Commerce Chevrolet

Very nice and easy to work with. Garrett was friendly and helpful with all of our questions. Armando with the finance department was easy to work with and explained our breakdown to us that my daughter was able to understand without “car shop talk” Commerce Chevrolet was worth the drive!

Excellent Service from Allen FANSLER at Commerce Chevrolet. I recommend Commerce Chevrolet and Salesman Allen FANSLER to other customers.

fast response

Purchased my vehicle here. Great people to work with. My experience here was the best I've had in 35 years. Mention Rusty B when you purchase from here.

Do not waste your time I wasted 2 days on getting a 2003 gmc Sierra 2500hd I was pre approved buy west lake right in the middle of me financing it they sold it to someone else so unprofessional

Everyone was super friendly that worked with - Sam and Adam!! Best transaction ever

Slow to respond. They chose to use Autocheck which was clean, but I had suspicions on the price and purchased the CarFax which showed moderate damage to the front end.

Great customer service!

Good people. Kept they word. I recommend getting a car from them.

Great place. Friendly sales men and quick approval.

good

We love our new truck!!

The salesmen we worked with were top notch! They were honest and forthcoming in thier sales.

Responded quickly.

Daniel was great! He answered all my questions and provided documentation immediately once asked! He was patient, helpful, and great listener!

They stayed open late for me and even filled the tank with gas.... My only complaint was that the vehicle wasn't cleaned and they didn't have a make ready to have it cleaned after I purchased it

I had a really good experience at Commerce Buick with Doug and the entire team. I would definitely recommend them to my friends and family.

Easy pleasant experience with Daniel Derryberry of Commerce Chevrolet. Purchase went just as I wanted it to. Thanks

My saleswoman was soooo great, she helped me get this car!!! JANNA IS THE BEST!!!

Ms. Reel went the xtra mile in providing me a video of the truck, unfortunately the truck sold before we could come to an agreement.

Quick to get back with me. Truck I was looking at was still over what I wanted to pay.

Responded quickly

Very Fast and nice customer service

Theyrespond quick my inquiry and accurately described the conditions of the vehicle

Timely response

Many say easy trading they do it !! Most enjoyable experience

They contacted me immediately. The vehicle 2012 Chevrolet Silverado LT Crew Cab had not been through their intake process. The salesman called me back later and said he would not recommend buying that vehicle due to numerous problems with the truck.

Posted pictures of the car that demonstrated it to be in great condition. When seen in person the car was a wreck. Missing parts, torn seats and several bumps on the exterior. Never mention nor shown on ad. Very misleading

They were quick to respond and sent more pictures also let me know when the truck wasn’t going to pass inspection. It was unfortunate but I appreciated them letting me know.

very great experience, excellent customer service!!

Worst experience yet wanted to buy car so I asked how much if I paid cash and the price increases by 500 bucks

Great Business!!

Dealer has been prompt, professional, and very easy to talk with. Got my info processed and approved quickly. I would recommend this dealer

Excellent

Great Salesman

I was promptly contacted by dealer, but vehicle sold fast

Great

This dealer worked with me every day up until after I filled out some forms obtaining to Westlake Financial. Then I never heard back from them not even when I tried to contact them again.

Danny, was very professional and friendly.

Brady was very nice and responsive. All my questions were answered. The van I purchased was exactly as I expected. Thanks.

I asked for more pictures of the vehicle that I was interested in but all they sent me were three pictures that were online on carguru no further communication so that left me unwanting and uninterested interested any longer in the vehicle

Very prompt, friendly, and professional service!

I contacted them on 11/20/19 asking for additional information on the condition and pictures. Received an email on the 22nd from them saying " I'm trying to get your pictures but I can't get my hands on the vehicle." I've given up on this dealership I'll take my business somewhere else.

Good

Responde fast

Salesman was very personable.

Good people

Brady and Daniel were amazing. Good people and worked fast to get me into my new vehicle. I am grateful for the smooth and speedy process! I would recommend Commerce Chevrolet Buick to everyone!!! Thank you guys again!

Loved talking with this guy. I just missed the truck I wanted by a day.

Over the phone.. helpful! But car not drivable, needed water pump to be able to drive.

Very helpful and professional service and guidance. Would recommend this dealer

Very courteous and helpful

Great communication

Great response

Awesome dealership. Everyone there made us feel welcome. We drove 70 miles to look at the car and was not disappointed. Ricky Lee is an awesome salesman and makes sure you leave 100% satisfied with your purchase. We will definitely do business there again in the future.

quick with answers and very professional

Dealership contacted me 4 days after my initial contact...AFTER THE CAR WAS SOLD!

This Dealer was prompt at getting back to me. The description of the car was accurate. The dealership was friendly and accommodating.

I was notified in a timely manner that the car was unfortunately sold.

Nice people to work with. Would work with them again.

They really kept me informed! Thank you for your help

Car was not completely as described. Made a offer on Thursday and a week later still have not heard back from salesman.

I ended up choosing a different vehicle at a different location due to insurance reasons and availability, but Ronnie was very helpful through the whole process

We had an awesome experience! Really loved that this is family owned and operated. We were in and out with our newly purchased car and on the road within a few hours. Especially liked that they called to check on us the next day to make sure everything was going well. Definitely purchase from these guys again!

Very nice and informative

Good response

BUYER BEWARE!!! I purchased a new vehicle from here sight unseen. I live 4 1/2 hours away in Houston. Dealer was dishonest when disclosing mileage on this demo vehicle. Salesman said it definitely had no more than 3000 miles but purchase order showed 5500. Either he was intentionally not transparent or too lazy to verify actual mileage. Either way shows a lack of integrity when doing business. I requested for the dealership to quote the cost to transport the vehicle to me in Houston. I got a call from the general manager offering to transport it for $750 by a guy "who works in the back and has a trailer who helps them out sometimes." I just purchased a brand new Buick Enclave from a franchise GM dealership and his professional response was to have a guy in the back transport it. He did not offer a quote from a professional transport service who is licensed, bonded, and insured to legally transport cars! I was assured that because I had to travel so far to pick up the vehicle that they would accommodate me on Saturday or Sunday. When I tried I was told by the general manager that he already made other plans so he was not willing to honor his word. This deal was negotiated and then funded with drafting instructions by my credit union. The deal was done! On Tuesday I drove from Houston to this dealership for over 4 hours. When I was 30 minutes to arriving I called to request that the vehicle and paperwork be prepared so I could start my long drive back asap. I was informed by the general manager that he sold the vehicle to another buyer on Monday. My credit union already paid for this vehicle the week before and I had my first payment scheduled already. This vehicle was literally paid for already but then they sold the vehicle to a different buyer after receiving my funds!!! The general manager told me that they had not cashed the check yet so technically he had not received funds yet! I asked to speak to the owner and the general manager refused to allow me to speak with him. He said I would not be allowed to speak to him nor email him. He told me it wouldn't make any difference to speak to the owner anyways and I replied that I will see about that myself. The general manager said to me, "THE OWNER IS MY SON AND I AM HIS DADDY AND HE IS GOING TO DO WHAT I SAY REGARDLESS!" So after selling a vehicle I had already purchased and insulting me as a customer he chose to insult and belittle the owner by implying that he is not capable of running the dealership independently because HE IS GOING TO DO WHAT HIS DADDY SAYS TO DO REGARDLESS! I ultimately purchased another Buick Enclave from another dealership. I messaged the general manager to inform him of my purchase and to express that I was treated with great respect and professionalism during my purchase unlike my experience with his dealership. He replied with sarcasm and then texted me emoji kissy faces!! The general manager of a franchised GM dealership literally sent emoji kissy faces to my phone! His conduct is beyond appalling!!! GM has a great reputation but i assure you that FROM MY OWN PERSONAL EXPERIENCE THIS DEALERSHIP IS A HORRIBLE DEALERSHIP TO DO BUSINESS WITH!!! THEY WILL BE DISHONEST, NONTRANSPARENT, INSULTING, UNPROFESSIONAL, UNETHICAL, AND WILL NOT EVEN HONOR THE DEAL EVEN AFTER YOU HAVE SENT THE PAYMENT IN FULL!! IN THE GENERAL MANAGER'S WORDS HIMSELF...." I HAVE NOT CASHED THAT CHECK YET SO TECHNICALLY FUNDS HAVE NOT BEEN RECIEVED"! AND THINK ABOUT HIS OTHER WORDS THAT THE OWNER IS HIS SON AND HE WILL DO WHAT HIS DADDY SAYS REGARDLESS!!! BE SURE TO THINK ABOUT HIS WORDS WHEN CONSIDERING DOING BUSINESS WITH THIS DEALERSHIP!!! THIS IS NOT A DEALERSHIP WHO IS CONDUCTING BUSINESS IN THE MANNER THAT GENERAL MOTORS HAS IN MIND!!! After reading the dealership reply, I am choosing to add further details. It is amazing how you talk about what you "offered"! You are absolutely correct that you verbally agreed to do that. That is the exact reason that your failure to do what you said you would do is part of my review! Did you make any of the accommodations that you said you would do? ABSOLUTELY NOT! You can talk all you want about what YOU SAID YOU WOULD DO but in the end you failed to do any of the things you said you would do! You failed to disclose the actual miles, you failed to work out the arrangement that you agreed to which was allow me to pick it up on Sunday, you failed to have any reasonable excuse to not do so because your reply was "I already made plans", and then to top it off you failed to provide the vehicle that my credit union paid for! This deal was a failure from beginning to end! And you failed to explain why you messaged me with emoji kissy faces. I can't post the screenshots here but I did on your Facebook page. And yes you are absolutely correct in saying I had some choice words to say to you. I was an out of town buyer who purchased a vehicle from your dealership SIGHT UNSEEN!!! That speaks volumes about me. Something else that speaks volumes is the fact that I did everything I said I would do. I negotiated the deal, I funded the deal, I tried to pick it up on Sunday, and I drove on Tuesday to pick it up. I did everything I agreed to do. You can't name one thing you kept your word on. Not on the disclosure of mileage, not on allowing me to lick it up on Sunday, not on waiting for me to pick up a vehicle my credit union paid for. You did nothing that was honorable or ethical. And after all the typical car sales games your dealership played I still drove to pick up the vehicle I bought and paid for sight unseen just to be told by you "oh I sold that car yesterday. A customer came in and offered to buy it so I sold it and delivered it"! And you want to insinuate that it is somehow MY FAULT because I didn't call you on Monday? My deal was funded on Thursday! I told you I would get there when I could. If anyone had an obligation to make a call it was you and your dealership. That car was bought and paid for and you chose to sell it to another buyer the day before I drove over 4 hours to pick it up!!! You are darn right I said things you did not want to hear!!! If I would have been treated with honesty, integrity, and respect as a customer who just paid you over $32,000 then I am absolutely sure there would have been zero tension and zero reason to speak to you like I did. After lying to me, then taking my money, then not keeping your word on Sunday, and then ultimately selling the vehicle I paid for to someone else you deserved to hear my words of frustration towards you and your dealership! You are a horrible business man and have unethical behavior that is beyond measurable! You can say all you want but the facts remain and you can not change them. We will let every consumer who reads this review decide if it is worth it to spend their money with a business like yours!

They were awesome. They gave me a good deal. I liked it and I bought the vehicle. I highly recommend them. Daniel Derryberry is a great person to deal with. Ask for him or Ricky.

Very quick response highly motivated sales

Excellent response time.Thanks very much

Jordan was very respectful and attentive, as his dad and brother. Family operation, relaxed atmosphere. Bought a 2014 Sierra from them. Would return in the future.

Excellent so far. Working for a sale and we will see.

I absolutely loved dealing with these guys, I bought my vehicle sight unseen and had it delivered that night to for free and wasn't disappointed at all...

Very responsive. I ended up not buying the car but I will continue to monitor their website.

This was the easiest car buying experience we've ever had. There was no pressure, no "what is your monthly payment needed", no attempts to force unneeded or unwanted warranty programs on us. We got there late in the day on a Saturday and they stayed late to finish up the paperwork but it certainly wasn't rushed. Great family friendly low stress dealership!!

Great people!!!

The process started out great. Had a sales rep contact me very quickly. After a short period of time the sales rep stopped responding to my emails and stopped helping me. My family has purchased from this dealership in the past, but I don't believe we will be attempting business with them any longer.

Dealer replied and agreed to a final out the door price of $23,000. Several days later he replies back to say the price is $4000 higher than what he origionally agreed to.

Very helpful group of people and closer to Dallas than I thought.