Certified Autoplex

Quick response and very informative

Even though I did not go see the vehicle or purchase from this dealership, the dealer experience was pleasant and unobtrusive. Thank you

Had a great experience with them. Rich was very helpful. Not pushy and got a great deal on my car. Told him I had my eye on another car at another dealership and I would make my decision after I drove the car. AC isn’t blowing cold which indicates has to be a leak in hose or AC compressor. Other than that the car was emaculant.

Great Experience!

Lou in sales is great! Nice place, good prices, and super clean vehicles! A Partial delivery would have made deal sweeter. We drove about 4 hours to get to north Dallas.

Outstanding

Friendly and professional

The sales person requested information on my trade in and never called back. I contacted him 2 days later, and asked, 'Why didn't you return my call?' And he said, I'm sorry I'll call you right back." I still have not heard from him, and I hope to never hear from him or any company that's affiliated with this person again.

Everything was very pleasant. The shopping experience was very low pressure and everything was presented up front. There were no surprised. Gary was super easy to work with and we are pleased with our purchase.

Seemed like a good deal and great place to purchase but the experience was not. Very helpful over the phone and sent in everything they would need to move forward over email. Went to the dealership with my trade in with a appointment and sat around for 2 hrs. Acted like they didn't know who I was. Sales people were helping everyone else taking them to their cars for test drive. I had to find someone for the keys and ask them to bring me the car and still getting no help. I came in with extra cash to put down (5k) but I would never go back to this place to purchase. Went somewhere else and get the help I needed.

Dear and staff were kind, professional and excellent.

Answered all questions I had about the vehicle and provided the Carfax for extra peace of mind.

Wonderful

Went well

I love working with Sarah. Great experience!

The dealer responded quickly.

Overall very satisfied with Certified Autoplex Rich answered all my questions and set up a time for to pick up my car since I was from out of town

DO NOT WASTE YOUR TIME OR MONEY Flew into Dallas from Pennsylvania to buy the car with a cashiers check in hand. The car was not ready, the headlight was burned out, they hid a lot of items like a broken fuel gauge, leaking seals, electrical issues, and when I called the salesman Rick back for the second time he said “Oh, it’s you again” the general manager gave us a $500 rebate which didn’t cover the gas to drive it home and said we bought wholesale, which is a lie. I paid cash, I would have rather paid ten grand more than buy a piece of crap that I have to put ten grand into but Kelly the GM couldn’t understand that concept. STAY AWAY!

They are so awesome and really try there best to get you a car you want!

Excellent

Excellent customer service, hassle free and reliable. Willing to go that extra mile to fit my needs. A special thanks to Rich. For job well done. I look forward to having more business opportunities in the near future.

Certified Autoplex, Leann specifically, responded very quickly to my inquiry. She was very professional and knowledgeable about the vehicle I wanted to purchase. In addition to the pictures online, Leann sent more pictures of the vehicle. The communication was incredible and her customer service second to none. I purchased the vehicle and Leann helped work out the shipping with a third party shipping company. I would definitely do business again with Leann and recommend the dealership to friends/family.

Not a bad place, Stacy was a good guy. The only place that wasn't asking for an outrageous down part even though I didn't want to put anything down. Car was nice did need some work

Very friendly and helpful.

Well they said they would get back in touch with me and that never happened and that was a week or so ago

Nice people, but wouldn't match offers on my trade that I showed them I had, and there were items on the S550 that we not functional and they still were asking a very premium (higher than market) price. I told them if they fixed those items and put together some numbers that were fair, I'd be very interested. The salesman called me back an hour later to let me know they sold the car...I'm not disappointed I didn't get the car, but I'm a bit surprised they sold it with some very expensive items not functioning. I wonder if they buyer even knew??

Bought the 2013 Corvette and is a great car. Sales people were nice to work with .

At first the dealer I worked with was very kind and helpful. When he became aware that the transaction to buy the car was complicated he quite returning my calls

It's been great! They have been very responsive to my requests and couldn't be more professional. A very pleasant experience! I would highly recommend this dealership.

Very cooperative

Stacey was very cooperative and communication was great throughout the process. My only complaint is that the delivery price included wording was incorrect on the ad and vehicle description.

Great just find a better deal

Didn't get this truck ,but my wife wanted something else ..and we brought it .. everyone was great including the finance guys

Came to look at this Lotus twice and no one was able to show it to me. I suggest the dealer stop advertising cars that they can not show to customers.

Test Drove Car it needed tires & SRS light was on alarm wasn't working price too high car was nice looking didn't buy Rich was helpful

Very helpful polite and courteous .

Excellent I'm satisfied with the service provided

Responded very quickly

Great

Leeann was very helpful and friendly!

Good

Had an appointment to go see the car and they cancelled on me twice because they said the car was sold and we called and someone else said the car was still available.

Was contacted by a very nice Person (Brian) at Certified Autoplex. We were able to somewhat work on a deal. However, the Dealership has not responded to my offer. I suppose it was not workable for them. Overall, they seem better than some and provided good information.

I was contacted

Great

Bought the Tacoma…Brian was helpful every step of the buying process. I’ll recommend him to my friends! He made the buying process enjoyable!

The worst car buying experience I have ever witnessed. I wanted to pay cash for the jeep and they would not accept my money. I didn’t haggle about price at all. The dealership told me to put a couple thousand down and use the rest of my money to buy stocks or bit coin. I told them I didn’t want a car payment And their reply was to set up auto payment each month. I asked once more for the cash price and they replied that they could not help me. Don’t waste your time with these morons.

Dealer was very helpful.

Good experience, drove in from Austin and picked up the car without any hassle.

Brian our salesman was a pleasure to deal with during the purchase of our née used vehicle. Everyone was very professional. I highly recommend them. Five stars

Brian was awesome, great customer service

Great customer service from beginning to end. Highly recommend Rich the person that helped me. Very professional, patient and friendly.

Have bought the car I wanted. My Husband is flying in to drive it home. Price ok. Would not accept cash deposit to hold for a cash sale....we will see how the car is when it arrives...Dallas to Montana....

They were very nice and helpful just not found what I’m looking for yet but they have kept me informed with card that might work thanks guys appreciate your time

GREAT Price.

Good communication..

They treated me with fantastic care!! Got me approved and in and out of there a few hours! I will definitely order cars from there in the future! I drove off in my dream car!

So easy. Everything was ready to test drive the car. Paperwork was fast. And Brian went the extra mile and drive the car to me after I purchased it! They were wonderful.

Quick response

A Bad feeling from the moment I walked in. Found out the vehicle was previously wrecked. With all the chatter from them about everything else, they FAILED to verbally volunteer that Important piece of information. I was there for nearly 2 hours. Had to ask for my keys 3 times for my potential trade in. Stall tactic Irritating. SNAKES! Reinforced my opinion of a typical USED CAR SALESMEN. Waste of time. Thank you.

I found the car listed on car gurus with a coming soon banner. I called to inquire and they had car photographed (over a 100 photos!) and sent me a link. I had been looking for a few months and was surprised to see that it had everything I was looking for. I went to test drive it the next day and purchased it. I love the car! They had a lot of beautiful high-end cars available. I was preapproved, but they were able to secure an even lower rate and payment. The car (Lexus) only had 22,000 miles and they had even put on a new set of tires! I would recommend.

Informative and helpful

I have been waiting two weeks for the pictures that was promised to be sent to me. What happen?

Quickly responded?

Excellent experience, would highly recommend.

Still in dealings, I have been very pleased thus far. Shad has been very pleasant, respectful, and informative.

Very helpful

Bad experience, bad service wouldn’t do business again. Purchased a car engine light came on and dealer was like ignoring me felt suspicious like they knew the car had problems but just lied to my face saying it was reliable.

Terrible customer service. Had to call three times to try to put a deal together. Never returned calls. When I was able to speak with salesperson, he indicated it was the GM Of the store who wouldn’t communicate with him therefore he did not call me? Finally gave up and buying elsewhere.

Very nice & great customer service!

The sales person, Josh, was very helpful and pleasant to work with. Although the vehicle I contacted him about was sold before I was able to stop in, he work with me to find the perfect car. I highly recommend Certifed Auotplex, Josh and team.

Prompt response

One of the best places with great selection, I couldn’t have went to a better dealership

The sales person Leann McCants was very nice and pleasant to talk to and explained everything about the car I was interested in. The General Manager Kami was also very pleasant to work with to make a deal to purchase the car. My overall experience with them was excellent. I would definitely recommend anyone who wants to purchase a preown luxury car.

Gary Jones was helpful, but we couldn't negotiate fair trade in value. In the meantime, the car was sold.

So far, so good! We are in the middle of buying a car, and we are impressed with how we are being treated. Thank you Leann!

Very professional. Quick an easy.

Excellent Service

Good

Car was repainted. Dealer failed to mention this. Interior was also a mess, not what you expect from a “luxury dealership”

Got it done

Nice guys! Pricing is high and not willing to negotiate. Also, they request a non-refundable deposit, which seems shady. Oversell their "lifetime warranty" on the powertrain, which I assume has so many disclaimers that it isn't worth much. And, they don't include that if they discount the car by even $500, so right there it tells you this isn't worth more than $500.

Provideled a "no thanks" to my offer without any counter offer or other comment. Not friendly.

Has stayed in contact and has been excellent in his handling our needs.

Very friendly, no pressure sale. The best car buying experience I've ever had.

Had a great experience with my dream team!! Thank you Gary Jones & Josh Geisert. - Ashley

Errol was very helpful through the overall process of buying the car.

Excellent, no hassle process.

Josh was great! Friendly and didn’t feel pressured into anything.

Great vehicles

Very helpful in giving me information, I’m still looking.

Very rude and would not discuss price with our warranty until I drove the vehicle. I explained to the sales representative that I live 400 miles from the vehicle, he then said “ this is how we do business you have to drive it before we will talk about sale information” That lost my business right of the bar.

This dealer responded promptly to all my questions.

Initially, there was contact. But dealership never re-contacted my father for a test drive. I guess they sold vehicle to someone else.

Thank you Al Herani for your response and straight answer. I didnt realise i was asking for that much discount. I was only thinking about my budget i guess You should have at least give me counter offers

The dealer reached out to me but I had already purchased a car

Prompt, courteous response from Rick who responded with answers to our initial questions. We chose to go another route, so no subsequent engagement other than to let them know our decision.

they responded

great to deal with. Gary is who i dealt with and plan to buy more from Gary and Certified Auto

Overall was a great car buying experience. Every person that I met and dealt with was very helpful and professional.

Going to give it a 2 stars because dealer at least responded to me but per Ray/dealer representative could not come down on price due to it being LIFETIME warranty? I don't understand why you guys state that cars come with lifetime warranty powered by "Zurich" when Zurich is an insurer/insurance to keep your business protected. I don't understand how Zurich helps your vehicle be protected for life? lol but okay.

Very good customer service

Shad was a very good salesman

I bought the Mini Cooper from Certified Autoplex, but not without issues during the financing stage that had me about 2 minutes from walking out. Just be sure to understand the interest rate that they are offering BEFORE you go into the finance office. I have +825 credit, and knew I could get an interest rate below 4%. I outlined this during the "negotiations" on the price with my sales guy (who was awesome) who was shuttling offers. They would not give me the % rate (only a monthly payment amount), but I knew that the quoted monthly was too high. I told the sales guy that I would cover it with the finance guy. When I finally pressed the finance guy on the interest rate, it was at 5.89%, not the below 4% rate that I told them I was expecting and was told I would be able to easily get. Just be careful if you are going to finance, know the general numbers for payment amount for a given loan amount, interest rate and term, then pay close attention and ask a lot of questions.

Excellent Dealer

Very professional and attentive to your every need.

Added $6,500 in warranties and bumped the price over $32,000! Definitely used car salesmen.

Disappointed. Sent $500 bucks to have vehicle ready and it was not even close. Inside of vehicle had not been detailed. One of the air vents missing and floor smelled. Dealer misrepresented vehicle online. Did not buy and lost my $500 dollars. Dealer said they would clean and fix items but I would have to wait. Didn’t send them money to have to wait. Will not consider them again.

Great team! Everyone was helpful and courteous. I bought the car.

Great experience

Responded quickly.

Good experience

Great experience, we purchased the perfect vehicle for our family. We would recommend them for any used car purchase.

Great staff. Easy experience. They let the vehicles sell themselves.

Quick to respond, great price on vehicle

Bought the car advertised. Extremely well priced. Just make sure to get your interest rate in writing from fiancé (and not salesman). This is first time financing was easier than presale. Even with a $2k forfietable deposit, dealer was hesitant to allow for independent review of the car, a step strongly encouraged for used vehicles. It’s not that we don’t trust the dealer; it’s that we buyers often don’t trust the original owner or auctioneer.

Gary always respond quickly. He demonstrated great patience and knowledge about any of the cars I inquired about. He was thoughtful about my needs and what was best suited for me. I will definitely recommend he to my friends and return for my next purchase!

They followed up but I had already purchased a vehicle.

Great vehicle, great price. Quick and easy. They honored everything they said.

Replied promptly, answered all my questions... Very helpful

He was very helpful, not pushy, a pleasant experience especially for a car dealership.

Drove 3.5 hours all the way to dallas to see a 3 series 2013 bmw. I was told over the phone they didn’t have time to send more detailed pictures and seemed like they didn’t care about the customers at all. Still, wanting the car I drove up there only to find out the car was nothing like the pictures they purposefully left out scratches from keys, cracked headlights, torn leather, and not to mention they said the car had never been in an accident and when we took it to a shop they assured us it most definitely had because of the dents in the front that looked to be terribly fixed. Very disappointed a dealership would leave all this information out. Save your time and money.

Very professional- no aggressive sales tactics.

Everyone was very helpful even though I didn’t find a car I wanted.

Great

Wonderful team Very helpful Will return for future purchases

I found this car online and contacted via email, i then spoke with Rich on 4/17/18 to confirmed features on this specific car, he seemed a little unsure of his information on the car but I made an offer and he countered with a price that was $500 under their asking price. I told I would get back with him. I contacted him 4/18/18 and told him I would take the car. He said he would write a sales sheet and Demetri would contact my credit union and send them what the needed, Rich then texted me the actual sales sheet that would be sent to my cu, then he said I needed to go to their website and use a credit card to make a $500 deposit which came off the price of the car, I questioned this as Demetri was dealing with my cu directly, there was a completed sales sheet and I had already cleared everything with my cu; this was at 5:25 pm. At 7:49 pm I got a text from Rich which said, "the Beetle has been sold, sorry" All seemed a little weird.

This dealership has very well conditioned cars 1-3 years old that were leased. Only the best make it to the floor, but they do has trade-ins if you are looking for something not so new. They give you no pressure and let you move at your own pace, service all the way for them, in every aspect of the sale. Everyone I spoke with was very nice even before I decided to buy a car. I will definitely buy my next vehicle here and let my friends and family know as well.

The dealership was in a warehouse that looked a little strange with an odd colored door. When I opened the door the cars inside were beautiful. Top of the line and high end cars. I came to look at Town and Country van. The sales person brought the van to me. It was in great shape. A very well taken care of van. I did a credit application got approved for financing at a good rate. The salesman kept telling me over and over I better buy it now because the van would sell quickly. He asked me to put a deposit down to hold the van. (It was about 7 pm that evening when I left the dealership) I told him no but that I would contact him first thing the next morning after I had talked with my spouse. The next morning I wrote the sales person an email (the same email address he had written me from) In my email I made a counter offer on the van. I know he received and read the email that morning because I received a notification the email had been read. I did not hear from the salesman the rest of the day. I never received a reply saying anything about my email or offer. The next morning I had no email from him either. That afternoon I received an email that said the Van has been sold. When I asked him why he didn't get back with me about the van, his statement was I tried to get you to put a deposit on the van to hold it and told you it would sell fast. So here is my advice, the cars I saw were beautiful and in good shape nice place, clean, and friendly staff. However from my limited experience with them I though the price was on the high end of retail for used cars. Again from my limited one experience with this car dealership they made no counter offer and never communicated back with me until they sold the van to someone else. If your looking for a nice car that your are willing to pay top dollar for immediately with no ability to negotiate the price, this is your kind of car dealership. If you are looking for true customer service and a reasonable price this car dealership is not for you! Again I remind you I only had the one experience with only one sales person.

Good. They wanted me to come in and do a test drive. That was it.

Demarcus worked with to offer a fair deal.

Great experience with sales team and owner. Took less then two hours to complete my purchase.

Received several canned responses. Had a few email echanges with a sales person. Experience is neutral. Just ended up finding a different car.

My experience with them was great. I purchased the vehicle the same day without any problems.

Very helpful and professional

THe salesman i worked with was the most knowledgable about BMWs. I found a car I liked a lot, but was hesitant because of the mileage at 44k. Price was good. BUt then i found a car with lower mileage and only a little higher.

My salesman was Al. Was contacted in less than 5 minutes after sending notification of interest. He is incredibly knowledgeable of the cars on the lot.Took two cars out for a test drive, even had two family members come and test drive to make sure it was a good purchase. He was very patient and let us take our time. I received a very good deal for what I was looking for. He did try to push inside financing,even had his manager come in to try and convince me. But I said no once and they let off. Maria did my financing and she was absolutely amazing and patient. Didn't try to rush the process like so many at the closing point try and do. Very I happy with my purchase and how smooth this transaction went.I love my new Mercedes!

Excellent personnel, excellent deals, excellent vehicle

reached out to me

Great customer service.

Great people, supplied me with all of the information that I requested

Very easy to work with overall. Very good service and staff.

very helpful

Josh and Rick very nice to work with. Only complaint, car delivered without rear wiper installed. Otherwise, all good.

Professional and no hassle car buying experience

Call them want it to get a vehicle they said they will call me back never did or sent me a email..

They answered my question. The car has a build plate of 03/14 yet the dealer lists it as a 2015 car. Problem???

Responded in a timely fashion

Very efficient and professional. Ray was absolutely great to work with. I would definitely go back and buy another car from certified autoplex.

Very quick response,good price for the vehicle,but I'm still trying to get him down,you never know if you don't try...... Wayne

Store was very nice and clean. Very good quality of car on display. Very direct, but informative with all information regarding car, financing, providing information relating to car (Service Records) and car history.

vehicle sold before we arrived. dealer notified me before we drove 3 hours there.

They not only contacted us almost instantly, and we went to the dealer the next day and decided to buy the car. They were very professional and were not pushy at all. We are very pleased with the way we were treated and in the car that we purchased.

outstanding in every way.

Easiest car purchase I've ever had. Everyone was very professional & exceeded my expectations.

Wonderful experience at certified autoplex. They had numerous BMW i3, were low pressure sales, knowledgeable about this unusual car and easy to work with for financing. Highly recommend!

Great service!!!!

Very friendly and worked through the paperwork quickly while I went and had lunch. I probably spent less than 30 minutes of my time inside the actual dealership!

They responded quickly to my questions

Great

Very nice. Responded quickly.

Very quick and courteous!

They reply promptly

It was a very excellent experience thank you

They were very responsive, but we could not come to a conclusion regarding what they offered for my car.

Awesome experience...Sales was very thorough and knowledgeable...They also had car shipped for me, which was great!

Very professional. Quickly reply to my inquiry. Not pushy at all. Very informative. Easy to deal with.

A totally unique and different experience. If you're looking for honesty, coupled with clean quality vehicles, and top notch customer service/satisfaction, then this is the place to go. From the time we walked in to the time we sealed the deal it was a pleasant experience with no "hidden" surprises. From our sales rep Rich Hill, to the finance rep Jason, to the sales manager Dimitri, these gentlemen were professional, efficient, very courteous, and a pleasure to work with. My son got his Lexus at a very nice price, and this mother (woman) was treated with dignity and respect. I would HIGHLY RECOMMEND Certified Autoplex to anyone who wants an honest deal on a clean, good quality vehicle.

very prompt initial response and to my later inquiries - unfortunately, the car I was looking at was sold before I could get there to look at it (I am from Austin and they are in the Dallas area). Good experience with the staff overall.

Responsive, knowledgeable, courteous.

so far so good, very responsive

Car as described. Easy transaction. Friendly people. Drove 350 miles to pick up car and spent less then 30 minutes at the dealer. Will do business with again

Good response time, willing to work with customers.

Great

Great selection, Non pushy salesman, excellent warranty..

just not a good experience with this dealer, provided the lowest trade-in value for my vehicle, worked up a proposal with a higher interest rate than what I had already been approved for with my existing financial provider after saying I would use them and just rework the existing loan, also didn't communicate well between the salesman & finance manager on options that I didn't want to purchase,

Made this purchase over internet. Jason was very professional and honest. We had to fly to Dallas for a funeral so arrangement to pick up car were very timely. My local mechanic rated my car as A+/. I rate service and Jason as A+

He was nice on the phone I told me what I was willing to pay he explained he couldn't match that price.

I was prepaired to purchase the car. Looked at it drove it. Car was very well kept. However the title was not in hand at the point of sales. My time energy and hopes were all wasted.

Perhaps I do not understand but based on this ad on CarGurus I went to the dealer to purchase the car. This car was not at the dealer location. I was told it was at the dealer and would be back shortly. I followed up by submitting a form thru you asking for a contact when the car was available. I have spoken with three people and still have not seen the car. The sales people are very helpful and informative. I'm sure they could do a good job but advertising vehicles they don't have not good.

Ivan was very helpful!

These guys tried and did well, except my credit did not go through :(

Requested pictures of the vehicle. Received a reply with 4 pics of the outside. Requested pictures of the inside and bed. 2 pics of the inside and one of the bed. Vehicle did not appear to be ready for resale which is probably why there were no pictures posted. Responses to emails were same day.

Great!

Easiest and relaxing car buying experience. Stephen very good to work with. Between he and Austin I feel like I got a fair deal here. If you are looking for a great upscale used car this is a place you have to visit.

Excellent! Auto sold to another party.

Very attentive. Great experience. Appreciate all the emails of new deals.

I like them they got back to me really fast.

This dealership is high end, very professional. It would even be a great place to work if you were looking. Our salesperson was Stephen. He is superb! Let me tell you why. The used vehicle we purchased is not the BMW, Ferrari, or Mercedes they normally sell. Even still, with a short notice we were coming to look, he did enough homework on this van to be able to demonstrate is features. He knew it's features, it's carfax, it's story, it's pluses and minuses. He answered each question being fired at him by 2 picky people. He was energetic. After the sale, he did not change. He was still on the job of that sale. He will not leave you to figure everything out after you say, we want it. If he is a top salesperson at that company, I would not be surprised. The van was not only what they presented it to be, but, I think in better condition than the promoted material. Then, it was detailed and ready when we got there. Add to that, they provide a lifetime warranty. If I was ever to want a sports car, I would look at this dealership first.

They emailed and called. When I said I needed more time, they were courteous.

excellent

Great response, listened to what I wanted and didn't waste my time.

Dealer got back to me the next day via e-mail which I had requested answering all my questions I had asked about the vehicle. Dealer also followed up with a phone message a few days later asking if I was still interested in the vehicle. I'm shopping around still and in no hurry to buy a vehicle. I would use this dealer again.

Excellent, both Stephen and the dealership. Highly impressed.

The service was great and the saleman were A one .

Excellent

Quick response

Excellent experience.

The best! Go here for great service and no pressure!

Haven't gotten a chance to visit the dealer yet, but they have been great at getting in touch and seeing if I needed anything or had any questions.

I got the car they were all great

Very helpful and informative!

Great Experience.

I had a very positive experience at this dealership. The salesman was not pushy and was very knowledgeable regarding the vehicle I was looking at. Would recommend the dealership to those looking to purchase a clean used vehicle.

OMG!!! OH MY O MY!!! Rich Hill is like so totally awesome.. he made me feel at ease, no pressure just really there for me very very informative and I didn't even buy the car yet!!! great place I already start referring my family and friends to him!!!!! Rich Hill is the way to go!!! Add more STARS!!!

Great, easy experience. Salesman was super nice and went above and beyond to get me the sale I wanted. Very nice dealership and waiting room although my wait wasn't long at all on a Saturday when dealerships are their busiest. Highly recommend.

It was weird there is no customer service, they just want you money and move on typical non American owned dealership.

Everything worked out great!! I ended up purchasing the 2011 Lexus IS250C with less miles they had on their lot. Dennis was great to work with .

The car had a lot of touch up paint all over it, no manual, no navigation cd, no tool kit, no floor mats, no first aid kit.Passenger glass scratch, also moon roof glass as well!! The interior was in very good shape but needed extensive cleaning and sanitizing. I should have gotten a better deal, no price adjustment. The car was listed at fair market value. The only reason I bought the car was because they offered life time power train warranty, as long as I owned the car. Warranty no transferable. Needles to say, I need a paint job.