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Colbert's Auto Outlet
About Us
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Today 9:00 AM - 5:30 PM (Closed now)
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2107 12th Avenue Northeast
Hickory, NC 28601
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
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Feb 27, 2026
The salesman was very helpful
Feb 17, 2026
The honda was nice & clean. But my son was concerned about the salvage title. But we are still discussing it.
Nov 15, 2025
Very helpful
Sep 9, 2025
Good
Jul 9, 2025
Shawn was super nice and helpful through the whole experience, definitely a very family friendly place from both of them!
Jul 1, 2025
He contacted me about the cars i was interested in and i thank him. He also texted me information about how i can contact him to help me look at the cars because i live four hours away. I will be contacting him very soon. Thanks!
Jul 2, 2025
Response from current dealership:
Curtis, thank you for writing a review on your experience with us. That means a lot to us, look forward to hearing back from you soon. Thanks!
Jun 11, 2025
Very friendly staff
Jun 5, 2025
I did not purchase the vehicle, but Ted was very helpful.
Jun 2, 2025
I drove 2 hours to trade in my vehicle. When I arrived they proceeded to offer me $6000 less than was quoted before I committed to driving there. The truck they had was not in very good condition and was over priced. Make sure they know the details before you go because they won’t ask any questions and leave you out to dry when you arrive.
Jun 2, 2025
Response from current dealership:
We are sorry you drove 2 hours here and 2 hours home to only be disappointed. Colbert's Auto Outlet never negotiated a deal with you or did we made an offer on your vehicle. You received all your information from through CarGurus Digital Deal. That is a separate flat form from Colbert's Auto Outlet, we list our vehicles on Cargurus as a third party to advertise them. We were as confused when you shared all the information you gave us. Again we are sorry for your experience.
Apr 7, 2025
Response from current dealership:
Thank you so much for the 5 star rating and review.
Feb 15, 2025
Quick response
Jan 17, 2025
Response from current dealership:
Thank you for the 5 star rating and the review.
Responded Quickly. Great service from Great people. I would definitely purchase from here again.
Dec 5, 2024
Response from current dealership:
Thank you for the 5 star rating and review. We love referrals!
Aug 31, 2024
Dealer responded reasonable quickly with information about setting up an appointment to see the vehicle.
Jan 17, 2025
Response from current dealership:
Thank you for the review and the 5 star rating. We would love the opportunity to earn your business again in the future.
Show older dealer reviews 75
Oct 3, 2023
I asked for pictures of the vehicle a week ago & they said they haven’t finished processing the car. So why are they soliciting a vehicle on Car Gurus that they are not fully prepared to show it.
Dec 30, 2022
They never called us back after a couple of interactions.
Jan 4, 2023
Response from current dealership:
We apologize for not responding back with you as you stated.
Aug 18, 2022
Great buying process! The sewer was very patient with us while we fully checked out the car and walked us through financing and warranty purchase while answering all of our questions clearly. Would buy from this place again.
Jul 3, 2021
The experience was exceptional, Mr. Charles was awesome, my schedule is very hectic and still he went above and beyondvto help us. If the quality of the suv hold to what they promised, I will come back to buy more cars.
May 11, 2021
Very professional service. It was a pleasure working with them.
May 10, 2021
Great experience, no pressure, fast service. Would definitely recommend them to anyone.
Mar 11, 2021
Spoke with several persons about two cars that was the exact same with a difference of 27k miles (same price). Was very rude and didn’t want to negotiate pricing on the higher mileage vehicle. When asked why I called I told him “I’m attempting to support local business instead of a better offer I got out of state.” I’ll take my business out of state and not here
Mar 11, 2021
Response from current dealership:
Jason , we are sorry we could not negotiate our already discounted price. We service and details our vehicles to meet the owners standard. He prices the vehicles at or below the market value in our area.. A lot of vehicles out of state especially northern vehicles will be cheaper than ours, because of the environmental issues that come with northern vehicles. Thanks for giving us an opportunity.
Mar 5, 2021
Good info. Found a more suitable vehicle
Dec 6, 2020
Excellent customer service, clean setting, all cars I test drove were as described on the
website and fairly priced. I felt confident making a purchase here
Nov 2, 2020
They were helpful and prompt.
Oct 30, 2020
Although I haven’t purchased from Colbert’s yet, they reached back out to me in a timely manner and was eager to answer all my questions. Look forward to doing business with them in future
May 18, 2020
Very nice dealer. Got me all the info I needed and we went and test drove the car and got some financing info. In the end, we did not end up buying a car there but were left with a good experience and their price was fair, so yes I would recommend this dealer.
Colberts did respond to my inquiry about a car on their website. It was already sold.
It took several more days before they removed it from their website.
Apr 8, 2020
Response from current dealership:
We are sorry for the delay in removing a sold vehicle from our website. We are working a short staff due to the Coronavirus.
Feb 11, 2020
They got back to me promptly....although the truck was not a 4 wheel drive which I am more interested in.
Dec 10, 2019
They answered the questions that i had.
Sep 16, 2019
They are quick to respond and very friendly and helpful!!!!
Aug 21, 2019
Honest and pleasant dealership to work
with
Mar 23, 2019
Refused to let me test drive the vehicle I was interested in. Owner said that it was raining and he had just got the car detailed and didn't want to have the vehicle detailed again in case I didn't get the vehicle. The worse car lot I ever been on.
Mar 26, 2019
Response from current dealership:
The rain was not the only reason we did not let you test drive one of our vehicles.
Mar 1, 2019
Most pleasant auto buying experience I have ever had.
Feb 3, 2019
very pleasant and helpful to deal with. truck was in very nice condition.would recommend dealing with
them to others.would definitely buy again
Colberts Auto Outlet did contact me and I was able to visit their location. I didn't get to talk too long since it was almost closing time, but I did get a chance to talk to a sales person. He was kind enough to get the keys to let me view the vehicle and start it. I have not made it back to the lot, but I did appreciate the time and effort that was given for the short time I was there.
Nov 2, 2018
Nice fellow. Helpful.
Aug 27, 2018
Good contact but found one we liked before we got a chance to check
their car out
May 28, 2018
Phone conversation went well but I did not follow up in person. I will give this dealer a plus for responding quickly to my questions.
May 28, 2018
Response from current dealership:
Thank you for taking the time to write a review on your experience with us. Please let us know if we can further assist you. Thanks again
May 22, 2018
Colberts was very accommodating! They made sure that any concerns I may have had, would be taken care of. I was very pleased with my experience and delighted with my purchased! Would definitely purchase from them again!
Mar 22, 2018
I bought the beautiful 2013 Nissan Altima and i love It! I also love Charles and Robert at Colbert Auto Outlet, they rock!
Mar 23, 2018
Response from current dealership:
Thanks Robin for your review. It was our pleasure to assist to in the purchase of your beautiful Nissan.
Feb 24, 2018
Very good experience
We drove 2 hours and 45 minutes for this vehicle. The people were nice but I believe they knowingly sold us a bad vehicle. They did let us know about 2/3 minor issues like some of the speakers didn’t work but there were also other minor things that needed fixed we had to find out on our own. The worst part is after 5 days it broke down. I was stuck on the side of the road with my 3 month old baby. When we called they said they haven’t had any issues with it but it’s very hard to believe. We bought this vehicle because together we have 6 children and needed something bigger. We paid cash for a vehicle that is now sitting not running waiting to hear how much more we are going to have to pay to fix if it can even be fixed. Would definitely not shop here again or recommend this place.
Feb 18, 2018
Response from current dealership:
We understand your frustrations after purchasing this vehicle and then have issues 5 days later with it. The Saturn you purchased was a trade-in. We had it serviced before offering it for sale. Your statement that we "Knowingly knew" something was wrong is absolutely "Not True". We shared with you the information the service department told us about the vehicle. You drove the vehicle back to your destination over 2 hours without issues. I personally do not purchase Saturn's for the dealership because of some the issues they have had and they are no longer in business. We of
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Feb 4, 2018
I would recommended this car dealership to
anyone. Mr. Charles responded in a timely
matter. Very pleasant over the phone. It took me
months to really decide on what I wanted. I was
ready for a upgrade. A car that I was going to
enjoy for a long time. I also read the reviews , as I
read all reviews. I knew this dealership was the
right one. Thanks Mr Charles for everything. God
is good all the time.
Feb 14, 2018
Response from current dealership:
Thank you for taking the time to write this review on your experience with us. We are very thankful for customers like you that have a very good attitude towards life.
Jan 15, 2018
It was a great experience I would not have it any other way
Feb 22, 2018
Response from current dealership:
Thank you for your review. We appreciate your business.
Jan 3, 2018
Quick response!
Jan 4, 2018
Response from current dealership:
Thank you for taking the time to do a review on your experience with us. Enjoy your new ride.
Oct 21, 2017
Excellent!
Jul 22, 2017
Got a good deal and bought this Jeep. Priced right, and dealer kept there word on a small repair. I recommend them for your next car.
Feb 22, 2018
Response from current dealership:
Thank you for taking the time to write a review on your experience purchasing your Jeep from us. It was a please working with you.
Jun 12, 2017
Great experience! Fast and courteous service! Love my new car i bought from them !
May 18, 2017
Their response was quick but I'm waiting on a insurance check so I can get the car I asked about.
Apr 24, 2017
They are great they have been working with me for about week they have done nothing but been great with getting me in this vehicle
Feb 7, 2017
Responded efficiently and with detail. We found a vehicle locally and didn't go with this one as it was an hour and half away
Aug 21, 2016
Good communication
Aug 1, 2016
Do NOT buy a vehicle from this dealer. They jacked up the amount of the loan by adding a "extra warranty" they said I had to add or I couldn't get financing. They're shady and it's a dishonest business. I've been in touch to get my down-payment returned (they said I had to do that also or not get financed). The sales person who I dealt with wrote the survey for their own website because he said if I didn't write a good one, the sales manager wouldn't put gas in the vehicle I purchased! Check out their website reviews. They all sound remarkably similar!
Aug 8, 2016
Response from current dealership:
To you know who, first you will not return any of our phone calls that we have left you since 8-1-16. 2nd. Your accusations on your review are not accurate and dishonest. Your first accusation The extended warranty. The warranty was offered to you not forced on you . You chose the warranty at the additional cost and the payment. We gave you the payment difference with and with out the warranty and you signed for it. I was not only here the day you signed and pick up the vehicle, I was the one who ran the paper work for the warranty. 2nd accusation that you are making that is dishonest. You ha
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Jul 28, 2016
Received an automated response describing the great feeling of driving a -"insert vehicle name here"- along with the suggestion to call with any further questions. They never addressed my questions that were sent through the initial point of contact so I guess their contact email is just to give you their phone number so you can call them. So, good luck if you are researching cars and dealers because you can't have any information about these people other than, "call me!". Uhh, okay. I don't think so. I'll look elsewhere! There's plenty of dealers on cargurus.com that are more than willing to not only answer your questions but encourage you to ask more and even suggest questions you haven't thought of! Those are the people I want to work with, not these little guys that are trying to get rich quick.
Jul 31, 2016
Response from current dealership:
Joseph, I am sorry that you did not receive the information that you were requesting with one of our vehicles in stock. If you are still interested, I would be more than glad to assist you personally with it. I have been in business since 1994 and have built a reputation that is important to me. Please email at Robert@colbertsautooutlet.com if i can futher assist you. Again I am sorry for the lack service that you had with us. Have a great day. Robert Colbert
Jun 23, 2016
Two auto generated emails. No human response.
Mar 23, 2016
The customer service was great. He
kept in touch with me even after I left the
dealership.
Mar 19, 2016
Salesman provided a great deal of outright inaccurate
information about
vehicle to say the least. Dealer has 2 lots and I was
informed vehicle was
at one particular lot. When I advised I would be driving to
Hickory from
Greensboro (a 2 hour trip by the way), I was first told to
come to one lot.
Just a few minutes later, salesman called back to say
vehicle was at
other lot and to meet there. By the way, directions to lots for
out of town
visitors were horrible. When I arrived exactly 2 hours later, I
was then
informed that vehicle was on the way over from the other lot
and I was
left waiting. If I can drive 2 hours to inspect a vehicle, the
least the dealer
should be able to do is to have the vehicle ready for
inspection. Finally,
when vehicle arrived, it did not have original equipment
cargo space
carpet, no spare tire, nor tire changing jack & equipment,
and vehicle
was all wheel drive while advertised as 4 wheel drive. When
confronted
with the advertising discrepancies, sales manager was
downright rude,
threatening, and verbally abusive with vulgar language.
Oct 24, 2015
This dealer responded to my specific
question with a form email. Did not get
back to me with an answer to my
question. The car looked good, but I live
about 150 miles away. I wasn't going to
make the trip without the information.
Jan 14, 2015
Got my Cadii...Thx Charlie & Rob
Oct 2, 2014
Good selection of vehicles, not pressure on customer , so far so good.
Sep 8, 2014
Sales person stopped returning
calls and texts even though he
(Chad) crossed professional lines
and pressured me at first.
Mar 2, 2013
They got back to me within the same day. They were extremely
honest. I didn't purchase this car.