Chapman Ford

Responded immediately Couldnt find common ground on trade in price bht saleman was very helpful, reasonable and was not pushy at all

The person I spoke with informed me the transmission had been replaced so I made plans to pick up a few days later. The day I was scheduled to drive 4 hours to get it he said they hadn't completed it yet. Then someone in their system sent me some rather vulgar messages. I will never do business with this dealer. I wish I could give zero stars.

No good financing! Monthly is too high they wanted me to pay $790 a month with a $7000 down payment. I have another $50,000 vehicle and pay less a month with no money down.

Great

VERY PROFESSIONAL SALES STAFF. Great follow through fair to deal with. Helpful with all concerns. Bought the 2005 Jeep LJ. Wife is happy, life is happy.

Responsive but vehicle in accident

They were proactive -but the car i was looking at wasnt available ?

Great customer service. Much appreciated.

The dealership has overall been very good. The vehicle should have had some repairs done before it was sold (my opinion) Other than that I do recommend them.

Fast, in and out in 2hrs.

The car listed was my car.., I ordered it 5 months ago. The dealer was great and explained my car would not be sold out from under me. I appreciated his call and help.

Very professional and friendly.

Great people! The whole staff are very helpful and professional!

Great communications from the dealer I was not able to connect

Fast, friendly and easy to work with

Bryan and Ahn worked the deal for us. They did a fine job getting us a fair deal for a trade in vehicle. John was great at the financing.

Excellent job of follow up.....we decided to delay purchase

Very positive experience. My plans have changed but will call upon Chapman again in the future

Timel response

They are about what you’d expect from a typical dealer. Pushy tactics, some lies, sneaking in fees/extras and so on. They did however workout a good deal for me in the end. If you must work with them you need your guard high up.

Buying for farm. Asked for OTD quotes from several vendors on similar units. Chapman came back high. Once I said no thanks and moved on, co. kept contacting me trying to get my attention. Poor business sales model. I appreciate those dealers that give their best quote out the chute. Trucks are tools on a farm. Payments and sentiment don’t apply.

Representative Kelly was extremely helpful and I ended up buying the vehicle. Thanks Kelly...

Very prompt in response to my inquiry and customer oriented....kept in contact via email and phone till I made the decision to purchase the vehicle...no high pressure sales job at all...

Dealership went out of their way to try and find the best deal possible for the vehicle I was interested in.

Attentive and professional but the fees they want to tack on to the back end of a deal are ridiculous. Read their plus, plus, plus fees. Confiscatory and an insult to any with with a modicum of common sense.

Super fast and super professional! I delt with Steve, Dominic, and Justin! Great team, great dealership, great price!

We could not put the financial numbers together on an F150, but they introduced me to the Ford Ranger which tuned out to be more of what I actually needed. I purchased one on 10/29/19. Sales and management team worked very closely to ensure I got the best deal with the right vehicle and the proper financing to make my quest a reality.

Sales staff was prompt, polite, knowledgeable, and offered follow-up info when it became available. Very positive interaction, look forward to future relations.

They were prompt returning my call I appreciate it with the Escalade is green

They did respond but took a few days. By than I had set up another car veiwing. The one I bought.

Great experience with the dealership and no pressure to buy.

I found Chapman Ford to be professional and respectful of my time. I feel we got a good deal and they were transparent on their pricing. No high pressure sales here, just a negotiation to get to the best price where both parties win. I recommend this dealership

Very friendly, made the negotiation a bit fun, you never really win at a dealership but I felt like it was a good experience and have no buyers remorse based off of how I was treated by the saleswoman! Thank you guys for the vehicle and service provided

Felix went above and beyond making the deal on the truck work!!! Finance department also worked extra hard to get us the payment we wanted!! Would definitely purchase another vehicle from Chapman Ford as well as recommend them to anyone looking to purchase a new vehicle!!

Good response but over priced

Great experience! Hopefully we will be able to make something happen!

They work hard no haggling

Responsive and friendly.

I was contacted promptly and had a good conversation but I ended up not buying their vehicle

I did not buy the car but the dealership tried to get a deal done and the salesman really gave it his best.

Overall treated very well. Shawn was an excellent salesman. But I had issues with out-of-state sales tax and unwanted add-ons compared with quotes on vehicles from other dealers the Phoenix valley and value offered for my trade in before my offer was accepted. Bottom line, I am very pleased with the vehicle purchased and highly recommend Shawn if you shop here.

Brought me in although Jeep was already sold. Tried to get me to buy a ford when I was wanting a Jeep Wrangler used for gift. Then calls me to see another Jeep Wrangler, I go in and wait for an hour and a half for them to tell me they don’t have the Wrangler there and that it hasn’t been inspected yet so I wasn’t able to view. Waste of my time.

A little pushy and didn’t give me the best deal right away. I didn’t end up liking vehicle so walked away, they continued to contact me with reduced prices.

I contacted the dealership with a couple of questions about a truck I was interested in buying. The questions were never answered. I only received emails pressing me to come into the dealership. None of their emailed responses even referenced the vehicle I asked about. To this day I do not know whether the truck is on their lot much less the answers to my questions. I probably would not contact them again. They had a well qualified buyer ready to make a purchase and were of no help.

wonderful, but bought from a different ford dealer

Very quick to respond and provided me with all the information I asked for in a very timely manner; excellent.

great

They answered all my questions

Dealer responded quickly and followed-up with answers to my questions.

All was good wit our conversation!

Great service from Joe!

I had a great experience at Chapman Ford everybody was great fast friendly and courteous I would buy another car from them yes

Did not purchase this vehicle but ended in a new 2018. Great assistance and had a good experience.

Pretty interesting that I was the first person to bring it to their attention that they had a listing for a 2017 Ford Mustang at $42k - that is on their company website at $67k. They offered to sell at $55k - which the car is worth with all of it's upgrades....but those upgrades are on their listing at the $42k rate on CG. Weird. Weirder - the sales person didn't try to interest me in another vehicle when I told him I was going to look at a car at a competitor - and I obviously was ok looking at a $42k car listed. Bait & Switch & Busted? Or just too lazy to do the job they were hired for? So much wrong with this dealership if they don't recognize opportunity to earn a customer. And their staff doesn't stay on top of their listings to make sure they are correct. And they blamed CarGurus for the "error".

great people !! will buy again from them

I made initial contact w/Jeremy to set appt. Told me he'd have my vehicle pulled up and ready for me. WHAT A JOKE! I arrived on time, only to be told the vehicle had been sold pretty much as I was in route from Peoria mind you - which I had previouly made clear so I wasnt wasting my time. I'd give a 0-Star rating if I could. VERY SHADY! Dont give them your hard-earned money!!

It was a typical car dealer experience. James was very nice but it was the whole deal of, “Let me check the inventory,” “There’s my GM. I know he’ll want to meet you.” Obnoxious wheeler dealer game that’s a total turn-off. I have them a 4-star rating was because of James. He was great.

It was a bait and switch. The following morning they took it down off car genius and said is sold. Then they contacted us saying that they found one just like the one listed but it was$4,000 more

They were very quick at responding and answering all my questions.

Very responsive

My experience was poor. I made an appointment to go and see the car, and when I got there I was transferred to a different person not once but twice. Then to add insult to injury, they could not locate the vehicle. We found it in the shop, up on the rack, being worked on. I would not shop for another vehicle there based on my experience.

great!

When I first inquired about this vehicle I spoke to a gentleman and his supervisor who were very honest about the condition of the truck. He was EXTREMELY helpful and understanding that I had to make a 2 hour drive to come see the truck. Unfortunately the next day when my husband and I drove up he had called in sick and his colleague took over. His colleague had not reviewed anything about the truck even though he had been notified we were coming. This left a lot of unanswered questions for us that luckily we had already done our research on. The finances lady is extremely good at her job! She was very quick and super polite. Please make sure you ask as many questions as you can throughout the whole process. We forgot a few and ended up paying drastically more than we had agreed upon but it is our fault for not fully reading the fine print as we trusted the finance lady and she somewhat rusher us through the process. Take your time and remember to read the fine print.

These people were the most helpful I have encountered while looking for a vehicle. I would recommend Chapman Ford to any one looking for a car. They were so supportive, kind and not pushy. If I ever need anything else like this, I am going to them first. I actually made an appointment to see this caravan, they set me up the same day I called. I ended up purchasing this vehicle. It was a fantastic experience!

I was treated very professional. My sales person was very nice she was very professional and helpful. I applied to buy the car but so far I have not got any feedback As to who will be financing the loan. I sure like the car and hope to get a responce soon. Thank you.

They were more than accommodating to my requests. Their post for the car that I went to look at said it had a black interior when I got there to look at the car(which was already parked up front for me) it was a light gray with black trim. Even though the price was right for the car I wanted I passed on the deal because I didn't like the interior color combo. The sales staff were helpful and pleasant. The dealership is brand new so everything was laid out nicely for the customer. They don't rush you back to some small room and lock you in . I sat at a small table in a large open space at the front of the store. I was never pressured. It was an overall pleasant experience to which I'll be happy to return to

Great

Amazing customer service. Thank you!

The dealer reached out to me, however, the car I was inquiring about was already sold. They did offer to sell me any of their other used autos. The dealer seemed to want my business, however, I only wanted the one vehicle. The dealer checked with me a further 3 times to see if any of their inventory would suit my needs. In the end, the car I wanted was already sold.

Marked the car up $2k for starting price then tried to charge me their local tax rate which is higher than the tax rate in Kansas after I told them several times that I live out of state. Then they argued that they looked it up and I was wrong.

Very nice and honest

Good experience

They're really obnoxious and love to insult customers. Not only did I get a semi-obnoxious email from the sales guy, but this was followed up by a completely nasty phone call by the Sales Manager, who felt it necessary to call me on a Saturday morning to politely insult me, all because the dealership felt my cash offer on the corvette was too low. The manager proceeded to laugh at me twice on the phone, and then further classified me as "...one of those people that attempt to steal their cars". I didn't realize writing a bank check for over $72k was considered grand theft in the state of Arizona. Bottom line.... if you're looking for courtesy and professionalism, don't bother going here.

We made a good deal with the car very professional people and yes I got the car Thank you

They were nice but in the end had me drive 3 hours for nothing... Promised a gas card then never gave me that either... Big dealer that doesn't really care... When I arrived had me stand around for over 20min with no help either..

I sent an email request to find out if vehicle was still available. Got a response asap and set up an appointment to see vehicle. When I went to see the vehicle, it was nasty. It had not been vacuumed and had pet hair all over. It also had bad tires. If they knew I was coming over to see the vehicle, the least they could of done was have it cleaned. The only reason I give them two stars and not zero is that the salesperson I dealt with was friendly. They will not be getting my business.

Responsive. Still hoping to find a car

THEY were not open about ACTUAL cost & FINE print, dealer price was was 8991 ended up paying ($9995 less trade of 500 (9495 when i was told i would get 700for trade by the salesman TOOK MY PLATES OFF MY CAR EVEN BEFORE WE CLOSED DEAL, I FELT TRAPPED, the recondition charge was added of $1228 in fine print and forced there theft registration$ 228 told it was added in anyway even IF I declined Financing was not even confirmed BUT I was told I would have to accept what ever they find who approves me !! because my credit was not so good even though the said i would get 4-5 % !! ended up over 6% CAR dealers are biggest scammers next to politicians Happy with the CAR but disgusted with how its done NOW there should be laws to stop the BAIT and switch tactics, shifty dishonest sales tactics!!!

They contacted me a few times with good professionalism.

First contact was a little confusing. However the follow up was very good. We just could not reach a deal, but close. I have decided to discontinue my effort, no fault of the dealer.

They have so far provided timely information and great follow-up

Very helpful in trying to find the truck I was looking for but couldn't get to that side of the valley .

Chapman Ford was great to work with. They were helpful and fair and made the whole process easy and pleasant.

Great service; smart staff, efficient team!

Honest people

Ended up purchasing a different truck. They were great. Very professional. Made us feel very comfortable!

Fair price on a solid car. Salesman was very friendly and attentive.

Tried to find me my truck but didint

Great

lied about the condition of the car leaking gas tank cheap over spray of car to fool people door lock not working can't lock care

Car is overpriced and dealer was not willing to negotiate.

Chapman Ford is clearly not the worst in the business, but there are practices that are worthy of criticism. The cars listed on CarGurus as being there were not there when I arrived. A salesman tried to pressure me into completing and signing an application for credit when I made it clear I was not applying for credit. It took 22 days to receive my title and permanent license plate.

They couldn't help me because of my own trade in issue but they tried and were very kind about everything anyway.

Best dealer! Working hard to find me the perfect Edge at a price that I can afford!

The sales person was friendly and I was pleased with the entire transaction.

quick response, not much follow up.

Amazing ! No pressure, willing to work with you and your individual situation. I recently lost my fiancee and when they delivered my car on vday they even went out of their way to bring me roses . what a personal touch!! Thank you Timothy and Marlo for everything. great car and prices as well ;) .

very overpriced car company

Chapman Ford did a great job with helping me purchase my new car. Carlos Gomez was wonderful!

very satisfied

Car was advertised on your website as having GPS. When I arrived at dealer the car had NO GPS. Dealership was under renovation construction. Very disorganized. Hard to find customer parking. Financial department had no knowledge of how to do out of state regisration.

Great Place! I bought it!