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Today 7:00 AM - 7:00 PM (Closed now)
D'Arcy Buick GMC
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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2022 Essington Rd
Joliet, IL 60435
Our Amenities
- WiFi
- coffee and other beverages
- Comfortable sitting area
Media
Service Info
Service Hours
Dealer Reviews
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Feb 18, 2026
Great dealership, nice playroom to keep kids entertained.
Aug 28, 2025
Response from current dealership:
We appreciate you taking the time to leave us this feedback.
Called to Inquire. Set up appointment even though I didn't ask. I shared my info but don't like being pressured or constantly harassed. My buying process is look, inquire, ask questions and as a Veteran and Truck Driver As Well As Fellow Car Salesman I go thru my process no matter what anyone says. May go view vehicle but initial interaction..... Ahhhhhh I might just stay away
Mar 22, 2025
Response from current dealership:
Isaac, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (815) 230-2064 at your earliest convenience to discuss how we can turn your experience into a positive one.
Nov 5, 2024
Response from current dealership:
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing D'Arcy Buick-GMC and we hope to see you again.
Oct 2, 2024
Process was easy, fast and the salesman was great!! 100% recommend
Oct 4, 2024
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Aug 15, 2024
Response from current dealership:
Thank you so much for your positive comments about D'Arcy Buick-GMC!
Show older dealer reviews 42
I called and sent a message that I was interested in the van and was told it was sold. On
Thursday 2/15/2024 I received a call as I was pulling into another dealer to pick up a new cube
van telling me that the van was still there. I probably would have bought this van!
Feb 20, 2024
Response from current dealership:
Sorry for the confusion, the van was sold. The customer that had contracted on the van back out.
Unfortunately this does happen on vehicles that are in short demand.
Unfortunately this does happen on vehicles that are in short demand.
My Sales rep was good and kept conversations going and taking care of me very well. The vehicle was great shape when I saw it the first time
to the last time and driving it off the lot.
Dec 15, 2023
Response from current dealership:
Your satisfaction is important to us, so we want to sincerely thank you for choosing D'Arcy Buick-GMC and we apologize for any inconvenience we may have caused you.
May 15, 2022
Response from current dealership:
We are very happy to have provided you with such a positive experience!
Jul 12, 2021
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Apr 26, 2021
Response from current dealership:
We're pleased to know we have been able to exceed your expectations!
Apr 13, 2021
Response from current dealership:
Thank you for your business, We're glad to hear you found our staff was so helpful!
Jan 10, 2021
Darcy is a great dealer
Mar 18, 2021
Response from current dealership:
Thank you for choosing D'Arcy Buick GMC as your first choice for all your automotive needs!
Jan 26, 2020
Vehicle was listed with the wrong amount of miles and listed as $11,295. I scheduled an appointment to go see it, but since we were driving an hour to get there. I looked again the night before and the miles had been adjusted from 5k to 51k and the price went to $11,995. They did respond right away when I was talking about coming to see it, but when I said I wasn’t coming up if the mileage was really that high and could they confirm, I never heard back. No apologies for the inconvenience or anything. Bummed this didn’t work out.
Mar 28, 2019
Quick response but still looking.
Dec 16, 2018
They were helpful when they finally responded to my email. They will keep in touch.
Aug 17, 2018
emailed and called quickly
Jun 16, 2018
Dealer was very helpful was contacted with in 5mn after and email i sent
May 20, 2018
They responded back within 24 hours
Oct 13, 2017
Yes I contacted them and they got right back to me. I discovered it was a gas engine and not a diesel so in the end it is not a truck that would work for me.
Jul 29, 2017
Unbelievable buying experience. I got the exact truck I wanted at the price I was hoping to pay. I arranged the deal by phone from three hours away, and they worked with me to get the vehicle in for a third party inspection. Great vehicle, great price, and the best staff I've ever worked with. Can't say enough good things.
Jan 19, 2017
Good folks to deal with but unit was sold before I could buy it
Sep 15, 2016
Very helpful.
Dec 21, 2016
Response from current dealership:
Thank you Dave, we really appreciate that you took the time to work with us. If there's anything I can do for you going forward please just let us know.
Sincerely,
D'Arcy Buick GMC
Sincerely,
D'Arcy Buick GMC
Aug 18, 2016
Bought a new car there and very satisfied with sales staff, thanks.
Jul 20, 2016
What a great staff to work with from top to bottom. I was out of state and they went above and beyond to accommodate me. Would highly recommend business their way! Great honest dealership! Thanks again
May 31, 2016
I just wanted to see pictures and they wanted me to put a deposit
down on something ii never saw.
Dec 21, 2016
Response from current dealership:
Thank you for letting us know Julie. We never want a customer to feel pressure and would love an opportunity to apologize to you for this negative experience. If you are ever looking for photos of a vehicle our website is a great resource.
Sincerely,
D'Arcy Buick GMC
Sincerely,
D'Arcy Buick GMC
May 19, 2016
Stopped by to check the truck out. First salesman came out
and gave me the run down of the vehicle. Then the GM came
out and gave me a song and dance for 5 or ten 10 minutes. I
said the truck was nice but thought the price was alittle high.
The GM said "well this truck is sold". Ok, so I left. 3 days later a
different salesman finally replied to my email inquiry and left me
numerous pictures of it... It was never sold, he was just mad
that I thought the price was high.
May 20, 2016
Response from current dealership:
Mr. Richie, thank you very much for getting in touch regarding this experience. I would like to apologize for what sounds like an internal miscommunication that has led to an immense amount of frustration. While we understand that it is likely some time past the point we would absolutely like to speak with you about this further, even if just to apologize to you. We understand that the car buying process can be stressful and we want to take as much of that out of the customer experience as possible. Please feel free to get in touch with me any time.
Sincerely,
Jackie Farmer, BDC Manager.
Sincerely,
Jackie Farmer, BDC Manager.
Apr 6, 2016
Outstanding communication,
persistence in helping me obtain a loan,
even with bad credit.
Jan 23, 2016
Good
Jan 27, 2016
Response from current dealership:
Thank you so much Michael. Please let us know if there is ever anything we can do for you.
Sincerely,
D'Arcy Buick GMC
Sincerely,
D'Arcy Buick GMC
Jan 7, 2016
Immediate follow up and very
supportative.
Jan 8, 2016
Response from current dealership:
Thank you Velda, we are so pleased to hear this!
Sincerely,
D'Arcy Buick GMC
Sincerely,
D'Arcy Buick GMC
Dec 30, 2015
Customer service has been A+
Jan 4, 2016
Response from current dealership:
Thank you Monica, we are so sincerely happy to hear that you experienced great customer service with our team. If there's anything we can do for you going forward please let us know.
Sincerely,
D'Arcy Buick GMC
Sincerely,
D'Arcy Buick GMC
Dec 27, 2015
Great atmosphere. Went there no
pressure, didn't make a purchase but
definitely one place I'm keeping on eye
on.
Jan 4, 2016
Response from current dealership:
Jay, thank you so much for considering our dealership. If you need anything please don't hesitate to reach out.
Sincerely,
D'Arcy Buick GMC
Sincerely,
D'Arcy Buick GMC
Dec 20, 2015
Emailed and asked for pictures and the
lady never sent me pictures. I had to call
three times and could never speak to her
so asked for another salesman and was
promised pictures right away. Never got
the pictures and then they emailed me
and told me they sold it that day.
Dec 21, 2015
Response from current dealership:
Brandon, thank you for reaching out about this. I would like to apologize for the lapse in communication on our part. If you have a moment I would like to speak with you about your experience so we can determine where we went wrong in our process. Your business is tremendously important to our team and we would certainly appreciate a moment to speak with you.
Sincerely,
Jackie Farmer, Guest Services Manager
Sincerely,
Jackie Farmer, Guest Services Manager
Nov 25, 2014
Great experience. Salesman, General manager attentive and
sincere. Additional staff kind and accomodating. Purchased the
vehicle that we were long in search for, very satisfied.
Nov 28, 2014
Response from current dealership:
Bonnie, thank you so very much for the review. I am very happy to hear that our team was ready to make your experience a great one. If you need anything at all going forward please don’t hesitate to reach out.
Sincerely,
D’Arcy Buick GMC
Sincerely,
D’Arcy Buick GMC
Oct 5, 2014
They were great. Called me shortly after
I emailed them. They didn't come down
much on a truck I liked. I bought from a
private owner same modle, 3000
cheaper with less miles.
Sep 27, 2014
Answered quickly with generic
response, I asked questions and
received no further response.
Dec 3, 2014
Response from current dealership:
Tom, thank you very much for reaching out. We would like to apologize for the miscommunication, our team always intends to provide a comprehensive and engaging experience with regards to all questions and comments regarding the vehicles inquiries. Going forward if there is any way that we can be of service please feel free to reach out to our guest services manager Darrin Bosell at 815-230-2064.
Sincerely,
D'Arcy Buick GMC.
Sincerely,
D'Arcy Buick GMC.
Sep 15, 2014
Courteous, friendly, no pressure
service.
Apr 6, 2014
truck was every thing they said it was so I bought it, dealership was real helpful and nice
D'Arcy GMC made the purchase of this vehicle one of he easiest low pressure purchase experiences I've ever had. The vehicle I bought from them was mechanically worry free!!!! Dealership was very prompt and friendly. Salesman Giancarlo Frigo was extremely helpful during the entire purchasing process. The service department put new brakes on it, and made other repairs to vehicle, which gave me complete confidence in my purchase. Sales manager Keith S, was very people friendly, no pressure buying experience, even after finalizing deal around 1030 at night.
Apr 20, 2013
Good pricing, but car had some glaring exterior damage on one wheel that should never have been missed upon preparation/detailing for sale. Tried to pressure me before I left after I made it clear I wasn't going to buy on the spot.