Colonial Cadillac

Salesman contacted promptly.

Cameron has been very helpful- sent vehicle pics quickly and called with follow up

Great dealer straight shooter great car.

Outstanding dealership all around. From my salesperson to the business office. I would highly recommend this dealership.

Goood

Answered my requests in a timely manner, unfortunately couldn’t agree on pricing in this particular market.

Good people

If I could give a negative zero I would. My first call when asking about financing they asked me it depended if I had a GREAT trade in they would want on their lot… I should have known then. We made an appointment to come see the car as I did have a GREAT car to trade in, and loved the car the had for sale. We were five minutes away from their location when they called to let us know they had let someone else take the home. We could wait a couple hours to see the car if we wanted, but they could not guarantee that it was not sold. Seriously, the main kicker is we texted one hour before the appointment, I let them know we were on our way, they said see you at 4:00pm… unbelievable!

Great Dealership

They got back to me a decent time I’d like to see this 2013 Escalade there’s no pictures thank you

Very happy with them. Nice, no pressure. Great experience

Great experience, our contact John B. was great, no pressure and the sale went very smooth

Excellent stuff from seller to general manager

Answered all my questions quickly good costumer service

Good experience. Still have to register the car. Seemed to be an issue with out of state registration

Very quick and easy transaction. No back and forth haggling. Very professional and polite!

AMAZING and HONEST experience- if you’re looking for a down to earth, hard working family owned business this is it. Will continue to buy from Cezar and Colleen as well as refer friends and family.

Very professional but I never made it to test drive....it got away

Spoke with salesman Dennis the night before as I was traveling to see car. Set up a time to see car next day, he said he would call with any changes. Once there, Dennis and the entire team were non intimidating, easy to speak with and fair. Whole car buying experience was fair and smooth. Super excited to pick up the new vehicle!!

low pressure and fast experience.

Professional and know staff

Great experience!

I sent a request to know more about this vechicle and they emailed me within an hour. They were very efficient and very friendly. A great dealership!

After a frustrating visit with a different dealer on the previous day, it was like a breath of fresh air to walk in to this dealer and be treated like a valued customer. Very straight forward and friendly and worked very well with me on my trade-in desires. The vehicle was ready and waiting for my test drive and was exactly as represented in the listing. Worth the 1 hour drive from home!

Very good communications

Outstanding assistance! I didn't buy the car, but the dealership was quick to answer all my questions and the sales people were polite and well informed.

Very professional

Although everyone was pleasant, we did have some serious communication issues which led to a misunderstanding about the price. There was also an issue with the out of state registration not being handled correctly.

Solid experience. Communicated quickly.

Dennis is the 5 Star Sales Consultant , I bought the Lx570 2016 in one day very quick response and processed, Thanks Dennis.

Great experience! Ended up buying a used Cadillac from there and felt it was one of the best car buying experiences ever!!

5 stars

Very responsive

This dealer was recommended by someone who's bought several cadillacs here before, and I was excited when I saw a used car I liked. I contacted them about it, and they answered my questions begrudgingly and kept pushing for a time I could come in for a test drive. Eventually I had my questions answered and I took a day off work to schedule a test drive, fully intending to buy it if the test drive went well. Unfortunately they sold the car Saturday, and just told me Monday before my appointment. I will be shopping elsewhere because I did not like their lack of clear communication, and thought it was rude they sold the car when I had an appointment to buy it. Their documentation fee is also much higher than most others in the area.

I called the dealership in the morning to confirm the Camaro was still there and they said yes it was. I then told them I would be down to look at it but I was 3 hours away, they said no problem call us when you about 45 minutes away so they could have a salesman and the car out for us to look at. So.... we drove a bit over 2-1/2 hours and called them to let them know where we were. Now about another 15 or so minutes into our drive they call me to tell me the car was sold!, WTF, I went off on the guy. What a bunch of morons, knowing I was on the way they sold the car. If you can't trust a dealership with a small thing like this, I wouldn't trust them AT ALL !

Responsive. Knowledgeable. Smooth process from test drive through purchase. Supported by multiple staff members.

Best car buying experience I ever had. So helpful and sincere. . Dennis got me a deal on the 2020 Jeep Compass Trailhawk …..Also , Alex (the sales manager) went far and beyond to make me comfortable ……… Like I said . I felt important there. I still can`t believe I drove it home on a Saturday. I`m very happy. I had a positive feeling when they called me back to go check out the Jeep... When I buy another car in a couple of years ,I will purchase it from Colonial. Cad. Great variety of good quality used cars. I was impressed from the beginning to the end.

Vary nice talk try to get test drive for the weekend.

Good

The people were very nice. Although the could not help me, they told me that if anything came in that fit what I was like looking for they would let me know.

Great communication!

Great communication

The experience was great

They told me that the car I was interested in was sold. I appreciate that gesture.

Fantastic service. The best review I can give.

Friendly service no pressure.

Whole process was straight forward and easy. Great working with everyone especially Joe in sales. Would definitely recommend the team at Colonial Caddy.

good experience

Very impress with dealership and the people working together .my salesman John Bradley was great. No pressure and very helpful and honest. Thankyou to all of you.

The Dealership was Great , easy, to work with. I would buy from them again!!

Good sales guys but very high pricing and unwilling to negotiate.

Responded very quickly

Responsive but not annoying. They remain in contact respectfully!

Friendly, fair and knowledgeable. Overall a very good experience

Very helpful. .Matt with tech support and Alex went above and beyond our expectations.

Car had a strong unpleasant odor . Very nice salesman. Made offer on a different car which was refused. After we left two offers for price reduction. Would not return.

Great car, wanted to look at others. Didn’t buy, but nice place

Emailed dealer and they were very responsive, car was sold just prior to my inquiry...

Very quick to respond and provide requested informatuin and pictures Bridgette was great...

Hands down the best experience ever!! Everyone was aware that I was coming in and was very knowledgable on the vehicle I was looking at. They took very good care of me, were very honest and did everything they could to get me the best deal !! I didn't feel like I was being robbed of my money. I felt so confident buying this car !

Asked 1 question, responded but did not answer my question. Wanted me to come in to the dealership, b4 I knew it this car had what I was looking for. That was end of contact 4 me.

Friendly and helpful sales rep. However he nor his boss would budge much on a price. I believe the sale wasn't completed over a few hundred dollars. I have since noticed that both vehicles I showed interest in have dropped in price. One is down over $550 and the other is down by $1000. I certainly would however give them another chance at my business. It is just as easy for me to walk away from a purchase as it is to make the purchase. I like other people who work hard for their money seek the best possible deal.

Good

Colonial Cadillac was wonderful to work with. They were friendly, honest, and worked to get us the lowest rates possible. We will definitely be back for our next purchase!

Even after i told them i could not afford the vehicle, that the only way i could ever is if they dropped the price 10,000. They still bombarded me with emails. Annoying.

The staff there is very friendly and super nice. They were willing to talk through and help me with whatever was needed.

helpful

Dealer contact was very professional

I was very satisfied

David, Matt and Alex we're all great. Matt did a great job explaining all the details of the cue system, and David was great at communicating and delivered the car right on time.. Will definitely go back for my next new Cadillac!

Very professional, a pleasure to do business with them.

Great, just need to get the deal DONE !

Excellent Service from the Salesman as well as other salespeople that assisted when my salesman was not available. I would recommend anyone looking to purchase a Cadillac to visit Colonial

Mike the salesman was great ,as well as Rick the finance Person, Everyone friendly , Gave me great price for my trade and financing rate I was looking for . Service department was Fantastic Too.I had 1 Small issue , they had me fixed in no time , Made me a priority . Great Dealership , would recommend to Anyone . This is the place you want to purchase your next Caddie From .

Dealer was very responsive with good follow up.

Fast response

The price that was posted for a specific vehicle was not honored they quoted me a 3,000 dollar increase

Terrific experience. From the moment I walked it, to the second I was handed the keys to my new preowned Caddy.

An incorrect word used by sales rep caused me to loose this deal. How do you confuse 'repair' with 'deposit'? I was very dismayed by this "no gimmicks/no games" dealer.

Very quick return calls and e-mails. They even contacted me when they had sold the car to someone else so I wouldn't pursue it any further. I was impressed.

I haven't purchased a car in 9 years. Big purchase, lots of choices and didn't want to leave with buyers remorse. Olsen Cadillac put me at ease, didn't pressure me and I left with a great car.

Wasn't exactly what I wanted . Nice but a few too many follow up emails .

Quick response

great follow up

Great

the car sold that night they e-mailed the next day

Call me in the morning and said we got to calr for you I I call back after no longer available this car and after give me the diffidence price for diffidence car

Excellent!!!

The best customer service!

they were very cordial, I changed my mind.

Dealer was responsive to my request and let me know the car had sold.

wonderful

Respectful

Very good. Not overly aggressive, but would have been very helpful if we had gone further with the deal.

Promptly let me know the posted car was sold.

very good

Fast response. Great follow up.

Although I did not buy a car from Olsen, they were great to work with over the phone.

only one who responded by calling me by phone.A nswerd all my question and met me when i got lost finding their place. No pressure in selling the car.

I did not appreciate the aggressive tone of their emails. I have not had experience with them as an actual buyer, just as a prospective one.

Quick response. Very helpful and not overbearing.

Manager, not Salesman difficult to deal with. He was egotistical and abrupt with his language as if we where unable to appreciate his knowledge of the auto business. Also, would not give a fair price on a trade-in. I received double the amount he offered from the dealer a made a purchase from. Perhaps because I wasn't buying a Cadillac he could of cared less.

Don't have one complaint, eveything ran smoothly, not your typical anxiety when dealing with carsales people.

I recently purchased a 2010 Cadillac cts from Olsen. I was looking at two other cars but chose theirs based on the service I received from their salesman Todd Burke. He was very informative about the car, no high pressure, and very personable. I would definitely buy there again.

Didn't buy the Escalade as there were many issues with it that the dealership didn't disclose.

responded within minutes very professional would recommend

5 * this is my 2nd car I have bought there and the roll out the red carpet for you. My sales man mike B was great. Very help full. Ty mike

I really wish they had taken the extra step to make the car I really wanted A dream. The car had a smell and I could not see me smelling that all the time. They said " they would get rid of the smell,But two trips to woburn from the south shore. The smell was still there. so I had to keep looking. How many trips do you take for the same car? It took me a hour and a half to get there the last time I went. Oh well, I have a new car. Thank you buick.

responded immediately to my e mail

My experience was excellent. They were open and we were able to get the transaction completed in one hour.

Very informative on my inquires

David was easy to work with. These negotiations are never quick but both felt that a fair value took place. The car was delivered on time.

Great people to deal with. The salesman "Gary" was wonderful and went above and beyond to help make the deal good smoothly.

Good deal good car. Joe was good will go back

Heather Curley, their internet rep., was outstanding.

True professional staff

Awesome Dealer!!!! Best car buying experience! I will go there again for future purchases.