Colonial Ford

horrible responses, not polite at all. They use bots to spam my inbox. They did not respond to the questions I asked. They sold the car under me at the end.

Outstanding

Responded right away, however vehicle had already been sold. Ad stayed up for another week.

Dealer was helpful over the phone and explained vehicle status

Dealer responded quickly and answered my questions

Responded quickly

This was a terrible experience. I had been talking to this dealer for about a week about a truck and agreed to numbers etc. They told me it was mine and assured me it wouldn't be sold. I went by to see the truck and walked in and was told the truck sold "that day". I was told to come back the next day and they would make it right. This DIDN'T HAPPEN. Dell the "GSM" could careless about the situation and did basically NOTHING to try to fix their mistake. He stated "I'm not going to lose money selling a car". Even though it was their fault...instead of doing what is right...it's all about the money to this dealer. Even though we all know they are making plenty of money selling vehicles these days. Apparently customers mean nothing to them. I asked to speak with Sean the GM and was told "He will call you when he's ready." If I could give zero stars I would.

Great

It was wonderful working with Colonial Ford while purchasing my new F-450 ! Great people, very professional & respectful.

Quick response

Good response

Excellent!!

Great people, from Julie the receptionist to Steve Lydon the salesman. I bought a 2015 convertible Mustang. Would recommend them to everyone I know.

Jacob and Nick at Colonial Ford were both extremely professional and friendly. They made the buying experience of our new company fleet vehicle easy and hassle free. I would highly recommend!

They are very responsive, however I didn’t close the deal, their sales department are great professionals and polite.

Good experience. I bought my truck from them.

Experience was good , got back to me fast and professional. So I did buy the truck .

So far the dealership has been great about reaching out. Hope we can make come to a deal regarding a vehicle. Happy thus far with the communication!

Inquired about vehicle, got automated response. I asked some questions, got a response but no answers to my questions. Asked same and more questions.Got a response 5 days later. Still no answers and vehicle I inquired about was sold. I had given my cell number, no call back. Communication process needs work.

My experience with Colonial Ford in Plymouth Ma. was one of GREAT joy! Not only was my salesman Winston Bennett, very kind. He continued to make feel at ease. I recently went through some financial difficulties. However, Winston always made me feel comfortable. Along with the sales manager Del, and the financial team, they made my purchase one of pleasure! They all made it happen for me. I would highly recommend Colonial Ford in Plymouth to my friends, and family!

Response was quick.

Mike was very helpful when I visited to see a particular car. He was very friendly and easy to deal with. He made sure that I was able to take the car out for a few test drives and made sure that the vehicle I chose met my expectations. He also had the car delivered to me at no cost because he knew that I had a tight schedule. Nick made sure that the financing and additional options when purchasing the car worked with me and gave me his sincere recommendations.

Steve from Colonial Ford is Outstanding. Extremely helpful but not pushy. Very knowledgeable about the trucks and services while being a gentleman. Definitely would recommend.

Very responsive. No pressure.

Never looked at vehicle, dealer called me but it wasn’t the truck I needed.

Great people to work with

Best car buying experience ever. Everyone was courteous and very helpful. I bought this beautiful Mustang and is everything I expected it to be. Especially want to thank George and Nick

Very helpful. Answered all my questions and weren’t pushy at all.

Responded right away

Slow to update their ads. Contacted Twice, Both vehicles "Sold", but ads have been up for weeks.

I was contacted right away and the call was very informative and professional

Great experience. Very quick to respond and the staff was very professional. I am waiting on vehicle to arrive. I recommend this dealer.

Great team

10 star customer service

The dealership continues to advertise this vehicle as having power windows, and it does not have power windows. I have notified them at least twice about this discrepancy.

Made car buying experience a pleasure

Dealer responded promptly, but I soon realized vehicle did not have the Active Valve Exhaust feature I was hoping so I did not purchase. This dealer is far from my home but there professionalism and appropriately priced vehicles will keep me monitoring their site.

Dealer contacted me right away. Went in to test drive it and I was so impressed I knew I wanted it and asked to drive it again, minutes after the first test drive. Art was very patient and made the whole experience pleasant. Bought the car that night and picked it up the next day. Still surprised at how smooth it all went. I didn't feel any pressure. It was all so natural and I loooove the car!

Dealership did not honor our agreement to hold request vehicle after I placed $1000 deposit. Without telling me they relisted the vehicle for sale. Once I question the salesman about it he assured me there must’ve been a mistake and no one could buy the vehicle a day later he contacted me and told me they had sold the vehicle and we’re returning my deposit.

I emailed with some questions and was reached out to very quickly. I appreciate the speed of contacting me back.

I received a generic email from this dealer. Nothing more than a reverse robo call.

Very prompt and courteous responses to all my questions.

Was as advertised Ended up buying same truck 4 years newer; Fair deal, honest professional service.

The dealer got back to me in a short amount of time. I wanted this car so much. the perfect car just what I was looking for. I told the dealer to keep an eye out for a car just like this one. Thank you. Nancy

Excellent. Still waiting to hear if we have a deal or not. Waiting for further information on the car before submitting an offer. Should be today or tomorrow UPDATE Unfortunately my offer was not accepted.

Friendly, low pressure dealer- stress free experience

The vehicle i wanted got sold but helped me get a better one

Professional And courteous

Contacted very quickly. And follow up.

Great experience dealing with Dennis...no fuss, no high pressure, just a solid deal being offered along with a high desire to be helpful... If you do not want to waste your time at dealerships all day long... DEAL with Dennis and Colonial Ford! I'm glad I made the drive!

Negotiated with dealership online....Drove to see vehicle on a Friday but deal could not be reached...Was contacted on Tuesday and deal was finalized...Dealership offered to deliver the vehicle and plans were made for a couple of days away...Then due to impending snowstorm the date was pushed forward...Four days before the storm I received a ridiculous message from one of their managers saying the car had been hit by a plow and the damage was so severe they would have to send the car to auction.. I requested pictures of the damage but no one would respond...It had only been 28 hours since I had last texted the internet response person I had been working with and there was no storm in between...You would have to be an idiot to not realize the car was sold out from under me...Do not deal with this company!!! Unscrupulous!

Such a great experience buying here!! Jake was fantastic and Shane in financing worked magic to get me right where I needed to be with my payments! Such a pleasure to deal with!! With definitely be going back!

Quick response no hassles

The dealer was very interested in having me come in to purchase this vehicle... until they found out I had a trade. The emails stopped and I had to call the dealer who gave me a less than fair trade allowance. Another dealer gave me a trade allowance of $32K (on a another Corvette that was a about $1K less), Colonial Ford offered me $20K on my trade toward a more expensive car?

Winston has been great with all my texting about this car. However he is stuck on the price just waiting for him to come down a little more. But he has been great to text me when it drops in price. Its a fair deal just not a great deal like I would like.

Very friendly and great to deal with. I test drove the car and bought it the same day.

This dealer responded almost immediately!! However they were very far away from me. By the time i could find the time to get there someone else had bought the car.

Very helpful staff (Anthony Azzi)). Answered all my questions via email, since I'm a few hours away from the dealership. Very helpful.

The dealer was very responsive, however they no longer had the vehicle in stock.

The car was sold, but had others I was not interested in

The staff were helpful and professional, without being too pushy.

They rasponu on my call AND ofer to deliver to my house

Awesome, I got the car that I have been wanting for a couple of years. It was a hard car to find and luckily I got a good deal for it.

I received several emails and a call asking if I would like to see the vehicle. I had very little time to spare on the day I saw the car but as I had done much research and was familiar with this brand I new the price was very fair. The condition off the car was great and the sales people were very courteous, no pressure to buy it. I made my decision to purchase the vehicle and the sales people handled everything by email and through phone calls. They even delivered the van, spotlessly clean and with a full tank of gas, to my home some 50 miles from the .

Not sure if I am going to see this x=car just yet?

very helpful but car has a few problems.2" of water on passenger side floor!

dealer had difficulty locating vehicle

Responded to online inquiry with reasonably competitive price but model they could compete on was not exact match to my needs

I am still interested in this XTS but feel the price is a bit 'high' whereas they say a down payment/trade of 25% will bring it down $8 thousand. One day (soon) I will visit and discuss it in more detail.

Didn't buy the car but the salesman was very pleasant to deal with

Great

Winston was very nice with me since the first time we spoke on te phone.We pratically made the deal trough the phone cause Plymouth is 40 miles away from where I live.I knew the car trough pics and the window sticker and it was just perfect for me cause I had the oppurtunity to visit other Ford dealers around and I didn't need to see the car,I knew what I was buying and I gave him a small deposit to lock the vehicle,then I went there and I signed the papers and left the total down payment,and whatever we said on the phone was just what I have got.Today I went to pick up the car and I am very happy,so Thanks Winston thanks Colonial Ford of Plymouth!

Good response

Vehicle I was interested in must not have been available. They answered initial response but didnt answer my next inquiry with answers to my specific questions. They do send emails for other options.

Responsive just to far for me to visit

Real fine group of people. Easy to do business with, and very professional in how they handled the delivery of the car I purchased. Ask for Winston!

very pleasant to deal with

Salesman sold the truck during the time I had initially contacted him and while he continued to contact me. Definitely did not tend to my buying needs, then tried to sell me a truck I had no interest in buying; I continued receiving emails from him long after I said "no thank you"

Winston from Colonial responded the following day. Very easy to work with and understanding. Had dialogue in a professional and courteous way. Will reach out to Colonial Ford when I am ready to drive over the bridge.

Loved them!

While They didn't have what we wanted, sales mgr was bending over backwards to help us locate it. Would go back there first for next time without a doubt.