Camelback Ford Lincoln

My husband called the dealership to make sure the vehicle was there and available to purchase because we do not live in the area. We let the sales rep know we are on our way and ready to purchase the car. We drove 3 hours just to be told the vehicle had been sold! I was extremely irritated. These people wasted my time and money.

I was treated as if I was a first time buyer with no knowledge of having experience purchasing vehicles. I was told my fico score was alot lower than it was. When I explained I use credit karma and I have in real time my scores through my bank both the kid salesman and the manager stated that those aren't correct. I was offered 13.9% interest rate which was a joke and a waste of time. Oh ya that was after I was told they add 5k to the msrp. I wouldn't recommend camelback ford to my worst enemy. I've bought and financed around 10 vehicles since the age of 19. By far the worst experience.

Awesome!!! They went above and beyond to help.. didn't buy a car but still looking at their lot

Great

Great dealership! Ended up getting a similar Explorer ST close to Florida where I live.

Very nice and helpful look forward to hopefully dealing with them

Extremely friendly and helpful

5 stars

Only top of the line, i.e. most expensive were offered despite my specifying I was interested in a base model

Wonderful

prompt responce and easy to work wiith

When I saw the reviews on this place and it almost scared me from getting a car from here. I contacted both for and toyota, but ford was far more responsive and seemed to really help me with choosing my car. I am very young and switching jobs and they helped find the perfect car for me in my budget. I was also starting fresh with car insurance and they set me up with someone who could help me. It was a great experience and I'm very happy with the car I got.

Camelback Ford was quick on response

The online sales manager got ahold of me for submitting my request and she was super nice no surprise, told me there would be a salesmen calling me to tell me and give me any answer or info I was asking for. I talked to Raúl which started nice and attentive then started not responding to my calls or text or saying things like I'll find out and get back to you or I'll ask. There was never a straight answer. I took over a week for the dealer camelback ford in AZ to take my down payment so I knew the car was going to me. I talked to 9+ different people just to talk to the sales director chase or something like that, that finally gave me a straight answer and gave me the info I wanted. After all said n done on Wednesday I started talking to Raúl again he told me the car was going to an other dealership to get a final inspection was told needs 4k for repairs and 4 days later was refunded my down and now Im stuck with 6 credit dings on my credit score. BEWARE STAY AWAY! nomorespace

Quick and courteous online scheduling. Unfortunately, wasn’t able to go through the buying experience though.

I would rate less than 1 star if I could. Showed up for test drive on a Sunday - they said they lost the keys and showed only the outside. They rescheduled the test drive for the next day. Monday showed up for test drive, only to find out the car was already sold to someone else. Jacqueline Rodriguez was the "salesperson" I am upset and disappointed about the terrible service and betrayal. However, I am not shocked or even surprised based on other reviews of this dealership. Good luck to anyone trying to buy a vehicle from them!

Was going to buy the car after they repaired a few things I found on the test drive. They told me for 5 days that it was not ready. Called next morning for Jackie and left a message on her phone. She never called back . Called later that day and she said an X employee bought the car. Sounds a little fishy to me, didn’t even bother to call me. All the previous bad reviews about Camelback Ford are true. Wish I could give them a - 5 star review an

I didn't purchase the 2016 truck pictured to the right. I did purchase another 2017 truck. Everything went fine until the agreement to purchase was complete. From that point forward EVERYTHING was unsatisfactory. After I signed the purchased acceptance took two hours to simply complete only part of the paperwork. The vehicle had not been prepped/cleaned, tires swapped, or titled. I drove my trade-in auto home and was told the truck wuld be ready midway the next day. No call came until around 1:30. I was told the truck would be ready for pick-up between 3 and 4 o'clock. I drove the 55 miles to the dealership, arrived at 4:15, and was astonished to find the truck parked. The cleaning had not been done as promised. The only thing that was done was a tire swap per agreement and even that was screwed up. Four different size tires were swapped but not the spare. So now I have 4 tires of one size and a spare of a different size. Then it took 2 hours to get the title work finish

They responded quickly Very polite

Outstanding! Accomodating! Personable! Effecient!! Trustworthy!

The staff were very friendly and easy to work with. My first issue was withe the amount of money I was putting down on the car, CarGurus estimated payments were $278 a month, the dealer came in with $333. I realize CarGURUS price is an estimate, but off $55 a month is a lot. The sales manager got the price down to $315, which I agreed to. Working with their financial person, Alex Ochoa, he got it down to $306. So all is good at this point and purchased the Mustang. The car was advertised to have navigation in it, which it did not. When I questioned this, I was given the run around on this and the nobody would call me back. I called Alex up and said give me $150 for a Garmin GPS and I will be fine. He agreed and I am now waiting to see if I receive the check.

They answered my questions and encouraged me to visit the dealership. I am not at that point yet and they respected that.

Great selection

Professional great follow u I bought a car from them

Purchased the MKZ - very pleased!

He answered my questions about the vehicle. I then was ill and not able to call him again. I believe the vehicle was sold when I checked back.

Quick response

They drove the vehicle to our house for a test drive and followed up.

Horrible. Staff and managers not on the same page with inventory. sales rep lied to me about a credit run. Then told me to my face he didn’t and then I got an email. Unprofessional waiting period, didn’t have car ready for my appointment waited 35 min just to get the car pulled up to look at it. Wouldn’t recommend this place to anyone

Horrible. I was trying to put 7k down on a car that was 11.5k n filled out an app n they didn’t call or try to help get me financed. I also offered a 1000 less cash n was told no. Just not helpful at all

2 stars for quick response after messaging via Car Gurus. All downhill from there: Worked with Lexi. Her "best" offer on the 2020 Explorer on paper was $41,6XX Out the Door and we offered $38,000 Out the Door; couldn't come to an agreement, totally understandable. But wait.... A day later, Lexi calls me, not the other way around, and I quote, "After speaking with my manager, could you raise your offer a little to $39,000 Out the Door, that's the best we can do." I asked for confirmation that it included TTL, OUT THE DOOR and her response, "yes, it does". I called back an hour or so later, left voicemail asking for the link in order to start paperwork online. Silence until the evening when I get a text saying she "spoke to manager and the best we can offer is $40,500 and we will still be losing thousands". It's the "options" that magically appeared and raised the Out the Door price.... Better yet, it's called: "the ole' Bait and Switch from Lexi at Camelback Ford"

Good experience

He was nice car was sold

They were terrible. The salesman lied from the moment that he returned my call. I was told that they would have this vehicle for me when they opened, due to him returning my call at closing. The next morning I arrived and they didn’t have the Ford Escape that was advertised, and they tried pushing me into buying a completely different kind of vehicle that was nearly three times more expensive. I walked out when the dude continuously asked for more down payment on a car that I didn’t want, for financing that I didn’t want. I brought cash. Don’t deal with this dealership, bait and switch should be their motto. Thanks for reminding me to call the better business bureau on them. They don’t deserve the one star that I had to give.

Horrible experience. Salesman never followed up with, despite repeated calls and attempt to talk to him about this car. Let several messages, no reply. Passed credit application and never got paperwork for the automobile(I LIVE OUT OF STATE). Extremely unprofessional .

Never was able to see the truck in person. Couldn't get financed even though was told I was pre-approved. I actually had to call them the next day to find out i was not approved. The least they could've done was call me back.

Everyone was very nice and helpful. I had a way better experience with them than I did at Camelback Hyundai. I ended up purchasing the vehicle from Camelback Ford/lLincoln

They reached out but I ended up seeing someone else because the guy that made the appointment was gone or busy and after several days the car was filthy,not detailed and had dents on passenger side and couldn't get a answer if they would fit .Not good customer service and I used to run a dealership.

Really great customer service very quick and to the point very helpful people

Sold me a $50k truck with leaky head gasket and 7cleared codes in the system. No offer to fix it, no apology, completely wasted my time and money. Glad I had it inspected but because they sure didnt, it fit they? So after the unprofessional handling of this by "sean" I think who claimed he was the manager of all. We returned it two weeks ago. Still havnt seen the refund for my down payment. No follow call no nothing? Place is pretty bad. Seems like a bunch of kids working over there.

Raul Garcia did a great job!!!

Great people

Very disappointing. Would have rated a 0 but it wouldn’t review without at least 1 star! When we got there the $15,998.00 price all of sudden became $21,000.00. It turned into a four hour headache and an additional 6 days of them keeping car to fix the a/c.

They contacted me promptly and frequently. They were very nice and wanted my business.

Called this dealer with my financing All ready to go .. they take a application with my info and social number run my credit 2 days in a row then ask me to send a picture of my license And social Now they start wasting my time the car isn’t sold they still have it . Now it’s some other person was looking at it and. They are coming in so why did they take my info and run my credit two times if they had some one .. what a poor way to deal with a customer.

Overall service was bad with the exception of two salesmen that happened to be brothers . When I went to go test drive a truck I turned it on and white smoke literally filled up the dealership parking lot where truck was at apparently when the mechanic serviced the truck he forgot to put oil back in the truck.

Awesome experience

Great experience, thank you Robert, Raul and Jackie for the great experience and we love the mustang!

Car was advertised before it passed safety inspection. Sales Manager convinced me to consider other vehicles. Basically doubled my price point. When I said I wanted the Lexus, he said it already went to auction. Kept my car keys and drivers license hostage. Worst shopping experience based on their sales tactics. Waste of 5 hours of my time. Would not recommend this dealership. Very disappointed I did not get the car I went for.

Even they scheduled an appointment, they sold the vehicle prior and never told me.

Would not hesitate to do business with them. Unfortunately we are moving and the timing just wasn't right. As soon as we get settle I will be in touch with them again. Highly recommend

The car guru ad said it was an automatic but it is actually a manual. Other than that the salesman was nice and got back to me right away.

Didn’t buy the car but I would go back again. Ashley was great!!! Ask for her if she’s there. I liked the 1st price option and financing was up front.

Staff were great and willing to help us in our task of finding the right car

Was a terrible expierence..not helpful,...didn't want to deal with me at all...did the back and forth out the door game..even raised the price... NO THANK YOU...

awesome dealership and good to work with.

Yes, was great

good experience

They took my ID to run credit, and never gave it back. Kept telling me to come back in without actually giving me a firm counteroffer after finding a better deal.

Dealer is pretty hit or miss in terms of overall experience though they do employ a few crummy sales tactics to bait a sale. First off, add 1500+ to every price they advertise where they will tack on a bunch of worthless dealer “upgrades” like paint protection and edge guards- non negotiable. Second, do not give them your keys as they will hold them as long as they can to try and prevent you from leaving under your own accord. Third, they get a bit condescending and sexist if you talk about wanting to involve your partner in the decision process (I.e. aren’t you the man of the house? Ask for forgiveness and not permission...). Fourth, their trade valuations- poor to laughable; my recommendation is to get a instant cash offer elsewhere. When they came back a whopping 7,000 less than that, I wasn’t going to waste a any more time. The only positive in my experience was test driving with the salesman since he genuinely knew the ins and outs of the car. Summary-avoid

Easy buying experience! Would buy here again.

Ended up going with another car at another dealership but had a good communication experience

They tried hard to beat a deal I got from another deal but just couldn’t match it. I will definitely look them up next time I’m buying.

Great experience

Good deal , to far to drive

Best car shopping experience ever. I asked for a detailed out the door price, they were willing to negotiate, and exceeded my expectation in every way. Highly professional sales & finance team who worked hard to make our car buying experience fun, smooth, and quick! I won't hesitate to make Camelback Ford our choice for our next purchase. HIGHLY recommend!

Fantastic car buying experience, well informed and personable sales people, answered all my questions, entire buying process was smooth, professional and efficient

BAIT AND SWITCH! They deserve ZERO stars. I called at 8:30pm to confirm the car I wanted was on the lot before I drove 100 miles to purchase the car. I talked to Sean & he confirmed TWICE it was on the lot. He also made a sexist comment, I should have known then. So I made an appointment and drove to Phoenix. 15 minutes away from the dealership they called me to confirm my appointment. I told them I would be there shortly, they mentioned NOTHING else. So I arrive and wait at “Sean’s” desk for what seemed like an eternity. Finally, Josh (I think) comes over and says “something weird happened.” Oh great. He says that the car I wanted was a trade in and unfortunately the owner’s loan did not go through so they picked up the car THAT MORNING. They’ve only been open for about 2 hours btw! He then proceeds to say he can find me a similar car on their Kia lot. He comes back with a RENTAL vehicle not even from AZ. Not to mention it had more miles & cost more $! AWFUL! AVOID AT ALL COST!!!

Nice people to deal with.

Didn't have vehicle listed, tried to sell me other vehicles. Yet this one is still listed days later, appears to be a hook to get people in the door.

Great

It was fine. They responded within little time.

Smooth experience.

They called me back a few minutes after I contacted them. Unfortunately the car was already gone.

The car was very rough. No attempts to even clean up this Trade. Left messages for the internet sales person, but didn't hear back for days.

Very good. Easy to deal with

Must've had at least 4 different people contact me from this dealer, though I believe I sent inquiries on several cars they had available.

Great experience, they were up front and fair. I will go back again.

Working with Siraj and I may end up purchasing this car. This sales guy is funny, engaging, not pushy, kind and really took the time to know what I am looking for. I would highly recommend him as a person to speak to as he was responsive and quick to help out. He deserves a raise! Thanks Siraj you have made this experience worthwhile.

Bought the car very pleased

Quick response the vehicle I was looking at had been sold

A very professional dealership. From the General Manager to the people in the lot, there staff is friendly, helpful and knowledgable about the products they sell. The internet sale manager was especially professional and courteous. A good dealership to do business with.

We had a great experience with everyone we worked with at Camelback Ford. We bought a used Toyota from Rick and Mihui and the whole process was very easy. I really appreciate how responsive they were to calls and emails, and also how transparent they were on their price, as most dealers I had spoken with insisted on only discussing the car in person. They offered to work with our budget and took care of us. We were told about all the standard dealer add ons like warranty, paint protection, etc. but it was no pressure transaction from start to finish. Very happy with the experience, and I would certainly recommend them.

The Dealer was awesome!

I contacted Camelback Ford about a 2013 911 they had for sale I actually came out kinda direct and asked why there vehicle was so high in price it was a 911 S coupe with low miles asking price $80,000 I received a message back from the Sales Manager Jeremiah he stated that Camelback Ford had the largest selection of vehicles around and I'm sending you a few to choose from I thought OK there's 1 car it's the 2013 911 I thought Jeremiah fun and games I contacted Jeremiah again and he said plain and simple he's high on the price because all the other dealers are high on there prices

rudi was very curious and competent

Purchased The car that was advertised. Best Used Car Buying experience I have ever had and have purchased MANY MANY autos used and new over a 30 year period. Rudy was an efficient and knowledgeable sales representative and was very professional.

Camelback ford got back to me quickly. Dealer was friendly and listened to my needs. Camelback Ford made the process easy as they could, didn't pressure me for up sells just what I needed and wanted.

Quick, honest, great people to deal with. Bought the car.

The dealer got back to me right away and informed me the pre-owned car taken in by trade was not up the there standards and didn't pass the quality use car program for resale.

Nice follow up.

very responsive query. understood my "wants" and agreed to find vehicles for me

Said i was approved! I did all the work showed how much i made. Didnt approve me. I would not trust this dealer.

Everything is very good had no problems are very please thank you

Pleasant

sales person was very friendly and helpful did not try and up sale me they offered a test drive right away and were very informed about the product . The finance person was low key and not high pressure. My sales experience as very pleasurable.

Good experience

they were great to work with

raised price on advertised vehicle, after I had completed credit app. Will not return to camelback Ford

Camelback Ford made my recent purchase a breeze! My experience working with Richard Borman on the new car lot was unlike any other I have experienced. He didn't pressure me into a vehicle I was not interested in and he made sure to get me in the exact vehicle I wanted from the beginning. I even spoke with Brian Pashia on the used lot side of this dealership, and he made me feel like family. He even came over to the new lot to congratulate me on my new Ford Edge and confirmed how awesome of a deal I got! Sean Weiss, the desk manager, was quick to assist Richard in getting me the exact pricing I was after and got me a killer deal on my trade in. Thank you all for such an awesome experience! I would definitely recommend anyone to this location and look forward to dealing with this team in my future service visits.

They were very professional and willing to work with us.

Would have been five stars except when we brought the car the battery died within 24 hours and we told them we had to replace it. They said no problem, they would refund us the cost of the battery... it's been almost two weeks and we still don't have a check.

Excellent

Went to see a vehicle that was advertised. Car wasnt even there and tried to sell us another vehicle. Even after telling the salesperson the specific reasons the vehicle was being sought out. They still tried to get us to go to a tent sale. !!

Tried twice to deal. First had a deal and somehow in a few hrs the car sold. Second got a price and then they called and it was raised a $1000.00 . Not a good place to deal with.

still has truck listed automatic even after I called and let them know the pics show a stick shift.... wasting people's time is lame!

it takes them a week or longer to respond and they never use my correct name - they are usually way over priced and try to sell you something more expensive

Dealer could not find the truck ...took more than 30 minutes and then found it and it was a "beater" ...in bad shape, dirty, dented, etc ...

Despite my disinterest in the car I test drove, this dealership calls me daily at minimum. Three different salespeople say they are taking me off the list and the calls persist.

I filled out the paperwork about the truck I wanted Camelback responder within 24 hrs. They responded frist with an e-mail then 24 hrs. after the e-mail they had called with a very low pressure call. I was pleased.

Did not receive a response for 1 whole week. Then a phone call that did not answer any ofthe questions I had about the car

Lady helped out a lot. Would buy from if I find right car

was looking online for a ford f150 called cambelback ford they had one then asked if they could send me some pics of the truck they did I couldn't get down their that day they called me back the next day and asked if I was still looking for a truck and that they still had that truck they sent pics of and got me down there after talking to a sale's person took me 20min to drive there for nothing truck was not there and spent the next 30mins walking around the parking lot for them to tell me they don't have the truck and then tried pawning another truck off on me waist of my time. Just said the truck was there to get me down there the sale's rep I spoke with on the phone wasn't even there when she told me to come and ask for her customer service was really BAD....