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Today 8:00 AM - 6:00 PM (Closed now)
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Courtesy Auto Sales
About Us
Welcome to Courtesy Auto Sales, a family run Automotive Dealership in Chesapeake and Virginia Beach. Started in 1976 by Don Boucher Sr and Don Boucher Jr. We Decided "Courtesy" Was The Perfect Name Because We Were Dedicated to Making Our Customer's Car-Buying Experience As Pleasurable As It Could Possibly Be. The Same Is True To This Day... Our Name Has Not Changed, Just Our Location.
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Today 9:00 AM - 7:00 PM (Closed now)
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1208 S Military Hwy
Chesapeake, VA 23320
Our Amenities
- Automotive Service Department
- Lounge Area with TV
- WIFI
- Bottled Water
- Coffee
- Friendly Staff
Media
Service Info
Service Hours
Dealer Reviews
All reviews are verified visits to the dealer. –
Learn More
Aug 12, 2024
Dave Arnold has been exceptional to deal with. They are 2 hours away from me but he has been following up with me to make sure I am taken care of
Show older dealer reviews 80
Feb 12, 2024
Very pleasant and accommodating
They contact me, I ended buying a different car but so happy with Hilary and Jayson help
Aug 28, 2023
Response from current dealership:
Thank you Oscar for the kind words and for your purchase!!! Enjoy the new vehicle from us!!!
I called ahead in AM, to confirm vehicle on lot and to confirm that I was driving down from Yorktown. When I arrived that morning? Vehicle had been taken by an Internet trader, was off the lot, was being
driven by someone else, and I ultimately lost this vehicle for my son. Even being careful and *knowing* these bait-and-switch tactics, I was fooled! Grrr...
Jun 16, 2023
Response from current dealership:
Unfortunately we have no record of your name or visit in our system. However we are constantly working on improving our business model and our communication. If you would like to reach out to our office please call 757-424-6404. Our hand selected vehicles do move fast in this market and we understand that as well so we try to insure a clear line of communication. We have an employee solely dedicated to setting appointments with customer and insuring they have a great experience.
Sep 7, 2022
Response from current dealership:
Thank you David for your business and for the 5 star review
Jason was extremely knowledgeable and very helpful. And Jason #2 was also very helpful. Purchased the truck and so far very happy. Would highly recommend them to anyone who needs a new vehicle.
Nov 11, 2021
Response from current dealership:
Thank you very much for the 5 star review and for your business. Both you and your wife were a pleasure to work with. Enjoy your new truck from us!!!!
Oct 7, 2021
Response from current dealership:
Thanks Gwen for the review and for your business!!!
Sep 20, 2021
Customer service could not be beat. Extremely helpful in all areas Honest, dependable, and very willing to go beyond the second mile to accommodate customer.
The vehicle I purchased looked and performed as well as a new car. My heartfelt gratitude to all concerned at Courtesy.
Sep 20, 2021
Response from current dealership:
Thank you Mike for the 5 star review. You were our pleasure to work with and please recommend us to your friends and family
Apr 19, 2021
Good quality vehicle's
Sep 20, 2021
Response from current dealership:
Thank you for the 5 star review
Mar 12, 2021
From the moment I arrived to to time I picked up my new car everyone was very helpful. John was great to work with, chuck made the financing easy and affordable with all the perks I needed. I will definitely come back in the future!
Sep 20, 2021
Response from current dealership:
Thank you Christina for the kind words and for the 5 star review. Enjoy the new vehicle from us!!!
My experience was very good. Everyone was very helpful and took the time to make sure that I was satisfied with my selection process. I would definitely recommend them.
Sep 20, 2021
Response from current dealership:
Thank you for the 5 star review!!!
Feb 26, 2021
Bait and switch salesman. Too sleazy for me. There was a truck I liked but I would not buy it there. If there was a negative rating thatI would do that.
Dealerhip is hard to find. When I finally found it it reminded of a place where getting a loan better than a vehicle. Buying a vehicle there is too risky for me. I have no
confidence that my purchase will have a car with unknown problems.
Nov 16, 2022
Response from current dealership:
Obviously this person never came to our dealership. We are right on Military highway. We are easier to find then milk in a grocery store.
Feb 25, 2021
Dealer contacted me right away. We decided not to buy at this time. He was understanding and offered to be available in the future if we
change our mind.
Mar 1, 2021
Response from current dealership:
Thank you John for the very nice review
Feb 1, 2021
Response from current dealership:
Thank you Loren for the 5 Star Review!!!
Feb 1, 2021
Response from current dealership:
Thank you Edmund for the 5 Star Review!!!
Sales personnel were very respectful and encouraging in finding the right deal for us. This was one of best
experiences when it came to purchasing a vehicle. Again I say "Big Thanks!!!"
Perry
Jul 2, 2020
Response from current dealership:
Perry, what can we say but thank you for the review and for your purchase!!!!
Thanks again
Thanks again
The overall process was seamless and the staff were knowledgeable; I did not even have to leave my home.
Jul 2, 2020
Response from current dealership:
Thank you Ron for the 5 star review. Here at Courtesy Auto Sales we try to make the car buying process as easy as possible. Even if that means bringing the car to your house. You were a pleasure to work with Ron and please recommend us to your friends and family
May 12, 2020
I want to thank Courtesy for my new Jeep. When I emailed them, Hilary reached out to me instantly telling me it was still available. When I got there the jeep was all cleaned up sitting out front. Jason and Chuck had me on the road in my Jeep in less than an hour. Thanks again guys and I will definitely send people your way!
Jul 2, 2020
Response from current dealership:
Thank you Charlie for the very nice review. Chuck and Jason are 2 of our best and are both Jeep guys. Enjoy your new Jeep from us and please take care.
Jul 2, 2020
Response from current dealership:
Thank you for the 5 Star review and your business!!!
Mar 7, 2020
Great overall experience. Very helpful, just didn’t have what I wanted exactly.
May 4, 2020
Response from current dealership:
Thanks Kent for taking the time to do a review. Sorry we didn't have what you were looking for maybe we could be of service to you in the future. Just so you know we have a full service department along with Va state inspection. Stay safe and hopefully we will in the near future be back to the new normal. Don Boucher Owner.
Feb 27, 2020
Courtesy Auto Sales contacted me very promptly and professionally. Highly recommend this dealership
May 4, 2020
Response from current dealership:
Bob thanks for your kind review as take pride in our customer service. Thank you again . Don Boucher Owner.
Feb 13, 2020
Gentleman was very nice contactee to.make sure I was still interested.even though we did not do business it was nice to know communication was key
May 4, 2020
Response from current dealership:
Ariel sorry for the extremely late response to your review . If we can in any way help you in the future we would be more than glad to. Thank you for taking the time to give us a 5 star review . Don Boucher Owner
Dec 31, 2019
Great business. I talked to Dave and it felt like you were talking to a human, not a high pressure car sales man.
Jan 7, 2020
Response from current dealership:
We want you to make the right decision for your purchase. Dave loves to sell vehicles but he does it buy helping you find just what is right for you. Thank you for your business and your kind review. Don Boucher Owner Courtesy Truck World.
Dec 13, 2019
Quick response and they were easy to work with. The buying process was smooth and quick and the vehicle was as advertised. They are very friendly and I highly recommend them.
Jan 7, 2020
Response from current dealership:
Thank you Coby for the 5 Star review. All of our vehicles are as advertised and are automatically removed within 24 hours once they are sold. If a vehicle is on our website 99% of the time we still have it . We hope to see you back again in the future thanks again.
Nov 8, 2019
Great dealership called me the next day!
Nov 18, 2019
Response from current dealership:
Thank you for the 5 Star Review
Was really set to purchase this vehicle & although it was what I wanted the person I had didnt want to budge on the cost. He shared plan to speak with mgr & we watched him sit in another office on camera then come back with offer unchanged. Decided to purchase elsewhere. They have nicely maintained vehicles for Mom & Pop shop, it's worth a look but stick to guns
Sep 24, 2019
They were punctual and responded to me quickly
Oct 7, 2019
Response from current dealership:
Thank you Chad for the 5 star review and for your business
Aug 11, 2019
They were courteous and we did purchase the
car......due to our residence being Fla. we are still
waiting on the title so we can transfer it and also
waiting on the finance contract.
Aug 27, 2019
Response from current dealership:
Thank you Robert for your review and sorry about the delay with the contract and the title. Sometime these out of state deals take a little longer than usual. Thanks again and enjoy your new Jeep
Salesperson was quite helpful and courteous, very nice vehicles on the lot. I would return to purchase a vehicle.
Aug 27, 2019
Response from current dealership:
Thank you JP for the review and the feed back. Please keep us in mind for your future purchases.
Thanks again
Don Boucher
Owner
Courtesy Auto Sales & Courtesy Truck World
Thanks again
Don Boucher
Owner
Courtesy Auto Sales & Courtesy Truck World
Mike was great. Even though my purchase needs weren't met at this time, it was a pleasant time
Aug 27, 2019
Response from current dealership:
Thank for for the review. Even though we couldnt make it happen this time please keep us in mind for your future purchases.
My experience at Courtesy was pleasant. Dave assisted me during my visit and was very nice and accommodating. Although we were not able to make a deal, I will not hesitate to consider Courtesy for my next vehicle purchase.
Jul 8, 2019
Response from current dealership:
Sorry we could not earn your business but as you stated please keep us in mind for the future . Thanks for taking the time to do a review . Don Boucher owner Courtesy Auto Truck World.
Jun 15, 2019
Very helpful and knowledgeable.
Jul 8, 2019
Response from current dealership:
I hope my Staff helped you with your concerns. If I can help you in any way please contact me. Don Boucher owner Courtesy Auto. 757-523-6404
Jul 8, 2019
Response from current dealership:
Thank you for taking the time to do a review. I don`t know why but sometimes we all at once get mutiple people interested in the same vehicle. We will not waste your time. We will tell you if a listed vehicle has been sold but our system sometimes takes as much as 48 hours to automatically remove a sold vehicle. Don Boucher owner
Jun 9, 2019
Very nice experience
Apr 21, 2019
They did not give me a quality experience they didn't call me back to let me know that I was not approved and they also said that they would all be able to do in-house financing and they said they couldn't help me at this time that is poor management
May 16, 2019
Response from current dealership:
Sorry Hohn that we did not meet your expectations . If you would have checked your email we always send a adverse action notice explaning why you were not elidgable for financing at this time.
Don Boucher Owner Courtesy Sales
Don Boucher Owner Courtesy Sales
Apr 14, 2019
Excellent!
Apr 19, 2019
Response from current dealership:
Thanks for your review Barbara.
Don Boucher
Owner
Courtesy Auto Sales & Courtesy Truck World
Don Boucher
Owner
Courtesy Auto Sales & Courtesy Truck World
The folks at Courtesy Autos are top notch pros! With the non-negotiating model
it makes things so much simpler and less stressful. Our salesman, Mike is
fantastic and really went out of his way to make us happy even after the sale!
Really can't go wrong working with these folks!
Apr 19, 2019
Response from current dealership:
Thank you Tim for your review. It was a pleasure working with you and your wife. Enjoy your new Toyota Tundra, and please remember for your truck maintenance needs we have a full automotive service center on at 1113 S Military Hwy in Chesapeake. Thank you again for your business
Don Boucher
Owner
Courtesy Auto Sales & Courtesy Truck World
Don Boucher
Owner
Courtesy Auto Sales & Courtesy Truck World
Dec 30, 2018
It’s a small dealership but they had the vehicle I wanted at the right price. The salesman I dealt with was nice and honest about the pricing. I would recommend this dealership.
Jan 16, 2019
Response from current dealership:
Greg thanks for taking your time to give us a very nice review. It is most important to us what our customers say about and not what we say . Hopefully you will tell a friend . Thanks again for your business . Don Boucher owner.
Dec 6, 2018
My experience with John at Courtesy Auto was great! John really made me feel like he cares about you getting a good deal on a car! It wasn't just about making a sale!
Dec 26, 2018
Response from current dealership:
John Curtis really enjoys helping people and not just selling them something. He has been with Courtesy Auto for many years and has a large following of repeat customers because he truly cares and it shows. We are very fortunate to have John representing our company. Thank you Gary for kind review . Don Boucher owner of Courtesy Auto
Dec 5, 2018
I spoke with James Verdier. He was extremely helpful in what I needed from him.
Dec 26, 2018
Response from current dealership:
Josh if we can help you further please call 757-424-6404. Thanks for the review.
Great experience. The trade in deal i was offered was better than a local major dealership. Their vehicle selection is very clean. Recommend 9/10
Nov 23, 2018
Response from current dealership:
We thank you for your business . We try to keep at least 150 units in Inventory and in many cases have a larger inventory of used vehicles than our new car competitors. We want your trade and always do our best to give you the fair market value. Thanks again for taking the time to do a review it is very much appreciated and we hope to see you back in the future.
Aug 23, 2018
Steve was awesome to work. He was great with my daughter. Made the process very easy... super quick... would definitely reccomend them and the rest of the team to anyone wanting a new car
Aug 27, 2018
Response from current dealership:
We thank you for taking the time to do a review. As you may have noticed Steve loves what he does and it shows. At Courtesy auto sales we try our best to make your buying experience a pleasure. Thanks for choosing us and we hope to earn you business again in the future.
Aug 13, 2018
Response from current dealership:
You may not remember five years from now exatacly what you paid for your vehicle but you will remember how you were treated. At Courtesy auto sales we do our best to make your buying experience a happy and stress free. Thank you for your purchase and taking the time to do this review. We look forward to serving you in the future.
Jun 21, 2018
Refused to give me the price of the vehicle with add ons and processing fee
( the out the door price) without me coming to test drive it , If you can't be up
front with pricing, especially what "processing fees" are , makes me wonder
what else are they hiding?
Jul 5, 2018
Response from current dealership:
Terry to give us a one star review when you did not come in and meet us or test drive our vehicle seems very harsh. All of our pricing including our processing fee is Clearly displayed on our website. Since we have never met you knowing what interest rate you qualify for would require a crystal ball which we do not have. Many consumers find it fairly simple in todays world to take the price of a vehicle add the processing fee , title, tax, and tags which very by state and calculate their payment. There are many websites that will enable you to do this yourself so you dont have to get mad at e
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May 29, 2018
Great dealer experience! Very friendly and courteous. Thank you!
Apr 29, 2018
Excellent buying experience with John Curtis. Dealership very courteous. No games or hastle. Cash price agreed and everything done.
May 10, 2018
Response from current dealership:
Jeff thanks for review. John Curtis is always willing to go the extra mile for our customers. We have been in business since 1976 thanks to our many valued employees like John Curtis. We simply enjoy doing things in a non flashy honest way. We are glad you had a positive experience at Courtesy Auto Sales and please contact me Don Boucher or John Curtis if we can be of further assistace. Thanks again for your business.
Mar 22, 2018
My family and I have bought vehicles from you before. And was very please.
Apr 5, 2018
Response from current dealership:
In august of this year Courtesy Auto Sales will have been in business for over 42 years thanks to our loyal customers like Clarence and his family. Thank you for your continued business with our company. Don Boucher owner .
Mar 17, 2018
Unfortunately they could not help me because of my situation that’s my fault still they could make an effort with all these car sitting there or you find a way to help me
Apr 5, 2018
Response from current dealership:
We value every customer and will do everything possible to help with your vehicle purchase . In some cases previous credit or little time of employment makes an approval almost impossible but we do our best for everyone. Thomas thanks for coming in and I am sorry we could not help you. Don Boucher owner
Mar 10, 2018
Response time was within minutes. We went to this dealer without the expectancy of purchasing. But the Enclave was exactly what I wanted.
Our sales rep, Dave, was friendly, and professional. He made himself available and catered to us, answering all our questions, and addressing our concerns. The paperwork was all completed within 3 hours (from checking out the car, to driving away in my new ride). Due to the service I received, I would definitely give Dave a call when shopping for my husband's truck in a few months.
Mar 9, 2018
Great car shopping experience. Great,friendly and professional people and great customer service. Very satisfied. Did purchase a car. :)
Feb 17, 2018
Prompt response. Pleasant experience. Good deal. Would recommend
Nov 29, 2017
Courtesy auto was helpful and fast. I didn’t have to sit around all day and I appreciate that. I would definitely recommend them when purchasing a vehicle.
Nov 15, 2017
Nice people I didn’t like the size of car
Oct 25, 2017
Excellent dealership, excellent customer service
Will recommend them
Aug 24, 2017
From beginning to the end, our experience with Courtesy Auto Sales was 5 star. Jason was excellent and answered all our questions without pressure. We purchased the truck and we can 100% recommend Courtesy for anyone looking for a quality used vehicle.
Aug 16, 2017
Jason is the best. Very fast response and very professional. I recommend this dealership.
Aug 13, 2017
John Curtice was very helpful and did not pressure us or play the "let me go check with my manager" games. Trade in value was very fair. Overall a smooth transaction and we're happy with our purchase.
Aug 12, 2017
Fast response
Jun 19, 2017
So far everything has been a good experience..Would like to put more miles on vehicle to get better evaluation
Feb 27, 2017
There the best got a very very good car
Feb 2, 2017
overall great experience. Knowledgeable staff. Easy transaction and relatively fast in and out within 2 1/2 hours.
Jan 11, 2017
great follow-up and interested in my needs. Good advice and helped me understand another type of SUV would meet my towing needs better.
Jan 9, 2017
Please don't smoke in front of customers. Please don't start
it from the right seat. I wish to see dash lights and hear
starter and engine from cold. Idk if mgmt was aware of the
body/paint damage I found, but I also wish they could
respond to an offer more quickly. The service center was
helpful with unit info. They were recommended by a friend as
reliable and honest. I assume the unit sold to another party
last week as the listing was removed.
Dec 30, 2016
Very good dealer!
Dec 30, 2016
The dealer was great. I was happy, just wasn't what I was looking for.
Dec 7, 2016
John the retired Navy guy responded very well but was not pushy. Offered information about cars and offered to meet at both locations.
Dec 2, 2016
Very unprofessional. Hand shake deals are dead and these guys
helped kill them. Make sure you have every conversation with
them in writing. They will go back on a deal to make a few extra
bucks.
Dec 28, 2016
Response from current dealership:
Sorry Ryan about your experience here at Courtesy! As you can see, by our reviews, we always strive to provide everyone with the best service we can. As a business sometimes we have to make a decision that will not make everyone happy. I am familiar with your experience here you were going to get a deposit for a vehicle and an appointment showed up with a check and a very nice trade-in...Please understand we try not to take deposits for this reason..I hope as a business owner you can understand this. We can always replace a car but not a customer. We have been in business for over 40 years and
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This is the second car I've bought from courtesy auto and both times they were more than helpful making sure everything was perfect! They make sure you get the car you want and keep it in your budget! An all around excellent experience for anyone looking to get a great deal on a great car with outstanding service and no pressure! Thanks again to Jason and Justin for making it work!!
Oct 12, 2016
Dealer responded but didn't hear back from them after speaking with them on the vehicle I was interested in.
Aug 23, 2016
professional
Aug 21, 2016
Worked with Jason he was very responsive when I inquired about the truck I was interested in. The people were very helpful got the payment to what I wanted and got me a very low interest rate. They made the process very easy and had me on the road in no time.
Jul 26, 2016
Followed up with me and kept me in mind for what I was looking for.
May 19, 2016
Timely contact and follow up. Decided on a different car closer to home.
May 10, 2016
awesome!!! Dave and Walter are very kind and will work hard to find the right vehicle for you. No deceit there! great people!
Apr 27, 2016
They were great!! I didn't purchase the Terrain. Didn't like it. They were able to out me in a vehicle that is totally me!! I love it!!
Sep 16, 2015
Excellent to deal with no BS like i got from Beach Ford
Took less than 1 hour to close deal on 2014 Ford Focus
Thanks John Curtice
