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Car Lux
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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10836 Hawthorne Blvd
Inglewood, CA 90304
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Mar 31, 2026
Mo is one of their top sales person I've ever met. I'm happy with the dealership, staff and beautiful set up. Excellent service overall.
Mar 31, 2026
Purchased a car from Moe very happy with the transaction. Come to car Lux for your next purchase, ask for Kim so she can direct you to Mo
Mar 30, 2026
Mo was great helped me with everything, highly recommend him for your next buy
Mar 28, 2026
Customer service was amazing from eyeing this car on car gurus to the phone call we had with Mo was top tier, the drive over to get this car was made super easy thanks to Mo. Mo explained everything very clear and the numbers were perfect. Within 2 hours of having the phone call to driving over to see the car was made great. Would recommend this dealership and highly suggest speaking with Mo.
Mar 27, 2026
Customer service was amazing from eyeing this car on car gurus to the phone call we had with Mo was top tier, the drive over to get this car was made super easy thanks to Mo. Mo explained everything very clear and the numbers were perfect. Within 2 hours of having the phone call to driving over to see the car was made great. Would recommend this dealership and highly suggest speaking with Mo.
Mar 25, 2026
I recently purchased a car and had a great experience working with Mo. From start to finish, he was professional, patient, and really took the time to make sure I understood everything and felt comfortable with my decision. He answered all my questions, didn’t pressure me, and made the whole process smooth and straightforward.
Buying a car can sometimes be stressful, but Mo made it easy and actually enjoyable. If you’re looking for someone who genuinely wants to help you find the right vehicle, I definitely recommend asking for him.
Mar 21, 2026
Things started out rocky upon arrival. Car wasn’t ready parked behind four rows of cars in the back. Mo told me to give him some time and the car would be ready for a test drive. Another salesman Mario reassured me Mo would handle it and I would love the car. I gave him the benefit of the doubt and he called me back as soon as I sat down to eat just down the street. Mo promised he would take care of me and I feel like he did. The car needed a few things which Car Lux took care of and delivered to my house three hours away. Over all I was satisfied with the service and treatment I received from Mo and the rest of the staff. I would highly recommend Mo even Mario if you speak Spanish.
Mar 18, 2026
Had a great experience overall. Mo helped me out and quickly finalized the deal! They have a wide selection of luxury/sport vehicles for your accommodation
Mar 17, 2026
Great Job...thank you Mo. My Audi rs5 is beautiful
Mar 17, 2026
I had a great experience working with Mo from start to finish. Buying a car can be stressful, but he made the whole process feel easy and straightforward. He was honest, patient, and really took the time to understand what I was looking for without any pressure. Communication was clear the entire time, and I always felt like I was in good hands.
In the end, I drove away with exactly what I wanted, and I couldn’t be happier. If you’re looking for someone trustworthy and professional, I definitely recommend asking for Mo.
Mar 16, 2026
I bought a 2020 BMW X5 andMo was great at selling me my car. He was very communicative and awesome guy.
As Soon As I Entered The Lot I Was Greeted By MO. Buying A Car Can Be Stressful But MO Made Sure I Understood The Process And Made Me Feel Comfortable With My Buy. He Helped Me Find The Perfect Car! I am Truly Grateful And Happy I Was Able To Drive Off With A 2017 BMW. THANK YOU SO MUCH MO!!! I Recommend CAR LUX 100%
Mar 15, 2026
Moe sold me this car, a great experience. I’ve had very efficient and honest I’ll be a repeat customer.
Mar 15, 2026
Bought a dodge durango from car Lux and the sales representative Mo was outstanding he made sure everything went smooth and made sure all extra I wanted was taking care of ..need a car go see Mo at car lux thanks Mo.
Mar 14, 2026
Moe is an excellent sales person. He is very professional and was very informative. We highly recommend reaching to him for all your car needs.
Mar 11, 2026
Mo is a great salesman. Does job perfectly fine and is amazing in negotiating and geting the deal done. We bought Mercedes e coupe from him and he was very very very friendly
Mar 9, 2026
Mo is quick to respond and super helpful. Even delivered my truck to the door
Mar 18, 2026
Response from current dealership:
Hello Jake,
Thank you for sharing your experience! We’re thrilled to hear that Tony was able to help and make your visit a great one. We appreciate your kind words and look forward to serving you again!
Car Lux Customer Relations Team
Thank you for sharing your experience! We’re thrilled to hear that Tony was able to help and make your visit a great one. We appreciate your kind words and look forward to serving you again!
Car Lux Customer Relations Team
Mar 8, 2026
The dealership downright lied in their communication with me. The vehicle was sold but the salesman told me it was still available and to come down and drive it.
Mar 18, 2026
Response from current dealership:
Hello Paul,
Thank you for your feedback. We are unable to locate the vehicle you are referring to and would appreciate if you could provide more details so we can better assist you. Sometimes misunderstandings happen regarding availability, and we want to make sure we can provide accurate information and help you find the right vehicle.
Please reach out to us directly at support@carluxlax.com
with the vehicle details so we can assist you.
Car Lux Customer Relations Team
Thank you for your feedback. We are unable to locate the vehicle you are referring to and would appreciate if you could provide more details so we can better assist you. Sometimes misunderstandings happen regarding availability, and we want to make sure we can provide accurate information and help you find the right vehicle.
Please reach out to us directly at support@carluxlax.com
with the vehicle details so we can assist you.
Car Lux Customer Relations Team
Mar 3, 2026
I set an appointment but the salesman was a no show. A different salesman took over and was helpful. The vehicle was not ready, it was buried in the back of the lot with other cars and took some time to get it out for a test. The vehicle quality was as advertised. Unfortunately, we were unable to come to an agreement on price. Make sure to ask about any dealer add ons. Also, the location is in a pretty rough neighborhood in Los Angeles and parking is difficult. Don't leave anything in your car and lock the doors.
Mar 18, 2026
Response from current dealership:
Hello Bill,
Thank you for taking the time to share your experience. We are glad to hear that our team was able to assist you and that the vehicle quality met your expectations. We always aim to provide excellent service even when plans change and we appreciate your feedback about appointment coordination and lot organization as it helps us improve.
We also appreciate your tips for future visitors regarding our location. While the area can be busy, we do provide parking for our customers and safety is always important. If your situation changes in the future we would be happy to assist yo
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Thank you for taking the time to share your experience. We are glad to hear that our team was able to assist you and that the vehicle quality met your expectations. We always aim to provide excellent service even when plans change and we appreciate your feedback about appointment coordination and lot organization as it helps us improve.
We also appreciate your tips for future visitors regarding our location. While the area can be busy, we do provide parking for our customers and safety is always important. If your situation changes in the future we would be happy to assist yo
Car lux was a big help. Mo was the person that helped me test drive a few cars and found me what I wanted. Mo got me a car the same day. It was that easy.
Mar 18, 2026
Response from current dealership:
Hello Mikey,
Thank you for sharing your experience! We’re thrilled to hear Mo was able to help you find the perfect car so quickly. Making the process easy and stress-free for our customers is what we strive for, and it’s great to know it made a difference for you. Enjoy your new vehicle!
Car Lux Customer Relations Team
Thank you for sharing your experience! We’re thrilled to hear Mo was able to help you find the perfect car so quickly. Making the process easy and stress-free for our customers is what we strive for, and it’s great to know it made a difference for you. Enjoy your new vehicle!
Car Lux Customer Relations Team
Feb 26, 2026
very quick to respond and no games. Fair people to deal with
Mar 18, 2026
Response from current dealership:
Hi Jim,
Thank you so much for your kind words! We’re thrilled to hear you had a smooth and straightforward experience. We pride ourselves on being fair and transparent, and it’s great to know it made a difference for you.
Car Lux Customer Relations Team
Thank you so much for your kind words! We’re thrilled to hear you had a smooth and straightforward experience. We pride ourselves on being fair and transparent, and it’s great to know it made a difference for you.
Car Lux Customer Relations Team
Feb 24, 2026
When I called I was met with confusion and no clear answers, I was told that they didn’t have that vehicle on the lot, then I received a text message asking if I was still interested in that vehicle with a link to view it, upon clicking the link I was taken to a completely different vehicle. Very unorganized from what I gathered
Mar 18, 2026
Response from current dealership:
Thank you for your feedback! We’re curious to better understand what part of the process was confusing on your end, as we always aim to provide clear and accurate information about our vehicles. We’d love the opportunity to clarify any details and make sure you have the correct information.
Please reach out to us at support@carluxlax.com so we can assist you directly.
Car Lux Customer Relations Team
Please reach out to us at support@carluxlax.com so we can assist you directly.
Car Lux Customer Relations Team
Mar 18, 2026
Response from current dealership:
Thank you so much for your kind words! We’re thrilled to hear you had a great experience. We look forward to serving you again soon!
Car Lux Customer Relations Team
Car Lux Customer Relations Team
Mar 18, 2026
Response from current dealership:
Hello James,
We can’t wait for you to come in and make your purchase! Once you’re ready, we’ll be here to make the process smooth and fun. It’s going to be an awesome experience, and we’re excited to help you drive off in your new vehicle!
Car Lux Customer Relations Team
We can’t wait for you to come in and make your purchase! Once you’re ready, we’ll be here to make the process smooth and fun. It’s going to be an awesome experience, and we’re excited to help you drive off in your new vehicle!
Car Lux Customer Relations Team
No follow up with me when I asked for detailed information regarding the vehicle. I am an out of state purchaser. Saved me time and allows me to sort good from bad
Mar 18, 2026
Response from current dealership:
Thank you for your feedback. We sincerely apologize for the lack of follow-up regarding your request for detailed vehicle information. At Car Lux, Inc., we strive to provide timely and thorough communication, especially for our out-of-state customers, and we regret that we fell short in your experience.
Your comments are appreciated and help us improve. If you’re still in the market, we would value the opportunity to assist you properly and provide all the details you need. Please feel free to reach out to us directly at support@carluxlax.com
.
Car Lux Customer Relations Team
Your comments are appreciated and help us improve. If you’re still in the market, we would value the opportunity to assist you properly and provide all the details you need. Please feel free to reach out to us directly at support@carluxlax.com
.
Car Lux Customer Relations Team
Feb 2, 2026
Really positive experience at this dealership. DJ was transparent, patient, and great at answering questions. Everything went smoothly, and I never felt pressured. Highly recommend DJ for anyone looking for a hassle-free experience.
Feb 3, 2026
Response from current dealership:
Thank you so much for your kind words and for taking the time to leave us a review! We’re thrilled to hear you had a really positive, pressure-free experience. DJ takes pride in being transparent, patient, and making the process smooth from start to finish, so your feedback truly means a lot. We appreciate the recommendation and hope to see you again in the future enjoy your new vehicle!
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
Great experience at this dealership. DJ was professional, honest, and very easy to work with. He took the time to explain everything clearly and made the whole process smooth and stress-free. Highly recommend both the dealership and DJ if you’re looking for great service.
Feb 3, 2026
Response from current dealership:
Hi Hanieh
Thank you for taking the time to share your experience! We’re so happy to hear you had a great, smooth, and stress-free visit with us. DJ truly values being honest, professional, and thorough, and we’re glad that showed throughout your process. We appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new vehicle!
-Car Lux Customer Relations Team
Thank you for taking the time to share your experience! We’re so happy to hear you had a great, smooth, and stress-free visit with us. DJ truly values being honest, professional, and thorough, and we’re glad that showed throughout your process. We appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new vehicle!
-Car Lux Customer Relations Team
I talked to the Dj yesterday and he was so polite and cool so I wanted to appreciate his manner and put a 5 star review
Feb 3, 2026
Response from current dealership:
Thank you so much for your 5-star review! We truly appreciate you taking the time to recognize DJ. He’s known for being polite, professional, and easy to talk to, and we’re glad you had such a positive interaction with him. Your kind words mean a lot to our team.
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
Jan 29, 2026
Car shopping can be fun and also very stressful. I’m grateful to meet MO he was very knowledgeable and respectful associate at this dealership. He made this experience much easier. Mo help us to find a car that fit our lifestyle and we are very happy to own a new car. Thank you Mo and your team.
Jan 30, 2026
Response from current dealership:
Hello Rayan,
We truly appreciate you sharing your experience! Car shopping can definitely be stressful, and we’re so glad Mo was able to make the process smooth, informative, and enjoyable for you. Helping our customers find the right vehicle for their lifestyle is always our goal. Congratulations on your new car, and thank you for trusting Mo and the entire Car Lux team . We wish you many happy miles ahead!
We truly appreciate you sharing your experience! Car shopping can definitely be stressful, and we’re so glad Mo was able to make the process smooth, informative, and enjoyable for you. Helping our customers find the right vehicle for their lifestyle is always our goal. Congratulations on your new car, and thank you for trusting Mo and the entire Car Lux team . We wish you many happy miles ahead!
Jan 29, 2026
had a great experience buying my car thanks to DJ. From start to finish, he was professional, patient, and genuinely helpful. He took the time to explain everything clearly, answered all my questions without any pressure, and made the whole process smooth and stress-free. You can tell he actually cares about his customers and wants you to leave confident and happy with your purchase. If you’re looking for someone honest, knowledgeable, and easy to work with, DJ is the guy. Highly recommended.
Jan 30, 2026
Response from current dealership:
Hello Hamed,
Thank you so much for sharing your experience! We’re thrilled to hear that DJ provided such outstanding service and made your car-buying process smooth and stress-free. His dedication, honesty, and care for our customers truly set him apart, and we’ll be sure to pass along your kind words. Congratulations on your new car, and thank you for choosing Car Lux, Inc. We truly appreciate your recommendation and look forward to serving you again in the future!
-Car Lux Customer Relations Team
Thank you so much for sharing your experience! We’re thrilled to hear that DJ provided such outstanding service and made your car-buying process smooth and stress-free. His dedication, honesty, and care for our customers truly set him apart, and we’ll be sure to pass along your kind words. Congratulations on your new car, and thank you for choosing Car Lux, Inc. We truly appreciate your recommendation and look forward to serving you again in the future!
-Car Lux Customer Relations Team
Jan 29, 2026
The customer service I received from Mario, Ray and Andy was outstanding, don’t let negative reviews fool you. They go above and beyond for their customers, my credit isn’t the best but that didn’t stop Car Lux from getting me the best deal. Ask for Mario when you arrive, his team will work wonders
Jan 30, 2026
Response from current dealership:
Hello Kimberly,
Thank you so much for your amazing feedback and for trusting Car Lux, Inc. with your purchase! We’re thrilled to hear that Mario, Ray, and Andy provided outstanding service and went above and beyond to help you secure the best deal. Our team is dedicated to making the car-buying experience positive for every customer, and your kind words truly mean a lot to us. Congratulations on your new vehicle, and thank you for the recommendation. We look forward to assisting you again in the future!
-Car Lux Customer Relations Team
Thank you so much for your amazing feedback and for trusting Car Lux, Inc. with your purchase! We’re thrilled to hear that Mario, Ray, and Andy provided outstanding service and went above and beyond to help you secure the best deal. Our team is dedicated to making the car-buying experience positive for every customer, and your kind words truly mean a lot to us. Congratulations on your new vehicle, and thank you for the recommendation. We look forward to assisting you again in the future!
-Car Lux Customer Relations Team
Very friendly and Awsome experience with this dealership they worked very hard and work with my needs special thanks to DJ who went above and beyond for me to get this beautiful car highly recommend
Jan 30, 2026
Response from current dealership:
Thank you so much for your kind words and for choosing Car Lux, Inc.! We truly appreciate your feedback and are thrilled to hear you had such a great experience. DJ will be especially happy to know his hard work made a difference. Congratulations on your beautiful car, and thank you for the recommendation. We look forward to assisting you again in the future!
I purchased a Mazda from Car Lux Inc and had a great experience. They were super professional and straight to the point. My salesman, Mo, was excellent—very professional and helpful throughout the process. I highly recommend buying from Car Lux Inc and ask for Mo :)
Jan 28, 2026
Response from current dealership:
Thank you so much for the kind words and for choosing Car Lux Inc! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that Mo provided excellent, professional service and made your purchase smooth and straightforward. We’ll be sure to pass along your compliments to him. Enjoy your new Mazda, and we look forward to assisting you again in the future!
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
I just purchased this beauty yesterday and feel real good about it! Service was good, Mo took care of me up there from the moment I called in about it till the signing of the last Doc!
Jan 27, 2026
Response from current dealership:
Thank you for the amazing feedback! We’re so happy to hear you had a smooth and positive experience from start to finish. Mo is awesome, and we’re glad he took great care of you. Enjoy your new beauty and congrats!
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
Jan 27, 2026
I wanna give a shout out to Mo for helping work with the price I needed and helping me get what I want and now Im able to drive in my brand new Car. Everyone should go here they have a lot good options and definitely great deals in be back here again!
Jan 27, 2026
Response from current dealership:
Thank you so much for the amazing review! We truly appreciate the shoutout to Mo; he’ll be thrilled to hear this. We’re so glad we were able to help you find the right vehicle at the right price. Congratulations on your new car, drive safe, and welcome to the Car Lux family. We look forward to seeing you again!
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
Jan 27, 2026
Great service, great staff, great dealer
Jan 27, 2026
Response from current dealership:
Thank you for the great review! We appreciate your business and support!
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
Jan 27, 2026
Purchased a 2013 Mercedes S550 from Moe at Car Lux. Very professional and easy to work with. Highly recommend buying a car from them.T
Jan 27, 2026
Response from current dealership:
Thank you for the great review! We truly appreciate your kind words and recommendation. Mo will be happy to hear this! Congratulations on your 2013 Mercedes S550 .Enjoy the ride, and thank you for choosing Car Lux!
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
Bought a Dodge Durango from Car Lux Inc. Great dealer, very professional. Mo was my salesman and he was great to work with. Highly recommend—ask for Mo.
Jan 27, 2026
Response from current dealership:
Thank you so much for the great review and recommendation! We truly appreciate your kind words. Mo will be happy to hear your feedback! Congratulations on your Dodge Durango, and thank you for choosing Car Lux, Inc. We look forward to serving you again!
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
I had a great experience with this dealer. Mo was my salesperson and he was very friendly, professional, and easy to work with. He made the whole process smooth and stress-free. I’m very happy with my purchase and would definitely recommend Mo and this dealership.
Jan 27, 2026
Response from current dealership:
Thank you so much for your kind review! We truly appreciate your feedback and recommendation. Mo will be thrilled to hear this! We’re so glad your experience was smooth and stress-free. Congratulations on your purchase, and thank you for choosing Car Lux, Inc.!
-Car Lux Customer Relations Team
-Car Lux Customer Relations Team
Jan 23, 2026
Response from current dealership:
Hi Ninyo,
Thank you! We appreciate you taking the time to leave a review and are happy to hear you had a good experience with us.
-Car Lux Customer Relations Team
Thank you! We appreciate you taking the time to leave a review and are happy to hear you had a good experience with us.
-Car Lux Customer Relations Team
Peter was truly great and the whole experience was very good. Got a great deal, and there was no pressure! Abbas in financing was
very fast too!
Jan 23, 2026
Response from current dealership:
Hi Dan,
Thank you so much for the great review! We’re thrilled to hear that Peter provided a truly great, no-pressure experience and that you felt you got a great deal. We’re also glad Abbas was able to make the financing process fast and smooth for you. We truly appreciate your business and hope you enjoy your vehicle please don’t hesitate to reach out if we can help with anything in the future!
- Car Lux Customer Relations Team
Thank you so much for the great review! We’re thrilled to hear that Peter provided a truly great, no-pressure experience and that you felt you got a great deal. We’re also glad Abbas was able to make the financing process fast and smooth for you. We truly appreciate your business and hope you enjoy your vehicle please don’t hesitate to reach out if we can help with anything in the future!
- Car Lux Customer Relations Team
Please everyone do NOT go to that dealership, they are very very dishonest! First of the wrap was already installed and a rep told me that they had to pay someone to add the wrap for 3k but it was not true.
Second the car was NEVER inspected, neither no oil change, the engine was filthy, the back boot inside was falling apart. Dealership? Don't buy from them ever!! You'll have a lot of problems w a car if you ever buy. They do not care for customers, only money that's all
Oct 27, 2025
Response from current dealership:
Thank you for your feedback. We take customer concerns very seriously and always strive to provide full transparency in every sale. Unfortunately, we were unable to locate any record of your purchase or interaction with our dealership under this name. We would appreciate the opportunity to review your experience in detail and clarify any misunderstandings. Please reach out to us directly at support@carluxlax.com with your full name, vehicle information, and date of purchase or interaction so we can properly assist you.
- Car Lux Customer Relations Team
- Car Lux Customer Relations Team
Drove 2 hours to see a car that I had an appointment for. Received multiple confirmations about my
appointment. When I got there the Rep was double booked and I was handed off to another salesman. Only to
find out the car is not ready to be shown and they don't know why it was even on the site. Waste of time and
energy
Oct 2, 2025
Response from current dealership:
Hi,
Thank you for your feedback. We understand how frustrating it can be to feel that your time was not valued. After reviewing our appointment logs and inventory records, we were unable to confirm a scheduled visit under your name or details matching this situation.
At Car Lux, we strive to keep our online listings accurate and up to date, and vehicles are only advertised once they are available for viewing. We would appreciate it if you could provide the name and contact information used for your appointment so that we can verify and address this matter directly.
Please feel free to
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Thank you for your feedback. We understand how frustrating it can be to feel that your time was not valued. After reviewing our appointment logs and inventory records, we were unable to confirm a scheduled visit under your name or details matching this situation.
At Car Lux, we strive to keep our online listings accurate and up to date, and vehicles are only advertised once they are available for viewing. We would appreciate it if you could provide the name and contact information used for your appointment so that we can verify and address this matter directly.
Please feel free to
Sep 24, 2025
The salesman was nice when I looked at the car. The pictures on the website are not the car that I saw the pictures on the website showed it in pristine condition when I got there it was absolutely trashed. Inside. Car is a pile of junk, false advertising for that reason I will never go there again.
Oct 2, 2025
Response from current dealership:
Hello,
Thank you for your feedback. We take concerns like this seriously; however, after reviewing our inventory and records, we were unable to confirm which vehicle you are referencing. All of our online listings include real photos of the vehicles, and we make every effort to present them accurately.
Please provide us with the exact year, make, model, and the name used during your visit so we can investigate this further. You can reach us directly at support@carluxlax.com
or (310) 412-9072.
We strive for transparency in every sale, and we’d like the opportunity to better un
More ...
Thank you for your feedback. We take concerns like this seriously; however, after reviewing our inventory and records, we were unable to confirm which vehicle you are referencing. All of our online listings include real photos of the vehicles, and we make every effort to present them accurately.
Please provide us with the exact year, make, model, and the name used during your visit so we can investigate this further. You can reach us directly at support@carluxlax.com
or (310) 412-9072.
We strive for transparency in every sale, and we’d like the opportunity to better un
Sep 15, 2025
Great response time they called me back within two hours after I inquired about a vehicle they were selling
Oct 2, 2025
Response from current dealership:
Hi Anthony,
Thank you for your kind feedback! We’re glad to hear our team was able to respond quickly and assist you. If you have any more questions or would like to schedule a visit, we’re here to help anytime.
—Car Lux Team
Thank you for your kind feedback! We’re glad to hear our team was able to respond quickly and assist you. If you have any more questions or would like to schedule a visit, we’re here to help anytime.
—Car Lux Team
May 23, 2025
they wer amazing
Aug 21, 2025
Response from current dealership:
Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience with us. Your support means a lot, and we look forward to assisting you again in the future!
May 20, 2025
DO NOT BUY FROM THIS DEALERSHIP. We came in to check out an SRT Jeep and were immediately concerned. The car was unlocked
with the windows down, collecting dust and pollen. Under the hood, there was NO coolant and signs of possible overheating. The salesman
brushed it off, saying "people had been test driving it" but coolant doesn’t just disappear.
We checked other cars on the lot and saw the same thing: low batteries, no coolant, barely any gas in the tanks. It felt like they do this on
purpose so people can’t test drive them properly. After waiting HOURS for a key (despite telling them we were coming the day before), they
finally made one and had to go BUY coolant just to get the car running. Red flag after red flag.
The car barely started and lost power during the test drive. Check engine light came on and the car slowed down with the pedal to the floor.
On top of that, we overheard several other customers complaining about being stranded, needing refunds, or finding out their ca
May 22, 2025
Response from current dealership:
Hi Melissa,
We appreciate you taking the time to leave a review, and we’re genuinely sorry to hear that your visit did not meet your expectations. However, we’d like to clarify a few important points.
Our records indicate that while there was phone communication with our sales team, you did not come into the dealership in person. That said, we take all feedback seriously and would never want any customer—on-site or otherwise—to feel dissatisfied or misinformed.
All vehicles on our lot are inspected and maintained to ensure they are in safe, working condition. If
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We appreciate you taking the time to leave a review, and we’re genuinely sorry to hear that your visit did not meet your expectations. However, we’d like to clarify a few important points.
Our records indicate that while there was phone communication with our sales team, you did not come into the dealership in person. That said, we take all feedback seriously and would never want any customer—on-site or otherwise—to feel dissatisfied or misinformed.
All vehicles on our lot are inspected and maintained to ensure they are in safe, working condition. If
Amy was very quick to response and scheduled an appointment for my visit.
There was no delay and she was a pleasure to deal with.
May 22, 2025
Response from current dealership:
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Amy provided you with prompt and attentive service. We always strive to make the car-buying experience as smooth and pleasant as possible, and it’s great to know that came through during your visit.
We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
Car Lux Customer Relations Team
Thank you so much for your kind words! We’re thrilled to hear that Amy provided you with prompt and attentive service. We always strive to make the car-buying experience as smooth and pleasant as possible, and it’s great to know that came through during your visit.
We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
Car Lux Customer Relations Team
Amy responded to my inquiry in a very professional and consistent manner. I did not end up buying the car but I appreciated the response.
May 22, 2025
Response from current dealership:
Hi,
Thank you for taking the time to leave a review. We're glad to hear that Amy was able to assist you in a professional and consistent manner. While we're sorry we couldn't help you find the right vehicle this time, we truly appreciate your kind words and the opportunity to work with you.
Please don’t hesitate to reach out if there’s anything we can help you with in the future—we’d be happy to assist you again!
Best regards,
Car Lux Customer Relations Team
Thank you for taking the time to leave a review. We're glad to hear that Amy was able to assist you in a professional and consistent manner. While we're sorry we couldn't help you find the right vehicle this time, we truly appreciate your kind words and the opportunity to work with you.
Please don’t hesitate to reach out if there’s anything we can help you with in the future—we’d be happy to assist you again!
Best regards,
Car Lux Customer Relations Team
Apr 30, 2025
Response from current dealership:
Thank you for your feedback. We sincerely apologize if you had a negative experience with us. After reviewing our records, we were unable to locate any information under your name, nor was a specific vehicle mentioned in your review. We take customer service very seriously and are disappointed to hear that we fell short of your expectations. We strive to provide timely responses and maintain a respectful environment for all customers.
If you would like to discuss your experience further or give us the opportunity to make it right, please reach out to us directly at support@carluxlax.com. We
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If you would like to discuss your experience further or give us the opportunity to make it right, please reach out to us directly at support@carluxlax.com. We
Beautiful car. Well cared for. Peter, the Sale Person was extremely nice and personable ✔️!!! I think I am totally interested in purchasing this one, however there’s another one that is 2 years newer than this one and just $2,000 more in cost.
Apr 30, 2025
Response from current dealership:
Thank you so much for the kind words! We're thrilled to hear you loved the car and had a great experience with Peter — he's definitely a valued part of our team. We completely understand wanting to compare your options, and we’re happy to help you weigh the details between both vehicles so you can make the best choice for you. Don’t hesitate to reach out with any questions — we're here to help whenever you're ready!
Best regards,
Car Lux Customer Relations Team
Best regards,
Car Lux Customer Relations Team
Apr 17, 2025
Response from current dealership:
Dear Ernest,
Thanks so much! We’re all about quick, friendly service — so we’re glad to hear we hit the mark! Don’t hesitate to reach out if you need anything else. We’ve got you covered!
Best regards,
Car Lux Customer Relations Team
Thanks so much! We’re all about quick, friendly service — so we’re glad to hear we hit the mark! Don’t hesitate to reach out if you need anything else. We’ve got you covered!
Best regards,
Car Lux Customer Relations Team
Apr 17, 2025
Response from current dealership:
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our team. We truly appreciate your support and hope to see you again in the future. If there’s anything else we can help with, don’t hesitate to reach out!
Best regards,
Car Lux Customer Relations Team
Best regards,
Car Lux Customer Relations Team
Apr 11, 2025
Response from current dealership:
Hello,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us at Car Lux, Inc. Your support means the world, and we look forward to serving you again in the future!
Best regards,
Car Lux Customer Relations Team
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us at Car Lux, Inc. Your support means the world, and we look forward to serving you again in the future!
Best regards,
Car Lux Customer Relations Team
Went to this dealership with the hopes of purchasing a car i had been wanting for some time. Mario went above and beyond to help me. Would most definitely recommend this dealership, and if you go speak with Mario
Mar 26, 2025
Response from current dealership:
Hi Dre,
Thank you for your kind words and recommendation! We're thrilled to hear that Mario provided excellent service and helped you find the car you’ve been wanting. We appreciate your support and look forward to assisting you again in the future. Enjoy your new ride!
Best regards,
Car Lux Customer Relations Team
Thank you for your kind words and recommendation! We're thrilled to hear that Mario provided excellent service and helped you find the car you’ve been wanting. We appreciate your support and look forward to assisting you again in the future. Enjoy your new ride!
Best regards,
Car Lux Customer Relations Team
Mar 10, 2025
Response from current dealership:
Dear Gustavo,
Thank you for your feedback! We’re glad the deal was completed to your satisfaction. If there’s anything we can do to make your experience even better in the future, we’d love to hear your thoughts!
Best regards,
Car Lux Customer Relations Team
Thank you for your feedback! We’re glad the deal was completed to your satisfaction. If there’s anything we can do to make your experience even better in the future, we’d love to hear your thoughts!
Best regards,
Car Lux Customer Relations Team
Had the best experience, the salesperson Mario is the person to talk to he really helped us out throughout the experience
Mar 10, 2025
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that you had the best experience with us. Mario is truly an asset to our team, and we’re glad he could assist you throughout the process. We appreciate your business and look forward to serving you again in the future!
—Car Lux Customer Relations Team
—Car Lux Customer Relations Team
Mario helped me out and got me approved but sadly I had to switch it to a different car due to a personal reason, talk to Mario again and he helped me out by switching it to a different car, Amir took over and was really help full finding me different options !!
Mar 3, 2025
Response from current dealership:
Thank you so much for your kind words! We're glad to hear that Mario and Amir were able to assist you throughout the process and make things smooth for you. Customer satisfaction is our top priority, and we're happy we could help you find the right car. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new car!
Best Regards,
Car Lux Customer Relations Team
Best Regards,
Car Lux Customer Relations Team
Mar 1, 2025
I want to give a huge thank you to Peter and Mario for their incredible help in getting me into a new car! From start to finish, they made the entire process smooth.
Peter went above and beyond in explaining all the options available to me and making sure I understood every detail. Mario was equally fantastic, guiding me through the paperwork and ensuring that everything was in order. Their professionalism and attention to detail really stood out.
If you’re in the market for a new car, I highly recommend reaching out to Peter and Mario. They made the experience enjoyable, and I couldn’t be happier with my new car!
Mar 3, 2025
Response from current dealership:
Dear Alison,
Thank you so much for your amazing review! We're thrilled to hear that Peter and Mario provided you with such a smooth and enjoyable car-buying experience. They truly care about making the process easy and stress-free for our customers, and your kind words mean a lot. We appreciate your recommendation and are so happy you’re loving your new car! If you ever need anything, don’t hesitate to reach out. Safe travels!
Best regards,
Car Lux Customer Relations Team
Thank you so much for your amazing review! We're thrilled to hear that Peter and Mario provided you with such a smooth and enjoyable car-buying experience. They truly care about making the process easy and stress-free for our customers, and your kind words mean a lot. We appreciate your recommendation and are so happy you’re loving your new car! If you ever need anything, don’t hesitate to reach out. Safe travels!
Best regards,
Car Lux Customer Relations Team
Help me get the 2021 Chrysler 300s v8 RWD in a couple hours. Showed me a carfax of the vehicle n everything Ykwim. I fw them id buy another car in the future
Mar 3, 2025
Response from current dealership:
Dear Joshua,
Thank you for your awesome review! We're glad we could get you into the 2021 Chrysler 300S V8 and provide a smooth experience. Transparency is key, and we're happy you appreciated the Carfax and the process. We truly appreciate your support and look forward to helping you again in the future. Enjoy your ride!
Best regards,
Car Lux Customer Relations Team
Thank you for your awesome review! We're glad we could get you into the 2021 Chrysler 300S V8 and provide a smooth experience. Transparency is key, and we're happy you appreciated the Carfax and the process. We truly appreciate your support and look forward to helping you again in the future. Enjoy your ride!
Best regards,
Car Lux Customer Relations Team
Feb 27, 2025
The sales team was very helpful.
Feb 28, 2025
Response from current dealership:
Dear Edward,
Thank you for your kind words! We're delighted to hear that our sales team was helpful. Providing great service is our top priority, and your feedback means a lot to us. We look forward to assisting you again in the future!
Best regards,
Car Lux Customer Relation Team
Thank you for your kind words! We're delighted to hear that our sales team was helpful. Providing great service is our top priority, and your feedback means a lot to us. We look forward to assisting you again in the future!
Best regards,
Car Lux Customer Relation Team
Feb 23, 2025
My recent car buying experience was great and Matt was the biggest help he got me right in the car I wanted . Make sure you ask for Matt he’s very helpful
Feb 24, 2025
Response from current dealership:
Thank you for sharing your great car-buying experience! We're delighted to hear that Matt was able to help you get the car you wanted. We’ll be sure to pass along your kind words to him! Your recommendation means a lot, and we look forward to assisting you again in the future. Enjoy your new car!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Great experience. 5/5
Jazmine and Adam were attentive and quick to answer my questions. Both the process and test drive went smooth.
Will be back again.
Feb 24, 2025
Response from current dealership:
Thank you for your 5-star review! We appreciate your kind words and look forward to welcoming you back in the future!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Brian was amazing with helping me get the car. Smooth and easy process, even had a guy to help me get insurance. They said I could take the car back for a detail too! Thank you guys.
Feb 18, 2025
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that Brian made your car-buying experience smooth and easy. Our goal is always to provide top-notch service, and we're glad we could assist with insurance as well. We appreciate your business and look forward to seeing you again for your detail. Enjoy your new car!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Had an amazing experience purchasing my 430i with Amir at Carlux! His professional approach made everything smooth and stress-free. I didn’t even realize at first that they offer the lowest rates in LA! Another dealership down the road offered me a $200 higher monthly payment for the same model and year. Huge shoutout to Amir and the team at Carlux—they really know what they’re doing. Highly recommend!
Feb 18, 2025
Response from current dealership:
Thank you for sharing your fantastic experience! We’re so glad to hear that Amir made the process smooth and stress-free for you. At Car Lux, we take pride in offering competitive rates and top-notch service, so it’s great to know that you found the best deal with us. Your recommendation means the world to our team, and we truly appreciate your support. Enjoy your 430i, and don’t hesitate to reach out if you ever need anything!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Made it fast and easy, if you go in confidence they will make sure you are taken care of; no hidden fees or anything straight simple business.
Feb 18, 2025
Response from current dealership:
Thank you for your feedback! We’re thrilled to hear that you had a fast and easy experience with us. Transparency and customer satisfaction are our top priorities, and we’re glad you felt confident and well taken care of. We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Feb 13, 2025
I have been purchasing cars from Car Lux for the past 15 years and have bought three cars from them. My experience has been exceptional
every time. They stand behind their products , and their transparency and service are unmatched. The quality of the cars is the best i've come
across. I would highly recommend car lux to anyone looking to buy a car. Special thanks to the owners Sonny and Shawn
Feb 18, 2025
Response from current dealership:
Wow! We truly appreciate your loyalty and trust in Car Lux over the past 15 years. It means so much to us that you've had exceptional experiences each time. Providing quality vehicles, transparency, and top-notch service is our priority, and we're thrilled to hear that we've consistently met your expectations. Sonny, Shawn, and the entire team are grateful for your kind words and continued support. Thank you for your recommendation—we look forward to serving you again in the future!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Feb 18, 2025
Response from current dealership:
Thank you for your love and support! We appreciate you being a part of the Car Lux family and look forward to serving you again in the future. Let us know if there’s anything we can do for you!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Feb 8, 2025
Roberto my sales rep did an awesome job over the phone that allowed me to drive 80 miles to walk away way Tesla. Great experience.
Feb 18, 2025
Response from current dealership:
Thank you for sharing your experience! We’re thrilled to hear that Roberto provided such excellent service and made the process smooth for you—even from 80 miles away. Your satisfaction means a lot to us, and we’re glad you drove home in your Tesla with a great experience. Enjoy your new ride, and don’t hesitate to reach out if you ever need anything!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Jan 20, 2025
Should have bought it when it was around. It got away.
Feb 18, 2025
Response from current dealership:
We’re sorry to hear that you missed out on the vehicle you had your eye on! Our inventory moves quickly, but we’d love to help you find another great option. Feel free to reach out, and we’ll do our best to assist you in finding the perfect car.
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Feb 21, 2025
Response from current dealership:
Thank you for your kind words! We take great pride in providing excellent customer service, and we're glad to hear you had a positive experience. We appreciate your support and look forward to assisting you again!
Best Regards,
Car Lux Team
Best Regards,
Car Lux Team
Feb 21, 2025
Response from current dealership:
Thank you for your wonderful feedback! We're so glad to hear you had a good experience with our customer service. We truly appreciate your support and look forward to serving you again!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Feb 19, 2025
Response from current dealership:
We’re sorry to hear about your experience. At Car Lux, we strive to provide transparent and excellent customer service, and we regret if we did not meet your expectations. We would love the opportunity to address your concerns—please feel free to reach out to us directly at support@carluxlax.com so we can assist you further. Your feedback is valuable, and we appreciate the chance to make things right.
Best regards,
Car Lux Team
Best regards,
Car Lux Team
The agent was not professional. I tried to discuss price and He told me he had another call and hang up on me.
Feb 19, 2025
Response from current dealership:
We sincerely apologize for your experience. Providing professional and respectful service is our top priority, and we regret that we did not meet your expectations. We would love the opportunity to make this right—please reach out to us directly so we can address your concerns and assist you further. Your feedback is important, and we appreciate the chance to improve.
Best regards,
CarLux Team
Best regards,
CarLux Team
hard to get them to call back i called many times . i would of bought the car but was like pulling teeth to have them go check something on the car considering im 1500 miles away
Feb 25, 2025
Response from current dealership:
We sincerely apologize for any difficulty you experienced in getting a response from us. We understand how important clear and timely communication is, especially when purchasing from a distance. Your feedback is valuable, and we will use it to improve our processes. If there’s anything we can do to assist you, please don’t hesitate to reach out. We’d love the opportunity to make things right.
Best regards,
Car Lux Team
Best regards,
Car Lux Team
I am beyond happy with my overall purchasing experience at Car Lux. I love my new Ford
Mustang. It was exactly as described on their website. I am grateful to have dealt with someone
like Albert. He was so nice to talk to and to work with. I can't praise him enough for helping me
find what I needed and then leaving me very satisfied.
Feb 21, 2025
Response from current dealership:
Thank you for your wonderful feedback! We're thrilled to hear that you had a great purchasing experience at Car Lux and that you love your new Ford Mustang. Albert will be delighted to know that he made your experience enjoyable and stress-free. Your satisfaction means the world to us, and we truly appreciate your support. Enjoy your Mustang, and we look forward to serving you again in the future!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Feb 21, 2025
Response from current dealership:
Thank you for your feedback! We strive to provide honest and responsive service, and we're glad to hear that you had a great experience. We appreciate your support and look forward to assisting you again!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Oct 12, 2024
Quick response, but I’ve only had text interactions. I don’t know enough about this dealership to rate them.
Feb 24, 2025
Response from current dealership:
Thank you for your feedback! We appreciate you reaching out and are glad to hear you had a quick response. If there's anything more we can do to assist you or provide additional information, please don’t hesitate to ask. We’d love the opportunity to serve you in the future!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
The experience at Car Lux was wonderful. Everyone was so helpful, and we are now happily
driving our new Audi S5. Sunny was one of the best salespeople I have ever dealt with, and I get
a new car almost every two years. Truly, Car Lux is an Excellent car dealer in the area.
Feb 24, 2025
Response from current dealership:
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Car Lux and that Sunny provided top-notch service. It means a lot coming from someone with so much car-buying experience! Enjoy your new Audi S5, and we look forward to assisting you again in the future!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Sep 27, 2024
Car Lux contacted me six days after I contacted them...
Feb 24, 2025
Response from current dealership:
We sincerely apologize for the delayed response. Providing timely communication is very important to us, and we regret that we didn’t meet your expectations in this instance. If there’s anything we can do to assist you now, please don’t hesitate to reach out to support@carluxlax.com —we’d love the opportunity to help!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Car Lux dealership is the best car dealership Iâve ever been to. Itâs a beautiful place showcasing
beautiful cars and their sales staff is so friendly and knowledgeable. I dealt with Sunny when I
was there; he couldnât have been more helpful. if you are planning to purchase a car in the
future, I highly recommend visiting this place first.
Feb 24, 2025
Response from current dealership:
Thank you for your amazing review! We’re honored to be considered the best dealership you’ve visited. It’s wonderful to hear that you enjoyed our showroom and that Sunny provided you with exceptional service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Aug 3, 2024
Horrible experience!!! I went in for a car and
they lowered the price but increased the
sale of their warranties so it ended up
being the same price. They told me on
the phone that the price would be one
thing, then when I got there it was
more! They cheat you to buy extra
warranties and accessories that you donât
want and say they âhaveâ to sell it on every
car! They rip you off with the APR also so if
you do end up getting a car from them, get
your own financing! They lower the price to
add things on the back end!! Horrible
customer experience!!! Be careful!!
Feb 25, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re truly sorry to hear about your negative experience, as it’s never our intention to make our customers feel misled. Please know that our warranties and accessories are 100% optional, and we encourage our customers to make the choice that works best for them. Additionally, the APR is determined by the bank or lending institution, not by the dealership. We take your concerns seriously, and we’d appreciate the opportunity to address this matter directly with you. Please reach out to us so we can better understand your experience and work
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Aug 1, 2024
They call me many times, no like others
Feb 24, 2025
Response from current dealership:
Thank you for your feedback! We appreciate your kind words and are glad to hear that our team was attentive in reaching out. We strive to provide personalized service and are always here to help. If you have any questions or need further assistance, don’t hesitate to get in touch!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
The inventory was nice. The car i bought wasnt what i expected so i ended up returning it the following day and the staff was helpful in doing so without any hassles.
Feb 25, 2025
Response from current dealership:
Thank you for your feedback! While we're sorry to hear that the car wasn’t what you expected, we’re glad our team could assist you with a hassle-free return. Customer satisfaction is very important to us, and we appreciate the opportunity to help. If there's anything else we can do for you in the future, please don’t hesitate to reach out!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Feb 24, 2025
Response from current dealership:
Thank you for your kind words! We truly appreciate your support and are glad you had a great experience. If there’s anything we can do for you in the future, we’d be happy to help!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Feb 24, 2025
Response from current dealership:
Thank you for your wonderful review! We're so happy to hear that our team was able to help you get your dream car. It means a lot to us to be part of such an exciting moment for you! Enjoy your new ride, and let us know if we can assist you in the future!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Jul 14, 2024
They responded well, where very nice and i did like the price listed but they have GPS tracker installed that they can't remove which adds about an extra 2k+ to the price listed. I only found out about this when I called, they say they will work with you on this and I understand there's taxes and registration fees but it feels a bit deceptive when you think it's one price just to find out they're going to charge you more then what's listed. Call dealerships first before making a trip.
Feb 25, 2025
Response from current dealership:
Thank you for your feedback. We’re glad to hear that our team was responsive and that you liked our pricing. We understand your concerns regarding the GPS tracker, and we want to clarify that it is 100% optional. Transparency is important to us, and we strive to provide clear information to all our customers. We appreciate your input and will use it to improve our communication. If you have any questions or would like to discuss further, please don’t hesitate to reach out—we’d love the opportunity to assist you!
Best regards,
Car Lux Team
Best regards,
Car Lux Team
Jul 10, 2024
Incredibly disappointing dealrship.
The salesman tried misleading us by claiming a $300 custom bumper cost $3000 to sweeten the deal.
Worse still, they unexpectedly insisted on a mandatory $2400 GPS-Anti Theft system, which they only mentioned at the last minute after two hours of negotiations. So
whatever the price they say, add 2400$ on it for that. The funniest is the overcharge for this.
In the end, I left without purchasing the car and wasted my time.
Mar 4, 2025
Response from current dealership:
We sincerely regret to hear about your experience at our dealership. Transparency and customer satisfaction are our top priorities, and we apologize if you felt misled during your visit. We understand how frustrating unexpected costs can be, and we appreciate you bringing this to our attention.
Your feedback is invaluable, and we will use it to improve our communication and pricing clarity. If you'd like to discuss your experience further, please feel free to reach out to us at support@carluxlax.com . We’d love the opportunity to make things right.
Best regards,
Car Lux Customer Rela
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Your feedback is invaluable, and we will use it to improve our communication and pricing clarity. If you'd like to discuss your experience further, please feel free to reach out to us at support@carluxlax.com . We’d love the opportunity to make things right.
Best regards,
Car Lux Customer Rela
Showed interest in this Car, stayed in communication with them for a week. The day I planned to visit them, I arrive to only find out they sold the Car.
Mar 4, 2025
Response from current dealership:
We sincerely apologize for the disappointment and frustration you experienced. We truly appreciate your interest in the vehicle and regret that it was sold before your visit. Due to high demand, our inventory moves quickly, and while we understand you were very interested, we do not hold vehicles.
That said, we’d love the opportunity to assist you in finding a similar car that meets your needs. Please feel free to reach out to us at support@carluxlax.com and we’d be happy to help in any way we can.
Best regards,
Car Lux Customer Relations Team
That said, we’d love the opportunity to assist you in finding a similar car that meets your needs. Please feel free to reach out to us at support@carluxlax.com and we’d be happy to help in any way we can.
Best regards,
Car Lux Customer Relations Team
Did not gt this truck because it was not in great shape but luckily i found an amazing truck that made the trip worth it and my sales guy was straight to the point
Feb 25, 2025
Response from current dealership:
Thank you for sharing your experience! While we’re sorry the initial truck wasn’t the right fit, we’re glad to hear that you found an amazing one and that your salesperson provided a straightforward and helpful experience. Your satisfaction is what matters most, and we appreciate you giving us the opportunity to assist you.
If you ever need anything in the future, we’d love to help. Enjoy your new truck!
Best regards,
Car Lux Support Team
If you ever need anything in the future, we’d love to help. Enjoy your new truck!
Best regards,
Car Lux Support Team
Feb 25, 2025
Response from current dealership:
Thank you for your kind words! We’re so glad you had a great experience with our team. Your support means a lot, and we look forward to serving you again in the future!
Best regards,
Car Lux Support Team
Best regards,
Car Lux Support Team
Feb 25, 2025
Response from current dealership:
Thank you for your feedback! We appreciate the opportunity to assist you and are glad to hear that our team provided prompt and good communication. While we’re sorry we didn’t get to earn your business this time, we hope to have the chance to serve you in the future.
Best regards,
Car Lux Support Team
Best regards,
Car Lux Support Team
May 30, 2024
Although Jordan was nice on the initial call and he was upfront about the additional fee for the GPS system I didn’t hear back from him for days. I had to call the place a couple different times to get another Salesman and since I’m out of state it was recommended that I get a third-party mechanic in there to check out the vehicle which is all fine but the reality is if the vehicle is Priced at a certain amount you’re expecting to pay that plus state taxes and some fees but they’re tacking on probably eight to $10,000 more when it’s all said and done so it’s misrepresentation of the price and they never gave me an actual quote as far as out the door pricing which I don’t see why that’s such a big deal …. Anyways, I wish I would’ve bought the vehicle, but I’m not gonna pay that much more for it. No thanks.
Mar 4, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re glad to hear that Jordan was upfront about the GPS system, and we want to clarify that the GPS anti-theft system is 100% optional. We also understand your concerns about pricing, and please note that state taxes depend on the state you live in, as well as whether you’re having the vehicle shipped or driving off the lot.
We apologize for any confusion regarding additional fees and for the communication delays. Your feedback is valuable, and we will work on providing clearer and more transparent pricing information going forward. If you eve
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We apologize for any confusion regarding additional fees and for the communication delays. Your feedback is valuable, and we will work on providing clearer and more transparent pricing information going forward. If you eve
Wasted my time. Explained how much I could put down, tried to pressure me to spend 4K more, left without the car, they told me that they would let me know if someone would come look at it and then the car was bought without me getting to go back for it.
Mar 5, 2025
Response from current dealership:
Dear Kyion,
Thank you for sharing your feedback, and we truly apologize for any frustration you experienced. We understand how disappointing it must have been to feel pressured into spending more than planned. However, please note that the down payment requirement is set by the bank, not by us, and we try to ensure transparency around these matters. We’re sorry for any confusion or misunderstanding this caused.
Regarding the vehicle, we regret that you weren’t given the chance to return for it. We strive to communicate better in these situations and will take your feedback to imp
More ...
Thank you for sharing your feedback, and we truly apologize for any frustration you experienced. We understand how disappointing it must have been to feel pressured into spending more than planned. However, please note that the down payment requirement is set by the bank, not by us, and we try to ensure transparency around these matters. We’re sorry for any confusion or misunderstanding this caused.
Regarding the vehicle, we regret that you weren’t given the chance to return for it. We strive to communicate better in these situations and will take your feedback to imp
They were prompt on getting back to me, but I was not thrilled to learn that they had added $4000
to the price of the car for Theft Patrol device. Here is an email I got from them:
From: Car Lux Inc
Sent: Wednesday, April 17, 2024 4:11 PM
To: vip-gregxxxxxxxx
Subject: RE:Re: RE:Re: RE:Re: touching base at Car Lux Inc
I understand. I'm happy to get you an estimated out the door.
$11,950 Listed price
$3,995 Theft Patrol
$1,519 Est. TTL+ REG FEES
--------------------------------------------
$17,464 Estimated Out the door
This is based out of your zip code of 92111 for tax and registration purposes. Keep me updated
Greg i'll wait for your reply. Thank you for the opportunity to earn your business.
Mar 5, 2025
Response from current dealership:
Dear Greg,
Thank you for sharing your experience, and we appreciate your feedback. We apologize for any confusion regarding the additional $4,000 charge for the Theft Patrol device. We want to make it clear that the Theft Patrol system is 100% optional and not a mandatory charge. We should have communicated this more clearly from the beginning, and we regret any frustration it may have caused.
We value transparency and will work to improve how we present pricing and options moving forward. If you'd like to explore other vehicles or have any further questions, please don’t hesitate to r
More ...
Thank you for sharing your experience, and we appreciate your feedback. We apologize for any confusion regarding the additional $4,000 charge for the Theft Patrol device. We want to make it clear that the Theft Patrol system is 100% optional and not a mandatory charge. We should have communicated this more clearly from the beginning, and we regret any frustration it may have caused.
We value transparency and will work to improve how we present pricing and options moving forward. If you'd like to explore other vehicles or have any further questions, please don’t hesitate to r
Be aware when buying a vehicle here, there is an emergency tracking system they install on the car that you’re required to purchase for an additional $3500, but they won’t tell you that beforehand. I was purchasing a vehicle that was almost 15 years old and didn’t need the tracking system, but they refused to remove it, so we walked away.
Mar 5, 2025
Response from current dealership:
Thank you for sharing your experience. We sincerely apologize for any confusion regarding the emergency tracking system. We want to make it clear that the GPS system is 100% optional, and it should have been communicated more clearly from the beginning. We understand how frustrating it must have been to feel like you were required to purchase something you didn’t want, especially for a vehicle of that age.
We appreciate your feedback and will work to ensure better transparency with our customers moving forward. If there’s anything else we can do to assist you or if you’d lik
More ...
We appreciate your feedback and will work to ensure better transparency with our customers moving forward. If there’s anything else we can do to assist you or if you’d lik
Show older dealer reviews 311
Feb 25, 2024
Always responded to my questions
Feb 25, 2025
Response from current dealership:
Thank you for your kind words! We're so glad to hear that we were able to address all your questions. Your satisfaction is important to us, and we’re always here to help. If you ever need anything in the future, don’t hesitate to reach out!
Best regards,
Car Lux Support Team
Best regards,
Car Lux Support Team
I set up an appointment to come see the car for 10 o’clock in the morning. I had to drive one hour to get to the shop and when I got there no one knew who I was or knew that I had an appointment. I found the person that I’ve been talking to on the phone and she passed me off to somebody else and that person didn’t know what was going on. They didn’t have the car ready and told me that it was going to take at least a half an hour to get the car over to me. I was still patient at this point but kind of getting frustrated. Then she shuffled me off to somebody else who told me that the car dealership installed an anti-theft mechanism that is mandatory. The cost of this is going to be somewhere around $4000. I was not expecting hidden fees like this, and so I asked him not to put it on and they told me , this is how we make money on the car. I said I don’t want it etc. etc. etc. The final price was over $10,000 more than what they had listed on car gurus. Do not go to this dealership
Mar 5, 2025
Response from current dealership:
Dear John,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your visit. It’s clear we did not meet your expectations, and we are sorry for the miscommunication and delays you faced.
We want to clarify that the anti-theft system is 100% optional, and it was wrong for us not to communicate that clearly from the start. We understand how unexpected fees like this can be frustrating, and we apologize for not being more transparent about this add-on.
Your feedback is valuable, and we will work to impr
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Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your visit. It’s clear we did not meet your expectations, and we are sorry for the miscommunication and delays you faced.
We want to clarify that the anti-theft system is 100% optional, and it was wrong for us not to communicate that clearly from the start. We understand how unexpected fees like this can be frustrating, and we apologize for not being more transparent about this add-on.
Your feedback is valuable, and we will work to impr
First contact never responded when I replied. I called got second sales person, asked for specific additional pictures, never sent and gave me attitude when I asked. I called again, got third sales person. He did send the pictures but when I asked about a condition of the car, I was told he would have to ask his manager and get back to me. Never did. Then a week and half later during a massive storm, I received a rude and argumentative text. Demanding of I were a serious buyer I’d come buy the car that day. I live 3 hrs away when the sun I’d out. And I think MY contacting them on 3 separate occasions was a serious buyer.
Mar 5, 2025
Response from current dealership:
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. It’s clear that we missed the mark in terms of communication and follow-through, which is not the standard we aim to provide. We understand how frustrating this must have been, and we deeply regret the inconvenience caused. We’d love to resolve this and ensure a better experience for you. Please feel free to contact us directly at [phone number/email], so we can address your concerns and work toward a solution. We truly appreciate your patience and hope to have the opportunity to ea
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Feb 5, 2024
They contacted me immediately unfortunately the car sold before I was ready to view it. I'm grateful for their assistance.
Mar 3, 2025
Response from current dealership:
Dear D'Angelo,
Thank you for your understanding and kind words! We’re glad we were able to assist you, even though the car sold before you could view it. We appreciate your patience, and if there’s anything else we can help you with in the future, don’t hesitate to reach out. We’d love to assist you in finding the perfect vehicle when you're ready!
Best regards,
Car Lux Customer Relations Team
Thank you for your understanding and kind words! We’re glad we were able to assist you, even though the car sold before you could view it. We appreciate your patience, and if there’s anything else we can help you with in the future, don’t hesitate to reach out. We’d love to assist you in finding the perfect vehicle when you're ready!
Best regards,
Car Lux Customer Relations Team
Mar 3, 2025
Response from current dealership:
Dear Vennom,
Thank you for your feedback! We’re glad to hear that our team sounded professional over the phone. We always strive to provide the best service possible and appreciate your input. If there's anything else we can do to improve your experience or assist you further, please don’t hesitate to reach out.
Best regards,
Car Lux Customer Relations Team
Thank you for your feedback! We’re glad to hear that our team sounded professional over the phone. We always strive to provide the best service possible and appreciate your input. If there's anything else we can do to improve your experience or assist you further, please don’t hesitate to reach out.
Best regards,
Car Lux Customer Relations Team
Terrible dealership!! Lied about the car and said had no problems untill I found out on the test drive then lied about the problem being fixed and had me drive a hour away 3 days in a row for nothing! They also never mentioned it had a cracked windshield till I pointed it out and didn’t even offer to fix it! Then after that tried to throw in a 4400 ceramic coating and anti theft add-on that’s “mandatory” when it’s not and never mentioned it not once untill the absolute end. Car was priced at 15,850 and my out the door they said was 22,400 AND I had my own financing LMAO. These people were disrespectful when I asked about the “add ons” and why it wasn’t mentioned this whole time. The dealership staff was rude and ABSOLUTELY unethical. Do.not.waste.your.time.
Mar 5, 2025
Response from current dealership:
Dear Jordan,
Thank you for your feedback, and we sincerely apologize for your negative experience. We take customer concerns very seriously, and it’s clear that we fell short in delivering the level of service you deserve. We regret that there were issues with the vehicle and communication, and we are disappointed that you didn’t have a positive experience with our team. Regarding the accessories, we want to clarify that the ceramic coating and anti-theft add-ons are 100% optional and not mandatory. Please reach out to us directly at support@carluxlax.com, as we would like to addr
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Thank you for your feedback, and we sincerely apologize for your negative experience. We take customer concerns very seriously, and it’s clear that we fell short in delivering the level of service you deserve. We regret that there were issues with the vehicle and communication, and we are disappointed that you didn’t have a positive experience with our team. Regarding the accessories, we want to clarify that the ceramic coating and anti-theft add-ons are 100% optional and not mandatory. Please reach out to us directly at support@carluxlax.com, as we would like to addr
Mar 3, 2025
Response from current dealership:
Dear Maxiel,
Thank you for your feedback! We're glad to hear that you found the process easy and accessible. We always strive to provide a seamless experience, and we appreciate you taking the time to share your thoughts. If you need anything in the future, feel free to reach out!
Best Regards,
Car Lux Customer Relations Team
Thank you for your feedback! We're glad to hear that you found the process easy and accessible. We always strive to provide a seamless experience, and we appreciate you taking the time to share your thoughts. If you need anything in the future, feel free to reach out!
Best Regards,
Car Lux Customer Relations Team
Mar 3, 2025
Response from current dealership:
Dear Douglas,
hank you for your kind words! We're happy to hear you had a positive experience with us. If you need anything in the future, don’t hesitate to reach out to the Car Lux Customer Relations Team!
Best regards,
Car Lux Customer Relations Team
hank you for your kind words! We're happy to hear you had a positive experience with us. If you need anything in the future, don’t hesitate to reach out to the Car Lux Customer Relations Team!
Best regards,
Car Lux Customer Relations Team
Jan 16, 2024
Have been calling them for 3 days in a row. Was trying to find out if they’re qualified for the CA incentive of $4000 instant rebate when purchasing used EV car. Same answer every time: “We will call you back” but never actually called me back. 0-star customer service. 0.
Mar 5, 2025
Response from current dealership:
Dear Dustin,
Thank you for sharing your feedback, and we sincerely apologize for the lack of follow-up on your inquiries. This is not the level of service we aim to provide, and we understand your frustration. We truly value your time and would like to resolve this matter. Please reach out to us directly at support@carluxlax.com, and we will ensure that you receive the information you need regarding the CA incentive and any other questions you may have. We appreciate your patience and hope to have the opportunity to make things right.
Best regards,
Car Lux Support Team
Thank you for sharing your feedback, and we sincerely apologize for the lack of follow-up on your inquiries. This is not the level of service we aim to provide, and we understand your frustration. We truly value your time and would like to resolve this matter. Please reach out to us directly at support@carluxlax.com, and we will ensure that you receive the information you need regarding the CA incentive and any other questions you may have. We appreciate your patience and hope to have the opportunity to make things right.
Best regards,
Car Lux Support Team
Jan 6, 2024
terrible, I asked for pictures to purchase the vehicle and was never provided pictures.
Mar 5, 2025
Response from current dealership:
Dear Ada,
Thank you for your feedback, and we sincerely apologize for not providing the pictures you requested. We understand how frustrating this must have been, and it’s not the level of service we strive for. Please reach out to us directly at support@carluxlax.com, and we’ll make sure to get the information and pictures you need promptly. We truly appreciate your patience and hope to have the opportunity to make things right
Best regards,
Car Lux Support Team
Thank you for your feedback, and we sincerely apologize for not providing the pictures you requested. We understand how frustrating this must have been, and it’s not the level of service we strive for. Please reach out to us directly at support@carluxlax.com, and we’ll make sure to get the information and pictures you need promptly. We truly appreciate your patience and hope to have the opportunity to make things right
Best regards,
Car Lux Support Team
Mar 3, 2025
Response from current dealership:
Thank you for your kind words! We're glad to hear that you had a pleasant experience with us. If you need anything in the future, don't hesitate to reach out to the Car Lux Customer Relations Team!
Best regards,
Car Lux Customer Relations Team
Best regards,
Car Lux Customer Relations Team
Mar 3, 2025
Response from current dealership:
Dear Kelzy,
Thank you for the great feedback! We’re glad you enjoyed our lot and the selection of cars. If you ever need assistance or have any questions in the future, feel free to reach out to the Car Lux Customer Relations Team!
Best regards,
Car Lux Customer Relations Team
Thank you for the great feedback! We’re glad you enjoyed our lot and the selection of cars. If you ever need assistance or have any questions in the future, feel free to reach out to the Car Lux Customer Relations Team!
Best regards,
Car Lux Customer Relations Team
Great car buying experience purchased a Mercedes S550 from the in immaculate condition, no hassle friendly service . All together I was out in a few hours from test drive to car detail .
Mar 3, 2025
Response from current dealership:
Dear Maurice,
Thank you for your fantastic review! We're so happy to hear that your experience with us was seamless and enjoyable. We're thrilled that you're loving your Mercedes S550, and it’s great to know that our team made the process smooth and hassle-free. If you need anything in the future, don’t hesitate to reach out to the Car Lux Customer Relations Team. Enjoy your new ride!
Best regards,
Car Lux Relations Team
Thank you for your fantastic review! We're so happy to hear that your experience with us was seamless and enjoyable. We're thrilled that you're loving your Mercedes S550, and it’s great to know that our team made the process smooth and hassle-free. If you need anything in the future, don’t hesitate to reach out to the Car Lux Customer Relations Team. Enjoy your new ride!
Best regards,
Car Lux Relations Team
DO NOT WASTE YOUR TIME ON THIS SCAM CAR SHOWROOM, on the phone they say that they don’t have any additional fees for accessories, in fact, when you come to their dealership, they try to scam you out of 4 thousand dollars for accessories that they haven’t even come up with a name for. , I spent 3 hours of my time on the road and an hour on conversations that made no sense
Mar 5, 2025
Response from current dealership:
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. It’s clear that we didn’t meet your expectations, and we sincerely apologize for any confusion or frustration caused. We want to clarify that the accessories mentioned are 100% optional and not mandatory, and we strive to be transparent with all of our customers. We would appreciate the opportunity to speak with you directly to better understand what happened and work to resolve this issue. Please feel free to contact us at support@carluxlax.com, and we will do our best to make things ri
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Great response by this dealership! The car I was looking at was sold :(
I’ll keep this dealership in mind for my next buy!
Mar 3, 2025
Response from current dealership:
Dear Juan,
Thank you for your kind words! We're sorry to hear that the car you were interested in was sold, but we’re glad to know you’ll keep us in mind for your next purchase. If you ever need any assistance or have any questions in the future, don’t hesitate to reach out to the Car Lux Customer Relations Team. We look forward to helping you find the perfect car when the time comes!
Best regards,
Car Lux Customer Relations Team
Thank you for your kind words! We're sorry to hear that the car you were interested in was sold, but we’re glad to know you’ll keep us in mind for your next purchase. If you ever need any assistance or have any questions in the future, don’t hesitate to reach out to the Car Lux Customer Relations Team. We look forward to helping you find the perfect car when the time comes!
Best regards,
Car Lux Customer Relations Team
Oct 8, 2023
The sales rep was rude as hell. I’ve never met anyone nastier!!! I hate this place!!! Do not go. The guy showed me his phone saying someone from Hawaii wanted the car shipped there. Happy shipping!!!
Mar 19, 2025
Response from current dealership:
Dear Tricia,
We’re truly sorry to hear about your recent experience at Car Lux. Providing exceptional customer service is our top priority, and it’s clear we fell short in your case.
We apologize if you felt disrespected by our sales representative’s behavior. This is certainly not the standard we strive for, and we take your feedback very seriously. We would appreciate the opportunity to discuss this further and make things right. Please feel free to contact me directly at support@carluxlax.com.
Thank you for bringing this to our attention, and we hope to have the c
More ...
We’re truly sorry to hear about your recent experience at Car Lux. Providing exceptional customer service is our top priority, and it’s clear we fell short in your case.
We apologize if you felt disrespected by our sales representative’s behavior. This is certainly not the standard we strive for, and we take your feedback very seriously. We would appreciate the opportunity to discuss this further and make things right. Please feel free to contact me directly at support@carluxlax.com.
Thank you for bringing this to our attention, and we hope to have the c
Oct 5, 2023
The car was overpriced and they would not negotiate. I was told when you buy a car from them there is a “mandatory” $3,000 breakdown policy you have to buy. I walked out disgusted and went straight to an Audi dealer where I bought a car.
There was no highest priority, simple and painless way to purchase a vehicle from this dealership so there was no customer satisfaction period. What happened to bad credit, no credit, drivers license, etc; in their introduction of their dealership!? We drove 5 hours in hopes of negotiating a deal for my daughter, instead it was a bitter experience with a salesman who was unprofessional and unhelpful in his line of work emphasizing it was all about credit and a crazy amount of a down payment for a vehicle around $13,000 dollars. I spent $80.00 just on gas don’t get me started on food and water…that cash could have been saved for a vehicle in a friendly environment, instead it was all about credit with no compromises!!
Don't waste your time with these people. Requested information and pictures 2 times via email and 2 times by phone. Never received anything from them. The sales manager emails me several times a week asking if he can assist me. When I respond to his email I get an automated reply saying the users mailbox is full.
Pointless
Like others have said, RUN AWAY and RUN AWAY FAST from this $cumbag dealership. They
absolutely lie about their pricing. they bury costs in hidden, bogus dealer add-ons and they tried to
"bait-and-switch" and hide those costs in the sales sheet. I didn't even try to haggle when I went to
their lot. I was willing to pay their advertised price. But no one came out to help me. I had to chase
someone down to get a salesperson to even engage me. the car I wanted smelled like smoke and that
wasn't listed on the site and should have been. nevertheless, I offered to buy the car as advertised and
when they rolled up the listing it as $4K+ more than the internet price. This company is shady, shady,
shady. Read the reviews. run away fast. Do not do business with this dealer. They're bad news!
Gross, gross, gross!
When I first contacted CarLux, I was told that
there were no photos because the car needed
to be detailed. I waited over a week for a
single photo (contacting them every other day!
Only to find out that the car was being
serviced. After a week of begging for even a
cell phone photo⦠I noticed that the car
exhaust didnât look like and MC as advertised.
I questioned them and they eventually came
back and said it was a different car that was an
MC⦠not the car that was advertised. I then
questioned them about the price and they did
not offer any discounts even though the car
wasnât what they said it was â¦. Then the
salesperson got an attitude and I eventually
hung up and said forget it⦠I do not trust this
dealership and I would be weary about the
quality and the actual validity of the vehicles
they offer⦠stereotypical used car dealership.
Went in really wanting an f150 regular cab 5.0 I thought the price that was advertised was the price to pay minus taxes and registration fees after everything the price was close to 10k more than advertised due to alarm system and premium wheels… very disappointed wouldn’t recommend save your time going somewhere else
Donât walk, RUN FROM THIS PLACE, one star is at least 5 too many
unless you like bad cars with mandatory dealer add ons making
what seemed like a good price all of a sudden become a horrible
price.oh and you would have to like pressure tactics like negotiating the
final price even before the test drive! I thought dealers like this had all
been put out of business by the internet but I guess not.
Awesome awesome Awesome! Nic,Ray,David and theirs managers are great and very helpful! All the banks they contacted wanted big down payment but nick and Petei especially recommended me to my credit union and today am enjoying my dream SUV! Am coming soon to buy another car for my adorable wife..Don’t be discouraged of peoples reviews! What I even enjoyed most is the “TheftPatrol Dectactor “on the SUVs! It’s like sleeping and and a COP watching my SUV wow…This morning I got a message t from the TheftPatrol app on my phone that my battery is gone 1 percent just because I have not driven it the past two days wow love it Thanks guys
Jan 23, 2023
Good people!
Come in and see Dave and Pete. They’re both very friend and helpful.
First off. Do NOT go to this dealership. They will tell you the vehicle you’re looking for is at a specific location then you get there and it’s at their other location. I insisted it’s okay I’ll go to the other location but Ray Foroutani decided to go to the other dealership and bring the vehicle. So I waited for 25mins and while I’m waiting Liz from the other dealership is basically telling me to tell him that I’m her sale so I told him this and the money hungry salesman says no drive the car you’ll like it. I told him I’m leaving to talk to Liz then he decides to raise his voice and give a lot of attitude so I just decided I’m not giving this dealership who treats people like this my business.
1. They lack communication
2. They raise their voice and give you attitude
3. I understand it’s a business but you’re treated like just a $ sign and nothing more
4. They do not communicate well with you and beat around the bush
Trust me do NOT waste your time here.
Listen to the reviews like I should’ve! Price went from $10k to north of $15k after the dealer added security package thing. Also told me to ignore the imperfections (big dents, scratches, etc.) and to focus on the rest of the car. Just weird. Car interior was also filthy, covered with black dust almost like soot. So I went to a different dealership, got the same car but 2 years newer and with 10k less miles for 16k instead. Wouldn’t recommend this dealership to anyone.
HORRIBLE EXPERIENCE STAY AWAY
I scheduled to test drive a vehicle 10 hours before the scheduled time and when I arrived, the salesman Julio took me up and down every single row of the lot looking for the car and could not find it. Eventually I found the vehicle and it had the wrong year listed on the vehicle. The car had a flat tire, the key fob didn’t work, there was buffing compound all over the car and in between body panels, and even after being buffed there was white paint all over the black car. Salesman told me they could buff it out and after I told him it looks like it was already buffed he said “well it’s a used car”. When I opened the hood, there was SAND all over the engine bay. It was on the radiator, intake manifold, turbo, fuel injectors. The engine cover was oily from detail spray but they clearly did not actually clean the engine bay. Once I told the salesman I would be paying with cash he completely lost interest. HUGE WASTE OF TIME. HORRIBLY RUN DEALERSHIP
Buyer BEWARE. I inquired about a car listed at $12,999. I asked about additional fees outside of Tax, Title, and registration. I was told there is a $3300 fee for the “anti-theft” devise that was a “really cool app.” I believe this fee included window tinting. This is a scam and is a perfect example of an unscrupulous car dealer. Shame on you LUX!!
How can a car cost 33k and then go to 66k with taxs and fees like am I buying two cars or what.I kept on asking to show me what the bank can approve me for and the guy was saying he can work with me and then I ask him if he can bring me the paper where it shows that the bank approved me and show me my interest-rate that the bank approved me for he said that his printer broke and came back with a piece of paper and wrote down in big letters and numbers in a sharpie 9500 down and $790 a month for 72 and keep this in mind the car cost of 33,000.When I got home I just went on a Tred got the same car with 35k miles less then the dealer car got the car for 35k plus taxes and fees came out to 39,600 .
May 14, 2022
I drove an hour to look at a truck and when I got the truck had 2 different tires the truck was scratched the rims were faded all bad all they did was lie to me and the sale person thought it was funny ..people stay away from car lux
May 10, 2022
It was a bad experience, I ask a sales man by the name of Cristian to let me borrow the key to take a look at BMW X6 that was sitting on the car lot and his response was..This is a 54.000 Dollar car let me if I can get an approval to get the key…
I got the impression That Mr Christian believes I can not afford a $54.000 car..
I had the approval for a $60.000 but I went to make business with another Car Dealer that have better car inventory,
Better prices and of course A Much Better customer service….
Car Lux advertises they can get anybody financed. But after going to the bank to get a cashier's check for 10k to put down on a 17.5K car, they informed me that they could not get me financed through a bank and I would have to go through a "broker". The APR was 21% (which I begrudgingly accepted), but then I was told it would be an additional $2800 for a loan fee! I cancelled my appointment and found another car for cash. I would recommend buyers who need special financing to beware of Car Lux.
Feb 20, 2022
Fast response
They want 26.5k for a truck on here but when you get there its 34k out the door 3k for lift and 3k for tires. I inspected the truck its a cheap lift and cheap wheels and tires. Its just a body lift, fake off roading spacer. And the paint dosent match up has definitelt been repainted and crashed.
Jan 29, 2022
Thank you so much Jairo and Albert. They made the buying process super easy and stress free. They really worked with me for a rate I could afford. Super nice and courteous.
Worked out well thus far. Contacted me and I arranged to go in for a test drive pretty late in the day. Very friendly staff (both Chris and
Anastasia) and test drive went well. I returned a day after I had told them that I would be back, so I think they were somewhat surprised to see
me when I finally did show up. Ultimately, I did purchase the vehicle. While I had originally intended to pay cash, a hold-up by my insurance
carrier resulted in me needing to finance, but even that seemed to go pretty smoothly. So far, so good. Good group of people to deal with.
My experience at car lux was a disappointing one. I had called to schedule an appointment for a 2016 beetle. I’m 2 hours and a half away from this dealership keep in mind, I talked to the dealer Andre the day of my appointment and he called me twice an hour or less before my arrival!! Once I arrived they had told me the car was picked up an hour ago. Meaning, someone had already made a deal for that car and no one had let me know. Andre, didn’t even let me know, another guy had to step in to tell me. Very unprofessional. He then says “want to look at other cars.” I’m glad I didn’t buy the car because I wouldn’t want to do business with them.
Told them I have my own financing and they kept trying to get me to run my credit with capital one. Added $1100 for some theft registration bulljive. Left that lot and basically found the exact same car just one year older at another lot. Ended up paying sales price, taxes, and registration
Worst dealer ever, asked for vehicle history report twice and they kept on avoiding it. Turns out the Durango i was trying to finance was in a huge accident and had frame damage. The seller Ray was just gunna sell it to me with out letting me know first. Anyway i saw its been sold, really hope who ever bought it was aware of that!
I worked with the salesman who was able to provide additional video of the car since I was not local. Once I agreed to the
price and asked about any additional costs I was transferred to the manager who added another $1100 for "anti-theft" (which
is part of the car) and also planned on adding cost for the stock wheels.
May 12, 2021
I’m satisfied with their customer service and vehicle. Cristian Quejada people’s person kinda guy!
Apr 23, 2021
Did not get back to me about any info on vehicle ignored phones calls and text. Poor experience
I had prepared to purchase the vehicle from another city and asked for any additional information Iâd need to help with the process before arriving. While CarLux was kind
enough to offer to pick me up from LAX, I didnât receive the all-in final price until the night before I was to depart. The price quoted to me was $1k higher than advertised on
Car Gurus, plus the additional âaccessoryâ of Theft Clear for $1100. The final quote still had the same monthly payment, albeit with a down payment more than twice what I had
suggested. When pressured as to why the price went up, they did not stand behind their advertised word, but instead cited high demand. This was over two weeks ago and
sure enough the car is still listed. The whole process was very poorly handled and far from transparent. I was told the car I was searching for was very rare, but with very
focused searches I was able to find a nearly identical car through an online based dealer, with warranty options and delivery as well.
Mar 20, 2021
I brought my car from here and love it so far I brought it March 14 it drives really good thank you Chris,ray & Alberto for ur good customer service I would come back again u are the only car lot that’s helped me and I’m great full for that
Mar 18, 2021
When I initially reached out, I didn't get a response. When we eventually connected, I made an offer on the vehicle and
their response was "Thank you for your offer". I reached out several times after that and didn't hear back until after the car
was sold.
Mar 17, 2021
Mario greeted me when I arrived at the dealership, he took me on a test drive and answered all my questions. I emailed them a couple of days later to get a purchase order and I took it to my bank after getting the loan from my bank I went back to the dealership and took delivery of the car. It was painless and easy transaction.
Feb 12, 2021
Great!
Feb 10, 2021
Great experience. From the moment I walked onto the lot my salesperson Cristian and the rest of the
staff were friendly and helpful. No sales pressure whatsoever. I could tell right away that they took pride
in the quality of vehicles they source for sale, and my truck was no exception. Excellent condition, very
low miles, and fair price. Cristian came in a couple of days later on his day off to help me close the deal,
and he went above and beyond to make sure that it was perfect for me. There were a couple of small
cosmetic issues and the owners (also very nice guys) worked out a fair negotiation to help me with
costs to repair those little (non-mechanical) issues. After driving the car for a couple of days I was in
love with it, but a couple of small issues arose with the battery and brakes. To my surprise, Cristian and
his team took care of it without hesitation (they have their own repair facility on the premises). I'm very
happy with Car Lux... thanks guys!
Jan 19, 2021
Very disappointed, found a Mazda CX-5 listed at 12,250 I wanted to car as is nothing extra. With tax and license out the door should come close to 14,000 .They tacked on $4,000 more to 18,000 I don’t recommend this dealership You will waste your time.
Nov 29, 2020
Great service
We test drove the car and was ready to buy, but when we sat down to make the deal, the price of the car went up. They wanted to charge us $1,100 for a security shield. By the time we would have added their other miscellaneous fees and tax and licensing this car was over $11,000. That’s double what the car is even worth. I was willing to overpay for the car due to the low miles and good condition. However, the added hidden costs was incredibly ridiculous. We bought another 2008 Jeep Liberty from someone else. Oh, and it was $9,200 out the door.
Nov 18, 2020
Nice and helpful but they didn’t get back to us with final offer. And we were interested in going forward.
Nov 7, 2020
Shaun was very nice and responsible. They are very helpful and knowledgeable about each car they have on sale. They have a reasonable time management and work very ontime!
Sep 20, 2020
Was good
Sep 2, 2020
Car Lux contacted me shortly after my request to
bring the Lexus of my interest for a test drive! I'm
still shopping and getting my financial affairs in
order. Thank you Car Lux for the rapid response
ð¥°!
This is an awful and unprofessional business. I made an appointment to test drive a car, and when I arrived was told that the person I spoke with was not there and that they “don’t even do test drives.” When I complained, the person representing the business wasn’t even prepared to offer an apology for my time that was wasted. After this experience, I wouldn’t trust a single vehicle on their lot. Don’t waste your time.
Jul 29, 2020
I have bought many cars in my life and by far this has been the overall most pleasant. Andreas was extremely helpful and was able to sell me the exact car I wanted for a great price and I was out of there in under an hour!
Jul 14, 2020
They were hard to work with. Never called back when I left messages and were telling me about the issues of sales people taking sales from the other. I tried to have someone test drive it for me since I wasn’t in town and they wouldn’t let him. Just a bad experience overall and it’s a good thing cause I woulda bought that car but I ended up getting a better one somewhere else so thanks Car Lux I guess ♂️
Jul 8, 2020
had me come in from san diego to see a car they had already sold without notifying me
Jul 2, 2020
I believe that the person I spoke to was named Pete. He basically, told me, not to bother
coming to the dealer, because they do not negotiate.
I am still interested in the vehicle; but, still trying to decide if I want to be treated in what I
considered to be a very condescending manner?
Jun 13, 2020
Quick friendly helpful
We made an agreement, in writing, about a price for a car; and I agreed to purchase the car for the agreed price.
That was 8 days ago - I have not heard a single thing back from the dealer, no text, no call, no email. Either the
dealer sold the car to someone else (unlikely, because it is still listed for sale on many websites), or they 'changed
their mind' over our written agreement. Regardless of the reason, basic human decency involves telling the person 'I
will no longer sell the car to you at the price we agreed upon' to at minimum, close the agreement.
May 22, 2020
Talked to them about a 3 series I wanted to purchase, they said it was still available way after their closing time. The next day I drove all the way to Inglewood just for them to tell me they had sold the car yesterday
Well, I purchased a vehicle from this dealership. There was no owners manual nor spare tire nor a jack. The ac did not work. They promised to send me the owners manual and a spare tire. But refused to add the jack. They sent me to a mechanic to recharge the ac n gave me $20 for gas. I evidently liked the vehicle. It made the five hour drive back to the Bay Area with no problem.
May 3, 2020
Unhelpful at all. Ended up getting a deal on the same car different color because they actually responded.
Apr 25, 2020
This dealer responded very quickly. They were very helpful. We did workout a deal but I decided not to purchase the truck. I would definitely deal with this dealership again.
Mar 13, 2020
I didn't buy a car from this dealer but communicated with them several times and they were responsive to my emails and questions.
Went to the dealership, and was greeted with a “what do you want? Why are you here?” Attitude. Very poor service. Before I was even able to look at the car they sat me down, ran my credit score, and discussed payments on the car. Then when we discussed payments they continued to insist that the car was worth more than the advertised value and tacked on another 1000$, this is a company that doesn’t go about selling used cars, but a company that insist on scamming people out of their money.
*update 3/11/20* dealer continued to raise the price of 22,999$ on 3/2/20 to 24,399$ on 3/11/20, again this dealer obviously doesn’t know how to do business, if a car doesn’t sell after 140 days on the lot, people obviously aren’t gonna but it after you increase the price
Not very customer ORIENTED, I'm in a different state asked about transportation for the vehicle, was given a quesstimate on transportation. Then when I stated no thanks I've done it for way cheaper I was told well I can GO FIND MY OWN THEN. Then a week later I was contacted a week later by email from them asking my zip code and then they provided me with a REAL estimate, quess they figured I was going to FIND MY OWN. First impressions speak VOLUMES!
Jan 21, 2020
Had not problems dealing with Car Lux Inc. Recommend my sales rep Karls, he
handled all I asked of him.
Dec 9, 2019
Very happy with my experience with carlux and the fj cruiser I got. Sean is a great guy and made the sale smooth and easy, he even stayed after hours to sell the car to me. The only reason I give a 4 star is all of the general maintenance like oil, brakes, air filter etc. needs to be done to it right off the bat and for what I paid for the car that should have all been taken care of. Other than that very good service.
Nov 30, 2019
They did respond. Car was sold before i go to see it in person
Nov 25, 2019
Good
Nov 20, 2019
I saw the car but the car was previously in a car accident before. It was nice of the guy to tell me upfront of what was wrong with the car. Thanks.
Sep 24, 2019
My experience once I step on the lot was outstanding. I called ahead of time and the salesman Alberto was on it. All questions and concerns about the Vehicle was answered. The financing officer was very helpful and friendly. If my family and I are looking for another car. I will definitely go back to Car Lux. Thanks car lux.
Sep 12, 2019
Nice people
Sep 11, 2019
Very helpful and answered all my questions
Went here on a Saturday to look at a couple of cars on the lot that I was interested in. Talked to one very unmotivated
salesmen and took one car for a drive literally around the block. Wasn't really feeling it so I asked about another car on the
lot and the salesmen told me to come back tomorrow as they are appointment only. The lot wasn't busy at all and I did call
before I stopped by. Ended up buying the same Inifiniti dude didn't wanna show me at another dealership later that day.
Aug 1, 2019
Good
Jul 25, 2019
They responded very fast and were very helpful.
Jun 30, 2019
Professional customer service
Jun 27, 2019
Hadi was awesome. He made a miracle happy. I got my dream car. Super patient and genuinely awesome person.
Terrible.
I found the car listed about a week ago. I messaged them, they said come see it. I went.. when I got there, the guy said the car had just arrived and it wasnt ready for sale which was a lie because the the ad indicated it had been listed for 7 days. There was no attempt what so over to try and sell me the car.
I left and wont waste my time with this place ever
Jun 26, 2019
Good friendly response.
Not a good experience. I was on the lot for almost 10mins before anyone came out to assist me. The young guy who was showing me the cars couldnt really answer any questions about the cars. Then talkn to the GM, he was unwilling to budge on the price at all. After I left, the GM did call/email me to offer a $500 reduction on either car, but I had already moved on to another dealership.
May 15, 2019
Good
I asked inquired to Sean about M-benz C300 and Infiniti Q50.
He told me about the prices and showed me some pictures.
I told him I will make it to the shop by 10:00 AM in the morning and he confirmed that he will be there.
I happened to be there 15 mins early. Shop was all locked down with no workers inside.
Sean showed up at 10:25 am in the morning telling me without any apologies that both of the vehicles were sold this
morning.
I asked him "Why didn't you tell me?".
He told me"I didn't get a chance. The vehicles were sold "this morning".
I was there even before any employees and he was telling me that is was sold on THIS MORNING. I was staring at him
and he realized he didn't make sense and told me it was actually sold yesterday but was picked up this morning.
When I got there early waiting at the front gate, NONE OF THE VEHICLES WERE PICKED UP.
I do not know if they did it on purpose but it seems like they are liars to me.
I WILL NOT RECOMMEND THIS PLACE TO ANYONE.
Arman and Pete both helped me out extensively with my car buying experience I know what I wanted when I walked in. They have excellent prices on high end luxury cars. I Love my car. I was a little skeptical about where the dealership is but I understand once I saw the type of cars they had with appt only. Lower the cost of overhead so you can still give your customer a good price on a car and still make a profit. Everyone wins. They have some really nice cars there for very fair prices. Go see there selection and u will see what I am talking about. You can buy a luxury car for half of the price
Apr 10, 2019
Response from current dealership:
Thank you so much for your review
-The Car Lux Team
-The Car Lux Team
We came to the dealership wanted to purchase BMW . Hudi- finance/sales expert was extremely rude and unprofessional. The car was listed on car gurus for 24,900 when we got there the sticker said 28,800 we asked why there was a price difference and he’s answer was if you have a bad credit and you need finance the car will cost you 28,800. We didn’t want any finance and tried to offer a cash deal, Hudi being extremely unprofessionaly raising his voice told us “you could leave now I have other things to do” while showing us other 6 files that was on his table. “Why did you come to us if you were thinking to negotiate the price, we don’t negotiate any prices”. The car business is up to costumer satisfaction, and definitely you are in the wrong business my friend. Your 8 years of experience should have known to treat your costumers with respect and not yelling. Please do yourself a favor and don’t waste your time going there. 0 stars
Apr 10, 2019
Response from current dealership:
The issue here is, unfortunately, when we tell certain customers that we do not negotiate on a certain price, or say we are a non negotiable dealership, they get offended or they feel like they can tell us how to run our own business.
In this exact instance,the customer was made aware that we are a non negotiable dealership over the phone, PRIOR TO COMING TO THE DEALERSHIP. Then, the $28,800 which was quoted, was never a "because of bad credit". Im not sure what it takes for a customer to have to make up things in a review, but in this case, the customer requested a Out of the do
More ...
In this exact instance,the customer was made aware that we are a non negotiable dealership over the phone, PRIOR TO COMING TO THE DEALERSHIP. Then, the $28,800 which was quoted, was never a "because of bad credit". Im not sure what it takes for a customer to have to make up things in a review, but in this case, the customer requested a Out of the do
Was told car was there. Drove almost an hour for them to tell me the car was sold the day before.
Apr 10, 2019
Response from current dealership:
Good afternoon,
I would have to say timing is everything. We are a volume dealership. We try our best to follow up with customers and let them know that the vehicle they inquired about is sold, however, if a customer calls one day and ends up coming to the dealer the next week, they cannot expect that the vehicle will still be there.
We do not want to waste anyone's time, there is no point in that. We try our best to contact all the customers if they showed genuine interest in the vehicle.
I would have to say timing is everything. We are a volume dealership. We try our best to follow up with customers and let them know that the vehicle they inquired about is sold, however, if a customer calls one day and ends up coming to the dealer the next week, they cannot expect that the vehicle will still be there.
We do not want to waste anyone's time, there is no point in that. We try our best to contact all the customers if they showed genuine interest in the vehicle.
Apr 10, 2019
Response from current dealership:
Thank you so much for your review
-The Car Lux Team
-The Car Lux Team
Apr 10, 2019
Response from current dealership:
Thank you so much for your review.
-The Car Lux Team
-The Car Lux Team
Feb 2, 2019
Very good professional
Apr 10, 2019
Response from current dealership:
Thank you so much for your review
-The Car Lux Team
-The Car Lux Team
Jan 30, 2019
Great guys, quick with paperwork. Good communication. I will go back and recommend this dealer to all my friends
Apr 10, 2019
Response from current dealership:
Thank you so much for your review
-The Car Lux Team
-The Car Lux Team
Jan 24, 2019
I went to meet with the sales associate and he never once came out to greet me. The car was not to my standards.
They are really professional and very honest. Arman is the best of the best salesman I had ever known. Basically he was a mechanic and so he is very knowledgeable and enthusiastic for the cars. I am very satisfied with this dealer and I will let my friends buy their cars on this place. Of course, I will buy my next car with this dealer again.
Nov 4, 2018
They claimed they had an excellent mechanic who worked on the vehicle, yet this
mechanic failed to fix the one problem that caused the Master Warning Light to turn on.
When I tried to negotiate the pricing considering it had aftermarket rims, no spare tire
(which is something you definitely should have especially on our long California roads),
and the Master Warning Sign being turned on they refused to negotiate and the
salesperson claimed their dealership does not negotiate pricing and that their car ad on
Car Gurus or Auto Trader stated this. This was a lie. No where on their ads did they say
they do not negotiate on pricing and I even took a screenshot of their ad to disprove their
statement. The salesperson I was talking to even had the audacity to get on the phone
when we were in the middle of discussing about the vehicle's issues.
I did what any sensible man would do in that situation, I walked away. After working in
the legal field for many years, I knew this was a bad deal.
Nov 5, 2018
Response from current dealership:
Hello Raul,
We are a bit perplexed by this review. This review is not called for. We wish customers would not take offense to us not accepting a offer that is low. We are a non-negotiable dealership, you can view any of our reviews and see it posted often. We did not say at any point that it is stated in our ad, instead what we did say, is that if you had called the dealership prior to arriving, we would have simply stated that we are a non-negotiable dealership, and you would have saved the trip down to the dealership. We have no reason to lie, any normal deal we have with any client, they
More ...
We are a bit perplexed by this review. This review is not called for. We wish customers would not take offense to us not accepting a offer that is low. We are a non-negotiable dealership, you can view any of our reviews and see it posted often. We did not say at any point that it is stated in our ad, instead what we did say, is that if you had called the dealership prior to arriving, we would have simply stated that we are a non-negotiable dealership, and you would have saved the trip down to the dealership. We have no reason to lie, any normal deal we have with any client, they
Oct 24, 2018
Vehicle is over price has a lot of scratches a big dent on the driver side backside their customer service a real horrible I asked nicely to use the restroom for my daughter he straight up told me go cuz of Street will not shop around there no more wasting my time
Nov 5, 2018
Response from current dealership:
Hello from Car Lux,
I do not believe this review is for our dealership. We do not refuse the use of our restroom to any client, regardless of if they are just walking by, or if they offered us a very bad offer, or any case. If the vehicle was overpriced, I am confused as to why you made the trip to view the car in the first place, if there were other vehicles priced lower online.
I do not believe this review is for our dealership. We do not refuse the use of our restroom to any client, regardless of if they are just walking by, or if they offered us a very bad offer, or any case. If the vehicle was overpriced, I am confused as to why you made the trip to view the car in the first place, if there were other vehicles priced lower online.
Nov 5, 2018
Response from current dealership:
Thank you for the review
-The Car Lux Team
-The Car Lux Team
Nov 5, 2018
Response from current dealership:
Thank you for your review and business. Hope to see you next time
-The Car Lux Team
-The Car Lux Team
Nov 5, 2018
Response from current dealership:
Thank you for your review
-The Car Lux Team
-The Car Lux Team
Nov 5, 2018
Response from current dealership:
Thank you for your review
-The Car Lux Team
-The Car Lux Team
ZERO Stars!!! I was shopping online for the last month. I asked our
salesperson Salvador three times if the car was very clean and
specifically mentioned if there was any dings, dents, scratches or
damage. He replied three times (twice via email) that there was no
damage and in excellant condition. I explained I wanted to make sure we
had a deal and the car is as expected as I was driving an hour and a half
to pick it up. After back and forth we drove to pick it up and there was
multiple areas of damage including two holes on the rear passenger door
that looked like someone put a screwdriver through the door. I was not
happy and Salvador just said, "it is not a new car man." Really. I asked
three times about damage and was assured there was none. I wanted 5
hours of driving as there was a major accident on the freeway.
Ridiculous and Salvador didn't car. He should be fired for his lies. I
explained to the manager what happened. We will see what happens.
Nov 5, 2018
Response from current dealership:
Hello From Car Lux INC,
We are aware of this situation. We believe in being honest with reviews and receiving reviews. This review from this customer is correct, as far as the car not being in a good condition as the sales person advised. This was an honest mistake, and unfortunately our mistake costed and wasted your time, and for that we apologize.
We are an online dealer, we really do not have to try to lie to a customer to earn their business, we have a very healthy amount of clientele, and we do not have to do that. I understand in this situation a mistake was made, and all we are
More ...
We are aware of this situation. We believe in being honest with reviews and receiving reviews. This review from this customer is correct, as far as the car not being in a good condition as the sales person advised. This was an honest mistake, and unfortunately our mistake costed and wasted your time, and for that we apologize.
We are an online dealer, we really do not have to try to lie to a customer to earn their business, we have a very healthy amount of clientele, and we do not have to do that. I understand in this situation a mistake was made, and all we are
As soon as I got there I new they were gonna help me get the truck I was looking for. Great service friendly service over all top notch. Thank you
Nov 5, 2018
Response from current dealership:
Thank you very much for your business. Glad you are enjoying the truck.
-The Car Lux Team
-The Car Lux Team
Sep 30, 2018
Beware of these buffoons. They will not let you test drive unless you let
them qualify you first. I had wanted to replace a vehicle that was totaled.
They kept saying they would not qualify me till I gave them paperwork
showing the other car was paid off. I was pretty sure my credit could hold
both loans. But I was not going to be bullied into a hit on my credit if I did
not like that car. My BF strongly confronted them and they said "its the
rules" As much as I liked the car they lost the sale. Car was filthy and
smelly too. Clean your inventory. It's like asking someone to use a dirty
toilet. I like the car enough to clean up your mess. Went to another dealer
with the newer year of this car and was approved for both loans. BIG
MISTAKE TO THESE GUYS! HUGE! Sometimes you acclimate the sale to
the customer not bully them. Read these comments above they excuse
themselves out of every bad thing with broke phones, owner had the car
and now add to the list "it's the rules" Not good guys.
Sep 30, 2018
Response from current dealership:
Very interesting review here. To begin with the name calling is very unnecessary. We are happy you found a vehicle elsewhere that you are satisfied with. That is great to hear. There was no bullying. We are a volume dealership. We told you everything upfront, before you drove down to the dealership. If we did not make you aware before you came down, your frustration could have been understood, but everything was very clear over the phone, alongside what was needed if you wished to come down. Please re-read the text messages that were sent to you from our company, and you will see what was said
More ...
Sep 30, 2018
Response from current dealership:
Thank you so much for the opportunity for earning your business
-The Car Lux Team
-The Car Lux Team
Got to the lot and the dealer immediately talked about pricing and papers without me looking at the car first. Eventually got to do the test drive and loved the car, but when we got back to the lot he was already pushing paperwork. Had to slow him down and talk about price. Car was listed here for 12,980, sticker on the car said 14,—something, and he priced us 15,000 due to financing and fees. I’m not sure how 3 grand got added onto the car and he wouldn’t explain, yet complain why we were asking for what it was advertised. Left pretty upset and confused.
Sep 30, 2018
Response from current dealership:
Greetings,
To start, I would like to say this review may be for another dealership, as we do not advertise any vehicles ending in the price of 980, all of our vehicles end with the pricing of 979.
Secondly, if the vehicle was $12,979 selling price, and you add tax and license, with a base tax rate of 9.5% of Los Angeles. just with taxes alone the the car comes out to $14212. Once you add license and registration, you are looking at a out the door price of close to $15k, something around $14,500.
With that being said I am not exactly sure what has happened here, because based off you
More ...
To start, I would like to say this review may be for another dealership, as we do not advertise any vehicles ending in the price of 980, all of our vehicles end with the pricing of 979.
Secondly, if the vehicle was $12,979 selling price, and you add tax and license, with a base tax rate of 9.5% of Los Angeles. just with taxes alone the the car comes out to $14212. Once you add license and registration, you are looking at a out the door price of close to $15k, something around $14,500.
With that being said I am not exactly sure what has happened here, because based off you
Everyone was super helpful. Got a mint condition very low mileage Mercedes s550. Couldn’t be happier.
Sep 30, 2018
Response from current dealership:
Hello Mike,
Thank you so much for your business. Hope to see you again for the next one!!
-The Car Lux Team
Thank you so much for your business. Hope to see you again for the next one!!
-The Car Lux Team
Jun 4, 2018
Extremely horrible customer service !! Tired to test drive
before buying the car and salesman keep making
excuses. Then was told to wait 30 min for them to put
gas . So decide to grab something to eat while I waited
and reiceved a text after 10 min say car was sold. No
star rate if possible
May 29, 2018
I had a great experience! Arman and Pete made it possible for me to get my car. Great people to work with and the staff was friendly! I recommend them for getting into the car you are searching for. Yeh will try everything possible to get younwhat you need.
May 7, 2018
Armand was Great! He got us in and out in no time! I would recommend Car Lux to all my friends and family! We will be back!
May 19, 2018
Response from current dealership:
Dear Karen
It was my pleasure helping you and your sister . Thank you for beautiful words. I hope to see you guys in future for next vehicle purchase . At Car Lux we do our best to make everything easy for our clients , so they have the best car purchase experience.
__Arman from Car Lux__
It was my pleasure helping you and your sister . Thank you for beautiful words. I hope to see you guys in future for next vehicle purchase . At Car Lux we do our best to make everything easy for our clients , so they have the best car purchase experience.
__Arman from Car Lux__
Apr 1, 2018
This dealership sucks I sent my wife over there to look at a car they ran her credit first when she was there to test drive a car they took advantage of her
Mar 26, 2025
Response from current dealership:
Dear Denver,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. At Car Lux, we strive to provide a transparent and professional car-buying experience for all our customers. We take concerns like yours seriously and would like the opportunity to understand what happened so we can address any issues. Please reach out to us at support@carluxlax.com so we can discuss this matter further and work toward a resolution.
We value your feedback and hope to assist you in any way we can.
Best regards,
Car Lux Customer Relations Team
We’re sorry to hear about your experience and appreciate you bringing this to our attention. At Car Lux, we strive to provide a transparent and professional car-buying experience for all our customers. We take concerns like yours seriously and would like the opportunity to understand what happened so we can address any issues. Please reach out to us at support@carluxlax.com so we can discuss this matter further and work toward a resolution.
We value your feedback and hope to assist you in any way we can.
Best regards,
Car Lux Customer Relations Team
Mar 3, 2018
No problems reported
Jan 12, 2018
Very easy to deal with, straight and helpful.
Jan 13, 2018
Response from current dealership:
Greetings George,
Thank you very much for the kind words. We try not to make things overly complicated. We try to be different than the normal dealership that plays games and this and that, we want the process to be as easy as ordering a pizza!!
Hope to see you again, it was a pleasure
-The Car Lux Team
Thank you very much for the kind words. We try not to make things overly complicated. We try to be different than the normal dealership that plays games and this and that, we want the process to be as easy as ordering a pizza!!
Hope to see you again, it was a pleasure
-The Car Lux Team
Jan 13, 2018
Response from current dealership:
Greetings,
Thank you, we try our best to get back to customers as soon as possible, don't want people sitting by the fireplace waiting for too long!!
Best of luck
-The Car Lux Team
Thank you, we try our best to get back to customers as soon as possible, don't want people sitting by the fireplace waiting for too long!!
Best of luck
-The Car Lux Team
Greatest car buying experience I've had.....Hadi and his team are the best ! They get you in, handle business and you're on your way !!!!!
Jan 13, 2018
Response from current dealership:
Hello Andre,
Thanks so much for your review. We appreciate the kind words more than you can imagine. You can see now when we say we try to make the process as easy as possible because we understand some people have had bad experiences in the past. Buying a car shouldn't be complicated. We hope to see you again Andre it was a pleasure
Thanks
-The Car Lux Team
Thanks so much for your review. We appreciate the kind words more than you can imagine. You can see now when we say we try to make the process as easy as possible because we understand some people have had bad experiences in the past. Buying a car shouldn't be complicated. We hope to see you again Andre it was a pleasure
Thanks
-The Car Lux Team
Jan 13, 2018
Response from current dealership:
Greetings,
Very kind words we appreciate it so very much. We make it our #1 mission to make sure the car buying experience is the least stressful for customers, as we have been to other dealers and see how stressful it can be. Congratulations on your purchase, and we hope to see you again.
Thanks very much again
-The Car Lux Team
Very kind words we appreciate it so very much. We make it our #1 mission to make sure the car buying experience is the least stressful for customers, as we have been to other dealers and see how stressful it can be. Congratulations on your purchase, and we hope to see you again.
Thanks very much again
-The Car Lux Team
Dec 21, 2017
Jason was phenomenal. The whole staff were great.
Jan 13, 2018
Response from current dealership:
Greetings,
Thanks a lot for your review, pleasure doing business, and we are hoping to see you for your next purchase.
Best of luck
-The Car Lux Team
Thanks a lot for your review, pleasure doing business, and we are hoping to see you for your next purchase.
Best of luck
-The Car Lux Team
Dec 7, 2017
Good communication but not willing to offer a significant discount.
Jan 13, 2018
Response from current dealership:
Greetings Raymond,
Thanks for the review. Yes that is true, we post our best price online as we are strictly an internet dealership. We try not to waste anyone's time, but on rare occasions can discount vehicles by small amounts.
Best of luck to you sir
Thanks
-The Car Lux Team
Thanks for the review. Yes that is true, we post our best price online as we are strictly an internet dealership. We try not to waste anyone's time, but on rare occasions can discount vehicles by small amounts.
Best of luck to you sir
Thanks
-The Car Lux Team
I went back and forth with this dealer for a week and was paying them exactly what they asked for. I offered to put down a deposit to hold the vehicle and I was told it wasn’t necessary. I was preparing to fly from Michigan to California and received a text saying they sold the vehicle. Horrible way to do business.
Jan 13, 2018
Response from current dealership:
Greetings,
I see that we have a miscommunication that happened here. I see that you said in your review posting that they said that a deposit will not be necessary. I am confused by that as we are a no deposit dealership whatsoever because of the volume that we conduct business. We do no accept deposits, and have not accepted deposits for years. Best of luck on your car buying ventures.
Thanks
-The Car Lux Team
I see that we have a miscommunication that happened here. I see that you said in your review posting that they said that a deposit will not be necessary. I am confused by that as we are a no deposit dealership whatsoever because of the volume that we conduct business. We do no accept deposits, and have not accepted deposits for years. Best of luck on your car buying ventures.
Thanks
-The Car Lux Team
They help me get the car I wanted,and the car runs great . If you guys call ask for hadi great dude..will help you out
Nov 22, 2017
Response from current dealership:
Was a pleasure to meet you Erik!!
Hoping you enjoy your NEW RIDE, and to see you for your next purcahse
Thank you very much for your kind words
-The Car Lux Team
Hoping you enjoy your NEW RIDE, and to see you for your next purcahse
Thank you very much for your kind words
-The Car Lux Team
Nov 13, 2017
What a fabulous experience! So professional!
Mario and Hadi were really great, they were informative, helpful and did not pressure me at all throughout the purchasing process.
Nov 22, 2017
Response from current dealership:
Shawni,
It was an ABSOLUTE pleasure to meet you, thank you so much for your appreciate of the work we do. Means a lot to us. I hope you enjoy that nice ride of yours, and hope to see you again for your next car!!
THANK YOU
-The Car Lux Team
It was an ABSOLUTE pleasure to meet you, thank you so much for your appreciate of the work we do. Means a lot to us. I hope you enjoy that nice ride of yours, and hope to see you again for your next car!!
THANK YOU
-The Car Lux Team
Oct 27, 2017
Response from current dealership:
Greetings,
We specialize in many various models of very specific and rare vehicles, often fully loaded. Often with features, rare model vehicles, they will be priced differently.
We strive to sell fully loaded vehicles close to the basic versions of said cars.
In any case, thanks a lot for the review, we appreciate it, I am glad you found it pleasant and found some nice rides.
-The Car Lux Team
We specialize in many various models of very specific and rare vehicles, often fully loaded. Often with features, rare model vehicles, they will be priced differently.
We strive to sell fully loaded vehicles close to the basic versions of said cars.
In any case, thanks a lot for the review, we appreciate it, I am glad you found it pleasant and found some nice rides.
-The Car Lux Team
Oct 27, 2017
Response from current dealership:
Greetings!!
Thank you for your feedback. Means a lot as we strive to respond ASAP to get back to customers who wish to do business with us. Means a lot to us
Thanks
-The Car Lux Team
Thank you for your feedback. Means a lot as we strive to respond ASAP to get back to customers who wish to do business with us. Means a lot to us
Thanks
-The Car Lux Team
Sep 28, 2017
Very helpful and answered all my questions didn't find anything shady it was presented well and the BMW I have had for a week had no hidden issues as they promised
Sep 29, 2017
Response from current dealership:
Hey Brian,
Was our pleasure, very happy to have a customer that is informed about his decision and is driving off happy. Anytime you have any other questions you have my number, don't hesitate to call me or anyone here at the store.
Enjoy your BMW,
#TEAMBIMMER
-The Car Lux Team
Was our pleasure, very happy to have a customer that is informed about his decision and is driving off happy. Anytime you have any other questions you have my number, don't hesitate to call me or anyone here at the store.
Enjoy your BMW,
#TEAMBIMMER
-The Car Lux Team
Sep 29, 2017
Response from current dealership:
I fought very hard for you, and the service team had that car shining for ya!!
Was a pleasure doing business with you, great person!!
Looking forward to your next purchase, be more than happy to assist again.
-The Car Lux Team
Was a pleasure doing business with you, great person!!
Looking forward to your next purchase, be more than happy to assist again.
-The Car Lux Team
Aug 9, 2017
I didnt get a response on the web so I went directly to the dealer. The car wasn't on the lot and I was directed to an older model similar color. After some discussion they told
me they would bring over the car listed on CarGurus from another lot in about 15 minutes. I waited for about 45 minutes, and was directed to another car again. No one
seemed to know where the other car was and I didnt feel like waiting any longer. I never saw the car listed on Car Gurus so I left. A few days later I was contacted by Car
Lux on my internet inquiry, but by then I had moved on to another model and declined the "test drive".
Aug 27, 2017
Response from current dealership:
Hey Adam,
I have dug into this issue that you had, and to be completly honest you are correct. We did have you wait for a longer time than expected, and we apologize for that. We only showed you other vehicles whilst you waited because we did indeed feel in the wrong.
What actually happened here where you may be wondering what happened with the vehicle in question, is that we had the owner of the dealership driving the vehicle at the time. As this was a Sunday, the owner of the company had the vehicle and was not in the area at the time we called him and asked for the vehicle to be brou
More ...
I have dug into this issue that you had, and to be completly honest you are correct. We did have you wait for a longer time than expected, and we apologize for that. We only showed you other vehicles whilst you waited because we did indeed feel in the wrong.
What actually happened here where you may be wondering what happened with the vehicle in question, is that we had the owner of the dealership driving the vehicle at the time. As this was a Sunday, the owner of the company had the vehicle and was not in the area at the time we called him and asked for the vehicle to be brou
Jul 19, 2017
Pretty.good Henry was helpful
Jul 24, 2017
Response from current dealership:
Hey Mike,
Thank you so very much for your feedback, we appreciate it. Thank you for giving us a chance to earn your business
-The Car Lux Team
Thank you so very much for your feedback, we appreciate it. Thank you for giving us a chance to earn your business
-The Car Lux Team
Jul 21, 2017
Response from current dealership:
Thank you SO VERY MUCH for your review and for your business !!
-The Car Lux Team
-The Car Lux Team
Sal was great and helpful, even though we could not make a deal on a price difference of $900.
Jul 19, 2017
Response from current dealership:
Greetings from the Car Lux INC team,
THANK YOU SO MUCH for your kind words. They mean so much to us, we try very hard to make sure customer experience is joyful and easy.
I of course wish we could have struck a deal together, and sold you one of our fine automobiles, but it is no secret that we have very low prices on vehicles, and therefore leaves us with very little room for negotiation. We cut our profit margins to our minimums and sometimes even below to make the deal that much better and to compete with your business.
I however very much appreciate the review, best of luck to yo
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THANK YOU SO MUCH for your kind words. They mean so much to us, we try very hard to make sure customer experience is joyful and easy.
I of course wish we could have struck a deal together, and sold you one of our fine automobiles, but it is no secret that we have very low prices on vehicles, and therefore leaves us with very little room for negotiation. We cut our profit margins to our minimums and sometimes even below to make the deal that much better and to compete with your business.
I however very much appreciate the review, best of luck to yo
Jun 22, 2017
they sent a professional message and even included an even image of the vehicle! :) very good experience. only problem is the vehicle is out of my price range lmao
Jul 2, 2017
Response from current dealership:
Hey Tobias,
We understand shoppers may have inquired for many vehicles, and we believe in PICTURE MEMORY LOL. We will try our best to make it easy for customers and potential purchasers.
Thanks so much for your interest in one of our vehicles, if there is any way we can assist please do not hesitate to contact us (310)412-9072 and ask for the Car Gurus manager
-The Car Lux Team
We understand shoppers may have inquired for many vehicles, and we believe in PICTURE MEMORY LOL. We will try our best to make it easy for customers and potential purchasers.
Thanks so much for your interest in one of our vehicles, if there is any way we can assist please do not hesitate to contact us (310)412-9072 and ask for the Car Gurus manager
-The Car Lux Team
Jun 6, 2017
The sales person who called me I never met. I was told that the car was available but when I showed up the car wasn't there. The salesperson said call in 2 days and it should be available. Called him and he said he would check but never called me back.
Jul 2, 2017
Response from current dealership:
Hey there Evencio,
I am so sorry to hear you are unsatisfied. I am actually the person who you originally spoke too. The day you stopped by I was not scheduled to work, so I had my co-worker step in to help. We have to have days off too! As far as the vehicle you inquired about, we did have a slight glitch in our system that showed the vehicle was available and it wasn't and I am very sorry that caused you to end up driving down and the car not being there. I hope that you have ended up purcashing a wonderful car, and that you would consider us for your next purchase.
If there is anythi
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I am so sorry to hear you are unsatisfied. I am actually the person who you originally spoke too. The day you stopped by I was not scheduled to work, so I had my co-worker step in to help. We have to have days off too! As far as the vehicle you inquired about, we did have a slight glitch in our system that showed the vehicle was available and it wasn't and I am very sorry that caused you to end up driving down and the car not being there. I hope that you have ended up purcashing a wonderful car, and that you would consider us for your next purchase.
If there is anythi
May 11, 2017
Response from current dealership:
Hey Audrey,
It was a pleasure to serve you!! Thank you so much for giving us a chance to earn your business. We hope you enjoy and that we see you next time!!
-The Car Lux Team
It was a pleasure to serve you!! Thank you so much for giving us a chance to earn your business. We hope you enjoy and that we see you next time!!
-The Car Lux Team
Apr 24, 2017
Great response
May 1, 2017
Response from current dealership:
Thank you so very much, we appreciate the feedback very much.
-The Car Lux Team
-The Car Lux Team
May 1, 2017
Response from current dealership:
Thank you very much for your feedback, we try to get back to customers ASAP.
-The Car Lux Team
-The Car Lux Team
Apr 1, 2017
Response from current dealership:
Thank you very much for your business. I appreciate the kind words !! Enjoy your new car!!
-The Car Lux Team
-The Car Lux Team
This car was trashed! Sunroof liner detached.
Scratches and dents on the body. Sticky candy
coated door handles inside. And on top of it all
was a co-owner who didn't want to help us. Will
never recommend this place.
Apr 1, 2017
Response from current dealership:
Hello there,
I want to firstly appreciate you giving us a chance to earn your business. Here is where some confusion does occur. We have some cars in the service department that are not ready for sale, and we always tell our customers upfront, who decide they want to come down and see the cars we just recently had delivered to our store, that the cars still have not gone through our reconditions or detail team, and you may find some scratches and dents and things like that. I do apologize you came down and saw the car in that condition, but once the vehicle goes through our reconditioning a
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I want to firstly appreciate you giving us a chance to earn your business. Here is where some confusion does occur. We have some cars in the service department that are not ready for sale, and we always tell our customers upfront, who decide they want to come down and see the cars we just recently had delivered to our store, that the cars still have not gone through our reconditions or detail team, and you may find some scratches and dents and things like that. I do apologize you came down and saw the car in that condition, but once the vehicle goes through our reconditioning a
Mar 14, 2017
My experience was great! Great customer
service!
Apr 1, 2017
Response from current dealership:
Thank you very much for your purchase down here at Car Lux. We appreciate you very much
-The Car Lux team
-The Car Lux team
Feb 21, 2017
I arranged a buyers inspection in Santa Monica
30' away and they were great about getting the
car there and following up. However, when the
report was less than stellar, they never called
me back to negotiate
Apr 1, 2017
Response from current dealership:
Hey there Scott,
I am aware of this situation. Not to bring up any excuses, but the sales person who was in contact with you did break his phone, and we had to try to find your number, and that did take some time to do so. I know we did end up following up with you, and simply couldn't;t get numbers to meet. I appreciate you giving us a chance to earn your business.
-The Car Lux Team
I am aware of this situation. Not to bring up any excuses, but the sales person who was in contact with you did break his phone, and we had to try to find your number, and that did take some time to do so. I know we did end up following up with you, and simply couldn't;t get numbers to meet. I appreciate you giving us a chance to earn your business.
-The Car Lux Team
They sold the cars weeks ago, and still has not remove the ad. When I
called for the car, the sales person said they'll look into it and call me back.
No one call me back.
Jan 26, 2017
Response from current dealership:
Hello there Abel,
Unfortunately we don't have access to Car Gurus removing cars off the listings as they stream the links off of our site, where we remove our cars at the time of sale. and this is at the end of the day technology and glitches do happen. We have always helped and served our customers to the best of our abilities. We truly do care for each and every person that sends us an inquiry or walks into the lot, whether or not they decide to purchase a car from us. We value every ones time and we respect all of our potential and to be customers.
I would also like to thank you for gi
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Unfortunately we don't have access to Car Gurus removing cars off the listings as they stream the links off of our site, where we remove our cars at the time of sale. and this is at the end of the day technology and glitches do happen. We have always helped and served our customers to the best of our abilities. We truly do care for each and every person that sends us an inquiry or walks into the lot, whether or not they decide to purchase a car from us. We value every ones time and we respect all of our potential and to be customers.
I would also like to thank you for gi
Jan 15, 2017
Dealer responded to my message the very next morning.
Jan 26, 2017
Response from current dealership:
Thank you very much for your input. We try our very best to get back to customers as soon as we can.
-Car Lux Team
-Car Lux Team
Jan 2, 2017
Fast response but I wasn't able to keep my appointment hopefully soon I'll be able to make my way through
Jan 26, 2017
Response from current dealership:
Thank you very much for considering to purchase a vehicle from us. Thank you for your input
-Car Lux Team
-Car Lux Team
Oct 2, 2016
Responded quickly.
Oct 3, 2016
Response from current dealership:
Thank you very much for your input
-The Car Lux Team
-The Car Lux Team
Sep 21, 2016
Excellent communication
Sep 22, 2016
Response from current dealership:
Thank you very much, we try to be as transparent and easy to work with as possible
-The Car Lux Team
-The Car Lux Team
Sep 21, 2016
Flvery gooddd still need to go see the car very warming messge
Sep 22, 2016
Response from current dealership:
Thank you very much for the interest in our cars. Hope to see you soon!!
-The Car Lux Team
-The Car Lux Team
My experience with this company was great, Mr. Hadi picked me up from the airport on the test drive of the vehicle, he answered all my questions and made the whole process smooth and comfortable. There car lots definitely have a lot to choose from!!!
Sep 6, 2016
Response from current dealership:
Hey Antonio, Big time pleasure doing business with you and I hope to hear from you for your future car purchase needs. Have a blessed day
Thanks
-The Car Lux Team
Thanks
-The Car Lux Team
Aug 31, 2016
prompt contact and sent me photos same day. good service.
Sep 3, 2016
Response from current dealership:
Thank you for your interest in one of our vehicles, looking forward to assisting you for a future car purchase
Thanks
-The Car Lux team
Thanks
-The Car Lux team
Aug 25, 2016
Bought this car - Hadi was great to work with at every step, and has really
made this a good experience overall!
Aug 30, 2016
Response from current dealership:
Pleasure doing business with you. Very much hope to see you for your next car purchase!!
-The Car Lux Team
-The Car Lux Team
Aug 21, 2016
Very nice people, cars in good conditiom.
Aug 22, 2016
Response from current dealership:
Thank you so much for your business and looking forward to serving you with your future car needs
-Car Lux Team
-Car Lux Team
Aug 6, 2016
Responded quickly, two separate dealerships so make sure you ask where to go to see vehicle you want to look at. Fair dealer.
Aug 13, 2016
Response from current dealership:
Thanks a lot Michael for stopping by our dealerships, looking forward to serving you with any future car purchasing needs
Jun 19, 2016
It was good for me being a first time buyer. I got attended by the sales manager Pete who made everything seem good
Jul 18, 2016
Response from current dealership:
Thank you for giving us a chance to earn your business and look forward to assisting you with your next vehicle purchase and referrals!!
Jun 18, 2016
Some great guys,really good experience,i bought the S430 from them.I plan
on going back to buy my son a car from them.Thanks Guys
Jun 18, 2016
Response from current dealership:
Great doing business with you Walter. Hope you enjoy your pristine S430. Looking forward to assisting your son with a vehicle purchase. Thanks for the review.
May 25, 2016
Great service knew all the answers to my questions in an understandable ways thanks again
Jun 12, 2016
Response from current dealership:
Thank you very much for a chance to earn your business
-Car Lux Team
-Car Lux Team
Mar 27, 2016
Had no problems, car is In
excellent condition.
Jun 12, 2016
Response from current dealership:
Thank you for giving us a chance to earn your business
-Car Lux Team
-Car Lux Team
Mar 14, 2016
Nice deal and good response
Jun 12, 2016
Response from current dealership:
Thank you for giving us a chance to earn your business
-Car Lux Team
-Car Lux Team
Feb 29, 2016
Despite reading all the reviews on Car Gurus and Yelp, I decided to drive the
hour and a half up to Inglewood to check out a car I was seriously interested
in. Despite confirming a meeting time, I arrived to learn the car was being
housed at their "other lot," which is really a derelict building with a fenced in
yard cluttered with cars. That was all fine, until I learned that my car was
behind another in the showroom. Despite being busy, the owner demanded
that he move the car himself, so I waited 15 minutes for him to finish
whatever he was doing. Then, he comes down without a word of greeting,
moves the car, and the person helping me, Eryck, went to start the dust
covered car only to realize the battery was dead. "Are you in a rush?" He
asked. I left immediately. I give two stars because Eryck is a super nice guy,
all things considered, but just go elsewhere to purchase. Honestly, save
yourself the time, the gas money, and the headache.
Mar 4, 2016
Response from current dealership:
Firstly I would like to thank you for the opportunity you gave us to earn your business. I would like to start and say thanks to our loyal customers we have been able to expand to a third location which is next to our second location that stores another 100 cars. I do apologize for the extra "dust" and maybe not the best looking building because we just recently moved their and are under construction. The car you inquired about is actually one of our nicer cars, and we had just recently moved the car from our main location on La Brea to the Hawthorne location. This car is never being
More ...
Feb 27, 2016
Did good. Called me the next day. Said
he would notify me if they decided to
lower the price.
Mar 16, 2016
Response from current dealership:
Thanks for the opportunity to earn your business
This was a grate experience they helped
me and did what the could and did not stop till
they got me what I wanted. Shout out to
Henry and hadi that made everything
happened. If you want a used but clean car go to CARLUX don't
matter if you have good or bad credit take it from me I
went in there with bad credit and came
out with the car I wanted. Not any dealer
can do that. So if your interested don't think about it just go and
they will help you out.
Sep 1, 2016
Response from current dealership:
Thank you so much for your business
-The Car Lux Team
-The Car Lux Team
Feb 16, 2016
Called specifically for this vehicle. Asked if it was still
available they said yes. After a two hour drive, I arrived to
be told the vehicle had been sold that morning. I felt it was
a ploy to get me to come in. The salesman almost
immediately tried to sale me other vehicles.
Sep 1, 2016
Response from current dealership:
Hello there Alfred,
I am very sorry for your negative experience here I truly am. The issue he is that we are a high volume dealer that prices our cars in a way to make a fast sale. We spend a lot of money in advertising to many different sites and we get a lot of customers to come in on cars at the same time. It is not rare that we get multiple customers at the lot for the same car at the same time. We do not try to do ANY type of BAIT AND SWITCH, because we specialize in unique cars and understand that majority of our customers only want that specific car. We do not try to waste our times
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I am very sorry for your negative experience here I truly am. The issue he is that we are a high volume dealer that prices our cars in a way to make a fast sale. We spend a lot of money in advertising to many different sites and we get a lot of customers to come in on cars at the same time. It is not rare that we get multiple customers at the lot for the same car at the same time. We do not try to do ANY type of BAIT AND SWITCH, because we specialize in unique cars and understand that majority of our customers only want that specific car. We do not try to waste our times
Feb 15, 2016
Great
Sep 1, 2016
Response from current dealership:
Thank you very much for your review
-The Car Lux Team
-The Car Lux Team
We went to see the VW Beetle advertised and had a good
experience with Eryck. He was very nice and informative.
We thought we would buy this car, even though they were
not willing to negotiate the price. We placed a $100 hold
and requested a few things to be repaired. They did these
few minor requests but In reviewing the CarFax provided we
became very concerned with all the service records and our
good feeling about the car was removed. We went back to
the dealer to explain our concerns and requested the $100
back. They were very accommodating and even offered 3
free months of warrantly. We still needed to walk away. I
would go back if looking for another vehicle.
Jan 19, 2016
Took check to dealer to complete
purchase, car was not prepared
for delvery..dirty, balding mix
matched tires..I complained about
the presentation, and owner
response was "We have done all that we
are going to do to this car"..No Sale!!!
3Stars
Jan 11, 2016
Contacted, but we had already bought the car
Jan 3, 2016
great
Jan 19, 2016
Response from current dealership:
Thanks for your business!!
Dec 24, 2015
When asked question about vehicle they
became bothered that i asked and said
many cars out there else where that i
could look at
Dec 6, 2015
Dealer responded, saw vehicle check engine light on, dealer
was repairing car and call me back,received reply 2 days
later saying it was cats, 5 days later, no reply.
Jan 19, 2016
Response from current dealership:
Hello Norman,
I am very sorry for your negative experience. The car that you were interested in was fresh inventory is stock. This car was never ready for sale and was in the service department. When you called, we were still performing our normal inspections on the car, and we detected that this car's check engine light was on. After further tests, we realized that the car was missing catalytic converters, and thus decided to return the vehicle because we do not advertise any car with any issues to for our customers. This car was sent directly back to where we had purchased in from for ret
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I am very sorry for your negative experience. The car that you were interested in was fresh inventory is stock. This car was never ready for sale and was in the service department. When you called, we were still performing our normal inspections on the car, and we detected that this car's check engine light was on. After further tests, we realized that the car was missing catalytic converters, and thus decided to return the vehicle because we do not advertise any car with any issues to for our customers. This car was sent directly back to where we had purchased in from for ret
Nov 1, 2015
Great communication!
Jan 19, 2016
Response from current dealership:
Thank you for your business!!
Oct 27, 2015
received a call back within 24 hrs and helpful with infomation
Oct 23, 2015
Overall great experience got the car I was
looking for in my price range. Process
was simple Eryck G. The sales gentleman
was sooo nice and helpful I highly
recommend carlux to anyone
Sep 11, 2015
Did not purchase my car here but the sales agent constantly followed up with me to keep me posted on the status of the vehicle I was interested in.
Aug 9, 2015
I had a very bad experience at this dealer. I so the price it was on
line 15,979, the financing manager told me that it was for cash or
good credit only, the salesman told him that my credit was over
800 so I qualify for that price, but before I singned the papers he
the financing manager change the price and I didn't pay attention,
then he told me you have 48 hours to return it if you don't laike it,
but he didn't give me the contract, I didn't said nothing because it
was a thousand $ pendind that I supose to bring the next 3 days.
When I saw the agreement I see what he did he increase one
thousand $ to the original price so now I have to pay over two
thousand $ with the taxes and interst. The person who did this
fraud his name Chris.I want to alert people from doing bussines at
this dealer.
Jun 27, 2015
They helped me out and explained
specifically!..
Sep 1, 2016
Response from current dealership:
Thank you so much for your purchase here and hopefully we see you for your next purchase.
-The Car Lux Team
-The Car Lux Team
May 19, 2015
Very professional n accommodating!!
Jan 18, 2015
They never called me back to try and
work with me on getting a car. I called
and called and messaged and just got
nothing. Horrible service provided by a
gentelman named henry.
Oct 7, 2014
poor customer services..... I bought a car from them and was
missing a master key but up to now never got it now am going to
spend more to buy one.it seems that they are just after money no
good customer services I don't know about the other customers
but they have to improve on there services
Jul 23, 2014
I bought my 2006 Mercedes AMG
from this dealer about three
months ago. After contacting the
dealer I got the real fast response
back from George. He was very
knowledgeable and friendly and
set me up with an appointment to
see the car. I went there the same
day in the afternoon to see the
car. It was love on first sight, I
always wanted to have a Cls and
this one is a black on black AMG I
was so happy but at the same
time afraid because of my bad
credit I was afraid not to be able
to be financed. After seeing the
car and test driving it I was
introduced to Hadi a very young,
cool and friendly finance
manager. He worked his Miracles
and made it happen it was little
bit more then what I wanted to
pay monthly but with the little
down payment that I had I was
happy to be able to get the car.
George is a great salesperson I
would definitely recommend this
car dealership. I actually sent my
coworker that was looking for a
car there. Nice modern
environment. Thanks again guys.
Jun 7, 2014
dealer was extremlly rude ansd pushie got mad hung up on me
May 19, 2014
Terrible customer service.
Employees have no idea what
they're doing.
Apr 17, 2014
jorge was very friendly and helpful.
May 27, 2013
Dealer called me regarding a car inquiry. They told me the car was
available on their lot for viewing. I drive to take a look the day after
when done with work. The car wasn't there. "Oh we sent it to the
dealer to get it certified.."
Feb 10, 2013
Fast response nice customer service!!!
Dec 13, 2012
This dealership was the only one to respond after many inquiries to various others. Not only did they respond but they produced quality service above and beyond reproach. They were professional and friendly. I had the pleasure of working with Mike who was outstanding!!! If there was a better word to describe the customer service I would use but this is it for this old military man. OUTSTANDING!!! I recommend Car Lux to ANYONE looking for a good, well maintained luxury vehicle!