Clear Lake Infiniti

Never visited the dealership but received many calls.

Good customer service

Good follow up and replay information

They didn't send paperwork to my credit union and the car was sold

The vehicle sold before I could get to the dealership but they were very professional and helpful with their communication.

Nice guy all good

Trying to purchase out of state, representative rude and refused to send me pictures. Pictures online were not the actual vehicle listed so I asked if he could send pictures to my phone. He wouldn’t do it. So he gave me price asking if I was ok and I said no I need pictures and I said I have check to purchase no financing needed. He went on about needing a credit application, send him pictures of check… I just declined his service and stopped responding. I won’t give his name he may very well be a good salesman, but there is a certain etiquette one must have to deal with customers (1) over the phone and (2) out of state…. There was no understanding, no reassurance and no sense of wanting to help me purchase. I expected more from a brand name dealership

Contacted quickly and consistently

Good sales staff

Great dealership, very nice and very adamant in a respectful way. Sucks that I didn’t respond fast enough to get the truck but it was very nice of them to try and find me a similar truck. Great place to do business with. Maybe next time.

Attentive, no complaints.

Absolutely one of the worst experiences at an automobile dealership. I drove my family 2 and a half hours from College Station after being assured "the team" could accommodate us in the purchase of the vehicle we inquired about. Anything but accommodating. Lousy management on the used sales side. Basically told that the vehicle was advertised at 34k but with TTL and their dealership add ons it would be 41k. Tried two different scenarios for purchase. One included a trade in no money down and the other no trade but with money down but still came to 41k. . In house finance is a rip off. We were told that a low jack system that was not included in the manufacturing of the vehicle was something added by the dealership to help protect the customers car. Since the device was already in place we had to pay for the subscription. 3k. added to the vehicle to line their pockets and fatten the bottom line. Wasted time. Will never refer them to anyone.

1. The vehicle wasn't even there. 2. The sale agent lie about the wereabouts of the vehicle. 3. They called me to confirm my appointment when the vehicle wasn't even there at that time. (Drove for an hour to get there). 4. Told me about some 4th of July deals that were happening. (Nothing for the vehicle I wanted to see I guess). Overall not a good experience.

Great

Worst dealership ever. We drove 10 hours to get the vehicle and they treated us like garbage. They never return phone calls and we still haven’t gotten our title. Buyer beware.

I have never been treated or relaxed so well in the homey environment. Every turn is a professional person eager to help. They went above and beyond to make sure I understood everything in my new car and I didn’t need to read a manual. I’m loving that. I’m 58 this year and have bought many cars. You will not be disappointed with Clear Lake. Thank you Jason, Vernon, and Brian!!!

The dealer representative who contacted me was very polite and helpful.

Terry the manager is horrible. Treated us like we were not educated on purchasing a car. It was definitely not my first rodeo. Without knowing my downpayment, I expressed to the sells guy prior what payments I was looking for, NEVER mentioned that I was paying for half of the car. Terry seemed to express that my numbers for my financing were crazy. I don’t recommend this dealer at all. They definitely do not try to work with you without looking at you crazy.

We scheduled appointment to look at the car. we travelled 60 miles and once we were there, sales person told car is sold. They should have called if appointment needs to be canceled. Best part is car is still showing in the inventory. Not sure what was the reason for not showing the car to us.

Very professional Sale Rep (Eshen Akhter). He provided answers to all my questions. And I purchased the Infiniti Q50 that I test drove. The finance Rep (Jonathan) was very professional as well. Great car buying experience.

They responded in a timely manner, and I decided that it wasn’t the Jeep I wanted.

From start to finish I was welcomed into the Infiniti home with an amazing sales person. Honest. Worked hard for me. This is my 2nd car purchase From here and I was soooo happy Eshen was my sales person. I referred him to 5 other people and CarGurus IS THE BEST!

Very prompt to respond and helpful.

Awesome experience and customer service....would definitely buy feom them again!

Friendly staff.And they make sure you get what you want.

had an appointment and the GM decided to sale to the person after me didn't even give me a chance to fill an application!, rude!!!!

Excellent service from start to finish! These guys are professionals at what they do!

Very respectful.

My experience was good.

Tried to get a quote for the total price from salesperson Joshua, but waited all day for them to say the could not send a total price to me via text. Joshua kept stalling saying just 30 more minutes. They never answered what their dealership fees are. Carefully read other reviews and you will see the same issues. If a dealership refuses to answer up front what their fees are be ready to walk away like I did. They are wasting time by advertising at vehicle at a price that seems reasonable only to raise your price on the back end. Very dishonest. And not I am not talking about tax, title, registration....dealer fees.

Highly Recommended Dealership.

Love the customer service. Great company I recommend them.

The experience was awesome, my sales Associate MR ADDISON was extremely knowledgeable about the brand and in particular the QX56 i was interested it, the vehicle was clean and at the front door for the test drive, i would refer any and everyone to pls give this infiniti dealer first try you will leave informed and smiling

Really enjoyed working with Clear Lake Infiniti.

The rep that contacted quoted me the wrong price even after I asked him to double his own website. Then I sent him a photo of his site and never responded.

Not good I talk to the person, and made arrangements to come up the next morning and drive 4 hours to test drive, they sent me a text that they sold it, ok that's ok, but when I look the next morning it was not sold and they had went up on the price $ 3,000.00 ,so sent them a text and ask them,why they told me it was sold and went up on the price, never did respond back, that is not good business.

Overall a Great Experience!!!

I bought a new QX80 at Clear Lake. I was pleased with the price.

This dealer had a car advertised but did not have the vehicle advertised for the advertised price. I emailed them and they sent back the total vehicle cost, which was almost $20k more than the advertised cost. When I called and talked with them they said that they had made a mistake and had the wrong price listed, however they made no effort to remove the incorrect listing. Classic bait and switch.

Great experience

Salesman was great to deal with. Notified me when the price dropped. I missed out but thoroughly enjoyed my interactions.

Received an email after two days after inquiring about the vehicle. Was prompted to fill out a credit application. While checking the information on the vehicle, noticed that the price had been increased. I contacted the internet sales manager who stated that the current increased price was fair market value, and would no longer honor the original priced in which I inquired about. In the matter of 6 days while trying to make a deal, dealership increased the price......something is missing here. Would advise if doing business with this dealership to assure that the business is done quick before they decide to increase the price in the middle of a transaction.

Nice folks.

Rep was nice and courteous

Facilities and staff courtesy, while there, where good. I wasn't told there was only one intelligent key until after signing all paperwork. Local dealer quotes $360 for a second key. So far I've spent $100 on refurbished and aftermarket keys with no luck. On line details said one accident while the dealer provided Carfax said none. I asked dealer for clarification and was told online info was wrong. It was raining the day of purchase and I didn't catch paint blemishes until a day later. Concerned I went back to online site and found they use autocheck. Autocheck shows one car accident :-( Dealer won't offer remedy. Car has a strong deodorant smell. Looking for the cabin filter by the glove compartment I found a half inch brown residue line. Dealer may have sprayed the simulated wood layout that now looks a little faded. Dealer called once, said they would look into it. I asked for at least help with spare key. No help at all.

Very friendly. They did everything they could to make us happy. We drove there from out of town, but will gladly be making the trip there again to purchase our next vehicle.

They were very helpful & the staff was very professional & entertaining

Salesperson and management were very helpful and courteous and professional just decided on another vehicle. Would recommend though to others.

Great experience!

The price they advertised on Cargurus was not the price of the vehicle as they had added extremely high margin dealership installed items that inflated the price by 2k. Then the numbers game at the finance department. They tried to push a sales contract on me that had the vehicle sales price ‘strangely and accidentally ‘ increased. They also advertised the vehicle as a CPO and increased the sales price because of that and they didn’t advertise the price increase in the advertisement. I’ve never dealt with a dealership so dishonest. Beware of these people.

Exceptional customer service. Very nice people. Definitely would buy from them again! Great experience.

Great people

Extremely disappointed! The car showed up with 46k miles and it had 53k. I spoke to the sales manager Terry and he tried to be funny about the price asking fir an extra 2k after I asked him about the mileage. I left and the sales person offered $500 discount, I went back to the dealership and it was all a Bait and switch! No discount, they added an extra $499 security package (useless). I left and on Monday another manager called me (Tony) trying to explain how they priced the car with 53k miles and that it was not their mistake about about it showing up as 46k. He said”that’s cool, if you don’t want the car”. The next day the car shows up with the correct mileage of 53k. So disappointed with the management team.

Robin was really helpful in helping me she even showed my other choices that were not listed yet.

Lee has been stellar

Got emails from them - Never went to view the car

Disappointed with my visit as I setup an appointment to go see one of their posted vehicles and drive across town to find out the vehicle had been sold. This was after I confirmed the vehicle was still available 2 hrs prior to my visit. No one had the courtesy to give me a call informing me that my visit would be worthless. Terrible way to conduct business. They place this low price bait to lure people in and then want to sell you a new vehicle. They lost my business for sure.

Very nice, contacted in a timely fashion, but didn't have the vehicle that I wanted.

Unfortunately the car was sold before I could go and see it.

The staff (Mr.Vernon)responded quickly and respectively to my concerns on a certain vehicle in you guys stock and later was sold. I must say that the staff was very friendly and helpful and I will definitely be looking forward to doing business with you guys in the future

Horrible customer service. Didn’t get a call back for 8 days! After submitting my application with all documents they needed. With $3500 down! On a 12k car. Don’t let ROY be your salesman. He does not communicate well. I just want answers!

The car was perfect and dealer was straight forward and easy to work with.

I leave message to dealership that I was greatly interested in vehicle; while I am discussing the vehicle with them in first contacting me, the car was being sold from underneath me within an hour of their posting of vehicle for sale. They should have verify that they were working with me on it, instead of simultaneously selling to me and another person. Because I was booking flight to fly down as we were talking. Really unprofessional and rude tactics.

They contacted me all the time. They are great! Just never had time to go look at the car.great guys!

Literally harassed me over an inquiry even after i told him i would contact him i received calls and emails. Wouldnt recommend to anyone

when went to view the car my car it had a few flaws that was a deal-breaker for us but the salesman was very helpful the showroom is very impressive thank you Christian Barahona.

By the time I got by to test drive, the vehicle had been sold. The salesman tried to get in touch with me, but I had already left a he was unable to contact me. However, we talked and he is trying to find me another good deal tailored to my needs, Great bunch of folks there and I would highly recommendig others to deal at their establishment.

Great

Nice peoples works there

Nathan has been outstanding looking for the car I want.

Very Nice people!!!

Dealer responded to all my questions

Tried to make a deal. Trade value was low, but overall they tried all angles.

Very friendly and helpful made me feel comfortable make me want to keep buying from this dealership

Very helpful and easy to work with.

Good follow-up and still working to answer my additional questions.

Cedric quickly responded to my car inquiry and answered all my questions in details. The car was exactly as shown in the pictures and looked great when I picked it up. Business dept people were very pushy selling me extra warranties and services but I am good saying no. Overall it was a great experience and I recommended this dealer to my friends.

My experience was great, the service was great, and I’ll definitely buy another vehicle from here!

Friendly and kept in touch

They responded quickly. The car had a lot more miles on it than first advertised. They did call me several times and are still looking to see if anything I might like comes in. Very courteous.

Great experience. The salesman, Imran, was excellent.

I was contacted very quickly after showing interest in this car. Dealer negotiated a great price over the phone, so I decided to make the 2 hour drive to look at it in person, and purchase it. The process went very smoothly. Cedric, Mark, and Kelsi were very pleasant to work with. I would be happy to do business with them again in the future.

Customer service is great. Will do business again

They called me

Contacted me within minutes. Very courteous and made buying easy. I love my car and absolutely felt like I gotta deal!

Good

Super Experience doing business with these folks. Very personal, Nice, even with them having to work in trailers because their Building was being remodeled, The atmosphere was great. It all started with the Salesman, and finished up with the finance office. One of the big things I noticed, their Trained by @GrantCardone ... And that is a BIG Plus for me... I would definitely do business with the folks again. A+ in my opinion!

Wonderful experience was contacted very quickly made an appointment to meet with the sales person went in Was able to make s good deal and purchased the QX30 was exactly what I wanted

Definitely recommend to anyone looking for a better interaction than your typical dealership. Be sure to ask for Army Lee for an outstanding experience in your car shopping endeavors.

Responded very fast. Sent pictures of cars they had on the lot. Let me know that they could obtain any other models I liked. Very friendly.

Good

The whole process was very pleasant and quick. They were very professional and courteous. The final paperwork went smoothly without trying to push the extra warranties. The whole process for purchasing a vehicle took 2 hours from walking in the door to driving out. I have purchased over 25 vehicles in my life and this was the easiest by far. I give them 6 STARS

Excellent customer service, I'm really impressed with the management... they went above and beyond to gain a new loyal customer.

They immediately contacted me. Great service!

Very helpful and answered questions.

great experience.

Excellent no issues, price is too high but Cedric is a great salesman

Sent me all the information I requested.

Horrible service, had vehicle priced online for 28,073 and when I got to the dealership they had no idea and said the price was almost 31,000 and " did not know who changed the online price".

Quick to reply but when I asked if the listing was the best price the reply was what's wrong with the price? Not interested in purchasing after that.

Nice people, very helpful, not overly pushy

We enjoyed doing business at clear lake Infiniti . We never felt pressured & they were willing to negociate . The process was great & easy. Bob

Great service

was disappointed the guy I had been in contact with from the start said he was to busy to meet me when I showed up to look at the car instead I got a new sales guy that had only 3 weeks on the job and didn't really know much about the car. I would not go back just based on that.

Because the car I was interested in was sold...David had no interest in further helping me. I may still shop this dealership though I will not deal with David.

Excellent customer service! The Audi I was interested in sold before I could make it to Houston.

Rob was great to work with. Finance department added some additional charges I did not want and were still added into sales price. Now I have to wait for my loan to fund so that I may cancel those charges since I live 6 hours away. Will keep y'all updated on what transpires. If this issue gets fixed I will give them a 5star. Other than that everything else was great.

I sent the wife to look at the Tahoe. They seemed to work with her very well. She calls me 20 minutes later to go by and sign the paperwork to finish the deal. I drove by and signed the paper work and we have a new vehicle. The people and Clear Lake Infinity are great.

Extremely great

Negotiating the price was out of the question. Had to move on.

Quick response time that the car of interest already sold

Car is over priced by nearly $4000, but wouldn't even negotiate a price, as he said, the price is what it is or go spend your money elsewhere!" So I said, "I will"!!

Quick response, but out of our price range.

We eventually got the car for what we considered a reasonalble price, but the experience was pretty much what most folks have come to expect regarding dealing with used car operations. Lots of back and forth with the manager, lots of "this is our best deal, we can't go any lower." Thing that really annoyed us was a $300 additional charge for engraving a security number on the windows of the car. We negotiated the price,"AS IS" and they said they do the engraving on all their vehicles, but the $300 was added after the negotiated price. Our fault for not catching it on the closing papers, but really made us feel we had been cheated. These folks are sneaky. If you deal with them be careful, check everything closely, and don't expect them to have your best interest in mind. Very much a buyer beware operation.

Car was already sold. They did contact me to tell me and still wanted me to go look at their other cars

initial response was quick but tried to get a few more questions answered and still have no response.

Received an email from the dealer that gave me a contact person from the dealership.

Got a response, told them I wanted the car, salesperson never called me back and sold it to someone elser

Pictures on the Internet did not reflect what the car looked like.

Great!

Rxcellent

Zaman very helpful. We got a great deal. We were very pleased with our experience.

Quick response

Initial information and follow-up communication was timely and professional.

Excelent service in and out no hassles, sales person was very helpful and dedicated. Definetely will go back again and again.

Good

Good response. Rafael was very nice

dealer gave evasive info about vehicle location- close to salt water/ he gave location as Houston as opposed to Clear lake (3 miles from Galveston Bay.

Quick follow up. Vehicle was already sold before I could make it out there.

Manager is a jerk

They called right back. The car didn't have the required interior color so we went elsewhere.

good

Got the car I wanted for a good price, no problems!