Cool Rides

The truck broke down on a test drive the day I wanted to schedule. I requested details on 2 additional trucks but never got a reply or follow up afterwards.

Never return my calls and when they did i was supposed to get call back on bank decision never got call, poor customer service

The folks at Cool Rides couldn't have been more helpful. From the initial contact to the moment I drove off the lot with my new truck I was treated with the utmost courtesy, and the truck was exactly as it had been advertised, if not better. Best experience I have ever had when purchasing a used vehicle. I would highly recommend Cool Rides!

The entire purchase was very fast and without problems. They explained everything without leaving any doubts. highly recommended. Thanks!

I received an email , that they still had it! Showed up and no one came out to greet us, and found the car ourselves and it does not look like anything on this photo!

Not very helpful at all. One word answers and nothing else

Keith contacted me. Discussing

I am very happy with Keith and how easy he made the purchase of my truck. We were able to complete almost all paperwork electronically, which had all the haggle completed before I picked up the truck. I noticed an an oil leak after a couple days and reached out to Keith. He scheduled me with the mechanic right a way. Overall Very Happy with my purchasing experience with Cool Rides

Not a fan. They were short with me and wouldn’t take my pre qualification acted like they didn’t want to sell anything or help me.

Had sent me more pics, very informative over the phone .

The dealer was wonderful to work with. He was very helpful and honest. I would recommend cool rides in the future.

Was looking to buy a decent family vehicle but came across nothing but rusted trucks. Dealer did not want to negotiate at all. This place is overpriced for extremely rusted vehicles. Total waste of time.

Overall it was a good experience!

Good communication, loads of hi-res photos, access to CarFax. Still looking at the car but I live 500 miles away and am still shopping, may still pull the trigger on that nice looking XC70!

Great experience. Quick easy process.

Quick return time

I got a good truck at a fair price with good financing!

Even during the quarantine Keith helped me out.

It was an over all very disappointing experience. He was in contact with me told him we were coming out to look at the vehicle and he assured me it was saved. Messaged him on my way (we live more then 2 hours away) and he said he moved it this morning it was making a weird noise and he wasnt selling it after all. Didnt bother to tell me the day before or that day i was in contact with him. We still come out looked at other vehicles and left disappointed. We went to another dealership and found our truck we purchased. I wouldnt recommend COOL RIDES.

I purchased a good truck from them, they were gret

And sales rep contacted me within the hour of my inquiry. They were really good

Did well

Very friendly and helpful.

Quickly responsive in an informative, professional, friendly way! Answered all my questions and then some.... can’t get much better than that.

Quick response, however I have been unable to get to the dealership to see the truck at this time.

The dealer who contacted me was very helpful. Unfortunately they don’t take trade ins that still have money owed on them so I didn’t buy from them, but will definitely keep them in mind for the future!

Got right bk with me. The owner did. Very nice!

Very informative and friendly,helpful.

Excellent bought a car through them..easy financing and great people

Cool Rides was very quick in answering my inquiries and I appreciated that.

He trys to find you something you like,if he doesn't have he will look for you,not bad.

Decided not to purchase but dealer was honest person and quick to respond

Not very helpful sales people. The Subaru I looked at was not detailed at all.

Great dealership, Brian and Keith are both awesome to work with. Got me in the car I wanted quick and easy.

Responded to my inquiries

They responded quickly, when I am ready I will definitely check out what they have in inventory.

WORST EXPERIENCE I HAVE EVER HAD. I called at 10:15 am and inquired about 2 trucks I found on car-gurus. Bryan (part owner) confirmed that both trucks were still available. I informed Bryan that I would leave Denver at 3 and be there at 4:30-5:00pm to take a look at both. My wife and I left work early with our newborn infant and drove an hour and a half to look at the vehicles. When I arrived Bryan approached and asked if he could help. I let him know I called this morning about the two trucks and was ready to look at them. He was immediately stand-off Ish, Bryan replied that he sold one of the trucks and the other was not on site. The other truck was at the detail shop located across town and Bryan said I would have to drive myself to see it (I never received a call to inform me that neither vehicle would be available to view, or an apology for the oversight or inconvenience). An owner who treats people this way can’t care about selling you a quality vehicle.

Keith was Great.. all around pleasant experience.. would recommend them to anyone..

Responsive and answered all our questions .

Came in to see it in person. Greeted by a staff member. He disclosed the work they are doing on it before they sell it. Appreciated the upfront info!

Good and helpful info from owner of small dealership. Hopefully can reach deal on EXT I like.

I received a friendly greet upon arrival and was immediately shown the vehicle that I was interested in and allowed/encouraged to take a test drive. Entire staff was very helpful.

Aweful dealer contacted threw email and many phone calls this car is difficult to see because they r using it as a personal car and all the times i contacted them or in their listing it says nothing about hail damage!!! Then the man that owns the dealership was so rude telling us for that price didnt we think there was something wrong with it. Id never look at another vehicle from them again.

Very responsive and provided good information and images about the vehicle.

Fantastic Staff! Showed me all my options for SUV's, extremely friendly!

No pressure sales they give you the keys and let you take a look at the vehicle by yourself

Very helpful, explained everything, great person.5☆

Fast response to questions.

We recently purchased this vehicle and Cool Rides provided excellent customer service. The Cool Rides staff we dealt with were honest, courteous, and very helpful. We experienced a no pressure and very smooth transaction when purchasing the 1993 Mazda Protege. We consider it a blessing to find such a reputable dealer. Thank you Cool Rides of Colorado Springs!

Dealer did not respond to questions about vehicles condition via email or phone. Vehicle grossly misrepresented from pictures on site. Vehicle had peeling paint, bald tires and was in very poor condition. Wasted my time driving to location..

Great experience! Keith was knowledgeable and very helpful. I highly recommend this dealership!

Fast and friendly

While I did not end up purchasing the Hummer from them, they were very responsive on replying and following up.

Cool rides treated me great I went down yesterday and picked up my title with all the paperwork that I need it to go get my plates for my car they are great I can recommend them

They found the car that I was looking for, and after don'tsee negotiating I brought it home. Keith (owner) made it quick and easy!

Responded promptly

I'm bought 5 trucks from cool rides and I will go back for my next one as well

Keith responded to our inquiry, invited us to come and test drive, and ultimately we drove home in our new "cool ride" Suburban. I was pleased and found them to be very up-front. Disappointed in the amount offered for my trade-in.. but the market is what it is.. Overall, I'd recommend them. Thanks Keith!!

Very quick response, answered all my questions, good dealer

They answered all my questions quickly

Contact on time

Great dealer but I couldn't get it together quick enough. Sold it out from under me.

Got back to me fast and answered every question I had.

Great experience very patient and professional

Communication was good. I decided against this particular vehicle for personal reasons. Seems like a great deal for someone.

This was my first time buying a used car with high miles and the first time using Cargurus. Cool Rides worked with me and walked away with a decent vehicle for my son. Final negotiation was $750 under their asking price plus tax and title. Has minor repairs needed but a solid vehicle overall thus far. No hassle; easy cash purchase experience and out of there within an hour. Taking the vehicle for a full liquid service, alignment, oil pan gasket replacement, tire balance and belt change. I believe it will run another 100k + even with a 17 year old driving. All second hand dealerships seem shady to me but my wife seemed comfortable buying from them as well... thats saying a lot. Best of luck and hope you have a similar experience. I would have given 5 stars but they didn't fill the tank up or even offer a gift card.

Honest and informative

The dealership is clean and inviting. The owner explains all the paperwork and has you out of there in no time in your new to you ride. I would recommend Cool Rides to anyone looking for a good reliable vehicle.

The picture of the vehicle online did not accurately reflect the condition of the vehicle itself, however we did find a reasonably priced vehicle on there lot that we were happy with. Very pleasant salesman. Overall, it was a great experience.

Responded back quickly and was very professional

fast response and answered all my questions

Went to test drive a 4runner and to begin with it had to be jump started. I took it on the highway the damn thing shook at highway speed (60 mph). In the description they mentioned a/c (didn't work), moon roof with tilt (tilt didn't work at all), am/fm radio with cassette and cd player (no cassette, no cd player) what a scam seemed like they would say anything in the description just to get people to come in. went somewhere else and got a newer vehicle with 80k less miles everything worked for only 1000 more (It was also an SUV).

Responded very quickly and professionally to my inquiry.

Timely and answered my questions.

This dealer got back to me right away

So friendly seller at this honda dealer

Great

emailed with representative. Dealership was unable to accept my current vehicle as a trade in due to it's limited resources and sold the vehicle i was interested in to someone else.

I should be the owner of this car! Never responded back as to when it would be ready to buy! I asked about it immediately and no one got back to me except now to say it has been sold!!!

Contacted me let me know vehicle was no longer available.

If i could give zero stars i would. Horrible customer service. Looked at a ford truck they wanted 4999. Not a bad price, if the engine werent blown. Refused to come down.

Cool Rides responded well, but the vehicle wasn't in very good condition nor were other vehicles at this location. Having sold my personal own used cars & several of my own used bikes, I wouldn't have been comfortable selling this 2005 Toyota Highlander in the condition it was in.

excellent response

Got back to me quickly.

Got back with me right away. Answered my questions and many I didn't think to ask.

Even though I didn't get the hummer, Keith was great!

Spoke to a salesman and he was helpful with understanding buying from out of state (Oregon), dident talk about special "dealer fees" or try to fast talk me. Seemed on the level.

They responded very quickly unfortunately the car sold faster than I could move.

I had a good experience with this dealership.

Guy assumed I wasn't serious about buying and stuck me with a kid who knew nothing about the car. So I took my business elsewhere and bought a car from a dealer that took me seriously.

Dealer responded very quickly with lots of info. Would use again if had vech. That I met what I wanted.

Dealer we very responsive. Was informative about vehicle when problems arose and saved me 60 miles of unnecessary driving.

Unlike many dealers who want you to come in and haggle, Brian gave me a very fair (well under the book price) price via e-mail and had no qualms when I took a couple of days to think about it. He was also entirely accommodating when I wanted to take the car to be checked by a mechanic. All in all, the simple and painless process promised on his website.