Car Cloud Auto Group

Responded

Bought my car from them Jennie was great must see her

Very good communication

Answered all the questions and gave great information.

Responsive and friendly.

Great Service

Easy to deal with. They did what they promised start to finish. I highly recommend them!

Yes the dealer was very professional and responsive. I am still in the market for a dodge journey and working on getting a down payment together

So I went and got a car here. Do not purchase "as is" from here. I hadn't had the car a whole month and the rear diff was about to go out. So I called because I agreed in the office that if there was any major issues we'd try to work it out which isn't a problem until they say they're going to get an answer for me and call me right back. The first time I didn't get a call back was a couple days after I got it and the blend door actuator started ticking. $20 fix but I still wanted more info from them about the car. The second time was to see if I could get a service contract because I'm able to up to 90 days after purchase and to see if there was any way they could help me with the rear and to find out exactly what their "potato of a mechanic" did. It was said it was the rack and pinion but now I'm thinking she meant a pinion gear. Either way that was 3 days ago.

They are quick to respond and the listing was accurate. The staff was so helpful . John and Jenni made things so easy. I would recommend this dealership

The vehicle was exact as advertised, very helpful stuff answerd all my questions had reasonable pricing.

Everything went smooth. No complaints

Overall my car buying experience with Car Cloud Auto Group was very good. I dealt mostly with Jeannie by phone and she was very friendly and helpful. This was my first time purchasing a vehicle online, and the communication from the dealer could have been a little better - but I was also somewhat skeptical and on edge about the process from the beginning. In the end, the vehicle was delivered as agreed upon and everything met or exceeded my expectations.

Fast response

The dealer contacted me via e-mail. to schedule an appointment . It was an out of town dealer so we did not accept the appointment . We needed someone local.

they were fantastic

I had a very bad experience with this bad dealership. They sold me a car with a lot of problems!! I discovered the issues after purchasing it. The car wasn't even safe to drive home and I discover that driving home on the highway. I called to let them know that the vehicle had issues and they got mad and asked me to return it!! I did so and they have not yet returned my money or any phone calls. Buyers beware!!!!!

My experience at car cloud auto was amazing. They did everything in their power to make sure I got a good deal and that I was fully satisfied with my purchase before I closed the deal. The staff there is amazing and very nice. I am very glad that I chose to get my vehicle from there. I recommend this dealership to anyone who wants an amazing vehicle for a Good deal. I promise you will not be disappointed. I know that I am not. I have already been telling my friends, family and Co workers about this place and giving them the information so they can get a nice reliable used vehicle that looks and drives like it's brand new. This place in v.a is definitely the go to place for your next used vehicle.

Very professional and courteous. The model shown was missing a couple of options so they said they would keep and eye out for me.

Quick response

Very professional.

Fast response. Didn’t answer any questions, but send a bunch of emails and offered test drive and phone call, what I didn’t wanted - just wanted some more information about dealer fees. Decided not to buy that truck.

Reached out to me on a daily basis to let me know that the vehicle was still available . Really nice and helpful people

Lousy.....Setup appt. Was running behind getting there due to interstate traffic because I had to travel some distance to get there. Called and texted them several times to let them know I was En-route and WOULD be there. They called and said they sold it while I was en-route driving down there and only about 15 more mins more drive to dealership. What a waste of a day for myself and son! Sketchy! Don't bother.

I would have bought this very car if they would have financed at 3.84 % via Capitol One. They were forcing me to take an 8.69% loan through Westlake Financial. So I bought elsewhere.

Timely response in inquiry, helpful, and answered any questions I had.

Very professional

Prompt responses to all of my questions. And good communicationa throughout...

Great

VERY SHADY PEOPLE! Did not like the Jeep Compass once I drove it. Engine rough, steering stiff. Test drove a GMC and was willing to buy it cash. There was a 90 day 3,000 mile warranty sticker on the window with the name, make and VIN number of the vehicle across the top. First thing said, when it was time to draw up the papers, there was a $695 charge for the 90 day warranty. After I wouldn't fall for that (suddenly they GAVE me a FREE 90 day warranty) they brought the paperwork. They wanted me to sign BLANK documents. They kept trying to get me to sign one page at a time without letting me read all of them first. The documents that had the GMC information on it had it big bold writing that the vehicle was being sold as it, the dealer was not responsible for any problems whatsoever, and there was no refund under any circumstances. They tried to throw out the warranty sticker that was on the windshield but I went outside and got it out of the dumpster. I shredded my papers and left.

Quick response

Great

I was waiting for my trade in price then if we were happy with that was calling to put a deposit down. They even said they could deliver the car to PA. Emailed them 2x then found out they sold to someone else.

Very good ecp9

Great guys to work with. They will work with you to ensure your purchase is the right one and you’re satisfied. Looking forward to receiving my title for my 2013 X3 that I got from car cloud auto group. A thank you to Frank and the team.

Awesome experience!!!

They responded fast and Greg is very professional,charismatic and got me approved in no time

It was a good one. I was merely trying to do research on vehicles before I make a decision to buy!

Very helpful!

Very nice staff. We drove away with the vehicle we wanted. I would recommend anyone to go here and find a vehicle. Shot out to jarvia she made sure we drove away with the Denali thanks. I'm sure I didn't spell her name right.

We found Car Cloud Auto Group through a link to CarGurus on Facebook, were looking for a Grand Cherokee that's not either white or black. They had listed what we were looking for. At the dealer, Javeria helped us with the purchase quite thoroughly. Unfortunately I found the numbers she showed us concerning the price they charged for the vehicle. The numbers shown to us showed one of the estimates of retail value (Edmunds, NADA, or Kelly Blue Book) have absolutely nothing to do with the dealership's profit on the vehicle that we were purchasing. We, as customers, have not even a clue what their profit margin is or should be. Our trade-in got less than half of the rough trade-in value. We are very happy with our purchase although probably overpriced.

A very poor after sales reception. It's been more than a month and I still don't have the title to register the car even though I paid full cash for it. I will never recommend this dealership to any friends and family

Crazy business. Was supposed to try and get me more favorable financing than my own prearranged. I called and they said they would call me right back. Never did. They then texted a cryptic message to which I called them and was told they would send me another detailed message?! Then they never did. If you want to deal with crazy people then by all means shop here.

Car was fairly rough. Was told the 90 day warranty was optional on the phone and by the salesman in person(650 dollars). The buyers order showed the warranty and when I asked to remove it the manager said it could be taken out but the processing fee would increase by 650. Actually told me they have to list them cheap on CGurus to get activity and build in their profits with fees and “warranty “. Wasted 2 hours driving.....

Good honest sales people and owner.

Jason was very easy to work with. We got a great car for our nephew.

Met with the dealer. I like the offer, vehicle was in great shape but did not have one of the features I was looking to get.

I called to see if car was still available for a test drive and was told yes. I drove an hour from my house to the dealer who said the vehicle was in the shop for inspection and not available for a test drive.

Answered all my questions

Friendly salesman. I did not buy the vehicle but it was just cosmetic issues that deterred me.

Great Experience! The Salesman Tim was terrific. I got the car I wanted, hassle free. Tim did a great job helping me. I got a great car. It runs well and I have all the emenities. Thanks Tim and Car Cloud Auto Group. I recommending you to all my freinds.

Very helpful willing to accommodate my needs.

Great experience Tim really helped and made it an easy experience

Very helpful, thanks!

Eric and Tim were attentive , knowledgeable and professional. They go the extra mile to make you feel like family.

Very responsive

I went to this dealership with the expectation from salesman staying over the phone I was approved. Only to get there to find out the vehicle I was interested was taken to the their shop for repairs. So I Tim let me look at the over vehicles, so he was very friendly and helpful. I tested drove a few cars but decided on a 2012 Chevy Cruze only to find out they couldn’t approve the deal for a car almost $3000 less. Which like I told him I had already been approved with the same bank for a vehicle $400 more than this one. Make a long story short I was a afternoon with a pregnant wife sitting in our truck for almost 3 hours. Not too mention 3 days of horrible deals with banks with ridiculous interest rates. I had known I didn’t have an approval I would kept my 2010 Scion and would have saved my credit ratings. I truly irritated with the entire ordeal.

The staff at this dealership is super friendly, patient, and helpful. I would definitely consider this dealer in the future.

Had the dealer not contacted me I might not have gone in. They had a good selection of vehicles there and I was able to test drive 2 of them. Very nice people.

Great response time. Made a offer to scheme a test drive immediately.

Great!

Good customer service just didnt keep me updated when vehicle sold

I had a great experience working with Car Cloud Auto Group. I first contacted the dealer on line and received an almost immediate response. I tend to get busy with work but, Eric faithfully followed up on my promises to get back with him :) A few days later when I was able to make it into the dealership, I was greeted by Tim who led me to Eric, both were honest and friendly and lived up to every promise. Although my husband was at work at the time and unable to make it into the dealership, Tim & Eric were patient enough to let me call him and bring him into the process. Eric took me right to the car I was asking about when I arrived. Cloud Auto does not try to bring customers into the dealership with one car and then sell other higher priced cars after customers arrive. I believe I got a great deal for my money and the process of buying the car was quick. Eric did not spend lots of time trying to sell me additional plans or accessories for the car that i did not want nor did he try to pressure me into making a purchase. I made a joke to Eric, prior to buying his vehicle, "that I had decided to purchase another car somewhere else, after I had already agreed to purchase one of his cars". Still, he did not loose his cool, and only thanked me for looking at his cars and told me he was sorry we could not do business and hoped we could do business in the future. I laughed and told him I was only joking. I walked away from this experience, getting the car I saw in the picture and the one I wanted, having made good use of my time, believing that I had gained new friends and giving my son a birthday gift that made him happy but, also one that made me feel he would be safe and it would be reliable with him in it. I would diffidently recommend Car Cloud Auto Group to my friends, family, neighbors and anyone else who would listen.

I was difficult to deal with because I dont trust used car dealers. They were very proffessional and patient I did purchase the vehicle. Good experience overall

No they never e-mail me back I call them on the phone and I when up in there in person and looked at a vehicle. but didn't get it I brought different one......

The inquiried vehicle had already been sold so they pushed me into looking at another truck. The salesman calls me every day to try to get a deal. And is very persistent. After I told them when I’m ready to purchase I would contact them. He still calls every day

Good people. Not too overbearing on sale.

Very good

Good

There call and email me thank you

It was not the best experience. on this dealer The first day I was in this dealer I talked to two people who were brothers were very kind but we did not reach any agreement on the price the second time i contact the dealer was not with the same people We exchanging text messages be this site and We were able to agree on the total price out of the door for the car be text messages so My family and I drive an hour to the dealer With the cash amount we had agreed. I drove the car I liked and at the time of talking about the money they told me that they did not accept that amount of money for the car . I'm a businessman too, but I do not play with people's time.

Question sent by email. Dealer responded promptly.

the lady really worked with me and i am definitely going to give my business.

Excellent service and i brought the truck!!

I bought this gmc from Tim at car cloud in Stafford VA great guy was able to get me in the car I wanted on a great deal fast and friendly and a great buy thanks again

Great will buy again came here all the way from pa

They have kept in touch so when I'm ready, they are there.

fast responce to bad truck was sold

I take an appointment with 3 hr driving for nothing.. the car wasn't there .. very disappointed

I was misled on the service contract pricing,type and length. Very disappointed in the overall finalizing aspects of this deal. I would not recommend this dealership.

Passionate salesman and honest dealer. Bought my first car there, a VW Tiguan, great price and great car.

Didn't try to hard to work with my schedule to get me there to take a look at it

great

Someone else was purchasing the car as I arrived

Very willing to help but no pressure very fast response to emails

Ive never had a smoother experience buying a car. Timothy is awesome he goes above and beyond to satisfy his customer. I would recommend them wholeheartedly.

Courteous, just to far away and no way to get there