Carmazen

Hi Jack, KBB is consumer guide, it does not dictate the current market price of a giving vehicle in today's market, years ago it did, now, not so much. With multiple website all showing a different value for the vehicle, which one do you choose to determine the best purchase price (CarGurus, CarFax, KBB, Edmunds, Autotrader etc). KBB also lists vehicles for sale for dealerships below the pricing tool (Which are almost alway about the KBB Value). Every dealership paints some of their vehicles (Carmax, Caravan etc), on most 22 year old vehicles, the paint has faded and clear coat damaged, we fin

Hi Jack, KBB is consumer guide, it does not dictate the current market price of a giving vehicle in today's market, years ago it did, now, not so much. With multiple website all showing a different value for the vehicle, which one do you choose to determine the best purchase price (CarGurus, CarFax, KBB, Edmunds, Autotrader etc). KBB also lists vehicles for sale for dealerships below the pricing tool (Which are almost alway about the KBB Value). Every dealership paints some of their vehicles (Carmax, Caravan etc), on most 22 year old vehicles, the paint has faded and clear coat damaged, we find that it is more presentable to sell the vehicle painted rather than faded and heavily damaged no matter how old. The banks primary use NADA/JD Power to underwrite auto loans. We total understand always wanting to get the best value for the purchase, having a realistic expectation base on the market helps both parties come to a better agreement. You came in knowing the price of the vehicle, expecting the vehicle to be discount thousands or half its listed price is not realistic. In order for dealership to sell better vehicles, we have to put more money in them for recondition. We tried look up your information in our system to reach out to you but the name use for this review and the name on the lead has to be different. Please reach out to us if you are still in the market. I will try my best to make this right.

P.S. If this was on the 03 Accord with 50k miles, that vehicle has already sold. We do have similar vehicles in inventory. Less ...

Thank you Norma :)

Hi Ronald, Thank you for noticing the effort we put into our website, we try to make it has consumer friendly as possible,  clearly showing the vehicle history report next to every listing and the CarGurus pricing badge for the vehicles that are priced at a Good-Great deal.

States with corrosive environments:
Salt Belt:
This area, encompassing states like Alaska, Connecticut, Delaware, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, Sout

Hi Ronald, Thank you for noticing the effort we put into our website, we try to make it has consumer friendly as possible,  clearly showing the vehicle history report next to every listing and the CarGurus pricing badge for the vehicles that are priced at a Good-Great deal.

States with corrosive environments:
Salt Belt:
This area, encompassing states like Alaska, Connecticut, Delaware, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Vermont, Virginia, and West Virginia, is known for harsh winters and the use of salt on roads.

KBB is consumer guide, it does not dictate the current market price of a giving vehicle in today's market, years ago it did, now, not so much. With multiple website all showing a different value for the vehicle, which one do you choose to determine the best purchase price (CarGurus, CarFax, KBB, Edmunds, Autotrader etc). 2011 Honda Fit with 36k miles. Less ...

Hi Jeffrey, thank you for the feedback. The pictures were of the same vehicle. The purpose of us sending you the close up pictures of the faded/damaged paint areas on the vehicle was to be transparent (Very difficult to see in pictures on a white vehicle). We did not want you to make a 3 hour drive expecting the vehicle to be perfect.  No deal was made at the time the pictures were sent.

Hello, sorry to hear of this. Could you give us a call at your convenience? Would love to see how we can help to correct this experience, and also find out if you were interacting/engaging in conversation with the manager. Just want to make sure if he was not engaging with you during a conversation we can correct that issue before it happens again. Thank you again for the opportunity to make this right.