Covert Ford/Chevrolet Hutto

Contacted right away and answered my questions.

I did not purchase this vehicle but I was contacted quickly by the sales staff and they followed up w me well. Will definitely be receptive to doing business w this dealership.

The dealer contacted me right a way. The only problem is this dealership only has good or fair deals, but no great deals. I only want a great deal on the next truck I purchase.

Great

Great dealership. Good communication skills. Nice people to work with.

Very nice dealer. Very helpful. Didn’t buy the one I went to look at, but found another one.

They did good didn't buy truck but not thier fault

Good

Great

Brandon was really nice. He kept me informed on the vehicle even after he told me it was sold, he offered other options.

They have contacted me almost daily, multiple times per day, since I inquired. They seem wonderful. But unfortunately I decided not to answer because after researching, I realized the entire system is so inflated at this time I cannot afford to buy. I’m going to be driving my 12 year old van for a while. Buying a vehicle is no longer an option for people with an average income.

I wouldn’t even give them a one star. Worst experience ever!!!!! They got right with me and lied from the start. They will tell you anything to get you to drive there. I made an appointment and was harassed from the beginning with reminders on email and text over and over right up to the appointment. Then they didn’t even have the car I came to look at. I was told they did. The person I had the appointment with wasn’t even available and we never saw him. A young kid said he would get us started. Didn’t have a clue what we were there to look at. He coulofind it when we told him. Said it probably got sold. Then he left and came back 10 minutes later saying the car was a turd and they had to dump it. They probably never had the car. Pictures were sent out because it looked great for a great price for a beginner car for a teen. It was nothing but bait to reel you in to the dealership. I drove 45 minutes to get there to be lied to and didn’t even see the person my appointment was with even

I was very interested in the 2018 Ford Expedition Max Lim 4WD and contacted the dealership (almost immediately after it was posted on the internet) asking for some pictures since there none yet listed. The pictures never came, but an email from the dealer came the next day indicating the truck had been sold. Why does it take so long for a salesman to go out to a vehicle, whip out his or her cell phone, and shag of a few photos? As a long distance, buyer, I felt was my business wasn't prioritized, essentially squeezing me out of contenion as far as purchasing this particular vehicle.

This dealer was the absolute worst! They had me do a credit app and everything and then said the Jeep I wanted was sold off to auction but obviously that was a lie because here it is at a higher price. I had at least 6 different people calling, texting and emailing me and none were communicating to each other. I am still being reached out to as if I am a new connect! What a nightmare. From Jarrell, Maria, Amy, and Gessica and all the others who passed me back and forth, it was a horrible experience. I am so thankful I found a great dealer elsewhere who treated me respectfully and I was able to get my Jeep because this one is a joke.

Everything was good

I contacted this dealer in regard to a specific used car on there lot that had no pictures listed online. They responded asking me to stop by to look at the car. I live an hour away and told them I would be by the next day. That evening they sent me an email with used cars I would be interested in on there lot. The following morning I received a text message and 2-emails confirming I was stopping by to view the vehicle I was interested in. I get to the lot and tour the inventory before stepping into there office. I didn’t see the car I came for and several cars that are listed for sale online. I go into the office and the sales guy I was speaking with didn’t remember what car I was interested in and passed me to another sales associate because he was helping another customer. I decided to wait outside due to there cramped office. After ten minutes of waiting the sales associate informs me that the car was sold last night. It’s 2022, modern inventory systems should update in real time

Responded very quickly

This dealer responds well enough, problem is they never answer any of my questions. I live 2 hours away and have asked mutiple times for pictures of a listed vehicle and the advertised price on the lot. The only response I get is spam emails and phone calls to make appointments to see the vehicle. Why would I commit 2 hours to drive and find out its not as advertised or the wrong specs/color.

Lack of communication…..made me drive almost 2 hours to them just to tell me they already sold the car I had made an appointment to go see

The car was listed without any photo's and w/o a price listed. I communicated several times with this dealer asking for an asking price and photo's. They kept trying to contact me without responding to my request for photo's and a price. If a dealer cannot give a price and photo's for a car they want to sell, it's time to look elsewhere. I would recommend bypassing this dealer. They were unable to do the simplest of task.

My only hesitation is thatI was empathetically told that the dealership does not back the sell once the car departs the dealership’s lot. The sales staff politely offered an external warranty source.

Worst car buying experience!! After days of being ready to sign on my purchase they sold my the truck!! Unethical and shady make sure to check ur financing carefully for hidden fees and verify with bank ur APR RATE

They responded. But, I went with another dealer.

They did contact right away

I called them. I had already been approved for loan. Set appt. Thw man I set appointment with wasbisy with other customers. Did not even acknowledge me for a while. Finally sent me to someone else. Car I was there to test drive And buy was lost. Spent 1.5 hours before they told me my car was not available. Bad experience

Went back and forth about vehicle, was told to come test drive it late in the afternoon. It's on the lot to drive. Was text at 7:15 am the next morning by Grady (salesman) to make sure I was still coming. Store didn't even open until 10:00. Drove an hour to get there. Got there before they opened, went inside when they opened and they didn't even have the car. AND IT MY WASN'T SOLD THE NITE BEFORE, unless they were lying to me then as well. Complete waste of the and unethical as heck

Good customer service

5 star

Was contacted by Jake Valdez, I told him what car I was interested in and let him know when I would head his way. Told him I was driving over 1 hour away to look at the specific car we were emailing about. Let him know the day of that I was heading there that evening, (asked eta) I emailed him before I was heading out which I live far away, (asked eta again) emailed him when I arrived only to get a email stating that the car I was there for sold earlier that day. WHY NOT TELL ME THIS BEFORE I MADE THE DRIVE? I will not recommend this dealership to anyone! Communication is not there. We walked the lot over 30 min without one single person coming to greet us even though Jake knew we were there. All car seemed to be way overpriced there anyways so I’m not sure why the car I was interested in was selling for a great price. Now the car has an updated car fax with several owners and accident reported which was never listed there before. Beware of this dealerships before you make the drive.

The deal was done in no time, they even delivered to south texas. I told them what i wanted and they made it happen. Will recommend this dealer.

The experience was fun and the guy did call to see if i was still looking . I appreciated that. But i already made my purchase thanks

Horrible. We called about a car and set up an appt. Drove over an hour to see it but it had already been sold.

Dealer doesn't honor advertised internet prices. They have dealer installed options that add to the advertised price they won't take off.

Great customer service

Great and friendly service! Definitely recommend Going there for vehicle shopping.

Deontae helped us and was amazing! Got us our truck and made sure another buyer didn’t come in and interfere like they were trying to! If you go to Covert Ford/Chevy in Hutto, ask for Deontae!

They were quick to reach out and set an appointment to see the vehicle we wanted. On our way to the appointment the vehicle was sold before we could even get there. We wouldn't have known if we hadn't reached out to them prior. This is apparently standard to have multiple appointments for the same vehicle. There wouldn't have been an issue if they contacted us about this when the vehicle was sold to someone else.

Timely response and consistent follow-up.

Great service experience:)

I bought this truck was told it would be delivered on Friday called on Monday was told everything was on schedule call Wednesday and was told truck won’t be there till next week very bad service typical sells man full on lies to get the sell definitely not a man of his word

Great follow ups

Great experience

They were very helpful from the first call I made to them

Responded quickly to set up appointment. However, when I arrived the salesperson was not able to be located, and no one knew I was coming. They did find someone to help and were very friendly and helpful. But it took a really long time to find the vehicle I was interested in. No pressure sales tactics was nice.

Loved covert...Natasha was great..good experience... I learned a lot..

Very nice and communicated with me but not the right color for us

I’ve been working with Sydney. I miss this one. Now wished I’d jumped on it. I’m still working with Sydney. Hopefully she’ll find me something similar.

We went in, spoke with Chris Huff, made a decision and worked a deal. We were NOT happy about being told we had to buy COVERTS warranty and we bucked that and ended up being told we had to buy at least one of the products so we did but the rest of the car buying situation went really well

They called me and scheduled an appointment, but the truck was sold before I could drive to the dealership. But overall they were somewhat helpfully.

Good communication.

Answered questions very promptly and professionally. I did not contact dealership in person. Email only. Vehicle sold before I could arrange test drive.

Emailed me quickly

Dealership continued to just ask for my phone number. I just wanted to know their out the door price. The price was never provided, put the price was finally posted to CarGurus.

This dealership is the only one I contacted that gave me a price. I contacted numerous dealerships asking for price quotes and got none. They all wanted us to come to their dealership. Kami at Covert answered me quickly by text and gave me a firm price quote. But ultimately we found a vehicle from a dealer locally. And will deliver a vehicle to your home in TX

Excellent service! I didn’t even have to leave me home. They brought the car to me!

Great group. Wish prices would have been more competitive.

The They have been very attentive with call me back and as a matter fact they text me twice a day every day but I don’t remember suggesting that I get some information about this vehicle

They were very prompt and professional we even made arrangements to go see it. But I been very busy with work stuff and haven’t been able to go see it. Good dealer and salesman Evan

No pressure to purchase. However, they played down a mechanical concern that CarFax actually showed had been a previous issue. Don’t take they’re word for vehicle’s past history, read the CarFax carefully!

Very polite

Good exchange - did not buy

There were very helpful and i got a new car

They were nice and friendly. Would recommend people to due business with them. Didn’t have any trouble with them.

I was contacted right after submitting an inquiry on the vehicle.

Responded promptly. Not in my price range.

It was quick respond, but I find different vehicle that we like it.

Great device

Everything seemed to be going good till i submitted my credit application. After that, i never heard from them again. It had my hopes up only to be very upset at the end with not even so much as.a call or email to tell me that i wasn't approved. By far the biggest disappointment from any dealership ive ever tried to do business with.

They reached out. They couldn’t help me and I eventually figured it out after no response. Obviously I wasn’t a sell but I emailed anyway since I hadn’t heard from them. As I thought, they gave me my denial almost immediately. Initial contact good and follow up standard ‘how did we do’ contact good.

These guys were great! They seemed to go out of their way to work with me and sell me a car at a fair price. Great customer service. I recommend them

Wonderful so far

Excellent service and attention!

Great

Confusing, I was sent several emails and they were all from different people that said they had just gotten my email. If they can't get their act together on who replies to emails then how can they help me find what I want? I changed my mind and lost interest in the vehicle.

Kari was very accommodating. Much obliged.

Great follow up!

It was very smooth with the deal that was made. Now I would say fast but nothing is when your closing on a new or used vehicle. But all in all I had a good experience with hutto covert.

Fantastic dealership. My salesmen has been extremely helpful as I've been shopping around with my financing approved. You can tell they want to earn your business. Can't recommend them enough

Bought every car there

Great quick to contact

Very quick conversation, asked them if they were flexible on the vehicle price and they said not at all. Car is overpriced per data that I pulled.

Great people to deal with, I bought the truck was only there a few hours, and and everything was done,

Very responsive and contacted quickly. Will test drive a car and give review after my experience.

Dealer argued about leather seats and a Sunroof being on a Limited Package. I brought it to their attention and they stated the truck was priced at a SR5 package. THEN REMOVE LEATHER AND SUNROOF. Dealer was willing to work with me but it took some time to get them to contact me back via email.

The folks at Covert in Hutto were amazing. They made the process so easy and they were very responsive. I will be recommending this dealership to everyone I know!!

Fast response

Direct and professional.

Purchased this vehicle sales staff was very wonderful thanks Chad Cox

This vehicle is no longer available! A rep did respond very quickly. However, she refused to have a serious conversation with me about purchasing options over the phone and when I did arrive they showed me another vehicle. Same model, different/higher price. I wish they had just been honest about the vehicle instead of using this one as bait.

Friendly, knowledgeable and not pushy. Good experience.

Keith gave a quick response. Was GREAT! We met and purchased the next day!! Got the Jeep my daughter was wanting during our two month search with CarGurus! Thank you for your excellent info and selection!

delivered as promised, easy to do business with

They contacted me about the truck and we setup a time and date to see the truck. Enroute to Covert they called and said the truck had been sold. I bought a new truck, they really took care of my wife and i.

I got an e-mail from Dan , the owner - personally stating one of his sales members would contact me. They did shortly thereafter, but never replied to my questions. I guess I'll keep looking elsewhere.

Alex was great about answering all my questions before I made the drive to his dealership!

Great group of people ! Very helpful

Smoothest long distance purchase ever ! Was reached out by Tim within 15 min from sending a text to the dealership. This was Sunday night at around 9:00 pm. I had the car delivered to my house the next night for free. Very smooth transaction.

Brian did a great job 10/10 would go there again for a car he wasn't pushy like the rest of the other sales people I've talked to

When I contacted Covert in Hutto about their 2014 Mustang GT(I initiated contact about the 2015 in the photo you have,but they had a super low mileage 2014 GT),I gave them specific parameters as to my trade in,how much payout was,how many miles on it,sent photos,etc.,I wanted zero down,maximum monthly payments,where I was with my credit,who my finance company was(and that I wanted to use my current finance company.The internet salesman said yes come on out we can make this work for your price, They didn't. They then proceeded to ping hard credit request without asking me lowering my credit score this week by 26 points. Plus they STILL couldn't meet my parameters as to monthly payments. 3 hours of my time wasted and I missed a purchase on a different Mustang with a few more miles. Listen dealers = If a customer tells you their monthly payment limit is $400 per month,don't try to sell them a car for $465 per month and ping their credit multiple times in the process. Stay away from these people.

I received a text and when I called I talked with Cliff Collins. He was very helpful and knowledgeable with the questions I asked. I did not buy the vehicle up there because I found another closer to home that I liked better. If I lived in the Austin area I would highly recommend stopping by Covert in Hutto and talk with Cliff. I'm sure he could help you find the perfect vehicle.

Very helpful. If I decided to buy, I will be contacting Covert.

Covert Hutto e-mailed saying that someone would contact me by phone concerning this vehicle, but never did.

The day I wanted to look at this truck I was told at the last minute that it was getting hail damage repair and could not see it yet.

Covert didn't become the #1 truck dealer in the #1 truck market by doing things wrong...they earned the top spot after over 100 years learning the best way to earn and fill the vehicle needs of the most demanding and knowlegable drivers in this Great State of Texas. God Bless America.

A great experience. Knowledgeable on the product. Flexible with pick up arrangements.

Responded very quickly, great costumer service.

I heard back from a salesman that did not understand the specs on the product he is selling! He wrote back being a bit obnoxious and when he realized that he had "absolutely no idea" what he was talking about he tried apologizing.

Quick and easy process. Didn’t try to negotiate price but car was priced low enough so no complaint

Unable to locate keys so we couldn't test drive.

They return my call in a timely manner. Great staff, very accommodating. Nick is a wonderful representative.

They were very prompt and informative without any pressure

Piss poor. I was basically being prequalified for the truck before I walked into the salesperson's office. When I was in the office, nobody even did as much as offer a drink of water. When I objected to the trade in offer, I picked up my keys and left. Nobody even asked what they can do to earn my business and just let me walk. On top of that this truck was on sale for $16,385.00 and I was told they can only go down $300. Now I'm seeing the vehicle for sale at $15,770. So they lie too. Only giving a star because I have to.

Yes they contacted me right away thanks.

Timely response

Quick response answered all questions

My salesman, Jason Fox, and finance guy, Tony Gage, were both amazing to work with. Jason contacted me immediately via email and we stayed in contact everyday to get my deal complete. I was very pleased with their customer service. They were both very helpful and very friendly. I'd definitely recommend them!

wonderful

The salesman was very helpful. I had arranged to go see the truck last Sunday. He called me to say he inspected the truck and found it to have hail damage. I really appreciate his honesty. It saved me a trip, and we are still working together to find another truck.

Didn't get to purchase a car from them because I didn't act quick enough (sold the next dayl, but Clinton Reed was an excellent sales person that didn't use high pressure tecnique as many car salesmen do. Very polite and responsive to all my questions. Would do business next time.

Great communication

at least they contacted me and inquired my needs

Lots of emails to touch base. Very good responding time.

Information provided was very helpful.

I ALWAYS ask for responses via email because I don't want to spend a lot of time on the phone talking business over a vehicle I haven't seen and so that I can document responses and information to keep everything straight. This dealer couldn't call me fast enough. Ignored my request for email response. Failing to follow a simple request from a form is a good indicator of the experience I should expect were I to have dealt with this Dealership.

Dealer was friendly.

did not use this dealer to buy..they were however punctual about getting back to me to help find what I was looking for

did not use this dealer to buy..but like the other covert dealer above..they were eager to help find what I was looking for

Dealer never called once phone number provided. Confirmed vehicle was still available but no follow up after email requests to phone.

Fast response. Good follow-up. Made a deal.

Ask for Tim Jones, tell him Abel sent u

Very promptly responded purchased my civic si 3/24/2013

dealer give good respond and nigociat very good thanks ram

Thank you for all your assistance in finding my new/used F150.

Great deal. Great service. Great experience. Recommend.