Chicago Cars US

Timely replies and very polite.

The service was great overall and they will work with what you have just be reasonable but overall great customer service and great staff

They were nice an up front

Answered my questions quickly.

She was so very helpful.i love my car.

They were responsive

Prompt response

He was very nice, great customer service skills .

Great Experience !!

Got a car from here just yesterday (09/26/2023). It was a 2008 Scion TC. Everything was in excellent order especially for the fact that the car was 15 yrs old. Albert was extremely helpful and so was Alessandra. They worked with me and helped me get a great deal on the financing with minimal down payment. I appreciate them and I highly recommend going here and checking them out next time u need a car. 10/10

Buyer beware, this car dealer tried to charge me a $995 handling and prep fee! this is a (fake fee) that some dealers are trying to get away with. do your research and don't fall into this trap!! dealer told me this was a non-negotiable fee!!

Very quick response and very helpful.

The person I talked to was friendly enough, but when the topic of financing came up things went sideways, I have the money for the car I was interested in but I don't keep 6000 dollars under my mattress so if I'm going to drive into Chicago on my day off I'm buying the car if I like it, I'll pay it off after the fact. Telling me they won't finance saved me a trip to Chicago an I went golfing instead

Very fast service. Friendly staff. Lots of high end cars too at affordable prices.

A M A Z I N G ! ! Wow! We bought this car for our daughter going to college. We had our doubts dealing with used car dealers but .. Albert our salesman went above and beyond!!! He was very quick with responding to our questions and very knowledgeable and understood our needs. He was such a joy to deal with and made our whole experience a positive one. My husband, daughter and myself couldn't find one negative thing to say about the transaction. The car was clean, ready and we were in/out within 20 minutes. Margaret and Tom were also a great help to prepare our documents and vehicle. I've never had a better experience and I can't remember any other dealer like Chicago Cars US that was so communicative and kind. We felt like family and even though we weren't spending a lot of money! They made us feel like we were the only people in the store and treated us with respect. Quite honestly, both my husband and myself said when we look for a new car Albert @ Chicago Cars will be #1

Respond promptly

Dealership is a small business. So it’s not the place in the picture. Met with the general manager and he was very nice and easy going. Unfortunately, the vehicle had some issues that needed to attending to that I was not willing to accept. So, I took a pass on the vehicle. Nice place though.

I took this car for a test drive and got a flat. When I called the dealership the salesman told me he had noticed the tire needed air. But yet apparently did not attempt to put air before my test drive. I tried putting air but the valve was busted. The tire had to be replaced. All tires were also balding. Salesman laughed it off and still tried to sell yo me at sticker price. Needless to say I did not take home this vehicle.

They were very helpful although we were a little far apart on price.

Very fast responces

Thank you for helping me find an affordable and reliable vehicle. One that is pleasing to the eye as well as the bank book. And runs beautifully. The office staff were so kind and willing to work with me. Thank you for your kind service.

Sales man Albert is a joke .. so he laughed at me for trying to finance this 03 s500. So instead of being a good sale rep and telling me it’s cash only financing isn’t an option. He laughed as I asked … now I have the cash to buy it I was just trying to finance it and keep my cash . But was willing to buy it cash as well . So now not only did you loose a sale you lost a good customer! And I would never recommend this place to anyone ! So unprofessional. He’s gonna ruin your business name !

All was good but found another car

Am glad I found this bargain with this guys. They work out with financing to obtain approval for the car that you want.

TV good

Car did not look as good in person as it did in photos. Salesman was friendly and not pushy. We’ll go back if they have the right car for the right price.

I wish I could give zero stars. I wasted my entire day waiting to go see a car. One customer before me was supposed to look at it at noon, then at 1-2 and was 4 hours late because I gave them an extra hour to call me back. Then finally before they closed the car was sold. The boss but his personal needs before the next customer in line which is unprofessional. At any other dealership they go to the next customer in line when the other customer before them can't make it to their appointment on time. Worst experience in my life, I would never recommend this dealership to anyone.

Eddie was great with responding to every question I had in a very short time. Excellent customer service and very understanding of the customer's needs in a vehicle. Definitely a great experience!

I sent a message late in the evening. The next morning, the initial response was that the car was stll available (10:03am CT). After a couple questions by text, while awaiting a response, I got a message saying the car was sold (11:23am CT).

What a fantastic dealership ! Very Friendly and professional . I highly recommend going there . I am 100% that We will return !!

Excellent run smoothly everything

Brian was very pleasant and welcoming great personalities

The experience was fine but the car wasn’t exactly as advertised. It needed several repairs which made it far below “mint condition” as it was described. A bit disappointing.

They were very prompt, Thanks

I called this morning talked to a sales person by the name Albert. He asked me that what was my offer, out the door price, so the i presented him my offer cash deal o,t,d. He didn’t like my offer & in a bad manner told me to go and sounded like he was so angry & cranky. Al he could of say it was no thanks! Incredible.

Responded within hours, it just wasn't the vehicle I was looking for.

Contacted dealer and revealed to them that the former owner of the car has posted on the internet on a BMW forum that the engine was wrecked and needed rebuilt or replaced. I disclosed this to the dealer with the former owner's post and they said they were unaware of the engine situation as it was a trade in. I asked them to let me know if the engine was rebuilt or replaced and I never heard back - perhaps they were caught off guard or embarrassed at the revelation - but I would have hoped to hear back. Hopefully they will disclose to any potential buyer the situation with the engine.

Dealership contacted me by phone and they were very helpful, thanks.

This dealership is good. They are very attentive and very respectful. Excellent customer service.I dealt with MO, The car is good, just passed DOT inspection. We did not pick the second car keys and they mailed it without us asking. I highly recommend this dealership.

Test drove a BMW 328i and was going to purchase but another vehicle caught my eye. They didn't mind me taking a look at the second vehicle and I ended up buying it. Easy to work with.

Excellent customer service.

The staff was very friendly and professional. The whole experience was great and I would recommend family and friends to visit this dealership.

Very good

Excellent service!

Great communication, immediate response once contacted

Nice people. My mom got me a car from them. I’m very happy.

Friendly and straight forward no bs, would highly recommend

They responded and I called. They were very helpful and explained all cost even delivery.

Good Customer Service

Very friendly staff!

Negotiated a deal and bought the car. Decent folks.

Fast response

Excellent Service !!!!

Good follow up

Albert was gracious as he picked us up from airport. Also we identified a couple minor issues that were easily and eagerly taken car of. Drove the car back to NE with no issues. Tomas, the mechanic was very helpful to answer some technical questions. Great guys.

Great experience with them, very nice and straightforward. The dealership was nice and comfortable. Thank you

Answered questions directly

Salesman was very helpful over the phone, unfortunately I was too late, a buyer was already there filling out forms to buy the truck I was interested in. A few days later he called back with a similar truck. Glad to know they kept my information to let me know of another deal available.

Easy and fast very nice they even made us feel like home we had snacks and all nice clean place

Good people

Very good Timely manner in responding back.

Great service on all the cars

It was good. The dealer responded very quickly to my questions.

Very nice and friendly people, they answered all my questions and provide the carfax.

returned message

Absolute excellent deal,, on a really nice car..great indoor showroom

great

Bought an Audi Q5. Pleasant experience. Will highly recommend Chicago Cars US to family and friends.

Contacted me and explained the features and condition. Very curtious to me.

Timely response and enthusiastic salesman.

Good follow up. Thx

Received info in timely manner

Clean, etc

Good experience

Overall one of the worst experiences I have had with a dealership..... I was supposed to pick up the truck over a week ago.....they keep saying they will call me but they have not attempted to contact me in 9 days....meanwhile my loan is funded, paid for insurance but no truck. I call every day and they say they will call back.....Now they took the truck down from all the sites....including theirs, where they had it shown as Sold like they do all the other cars/trucks they have sold.....but mine is gone....everything about this transaction have turned to a ghost (Except I have a payment due in 2 weeks!)

They replied within minutes!

Very pleasant staff. Art was very professional and helpful

The Dealer was very clear on the facts about the car. Thank you.

In and out very quickly. Pleasant time spent at dealer. I will shop with them again. Thank you Chicago Cars US .

Great place to do business with ....

Great Job

We spoke several times on the phone and also sending additional pictures, we put a holding deposit on the vehicle for a couple of days until we could travel the 7 hours to their location to drive it. Once we drove it, everything checked good and we completed the purchase! The staff was very professional and pleasant to deal with. We will definitely check with them again in the future when we are car shopping!

They contacted me quick, professional and very attentive.

I contacted the dealership and they contacted me back fairly quick. I had set up a day to go see the vehicle and was pleased with the service. Super friendly and serious about their cars, wouldn’t let just anyone test drive them. Didn’t end up getting the vehicle due to other reasons, but the vehicle was super clean. Will follow up with them very soon once I am able to get another vehicle!

I contacted this dealership 3 times before getting a response, which ended up being through Facebook. I was told that the car had a mechanical issue to be repaired and was being held for a customer on Tuesday, but then the car was marked sold on days before. Overall, very poor communication. I can appreciate that they were willing to hold it for a customer though, as most Chicago area dealerships will not hold a car, even with a deposit

They pointed me to the CARFAX as I had requested.

I have no complaints. Service was fast courteous and responsive. I am still interested in the vehicle.

Their reply was great I think the Land Rover was awesome in the pics anyways just no way to get there.

Trying to prechase this car. Just working on finance of the car at this time. Dealer very helpful in getting information to the leaner.

quick response, helpfull

Very polite and helpful. Am scheduling an inspection of vehicle.

We did buy the mini Cooper Clubman from Chicago Cars US. They were very friendly and serviced our car with an oil change, replacement of a leaky thermostat and hand washed the car before we drove it away. Artur was especially helpful in making this transaction as smooth as possible.

Asked for details as details stated a minor accident. Dealer had no supporting details. Difficult for me at access damage. Really liked the vehicle but am nervous with undocumented accident details.

I like their car selections. Very nice services and the staffs are extremely helpful. They fixed most stuff on my car before I get my car and told me some important notes regarding the maintenance of the car. Wonderful experience purchasing a car from this place.

Good

They responded quickly with answers to my questions.

Great

On line it appears to be a very clean dealership with some great inventory, and they advertises financing for vehicles. So I called the dealership to ask what options they had for lending (banks, terms, rates, etc.). The salesman asked me what car I was interested in and asked me to fill out the online application. So I filled out the online app and got no responce back, curious, I called a few days later. The girl answering the phone, who clearly isn't in finance tells me to go to a bank and come in with a check... do they want me to wash it and run the paperwork to the DMV/ Secretary of State befor I buy it as well? Business must be good.

Zales members were very friendly and customer service I did not buy a car

They contacted me. I asked some questions and never got a response.

They responded quickly to my request, and provided Carfax data.

Friendly and Attentive with the Service, Pleasant Experience.

Very nice. Everyone that works there were very polite and helpful. Madenmy first car buying experience very easy.

Great experience they do have very nice and clean vehicles and most important no pressures sales definitely recommend this place to my family and friends

This was the best car buying experience in my life. Quick and easy finance process and I drove away with my dream BMW. Thank you guys for your professionalism!

They have a great variety of vehicles from many manufacturers and easy to do business with.

The dealer contacted me once and I asked a follow up question and did not hear from him

They sold me a truck with a lot of problems took it back and they only fixed one thing and said nothing else was wrong with it Jacob knew the problems with the truck and ignored to try to fix them I would never shop with them ever again and would recommend no one else to do so

Finally got a response after sending multiple messages to this dealer. They didn't answer any of my questions in the response and then never contacted me again. Terrible.

The person that I talked with did not seem to want to make a cash deal. Most time when dealing with cash buyers the dealership is a little more prone to deal, but not this person. Thank you.

I can't say enough about the staff at Chicago Cars US. My wife and I flew in from Cincinnati, Ohio to purchase a pick up truck from Jacob. My wife spent 2 months looking locally (Cincinnati, Ohio) for a specific Truck (4x4, manual transmission, low miles, clean, runs great and fair price) we found a truck that fit the bill on CarGuru, only problem was it was 250 miles away. After convincing her that i wasn't completely crazy to fly to Chicago to "look" at the truck, she agreedid to give it a chance. We contacted the dealer, spoke to Jacob in sales and booked a flight. Jacob picked us up from the airport, took us to the dealer, was not high pressure. He allowed us to take our time, worked out all the details within 1 hr and we closed the deal! The truck was just as listed, it was extremely clean, ran great and the price was hard to beat within 500 miles. The service was amazing, and the staff iso so easy to work with. We were hesitant buying a car site unseen, but we were presently surprised by the whole experience in the end. Jacob made us feel like family from the start. Answered all our questions and assured us that we would not waste a trip coming from Ohio. Simply put... they are not your typical used car dealer, they're building relationships and it shows. We will not hesitate to do it again and have told all our friends to go see Jacob and the staff at Chicago cars us. Thanks for taking such good care of us! Rico & Tonia Cincinnati, Ohio

Increased the price from initial listing. Never called back after agreement on the price and many phone calls.

THey said the car had a deposit on it. Ihave a sneaking suspicion the car in the pictures was not the car being sold---I asked about it and they did not respond to that portion of my inquiry

truck still listed on site but truck is actually sold

Very good

Didnt really give me the time of day. Noone came out to actually try and sell me this car and the salesman didnt evwn go for the test drive. He also tried telling me the car didnt need a clutch which it did very badly. Overall i didnt really think he wanted to sell the car. I was trying to talk to him and he would be answering phones and walking away while there was a receptionist just sitting there not doing anything. I would not buy a car from this place very disrespectful people.

Ase un mes que puse una oferta y todavía sigo esperando no bueno

I called and was told the vehicle was not sold, but not available to be viewed, but that they would call me once the vehicle was available. Since I didn't get a call back, I called a couple of days later and they told me that the vehicle was loaned to a prefer customer for the weekend and if that customer did not purchase the vehicle, I would then be called. Long story short, I was never called back. Too much back and forth... not a pleasant experience.

Very personal sales team, I bought the M3 in question!

Fantastic

Sent me an e-mail --- haven't decided yet....

Seller called immediately to provide me with the information on yhr car.

Clean car sales woman was honest with me

Bery good tanks

Car was as advertised drove from Chicago to Memphis no problems

Good

Staff cordial but would not come down on price

So far so good still looking though

Good

They called me back. They were super nice

They need to have a warranty No warranty at all.

Nice people , nice car .