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Chuck Stevens Ford
About Us
At Chuck Stevens Ford in Bay Minette, Alabama, we’re committed to offering exceptional service and the best selection of Ford vehicles in the Southeast. Whether you’re searching for a new or pre-owned car, our dedicated team is here to help you find the perfect fit at a price you’ll love. We offer a wide inventory of vehicles, from rugged trucks to versatile SUVs, ensuring we have the right vehicle for every need. Our competitive pricing means you get more value for your money, and with our Lifetime Powertrain Warranty, you can drive with confidence knowing your investment is protected. At Chuck Stevens Ford, we treat every customer like family, making your car-buying experience easy and stress-free. 1304 Hwy 31s Bay Minette Al 36507
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Today 9:00 AM - 6:00 PM (Closed now)
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1304 Hwy 31 S
Bay Minette, AL 36507
Our Amenities
- Coffee
- WiFi
- Electric Vehicle Charging
- We work with all Credit
- Lifetime Powertrain Warranty
Media
Service Info
Service Hours
Dealer Reviews
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Mar 26, 2026
Called after my inquiry. Was going to get with manager get me out the door price never called back. Awful!!!!!!!!!!!
Mar 11, 2026
Couldn't get financing affordable for the vehicle, which needed major repair to braking system
Mar 4, 2026
I drove almost 2 hours away to go test drive the edge when I got there they told me the car brake system had went out on the car I inquired about this car several times and no one ever stated the car was not driveable they should have said something about that before I wasted my time going there to test drive the car was not satisfied at all
Feb 10, 2026
Hands down the BEST and easiest transaction! Ask for Ms Erika when buying!
At first they were good. Then I test drove the vehicle and found some issues, ie a check engine light they never checked. The salesman tried to excuse it as an o2 sensor but when I used my Fixed device it showed a transmission issue. Then they gave me excuses about why they had not checked the car out, citing Costas a primary reason. Then when the "sales manager" came out to talk to me I was given 2 different names for this individual. At this point he starts telling me that I should go through a credit union. When I him that I was leaving, he got very belligerent and eventually said that I was never going to get credit from them. I WILL NOT EVER RECOMMEND THIS DEALER TO ANYONE.
Aug 11, 2025
Response from current dealership:
Mr Trainman, If you will call me I would like to discuss this with you. Brian Johnson 251-937-2961
Show older dealer reviews 40
Very happy with Brenda the salesperson, very good buying experience with Chuck Stevens Ford. I would highly recommend this dealership.
Jul 6, 2023
Response from current dealership:
Thank you for the kind review!
Jul 17, 2024
Response from current dealership:
Thank you for the great review.
Oct 12, 2022
Not a Good Company to Purchase From. I Was Given The Run Around From
The First Moment That I Contacted Them. I Was Never a Priority, I Never Felt
Like I Was Important to Them and I Never Got a Straight Answer From These
People. I Eventually Made a Purchase at Another Dealership. I Was Never
Given a Definite Price For The Tahoe That I Was Interested In Purchasing,
Despite Several Requests, Made to Two Salespeople. This Went on For
Almost a Week. Any Other Questions?
Jul 17, 2024
Response from current dealership:
I am sorry to hear this. We have made a couple changes and when you are ready give us a chance. - thank you
Jul 17, 2024
Response from current dealership:
Thank you for the great review.
Nov 23, 2020
Love the kind staff
would have been 5 but some salesman was not
very friendly when i asked about the price of the Jeep when i heard it was in. He seemed more interested in getting my DL info and where i
lived other than just giving me the price as the customer asked. No sale for you! Needless to say i went back got a another salesman Miller
and he was very helpful and sold me the jeep the same day.
Jan 6, 2020
Very friendly staff. They responded quickly to our inquiry about the car. The car was not detailed for us, but they did get us in and out quickly.
Nov 2, 2019
very good
Feb 15, 2019
Yes good contact
Dec 25, 2018
Internet Sales reached out quickly, but said they could not provide any details. They said that I would need to go to the dealership and see a salesman and the sales manager to get any information. I didn't have the time to go to the dealership so I asked if someone could call me, but no one ever called. Very disappointing.
Sep 4, 2019
Response from current dealership:
Hi John! I see you left a review awhile back. Just wanted to let you know that we are now under new management throughout the store. We have different processes in place to now answer consumer questions. I am truly sorry for any frustration & hope Chuck Stevens Ford can you earn your business in the future. Thank you for your review as it helps us manage our business better! ~Kelly Stroup 251-491-6639
Nov 28, 2018
Well i had a specific question, got an email to call or text.. I’m guessing this was their way of avoiding my question and hiding the fact they are marking this type of vehicle at least 10k over msrp. Needless to say I will not be doing business with this dealership.
Sep 4, 2019
Response from current dealership:
Hi Scott! I see you left a review awhile back. Just wanted to let you know that we are now under new management throughout the store. We have different processes i& pricing tools in place. I am truly sorry for any frustration & hope Chuck Stevens Ford can earn your business in the future. Thank you for your review as it helps us manage our business better! Thank You, Kelly Stroup #251-491-6639
Oct 30, 2018
I had a friend who has known Me Stevens for years, who let him know I was looking at his location and Mr Stevens reached out and called me personally and wanted to know what it would take to earn my business.
Jul 1, 2018
They went above a beyond helping me get into the truck I wanted
Feb 1, 2018
I received what looked like a "generic reply letter" from a woman who works
for Chuck Stevens Ford. She did not answer any of the questions that I
asked her about the Mariner. Told me to come visit them or call her. I haven't
decided if I will or not, since the reply was so impersonal.
Sherry
Sep 4, 2019
Response from current dealership:
Hi Sherry! I see you left a review awhile back. Just wanted to let you know that we are now under new management throughout the store. We have different processes in place to now answer consumer questions. I am truly sorry for any frustration & hope Chuck Stevens Ford can you earn your business in the future. Thank you for your review as it helps us manage our business better! ~Kelly Stroup 251-491-6639
Nov 19, 2017
Well I appreciate the feed back on the truck but calling and texting after responded was a little over the top..but thank u
Sep 14, 2017
Good
Jun 9, 2017
Very very super impressed with the whole Chuck Stevens experience. I even personally met Mr Stevens...super nice guy he and his wife both were. I got a good deal on my truck and the dealership went above and beyond to make sure everything went right. Mr Stevens if you are reading this I will do your commercials for free!
May 19, 2017
Great
May 8, 2017
Follow up and was just great with information and just responding in such a non hassle manner ...the salesperson and internet coordinator were awesome...
May 18, 2017
Response from current dealership:
Thank you for taking your personal time out to give us a great review!
Feb 14, 2017
Response from current dealership:
Dedrix, we thank you and aim to make sure every customer is treated with a fast response and in a manner that you expect and deserve as without you the customer we do not exist
Nov 27, 2016
Sales representative met the customer's satisfaction skills, I
was pleased with her, but "Her boss" according to my
personal/professional opinion needed improvement on his
professional skills. A good price of a product is not Always
what makes the sale but how you treat the customer.
Sep 22, 2016
Best experience I've ever had buying a vehicle. Very friendly staff. Stacy was the best. Was very helpful and knowledgeable of the vehicle. Will be going back in the future to purchase another vehicle.
Aug 29, 2016
My experience was great . the person was nice and spoke while also had a quick response to my request.
Aug 11, 2016
The best experience I've had buying a brand new vehicle, the staff is down to earth, they make you feel like one their own. A lot of dealers make you feel like an outsider at Chuck Stevens you leave there with new friends and people you can trust!!!!! I will recommend them to everyone they are great!!!
Aug 3, 2016
Natalie was great.
Jun 12, 2016
Dealer responded but refused to reply when I offered a price.
Apr 26, 2016
Great people to do business with! Buying a car was easy and stress-free!
Apr 26, 2016
Response from current dealership:
We aim to please!! Thanks for the nice review!!
Apr 18, 2016
Response from current dealership:
We appreciate the kind words and thank you.
Apr 14, 2016
Very honest regarding financing
and potential payment increase.
They were trying to protect me
and not looking to take
advantage just to get a sale.
Thank you for respecting me.
Apr 18, 2016
Response from current dealership:
We aim to please. Thanks for the kind words!!
Mar 4, 2016
They were very nice, straight to the
point, and willing to help.
Apr 18, 2016
Response from current dealership:
We try to be as upfront and transparent as possible. Thanks for noticing!!
Jan 25, 2016
I emailed the dealership about a car I seen on cargurus and they responded within a hour.
Apr 18, 2016
Response from current dealership:
Thanks taking the time letting us know we met your expectations. Most appreciated.