Courtesy Toyota

I got the vehicle I wanted and how I wanted without the hassle thank you again sunny

Good response

Overall a great experience.

Quick to respond.

Very professional did his job well

Excellent customer care David N is outstanding with people

Excellent transaction

They were great. No pressure at all. Worked hard to get through the process as quickly as possible. Stayed about 45 minutes after closing to finish the paperwork. Very highly recommend. They were pretty responsive both through email and text. Car was clean and ready when we arrived. Vehicle was as stated in the ad.

I was contacted in a timely fashion by the dealer. It was a new listing so the pictures were not up on Car Gurus yet so the gentleman at the dealership personally took pictures and sent them to me.

The vehicle had already been sold and stayed listed for longer than it should have. Always check with dealer before going to see. I did.

couldn't get pictures of the truck -- sent me stock pictures of a 1794 not the truck for sale did not purchase or go to dealer for that reason.

This place is the best dealership of all Matt was great totally helpful and honest great sales man Jeff the manager was terrific too gave me the greatest deal on my 2014 Fiesta se great car great price what a place would highly recommend them

Dealer responded quickly and was super helpful. Couldn’t find a vehicle with options wanted and price I could afford.

Arbi did a great job showing the vehicle and answering all questions in a no pressure atmosphere. Thank you!

Made my first car buying experience easy.

Best dealership in Tampa Bay area...

Vary helpful look forward to doing business with them

Jose G. Was very helpful and courteous.

The customer service was outstanding. My salesman David Snead went over and beyond, he exceeded my expectations. I’m very happy with my BMW. Kudos!

Unfortunately I had one of the worst car buying experience from this dealer. The guy who was helping me over the phone did a fabulous job. Since I was purchasing this vehicle online I filled out my prequalification papers online and was ready to purchase the car. I also prepared the transportation necessary to move the car to California. Since it was a model 3 , there was a lot of inquiries and the manager decided to sell the car to someone paying a higher price. This is after the fact they told me they would be honoring my deal. At any rate I would stay away from this dealer who does not keep their words. Simply stated not professional and will never buy a car from this dealer.

We drive the car, would have bought it except for the "smokey" smell it had. The salesman, Creighton West was very professional and understanding about the smell. Overall experience was 5 stars.

The Sales Manager, and other sales people emailed me. They were very helpful, and courteous.

Extremely welcoming, helpful,and knowledgeable. Jose Diaz explained everything clearly, showed us other options, with no preasure. Will definitely consider doing business there again.

Good deal and a beautiful car.

Post price on CarGurus, was MSRP, after my phone call with dealership, there was 20k market up. It seem very dishonest the posted price, feels like bate and switch. Will never do business with a dealership like this.

This beautiful car is now mine. David N. At Courtesy was very helpful very professional and friendly. I would recommend anyone looking for a Toyota go see David.

Very helpful

Wonderful car buying experience. No pressure, knowledgeable sales person. I bought the car.

Everyone I had contact with including the general manager was very courteous and did want to make a good experience for me

They contacted me in a quick manner. They wanted me to do a application for a car I hadn't even seen. After explaining that plus I have a trade, they then gave me a quote for the trade and the car I was interested in. That quote was a helpful tool in figuring out what I could afford. All and all it was a good experience.

They kept in touch Edward was very helpful

It was ok. When i got there the dealer said the car was sold. He ended up selling me a car that was newer and less milage but i had to pay more

Horrible dealer!!! They will lie and drag their feet. They will say whatever it takes to get you in the door, once you get there its a whole different story. Then when they say they will call you back, they average 3 days to return your call. I have seen bad dealerships, but this one is the worst. Take your bussiness and run some place else. I will do everything i can to let EVERYONE i know through social media, news, etc to tell people to go else where. It was not just one person it was a few !!!

Good experience.

Excellent Nice and fair. Will do buisness again

Roody is great

initially were willing to "do what it takes" to have my business. communicated quite a bit. felt they were eager to move the truck as it was listed for over 60 days. black Friday came with extra incentives, made a reasonable offer, they didn't accept it. said they were "all in" at the price they quoted, but there was another price reduction on cargurus after my offer. needless to say, they sold it to another customer. kind of disappointed. will look elsewhere.

Gage very polite and helpful.

Made an appointment to come test drive the truck and when I went to the website to look at it they sold the truck. Didn’t contact me at all.

The dealership responded fast was friendly and helpful

Nice people bought a truck

Great experience!! I’ll go back.

Great and helpful!

Car Nissan nv200, was on sale, but sold two days early. Wrong information on CarGurus. W/o update. It is mean sold one still on list for sale. I'm maked trip from Orlando to Tampa, just to know - car sold. Nobody unswer on my e-mail.

Although I didn’t buy the car from this dealer, but they will try to take care of you.

The price at the lot for the truck was 9991 for a 2005 ford f150. The dude looked up my credit which I told him was bad before we got started. Told me even if I put 5000 down I'd still need more than that. Truck interior had rips he squeezed through the front seat because the doors in the back were bad. I just feel like they could've deniedme over the phone instead of me wasting resources coming from Polk to Brandon. Then there's s light on the back of the truck that's busted. Poor salesmanship act. The paint on the truck gone bad and scratches in the back of it. I could've just went to another lot instead of wasting my time with them. I believe he had as animosity because I told him I wanted tolook at another truck that day he took so much time the rain came back by time we finished the day wad gone. I understand bad credit language very well iwill stat working on that. But I don't thinki I'dgo there again for anything. Used vehicle waiting on someone else.

Courtesy Toyota is currently running their used car sales operation out of a large trailer, The lot itself is crowded and dusty. The interior of the trailer had an unpleasant smell and dim lighting - the salesman was helpful, but considering the time it takes to reach a final agreement on any vehicle purchase, I cannot imagine staying inside that trailer long enough to buy a car. I didn't.

Have had several email contacts, always helpful.

Dealer responded quickly I did not purchase a car from them but would consider them in the future.

Got great help from Darius Carson to help me purchase my vehicle.

Mr Harry is in the right place, He knows his job and does it well ( Thank U )

Salesman was a good salesman I was made an offer and then the hard sell. I didn't have a problem with that but I admittedly wasn't ready to purchase at the time. I will return and hopefully the car will be available and the damage that was on the car is repaired (damaged car not a good selling point especially that kind of car. I've been to a few dealers in the past month and finally I'm ready to purchase. Let's see of the cars left which one I will get. God Bless Good Luck

response was timely & helpful.

First, let me point out that as of Jan 18, the used car area is working out of a large trailer as the dealership is under a large construction effort that will result in it being the largest dealership in the area. This was a bit offputting at first, but you quickly realize aesthetic limitations of the trailer aside, this dealer is trustworthy and competant. My sales person Kader was very helpful. I was able to negotiate the entire sale via text messaging sending photos of my trade (I told them up front what I wanted for it which was a bit over KBB trade in estimates) and they agreed pretty quickly. Their pricing is also pretty competitive, but I was able to get an even better deal by texting them an offer on the low end of the KBB market estimate. The best experience was with Albert Rivera the finance manager. So we secured our own financing through a local credit union. Typically car dealers want to "get you a better rate" by sending your credit to be pulled by a dozen banks/financial companies and then show you the one that benefits them the most. Albert said he could use our credit union (Mid Florida) approval, but that Suncoast Credit Union had lower rates and he could probably secure a lower rate for us. I thought about it and declined thinking eh how big could the difference be. After going home after signing everything I googled Suncoast rates and realized their best rate was 2.25 percent which was about a point and a half lower than Mid Florida's best rate. I called Albert the next day and asked if he could check into Suncoast even though we had already wrapped up the deal. He was more than happy to work on it for us. He secured us the 2.25 percent and we resigned paperwork the next evening. I really appreciated his willingness to do additional work just to save me a little under 20 bucks a month. I would go back to him for every car purchase if I could.

No problems answered all my questions

Very professional group,always responsive to all questions!

They were responsive and professional.

Everyone their treated us great and no pressure.

Good

I test drove the vehicle. I stopped it and put it in 4L (to test the 4WD), since it had 4WD. Immediately after taking my foot off the brake, the diagnostic message, "Check 4x4" with a picture of a wrench came up on the front panel. The 4WD is broken. They said they would take it to Ford to have it fixed, then call me back. The vehicle, as is (4WD broken), is still being shown and sold online and I haven't been contacted.

Dealer responded promptly and was patient with me as I waited to clear my schedule before coming in. I also didn't feel pestered or rushed into contacting them, and I eventually was able to buy a car. Although the process was a bit tedious, they did their best to ensure I was comfortable. Professional business.

they were great. I ended up buying the car

Excellent service! Chanel responded quickly to my email. She worked with her manager on pricing and sent it to me by email. She responded to my questions promptly which led me to the dealership for a test drive and to finish the purchase of vehicle! It was a long day but worth it. Even the financial rep was a pleasure to work with. Thank you Courtesy Toyota!

My salesman Clerence was aware that the vehicle I inquired about was sold but failed to inform me prior to my appointment. The reason I suspect they do that is to persuade you to purchase something else ( Bait car practice ). Waste of my time and gas!

Leonardo was an excellent salesman. I bought the truck

Bad experience ,advertised truck with topper, no topper, missing.would not compensate for the value.tires were dry rotted and wore out , would not replace them,original. At $31700 offered $29000,with new tires, will never go there again, will tell all my friends. Not Customer friendly!

Dealers were nice, listened and responsive. Unfortunately, the truck that drew me in was sold.

Dealer was responsive. The deal was competitive. Not a high pressure environment. Beware the Internet sales department is very dreary and dingy. You won't want to stay long to make the deal work.

The sales man was very nice and mostly the whole team was really nice to me even though I didn't find what I was looking for but I'm very satisfied the worm welcome the crews.

Truck is not 38,431 at all. That's just the value of the truck, they forget to mention it costs in the 40s because the add ons

Responded immediately. They sold the car I was targeting before my purchase time frame. They were easy to communicate with and I appreciate they did not try to push me into something I was not interested in

They agreed on the price and the trade. They sent all of the paperwork as agreed to my credit union. I drove a 140 miles to the dealership to pick up the vehicle and leave my existing trade in. after making me wait for more than 2 hours they decided they wanted $5,000.00 more money as my car was a XLT and not a King Ranch Expedition. During our negotiations I had sent then complete photos of my car plus a photo of the window sticker clearly showing the type of expedition as well as all of the options etc. They also had the tag receipe showing the VIN number as well. I refused the deal and they made no apology nor did they offer any compensation for my time or make any attempt to make this right.

great people

Great

100% recomended

I had made an appointment to go see a particular car, and when I got there they started showing me other cars. When I mentioned the car I had come for they said it had just been sold. Even though I didn't believe it right, I decided to go check out whatever else they had. They showed me a car that was compatible to that one but way more expensive, and when I said I would pay for what was on the add, they started showing me older cars, still more expensive and with higher mileage. One thing that bothered me was that the car was clearly hit from behind and been repaired, and they would insist it hadn't. I didn't mind it had been bumped, but the seller's insistance that the obvious paint spot on the carpet in the trunk was just dirt from the mechanic made me like the experience less and less. I was able to negotiate the price way down, but it still wasn't a fantastic deal, like the one I had driven 2 hours for. But it was fine enough. The purchase experience lasted for several hours and they made paying for it overly complicated. At the end of it all I just decided I didn't want it anymore. I asked about other ads they had about other cars that had great deals and all of them had "just been sold an hour ago". Oh the coincidence! Anyway, not a terrible place, but be prepared for lots of disappointment, hours of bargaining, flaring theatrics and hours of waiting while the salesman goes and assists other clients.

Called and were very polite. I had already purchased a vehicle from another dealer.

Call, asked if any problems with car, he said no, it's in great shape, traveled 2 hours to see it, and it was a piece of garbage. Never deal with them

Called right away but I found a better deal

Poor. Sales interaction with Customers, needs a lot of improvement. Sales needs to "tune into" each customers needs better. Listening well, and persuing customer "wants", first and foremost, would be a great starting point

They called and emailed to make sure I had what I needed. They know how to take care of the details to separate themselves from the mass of average and below average car dealers. Nice job guys!

Followed up quickly, very professional and accomadating

Ok

Good job of offering information and guidance.

Salesman was not very good about listening to my my car needs' was asked to make an offer, salesman stated he would not even take it to the sales manager. Salesman did not make a counter offer or suggest a better offer, I felt like he didn't want to work for me.

Wonderful experience. Awesome service.

Good

E-mailed for vehicle sameday it came on line. Dealer e-mailed back asking if I wanted to view the vehicle. Next e-mail within 3 hours stated the vehicle was sold. Next day I received e-mail asking if I wanted to view item. Called the dealer and salesperson went looking for the vehicle could not find it and said must be sold. I considered the price to be too good and could understand why it would be sold but the dealership did not seem to be in very good order when it came to their stock.