a vehicle, it is considered sold and taken completely off the market. In an extremely rare case this deposit did fall through due to some very concerning issues that popped up unexpectedly. We were just as disappointed when the Jeep effectively went haywire, and we made the decision to make the repairs you spoke of (which should be finished next week). It is always our duty to ensure we can stand behind our product, and these ne
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Not happy at all due to the following: A $600 doc fee (folks, DO NOT pay doc fees, look for a dealer that doesn't charge them!). The salesman sent me a text the day after I spoke to him about the car and said, "Today ONLY, if you can make it in, I can get you $500 off the car!". In my world of car buying, I have no respect for "today only" offers.
Mar 30, 2018
Response from current dealership:
Good morning and thank you for the feedback. I'm so sorry that we've left you so dissatisfied with the service you received. With over 280 employees doing everything from purchasing, advertising, servicing, reconditioning, detailing and titling our vehicles there is a lot involved with running this operation. We have our standard processing fee on every transaction to help take care of every valued member of this establishment as well as the facilities themselves. I myself have paid it 3 times so far because I see firsthand the good this company does for the community and for our guests. I'm c
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Really liked my salesman but couldn't work out a trade. They kept trying to sell me a payment instead of a truck. Wouldn't give me hardly anything trade in for my truck. Went to My Sterling and traded later the same day.
Mar 30, 2018
Response from current dealership:
Good morning Mike, and thank you for taking the time to leave us this feedback. Whether we can reach an agreement or not, we never want to leave you with this negative impression of our business. I am glad to hear you liked your salesman but it sounds like we could have certainly had better communication about the details of your deal and the reasoning behind the trade-in value. We do try to help our customers in every area possible, including the financing, but I do apologize that we made you feel as though that was all that was important to us. I'd love to look further into this situation an
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Mar 27, 2018
Response from current dealership:
Thank you for the awesome review! The team at Dan Cummins always strives for easy and hassle free service. If you need anything at all, please don't hesitate to reach out to me directly. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Mar 18, 2018
The delearship staff was very informative. We have never looked for a car on the internet, but planning a trip to take a look in person.
Mar 20, 2018
Response from current dealership:
Thank you so much for the great review, Jerry! We really appreciate you taking the time to leave us this feedback. The team is ready to schedule you in for your VIP appointment whenever you are! You can reach out to me directly with any questions along the way. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Mar 16, 2018
Their customer service is not very good. I spoke with Brian on 3/15 and gave him an offer that was about 800 cheaper (out the door) than what they were asking and he never got back with me. So today on the chat/text option for their website, I corresponded with Amber who wrote back no to my same offer (22,000 out the door). Then I asked how far apart we were, thinking I would then offer something in the middle but she just stopped texting/chatting with me. Didn't respond at all. In fairness to them, I was calling about something that already had a good price on carguru and so I guess there's no more room on price. They're dealer fees are 599 so add that to the listed price. There's no reason to call Dan Cummins unless you are comfortable in paying the price listed on carguru plus fees and taxes (with no further negotiating). Still, a polite no and this is the best we can do would have been nice.
Mar 19, 2018
Response from current dealership:
Todd, thank you so much for taking the time to leave us this feedback. It's so concerning to hear that the communication thus far has not at all met expectations. Whether we come to an agreement or not, we always want to leave you knowing how much we appreciate the opportunity to earn your business. I greatly apologize for your experience thus far and I do want to turn this around for you. There is so much value that we offer with our products and the purchase in general that we clearly did not explain to you. I'd really love the opportunity to speak with you on the phone and further discuss y
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Mar 13, 2018
Very friendly and helpful but decided to stay closer to home
Mar 16, 2018
Response from current dealership:
Thank you for the opportunity you gave us to earn your business, Cindy! We look forward to earning your business in the future. - Megan Saxey, BDC Director
Very friendly, personable replies to my emails. Not pushy and answered all questions. Wish the car had fewer miles for the price. When checking comparable listings, the price is just too high.
Mar 16, 2018
Response from current dealership:
Thank you so much for the feedback! We're so glad you have enjoyed the follow up thus far. We do have an inventory of over 1600 vehicles with an option to meet any need. I'd love to be of further assistance in your vehicle search - please reach out to me by phone, text or email at your earliest convenience! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Mar 7, 2018
good experience bought the car
Mar 12, 2018
Response from current dealership:
Thank you for taking the time to work with us, Keith! We appreciate your business, and look forward to serving you again in the future.
Mar 1, 2018
I have been dealing with Chris Hunt and he has been very professional and helpful.
Mar 5, 2018
Response from current dealership:
Thank you for the fantastic feedback, Paul! I will be sure to pass your compliments along to Chris Hunt in our Internet Sales Office. If there is anything I can do to assist in your vehicle search, please do not hesitate to reach out to me directly any time! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Feb 23, 2018
Truck was already sold at time of inquiry. I was asked about what features
interested me in the 2012 Nissan Frontier that presumably are available in
other vehicles. My interests remain vehicle specific.
Feb 27, 2018
Response from current dealership:
Thank you for the great review, Carol! These vehicles sure can go quickly at times. If you'd like to visit and have us purchase a vehicle to your exact specifications that is always an option we have available! We would love to earn your business and help find the best vehicle option to help meet all your needs. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
I got a good deal on a truck, but had to fight with the finance guy to get a decent rate. They wanted me to agree to pay an interest rate that was way higher than I qualified for. At one point they wanted me to agree to 18%. Finally got it at 4.5 but then they started pushing the warranties hard. Wouldn’t take no for an answer. I’m not about to pay $100 a month for a powertrain warranty. Took me seven hours after I had agreed to purchase the vehicle. I advise not going on a Saturday and getting preapproved from a bank before going.
Feb 27, 2018
Response from current dealership:
Hi Big Jon, thank you for sharing your concerns. We'd really like to look further into this situation and use it as an opportunity for improvement. We greatly appreciate you taking the time to work with us and it is truly concerning that we left you with this impression. Can you please contact me at your earliest convenience? I'm here to help with anything you may need. - Megan Saxey, BDC Director
Wanted a bottom $ cash price, would never answer that question, all I could get was when are you gonna drive ask hour and a half for a test drive, im not until i know if I'm willing to pay the price
Feb 27, 2018
Response from current dealership:
Hi Robert, we're very sorry for any confusion that occurred in your interaction with our staff. We provide market based pricing right off the bat so you're faced with the best price and value up front. We figure our customers like to shop online with a true price in mind, rather than go through the uncertainty of haggling back and forth. Our team obviously did not communicate this clearly, and for that I am truly sorry. I'd really love to look more into this situation and use it as a coaching opportunity. Can you please contact me at your earliest convenience? If you do need anything in your s
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Feb 20, 2018
Response from current dealership:
Thank you very much for your kind words! We will always be here to help you with any automotive needs - Megan Saxey, BDC Director 859-340-1755 x 322
Feb 20, 2018
Response from current dealership:
Thank you for the great review, Mike! It's fantastic to hear that your experience has been a breeze thus far. Please let us if you need anything at all. - Megan Saxey, BDC Director 859-340-1755 x 322
Very fast response, notified me as soon as the used truck I was interested in sold, and have been working with me on looking at new trucks. Great customer service so far.
Feb 20, 2018
Response from current dealership:
Thank you for the awesome review, Jaybird! We will always be here to help you find the absolute best vehicle to meet your needs. If you need anything along the way, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Feb 10, 2018
Dealer was responsive to my inquiry and persistent with their follow-up.
Feb 13, 2018
Response from current dealership:
Thank you for the awesome review, Ron! We will always be here for you through every step of your experience purchasing and owning your vehicle. If you need anything at all, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Feb 7, 2018
Great dealership! I was called back quickly after inquiring about vehicle and
told about other similar cars I may be interested in.
Feb 13, 2018
Response from current dealership:
Thank you for the awesome review, Harry! The Dan Cummins team will always be here for you through every step of your vehicle purchase and ownership. Please do not hesitate to reach out if you need anything at all. - Megan Saxey, BDC Director
Feb 6, 2018
Awesome experience recommend
Feb 9, 2018
Response from current dealership:
Thank you so much for trusting us with your business! It's truly heartwarming to know you loved your experience. Please let us know if you need anything! - Megan Saxey, BDC Director
Feb 3, 2018
Contacted the next day
Feb 9, 2018
Response from current dealership:
Thank you for leaving us a 4 star rating, James! We appreciate the feedback. If there is anything I can help with in your vehicle search, please do not hesitate to contact me directly. - Megan Saxey, BDC Director
Respond immediately and answered all the questions I had but decided it was too far to drive over 10 hours one way.
Feb 5, 2018
Response from current dealership:
Thank you for the wonderful review! We appreciate the opportunity you gave us to earn your business, and certainly hope to have you in to the dealership in the future. If you need anything at all please do not hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Feb 1, 2018
Response from current dealership:
Thank you for sharing your feedback with us! Very sorry to hear that the vehicle you came to see was not in show-ready condition. I will be happy to personally ensure you receive the VIP experience on your next visit. We can schedule an appointment and ensure your vehicle of interest is fully detailed and up front ready to show when you arrive. We always strive for the highest level of customer service in each and every experience. If there is anything I can do to assist in your vehicle search moving forward, please do not hesitate to contact me directly. We have over 1500 vehicles in inventor
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Due to time and distance away from dealership, almost entire process was handled via email and phone. Drove two hours to complete the deal on Sat and brought the car home. Great customer service from start to finish. Dan Cummins Chevy has a great thing going and Zach, Megan, Jacob and Kurt are first class representatives!
Jan 30, 2018
Response from current dealership:
Thank you so much for giving us the opportunity to earn your business from 2 hours away! Your time is so valuable, and it is an honor to know you chose to spend it with us. Enjoy your new ride!
Jan 29, 2018
Response from current dealership:
Thank you so much for the great review! If you need anything at all, please do not hesitate to contact me. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Jan 29, 2018
Response from current dealership:
Thank you so much for making the drive to Paris for your Dan Cummins Deal! We appreciate your business and look forward to working with you again in the future. :)
I really liked working with them! I did not get the jeep but not to any fault on there end. they were amazing to work with! I hope to get a car from the in the future!
Jan 29, 2018
Response from current dealership:
Thank you so much for the opportunity to earn your business. Although we did not close on a deal this time we look forward to welcoming you into our Dan Cummins family in the future. If there is anything we can do for you on the sales or service side, please do not hesitate to reach out! - Megan Saxey, BDC Director
Jan 18, 2018
Great customer service
Jan 22, 2018
Response from current dealership:
Thank you so much for choosing us, Markell!
Jan 17, 2018
I submitted a purchase contract from Metro Employees Credit Union. I delivered the letter to the salesman, said the letter of purchase was no good for some reason. The email from Metro Employees Credit Union went to his spam mail, said there was nothing he could do because someone else was looking at the car. Has me sat at the dealership while someone else finance there deal. I think you had to finance the car though them. Don't feel like I was treated fair, but I did go to Paris for a Dan Cummings deal.
Jan 19, 2018
Response from current dealership:
Good morning Michael. Thank you again for the feedback. It is truly unfortunate that we were not able to get a deposit locked in on your vehicle of interest on your original visit. These cars can move very quickly which is why we truly do stress placing a deposit on your vehicle of interest when you know you want it. This series of events is certainly disappointing for all parties involved. We have attempted to speak to you by phone and email, and it doesn't seem like we are able to reach you. Our team would like to earn your trust back and help you find the perfect vehicle to meet your needs.
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We purchased this vehicle and it was everything they said it was. Wrll worth the drive 2 1/2 hours. Thanks so much
Jan 18, 2018
Response from current dealership:
Thank you so much for making the drive to Paris, Angie! We truly appreciate you making that drive past your local dealership to Dan Cummins. Looking forward to serving you again in the future!
Jan 16, 2018
Response from current dealership:
No problem at all, Bill. We definitely look forward to working with you on your time and at your convenience. Please let me know if there is anything I can do to help in the process. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Jan 16, 2018
Response from current dealership:
Thank you for the perfect review! It's great to hear Zach was so helpful in your vehicle search. We appreciate the opportunity!
Jan 10, 2018
Excellent
Jan 15, 2018
Response from current dealership:
Thank you so much for the great review, Jill! It is an honor to provide you with superior service.
Jan 10, 2018
Response from current dealership:
Thank you so much for the fantastic review, Jeremy! We always strive for truly superior service.
Jan 6, 2018
I didn't buy the vehicle I inquired about, however, the salesperson kept in touch and tried hard to help me find the right SUV. I would like to do business with this dealership in the future.
Jan 10, 2018
Response from current dealership:
Thank you for giving us the opportunity, Joyce! We look forward to working with you and earning your business in the future. :)
Jan 10, 2018
Response from current dealership:
Thank you so much for your wonderful compliments. Your business means the world to us!
Ask a question never got answer!
All I got was some irritating emails ask if I could be helped. They could not help me on my first question why would I ask them a second question.
Jan 2, 2018
Response from current dealership:
Good morning, thank you so much for the feedback. I'm very sorry to hear that your question was not answered, and I'd really like to dig into this situation with you to see where we failed you. Our team is here to make sure you have all the information you need to make an informed decision. If the response you received did not achieve this, we certainly have room to grow. We are here to help -- certainly not to irritate, and we will work to improve moving forward. Can you please contact me with some additional information so we can work toward a resolution together? Looking forward to providin
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Dec 29, 2017
They were very accomodating
Dec 30, 2017
Response from current dealership:
Thank you so much for the review, Phil! Our team will always work hard to ensure your complete satisfaction. If you need anything along the way, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
I had a god experience here and would recommend them highly. The price of the vehicle will be a good deal and is what they sell it for. Don’t expect to haggle as the deal will be great already.
Dec 26, 2017
Response from current dealership:
Thank you so much for taking the time to work with us! It is truly an honor to provide you with the best price and value combination our there. Looking forward to serving you again in the future! - Megan Saxey, BDC Director 859-340-1755 x 322, megansaxey@dancummins.com
Dealer took several days to get back to me on price. Dealer did not seem
interested in selling the vehicle. By the time they responded, I had already
purchased another (better) vehicle.
Dec 26, 2017
Response from current dealership:
Good morning, Grand Poobah. This is extremely disheartening and concerning that you waited any amount of time to get an answer on your request. I would like to look into this and use it as a coaching opportunity so we can better serve our customers moving forward. We regretfully lost this opportunity, but we truly want to improve and ensure we are always providing a top notch experience. Next time around I assure you we will show you the car buying process that you deserve. Please contact me at your convenience so I can look further into this matter. Your voice is heard and this situation is t
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Everytning was super, everyone extremely nice. My only complaint was I did the trade in value on line and seen what offer was and i know they needed to see the car to get exact offer but i feel they could have given me a ballpark figure and not make me drive 1 hr and 40 minutes to tell me the exact offer that was on paper. We were way off and not close on making a deal. Feel this could have saved me 5 hrs. Also they forgot to give my license back and im still waiting on them. Everyone was extremely nice though. I would buy a car from them if deal worked out.
Dec 21, 2017
Response from current dealership:
Thank you so much for the feedback. We appreciate your time and the opportunity to work with you. Whether we come to an agreement or not, we never want you to feel as though any time was wasted. If there is anything I can do for you moving forward please do not hesitate to reach out to me. Your comments will be shared with the team, and this opportunity to improve is greatly appreciated! - Megan Saxey, BDC Director
Dec 15, 2017
response was quick and easy.
Dec 15, 2017
Response from current dealership:
Thank you very much for leaving us this feedback, Jr! Easy and hassle free service is always our goal. :) - Megan Saxey, BDC Director
Dec 9, 2017
At first everything sounded great in the description. We loved the way the vehicle looked, the low miles and the warranty and the inspection it went thru. Well we went to look at it and it was in great condition but they told us the warranty was a miss print and couldn't give it to us and they tried to sell us a warranty (wow really guys) seemed like we were there forever. Drove it home and noticed a noise on the front. Come to find out it needs and ball joint or new sway bar. Not to impressed with the service.
Dec 11, 2017
Response from current dealership:
Kevin, thank you so much for taking the time to leave us this feedback. Our team strives every day to provide you with a stress free experience, and it sounds like there was certainly room for improvement in this instance. I am not clear on all the details of your visit, but we would love to hear more and see how we can improve your experience from here. We do stand behind our customers and our vehicles, and will do all we can to assist in providing you the perfect vehicle to meet your needs. Your business means the world to us! Please do not hesitate to contact me by phone, text or email. We
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Dec 3, 2017
Very good experience. My salesman, Jordan checked to make sure some repairs had been made, and followed through with other repairs. I had seen the car previously and driven it. The deal was almost made over the phone. When I showed up the next morning the deal was completed and I was out in 90 minutes. Nice car at a fair price
Dec 4, 2017
Response from current dealership:
Thank you for taking the time to work with us on putting together your perfect Dan Cummins Deal, David! It's wonderful to hear that Jordan was able to provide quick and hassle free service. Enjoy your awesome new ride!
Dec 1, 2017
Excellent all around around!
Dec 4, 2017
Response from current dealership:
Thank you so much for the fantastic review, Randy! We greatly appreciate your business!
Dealer sent me a generic response with video through email message saying
it was still available. Then I get a text message from them saying the car is
only for wholesale and not available to the public.
Nov 30, 2017
Response from current dealership:
Sir or Madam, I greatly apologize that we let you down with this experience thus far. I am unclear on all the details of what occurred here, but I do appreciate you bringing this to my attention. We run our vehicles through a multi-point inspection and at times it does turn out that our dealership comes across a trade-in vehicle that needs to be sent to wholesale. We want to make sure we are providing our guests with quality and safe products. All parties should have been more aware of what step in the process this vehicle was in before the email response was sent. For that, I do greatly apolo
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Nov 28, 2017
Received a response back fairly quickly. Made a counter offer against listed price, and salesman's responses afterward had a defensive tone. Another thing they don't mention is registration,tax,title fees are in addition to listed price. as is a $600 additional fee BESIDES the $600 dealer fee. shoved overall vehicle price to a bit over 11K.. no thank you. If they'd been a bit more willing to negotiate may have considered it
Nov 30, 2017
Response from current dealership:
Chris, thank you so much for taking the time to leave this feedback. This is a clear coaching opportunity for our team and I greatly appreciate you taking the time to share. I'm so sorry to hear that this miscommunication occurred and I also most definitely apologize that the initial email response came across as having a defensive tone. We are here to help, not to argue or haggle. Car buying is stressful enough without adding those things into the mix! I do want to make it clear that there is only one dealership fee, not two. It is also noted on each of our advertisements that tax, title, lic
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Nov 27, 2017
great sales staff
Nov 29, 2017
Response from current dealership:
Thank you for the perfect review and rating, Fred! We think our customers are pretty great, too! :)
Nov 27, 2017
got a call from 2 people and was going to go look at car. read some reviews it looked like they would not come down in price. Called dealer and talked to one person that contacted me and they said price was firm the car was suppose to have option only six of these cars got, but could not tell me what it was. I told them I would not drive 4 hours to look at a car that was overpriced. I would be paying cash with no trade still looking for car that has what I want not overprices
Nov 29, 2017
Response from current dealership:
Tom, thank you so much for bringing this to my attention. I'd love to talk more with you about our pricing strategy and how we have catered to our customer's needs by taking the dreaded "haggling" out of the buying process. In this information age, we know you can and will shop us against all other dealerships in the country and we do not take this lightly. Our staff works diligently to ensure we are providing not only the best price/value combination, but the best customer service and dealership experience as well. I'm very sorry we left you with this impression -- we would LOVE to
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Nov 26, 2017
Vehicle was sold but dealer was a pro.
Nov 27, 2017
Response from current dealership:
Thank you for taking the time to leave us a great review and rating, Joseph. Our inventory does move quickly, but we consistently keep 1400+ options here and available for you. We would love to end your search and help you find the best vehicle to meet all your needs. You can reach me directly at 859-340-1755 ext. 322 or megansaxey@dancummins.com. All the best! - Megan Saxey, BDC Director
Nov 25, 2017
Had a great experience,
My sales person Mike Brown was wonderful and Tim in finance. Can't wait to do business with them again..
Nov 27, 2017
Response from current dealership:
We are so thrilled to hear you loved your experience, Jane! Looking forward to serving you for many years to come.
Nov 23, 2017
Great job . Internet sales shot me a text followed up with sales person . Great job !
Nov 27, 2017
Response from current dealership:
Thanks for the great review, Rickie! We appreciate the opportunity to earn your business. If there are any questions I can help answer for you in this process, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-987-4345 ext. 322
Received a reply to a question, but I didn't go to the dealeeship. I chose a different car elsewhere with lower miles, so I cannot honestly recommed the dealer one way or another.
Nov 16, 2017
Response from current dealership:
Thank you for the fantastic review, Whitelow! It's wonderful to hear we were able to answer your questions, but I am very sorry we were unable to earn your business this time around. We look forward to working with you again in the future! Please feel free to reach out to me directly whenever you have any automotive needs. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Nov 15, 2017
Upbeat dealership. Very busy with a lot of customers, but I still got customized service. I ended up buying a 2015 Impala instead of the 2014. Only had it for 300 miles, but so far, it's good.
Nov 16, 2017
Response from current dealership:
Thank you for leaving us a great review and rating, Alice. We are thrilled to hear you are loving the Impala. Please let us know if you need anything at all! - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Nov 13, 2017
Response from current dealership:
Thank you for stopping in to tell us about your great experience with Lauren Dawson in our Internet Sales department! If you have any questions during your search, please feel free to reach out to me directly. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Nov 13, 2017
Response from current dealership:
Josh, we appreciate the opportunity you gave us to earn your business, and look forward to working with you again in the future. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Nov 11, 2017
Thanks to the friendly staff for promptly answering me back in a quick and friendly manner.
Nov 13, 2017
Response from current dealership:
Thank you for your kind words, Lisa! We are here to help with anything you may need. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Best service I've had in my life! I would recommend them to anyone. They have add a new loyal customer in me to there family!
Nov 10, 2017
Response from current dealership:
Thank you so much for stopping by to leave us a stellar review and rating! Our team works diligently every day to ensure each guest receives the all star treatment. We look forward to serving you for many years to come. :) - Megan Saxey, BDC Director
Nov 8, 2017
They were great!!
Nov 9, 2017
Response from current dealership:
Thank you so much for the perfect review and rating, Craig! It is so fantastic to hear the team took wonderful care of you. Please let us know if you need anything at all.
Nov 2, 2017
Very informative and timely
Nov 3, 2017
Response from current dealership:
Thank you so much for stopping in to leave us a wonderful review, Tom!
Overall great to work with Megan an Randy where the best had a minor issue but it was resolved in a professional manner I would recommend this dealership to anyone an will use them again in the future
Nov 3, 2017
Response from current dealership:
Thank you so much for the stellar review! It was a pleasure speaking with you , and we so greatly appreciate your time and patience in working with us. Enjoy your new ride. :) - Megan Saxey, BDC Director
Very busy. Lots of cars spread out over a large area. The used cars were not well organized. Spread out so far and we had to walk and hunt for what we wanted to look at. The older gentleman that helped use was nice.
Oct 30, 2017
Response from current dealership:
Thank you so much for leaving us this feedback about your visit! Our team is always working diligently to improve our processes to best serve you. If there is another time you are available to visit, I am happy to get you set up with a VIP appointment and have any vehicles of interest up front and waiting on you. We appreciate the opportunity to earn your business and look forward to working with you again in the future. You can reach me any time by phone or email. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
The sales lady I had was great. The negative was we rode around for 30 minutes looking for a Tahoe that was missing or couldnt be found.
Oct 30, 2017
Response from current dealership:
Steve, thank you so much for your feedback. It is wonderful to hear the associate you worked with was great. However, we would definitely like to apologize for any time spent searching for a vehicle that could not be found. Next time around, I can ensure you are set up with a VIP appointment and shown the superior service we strive for. Your time is very valuable to us. Please contact me by phone or email and I will be glad to assist moving forward. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Oct 26, 2017
The communication was great even though my wife and I didn't buy the
vehicle we were interested in. I'll keep an eye on their inventory.
Oct 26, 2017
Response from current dealership:
Thank you for taking the time to work with us, Branden. We are fully committed to helping you find the perfect vehicle to meet your needs and lifestyle. New options will be arriving daily and we can keep you up to date every step along the way. Please do not hesitate to reach out to me at 859-987-4345 ext. 322 or megansaxey@dancummins.com at any point along the way.
Oct 22, 2017
Quick reply. Answered all questions.
Oct 23, 2017
Response from current dealership:
Thank you for giving us the opportunity to earn your business, Lee! You can always expect a top notch experience when you contact us here at Dan Cummins Chevrolet. If there is anything I can assist with, please do not hesitate to reach out. We are here to serve you. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
The sales representative we had was great.the car we wanted was sold but we want to buy one there just because of the sales rep.
Oct 13, 2017
Response from current dealership:
Thank you so much for your kind feedback and wonderful comments! Our sales team is certainly top notch, and always puts customer service above all else. If there is anything I can do to assist along the way, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Oct 13, 2017
Response from current dealership:
Thank you for the 5 star rating! We look forward to earning your business. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Oct 10, 2017
Response from current dealership:
Thank you for the fantastic review. You can always expect quick and friendly service whenever you contact Dan Cummins Chevrolet. If there is anything I can do to assist in the purchase of your next vehicle, please do not hesitate to reach out to me. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Oct 6, 2017
Tried telling me the vehicle sold, then told me they had similar ones and that was not the case at all. They wanted me to buy a by instead of v8 because of the cost. I told them no I would like a v8, so they sent me the profile for the same truck I inquired about the first time. There should be ashamed to call themselves dealerships
Oct 6, 2017
Response from current dealership:
Jacob, thank you so much for taking the time to leave us this feedback about your experience thus far. I'm so sorry to hear we let you down and allowed any miscommunication. We clearly failed to meet your needs in this case and we definitely want to make this right. I assure you we are a reputable dealership that helps hundreds of guests each month find the perfect vehicle to meet their needs. We would never want you to feel as though you are being pushed towards an option that would not work for you. Please reach out to me ASAP with any further details and I will be glad to personally assist
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Oct 6, 2017
Response from current dealership:
Thank you for taking the time to leave us this rating! We always strive for easy and hassle free service. If there is anything you need in your vehicle search, please do not hesitate to reach out. - Megan Saxey, BDC Director 859-987-4345 ext. 322
Oct 1, 2017
They were amazing, considerate and helpful! I would definitely purchase another vehicle from them.
Oct 2, 2017
Response from current dealership:
Thank you for the wonderful review, Victoria. Our team is here to serve you through every step of your vehicle purchase and ownership. Providing the best experience out there is always our goal!
Very nice place of business. They returned my e-mails, spoke with me over the phone very positively and informative. The vehicle I’m wanting is so hard to find (USED), but these people tried to help several times, during several days, and It really made me wanna do business with them. The best auto sales place I’ve spoken with over the phone. I’ll definitely keep them in mind in the future for anyone I know that is searching for a nice ride or information pertaining to auto sales.
Oct 2, 2017
Response from current dealership:
Thank you for stopping by to let us know you have loved your experience thus far! We will always do everything in our power to ensure you are completely satisfied and know that we truly care. Looking forward to earning your business and making you a part of the Dan Cummins family! Please let me know if you need anything at all. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Sep 26, 2017
Very helpful and knowledgeable
Sep 26, 2017
Response from current dealership:
Thank you so much for the wonderful review and rating, Jim! It is truly an honor to serve you.
The dealership was very quick to respond to my inquiry. They contacted me
by email and phone.
Sep 26, 2017
Response from current dealership:
Thank you for the opportunity to earn your business, Jeff! Fast and friendly service is always our goal. Please let me know how I can help moving forward. We look forward to assisting you with all your automotive needs. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Sep 21, 2017
Response from current dealership:
Thank you so much for the wonderful review. We will always do everything in our power to ensure you are completely satisfied.
Sep 16, 2017
Very courteous, responded to my questions very promptly and
professional with good detail.
Sep 18, 2017
Response from current dealership:
Thank you for leaving us this wonderful review, Ken! We always strive to provide an experience that exceeds all your expectations. You can reach me by phone, text or email for assistance in all your automotive needs. We would love to earn your business, and show you why guests drive from all over to Paris, Kentucky! - Megan Saxey, BDC Director 859-987-4345 ext. 322
Sep 15, 2017
Quick response. Very professional.
Sep 15, 2017
Response from current dealership:
Thank you for stopping by to leave us a great review and rating, Cindy! We greatly appreciate the opportunity to earn your business. Please do not hesitate to contact me with any questions along the way. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Sep 12, 2017
Response from current dealership:
Thank you for the amazing review and 5 star rating! Our team always strives to provide an experience that stands well above the rest. We appreciate your business so much and look forward to exceeding expectations again in the future. - Megan Saxey, BDC Director
Sep 11, 2017
Response from current dealership:
Thank you so much for the opportunity to earn your business! If there is anything I can do to assist in finding you the perfect vehicle to meet your needs, please do not hesitate to let me know. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Sep 7, 2017
I received both a written response and telephone call . My questions were promptly answered.
Sep 8, 2017
Response from current dealership:
Don, thank you so much for the great review and rating! Our team of Internet Sales Specialists works hard to ensure you receive all the answers you need in a quick and efficient fashion. We strive to provide the absolute best experience from your first initial contact, through your purchase, to your service after the sale! If there is anything I can do to help in the meantime, please do not hesitate to contact me directly. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Sep 3, 2017
Very good.
Sep 5, 2017
Response from current dealership:
Thank you for the awesome review and rating, William! It's wonderful to hear you have had a great experience thus far!
Sep 2, 2017
Contacted me quickly. Great to work with & amazing prices. Just be warned they do price haggle. Their prices are lowest around. Already bought one car from them will probably buy the next from them :)
Sep 4, 2017
Response from current dealership:
Thank you for the stellar review and rating, Veronica! It is truly an honor to provide you with the best price and value combination our there. We look forward to serving you again in the future. - Megan Saxey, BDC Director 859-987-4345
Aug 22, 2017
Response from current dealership:
Thank you for the great review and rating! We appreciate the feedback - speed and accuracy are always top priority for us. We would love the opportunity to earn your business and help find the vehicle of your dreams. If there is any additional information we can provide to assist in your buying decision, please do not hesitate to contact me directly. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Aug 19, 2017
Very good, they have called me three times & were very helpful.
Aug 21, 2017
Response from current dealership:
Thank you for leaving us this review and rating, Jon! It's wonderful to hear that the follow up has been great on your deal thus far. If there is anything I can do to help you find the vehicle of your dreams, please do not hesitate to contact me! - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Aug 16, 2017
My overall experience was excellent. I was assigned a salesperson before I arrived and the vehicle I was interested in was up front waiting for me. The vehicle was as described, in great condition, and our salesman, Adam Lynch, was excellent. He wasn't too pushy and treated us like people, not a sale. He was very helpful and I would highly recommend this establishment!
Aug 17, 2017
Response from current dealership:
Glenda, thank you so much for choosing Dan Cummins Chevrolet! Adam Lynch always takes great care of our guests, and I will be sure to pass along your compliments to him. Our goal is always to take any and all stress out of the car buying experience. Enjoy your new ride! - Megan Saxey, BDC Director
Aug 16, 2017
Fast response
Aug 16, 2017
Response from current dealership:
Thank you so much for the great review, Sam! We always strive for quick and easy service that takes all the stress out of car buying. If there is anything I can do to further assist in your search, please do not hesitate to contact me directly. - Megan Saxey, Business Development Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Very helpful, extremely nice salesman, he spent about 2 hours with us showing us trucks, even after I told him I wasn't sure about buying a dually but was interested in looking at them, thanks Dan Cummins and Jason Dotson
Aug 16, 2017
Response from current dealership:
Thank you for taking the time to work with us on putting together your perfect Dan Cummins Deal! We are always here to ensure you get all the information you need to make an informed buying decision. Enjoy your awesome new dually! - Megan Saxey, BDC Director
Very nice people. I didn't buy my vehicle yet, but they did everything I asked and were not overbearing or pushy at all. Will most likely buy my next truck from them.
Aug 4, 2017
Response from current dealership:
Thank you so much for the opportunity to earn your business, Mr. Carder! We look forward to assisting you in the purchase of your perfect vehicle. If there is anything I can do to help in the process, please do not hesitate to reach out to me directly. - Megan Saxey, Business Development Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Aug 2, 2017
Awesome
Aug 3, 2017
Response from current dealership:
Thank you so much for the fantastic review and rating, Amanda!! We are so happy to hear your experience was so great! - Megan Saxey, BDC Director
Jul 28, 2017
The salesman was very helpful. I already found the truck that I wanted to test drive on car gurus. I purchased the truck. Took about 3 hours while they cleaned and change oil. Filled the tank with gas. Noticed during test drive that ac had problems. They didn't want to repair only downside.
I give them 4 stars.
Jul 31, 2017
Response from current dealership:
Thank you so much for taking the time to tell us about your experience, Kevin! We appreciate you making the drive to Paris and taking the time to work with us on putting your deal together. We look forward to serving you again in the future and providing a perfect experience on your next visit. - Megan Saxey, BDC Director
Jul 24, 2017
Very helpful
Jul 24, 2017
Response from current dealership:
Thank you so much for the awesome review, Blake! It is always our goal to provide easy and hassle free service that takes all the stress out of car buying.
Jul 24, 2017
Response from current dealership:
Thank you so much for the awesome review and rating, Lt. Steve! Your complete satisfaction is always our #1 priority. We can't wait to assist you with all your automotive needs going forward! - Megan Saxey, BDC Director
Jul 24, 2017
Response from current dealership:
Thank you for giving us the chance to earn your business. Congratulations on your purchase, and we look forward to working with you in the future!
They contacted me within just a few minutes after I submitted my application. They were very polite and professional. They were willing to work with me to get my financing approved. Great service.
Jul 21, 2017
Response from current dealership:
Thank you so much for the opportunity! Easy and hassle free service is our mission and duty here at Dan Cummins Chevrolet. If there is anything we can do to assist you further with your automotive needs, feel free to contact me any time. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Jul 12, 2017
Quick response answered all questions
Jul 20, 2017
Response from current dealership:
Alan, thanks so much for letting us know about your excellent experience! Your complete satisfaction is always our top priority. If there is anything I can do to further assist in your vehicle search, please do not hesitate to contact me directly. - Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Jul 6, 2017
By far the best car dealership we have visited. Professional friendly staff.
Jul 13, 2017
Response from current dealership:
Thank you for choosing us, Darren and Brenda! It is an honor to be your preferred dealer.
Jul 1, 2017
They got back to me very fast . They are closed on Sundays, which is the only day I had to get there
Jul 10, 2017
Response from current dealership:
Thank you for the opportunity to earn your business, Dan. We would love to help find a time to meet and assist in your vehicle search. Please contact me by phone or email so we can make this process easy and hassle free.- Megan Saxey, BDC Director 859-987-4345 ext. 322, megansaxey@dancummins.com
Jun 22, 2017
very helpfull
Jun 26, 2017
Response from current dealership:
Thanks for stopping by to leave us a great review, Art! We couldn't be happier to hear that our sales team was very helpful during your visit. Thanks again for choosing Dan Cummins Chevrolet & enjoy your new ride!
They were very nice and polite. The car was wonderful. I was a little unhappy because I drove 20 miles to look at a car and I felt that I was slightly mislead through email in that they would negotiate the price. They would not... At all. So while I loved the car I wish they had told me when I asked, that prices are firm and will not be lowered. As nice as it was I would not have made the trip if I had been made aware of that. Sadly walked away
Jun 18, 2017
Response from current dealership:
Thank you for taking the time to leave us feedback about your experience. I'm glad to hear the team was able to provide friendly service and the vehicle you test drove exceeded expectations. I do want to offer my apologies that you were left feeling misled based on your email interactions. I would like to look in to this matter so I can educate my employees and avoid any miscommunication in the future. We would also love the opportunity to find the perfect vehicle to meet your needs now or in the future. I look forward to hearing from you at your convenience. - Megan Saxey, Internet Sales Ma
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Bought vehicle. They wouldn't budge on price tho. Fast and curtious, had to ask for carfax report, they produced it. Showed 2factory recalls. I had them fix, I picked up truck 4 days later. Truck was not cleaned to my specifications of cleanses. Nothing was cleaned under the hood, candy bar wrapper left in console. Water spots on vehicle. I was dropped off and needed to be on my way so I just left will clean myself. Other than that I was treated fine, got vehicle I was looking for at a reasonable price. I would do business with again, just would take more time to make sure they clean vehicle. If you buy used they only give 30 bucks in gas. I let salesman know I wasn't Satterfied with cleaning the next day by text. Doubt I hear back. I'll be surprised if I do. If truck was cleaned better I would give 5 stars but because of that 4.
Jun 18, 2017
Response from current dealership:
Thank you so much for taking the time to leave us a review and rating. Your constructive feedback is extremely important to us and we appreciate you letting us know where we fell short. Your vehicle should most definitely have been cleaned to a higher standard and I'm very sorry we dropped the ball. We can certainly offer you a free detailing service on your next visit to try and make up for our misstep. If there is any additional information that can help us provide a perfect experience on your next visit, you can reach me any time by phone or email. - Megan Saxey, Internt Sales Manager 859-9
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Oh my gosh asked for a few photos of a vehicle and got over whelmed with several calls and spam email.
Jun 5, 2017
Response from current dealership:
Thank you for taking the time to leave us this feedback, Danno5O. I'm sorry to hear you found the experience overwhelming. We always strive for easy and hassle free service and it sounds like we failed you in that regard. I would like the opportunity to make this up to you. If there is anything I can assist with in your vehicle search, please contact me directly and I will be happy to help you on your terms and at your pace. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Jun 1, 2017
Was given info requested. Friendly people.
Jun 3, 2017
Response from current dealership:
Thank you for taking the time to leave us a review, Tom! We always try to provide friendly and hassle free service. If there is anything I can do to assist in your vehicle search, please do not hesitate to contact me any time. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
May 25, 2017
Chris replied a couple of times but then seemed to ignore my emails. Oh
well.
May 27, 2017
Response from current dealership:
Brent, thank you so much for taking the time to bring this matter to our attention. Can you please contact me so I can look into this further? We try to be extremely quick with our responses so I want to ensure we have all the correct contact information and nothing is awry. We never want you to feel ignored. I look forward to hearing from you soon. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
May 26, 2017
Response from current dealership:
Thank you so much for choosing Dan Cummins Chevrolet, John! We appreciate your time and patience in working with us to complete your perfect deal. Enjoy your new ride and please let us know if you need anything at all. - Megan Saxey, Internet Sales Manager
Too many sales people with there best interests in the cookie jar.
No its sold, Yes its available, We cant find it, Its sold, its here, theirs a deposit
on it to hold, its available, etc. Four different sales people contacted me,
each with a different answer, all wanted to schedule a appointment for a test
drive of either this car (here or sold) or other Chevy suv's.
May 18, 2017
Response from current dealership:
GuruHG3K, thank you for taking the time to leave us this review and rating. We always want to ensure you have any and all information that will help you make an informed buying decision. I'm sorry to hear we failed you in this aspect. Your feedback is very important to us and please rest assured we will use your experience to educate our staff for next time. I'd love to hear more about your interactions and discuss how we can make this right and earn your business. You can reach me directly at 859-987-4345 ext. 322 or megansaxey@dancummins.com. I look forward to hearing from you soon.
I bought from them. One week but the car is not in my hand had some noise issue and vibration they promise to fix it, I am not sure if the Carfax report matters, the owner hide things and doesn't get it fixed and the poor dealership has to face problems. Dan Cummin's guys are good and communicate
May 11, 2017
Response from current dealership:
Thank you so much for trusting us with your business, Munnu13! We are a family owned dealership that cares about every customer, and we will always stand behind you. Please let us know if you need anything at all in the future. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
May 4, 2017
Response from current dealership:
Thank you for choosing us, Mr. Burgess! Our staff is fully committed to providing you with top notch service each time you visit us. Please let me know if there is anything we can improve to ensure your next visit goes perfectly. You can reach me by phone or email any time! - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Apr 24, 2017
Response from current dealership:
Thank you for taking the time to leave us this review and rating. Your time is very valuable to us so speed is certainly essential in assisting with your search! If you have any questions or if there is anything I can do to help you in to your next vehicle, please contact me directly. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Apr 20, 2017
Quick response and fair answers.
Apr 21, 2017
Response from current dealership:
Thank you so much for taking the time to leave us a review, Roy! We appreciate the opportunity to earn your business and look forward to assisting you further. Please let me know if you have any questions or if there is anything I can do to help in your vehicle search. - Megan Saxey, Internet Sales Manager
Apr 17, 2017
Mike was very helpful, easy to work with. He responded to my email within an hour, and I was able to come in for a test drive that same afternoon. Great experience overall, we have enjoyed our Sienna purchase. Would recommend them to anyone
Apr 20, 2017
Response from current dealership:
Thank you for taking the time to leave feedback about your experience, Mike! We are so pleased to hear you love the Sienna. - Megan Saxey, Internet Sales Manager
Didn't seem interested at all in selling a car. I first sent an internet inquiry and got a generic email reply. I called to follow up and talked to Zach who said there was no room on the car (it was priced high). I got another follow up email (can't remember- maybe his name was Josh?). I replied and no answer. I found a car in Houston much better optioned than this one and I got it for lower WITH shipping included. Don't waste your time on dealers like this. Do a nationwide search and get shipping worked into the price. There's lots of dealerships that will do (and will also take it to an area mechanic of your choosing for inspection) that and that are actually willing to put some effort into making a sale.
Apr 17, 2017
Response from current dealership:
Thank you for taking the time to leave feedback about your experience. We very much appreciate your constructive criticism, as we are always looking for room to grow and improve to make your experience better. We have found that our guests prefer to take the back and forth out of the car buying experience, which is why we provide our haggle free pricing online. I apologize that this was not explained in detail with your initial inquiry. I'm unable to look up all the details of your interaction without some additional information, but I will be sure to use the feedback you provided to improve o
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Apr 13, 2017
Good follow up
Apr 14, 2017
Response from current dealership:
Thank you so much for the compliment on our follow up practices, Ken! We believe it is extremely important to always keep our guests up to date and informed on any information that will assist in their buying decision. If there is anything I can do to assist in your vehicle search, please do not hesitate to let me know. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Apr 13, 2017
Response from current dealership:
Thank you so much for the fantastic review! We are here to serve you. - Megan Saxey, Internet Sales Manager
Apr 11, 2017
Great friendly staff. Salesman Jim was helpful, non pushy, knowledgeable, and easy to get along with. Definetly enjoyed the experience.
Apr 13, 2017
Response from current dealership:
Thank you for taking the time to leave us a 5 star review and rating! Jim is a valued member of our team and we're pleased to hear he was able to provide top notch customer care. We appreciate your business! - Megan Saxey, Internet Sales Manager
Apr 10, 2017
Response from current dealership:
Thank you so much for the kind review! We always want to make sure you have all information that will assist in your buying decision. Please let me know if there is anything I can do to assist with in your vehicle search! - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Apr 4, 2017
Very friendly, drove me around there giant lots
and found the right one
Apr 6, 2017
Response from current dealership:
Thank you for taking the journey around our 15 acre lot on the quest for the perfect car! We appreciate your business, Robert. - Megan Saxey, Internet Sales Manager
Apr 3, 2017
Response from current dealership:
Tracey, thank you for leaving a 5 star review! Please let us know if you need anything at all - we are here to serve you. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
They got back to me really quick. Kind and courteous. Didn't buy the truck due to it not being what I wanted but still willing to work with me.
Apr 3, 2017
Response from current dealership:
Thank you so much for taking the time to leave feedback, Jonny! I'm sorry to hear we were not able to find the perfect fit this time, but I am confident we will have the opportunity to do business in the future. If there is anything I can do to assist in your current vehicle search, please feel free to email or call me any time. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Responded fast. Huge volume dealership. I told them I
was coming a day in advance. They had car pulled up
when I arrived. Car was very dirty. Upon negotiation the
salesman said that they paid X dollars to the person
who traded it in. Then when we couldn't make a deal
and the manager came in alone he said they paid a
different price for the trade. Shady. Also valued my car
for trade at auction pricing. I valued my car at NADA
trade in and their car at average retail...we were 10k off
and did not make a deal. I've moved on and bought a
similar car using my values for trade and purchase.
Apr 3, 2017
Response from current dealership:
James, thank you for taking the time to leave a review about your experience here at Dan Cummins. We appreciate the opportunity you gave us to earn your business. Your feedback is extremely important to us, and we will most definitely use the information you provided to improve our processes in the future. You took the time to set up an appointment with us, so we should have had the vehicle cleaned up and ready to show upon your arrival. Whether we come to an agreement or not, we never want you to leave feeling as though we did not value your time. I apologize for any miscommunication that oc
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Mar 23, 2017
Response from current dealership:
Thank you for the stellar review! I hear a lot of compliments on Mr. Hinkson's service and it is no wonder he is one of our top salesmen. We appreciate your business very much. - Megan Saxey, Internet Sales Manager
Mar 18, 2017
Dealer was quick to contact no pressure
set up time test drove vehicle and my
daughter bought it.
Mar 23, 2017
Response from current dealership:
John, thank you for taking the time to leave us a review! We want to ensure that any and all stress is left out of the buying experience. We are so glad to hear we could help your daughter find a car that meets her needs. Thanks again! - Megan Saxey, Internet Sales Manager
Mar 23, 2017
Response from current dealership:
Thank you for the 5 star review, Brandon! I am so glad to hear we were able to assist you with top notch customer service. - Megan Saxey, Internet Sales Manager
Mar 17, 2017
I asked if the vehicle was still available and the responded by saying yes.
Told them I was out of town but will be returning soon and would contact them at that time.
Mar 23, 2017
Response from current dealership:
Thank you for contacting us regarding your vehicle search, Russ! We look forward to assisting you once you are back in town. If you need anything or have any questions in the meantime, please feel free to contact me directly. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Mar 16, 2017
The dealership was very personable &
understanding. We haven't reached an
agreement yet but I feel confident that they will
work to do that.
Mar 23, 2017
Response from current dealership:
Brenda, thank you so much for taking the time to leave us a review! We do try to ensure that each and every one of our guests receives personal and attentive service. Your complete satisfaction means everything to us! If there is anything I can do to help in this process, please do not hesitate to let me know. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Mar 16, 2017
Worked hard to make a deal, in the end
the offer on my car was about 2k less
than other offers I have had
Mar 23, 2017
Response from current dealership:
Brian, thank you for taking the time to leave feedback about your experience. Although we were unable to come to an agreement, we greatly appreciate the opportunity you gave us to earn your business. If there is anything I can to do help in your vehicle search now or in the future, please contact me directly. We look forward to working with you again in the future. - Megan Saxey, Internet Sales Manager 859-987-4345
Mar 14, 2017
Excellent staff
Mar 20, 2017
Response from current dealership:
Thank you so much for your kind words, Roger! It is an honor to serve you. - Megan Saxey, Internet Sales Manager
Mar 7, 2017
They responded fast. Great job
Mar 13, 2017
Response from current dealership:
Thank you so much for choosing Dan Cummins, Timothy! We are fully committed to providing fast and friendly service. If there is anything I can do to assist in your next vehicle purchase, please let me know. We look forward to earning your business. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Very quick response and professional. Unfortunately there was a last minute
change with my circumstances so I did not buy the truck but I would not
hesitate buying from them.
Mar 9, 2017
Response from current dealership:
Janos, thank you so much for taking the time to leave feedback on your experience with Dan Cummins. It was a pleasure working with you! We totally understand that obstacles do arise, and we look forward to doing business in the future. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Wonderful
Jorge and Luis Hernandez never gave up.
They made my 86 year old Mother one happy
lady. Also a Thank you to the guy helping get our
loan.
Mar 9, 2017
Response from current dealership:
Thank you so much for the great review, Donna! Jorge and Luis reflect the kindness and professionalism we strive for here at Dan Cummins Chevrolet. We are so glad to hear your mother is pleased with her purchase! - Megan Saxey, Internet Sales Manager
Feb 28, 2017
Very helpful, with quick response time!
Mar 6, 2017
Response from current dealership:
Thank you taking the time to leave feedback about your response from Dan Cummins, Erica! If there is anything we can do to improve our processes and ensure a 5 star experience next time please let me know. I am here to help in your vehicle search in any way that I can. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Feb 27, 2017
Responded quickly and seemed eager to help me but I couldn't get an opportunity to drive the three hour trip to make a deal. Would consider in the future though.
Mar 6, 2017
Response from current dealership:
Thank you so much for taking the time to leave us a review, Nathan! We appreciate the opportunity and look forward to working with you in the future. - Megan Saxey, Internet Sales Manager 859-987-4345
Feb 25, 2017
Great people they were quick and tried to help me on anything I needed
Mar 3, 2017
Response from current dealership:
Thank you for the fantastic review, Joshua! We are here to help with anything you may need. - Megan Saxey, Internet Sales Manager
Feb 27, 2017
Response from current dealership:
Thank you for your kind review, Lorena! We work hard to make sure we have a vehicle for absolutely everyone at our ever-expanding dealership. We appreciate your business! - Megan Saxey, Internet Sales Manager
Feb 19, 2017
Responded to emails I sent. I have not purchased a truck yet, but will definitely keep them in mind
Feb 25, 2017
Response from current dealership:
Thank you for taking the time to leave feedback about your experience, Todd. We would love the opportunity to earn your business and provide you with your next vehicle purchase. If there is anything I can do to assist or make the trip to Paris worth it for you please contact me by phone or email. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Feb 18, 2017
Good service and worked with us on price.
Feb 23, 2017
Response from current dealership:
Thank you for working with us on putting together your perfect deal, John! It is truly an honor to serve you. - Megan Saxey, Internet Sales Manager 859-987-4345
Feb 16, 2017
Dealer contacted me and came down on price.But i was able to get
a vehicle closer and didn't have to pay taxes since it was being
used for Farm Use.
Feb 21, 2017
Response from current dealership:
Robert, thank you so much for contacting us from a distance. We appreciate the opportunity and hope to have the chance to work with you in the future! - Megan Saxey, Internet Sales Manager 859-987-4345
Feb 18, 2017
Response from current dealership:
Thank you so much for the 5 star review! If there is anything I can assist, please do not hesitate to contact me by phone or email. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Feb 13, 2017
Quick and courteous response,very helpful.
Feb 16, 2017
Response from current dealership:
Thank you so much for the wonderful review, Brenda! It is a pleasure to assist you. If there is anything I can do to help with your automotive needs, do not hesitate to let me know! - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Feb 12, 2017
Great place to deal with
Feb 16, 2017
Response from current dealership:
Thank you for the 5 star review, Josh! It's easy to provide excellent service when our guests are so fantastic! - Megan Saxey, Internet Sales Manager
Feb 12, 2017
Ridiculous on being to firm with a set price. Dont even try to negotiate any over a used beat up chevy truck.
Feb 16, 2017
Response from current dealership:
Eric, thank you so much for taking the time to leave constructive feedback. Your experience is very important to us, and I am sorry to hear it was not satisfactory. We have found that our guests enjoy an easy, transparent experience so we have committed to offering our lowest haggle free sale prices online. We go out within at least 200 miles of our dealership to ensure our pricing is aggressive and fair. I'm sorry that this was not thoroughly explained during your interactions with our staff. If there is anything I can do to assist in your vehicle search, please do not hesitate to let me know
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Feb 16, 2017
Response from current dealership:
Thank you so much for the fantastic review, Jim! We do our best to provide service that stands well above the rest. If there is anything I can do to assist in your automotive needs, please let me know! - Megan Saxey, Internet Sales Manager 859-987-4345
Feb 16, 2017
Response from current dealership:
Thank you so much for the great review, Elvedina! Meeting your needs is our top priority! - Megan Saxey, Internet Sales Manager
Great experience, Jorge and Lois treated me like I was family. They took good care of me. Go see them at Dan Cummings, they will treat you the same.
Feb 13, 2017
Response from current dealership:
Thank you so much for choosing us, Jaylan! Jorge and Lois are a top notch duo. We appreciate you taking the time to leave a review.
Feb 6, 2017
Dealer did well with delivery but vehicle was missing some items that should of been included or taken care of. The owners Manuel was missing in my vehicle and the day before I was to look at th used car I was notified of a few large dents.
Feb 9, 2017
Response from current dealership:
Todd, thank you so much for taking the time to leave feedback about your experience. We appreciate your business very much. I'm sorry to hear the owner's manual was not in the vehicle you purchased. You are welcome to contact me by phone or email so I can look in to this and see what can be done to ensure you are completely satisfied. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Feb 3, 2017
Received call couple days later to let us know car was sold
Feb 4, 2017
Response from current dealership:
Thank you for the consideration, Richard. I'm sorry to hear the car you were interested in sold. We have new arrivals coming in daily and would love to help you find a car that will meet your needs! Please contact me by phone or email and I will be happy to assist in your search. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Feb 2, 2017
Great dealership to deal with
Corey my sales person was outstanding
we did buy the car
Feb 4, 2017
Response from current dealership:
Thank you for the stellar review, Terry! We appreciate your business very much.
Feb 1, 2017
Dealer response was excellent but was too far for us. We bought near us.
Feb 4, 2017
Response from current dealership:
Debi, thank you for giving us the opportunity from afar. We will hope to have the chance to work with you again in the future.
Feb 1, 2017
Good experience..
Feb 4, 2017
Response from current dealership:
Thank you for the excellent review, Matt. We appreciate it very much!
Feb 2, 2017
Response from current dealership:
Thank you so much for the 5 star review!
Jan 31, 2017
Response from current dealership:
Thank you for the great review!
Jan 23, 2017
no problems here.
Jan 27, 2017
Response from current dealership:
Thank you so much for the wonderful feedback, Verlon!
Jan 23, 2017
They responded but im out of town. Very nice and helpful Salesmen.
Feb 4, 2017
Response from current dealership:
We appreciate the opportunity, Adrien! We look forward to working with you whenever you are back in town. If you have any questions in the meantime, please feel free to contact me at 8599874345 ext. 322, or megansaxey@dancummins.com.
Jan 22, 2017
I found the experience quite frustrating and a little incredulous. They were unreasonable and wanted to give ridiculously low trade in value on my excellent condition truck, but wanted premium price for their less than fair condition vehicle.
Jan 26, 2017
Response from current dealership:
Wade, I'm sorry to hear that your experience with the dealership was less than satisfactory. I do not know the details of your inquiry or visit, but I am surprised to hear that our vehicle was priced above market value and the trade-in offer was not in line with the market. Our mission is to provide the best price and value combination within at least 200 miles. Rest assured that we take your feedback very seriously and are always working to improve our customer experience. I apologize that we let you down, and I hope you will give us another chance to earn your business in the future. You can
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Jan 21, 2017
They called me and said I was approved and I set up an appointment to meet with them. After I got off the phone they called me and told me I needed a co signer. I was planing on putting 30% to 40% down and this was the cheapest vehicle I had ever financed. Not sure why they would want to get my hopes up and lie to me but was not pleased.
Jan 24, 2017
Response from current dealership:
Jacob, I'm so sorry to hear this was your experience. I'm not sure the details of your application process, but I would be happy to look in to this and see if I can help or at least give you peace of mind. It looks like there has been some miscommunication here and I would like to clear it up. We are a reputable business and customer service is a top priority. Thank you for taking the time to leave feedback. You can reach me directly by phone or email. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Jan 18, 2017
Great! Great ! People.
Jan 23, 2017
Response from current dealership:
Thank you so much for your kind words, Robert! We think you're pretty great, too. Please let me know if you need anything at all. - Megan Saxey, Internet Sales Manager
Jan 16, 2017
Good to work with. Not "pushy"!!!!
Jan 18, 2017
Response from current dealership:
Allen, thank you so much for taking the time to tell us about your experience with us at Dan Cummins Chevrolet! We strive each day to provide a simple and hassle free buying process. Please let us know if you need anything at all. - Megan Saxey, Internet Sales Manager 859-987-4345
Jan 3, 2017
Dealer made my experience smooth. I enjoyed the showroom and selection. The staff was friendly and helpful.
Jan 5, 2017
Response from current dealership:
Thank you so much for trusting us with your business, Kirk! We strive to provide a customer service experience that stands tall against the rest. We look forward to serving you for many years to come! - Megan Saxey, Internet Sales Manager
Jan 2, 2017
Great people to deal with
Jan 5, 2017
Response from current dealership:
Thank you so much for the stellar review, Fred! We think you are pretty great as well! - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Dec 24, 2016
They could have worked with me to get a better deal. The offer they gave me was ridiculous for a 2012 with 50000 miles.
Dec 28, 2016
Response from current dealership:
Tim, thank you so much for taking the time to tell us about your experience. Your feedback is very important to us and is taken very seriously. I am not aware of the circumstances surrounding your deal, but I would be happy to speak with you about your experience and see what we can do to earn your business. Again we greatly appreciate you taking the time to let us know how we're doing. There is always room for improvement and we are constantly learning more about how to best serve you. You can reach me by phone or email any time. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Dec 24, 2016
Quick response, helpful.
Dec 28, 2016
Response from current dealership:
Dan, thank you so much for the stellar review! If there is anything I can do to assist you in your buying decision, please let me know. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Dec 11, 2016
early contact, just started to talk. nice.
Dec 12, 2016
Response from current dealership:
Jeff, thank you for the opportunity to earn your business! Your complete satisfaction is our top priority. If there is anything I can do to assist in your vehicle search, please do not hesitate to contact me. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Dec 8, 2016
Would not negotiate on price whatsoever. Low trade in value. Car is priced above market value by over 3k, and lowballed me by 2k on my trade. Terrible.
Dec 10, 2016
Response from current dealership:
Jacob, thank you so much for taking the time to tell us about your experience. Unfortunately I am having a hard time finding record of your visit in our system. It is surprising to hear that the vehicle you were interested in was priced well over market value. Typically we market base price our vehicles to be well below average. I will be happy to look in to this for you and hopefully offer some peace of mind. We are a reputable family owned business that cares deeply about our customers and we do not want to leave you with this impression. You can reach me any time by phone or email. - Megan
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Nov 30, 2016
Ok, not pushy, very helpful but there was no negotiating the listed price. Seems like a common theme.
Dec 1, 2016
Response from current dealership:
Thank you for taking the time to tell us about your experience, Thomas. We have found that consumers enjoy a hassle free buying experience. As such, we research pricing within 200 miles and work hard to list a fair and aggressive price online for each vehicle in inventory. Financing is available through over 45 lenders and trade-ins of every make and model are also accepted to assist in your deal. If there is anything I can do to help in your next vehicle purchase please let me know! You can reach me any time by phone or email. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megan
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Nov 25, 2016
Response from current dealership:
Thank you for taking the time to tell us about your experience! I am sorry to hear that the vehicle sold, but glad the staff was able to contact you and keep you up to date on availability. We have an inventory of over 1800 vehicles and would love the opportunity to earn your business and find you a vehicle to perfectly meet your needs. Please feel free to contact me by phone or email any time. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Nov 20, 2016
Received all information needed very quickly
Nov 21, 2016
Response from current dealership:
Thank you for the opportunity to earn your business, Jenny. Please let me know if there is anything I can do to assist you. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322, megansaxey@dancummins.com
Nov 10, 2016
I called Dan Cummins and spoke to Ben Berry regarding a Toyota Sequoia they had in stock. He invited me to come to the dealership and I set an appointment. The dealership is 100 miles from my home but it was worth the drive. Ben Berry showed me the vehicle and answered all of my questions. I decided to purchase the vehicle and he helped me with my trade in and we worked out a deal that I was very happy with. The financing process was also very fast and easy. Great customer service and I would purchase from them again in the future.
Nov 12, 2016
Response from current dealership:
Thank you for making the long drive to Paris for your #DanCumminsDeal! We are fully committed to providing you the best value and best service around. Ben does an excellent job showing our guests how much we truly care! Please let us know if you need anything. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Nov 8, 2016
Dan Cummins was a great car lot. They have a lot of cars and
everyone made you feel at home. I will tell everyone about how
they worked with us to get us in the van that we wanted. I will
return to Dan Cummins for my next car. Thanks Dan.
Nov 11, 2016
Response from current dealership:
Thank you for your business, Billy! We look forward to serving you again in the future.
Nov 7, 2016
Awesome
Nov 8, 2016
Response from current dealership:
Thank you for the 5 star review, Kevin!
Nov 1, 2016
Answered all questions by phone.
Nov 1, 2016
Response from current dealership:
Thank you for the opportunity to earn your business, Alan. Please let me know if there is anything I can to to assist in your vehicle search. Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Oct 29, 2016
This car on the site for days and days after it had been sold. They did not contact me for several days after my inquiry and no follow up. I truly wondered if they ever had the car ; that maybe it was just a lure!!
Oct 31, 2016
Response from current dealership:
Christie, I am so sorry to hear about your experience. Our goal is to provide top notch service to every potential customer and regardless of the circumstances we fell short and let you down. Please know your feedback is taken very seriously. We would love the opportunity to earn your business and make this up to you in any way possible. I have also reached out to you directly via email. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Oct 27, 2016
The dealer emailed me back right away and even checked in with me to make sure I was satisfied with their answer
Oct 28, 2016
Response from current dealership:
Thank you for your feedback, Annie! Please let us know if there is anything we can do to earn your business.
Oct 23, 2016
Quick to respond and honest about issues with the car.
Oct 31, 2016
Response from current dealership:
Thank you for the great review, Gloria. We are here to help in every aspect of your vehicle search. Please let me know if there is anything I can do to assist. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Excellent customer service. Lady called and told me the truck I inquired
about was sold but they are keeping me in mind.
Oct 21, 2016
Response from current dealership:
Thank you for your patience in working with us, James! Please let me know if there is anything I can do to assist in finding the best vehicle to meet your needs. - Megan Saxey, Internet Sales Manager. 859-987-4345 ext. 322 megansaxey@dancummins.com
Oct 21, 2016
Response from current dealership:
Thank you for your consideration! We would love the opportunity to earn your business. Please let me know if you have any questions or if there is anything I can do to assist. - Megan Saxey, Internet Sales Manager, 859-987-4345 ext. 322, megansaxey@dancummins.com
Oct 18, 2016
The only thing bad was the car I was looking at increased $2000 the next day,but the sales man was very good with me
Oct 20, 2016
Response from current dealership:
William, thank you for taking the time to tell us about your experience here at Dan Cummins Chevrolet. I am sorry to hear that there was a discrepancy with the pricing. If you have any questions or concerns please let me know. We will do everything in our power to earn your business and welcome you to the Dan Cummins Chevrolet family. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Oct 17, 2016
They were prompt to reply; honest about possible problems; and I am still
interested in the car.
Oct 18, 2016
Response from current dealership:
Thank you for the opportunity to earn your business, Dave! We are committed to providing accurate and up to date information to assist in your vehicle search. If there is anything I can do to assist, please let me know. - Megan Saxey, 859-987-4345 ext. 322 megansaxey@dancummins.com
Oct 9, 2016
Response by two staff members. Good.
Oct 20, 2016
Response from current dealership:
We appreciate the chance to serve you, Margaret! Please let me know if there is anything I can do to assist in your vehicle search. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322
Oct 7, 2016
They provided all information as requested.
Oct 7, 2016
Response from current dealership:
Thank you for the great review, Danny!
Oct 6, 2016
Very busy dealership, sales person was nice, however the car was in bad conditions
Oct 7, 2016
Response from current dealership:
Shanda, I am sorry to hear the vehicle you looked at was in bad condition. We are constantly updating our processes to ensure our vehicles are ready to show, and it sounds like we missed the mark this time. I'd love to hear more about your experience if you have time. If there is anything we can do to find a vehicle that will meet your needs I will be happy to help. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Sep 30, 2016
They responded quick. The salesman was a joke. He lied to us
aboUT the battery being dead oNE minute aND ok the next.
There were Jumper cables were in the back floor. Car wasn't
what the description said. Won't ever go back. Sorry Dans you
missed out. I bought my vehicle that day but not the one your
salesman didn't seem to want to sell. I ll go elsewhere to find my
next one real soon..
Oct 7, 2016
Response from current dealership:
I am so sorry to hear you had this experience with your salesman. I would love the chance to speak with you so we can use this as a learning tool and ensure it does not happen in the future. We would like the opportunity to earn your business in the future. Please contact me any time - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Oct 7, 2016
Response from current dealership:
Thank you for contacting us! Please let us know if you need anything.
Sep 27, 2016
they got back with me right away
Oct 7, 2016
Response from current dealership:
Barry, we appreciate your interest!
Sep 23, 2016
Good follow-up, but not in excess.
Oct 7, 2016
Response from current dealership:
Thank you for the review, Robert! We want to make sure we are available for you any time.
Sep 22, 2016
Dealer answered all my questions about the vehicle I was interested in.
Oct 7, 2016
Response from current dealership:
Thank you for the review, Mark! Please let us know if you have any additional questions!
Sep 22, 2016
Timely response from dealer reference online inquiry for a pre-owned vehicle...email, phone communication.
Although another vehicle purchase was made from another dealer, I appreciated the contact indirectly speaking ;)
I don't give ⛥⛥⛥⛥⛥...four is my five and three is my four.
Oct 7, 2016
Response from current dealership:
Thank you for taking the time to working with us, CJ! Although your purchase was not made from our dealership, we will certainly hope to work with you in the future!
Oct 7, 2016
Response from current dealership:
We appreciate the consideration, Bennie!
Sep 20, 2016
Too many Hidden Fees. Go ahead and mark the vehicle up another 2k.
Oct 7, 2016
Response from current dealership:
Johnny, I am sorry to hear your experience with the dealership was not satisfactory. We do have dealership fees and I am sorry that this was not mentioned or explained up front. I would like to hear more about your experience so we can learn and grow from our misstep. If there is anything we can do to earn your business please let me know. - Megan Saxey, Interent Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Sep 18, 2016
Talking with the salesman about an H3.
Wouldn't come down on the price a little to earn business. They also added a bunch of miscellaneous charges that drove the price up. Had to decide against buying the Hummer H3.
Oct 7, 2016
Response from current dealership:
Darrell, thank you for taking the time to leave us a review. We are committed to a hassle free buying experience, and we market base price our vehicles to be very competitive within 200 miles. With that being said, we never want you to feel like we aren't doing everything in our power to earn your business. I also want to apologize that dealership fees were not thoroughly explained and mentioned up front. I would love to hear more about your experience so we can continue to improve our sales process. - Megan Saxey, Internet Sales Manager 859-987-4345 ext. 322 megansaxey@dancummins.com
Haven't purchased, but they have been great getting back to me and
providing information.
Oct 7, 2016
Response from current dealership:
We appreciate the consideration! Please let us know if there is anything additional we can do to assist in your vehicle search.
Sep 13, 2016
Response from current dealership:
Thanks for the positive review about our staff. We're always working to get better and better at serving.
Aug 28, 2016
Great overall experience! Only dislike I had way the waiting.
Sep 13, 2016
Response from current dealership:
Thanks Joshua for the 4 star review. We have added some additional staff in the last two weeks to better serve our guests. I appreciate the feedback as we are always striving to improve.
Josh Cummins, Owner
Josh Cummins, Owner
Aug 24, 2016
Luis took a video of the Escalade I was interested in but it was of poor quality.
However, he made an effort and that was much appreciated.
Sep 13, 2016
Response from current dealership:
Larry thanks for the review. I'm glad we were able to get you the information you needed to make the best decision on this vehicle. We hope to be of assistance to you in the future.
Josh Cummins, Owner
Josh Cummins, Owner
Aug 15, 2016
Experience was great!
Aug 14, 2016
Dealer was quick to contact but the vehicle was in for service. I found a vehicle elsewhere.
Aug 9, 2016
Very nice people
Aug 4, 2016
Dealer mailed me immediately.. Looking forward to do business
with them.
Jul 27, 2016
Very Pleasant experience, I would plan to work with them again in the future
Jul 18, 2016
I didn't see this vehicle, but it t might be because I said that the air conditioning had to be in working order. The sales staff was very nice. Sway tried hard to help me. They have a good set up psychologically to sell. They have a lot of tables & chairs, a lot of staff, they offer drinks and snacks, & when a person buys a vehicle & the sale goes through, their name comes up on a big TV screen and all the employees clap. The atmosphere makes you think you've come during my a great sale & with the clapping stay sale, it makes the customer feel more positive about buying & I think has a tendency to put the customer in more of a buying mood as well. It's a very smart set up.
Jul 16, 2016
Quick response time. Very helpful.
Jul 12, 2016
If I could give this dealer NO stars I would! The cars were filthy and nothing like the pictures. It was like a mass assembly line; get them in, get them to buy, and make us some $$! No genuine connection or carrying of buyers. Hate that I wasted a two hour drive for my family to look at the cars I had found online. I would NOT recommend this dealer at all. Went on to find way nicer vehicle and better rates else where. Don't waste your time.
Jul 10, 2016
Sold the truck i was coming to look at. Said we will get you in something else you like.....
Jul 7, 2016
This is the worst, Carlot. I ve ever seen in my life, we finally talked to the salesman. That I had been talking to on the phone. He had another customer. He kept saying, I wanna be your salesman. He kept us waiting, for hours. He said the truck that you came to look at somebody else was trying out. He said he told the other salesman. I ll slip you fifty dollars. This was a lie. The truck, they had was a 2008 f350. Flatbed. The truck had several issues. We pointed out. The online price was 16,000 when they finally set down with us. They raised their truck to 18,559 my truck I was gonna use for trade in. They lowballed my truck bad. The appraiser, drove my truck for a test drive. He roughed. My truck around. Cramming on my brakes. Needless to say after all the crap, they pulled on my way home. My front brake calibers. Started smoking where they got so hot. My truck, didn't have any brake issues. Until they drove it . I wouldnt, advise anybody to deal with these. Clowns.
Jul 5, 2016
We saw the vehicle we wanted on Dan Cummins web site and contacted the dealer, who returned our call. We drove from Russell, Ky, to Paris and purchased the vehicle. The gentleman we worked with was very polite and helpful. The only problem I have is the fact that we had to put the vehicle in the garage and have the rear brake pads and rotors replace just two days after we got home, which cost us an additional $401 dollars. If a customer pays over sixteen thousand dollar for a vehicle then that vehicle should be in tip-top shape.
Jul 5, 2016
responded very promptly
Jul 5, 2016
Very quick reply. Great follow up to make sure I had all the info I needed.
Jul 2, 2016
very large dealer great deal makers
Jul 2, 2016
Response from current dealership:
Gary,
Thank you so much for your review. If you need anything please let me know.
Josh Mitchell-BDC Director
859-421-9377
Thank you so much for your review. If you need anything please let me know.
Josh Mitchell-BDC Director
859-421-9377
Jul 1, 2016
I called and left a message. Call was not returned for 5 days. I tried chat 3 times and was desserted all 3 times. I tried email half a dozen times--got replies that had nothing to do with what I said in the email.
Finally drove from Lexington to Paris. Sales rep knew nothing about the car. Air not working, window wouldn't open, tires not good, glove box broken and could not be opened. Rep refused to lower asking price. Asked for time to decide. Researched and found model and year have history of major transmission, air, and other problems. Called and emailed dealership, asking for contact info for previous owner to get info on car. No response.
Dealership deals in volume. Does not care about individual sales. Exceedingly frustrating. No respect for buyer.
Jul 2, 2016
Response from current dealership:
Pat, I want to apologize for your experience here at Dan Cummins Chevrolet. We truly care about every customer and in your case we failed you. I understand your frustration and I am sorry we didn't provide you with great service. You can reach me on my cellphone at 859-421-9377. Josh Mitchell-Business Development Director.
Jun 30, 2016
They were awesome! Jimmy helped me find the truck id been looking for, and just to make sure I was in love with it he let me take it home overnight for a test drive.
Jul 2, 2016
Response from current dealership:
Jaryn, Great to hear about your awesome experience. If you need anything please let us know. Josh Mitchell-BDC Director
Jun 28, 2016
Got lied to said would have full tank had had half tank said had scratch it was dent size of fist. Also said trans shifted fine wines
Jun 24, 2016
Very Professional
Jun 20, 2016
Attempted to look at vehicle Salesperson was paged, waited 45 minutes.
No response or assistance I gave up. By the way, technically the
dealer did not contact me, I called them after they failed to contact me (two
days later). Really need to improve their customer focus
Jun 20, 2016
Quick respond both text and call.
Jun 17, 2016
terrible, the truck was filthy dirty... looked like it had been lived in. No way would I consider buying such a truck from a dealer with so little class.
Jun 11, 2016
First time dealing with Dan Cummins dealership and it was awesome - Chase Berry took awesome care of me and blessed me good!! I am very grateful and would recommend this dealership to anyone!!
Jun 5, 2016
Debby was very quick responding but didnt provide enough información about the conditions of the car, unfortunaly I drove for hour and a half each way and comeback with empty hand's
Jun 1, 2016
responded instantly. unfortunately for them a dealer here local made me great deal,and I didn't visit Mr. Cummins
May 30, 2016
They couldn't find the car that I came to see and when they finally did it way clearly not worth the asking price. The car was making a noise from the engine and the AC was blowing hot air. The car drove ok so I asked them to fix the AC and noise and the salesman came back with a price that was 1k more than the advertising price because the were going to fix everything. Boiled down to me giving the asking price and paying for the repair. Then it just turned in to big store pressure game with the salesman going back and forth to his manager and the manager finally combing out to talk with me. I don't think I'll ever waste my time by going back to Paris for a Dan Cummins no deal.
May 29, 2016
I received a follow up email and phone call. The Acadia did not
meet our needs at this time.
May 28, 2016
Corey is excellent. His response time an communication with me was amazing! Highly recommend Corey. He listened to what i was looking for an what i wanted to spend. He takes the time to go the extra mile for his customers.
May 24, 2016
I was very pleased with their timely response.
May 18, 2016
Excellent Loved John
May 16, 2016
informative
May 5, 2016
Very fair price and process went smooth even though they are extremely busy.
Apr 29, 2016
Although the vehicle was in terrible condition (physically and mechanically) the salesman displayed no pressure
Apr 28, 2016
Dealership was awesome and great..
Apr 22, 2016
Good
Apr 16, 2016
Only called and asked some questions, person was honest though
Apr 15, 2016
They really worked with me and got me in
the car I wanted and the price I wanted.
Apr 14, 2016
Wants 5k for a car with over 215,000 miles
Apr 14, 2016
Very fast reply.
Apr 13, 2016
Vehicle was dirty and needed
some repairs done before
showing .
Apr 12, 2016
Car was in terrible shape. Don't understand how they could put that on the
internet and sell in that kind of shape.
Apr 11, 2016
Very friendly staff, all about customer
satisfaction
Apr 5, 2016
Very nice people!!
Responded to me very quick!!!
Apr 11, 2016
Response from current dealership:
Thanks for the positive feedback. We're honored to help in any way.
Apr 5, 2016
Quick response
Apr 11, 2016
Response from current dealership:
We appreciate the 5-star review! We are always happy to help.
Josh Cummins, owner
Josh Cummins, owner
Mar 30, 2016
5stars very promped on return call very
helpful and friendly.
Apr 11, 2016
Response from current dealership:
Thanks for the 5 star review Mike. We try to keep it simple :)
Josh Cummins, owner
Josh Cummins, owner
Mar 26, 2016
Ollie was great! Not pushy. Just knowledgeable and friendly. The service and buying experience at Dan Cummins Chevrolet was exceptional!
Apr 11, 2016
Response from current dealership:
We're so glad to hear you had a great experience. Thanks for the 5 star review!
Josh Cummins, owner
Josh Cummins, owner
Mar 26, 2016
Very thorough follow-up, just unable to make deal.
Apr 11, 2016
Response from current dealership:
Thanks for your feedback Beth. We're glad to help anyway we can and at anytime.
Josh Cummins, owner
Josh Cummins, owner
Mar 20, 2016
Drove 2hours only to get there and the truck br
sold. It was in rough shape compared to the
pictures anyway.
Apr 11, 2016
Response from current dealership:
Daniel,
Thanks for the feedback and for making the drive to see a truck. We're sorry that it didn't work out on this one. If we can be of service please let us know. We're honored to help out any way we can.
Josh Cummins, owner
Thanks for the feedback and for making the drive to see a truck. We're sorry that it didn't work out on this one. If we can be of service please let us know. We're honored to help out any way we can.
Josh Cummins, owner
Mar 16, 2016
Great prices and easy to do business with!
Apr 11, 2016
Response from current dealership:
Thanks for the 5 star Review and for choosing our dealership! Let us know if we can ever be of service to you again :)
Josh Cummins, owner
Josh Cummins, owner
Mar 13, 2016
They were friendly and worked with me. I
bought a 2013 Chevy Cruze and I like be
it!
Mar 6, 2016
Would definitely go back. Evan was an
excellent salesman! I got the suv that I
wanted!
Mar 2, 2016
Purchased a 2015 Chevorlet Tahoe. Was
great to deal with. Felt no pressure at all
and would recommend the salesman
Mike Mattox to anyone in need of a new
or used vehicle.
Apr 11, 2016
Response from current dealership:
Excellent! Thanks for taking time out to review us. We appreciate your business and the feedback.
Josh Cummins, owner
Josh Cummins, owner
Feb 23, 2016
Dan Cummins was great they was very helpful getting me in
vehichicle that I wanted.
Feb 29, 2016
Response from current dealership:
Thank you so very much for taking the time to leave us a review! We appreciate you and your business.
Feb 20, 2016
Emailed for info on car and got an email
back but never answered my question.
Feb 29, 2016
Response from current dealership:
Thank you for reaching out to us, Lorie. We would like to answer any questions you have. Please give Amber Wood a call at 859-987-4345. Thank you.
Feb 18, 2016
They keep me updated on new
listings available in my price
range and make good
suggestions
Feb 22, 2016
Response from current dealership:
We appreciate your kind review. Thank you, Jodi!
Feb 17, 2016
Quick response to inquiry
Feb 22, 2016
Response from current dealership:
We are always here to help! Thank you!
Feb 16, 2016
They didnt not assist well.. to busy cheering for
other salesman sale forgot bout their
customers to earn a sale and push to make you
buy a vehicle that i didnt not want
Apr 11, 2016
Response from current dealership:
Andrew,
Our apologies that you didn't get the assistance you needed. If you'd like to discuss it further please contact me directly at 859 987 4345 or email me at joshcummins@dancummins.com. I value the feedback.
Josh Cummins, owner
Our apologies that you didn't get the assistance you needed. If you'd like to discuss it further please contact me directly at 859 987 4345 or email me at joshcummins@dancummins.com. I value the feedback.
Josh Cummins, owner
Feb 12, 2016
Very nice and courteous and gave good
info....
Feb 22, 2016
Response from current dealership:
Thank you so much for taking the time to leave us a review, Charles!
Feb 10, 2016
responded back in 24hrs. Unfortunately vehicle was already sold. Very courteous and professional.
Feb 12, 2016
Response from current dealership:
We hope to work with you in the future, Daryl. Thank you for taking the time to leave us a review!
Feb 8, 2016
Multiple contacts were made. We did not put a deal together,
But, they did try, and the staff kept looking. Recommended
Dealership
Feb 12, 2016
Response from current dealership:
Thank you for the review and recommendation, Nic. If/when you ever need us, we are here to help!
Feb 8, 2016
I didn't buy a car from Dan Cummins but was pleased with the
follow up on my questions. No pressure but friendly answers
Feb 12, 2016
Response from current dealership:
We are always here if/when you need us! Thank you for the review.
Feb 7, 2016
Great Experience, Treated me great did what they said they would. Megan was a very knowledgeable and helpful sales person. There was no pressure to buy very relaxed atmosphere. I would buy from Dan Cummings again. I will recommend Dan Cummings to friends and family.
Feb 12, 2016
Response from current dealership:
Thank you so very much for your kind review, Ed! We appreciate you and your business!
Feb 4, 2016
Great
Feb 12, 2016
Response from current dealership:
Thank you, Michael!
Feb 2, 2016
Most places if you buy something with
cash you can get a better deal... just
offered to pay cash for the Tacoma for
sale and they wouldn't come off the
price at all.... so if dealer won't work with
buyer ... buyer shouldn't work with this
dealer
Feb 5, 2016
Response from current dealership:
Mark, we would like to discuss this matter with you further. Could you please give Amber Wood a call at 859-987-4345. Thank you for reaching out to us.
Feb 1, 2016
Everything was great except the cleanliness of the car we
bought, When we got home we had to spend a couple of
hours cleaning the windows (nasty) and the floor mats. It
appears that the floor mats were wrapped in plastic but not
cleaned. Overall it was a great experience and I would
recommend this dealership to my friends. I would buy from
them again. We are very satisfied with our used (new to us)
car.
Feb 5, 2016
Response from current dealership:
We truly appreciate you taking the time to leave us a review and to provide us feedback. Thank you for your business and we do hope to work with you again, Kevin.
Jan 27, 2016
GREAT experience. No pressure.
Jan 29, 2016
Response from current dealership:
We really appreciate your kind review! Thank you so much for choosing us, Walter!
Jan 24, 2016
Waited forever to even talk to anybody
then it was their deal or nothing..won't
be back
Jan 29, 2016
Response from current dealership:
We are very sorry to hear this, Paul. Your experience does matter to us and we would like to connect with you. Please give Amber Wood a call at 859-987-4345. Thank you.
Jan 23, 2016
Late response. Car was already sold.
Jan 29, 2016
Response from current dealership:
We appreciate you reaching out to us, Joe. We would like to discuss this matter with you further and could you please give Amber Wood a call at 859-987-4345. Thank you.
Jan 21, 2016
If I could give negative stars I would. We
agreed on a price I borrowed the money
after I borrowed the money they backed
out. I was buying a 4x4 truck to get my
daughter back and forth to her cancer
treatments. This is not the same vehicle.
Jan 22, 2016
Response from current dealership:
We appreciate you taking the time to reach out to us, Thomas and we would really like to hear more about your experience. Please give Amber Wood a call at 859-987-4345. We hope to talk with you soon. Thank you.
Jan 17, 2016
I went in to test drive a 2013 Ram 1500
4x4. It was very well priced. Had a airbag
light on. They was unable to fix the issue
due to the truck being to new for there
scan tool. They took it to the Dodge
dealer across the street and they took
care of the problem.
Our salesman (Sway) was very helpful.
Only issue is the picture's showed
running boards and they removed them
due to one being bent. I would thought
they would replace them or take some
money off price of vehicle but no.
I do and have recommended this dealer
to my friends and family.
Jan 22, 2016
Response from current dealership:
We appreciate your review, recommendations and business, Alex. Thank you so very much!
Jan 16, 2016
I was extremely displeased with
the dealership and the salesmen I
delt with. ALOT of obvious stuff
on the truck that was broke,
rusted, or dented that was in
plain sight that he failed to me
mention on the online post and
on the multiple phone calls telling
me the truck was in great shape.
So I drove 3 and a half hours to
look at a peice of junk and when I
made an offer they were asking
$12900 and I made them an offer
at $7500 because of the $4K
worth of parts and work needed
to the truck and they came back
with a sales manager who started
lying through his teeth and had
the list of problems with prices
from my mechanics in
Hendersonville tn of stuff that
would have to be fixed and told
us that the sheet was from the
dealerships mechanic and I
played along with it till the end
when I told him that hand writing
looked a lot like mine and that it
was on paper with my info on it
so he got up and walked off cuz
he got caught lieing and instead
of coming down on the price with
another offer they came back
at$12987 and what's really funny
to me is that the salesmen told us
he would t let us leave without
the truck cuz of price that we
would work a deal and look how
well that worked extremely
disappointed will NEVER go their
or any dealership again because
of the lies and I WILL be writing
the owner as well so sorry but
they asked the wrong person for
a review but it's honest. Excuse
the bad grammar I'm on a tiny
cell phone with big hand.
Jan 22, 2016
Response from current dealership:
We thank you for reaching out to us about this, Dan. We wish to connect with you to discuss this matter with you further. Could you please call Amber Wood at 859-987-4345. Thank you.
Jan 16, 2016
advertised 3 Camry XLE's- all 3 were LE's instead- misleading ads
Jan 22, 2016
Response from current dealership:
We appreciate you reaching out to us, Tom and we would like to discuss this with you further. Please give Amber Wood a call at 859-987-4345. Thank you.
Jan 14, 2016
Awesome great salesman and finance
manager
Jan 22, 2016
Response from current dealership:
We truly appreciate your kind review and your business! Thank you, Brian!
Jan 13, 2016
They sold the vehicle I was interested in. They have emailed me wanting to know if they could assist me in finding a vehicle. I haven't talked to anyone directly or visited the dealership since it is 2 hour drive. If I find a vehicle from this dealership that I am interested in I would contact them and schedule appointment for test drive.
Jan 22, 2016
Response from current dealership:
We appreciate that, John! We are always here to help you find the right vehicle for you. We hope to do so in the future!
Jan 9, 2016
Very nice people to deal with, but a major flaw in the
communication process. I inquired about a vehicle that
wasn't at the lot yet, and continued the communication
process until it arrived. The day it arrived, Megan (who is
great) emailed and sent me pictures. I immediately emailed
the salesperson back and told them I wanted it. A few hours
later she texted me and told me it was sold. Since I waited
for this vehicle, and was never informed that anyone else
inquired about it, I found it very unprofessional how the
transaction (or lack thereof) was handled. I'd give the people
5 stars, but the process only 1 or 2. Great people, with a
flawed process in this deal.
Jan 22, 2016
Response from current dealership:
We are very sorry to hear you feel this way, Kevin and we would like to connect with you to discuss it further. Please give Amber Wood a call at 859-987-4345. Thank you.
Jan 7, 2016
dealer said he would check out suv .he never called back i
brought elsewhere his lost
Jan 9, 2016
Response from current dealership:
We are sorry to hear this and would like to get in touch with you, Ricky. Please call Amber Wood at 859-987-4345. Thank you for reaching out to us.
Jan 6, 2016
Terrible experience. Unwilling to send
photos and unwilling to discuss pricing.
Jan 9, 2016
Response from current dealership:
We're very sorry you feel this way, Brian and we would like to discuss this with you further. Please give Amber Wood a call at 859-987-4345. Thank you.
Jan 1, 2016
Too aggressive... One query on a vehicle
that was listed without the mileage or
accessories brought a deluge of emails
and calls.
Jan 9, 2016
Response from current dealership:
We are sorry you feel this way, Dave and if we can be of any further assistance, please let us know. Thank you.
Dec 21, 2015
Excellent
Dec 29, 2015
Response from current dealership:
Thank you for your review, Victor!
Dec 29, 2015
Response from current dealership:
We appreciate you! Thanks, Tim!
Dec 15, 2015
Dealer went out of their way to find a vehicle to
fit our needs unfortunately we had made a
purchase prior to them finding the vehicle.
Dec 29, 2015
Response from current dealership:
We hope we can assist you with your next vehicle purchase! Thank you for taking the time to leave us a review!
Dec 14, 2015
Did a great job, thanks!
Dec 29, 2015
Response from current dealership:
Thank YOU for choosing us!
Dec 13, 2015
I would've rated them 5 stars if they
hadn't taken so long to do the
paperwork. Otherwise the service and
salesmen were helpful, nice and
thorough.
Dec 29, 2015
Response from current dealership:
We appreciate your patience, Matthew! Thank you for choosing us!
Nov 26, 2015
Great
Dec 29, 2015
Response from current dealership:
Thank you!
Nov 22, 2015
I would highly recommend this dealership!!!
They were very nice and polite! No question
was stupid to them!!! I will always go to them! I
could never thank you all enough! Special
thanks goes to Austin Sipple! Best salesman
ever!!!!!
Dec 29, 2015
Response from current dealership:
Thank you so very much for your kind review, Trinity! We appreciate your business!
Dec 29, 2015
Response from current dealership:
Thank you for your business!
Nov 9, 2015
Dan Cummins delaership was very quick with responses, and
made our buying experience very enjoyable.
Dec 29, 2015
Response from current dealership:
Thank you so very much for coming to our dealership! We hope to work with you again in the future, Jeremy!
Oct 23, 2015
Do not want any further contact
with this dealer Took a couple of
days to make contact
Dec 29, 2015
Response from current dealership:
We're sorry to hear this, Michael. Please let us know if in the future, we can be of any further assistance. Thank you.
Oct 23, 2015
Very good. I purchased a 2013 T&C Touring. Great Van
Dec 29, 2015
Response from current dealership:
We hope you are enjoying your Van! Thanks for choosing us!
Oct 22, 2015
I was not satisfied with the customer service. I was basically told to find out any information I had to come in and apply for credit, which seems a bit on the pushy, non-essential side of learning details about an advertised product.
Dec 29, 2015
Response from current dealership:
We're very sorry you feel this way, Carol and we would like to discuss this matter with you further. Please give Amber Wood a call at 859-987-4345. Thank you!
Oct 16, 2015
Our salesman was very friendly and helpful.
Dec 29, 2015
Response from current dealership:
We appreciate your feedback, Doug! Thank you!
Oct 8, 2015
Friendly, contacted back several times. I was too
far away to see vehicle no there fault. A few times
I did not get a response back and they didnt
respond when they sold the vehicle if they did.
Dec 29, 2015
Response from current dealership:
Nichalas, thank you for choosing us and let us know if there is anything else we can assist you with. Thanks!
Sep 25, 2015
Joshua is great to work with.
Oct 7, 2015
Response from current dealership:
We appreciate your kind feedback, Rudy! Thank you!
Sep 24, 2015
Bought this car
Sep 25, 2015
Response from current dealership:
Thanks for choosing us, Alex!
Sep 23, 2015
Good communication.
Sep 25, 2015
Response from current dealership:
We appreciate you saying so, Jay! Thanks for sharing your experience!
Aug 24, 2015
Martin was great in the used car
department thanks again for a
great experience long distance
Aug 27, 2015
Response from current dealership:
We appreciate you choosing us, David! Thank you and we hope you come see us again!
Aug 22, 2015
Staff was friendly and courteous, but i
went elsewhere after waiting several
days for additional pictures of interior
and tires.
Aug 27, 2015
Response from current dealership:
We're very sorry to hear this, Robert and if you would like to discuss this further, please give Amber Wood a call at 859-987-4345. We hope you will give us another try in the future.
Aug 5, 2015
If I could give no stars I would! Bad dealership! They will try to rip you off.
Aug 14, 2015
Response from current dealership:
We're very sorry you feel this way, Abel. We would like to discuss any issues with you further. Please give Amber Wood a call at 859-987-4345. Thank you.
Jul 24, 2015
Very good. Responded fast.
Jul 31, 2015
Response from current dealership:
We appreciate you, Cody and thank you kindly for your review!
Jul 18, 2015
Very nice. Had just sold car before I called
Jul 31, 2015
Response from current dealership:
If there is another vehicle you might be interested in, Mark, let us know for we'd be happy to help :)
Jul 14, 2015
Dan Cunmins is awesome. Has the best
prices, hands down. Easy to navigate
website. Great service. Worth the trip.
And I came back in my new 4Runner!
Jul 17, 2015
Response from current dealership:
We truly appreciate your business, Rachel! Thank you so much for choosing us!
Jul 5, 2015
Purchased 2003 Chevy Silverado from
dealership. Great people, easy process
Jul 10, 2015
Response from current dealership:
Congrats to you, Jeff on your Silverado! Thank you for choosing us!
Jul 5, 2015
Lousy negotiations. They fail to realize
that with a little bit of research you can
find the real price of a car. The car also
had a large crack in windshield. They
said they would "probably" fix it.
Jul 10, 2015
Response from current dealership:
We're very sorry you feel this way, Daniel and hope we can change your mind in the future. Please give Amber Wood a call at 859-987-4345. Thank you.
Jul 3, 2015
Second time I've tried to deal
with them. Good prices but way
too far to drive without being able
to have a rough trade in estimate.
Jul 10, 2015
Response from current dealership:
We're sorry you feel this way, Tyler and would like to discuss this with you further. Please give Amber Wood a call at 859-987-4345. Thank you for reaching out!
Jun 29, 2015
Evan was great!
Jul 2, 2015
Response from current dealership:
Thank you so much for choosing us, Melissa!
Jun 23, 2015
The entire staff was very courteous, knowledgeable, fast and efficient during my visit. I had been to so many dealers over the last 4 months; I walked into Dan Cummins expecting them to be like the previous ones. And I did not think a sale would be made. Brenna made our buying experience great and painless. Will use on future car purchases.
Jun 26, 2015
Response from current dealership:
We appreciate you sharing your experience, Jimmy! Thank you for choosing us!!
Jun 18, 2015
Worked hard to find the vehicle
Jun 19, 2015
Response from current dealership:
We appreciate you taking the time to leave us a review, Robert! Hope we'll see you again in the future :)
May 4, 2015
Very responsive to my request. Prompt
and polite
Jun 5, 2015
Response from current dealership:
We appreciate you and your business, Lucius! Thanks for choosing us :)
May 2, 2015
Very easy to deal with.
Jun 5, 2015
Response from current dealership:
We always strive for excellent customer service, Keith! Thank you!
Apr 14, 2015
Dealer responded but didn't have what I needed only suggested something way out of my price range.
Jun 5, 2015
Response from current dealership:
We're sorry that we did not have a vehicle that fit into your price range, Rebecca. We hope that you will give us another try when you are looking for a new vehicle. Thank you.
Apr 12, 2015
I like my car
Jun 5, 2015
Response from current dealership:
We are so pleased to hear this, Oumar! Thanks for choosing Dan Cummins Chevrolet Buick :)
Apr 3, 2015
Internet Manager mislead me on the price!!! Poor first impression.
Salesman and Finance Manager were very pleasant.
Jun 5, 2015
Response from current dealership:
We're sorry you feel this way, Dennis and would like to see if there is anything we can do to try and resolve the issue. Please give Amber Wood a call at 859-987-4345. Thank you!
Apr 3, 2015
Great response and service to customer. Tried to find the right vehicle willingly.
Jun 5, 2015
Response from current dealership:
We truly appreciate your kind words, LeRoy! Hope to work with you again in the future!
Feb 28, 2015
Very honest about condition of auto and price listed
Feb 27, 2015
Very good! Happy!
Feb 17, 2015
Made a reasonable cash offer and would not even
counter. Went to another dealer to purchase a vehicle.
Guess dan Cummins. Isn't in the car selling business.
Feb 16, 2015
Folks were responsive, polite but not at all pushy. Got a good deal
and was treated great.
Feb 13, 2015
Didn't have what we wanted.
Feb 13, 2015
I understand it was a Saturday, and VERY busy but the customer service was absolutely terrible!
Feb 4, 2015
Worst experience I've ever had
trying to get a vehicle. They told
me the car fax was greAt and it
was one owner with no problems.
That their garage had checked it
out. Once I get the original owner
on phone he has a whole different
story about the vehicle. Needs
major work,heater
coil,transmission work,wheel
bearings. The guy told me they
gave him 800.00 hundred dollars
trade in on it and they were trying
to charge me 3,300 for it. Sales
representative that was taking
care of me talked awful to me
basically calling me a liar. Guess
he thought since his dad was one
of the big wheels there that he
could treat us however he wanted.
My wife was very humiliated. Just
a horrible experience. Trust
me,this is not the place to get a
good deal and or good vehicle
considering the way they treated
me and my family!!!!
Jan 31, 2015
Quick response. Great selection with amazing prices. Josh Mitchell is doing a great job.
Jan 21, 2015
They were suppose to call me with any new vehicles that got in,
never got one call, text, or email. Terrible customer service
Jan 16, 2015
They're really good at responding back
fast. I love it...
Jan 11, 2015
Apparently the car listed didst exist
because they quit emailing me. Bought
another used Verano for more money
from a dealer in Illinois that was farther
away. Guess they don't need the
business.
Jan 5, 2015
Great deals & great people!! Great experience all around!
Dec 27, 2014
Quick to respond, however I was not told about the true condition of
the vehicle. I was informed it was available, but after driving 3 hours
up there to look at a 2014 car, I was throughly disappointed. It had
several places of paint damage, the interior was intermingle
condition, the car looked like it had never been cleaned. There were
dead flies in the back window, and the upholstery was down to the
foam in a few places. The dealer had also just put new exhaust on a
2014 car prior to my test drive and no one could tell why. To be
looking at a 2014 car, it was in terrible condition and I was not told of
any blemish, just that it was a sharp car.
Dec 18, 2014
Professional dealership__ handles a lot of cars
Dec 9, 2014
They responded quickly and gave me all
the information i needed when i asked. I
will definitely buy a vehicle from them.
Nov 28, 2014
I contacted Dan Cummins because I was told
they have a special financing department. I
searched their inventory and discovered that
their pricing is very competitive. I live about
two hours away, so I completed the credit
application and sent an email to the sales rep
stating that I would like to get everything in
order before making the two hour drive. I have
had to contact this dealership multiple times
since then. During my last contact, in which I
sent an email starting that I cannot get anyone
to get back to me, the rep stated that he was
having trouble getting financing. I advised that
was all I needed to know since I have already
received approval at two other dealerships.
The two was supposed to get back to me the
next day to let me know for sure...... it had
note been 5 days with not so much as a call or
email. I am very disappointed, even if they are
unable to help, they could have been
professional enough to be up front about it.
Nov 13, 2014
I had a great experience with Dan
Cummons! The salesman was
very helpful and did everything he
could to make my car buying
experience as easy as possible!
No complaints!!!
Nov 11, 2014
Good
Oct 10, 2014
Inaccurate information about the car.
Sep 30, 2014
Even though I didn't buy from them they were very curtious and helpful with all of my questions.
Sep 30, 2014
Everything is ok
Sep 24, 2014
Prompt response...Great Customer Service.
Sep 22, 2014
Great Dealer, everything was A1..
Sep 20, 2014
After speaking to someone and letting
them know what I was looking for I
never received another call saying, "This
is what we have". I can only assume at
this point that because I wasn't going to
be spending what was considered
enough money on a car it didn't warrant
any effort let alone respect to follow
through with anything. I would never
want my name associated with a
business that gave little to no customer
service. A company can spend massive
amounts of money on advertising and it
be for nothing when word of mouth is
free. I would not recommend Dan
Cummings dealership.
Sep 19, 2014
I think I may have asked to many questions, because they stopped
responding. Too late. I bought a truck in PA from Nick Chevrolet.
Sep 5, 2014
sales Person was very rude. The salesman didn't sale the car the car sold itself, had it not had everything I was looking for I would not have bought the vehicle due to the poor customer service.
Sep 2, 2014
Great communication both email
and phone. Truck was as
described. Paid $3000 under blue
book. Will go back if I ever need
a new vehicle.
Aug 25, 2014
Excellent
Aug 25, 2014
Response from current dealership:
Bill,
Thanks for the review and shopping us via CarGurus.
Josh Cummins, Owner
Thanks for the review and shopping us via CarGurus.
Josh Cummins, Owner
Aug 15, 2014
They had one car to show me after saying there were many choices
and the car was in poor condition, with check engine light on. Not a
good experience.
Aug 25, 2014
Response from current dealership:
Leslie,
We apologize that you didn't have a great experience. We do have over 800 vehicles in stock and would be honored to try again for you. If you'd like to share more about your experience with me, please call me at (859) 987 4345 or send an email to joshcummins@dancummins.com.
Sincerely,
Josh Cummins, Owner
We apologize that you didn't have a great experience. We do have over 800 vehicles in stock and would be honored to try again for you. If you'd like to share more about your experience with me, please call me at (859) 987 4345 or send an email to joshcummins@dancummins.com.
Sincerely,
Josh Cummins, Owner
Aug 10, 2014
Very helpful and gave me hope.
Aug 25, 2014
Response from current dealership:
Jacob,
Thanks for the review. We're honored to help you in any way and look forward to your business.
Josh Cummins, owner
Thanks for the review. We're honored to help you in any way and look forward to your business.
Josh Cummins, owner
This is the only one i have been to so far and they were inattentive
and seem like they could care less if they got my money or not. I
would not go back but they have a Pontiac G6 that I am definitely
interested in and one like to purchase. But we will see how we
are treated the next time and go from there. Thanks for asking.
Aug 25, 2014
Response from current dealership:
Trish,
Thank you for the review. We always want to be sure that you get all of the info you need to make a good decision. It seems like you weren't given that impression at first. I hope you continue to shop with us.
Sincerely,
Josh Cummins, Owner
Thank you for the review. We always want to be sure that you get all of the info you need to make a good decision. It seems like you weren't given that impression at first. I hope you continue to shop with us.
Sincerely,
Josh Cummins, Owner
Aug 3, 2014
Great experience will definitely go
back!!
Aug 25, 2014
Response from current dealership:
Thanks Brittany! We look forward to seeing you again.
Josh Cummins, Owner
Josh Cummins, Owner
Jul 29, 2014
Fairly good
Jul 16, 2014
They were great!!!!
Jul 12, 2014
The motor was knocking in the Suzuki which they failed to put in their ad. Then they tried to sell me a car that the back quarter panel was coming off and needed all new brakes. And then there was the Nissan Altima that the interior was in horrible condition no stereo, and only wanted to give me a couple hundred dollar trade in on my Honda Civic LX which is in perfect condition inside and out. I will Never recommend anyone to go Dan Cummins.
Jul 10, 2014
Great response
Jul 6, 2014
Fantastic!
Jul 5, 2014
They did respond at first
Jun 22, 2014
Good
Jun 12, 2014
They actually wanted me to put tires on
the Cadillac I wanted to buy... amazing.
While driving the car I noticed the
extremely rough ride and when we
returned noticed mismatch tires, when
taken to service it was confirmed the
tires were uneven. When the salesman
returned (micheal) attempted to tell me
they wouldn't put good tires on the car
since I brought my own financing and
the car was already marked down...
again amazing to me that they didn't
feel the need to at least have matching
tires on a Cadillac. I just had to walk
away, I wish I could post his arrogant
look on here, and I see the car still sits
on there lot. And they still keep calling
me smh.
Jun 10, 2014
Quick reply, and good follow up.
May 29, 2014
Found what i was looking fot.
May 19, 2014
Great experience purchasing a van with them. Would defiantly buy from again.
May 9, 2014
responded very quickly do wish I 'd have had info. and chance to make purchase on this vehicle. will watch add on sight for another vehicle .
May 8, 2014
We bought our dream car at Dan Cummins!
May 6, 2014
The Truck I went to see, was so
damaged...but in all the pics online, the
truck looked great...I drove just shy of 2
hrs to see it...each way. So I drove to
Cincy, and bought a truck from a Dealer
I felt I could trust...Very happy with my
purchase....
May 2, 2014
Dealer responded. Offered better pricing but financing had a high interest rate.
May 2, 2014
Said their vehicle was in bad
shape and they didn't want to sell
it to me.
Apr 26, 2014
Went there only to find their prices way
more out of our range than we originally
thought.
Apr 13, 2014
Had a few issues with my first
visit. Overall good dealer. Just
make sure you know what you
want before going. They're very
busy on Saturdays.
Apr 6, 2014
the adv. should include the AXLE RAIO. This is important to those with
a technical background.
Apr 1, 2014
Quick and friendly response
through email.
Mar 15, 2014
It was a very good experience.
They helped me find exactly what
Iwas lookin for. VVery helpful
Mar 13, 2014
Great
Mar 10, 2014
Service is very very slow
Feb 21, 2014
Top Notch organization!
Feb 15, 2014
They've been really nice and quick to respond with any questions
I've asked.
Feb 14, 2014
Not very responsive. Look
elsewhere
Feb 9, 2014
Spoke with dealer about a vehicle
and was in the process of making
the hour and half drive when
dealer emailed me to inform me
that they didn't realize the vehicle I
was interested in was in the
process of being sold. Very
disappointed.
Feb 8, 2014
Vehicle was already sold..... I was to late :(
Jan 31, 2014
was treated well, I think I got a good deal, I like the truck.
Jan 31, 2014
Great experience. ..fast friendly
environment. ..will shop there again
Jan 22, 2014
They were fair
Jan 15, 2014
quick response by 3 different people..nice
Jan 15, 2014
While I did not purchase the truck, it was nice to have someone follow up with me about it and ask if I could use any other assistance. They only contacted me twice so they are not annoyingly pushy, which is great.
Jan 2, 2014
dealer contact Nick Gillis was direct and to the point. And he never pressured me.
Dec 22, 2013
i offer him $2500 cash in hand then act like it will cost me $300 or
$400 plus $178 that some 1 ele owe on it i would love to had it
Dec 20, 2013
Excellent
Nov 21, 2013
We drove 2 hrs to Paris ky. We
ended up buying a extremely
clean 2013 equinox LTZ for a
great price. If you are not ready to
make a purchase, this is not the
place for you. They will do what it
takes to close the deal. Great job
team Dan Cummins. Thanks!
Nov 19, 2013
Talked to them & they keep me posted. If I buy a Hummer it would
be from them!
Nov 16, 2013
I got a quick response and honest information about the vehicle I
asked about
Oct 17, 2013
good
Oct 4, 2013
Fast a friendly response!
Sep 4, 2013
Sent immediately cars that I was interested in.
Aug 30, 2013
Dealer responded
Aug 23, 2013
Drove to dealer's lot to drive a car. After I drove one I asked the salesman if he had any other suggestions for me based on what I told him I was looking for in a vehicle. He simply answered "no" so I figured that they really did not much value my patronage so I bought a car at another dealer.
Aug 13, 2013
The dealership was helpful and courteous.
Aug 8, 2013
Did not like the fact the prices weren't labeled in the car. But I was
able to use my phone and look them up. Overall had the best deal
on dock fee, and used cars!! And I love all the extra perks that come
with buying the car from them :)
Jul 15, 2013
I didn't have any hassles, they respected my time and never delayed
me.
Jul 14, 2013
very nice and very helpful.
Jul 9, 2013
They were very promt to repond, and are trying to help me best they can.
Jul 8, 2013
good communication and fair negotiating
Jun 12, 2013
Very easy to deal with. No high pressure sales tactics. Will return to them first for the next car.
May 30, 2013
Best price we found and we looked for months! Sales staff was very helpful and made purchasing our vehicle a pleasant experience
Mar 25, 2013
very rude nerver deal with them
Mar 10, 2013
They are "on the ball" at Dan Cummins and want to deal!
Mar 6, 2013
Did not want to talk with me to work a deal
Feb 5, 2013
They are great
Feb 2, 2013
Thanks for your help
Jan 20, 2013
Bought a car here. Great service and a great deal. I drove to Paris for a DAN CUMMINS deal baby.
Jan 10, 2013
great response
Dec 1, 2012
i called about a 2005 odyssey. the dealer said it was a nice car. i ask about body. said i live 100 miles away. drive all way there turns out guy way internet guy never even saw car which had bad bumper and other problems. wasted a lot of gas and time would never buy a car there. the regular saleman who showed me the car was nice and said this should of never happened
Nov 18, 2012
We are very happy with our deal @Dan Cummins,they treated us with dignity, and made us a great deal......we were happy when we drove off the lot with our 2011 Chevy Impala, and still are . We would recommend to all our friends and family to go and trade with them, they are hard working and honest people and have a great team working for them.
Oct 29, 2012
Very satisfied customer!
Oct 27, 2012
Place was being remodeled made it a mess, but salesmen was helpful
and attentive.
Sep 27, 2012
Overpriced and terrible customer service.
Aug 25, 2012
Very friendly, listened to why the vehicle we came to see didn't meet our
needs and didn't push us.
Well they are definitely a car lot that will not hassle you. I called them numerous times and ask them to return my calls. It took them a week to work a deal for me, they said VM's computers were down. Just as I was going to another dealer they called and said the truck I wanted was ready with deal that I had discussed with them, how ever when I got there it was totally different. After a brief disagreement and me almost walking out they finally changed their tune. Upon signing the agreement they agreed to do some additional add ons to the truck, after 2 weeks and me calling them on a regular basis they finally made an apt to do the additional stuff. I had to then leave my truck for 3 days and when I picked it up it still wasn't right. I have now had it for a month and they just paid off my trade in $400 short of the payoff.... I wouldn't waste my time or effort with them. If you do buy one from them they want you to fill out a survey and if you give them a good review they will send you a $20 gas card... WOW.....
Jul 15, 2012
I ask if car was available, Avoided the question, Just sent a standard
e-mail, Reply very poor, I doubt they even have the car at that price,
Gurus should check this out
Jul 15, 2012
Quick response, but vehicle was a total POS, auction fodder. Experience at dealership poor as well.