Chapman Mazda

JJ was great and worked with my every step of the way, though I had to follow up a few times there was never added pressure. He was also transparent about the cars issue. However the manager at the last moment jacked about the price far beyond fair market value, I pity whoever actually buys the 2010 Hyundai accent. Because it’s going to need some work, and if you’re spending $9k on a used car chances are you won’t have money to fix those problems!

Respond with the timely manner

Would have been 4 stars, but they didn't give me the $1100 lower price now advertised! Other than that, pleasant sales experience; but only 1 key! that doesn't work well ( apparently went through washer or had a drink spilled on it or something).

Manager reached out, said he was working on a deal and he will have some Numbers ready, never heard back him again.

Cesar was quick to respond. Unfortunately, we were about 5 minutes too late as another person got there right before us who happened to want the same car. Didn’t care for the “pressure” to look at it at the same time as they were and basically rush them out of the way to test drive it directly after them. Felt like they were more concerned with trying to make a sale without fully listening to what we wanted. We were cash buyers and in no hurry but they kept trying to get us into something that had high mileage - something we were not interested in at all. Just wasn’t a great experience after driving an hour. Luckily, we found something else at another dealership that met all of our requirements.

they were friendly

Very quick response, Great Service

Tim was great as well as the finance gentleman I worked with. I would have thought when buying a car and spending $16k+ I could have got a full tank of gas. It was a little under half. And I asked about filling the tank and I was told the tank will be left as is. Half more of a tank was probably $30. Also they said they were cleaning the car and getting it ready for me, the windows were still smudged on the inside from where the signs were and all. Looked like they just put the floor mats in and that was it. Otherwise, nice people, we were a little pressed for time, they were pretty quick about everything. The gas thing just really bothered me.

I had wonderful experience I would recommend it to anyone they were great they gave me exactly what I came for hassle free no pressure just like I like!

Stick to your guns when you deal with these folks. I traded in my Ford Expedition for a new Maxda CX-9 and was told "You know given the age of the vehicle we can only give you $2500.00 for it as it (the car) will go to auction." Went back two week later and they had my car on the lot asking for $7999.00. Do I think I was fu*&ed? I'd say yes but that's what I get for not believing in my own research. Just saying. Also, the car I ask for ultimately came from another dealership --- How do I know? The other dealers service reminder was in the car when I took possession. After I waited over two hours for it to show up. So long and short --- buyer beware. On the other hand the service department was more than fair and straight shooting about the OEM items I wanted installed --- and at a fair price too.