Covert Ford Lincoln-Austin

Good

Immediate response to my questions

I worked with Monty. We didn’t purchase the vehicle because my wife decided that she didn’t like the color of the interior. But I give Monty 5 stars for putting the deal together and meeting all our needs and answering all our questions.

Smooth transaction! Overall sales experience was an A (delivery sale)

It was a great experience buying this tahoe, salesman Mohammad was greet professional and helpful. They also responded when I wanted to know more about vehicle.

Responded quickly but when I pursued a trade in they low balled my trade. They also added 3 items on the truck that I had inquired about which I had not wanted nor had I asked about.

Terrible. I bought a 2020 Tahoe from them. They try to add on a bunch of additional charges. When I said I wasn’t paying for all those add on expenses, they agreed to remove them but then added them back on. Delivered car 1 1/2 days late in the dark and only gave me one key fob. Also didn’t fix things that they were going to fix prior to delivering it. I stopped payment on my check, cancelled the whole deal and returned their Tahoe the next day. Drove the car I traded in back home.

Awesome staff that I worked with. Sam my salesman and Adam in finance - they were amazing!

Was told a certain price and they would contact me when it was ready to be looked at. Never heard back and found it back on CarGurus re-listed for several thousand more. Original price was 14,900

Great

Great experience as far as car buying can be, sales staff very helpful and attentive

rapid respond

Contacted immediately. Truck was in good shape and as advertised. The only long wheel base truck I could find in my budget. Bought it right away.

Received a lot of confusion from many different people at this dealership. Evidently none of them knew what was going on with this car

Very Profession Dealer Ship! Each of the person who I was contacted to was very Professional, getting the information to registered this car in Massachusetts was no problem. . This Dealer Ship is a very good place to purchase a car. I asked for a few items that were not included in the sale and my sales person got them and put them in the Trunk of the 2006 GTO. He did not need to do this, but he did. I really appreciate his help!!! A side note my sales person use to live in Buffalo, NY and is a Great Bills Fan, got smart and now living in TX all year long no more 84" snow storms, in Buffalo!!! :-)

Purchased my vehicle from an ad on Car Gurus. Urial did a great job ensuring the car met my expectations, and drove over 3 hours to deliver the next day. Great experience! Thank you Covert and Urial! Jill

Fast and fair

They responded quickly & this is actually what I purchased & I'm awaiting for the vehicle to be delivered.

Fast response! I got it!!

The process wasn't too bad but i feel like it coulda been better, I was told they were overpaying for trade ins but that didn't seem to be the case.. and Negotiation if the car i was trying to buy just seem impossible.. but specifically one manager told me that an add on i didnt want was going to be removed, went to financing and it wasn't i was just a little confused on how that happene.. Only one person seemed to understand how navy feds pre approval loans worked, other was telling me that i was wrong when i was trying to explain it

I contacted them about a Ford super duty that had been listed for over 100 days. They responded with we don’t have any in stock but can order one that will arrive in 6-8 weeks. I called back to inquire further and never got a response back. Why would you keep a listing for a vehicle you no longer have? To manipulate people into contacting you and then being dishonest about ordering (new Ford super duty orders are taking months).

Excellent service and they take care of the customer very good

Good service

Anthony went above and beyond to make my experience great while searching for a Range Rover. He and his manager were honest, kind, and willing to do what it took to make me truly be sure about the car I was looking at. While I was actually searching for a Supercharged and the one they had was an HSE, if I was searching for an HSE I would have bought from Anthony. He answered all my questions, addressed my concerns and offered to have them all fixed, and his follow through was outstanding. The next time I'm in the market I will certainly check with Anthony on his inventory!

I contacted the dealer and advised I was interested in this truck and asked for pictures and the agent advised they would send soon but never received the pics or any other communication.

Overall experience was great, happy with transaction, will consider in the future.

Great customer service and we bought the truck we were looking for!

Everyone was great and so helpful. We had a great experience

Covert Lincoln Ford has very knowledgeable sales agents. For example, Nick O’Neill listened carefully to our plans and needs for the towing package option. He only showed us cars with the options we wanted. Then, after lengthy considerations, when we finally made a decision, Nick delivered the Expedition along with all the transfer papers to our house to sign.

Even though I didn’t make a deal Brad was most helpful.

I got a very good professional services

The experience was pleasant. Manny was very personable, listened to what I wanted and expected, and did not try to up sale me. The finance department was great. The only glitch was on my end. During the process a family situation arose that put me against a time wall. Even with me being anxious they understood and moved the process as quickly as possible. I can not speak as to how he vehicle will be under use, however. Only time tells when it comes to autos.

Friendly folks.

Quick response and very friendly!

I went to see this Truck after talking to the salesman several times I get there they raise the price by 3000 the whole time tell me it's a great truck but they are putting so much money to fix it which is why they are raising the price on top of it all I couldn't even test drive the truck cause it was blocked in they new for a day I was coming in should have had truck ready and maybe mentioned the price jack up

Good.

All around experience was very good. Had to do the dance a bit on price, but that's to be expected. Salesperson was good; paperwork process not very painful.

I contacted dealership to schedule a time to see vehicle, once I arrived the customer service experience was terrible. The sales person said he had to locate keys and after waiting for 30 minutes without any word from the salesperson we left. Other salesman were just standing around but none were helpful. Terrible experience would not recommend. I never received an apology from salesman even though he had my contact information.

Great customer service and great deals.

Expressed much interest in vehicle. It was a sponsored search out my area so I wanted to meet at spot between cities (3 hr drive). I have bought multiple vehicles meeting and signing for like that. They said no, didn’t offer to bring it up to my location either. Obviously they weren’t trying to do business , just sit back.

I was contacted promptly by the Covert team.

Quick response

The salesman did a great job of returning my call promptly and answering my questions about the vehicle.

I was impressed with the pricing, but it was not exactly what I wanted in a vehicle.

Excellent service!!

Great experience ..eager to sell !

Fantastic experience! Saw the car on Monday and bought it on Tuesday. Very quick process. Sales & finance was great to work with. Bob & Jesse was were so easy to work and made the process easy & quick!

Great communication. Still helping me look for vehicle.

Got all the way to signing. I had insurance binder.and was ready to sign when they told me, by the way, this vehicle was used as the managers demo and has 4700 miles on it. Bad business

Typical dreaded car salesman experience here! Played games with the pricing, then with availability. Had a vehicle listed as new with 0 miles then found out it had over 5,000 miles but nowhere was it noted as being a demo or courtesy vehicle like many other dealerships had. Just a lot of nonsense & back-n-forth & clear use of all the usual tricks of the trade that most of us are privy to these days. Very disappointing.

Everything went well. Bob helped us purchase the vehicle we wanted.

Yes everyone I spoken to are very helpful

Prompt response & informative.

They were great to work with . We did mostly everything over the phone so I didn’t have to spend to much time at the dealership . Great customer service .

Very helpful and knowledgeable sales person who made the total experience very enjoyable.the finance department was very helpful getting us the best possible loan. Overall... 5 stars.

Salesperson did not have updated sales information and was unable to provide it. Unfortunately when we first arrived, someone else was test driving out of the lot the vehicle we came to test drive. They purchased it. :(

Good follow up, couldn't get together on price.

Car was not on lot after driving from out of town. Did not contact me back as promised and again car not available. Scheduled to come back the following day and still had to wait hours for detailing I was titled. Car was not detailed and absolutely disgusting inside. The car had dents all over and didn’t run any better than it looked. Should have walked out when I had to text the salesperson because no one else would acknowledge my presence with at least 5 employees in and out of the office.

Kimberly was very responsive to my needs and was very helpful

Richardo Costa was very professional and knowledgeable. I purchased my car from him.

Polite and willing to help

It was great, the Thomas was super chill and never rude or pushy. I appreciate that. Actually, the manager was great too - They were super easy to haggle with and eventually came pretty close to our offer.

Good

I did call about the truck. I liked it and it was a good price. I ended up getting a f-150 from them . They have a really great team

Prompt courteous service

Prompt response... not too pushy

Helpful

He was good; I felt he was a tad quick to dismiss a helpful to me, but fair to the business offer. Maybe I would try again later. COVID has a lot of folks hurting but vehicles are still holding at prices not compatible with the present economy.

Initial auto email came through. Ran my credit. Never heard back but I was also trying another covert dealer at the same time and they couldn’t help me so maybe that is why I never heard from them again till the follow up email. Not their fault life has been crazy for me and they couldn’t help.

Love it!!!!!

When I sent the inquiry through CarGurus, I included a few questions I had about the vehicle. I received emails from 3 different people at Covert Ford, none of which answered my questions. I returned an email to one of the salespeople, again asking the questions, no response was received. Then I reached out to the second person that had sent me an email to begin with, again no response. A week later I received a vague email, asking how they could help me, but the vehicle I was interested in was already sold. Covert Ford obviously doesn't concern itself with customer service.

Responded quickly

Good visit. Very responsive.

It was good

I was pleased with the person I spoke with but I have been receiving emails and reply back but then there is no follow-up from the dealer

Good experience with Covert. I have bought cars from them in the past.

They was excellent and professional and well knowledgeable and was ready to work with me on a deal

I bought it , had a few issues they toke care of . And I got a good deal, clean 1 0wner. Am very pleased.

Replied pretty rapidly

The best dealership I have dealt with since I started buying cars.

Have not been there yet because I am not in a rush to buy. They have been contacting me daily by e-mail almost to the point of being annoying. I have not counted them out and I do realize that the car business is extremely competitive but there is a fine line between pushy and helpful.

She was pleasant and helpful however said she was going to look into other vehicles with larger fuel tanks and has not returned my call.

Manny has been an excellent sales consultant.

Very nice people

Anthony Avera contacted me and was very helpful. He worked with me on both the price of the car I was looking at and the price of my trade.

Dealership replied immediately to my request for more information on vehicle! Also, Brian Harms the salesperson, went above & beyond to get us all the pertinent information for purchasing the vehicle! Highly recommend this dealership & Brian Harms!

Was great

Responded and did a good follow up.

The car was already sold and it took them 3 days to respond

Easy to deal with, professional, and I bought the Jeep. I highly recommend them.

Great Information giving

Thorn was amazing!!! Never stopped helping us get our vehicle!!

Upon arrival made contact with Brad Townsend- GREAT customer service, welcomed humor and appropriate dialogue. Also most generous. Thanks Brad.

They got back to me & forwarded the info I requested in a timely manner

Called right away set up stuff for me

I had a great experience with the dealer. The salesman Bob Nadeau was very helpful and knowledgeable. I felt very comfortable purchasing the car. From the time I walked in and drove out I was stress free.

They are very professional, pleasant and attentive. I had a very easy time buying my car. I really liked my salesman Bob G.

Prompt response, fair to work with

Responsive & professional!

Lee Stiles, they you sir I was in and out with stress. Never felt pressured into the purchase, Mr. Stiles was always current and prompted on information and returned calls. Overall good guy to work with.

Very responsive and reasonable. Bob Nadeau was my sales specialist who I recommend using.

Lee Stiles was great. It was his first day on the job and we were his first costumers. He didn't let that hold him back. He was not pushy into trying to sell he would just sit back and answer all questions very truthfully. Was a great experience and I would totally recommend him to others. Keep up the great work Lee. Thanks again.

Very quick to respond

Some delays but Manny was very helpful. Bought vehicle.

Tim and Mike were very helpful. They were all business and made the deal solid if there were any questions. I have purchased many cars, but this was an easy buy by far. I will be back!

I got a fast response and they were very helpful.

Such an easy experience. I test drove the car one night and came back the next day to complete paperwork. I highly recommend Cover Ford!

We purchased this vehicle. We were told that the car would be detailed and inspected before we could have the car. A loaner car was provided and instructions were provided on how we would be reimbursed for gas. We did not get the car today but also did not receive a call letting us know details on when we would get the car.

It was great for a while, but when I didn't purchase the vehicle I was inquiring about, Will became rude and unresponsive.

He’s a great car’s sells man and really quick response to answer your question

Very friendly on phone, large selection

I did not buy this truck, but I did buy another one. People were helpful and courteous.

The people at Covert went out of their way to help.

I got a call from a salesman and an email from the general manager giving me his cellphone number to call with any questions or complaints. Very nice people. Very negotiating buying a car from them.

Great!

dealer were professional and aggressive with wanted to show me their vehicles

The price was low so I got interested. Their add was deceptive. It's not a Platinum. It's an XLT which doesn't come close to the Platinum. I pointed that out to them but they won't change the ad and be honest. Also there are only a few pics which are not helpful. You can't really know what the truck looks like unless you go to their lot. I wonder if that might be their ploy to get you there.

Quick response. Worked well with us on financing etc.

This is a first class dealer ; they contacted me right away sent me photos/video of the car I was interested in and offered it for a good price. Frankly I wud have bought it had it not been owned by a person who smoked alot in it (stink) and they understood and agreed with me. I'm still looking and if they get another in I wudn't hesitate to go there.

The salesman was prompt on getting me the information and pictures I requested! Very friendly!

Great car, great service - exactly as advertised. Highly recommend Covert!

Good service, just wasn’t the car my wife wanted

Used car sales is slow. The client I was working with was very nice and down to earth. Despite wanting to sale a vehicles, he was very understanding and explained to me that I should get what I want and not settle for anything else. His honesty alone made me want to purchase the vehicle I test drove even though it didn't reach my full expectations. Great sales associate, slow finance process.

Went there a couple times... First experience was pretty basic. Couldn't find the truck I wanted. A few days later, I got a text from George saying he had a match. He found a beautiful truck that matched all my criterias within my price range. In no time we were ready to buy. George is quiet and straight to the point... Very pleasant and professional.

Quick response.

Although I didn’t buy the car, the quality of customer care is unmatched.

Wow Tim was fantastic Called followed up with email The car was washed, inspected and ready to go when I drove up from Houston

Sales consultant started texting me but stopped responding? Kinda lame

Great customer service

Quick response went down to dealership checked out car. My only thing is that the salesperson said they have the key for a test drive but when I got there the car was buried behind cars and couldn’t get it out. I wasn’t worried about the test drive but for other customers that might want one

The truck was listed as 4WD but was actually only RWD. Big waste of time!

Contacted me quickly and was pleasant and made me want to visit to see what they had

I bought my car the same day I located it on CarGurus! Excellent and seamless service. Thank You Dexter for your kindness and expertise and that's Travis for making the deal quick and easy!

Great experience. Matt was professional, yet personable. We purchased the car site unseen based on his feedback from driving it ahead of time for us. We had the opportunity to "opt out" of course, when we drove from out of town to get the car. Nice job!

Very disappointing. I made an offer of 24k, and was told 24550 was the VERY BEST they could do. I then called it to their attention that it is listed on Car Gurus for less. Covert stated they were unaware the truck was listed and blamed the Marketing dept. This is the second time in a yr this exact same situation has happened at Covert Ford. Covert has lost all credibility with me

I initially exchanged emails with a salesman by the name of Gregory Ray and he was extremely helpful. I went to the dealership on a Thursday and when I got there Gregory was busy helping another customer. It took a very long time for someone else to come and assist us. The car lot itself was very crowded with cars. They were busy serving several customers but it was almost as if they didn't really care to try to work with me. I had CASH! That didn't seem to have any impact on the finance manager. We needed them to come down on the price of the car by $800 and he wouldn't budge. Overall, the dealership itself could use a little lesson in kindness.

I was contacted before re: the vehicle info and later was told it was no longer available. Later on i was contacted again by another person and was told about thwe availability of the vehicle. I fot really confused of real story...

Great salesperson, Manny. Set up an appointment within 2 hours of putting in my request. No pressure, very helpful.

Lowest pressure dealer experience in 30 years of buying. Went above and beyond, quick friendly and personal service by the whole Covert team.

Quick, friendly replies from the dealer. The agent followed up with other vehicle choices.

Very Response and they follow up.

The contact from Covert Ford was very polite, however, the vehicle that I inquired about had been sold several days previously. ALL dealers need to quickly update their listings so that customers do not waste their time inquiring about vehicles that are no longer available.

No prep on the truck, cracked windshield, cracked driver side mirror, broken housing for passenger side mirror and during all the texting back and forth the salesman never mentioned any faults. I drove about an hour hoping to get the truck only to drive home without one.

Great place. Ricardo was very helpful.

Eddy picked me up at the airport, he attended to my needs in a timely fashion. My overall rating is 4 stars for this reason alone. No one in the entire dealership said hello to me or asked if I needed anything besides Eddy. When I was waiting in the service department to sign the paperwork, they are very understaffed, zero personal attention, the parts department was ok, not great. Eddy was great, though when the times comes for a new truck probably will not pick Covert.

Excellent deal with fast, friendly and even follow up customer service

We began negotiating the price on my trade in over several days and we were not too far off from where I wanted to be. Then they come back with my price with trade in and turns out they raised the price $6000 (now $2000 over MSRP). In the days I was waiting for them to get back on me on my trade in they had raised the price on their site and on car gurus and I am sure other other sites as well. When I showed them screen shots of both cargurus listing and on their own dealer listing they claimed it was a mistake in advertisement. The car had been listed for the price I saw for nearly two weeks and before that was listed at MSRP. Don't let dealers like this pull a fast one on you. Overall I thought that move was just a waste of mine and their time.

Pete was a great sales rep. Knowledgable, accommodating, friendly and with a good sense of humor. No pressure, no problems. As always, larger dealer network practices are annoying. Now I'm on a list for their "truck month" promotions at a different dealer, for...trucks, which I have NO interest in. Such is the animal of car shopping...still. :)

They have been nice to work with

Quick response they are priced a little on the higher end, but very easy to deal with.

They contacted us right away. We went to look at the car the same day. They were helpful and courteous. We bought the car.

I worked with Jeff Lynch while at the dealership and he was more than helpful in the process of trying to find a car that I wanted to but when I was not sure what the best car given my wants and needs were. Highly recomend his help in the car buying process.

I send email, and they responded very quick providing all info on the vehicle. Was contacted by sales manager immediately, very professional.

My text was responded to, but no negotiations on price. And I really liked the car. And I'm still interested, but it needs new rims, That's why I tried to negotiate

The dealer reached out but I had made my purchase decision already.

They contacted me, and I thought the deal was a good one. We agreed on a price, It was for a very slightly used truck, and so it made sense to purchase from a dealer half a continent away, subsequently I flew out and bought the car. Buying experience was wonderful, Jeff Sheppard was a pleasure to deal with, in fact he was straight forward and seemed to avoid all the standard Car Salesman BS I have experienced in the past. I would recommend Jeff and Covert Ford to anybody who is in the market for a Ford Product.

I sent my info to get a price on the truck and they will not stop texting me now

Inquiried about the car, it price was over price by $1,600.00 vs Kelly Blue Book / KBB.com fair price based on the year and mileage. The salesman wouldn't come down at all on the prince of the car! Buyer do your research before you call these places!

While the dealer did reduce the price for me, the check engine light came on and the car began shuddering after just 2 days and 35 miles. After towing the car back to the dealer for service, the car needed 4 new spark plugs and 4 new coils. While I did purchase the car "as Is", I expected more mileage before experiencing any major issues . After much discussion, the manager did cover the cost of the tune-up, but only after first suggesting that I pay a portion so I would "understand my responsibility". Once the car was repaired, I was told that I was now "on my own". Despite the price reduction and free repair, the condescending attitude was enough for me to never return there.

Yes! Excellent communication by phone, email and texts. I purchased the vehicle!

Best car buying experience from a dealer thanks to Mitch Larkin.

Bobby Morris was wonderful to work with. We bought this excellent car at what we felt was a fair price.

Very responsive. Answered all questions.

God awful. Drive a 2004 Volvo and half way thru the test drive the real part of the car road funny. Got out and check everything. Runs out the driver side tire was about to throw tread. I had already noticed the rear tires would need to be replaced. I will admit, I didn't ask if they inspect all used cars before putting up for sale. But most large car dealers usually do. Then a 2008 Taurus X was online for 4250. Went in to see what I could do to purchase vehicle only to find out that the price on the Internet was wrong and should be 6750. Which isn't my problem. The manager never got up off his lazy butt to come explain it to or even consider a better deal on the Volvo because of the error. A good manager should have caught this. And the explanation was they use a 3rd party to put their info on the Internet. Well they need to find a better 3rd party. And then the salesman didn't have any business cards. So he went and got one from a different salesman and scratch that person's name and number out and put his on it. Really you should know when you are almost out of business cards. I don't know about the new car sales part, but it seems like a 3 ring circus at the used car sales and avoid going to this location.

Very good experience, but could not make a deal did not have anything with the options we wanted or in our price range

Very pleasant sales person. Decided not to purchase car, but he search for others trying to meet my criteria, Overall experience very professional, though I did not purchase a vehicle,

Good

Vehicles do not seem to look very detailed at least the pre owned do not. Would not feel like I would be getting the most Honest Exoerience from them especially as a woman.

Great experience Gregory was awesome. Our daughter will be over joyed with her new Christmas present. Thank you covert and Gregory for making it possible

This was a no hassle transaction. They would not budge on the internet price which I completely understand that's what "no hassle" means. I was in and out in just a couple of hours.

Joel took great care of us even though we showed up without an appointment. We bought the car we wanted and although they did not pay us as much as we wanted on trade in they got really close. We will buy from them again.

Good and fast.

Great deal and value for money at Covert Ford! Our whole experience was quick in quick out, taking just 2 hours from test drive to decision making to purchase. Ilan made sure to have the preowned car cleaned and gas filled before we drove it out the lot the very same day. No pressure, no hassle. Paul took less than 30 minutes to process the financing paperwork. (It helps to know what financing terms you want.) Being open, transparent, helpful, and offering you the best deal they can sets Covert Ford aside from other dealers.

Ad is wrong, state that the vehicle is 6.5 foot bed and interior is dark brown, but the vehicle has a 5.5 foot bed and interior is black

Best car buying experience ever!

Very good service.