About Us

When looking for superb customer service, a friendly, knowledgeable, staff and the complete lineup of Volkswagen vehicles, turn to Chapman Volkswagen. Our dealership, located at 3700 N 89th St., Scottsdale, AZ, features a premier Service Department, well-stocked Accessories and Parts departments and an inviting waiting area with free Wi-Fi. In addition to new vehicles, Chapman Volkswagen has certified pre-owned Volkswagen and many other pre-owned makes and models. You can view our complete inventory, pre-qualify for financing and schedule service appointments online. Or, call us at 480-424-3560 to schedule a test drive of your favorite Volkswagen vehicle.

Our Amenities

  • Waiting Area
  • Complimentary Beverages
  • Complimentary Snacks
  • Children's Play Area
  • Online Financing
  • Online Purchasing
  • Service Center
  • Online Scheduling
  • After Hours Drop Off
  • Home Pickup
  • Service Loaner Vehicle
  • Vehicle Pickup
  • Accessories
  • Parts Department

Media

Service Info

Service Hours

Dealer Reviews

Based on 6 reviews
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All reviews are verified visits to the dealer. – Learn More
William
Mar 12, 2026
Nellie, our saleswoman was amazing!!!
Is this review helpful? Yes | No
Haitham
Feb 15, 2026
The Best Customer Service
Is this review helpful? Yes | No
Guru9BQYHC
May 24, 2025
Sales and financing were awesome, the only thing that bothered me was it only had one key, and the car was there long enough to order and program a second key but they didn't provide me with one and when I went to order and pay for one I was told I was getting a discounted price because I just bought the car there but it was more than another dealer in the valley, I have always provided 2 keys when I sold my cars, I think it's a safety issue not to
Is this review helpful? Yes | No
Jun 6, 2025
Response from current dealership:
Thank you for your review. You purchased a used vehicle from our location. Used vehicles will come with the number of keys that the previous owner traded them in with. Everyone who trades in a vehicle will provide 2 keys. We do have vendors that we utilize for services but we are also subject to their pricing. Having only one key is not a safety issue and it would be the responsibility of the owner to get another key if desired. This was not something that was promised upon the purchase of your vehicle and would not be the responsibility of the dealership to do so.

Thank you,

Rolland Sch
 More ...
Kale
Jan 15, 2025
Lauren was great. Helped me get in this vehicle no problem. Kept me informed through the whole process. Great customer service! Would highly recommend.
Is this review helpful? Yes | No
Jan 17, 2025
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience with Lauren. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Daniel
Dec 26, 2024
This was the easiest car buying experience that I have ever had. My wife and I were looking for a car and we are so excited we chose Chapman Volkswagen
Is this review helpful? Yes | No
Dec 30, 2024
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Michelle
Sep 8, 2024
Very nice. Quick response.
Is this review helpful? Yes | No
Sep 10, 2024
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
GuruD5PNNN
Feb 23, 2024
I had to play phone tag and also the sales representative liked to lie a lot and when I called them out on it they would backtrack. Tried to force me to buy a car right away as well. Overall unpleasant experience attempting to do business with them.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 5, 2024
Response from current dealership:
Tayonce,
Thank you for your review. We apologize for your recent experience. We do our best to ensure that all of our customers feel taken care of. If there is another sales professional you would like to assist you, please let us know.

Thank you,
Chapman Volkswagen of Scottsdale
20
Corey
Feb 15, 2024
Went in to look at the GL450. Since it was just traded on it still had to go through service. Unfortunately, the Mercedes had a transmission leak and the GM said to send it to auction. The salesman Todd contacted me right away to let me know the car was no longer for sale. I appreciate their honesty and timely communication.
Is this review helpful? Yes | No
Feb 19, 2024
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Ashley
Oct 23, 2023
Called the dealer for a gli Lester helped me really quick and told me about all the options and everything in the car thank you lester for helping me
Is this review helpful? Yes | No
Oct 25, 2023
Response from current dealership:
We appreciate you taking the time to share your experience with Lester. We look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Rafael
Jul 21, 2023
We agreed on a price that they advertise plus tax and license,I fill an on line loan application,but after a few days they contact me and said the Sequoia I was interested was sold,,but they did not sell it,they just raised the price by $1,500 dollars. They said my credit was not run and my information was safe,but they lied and were very dishonest about the whole thing.I regret filling out a loan application and giving them my personal information. If they would have been honest and told me they price the truck too low I would it consider paying more ,but when they lied after they agreed on a price that they advertised,that is shady business practicing.
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Aug 23, 2023
Response from current dealership:
Thank you for your review.  We appreciate your feedback. We apologize for the frustration.  Vehicles can be marked sold if deals are processing.  If a deal falls through then it can be listed as available again.  Pricing can change based on market value.  If you have further questions we are more than happy to help answer them.   Please reach out if you have further concerns.

Thank you,

Chapman Volkswagen Scottsdale
Guru58WJF
May 23, 2023
Unfortunately there are some dishonest business practices at Chapman VW. I was skeptical of the low reviews until I had my own negative experience this week. I reached out about a vehicle which fit my criteria and was priced really well. I inquired and received a response. I was discussing the vehicle with one of their salesman for a day or so. After going back and forth about the vehicle and it’s history a few times, the salesman told me that they “sold the car to a small dealer in town and the vehicle is no longer available”. I was disappointed but understand the fast pace of car sales. I figured someone beat me to it. However, the next day when I resumed my search, the vehicle was still available (at Chapman VW) but for $1200 more! I was pretty shocked. Seemed like possibly a mistake but I was curious. I had my wife inquire on the vehicle and sure enough, it was still available to purchase for the higher price. Pretty disappointing and unethical in my opinion.
12 of 12 people found this review helpful.
Is this helpful? Yes | No
Jun 14, 2023
Response from current dealership:
Sean,

Thank you for your review.
We did make several attempts to reach out to you regarding this particular vehicle but could not connect.  Car pricing can change based on the current the market.  We apologize for the confusion and inconvenience.  Please do not hesitate to reach out to us, and we will do our best to find a satisfactory resolution. Thank you for your patronage, and we hope to hear from you soon.

Dakota Gooch
Dealership Management
480-484-3560
DakotaGooch@chapmanchoice.com
Michael
Jan 16, 2023
I asked for a quote, got 1k in dealer add ons, asked yo have dealer options removed, and then got another quote with a window tint option for hundreds. I found that most dealers in Tucson and PHX tend to include mandatory options that aren’t disclosed in the online listing except in the vaguest of terms (see the fine print “taxes, fees, docs, and options extra”). I shopped at another dealer in Northridge CA and they were great. Spent a couple days traveling round trip (ok, and visiting family) but dealers need to be upfront about pricing or they will lose business. 2 stars for quick communication and responses. That is better than nothing.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Jan 18, 2023
Response from current dealership:
Michael-

Thank you for your review.
We are clear and upfront with our pricing.  We advertise our dealer add-ons on our web site and also when in the dealerships.  Your quote also included that pricing.  We apologize that you feel that this is not up front.
We are happy that you found the right vehicle for you and your family.

Damon Boze
General Sales Manager
480-484-3560x 1403
DamonBoze@chapmanchoice.com
CarshopperkingAB
Dec 7, 2022
Everything went well with the purchase at Chapman Volkswagon. Gavin was the sales associate. Very courteous and professional. Pretty quick to get in and out. I would use them again through cargurus.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 8, 2022
Response from current dealership:
Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one!   
Chapman Volkswagen Scottsdale
Richard
Aug 14, 2022
The salesman told me he would have cleaned and put up front for me and I made a 4 o’clock appointment and when I got there he was filling out the paperwork for another person…
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Aug 16, 2022
Response from current dealership:
Thank you for your review.  We appreciate your feedback.



We do our best to make sure each customer is taken care of when here in the dealership.  We apologize that you had to wait a little longer than expected.



We appreciate your understanding.



Kind regards,
Tony
Jul 6, 2022
Terrible Salesman (Lester) and the used car saleman Manager (forgot his name) "Never" returned any of my multiple Calls!!! Be Aware of the Horrible Customer Service at this "Janky Dealership" in Arizona!
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Jul 7, 2022
Response from current dealership:
Tony,

Thank you for your review.  We appreciate your feedback.



Looking into your concern it looks like there was several pieces of communication between you our manager Josh, our used car manager Tim and Lester.  We apologize that we could not come to an agreement of the specific vehicle you were interested in.  We are more than happy to continue to work with you if in the future you would like to  either get the vehicle you were originally interested in or if there is another vehicle you would like to look at.

Please let us know how we can be helpful.



Kind regards,

 More ...
Juan
May 9, 2022
I was all set to finance a 2009 Dodge Charger R/T, left a down payment.... next day I get a call(from a different salesman)that the car needed over $5000 worth of repairs and I had to either come up with another $800 or they were gonna raise my payment! I refused on the spot over the phone and had them mail me my down payment, not happy with my experience at all! FYI: My original salesman Greg Proctor was suburb! He did do his very best to work with me, I can not take that from him!
8 of 9 people found this review helpful.
Is this helpful? Yes | No
May 10, 2022
Response from current dealership:
Thank you for your review.  We appreciate your feedback.

We apologize that this situation happened.  Unfortunately the vehicle you showed interest in did have some additional issues with it that would need to be fixed prior to sale.  Those item would cause the price of the vehicle to increase.  We communicated that to you as soon as we knew.  With increase repair there would naturally be an increase in cost of the vehicle for sale.



We apologize for the inconvenience and understand your frustration.  



Sincerely,
Chapman Volkswagen of Scottsdale
Josh
Sep 7, 2021
Great communication & follow up, just decided to wait to buy a vehicle
Is this review helpful? Yes | No
Sep 8, 2021
Response from current dealership:
Wow! Thank you so much for the five-star rating! Your feedback is greatly valued.
- Your Friends at Chapman Volkswagen Scottsdale
20
Guru9C54PK
Aug 26, 2021
This dealership was great the saleman went through the ropes and calculated everything from purchase & delivery, although very diligent in his work, I had to pass on this FJ only because the delivery cost exceeded my budget. But if I save a wee bit more, I would definitely consider shopping here again in the future. I appreciated everything they did for me and Im sorry I just couldn't afford it at this time.
Is this review helpful? Yes | No
Aug 31, 2021
Response from current dealership:
Thank you very much for taking the time to write such a great review for us. We are delighted that you enjoyed our services; our loyal team will be ecstatic to hear your glowing remarks. We hope to provide you with a similar experience on your next visit.
- Your Friends at Chapman Volkswagen Scottsdale
Larry
Jun 17, 2021
Great vehicle, dealership was weak. They told they were going to fix a couple minor things then when I brought it back to have the work done they said they would have to get back to me… two weeks later no response
Is this review helpful? Yes | No
Jun 21, 2021
Response from current dealership:
Thank you for your review.  I would like to speak with you and help get you taken care of.  If there is something we have promised then I will make sure it is done.  Please contact me at the information below.  I look forward to speaking with you.

Sincerely,
Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale P# 480-424-3558
Chapman Volkswagen Of Scottsdale P# 480-424-3560
dan
Feb 19, 2021
Good folks seems.
Is this review helpful? Yes | No
Feb 22, 2021
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman Volkswagen Scottsdale
Michael
Dec 2, 2020
Was working with a sales rep and planned to visit on weekend. Went to dealership to be informed that sales rep #1 was out and I was passed to another rep. Sales rep #2 was pleasant and answered questions. I said i was interested but not in a hurry to purchase and she was available for other questions when i'm closer to a decision. I had not left the dealership for 10 minutes and i get a call and text from a completely new rep asking if I was still interested to which I replied that I had just been there and talked to sales rep #2. Later that evening I get another text from what seemed to be sales rep #4 again asking if I was still interested. Sales rep #4 cannot even address me by my name in the texts, but instead is using another name. I would strongly suggest that this dealership gets their reps to communicate better and if you want to earn someone's business, you better at least call them by their name.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 3, 2020
Response from current dealership:
Thank you for your review. I would like to speak with you regarding your visit.  Please feel free to reach out to me at your earliest convenience. I look forward to speaking with you.

Sincerely,
Melissa Pierce
Customer Relations Manager
Chapman Volkswagen Of Scottsdale P# 480-424-3560
Kay
Sep 19, 2020
The dealer let me know the car sold and kept me in the loop which was very nice of them.
Is this review helpful? Yes | No
Sep 21, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman Volkswagen Scottsdale
gabe
Sep 12, 2020
very helpful and responsive
Is this review helpful? Yes | No
Sep 14, 2020
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman Volkswagen Scottsdale
Christopher
Sep 4, 2020
The price was not honored from the website. We were told prices change so take it or leave it. The dealer would not work with us on financing even though we were putting down $7k. We later found out there was a mandatory $997 fee for car detailing, window tint and door trim. None of which was done or wanted. We will never use this dealer again.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Sep 8, 2020
Response from current dealership:
Good morning,

I want to thank you for your review.  Your business and your feedback are very important.  I would like to speak with you regarding your visit.  I would like to get more details.  It’s important to me that our customers have a great experience and clear communication.

I look forward to hearing back from you.

Sincerely,
Melissa Pierce
Customer Relations Manager
Chapman Volkswagen Of Scottsdale P# 480-424-3560
Howard
Sep 4, 2020
I was shopping for a Jetta GLI Autobahn for my daughter as a graduation present. In response to my e-mail solicitation, Chapman quickly made an excellent purchase offer. Of the 6 offers I received, Chapman's was the lowest. At the time, there were no Autobahns left in Las Vegas. The only hold-up was trading in my daughter's car or selling it independently. I would have gone with the Chapman deal had a LV dealer not come up with an Autobahn and took her car in trade.
Is this review helpful? Yes | No
Sep 8, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman Volkswagen Scottsdale
Kevin
Sep 4, 2020
positive experience, but decided to stick with current vehicle.
Is this review helpful? Yes | No
Sep 8, 2020
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman Volkswagen Scottsdale
randy
Sep 1, 2020
very fast and friendly.
Is this review helpful? Yes | No
Sep 2, 2020
Response from current dealership:
Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman Volkswagen Scottsdale
Rob7719
Aug 23, 2020
respond with in the hour
Is this review helpful? Yes | No
Aug 25, 2020
Response from current dealership:
Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
Hotfood
May 30, 2020
If you want to pay extra fees for nothing. Go here, talk to Guy. He will be glad to rip you off. First he bait and switched the suv . The link he sent me that I agreed to dive 100 plus miles to go see. The four runner was not the same. 12,000 more miles and black leather interior. Was supposed to have tan cloth.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Jun 4, 2020
Response from current dealership:
Thank you for your review. I was able to look over your visit. It looks like another customer purchased the vehicle you were interested in the same day you came in to look at it. Guy tried to show you a similar vehicle. I understand why you were not interested, as the other vehicle had increased miles and a different color of the interior. I also understand your frustration as it can be challenging when in the market for a used vehicle. Multiple people can be interested in the same vehicle at the same time. In this industry, it is a first come first serve. All our dealer add on’s are adv
 More ...
Michael
May 1, 2020
I didn’t end up getting the ford for my little sister but they definitelyyyy helped me with buying a car she liked. They made it so easy and were extremely helpful! Shoutout to Lesley! She’s the goat
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 7, 2020
Response from current dealership:
Thank you for your review Michael. We understand the stress that comes with purchasing a vehicle and want to make it seamless for our customers. We hope that your sister loves her new vehicle!

- Your Friends at Chapman Volkswagen
GuruLBCCS
Apr 30, 2020
Had and appt. to view and test drive the car. Sat in the dealership for over an hour waiting for them to find the car! It was a total bait and switch! They don’t even have this car on the lot!!! Worst customer experience I have ever had anywhere! Will definitely tell everyone I know to NOT purchase a vehicle at Chapman!
5 of 5 people found this review helpful.
Is this helpful? Yes | No
May 6, 2020
Response from current dealership:
Thank you for your review.  I am sorry to hear that was your experience when you were in. I would like to speak with you to get more information about your time here. I want to make sure that this doesn’t happen with another customer. Please feel free to contact me at the information below at your earliest convenience. I look forward to speaking with you.

Sincerely,
Melissa Pierce
Customer Relations Manager
Chapman Volkswagen Of Scottsdale P# 480-424-3560
Kengodat
Apr 27, 2020
Thanks
Is this review helpful? Yes | No
May 4, 2020
Response from current dealership:
Thank you for your review. We are happy to see you had such a good experience!

- Your Friends at Chapman  Volkswagen
Debbie
Apr 24, 2020
All went well. I told the salesperson I would make my decision no later than Monday then he called me the following day. The one thing about purchasing a car that can be frustrating is the "badgering" of a salesperson. Because of that, I chose to go a different direction.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 28, 2020
Response from current dealership:
Debbie,
Thank you for providing your feedback. We are sorry to see that you decided to take a different path due to the salesperson following up.We strive to provide quality customer service to all our clients and to make sure you leave feeling as though all your questions and concerns were answered.

- Your Friends at Chapman Volkswagen
George
Apr 12, 2020
They will reply to you then "let the games begin". Listed price $24,725 asked what the out the door price was (cash buyer willing to buy today) and their best offer $ 28,500. Asked for a breakdown of the amount from their Internet sales Manager (Elli) No response. Guess it looks like a typical sucker you in on price. Do the math $3,775 difference. You can buy a new 2019 Alltrack SEL (not a SE) from 28 dealers for an average price of $30,500. I previously bought 3 cars from Chapman (2 BMW's and 1 Chevey) Never had this type of Bad sales experience. I would recommend "Buyer Beware"
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Apr 16, 2020
Response from current dealership:
Good morning,
Thank you for your review.  I am sorry to hear that you felt that you didn’t receive clear communication.  The difference you see is the doc fee, tax, title and license fees which are always separate from the car pricing.  I have had my General Sales Manager reach out to you to help answer any other questions or concerns that you have.  I am also here to help assist you as well.  Please let us know if you have any further questions.

Sincerely,
Melissa Pierce
Customer Relations Manager
Chapman Hyundai Genesis Scottsdale P# 480-424-3558
Clary
Apr 10, 2020
Superior service and a quality car. Very helpful and thorough, we closed with Courtney and also were helped by her team. Very highly recommend Chapman!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 13, 2020
Response from current dealership:
Clary,
Thank you for your wonderful review! Courtney and the team are always going above and beyond, we will ensure that they receive your praise!

- Your Friends at Chapman VW
Erik
Aug 8, 2019
The service they gave was amazing ! They helped with everything I needed help with and gave great hospitality. Chris there is amazing and highly, highly recommend going to him as he can find any deal for you. Will be coming back again next time when I get another car! Thanks!
Is this review helpful? Yes | No
Aug 13, 2019
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback about our service and Chris! Your Friends at Chapman Auto
Damian
Jun 21, 2019
Ronald was very professional. A lady was also looking at the car, so I was a gentleman and let her have it.
Is this review helpful? Yes | No
Jun 24, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman VW Scottsdale
Jcarreon
Jun 1, 2019
Very helpful! Great staff! Thank you for everything! Happy customer!
Is this review helpful? Yes | No
Jun 10, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman VW Tucson
Miles
Feb 28, 2019
Everyone there was very helpful and courteous I was delighted with the entire process
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 6, 2019
Response from current dealership:
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

Your Friends at Chapman VW Scottsdale
Guru5NNJP
Jan 10, 2019
The vehicle was as advertised, however the price out the door was over $15,900 which included 2 antitheft policies which I thought was part of the dealer prep. They have not responded when I called to their attention that the policies were voluntary, and that was never explained to me. I feel "used"
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jan 14, 2019
Response from current dealership:
My name is Wyatt Chatburn and I am the Customer Relations Manager here at Chapman CDJR & VW. I want to start by apologizing for the recent experience that you had with us here. We want to make sure that all customers are valued and that their time and commitment is appreciated. We never want any customer to feel “used” for we value each and every one of our loyal customers, our sales department strives to be 100% transparent throughout the entire process. I would love to speak with you more about this. Please feel free to reach out to me anytime to 480-949-7600 Ext 1250 or at W
 More ...
Anthony
Nov 3, 2018
The experience was perfect. They’re really there to help you drive off in the car you want to.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 5, 2018
Response from current dealership:
Anthony,

Thank you for the 5-stars! We appreciate you taking the time to share your wonderful experience with us, and we look forward to serving you again. Whether it's for sales, service, or parts, we are always here for you.

Your Friends at Chapman Volkswagen
GuruYYF38
Mar 4, 2018
Horrible. I saw the vehicle at Tempe dealership and it had not been fully inspected. I was led to believe that the car would be inspected and I would be told the true condition. The salesperson never called me back after offering me the vehicle at a price. Then I was told the car was at Scottsdale. I went to Scottsdale and the car could not be found. No none seemed to know what was going on with the vehicle. I wrote the manager at Tempe and was contacted by someone who again acted as if they did not know where the car was and then finally four days later, called me back. It was a mess and then I received a message from your site saying the car was no longer in stock.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Mar 7, 2018
Response from current dealership:
GuruYYF38-
Thank you for bringing your concerns to my attention. I am sorry that the vehicle was not available. We do have over 1000 pre owned vehicles in our inventory. If you would give us a second chance, I will make it up to you. Feel free to reach out to me with any questions or concerns at 480-949-7600.

Andy Salem
Chapman Volkswagen
General Sales Manager
Terri
Jan 7, 2018
Sold a subaru right out underneath me as I was in transit to buy it. Then internet manager really blew up mediocre customer service and copped to small print at the bottom of the page. I will never patronize this dealership. These places think they can treat customers like crap.
10 of 12 people found this review helpful.
Is this helpful? Yes | No
Jan 19, 2018
Response from current dealership:
Knudtl005,

Thank you for bringing this matter to light. We sincerely apologize that you felt we sold the unit out from under you while you were on the way here. It is never our intention to have any of our customers feel like you did. We sincerely apologize, We would like to make the situation right. Please feel free to contact me directly. We would love to speak to you and see if maybe we can find a way to make you happy. We look forward to hearing from you.

Robert Revere | General Sales Manager
robertrevere@chapmanchoice.com | 480-949-7600
Cyndi
Jan 5, 2018
I had a very good experience with the contact. He gave me good information and tips about this car. Unfortunately, AZ is a bit too far to test drive the car and added expense to ship the car. He was very professional.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 10, 2018
Response from current dealership:
Cyndi,

Thank you so much for the kind and positive comments! Have you found a vehicle yet? We would be happy to come to you if at all possible. Please let us know. We aim to please. :-)

Robert Revere | General Sales Manager
robertrevere@chapmanchoice.com | 480-949-7600
mtnbkr
Jan 1, 2018
Dealer failed to disclose on the phone all of the issues the Tiguan had. Didn't find out until we drove the 40 miles to the dealership that it would cost an additional $2000 to get it driveable.
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Jan 19, 2018
Response from current dealership:
Mtnbkr,

Thank you very much for bringing this matter to light. We sincerely apologize for all the inconvenience. That is not how we do business. We would love to see if there is a way we can make it right. Please feel free to contact me and let’s see if we can make it right.  

Robert Revere | General Sales Manager
robertrevere@chapmanchoice.com | 480-949-7600