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Brustolon Buick GMC
About Us
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Today 8:00 AM - 6:00 PM (Open now)
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47 Stonington-Westerly Rd
Mystic, CT 06355
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Mar 10, 2026
Very nice
Feb 26, 2026
Ricky was great! Wish I had known that the price listed on Car Gurus was contingent on financing. Have to scroll down and read the fine print. Wasn’t clarified when I mentioned that I was a cash buyer on the phone. Otherwise, Ricky was great. The process was easy. Thought I was going to look but I was able to drive it home a few hours later.
Feb 27, 2026
Response from current dealership:
Thank you for your feedback, Kaja! It’s wonderful to hear that Ricky provided excellent service and made the process easy for you. Your insights regarding pricing details are greatly appreciated, and the team will continue working to ensure clear communication for all customers. Everyone looks forward to seeing you again at Brustolon Buick GMC and wishes you many happy miles in your new vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Kayla and her staff are great! Very helpful, informative, and transparent of what to expect during my car buying experience with Brusolon in terms of pricing and negotiation if possible. I have not made a decision yet and Brusolon is among those at the top of my list.
Feb 18, 2026
Response from current dealership:
Thank you for your kind words about your experience with Brustolon Buick GMC! We’re thrilled to hear that Kayla and our staff provided you with helpful and transparent service during your car buying journey. We appreciate you considering us among your top choices and look forward to assisting you whenever you're ready to make a decision. Don't hesitate to reach out if you have any questions!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Tino really went above an beyond assisting me at Brustolon Buick GMC! He answered all of my questions and
really strived to understand my situation, helping to purchase a vehicle for my elderly family. Tino really cares
and Brustolon was AAA+....Chefs Kiss Tino and Brustolon!
Feb 18, 2026
Response from current dealership:
Thank you for your wonderful review, Sandy! We're thrilled to hear about your positive experience with Tino at Brustolon Buick GMC. It’s fantastic to know that he was able to assist you in finding the perfect vehicle for your family. We appreciate your kind words and hope to welcome you back again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Best experience buying a car with Arvy. He answered all my questions and was very kind and hospitable. I would highly recommend Brustolon and Arvy.
Feb 18, 2026
Response from current dealership:
Thank you for your wonderful review! We're pleased to hear that you had the best experience buying a car with Arvy at Brustolon Buick GMC. We appreciate your kind words about his hospitality and willingness to answer all your questions. Your recommendation means a lot to us! We look forward to seeing you again in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 7, 2026
I had a great experience at Brustolon. All of the staff were friendly and very helpful. We worked with Jim who was great! He made the whole process easy. Definitely recommend buying a car here.
Feb 18, 2026
Response from current dealership:
Thank you, Alexandra! We’re happy to hear that you had a great experience at Brustolon Buick GMC. Our team, especially Jim, strives to make the car buying process as easy and enjoyable as possible. We appreciate your recommendation and look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 18, 2026
Response from current dealership:
Thank you so much for your positive review, Arthur! We're glad to hear you had a great experience at Brustolon Buick GMC. We appreciate your support and look forward to welcoming you back again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 18, 2026
Response from current dealership:
Thank you for your excellent review, Rowley! We're thrilled to hear you had a great experience with Brustolon Buick GMC. We appreciate your support and look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Arvy and Brustolon were amazing! Arvy is such a pro he answered all of my questions to the T! Would
recommend! 10/10
Jan 27, 2026
Response from current dealership:
Thank you so much for your fantastic review, Carl! We're thrilled to hear that Arvy provided you with such great service and answered all your questions. We appreciate your recommendation and look forward to seeing you again at Brustolon Buick GMC!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Tino and Brustolon really stand out as an outlier in todays world of car dealerships. I would recommend He and them to everyone that reads this!
Jan 12, 2026
Response from current dealership:
Thank you for your kind words and for recommending Brustolon Buick GMC! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to assisting you again in the future. Feel free to share your experience with others!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jan 18, 2026
Response from current dealership:
Thank you for your fantastic review, Raymond! We’re glad to hear that you had a top-notch experience at Brustolon Buick GMC. Our team appreciates your feedback, and we look forward to seeing you again for your next visit!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dec 17, 2025
Tino was very professional and had a vast knowledge of cars! Would recommend him and Brustolon!! A+++
Dec 19, 2025
Response from current dealership:
Thank you, Rachel! We truly appreciate your kind words and are thrilled to hear about your positive experience with Tino at Brustolon Buick GMC. Your recommendation means a lot to us! We look forward to seeing you again soon.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Arvy was amazing and efficient. My vehicle was pulled up and cleaned prior to our arrival. He was knowledgeable and knew what he was talking about. Go see Arvy.
Dec 19, 2025
Response from current dealership:
Thank you for your wonderful review! We’re thrilled to hear that Arvy provided you with amazing and efficient service at Brustolon Buick GMC. It’s great to know your vehicle was ready and cleaned for you. We appreciate your feedback and look forward to welcoming you back on your next visit!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dec 3, 2025
Answered promptly and sold me the car. No complaints at all.
Dec 4, 2025
Response from current dealership:
Thank you for your great feedback, Missy! We're delighted to hear that you had a prompt and positive experience with us at Brustolon Buick GMC. It’s great to know you’re satisfied with your car purchase. We appreciate your support and hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dec 1, 2025
I went to see this deal Dan said was great. He was right both Dan and Aaron took great care of me and I drove home in my new vehicle. Great job guys I highly recommend Brustolon
Dec 1, 2025
Response from current dealership:
Thank you, Daniel! We’re excited to hear that you had a great experience with Dan and Aaron at Brustolon Buick GMC. Congratulations on your new vehicle! Your recommendation means so much to our team, and we look forward to assisting you again in the future. Enjoy your ride!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Spoke with Arvy and went over all the features of the Tucson without any pressure. I appreciate someone who is thorough and pleasant. Thank you Arvy and Brustolon
Nov 30, 2025
Response from current dealership:
Thank you, Kay! We’re glad to hear that Arvy provided you with thorough and pleasant assistance while discussing the features of the Hyundai Tucson. We appreciate your feedback and hope to see you again soon at Brustolon Buick GMC.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great selection of inventory. Fast response. Arvy was
great to deal with. Pricing was fair and transparent.
Nov 30, 2025
Response from current dealership:
Thank you, Ivon! We truly appreciate your kind words about Brustolon Buick GMC. We're glad to hear that you found our inventory selection to your liking and that Arvy provided you with a great experience. We strive for transparency in our pricing, so it’s wonderful to know you felt that as well. We look forward to seeing you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Nov 28, 2025
I had the pleasure of meeting with Jim. He and the staff were very knowledgeable and helpful. I never felt pressured to buy and all of my concerns were addressed. Highly recommend Jim and the staff at Brustolon
Nov 28, 2025
Response from current dealership:
Thank you so much for your kind words, Joe! We're pleased to hear that you had a positive experience with Jim and our team at Brustolon Buick GMC. Our team strives to provide a pressure-free environment and address all concerns. Your recommendation means a lot to us. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great communication, completed sale w/ them, Luis was great to work
with! He made sure to have all answers for us when asked, even if he
was away from his desk!
Nov 13, 2025
Response from current dealership:
Thank you, Samantha! We truly appreciate your kind words about your experience at Brustolon Buick GMC. We're happy to hear that Luis was able to assist you effectively and make your car buying process seamless. We look forward to seeing you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Nov 11, 2025
From the time I received a call, all the way through following up with me after the
sale, they were all on point!! Special shout-outs to Kayla, Rich, and Kevin!!
Nov 12, 2025
Response from current dealership:
Thank you for your wonderful review, Varnaud! We're happy to hear that you had a great experience with us at Brustolon Buick GMC. It's fantastic to know that Kayla, Rich, and Kevin made a positive impact during your car buying journey. We appreciate your kind words and look forward to seeing you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I want to express my sincere gratitude to Luis, the salesman who assisted me with my car purchase. From the very first moment, he provided incredible service; he was incredibly kind, patient, and professional. Thanks to his help and dedication, I can proudly say that I own my 2025 Hyundai Elantra N.
I am truly delighted with the experience and the service I received. Luis made the entire process easy and hassle-free. I wholeheartedly recommend him and the dealership. Thank you for everything, Luis!
Nov 8, 2025
Response from current dealership:
Thank you for your wonderful review, Jairon! We’re thrilled to hear about your positive experience with Luis at Brustolon Buick GMC. It's great to know that his kindness, patience, and professionalism made your car purchasing process so seamless. Enjoy your 2025 Hyundai Elantra N, and we appreciate your recommendation! We look forward to seeing you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Luis was Very Helpful! I went to look at this Vehicle. As Jeeps do it was having some issues. So he recommended and showed me a Rav4. Which I did end up purchasing. He was and is very communicative. Luis kept me in the loop about everything with the car. He was extremely helpful with first time buyers as I was one! I would definitely recommend this dealer and salesman to anyone in the market!
Oct 24, 2025
Response from current dealership:
Thank you, Gabriela! We truly appreciate your kind words about Luis and your experience at Brustolon Buick GMC. We're thrilled to hear that he was able to assist you with your purchase of the RAV4 and that he kept you informed throughout the process. Your recommendation means a lot to us! Our team looks forward to seeing you again for any future vehicle needs. Enjoy your new RAV4!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 23, 2025
Good experience working with Luis. Looked at several vehicles over a couple of months and worked out a purchase. Honest, direct, and efficient. Pretty incredible amount of inventory here, too.
Oct 23, 2025
Response from current dealership:
Thank you for your fantastic review, Nate! We're glad to hear about your positive experience working with Luis at Brustolon Buick GMC. It's great to know that you found our inventory impressive and appreciated our honest and efficient service. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Worth the drive! Arvy was excellent to work with. He kept us up to date with inventory and responsive to all of our questions & concerns. He made the buying process smooth and effortless. Arvy allowed us to take our time in deciding which vehicle was best for us.
Oct 19, 2025
Response from current dealership:
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Arvy at Brustolon Buick GMC. It's great to know that he was able to assist you effectively and make the buying process smooth for you. We appreciate your recommendation and hope to see you again soon for your next vehicle needs!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 18, 2025
Joe Lamonica was a great salesman and delivered on ALL that he said he would.
I would definitely drive over 200 miles again to visit Brustolon. Thank you ‘
Oct 19, 2025
Response from current dealership:
Thank you for your wonderful review, Kyle! We're thrilled to hear that Joe provided you with such great service and that you would travel over 200 miles to visit Brustolon Buick GMC again. We truly appreciate your support, and we look forward to seeing you next time! Safe travels!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 17, 2025
Great experience from start to finish! Jim was professional, helpful, and made the whole buying process quick and easy.
Oct 17, 2025
Response from current dealership:
Thank you, Thomas! We appreciate your kind words about your experience at Brustolon Buick GMC. We're thrilled to hear that Jim made the buying process smooth and efficient for you. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 13, 2025
It was like shopping for a vehicle in 1970!!! The old "let me check with my manager"
game. The price is listed on your site, what do we need another person for to figure
out total costs?
Oct 14, 2025
Response from current dealership:
Thank you for your feedback, Tom. I appreciate you sharing your experience with us. At Brustolon Buick GMC, we strive to provide a transparent and efficient car-buying process. Your comments will help us improve our practices. If you have further concerns or would like to discuss this in more detail, please feel free to reach out to me directly. I value your input, and we hope to assist you better in the future.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sep 30, 2025
Greg was very knowledgeable and friendly! Dealership was too notch! Would highly recommend!
Sep 30, 2025
Response from current dealership:
Thank you for your wonderful review, Jack! We're thrilled to hear that you had a great experience with Greg at Brustolon Buick GMC. Your recommendation means a lot to us. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
As an Executor, I was told everything was fine until they "felt" I wasn't who I said I was. I was told they feel uncomfortable after giving me the
green light to deliver. They created excuses assuming the car
business isn't something of someone of my caliber shouldn't
understand and said ledgering is too much work, when it's done there
daily.
I just recently purchased a 2025 Hyundai Elantra N Jim was awesome and helped me through the whole process making an out of state purchase a breeze if your looking for a good car don’t hesitate to call Brustolon
Sep 20, 2025
Response from current dealership:
Thank you for your wonderful review, Koby! We are thrilled to hear that Jim made your out-of-state purchase of the 2025 Hyundai Elantra N so seamless. At Brustolon Buick GMC, we strive to provide excellent service, and it's fantastic to know you had a great experience. We appreciate your recommendation and look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 19, 2025
Joe was very helpful. Great experience. Very Easy Process
Sep 19, 2025
Response from current dealership:
Thank you, Ryan! We truly appreciate your positive feedback about your experience with Brustolon Buick GMC. It’s wonderful to hear that our team, especially Joe, made the process easy and enjoyable for you. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Really a nice experience. From salesman to financial and even after sale, calling to make sure everything is going smoothly. Very happy with my experience.
Sep 17, 2025
Response from current dealership:
Thank you for your review! We're happy to hear you had a nice experience with us at Brustolon Buick GMC and that our team followed up to ensure everything is going smoothly. Your satisfaction is our priority. We appreciate your feedback and look forward to serving you again in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 15, 2025
Went in to purchase a GMC Elevation, spoke with Arvy and ended up purchasing a brand new Denali! Got a great deal! Thanks!
Sep 16, 2025
Response from current dealership:
Thank you, Jason! We're happy to hear you had a great experience with Arvy and that you found the perfect GMC Denali at Brustolon Buick GMC. We appreciate your feedback and hope you enjoy your new vehicle. We look forward to seeing you again soon.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 10, 2025
Response from current dealership:
Thank you for taking the time to leave such a positive review! We’re glad to hear you found our team at Brustolon Buick GMC responsive and knowledgeable. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 30, 2025
Response from current dealership:
Thank you for your wonderful review, Harry! We're thrilled to hear that Tino provided you with amazing service and that you had a great experience at Brustolon Buick GMC. Our team strives to offer a welcoming atmosphere, and it’s fantastic to know we met your expectations. We look forward to seeing you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 30, 2025
I had the absolute pleasure of working with Luis at Brustolon GMC, and the experience was seamless from start to finish. From the moment I walked in, he was attentive, kind, and welcoming, instantly putting me at ease. Unlike past car-buying experiences, I never felt rushed or pressured—Luis truly listened and made me feel my needs mattered.
What impressed me most was his thoroughness and transparency. He patiently walked me through every detail, explained all my options clearly, and made sure I felt informed and confident at every step. The entire transaction was smooth, efficient, and stress-free—by far the easiest car purchase I’ve ever had.
Beyond his professionalism, Luis’s genuine care for customers shines through. He went above and beyond, and because of him, I can say with certainty I’ll be a Brustolon GMC customer for life. Simply put—Luis rocks, and I cannot recommend him enough!
Aug 30, 2025
Response from current dealership:
Thank you so much for your wonderful review, Cheryl! We're thrilled to hear that your experience with Luis at Brustolon Buick GMC was seamless and enjoyable. It's fantastic to know that he made you feel welcomed, informed, and confident throughout the entire car-buying process. Your kind words about his attention and care truly highlight the values we strive for here. We're excited to have you as a lifelong customer, and we look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 24, 2025
Great dealership I was in and out no haggling just good pricing
Aug 25, 2025
Response from current dealership:
Thank you for the fantastic review, Andrew! We're glad to hear that you had a great experience at Brustolon Buick GMC with our straightforward pricing and efficient service. We appreciate your feedback and hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Greg Sloan was amazing! He contacted me immediately and made the entire experience seamless. Thank you!
Aug 25, 2025
Response from current dealership:
Thank you for your wonderful feedback! We're thrilled to hear that Greg Sloan provided you with a seamless experience at Brustolon Buick GMC. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
By far the best experience buying a vehicle. Arvy had the vehicle pulled up and cleaned for me. Very transparent and honest dealer. Evan went above and beyond to help. Chris in the front desk greeted us the minute we walked in. Great job Arvy and the Brustolon Staff.
Aug 15, 2025
Response from current dealership:
Thank you so much for your wonderful review! We're thrilled to hear that you had the best experience buying a vehicle with us at Brustolon Buick GMC. It's great to know that Arvy, Evan, and Chris made such a positive impression. We appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 7, 2025
Response from current dealership:
Thank you so much for choosing Brustolon Buick GMC and for leaving us a wonderful review! We're thrilled to hear that you had an amazing experience. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
They get back to me on the deal I saw on line.
But the deal online didn't go through. So they
tried selling me a different vehicle. And when I
ask them what size the back was, that's when
it took them 2 days to get back to me on a
question I asked them after
Aug 5, 2025
Response from current dealership:
We reached out to you within an hour of your inquiry. Via text email and phone and received to reply back. We would be happy to upload time stamps showing us trying to contact you if you like. If there's anything we can do or if you have any other questions, please let us know.
Dan Corriveau went out of his way to make this deal work. He even took several additional hours out of his day to make sure I got picked up at the airport. Thank you.
Aug 5, 2025
Response from current dealership:
Thank you for your wonderful review! We truly appreciate your kind words about Dan and his commitment to making your experience special at Brustolon Buick GMC. It's great to hear he was able to assist with your airport pickup and ensure everything went smoothly. We hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I couldn’t believe the deal Big Dan set up for me. The was the truck I was looking for and was worried they would take a shot big Dan explained everything before I arrived the Ford was up front and ready to go. Finance was easy to get with great rates . I highly recommend Brustolon
Jul 28, 2025
Response from current dealership:
Thank you so much for your wonderful review! We're thrilled to hear that you found the truck you were looking for and that you had such a positive experience with the financing process. Your recommendation means a lot to us at Brustolon Buick GMC. We look forward to serving you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
A++ Dealer. Worked with Arvy!! Very detailed, honest and to the point. He knew what I wanted before I was able to tell him. Smooth transaction from start to finish!! Thank you!!
Also a great selection of used cars and trucks
Jul 22, 2025
Response from current dealership:
Thank you, Daniel! We truly appreciate your kind words about your experience with Brustolon Buick GMC and Arvy. We're glad to hear that the transaction was smooth and that you found the selection to your satisfaction. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jul 8, 2025
They were super helpful, of all the dealerships I’ve dealt with so far , they are the only ones that have listened to what I really am looking for.
Jul 9, 2025
Response from current dealership:
Thank you so much for your kind words, Allison! We're thrilled to hear that you found Brustolon Buick GMC to be attentive to your needs. Our team strives to provide the best possible experience, and it's great to know we met your expectations. We look forward to helping you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Wanted this car got pre approved for the vehicle got contacted by an AI SYSTEM and then spoke to someone during the week I did my application was approved but was told I need a large down payment and that I couldn’t get this vehicle I needed a newer vehicle terrible experience still haven’t heard back just a waiting game and they want you to purchase a new car not the old ones so look out for that he didn’t wanna help me get this vehicle for watever reason which is wat I wanted to begin with didn’t need to test drive because I’ve driven one in the past and my mother owns it and it was gonna get deliver to me couldn’t beat that deal but as my dad always says if it sounds too good to be true then It’s bs I’ll be trying to contact them one last time this week in regards to this specific vehicle and if they still don’t wanna sell it to me then they lost my business for good
Jun 30, 2025
Response from current dealership:
Thank you for sharing your experience with us. I understand that you were excited about acquiring your desired vehicle and faced difficulties during the process. At Brustolon Buick GMC, we strive to support our customers in finding the right vehicle for their needs. Please reach out to me directly at your earliest convenience. We appreciate your feedback and would like to discuss this further. Thank you for your patience, and we hope to assist you soon.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Jun 28, 2025
Response from current dealership:
Thank you for sharing your feedback. I understand your concerns regarding the sales price and negotiations at Brustolon Buick GMC. We value transparency in our pricing and aim to provide competitive offers. If you would like to discuss this further or explore other options, please feel free to reach out to me directly. Your input is important to us, and we appreciate you taking the time to express your experience.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Arvy is the man with a plan. He put me in a comfortable space with the process. That man lights up the room. Thanks again.
Jun 18, 2025
Response from current dealership:
Thank you for your review! We're happy to hear that Arvy created a comfortable experience for you at Brustolon Buick GMC. His positive energy truly makes a difference. We appreciate your feedback and look forward to assisting you again on your next visit.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jun 13, 2025
Response from current dealership:
Thank you for your kind words! We appreciate you taking the time to share your experience with Brustolon Buick GMC. Our team is dedicated to providing excellent service, and we hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
We met with Rick Dalton today and he was fantastic! We got to test drive the Jaguar XF and he was very knowledgeable about the vehicle. From the time we parked our car at the dealership to walk inside we were greeted outside by very friendly gentleman who then took us to Rick who gave us the test drive. Really enjoyed doing business with Brustolon and you will too.
Jun 7, 2025
Response from current dealership:
Thank you, Immanuel, for sharing your wonderful experience with us at Brustolon Buick GMC! We're thrilled to hear that Rick made a positive impression and that you enjoyed your test drive of the Jaguar XF. Our team strives to provide a welcoming atmosphere, and it’s great to know you felt that from the moment you arrived. We appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Fast response, friendly service, and family friendly! I highly recommend this dealer to anyone looking for a smooth transaction, start to finish!
Jun 7, 2025
Response from current dealership:
Thank you for the wonderful review! We greatly appreciate your kind words about our fast response and friendly service at Brustolon Buick GMC. It's great to hear that you had a smooth transaction from start to finish. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Easiest car buying experience I’ve ever had! Arvy was great he listened to me and made sure the vehicle was exactly what I wanted. I will definitely buy from him again!
Jun 1, 2025
Response from current dealership:
Thank you for your wonderful review! We're thrilled to hear that you had the easiest car-buying experience at Brustolon Buick GMC. It's fantastic that Arvy was able to listen to your needs and help you find the perfect vehicle. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Arvy was amazing. He was always very responsive and to the point. By far the best car buying experience I have ever had. Thanks Arvy
May 30, 2025
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that you had the best car buying experience with us at Brustolon Buick GMC. Arvy truly is dedicated to providing excellent service. We appreciate your feedback and look forward to seeing you again!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
5 star service! From the moment we pulled on the lot, we had personalized attention and excellent service! Joe Laconia listened to my every need and concern. He was friendly and never made me feel pressured. Great guy, great dealership! I’m a retired woman from Maine and I couldn’t be happier that I made the trip down and I am driving home with my dream car!
May 24, 2025
Response from current dealership:
Thank you so much for your wonderful review! We at Brustolon Buick GMC are thrilled to hear about your positive experience, especially with Joe. It's great to know that you felt listened to and welcomed during your visit. We're delighted that you're driving home with your dream car! We hope to see you again in the future. Enjoy your new vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Luis Vides was responsive and professional. Very helpful regarding the truck, and the possibility of a long distance transaction.
May 22, 2025
Response from current dealership:
Thank you for your kind words and for taking the time to leave a review! We're glad to hear that Luis Vides was responsive and helpful during your truck transaction, even from a distance. At Brustolon Buick GMC, we strive to provide excellent service, and we appreciate your feedback. The team looks forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Overall, I had a great experience. Luis did a wonderful job assisting me with this vehicle and working his best to get me the best rate as a first time auto loaner. The new GM there is wonderful as well. He broke down the numbers for me and made sure I understood my financing agreement.
May 22, 2025
Response from current dealership:
Thank you for sharing your experience with us, Simely! We're glad to hear that you had a great time at Brustolon Buick GMC and that Luis provided excellent assistance in helping you secure the best rate for your first auto loan. It's also wonderful to know that our new GM ensured you fully understood your financing agreement. We appreciate your feedback and hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Easy and painless. I came from out of state (Michigan) and Joe had me in and out in less than an hour. If you want a dealer that works for you this is the one!
May 6, 2025
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that your experience at Brustolon Buick GMC was easy and painless, especially coming from Michigan. We're glad Joe could assist you efficiently. We look forward to welcoming you back for your next visit!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
May 4, 2025
No room for negotiation even when paying cash. Bad sales tactics in my book
May 5, 2025
Response from current dealership:
Thank you for your feedback, Sherrie. We understand that the negotiation process can be frustrating, and we always strive to provide a transparent experience at Brustolon Buick GMC. Your input is valuable to us, and we encourage you to reach out directly to discuss your concerns further. We appreciate your insight.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Apr 27, 2025
Response from current dealership:
Thank you for your kind words, Eric! We're delighted to hear that you felt well treated and received great service at Brustolon Buick GMC. We appreciate your support and look forward to serving you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 23, 2025
This was the easiest dealership to work with, they were communicative and thorough. Jim was amazing and personable. When the time comes to purchase another vehicle this will most likely be where I purchase from. Easiest out of state dealership with the laws my state has.
Apr 23, 2025
Response from current dealership:
Thank you, Rachel, for your wonderful review! We appreciate your kind words about Brustolon Buick GMC and our team, especially Jim. We're thrilled to hear that you found the process easy and thorough, especially as an out-of-state customer. When you’re ready for your next vehicle, we look forward to assisting you again. Your satisfaction means a lot to us!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Arvy was excellent to deal with. He was courteous, efficient and honest throughout the whole interaction This was my second purchase with him, and i will be back to buy another vehicle for my daughter
Apr 17, 2025
Response from current dealership:
Thank you for your wonderful review, Lisa! We're thrilled to hear that Arvy provided you with excellent service during your visit. We truly appreciate your loyalty to Brustolon Buick GMC and look forward to helping you with your next vehicle purchase for your daughter. See you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 17, 2025
Luis at Brustolon has been extremely helpful. I'm considering buying the car and having it shipped, which I have
never done before. He's able to answer all of my questions and explains everything clearly. I am enjoying the
experience.
Apr 17, 2025
Response from current dealership:
Thank you, Brian, for your thoughtful review! We’re thrilled to hear that you’re enjoying your experience with Brustolon Buick GMC and that Luis has been helpful in addressing all your questions about the car purchase and shipping process. We look forward to assisting you further and hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Buying a car at Brustolon was quite a fun experience, especially with our Sales Person Tino Checchi! He was very friendly, helpful,
accommodating and efficient. We even had to stay an extra couple of days due to an insurance issue on my end, and he gave us great
recommendations on places to eat, drink, see, stay and do while in town! We had never been to Mystic, CT before, but we know it won't be
our last visit.
Only downside was the dealer does not negotiate on price at all. This was told to us and all buyers upon initial contact, but was hard to
believe it was held to, just from my prior experiences. The deal itself was very good, it is just a different type of car sales than what I was
used to.
TEN STARS out of FIVE!!! Thank you to everyone there at the dealership, especially to Tino!
Apr 17, 2025
Response from current dealership:
Thank you for your wonderful review! I'm glad to hear that you had a fun experience purchasing your car at Brustolon Buick GMC with Tino. It's great to know he provided helpful recommendations while you explored Mystic, CT. We appreciate your understanding regarding our pricing policy and your feedback about the sales process. We're thrilled to have earned your trust and hope to see you again soon! Enjoy your new vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Luis was great. The transaction was out of state and took 9 days, which I thought was
excessive. Besides that, the purchase price was very fair.
Apr 14, 2025
Response from current dealership:
Thank you, Taobi, for your feedback regarding your recent experience with Brustolon Buick GMC. We appreciate your kind words about our team and are glad you found the purchase price to be fair. We understand your concern about the transaction time and will take your feedback into consideration to improve our process. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great dealer to work with,Joe Lamonica went above and beyond and is so knowledgeable about the vehicle I was interested in.I would highly recommend Joe and Brustolon to all my friends and family. GREAT TEAM 10/10
Apr 14, 2025
Response from current dealership:
Thank you so much for your wonderful review! We appreciate your kind words about Joe Lamonica and our team at Brustolon Buick GMC. It's fantastic to hear that Joe provided you with exceptional service and that you felt well-informed about the vehicle. We hope to see you again and appreciate you recommending us to your friends and family. Thank you for choosing Brustolon Buick GMC!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Even though the vehicle I was interested in was sold, the representative let me know on the first call that there may be
a deal pending on this vehicle and he would call me back to let me know. The next day, I was both surprised and
grateful that the sales rep called me back to let me know that it was sold. I found that to be uncommon, as some
sales reps move on to the next deal, but i was super appreciative. It shows that these guys honor their commitment
to communicate with potential buyers, even if they are not buying a car from them. I appreciated that. Thank you.
Apr 14, 2025
Response from current dealership:
Thank you for your thoughtful review! We’re glad to hear that you had a positive experience with our sales representative at Brustolon Buick GMC, even though the vehicle you were interested in was sold. We strive to maintain open communication with all our customers, and it’s great to know that you appreciated our commitment to keeping you informed. We hope to assist you in the future if you find another vehicle that catches your eye. Thank you again for your kind words!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 10, 2025
Amazing experience from brustolon and their team. Especially greg. Thank you for being an awesome salesman and making sure everything was done smooth!
Apr 12, 2025
Response from current dealership:
Thank you, Aiden! We truly appreciate your kind words about your experience at Brustolon Buick GMC. We're thrilled to hear that Greg provided excellent service and made the process smooth for you. We look forward to seeing you again for your next vehicle needs!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Brustolon Buick GMC was the most helpful dealer I’ve ever communicated with. They were extremely transparent about the car and pricing and were willing to answer any question I had.
Apr 11, 2025
Response from current dealership:
Thank you, Ryan, for your fantastic review! We're thrilled to hear that you found Brustolon Buick GMC to be the most helpful dealer you've communicated with. Transparency is a priority for us, and we're glad we could assist you with your questions. We appreciate your kind words and hope to see you again for your future vehicle needs!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 8, 2025
They responded initially, then just stopped responding
Apr 10, 2025
Response from current dealership:
Thank you for your feedback. We understand that communication is crucial, and we apologize for any frustration you experienced with our responsiveness. At Brustolon Buick GMC, we strive to maintain clear contact throughout the process. If you need further assistance, please don't hesitate to reach out to us directly. We appreciate your input and are here to help.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 1, 2025
Response from current dealership:
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Tino at Brustolon Buick GMC. Our team strives to provide honest and professional service, and it's great to know you appreciated our products and process. We look forward to seeing you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 31, 2025
I'm so excited for my car delivery. I'm hoping it will be a smooth transition as it was with the sales. Luis was very sweet, accommodative, and quick in responding with all my questions. I felt trust, connect and it isn't something you can get when you go to a car dealership. Together with Evan in the finance department, they did make me a very happy customer. Thanks guys
Apr 1, 2025
Response from current dealership:
Thank you, Lynn! We're thrilled to hear about your excitement for your car delivery and your positive experience at Brustolon Buick GMC. It's great to know that Luis and Evan were able to provide you with the trust and connection that makes car buying special. We look forward to ensuring a smooth transition for you. Don't hesitate to reach out if you have any more questions. Enjoy your new vehicle, and we hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I called in and immediately got a call from Arvy. He was kind, genuine and funny. When i came in the vehicle was pulled up and ready to show. The whole process took an hour start to finish. Thank you Arvy.
Mar 31, 2025
Response from current dealership:
Thank you for your wonderful review! We're delighted to hear about your experience with Arvy at Brustolon Buick GMC. It's great to know that you found our process efficient and enjoyable. We appreciate your kind words and hope to see you again soon! Enjoy your new vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 25, 2025
Response from current dealership:
Thank you for your feedback. I understand that timely communication is crucial, and your experience does matter to us. At Brustolon Buick GMC, we value your time and aim to provide efficient service. I encourage you to reach out to us directly if you have any specific concerns. We appreciate your input and hope to improve your experience with us in the future.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Had a great experience with Dan Corriveau and the entire Brustolon team! Found a truck I loved, and the team at Brustolon made things seamless, from purchase to delivery. Dan has made himself readily available if I happen to have any needs or questions, which speaks to his credibility and commitment to customer satisfaction. I would 100% recommend buying your next vehicle from Dan Corriveau and the folks at Brustolon. Thanks again Dan!
Mar 24, 2025
Response from current dealership:
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with Dan and the entire Brustolon Buick GMC team. It's fantastic that you found the truck you love and that the process was seamless from purchase to delivery. Your recommendation means a lot to us, and we appreciate your trust in Dan and our team. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 11, 2025
Response from current dealership:
Thank you for your kind words! We at Brustolon Buick GMC are thrilled to hear that you found our team friendly and helpful. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 3, 2025
Arvy was great to work with. We’re very happy with the truck and I would recommend Arvy to everyone! Super nice and personable even though we’re definitely on the shyer side. Made the car purchase super easy. In and out in about an hour. Kenny the finance manager was also super great to work with! Great team all around
Mar 5, 2025
Response from current dealership:
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with Arvy and Kenny at Brustolon Buick GMC. It's great to know that you found your new truck and the purchasing process easy and enjoyable. We appreciate your recommendation and look forward to serving you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 3, 2025
Response from current dealership:
Thank you, Paul, for your feedback. We appreciate your kind words about our staff here at Brustolon Buick GMC. We'd be happy to assist you in finding another vehicle if you are interested. Don't hesitate to reach out if you have any questions or need assistance in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Had to reevaluate my decision to buy a car but they were prompt in responding and very helpful
Feb 28, 2025
Response from current dealership:
Thank you for your review! We're glad to hear that our team at Brustolon Buick GMC was prompt and helpful during your car buying process. We appreciate your feedback and hope to assist you again in the future. Enjoy your vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 25, 2025
Overall, great experience period drove from over 2 hours away. Wasn't disappointed.
They were honest and right to the point. This is my tenth vehicle i've purchased in my life and it was by far the easiest purchase i've ever made.
Feb 27, 2025
Response from current dealership:
Thank you, Anastasia, for your fantastic review! We're thrilled to hear that your experience at Brustolon Buick GMC was your easiest vehicle purchase yet, especially after driving over two hours to see us. We pride ourselves on honesty and straightforwardness, so it's wonderful to know you appreciated that. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 22, 2025
This dealership is Phenomenal!!!
My sales rep Big Dan was fantastic. He was honest, transparent, and very professsional. The Finance manager Evan made the stress of all the paperwork feel so effortless to me. I highly recommend going to see them!
They ship anywhere !!
Feb 25, 2025
Response from current dealership:
Thank you so much for your kind words, John! We’re thrilled to hear that you had a phenomenal experience at Brustolon Buick GMC. Big Dan and Evan work hard to provide excellent service, and we appreciate you recognizing their efforts. We look forward to assisting you again in the future and hope you share your experience with others!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 20, 2025
The dealer raised the price of the vehicle during negotiations. The salesman was less than honest . Vehicle started at $33,974, we negotiated to $32,974 , before I was able to get the deal done, the vehicle price changed to $31,974, when I finally got back to buy the vehicle the price was $34,974. This dealership experience was the worst I’ve ever experienced.
Feb 21, 2025
Response from current dealership:
Thank you for sharing your experience with us, Gary. I understand your concerns regarding the pricing discrepancies during negotiations. At Brustolon Buick GMC, I strive for transparency and honesty in all our transactions, and your feedback helps us maintain these standards. I appreciate you bringing this to my attention. If you would like to discuss this further or if there's anything we can do to address your concerns, please feel free to reach out to me directly. Thank you again for your feedback.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Feb 19, 2025
Communication was prompt, honest and knowledgeable. Car was as described and actually had more
options than listed in the ad. Price was best in the area! Would not hesitate to come back here as my
first stop in the future! Also thanks for Chris S and then help from Chris H.
Feb 21, 2025
Response from current dealership:
Thank you, Robert! We truly appreciate your kind words about Brustolon Buick GMC. It's fantastic to hear that you had a positive experience with our team. We're glad you found the car to exceed your expectations and that you felt our prices were competitive. We look forward to welcoming you back as your first stop in the future! Safe travels!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Best car buying experience ever. Completely honest and right to the point. Played no games was well worth the trip. I had to take to get there. Will definitely be returning for my next vehicle. Thank you brustolon buick gmc!!
Feb 14, 2025
Response from current dealership:
Thank you for your wonderful review! We are thrilled to hear that you had the best car buying experience ever at Brustolon Buick GMC. We appreciate your kind words about our honesty and direct approach. We look forward to assisting you again for your next vehicle. Safe travels, and see you soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 5, 2025
Response from current dealership:
Thank you for your fantastic review! We appreciate your positive feedback and are thrilled to hear that you had an awesome experience at Brustolon Buick GMC. We hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Awesome experience with salesman Alex, a total of 2 hrs, test drive, contract to my liking, and out the door with an awesome family vehicle, will come here again!!
Feb 3, 2025
Response from current dealership:
Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience with Alex and that you found the perfect family vehicle to suit your needs. At Brustolon Buick GMC, we strive to make the car buying process smooth and enjoyable. We look forward to welcoming you back on your next visit! Safe travels!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Salesperson was friendly and thorough but closing process with financing tactics were uncompetitive.
I'd done my financing homework before arriving, they were wildly out of line. The deal I closed elsewhere matched the rates of my research.
The demeanor and knowledge of the salesperson was great and his rating is above the dealership rating I gave. The vehicle was a realistic option. The deal was bad so I walked.
Jan 27, 2025
Response from current dealership:
Thank you for sharing your experience with us. We appreciate your kind words about our salesperson's demeanor and knowledge. It's important to us that our customers feel supported during the process at Brustolon Buick GMC. We understand your concerns regarding the financing options, and we value your feedback. If you'd like to discuss this further, please feel free to contact us directly. We're always looking to improve and hope to have the opportunity to serve you better in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jan 16, 2025
Chris and his staff were amazing from the moment I entered the showroom. The comfort and ease of buying our car was beyond what I have ever experienced in the past. They have gained a new customer for life. For once I’m actually looking forward to my first service department appointment.
Jan 17, 2025
Response from current dealership:
Thank you so much for your wonderful review! We’re thrilled to hear that Chris and our team made your car-buying experience so comfortable and enjoyable. It’s fantastic to know that you look forward to your first service appointment with us at Brustolon Buick GMC. We look forward to seeing you again and appreciate you choosing us as your dealership for life!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Chris Stevens was great to do business with, he answered all my questions and helped me narrow it down to the F Sport. I looked at several other dealers and the guys at Brustolon Buick GMC went above and beyond. Evan in finance got me to a payment that worked. I will continue to do business with them in the future and refer my family and friends.
Jan 14, 2025
Response from current dealership:
Thank you, Ryan, for your wonderful review! We're thrilled to hear that you had such a positive experience at Brustolon Buick GMC. It’s great to know that Chris and Evan were able to assist you in finding the perfect F Sport and securing a payment that worked for you. We appreciate your trust in us and look forward to serving you, your family, and friends in the future. Safe travels in your new vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jan 10, 2025
Arvy at Brustolon GMC in Mystic, Connecticut, made my car-buying experience exceptional! From the moment I walked in, he went above and beyond to help me get into my dream car, a Cadillac CT5-V. Arvy was professional, knowledgeable, and genuinely dedicated to ensuring I got the best deal and exactly what I wanted. He made the entire process seamless and stress-free, keeping me informed every step of the way. If you’re looking for outstanding customer service and someone who truly cares, ask for Arvy—you won’t be disappointed!
Jan 13, 2025
Response from current dealership:
Thank you, John, for your fantastic review! We're thrilled to hear that Arvy provided you with an exceptional car-buying experience and helped you get into your dream Cadillac CT5-V. At Brustolon Buick GMC, we strive to offer outstanding customer service, and it's great to know that Arvy went above and beyond for you. We appreciate your recommendation and look forward to seeing you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Arvy was super helpful and engaging and we walked away with a great car! He was very knowledgeable about the features and was able to answer all our questions. We fell in love with the vehicle and are so happy with our experience!!
Jan 8, 2025
Response from current dealership:
Thank you so much for your wonderful review! We're thrilled to hear that Arvy was able to assist you and that you walked away with a great car from Brustolon Buick GMC. It's fantastic that you found the vehicle features appealing and that your questions were answered. We appreciate your kind words and look forward to seeing you again soon! Enjoy your new car!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
The sale being so rude on the phone after I make an offer, he can just say no to the offer but start insulting the customer . The dealer will lose tons of business because of him
Jan 8, 2025
Response from current dealership:
Thank you for your feedback, Khang. We understand your experience was not satisfactory, and we appreciate you bringing it to our attention. At Brustolon Buick GMC, we strive to maintain professionalism and respect in all our interactions. We encourage you to reach out to us directly so we can address your concerns more specifically. Thank you for your input, and we hope to have the opportunity to improve your experience moving forward.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Worked with Daniel to purchase our new car and he was fantastic! Very responsive and attentive from initial contact through the purchase of our vehicle. If we need any vehicles in the future, Daniel will be the first person we contact!
Jan 6, 2025
Response from current dealership:
Thank you for your wonderful review! We're thrilled to hear you had a fantastic experience working with Daniel at Brustolon Buick GMC. It's great to know he was responsive and attentive throughout your vehicle purchase. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jan 2, 2025
Upfront and honest! I love my new vehicle. Was nervous buying from a distance, but they made it extremely easy. No junk fees or add on’s the price you see it’s the price you pay. We’ll definitely be back. Thank u Chris and Brandon u guys were amazing!
Jan 3, 2025
Response from current dealership:
Thank you so much for your kind words, Mike! We’re thrilled to hear that you love your new vehicle and that your purchasing experience with Brustolon Buick GMC was easy and transparent. It means a lot to us that you appreciated our upfront pricing and commitment to customer satisfaction. We look forward to welcoming you back in the future! Enjoy your new ride!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dec 27, 2024
Arvy was very professional right from the beginning! We started off with a phone call with him, and then met him once we got to the dealership. He had the car we were inquiring about ready for us to look at it! He was honest, helpful, and so personable. We left the dealership happy. We would highly recommend going through Arvy if you’re looking for a new car!
Dec 30, 2024
Response from current dealership:
Thank you for your wonderful feedback, Richard! We're thrilled to hear that you had a great experience with Arvy at Brustolon Buick GMC. It’s fantastic to know that he provided you with professional and personable service. We appreciate your recommendation and hope to see you again for your next car purchase!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dec 25, 2024
Was responsive and informative.
Dec 27, 2024
Response from current dealership:
Thank you for your positive feedback! We appreciate your kind words about Brustolon Buick GMC and are glad to hear that you found us responsive and informative. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dec 24, 2024
Not who I expected to talk to. Did not know much about operations of the Tesla vehicle. This dealership makes you take a loan, which incentivizes the dealership. Did not get the vehicle .
Dec 26, 2024
Response from current dealership:
Thank you for sharing your experience, Brigitte. We understand your concerns regarding our Tesla knowledge and the financing process. At Brustolon Buick GMC, we strive to provide clear information about our operations and financing options. If you have further questions or would like to discuss this matter, please feel free to reach out to me directly. Your feedback is valued as we aim to improve our services.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Nov 26, 2024
Response from current dealership:
Thank you for your review! We appreciate your feedback and are glad to hear that you found us responsive. At Brustolon Buick GMC, we strive to provide excellent customer service, and your input helps us continue to improve. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Nov 13, 2024
Asked some questions about the vehicle. They answered some then quit talking to me. Dont
understand why they must not want to sell the vehicle very bad. The ad said the price included
delivery to Tully. When i asked that they said the price didnt include delivery but to give them my
address and they would let me know what the price for delivery would be. Never heard back from
them.
Nov 14, 2024
Response from current dealership:
Thank you for sharing your experience with us, Fred. We understand your frustration regarding the communication and delivery details about the vehicle. We appreciate your feedback and want to assure you that at Brustolon Buick GMC, we strive to provide excellent service. Please feel free to reach out to us directly, and we will be happy to assist you with your inquiries and ensure you receive the information you need.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Searching for my very desired vehicle online, I found one at Brustolon in Mystic, CT. Seeing it on the lot, I was greeted by Jim. Jim became my sales assistant and helped me acquire the vehicle. If you’re in the market for a clean vehicle that has been inspected and is ready to go, I highly recommend visiting the dealership and asking for Jim Cipriano.
Nov 8, 2024
Response from current dealership:
Thank you so much for your wonderful review! We are thrilled to hear that you found your desired vehicle at Brustolon Buick GMC and that Jim was able to assist you. Your recommendation means a lot to us. We hope you enjoy your new vehicle, and we look forward to seeing you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Nov 4, 2024
Big Dan at Brustolon was great! Would highly recommend.
Nov 6, 2024
Response from current dealership:
Thank you for your wonderful review, Mark! We’re thrilled to hear that Dan provided you with great service at Brustolon Buick GMC. Your recommendation means a lot to us! We look forward to seeing you again soon.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 31, 2024
Quick to respond
Nov 1, 2024
Response from current dealership:
Thank you for your feedback! We're glad to hear that you experienced quick responses at Brustolon Buick GMC. Your time is valuable, and we strive to provide efficient service. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Nov 1, 2024
Response from current dealership:
Thank you for your positive review! We appreciate your support for Brustolon Buick GMC and hope to see you again soon. If you need any assistance, feel free to reach out!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 28, 2024
Luis Vides helped me purchase the vehicle I’ve always wanted. Thank you Luis for being patience. The experience was beyond amazing.
Oct 30, 2024
Response from current dealership:
Thank you so much for your wonderful review! We're thrilled to hear that Luis was able to help you purchase the vehicle you've always wanted. At Brustolon Buick GMC, we strive to provide amazing experiences for our customers, and it's great to know we succeeded with you. We hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 22, 2024
Response from current dealership:
Thank you for your kind words! We appreciate your positive feedback and are glad to hear that you found our team at Brustolon Buick GMC helpful. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 18, 2024
Response from current dealership:
Thank you for your feedback, Paul! We appreciate your kind words and are glad to hear you had a positive experience at Brustolon Buick GMC. We look forward to serving you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 14, 2024
Responsive to my questions. No issues.
Oct 16, 2024
Response from current dealership:
Thank you, Keith, for your positive feedback, Keith! We're glad to hear that our team was responsive to your questions and that you had no issues during your experience with Brustolon Buick GMC. We appreciate your support and look forward to serving you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 20, 2024
Response from current dealership:
Thank you for the wonderful feedback! We're thrilled to hear that our team was helpful during your visit to Brustolon Buick GMC. We appreciate your support and hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
The purchase process was seamless! I was in and out within 4 hours. Greg was kind, helpful and knowledgeable. I will be making referrals. I highly recommend this dealership….
Btw, purchase the warranty!
Sep 20, 2024
Response from current dealership:
Thank you, Trishanna! We're thrilled to hear that your purchase process at Brustolon Buick GMC was seamless and that Greg provided you with excellent service. We truly appreciate your recommendation and referrals. Enjoy your new vehicle, and thank you for the tip about the warranty! We look forward to seeing you again!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
A sale GM called regarding of my interesting of 2022 Lexus RX 350 . he
explained to me how I can get into dealerroom , because I'm out state buyer .
I do understand this now , Thanks for his explanation.
He was great took time to explain.Thanks for your time .
Sep 20, 2024
Response from current dealership:
Thank you for your wonderful review! We truly appreciate your kind words about our team at Brustolon Buick GMC. We're glad to hear that our sales representative was able to provide you with the information you needed regarding the 2022 Lexus RX 350. If you have any further questions or need assistance, feel free to reach out. We look forward to helping you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 14, 2024
Had an overall great experience here! My sales man Santino checchi did great for me. Had me in and out and was straight forward with me the entire time definitely recommend.
Sep 17, 2024
Response from current dealership:
Thank you, Michael! We truly appreciate your kind words about your experience at Brustolon Buick GMC. It's great to hear that Santino provided you with excellent service and made the process smooth for you. We look forward to seeing you again in the future and appreciate your recommendation!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 10, 2024
Response from current dealership:
Thank you for your positive feedback! We appreciate your kind words about Brustolon Buick GMC being honest and upfront. Our team strives to maintain transparency in all our dealings, and we're glad to hear you had a great experience. We look forward to serving you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 3, 2024
Jim Cipriano helped me with the purchase of my new VW Tiguan. Jim was very helpful and did NOT give off the “sleezy salesman” vibes whatsoever, which I can sniff out. He was very honest and respectful which I truly am grateful for. He was able to guide me in the right direction for any questions I had to make my own educated decision rather than trying to just make the sale. Great guy, happy to do business with him!
Sep 5, 2024
Response from current dealership:
Thank you for your wonderful review! We are thrilled to hear about your positive experience purchasing your new VW Tiguan with Jim at Brustolon Buick GMC. It's fantastic to know that you felt respected and well-informed throughout the process. We truly appreciate your kind words and look forward to assisting you again in the future. Enjoy your new vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jim Cipriano was awesome to work with. In and out in quick time and just an easy person to work with
Sep 3, 2024
Response from current dealership:
Thank you for your kind words, Nick! We're thrilled to hear that Jim made your experience at Brustolon Buick GMC smooth and efficient. We always strive to provide excellent service, and it’s great to know we met your expectations. We look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 30, 2024
James was great! I contacted him from out of state and he helped worked with me to have the car delivered to my home. The process was really smooth and he was super communicative! Thanks so much James!
Sep 2, 2024
Response from current dealership:
Thank you, Khiara! We’re thrilled to hear about your positive experience with Brustolon Buick GMC and James. It’s fantastic that he was able to assist you from out of state and make the delivery process smooth and communicative. We appreciate your kind words and hope to serve you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 29, 2024
Our sales rep, Luis, was very friendly, helpful, and low-pressure!
Sep 2, 2024
Response from current dealership:
Thank you for your wonderful review! We're thrilled to hear that Luis provided you with a friendly and helpful experience at Brustolon Buick GMC. We appreciate your feedback and hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
What a pleasant time buying a car! Arvy, pur salesman, was super great and helped us over a couple tricky hurdles we had. Highly recommend.
Sep 10, 2024
Response from current dealership:
Thank you for your wonderful review, Francis! We’re delighted to hear that you had such a pleasant experience buying a car with us. It's great to know that Arvy was able to assist you over those tricky hurdles. We appreciate the recommendation and look forward to helping you again at Brustolon Buick GMC.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 23, 2024
We would like to thank our Saleman, Luis V. And the staff at Brustolon GMC for everything they have done for us when it came time to purchase a vehicle for our son. We saw vehicle on the web that was located at Brustolon GMC. Luis answered the phone and our questions. We went to look at the vehicle and ended up purchasing it. Luis was every bit polite, professional and understooding to our needs and situation. Luis V. knew we were looking for a safe vehicle for our son and in my opinion went above and beyond what we had expected. We are very pleased with the exceptional service that we received at Brustolon GMC. When it comes time to purchase a vehicle, go see Luis V. at Brustolon GMC.
Aug 26, 2024
Response from current dealership:
Thank you so much for your kind words, David! We're thrilled to hear about your positive experience with Luis and our team at Brustolon Buick GMC. Providing exceptional service and helping you find the perfect vehicle for your son is what we strive for. We appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Luis was great to deal with. Print in getting back to me. Worked with us to get the vehicle delivered as we live 2 hours from dealership. Also, paid attention to small details we requested throughout completing the transaction.
Aug 26, 2024
Response from current dealership:
Thank you, Joe, for your wonderful review! We truly appreciate you taking the time to share your positive experience with Brustolon Buick GMC. It's great to hear that our team, especially Luis, was attentive to your needs and made the process smooth, even with the distance. We hope to see you again for any future vehicle needs! Enjoy your new vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 23, 2024
Response from current dealership:
Thank you for your wonderful review, Jean! We're thrilled to hear that you had a great experience with Brustolon Buick GMC. We appreciate your support, and we look forward to welcoming you back soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
This is the worst dealership and experience buying
a car I have ever had ! I saw the price and ask him if
they would hold the car for me if I give them a credit
card he said no problem. We are good like that then
the day I came up there they raise the price $400.
The car was sitting on the lot for 111 days and all of
a sudden he said itâÂÂs supply and demand and
they
raise the price and will not give me my money off
the car. By far a bunch of scammers that work
there. I would never recommend this dealership to
anybody
Aug 31, 2024
Response from current dealership:
We acknowledge your review and are currently looking into the events you’ve detailed. We don't even show that you have ever been to the store.
Aug 22, 2024
Response from current dealership:
Thank you for your feedback! We appreciate your recognition of our communication efforts at Brustolon Buick GMC. We're always here to assist you, so if you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I was assisted by Luis Vides. He was very helpful and professional throughout my car shopping experience. He was able to answer any questions that I had and responded quickly when I left him a message. I would definitely recommend this dealership to a friend.
Aug 20, 2024
Response from current dealership:
Thank you for your kind words! We’re thrilled to hear that Luis provided you with exceptional service during your car shopping experience. At Brustolon Buick GMC, we strive to ensure all our customers receive the best assistance possible. We appreciate your recommendation and look forward to welcoming you and your friends back soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 14, 2024
Response from current dealership:
Thank you, Nick, for your review! We appreciate your feedback about Gregg and the fast turnaround you experienced at Brustolon Buick GMC. It's great to hear that you had a positive interaction. We hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 9, 2024
Made it quick and simple for me. Luis Vides the sales consultant was very professional and patience with me during the whole process. He made the experience easy and hassle free. Everyone was very friendly and help answer all of my questions! Will be back for future car purchase.
Aug 12, 2024
Response from current dealership:
Thank you so much for your kind words, Henry! We're thrilled to hear that you had a quick and hassle-free experience at Brustolon Buick GMC, especially with Luis. Our team takes pride in providing professional and friendly service, and we're glad we could assist you. We look forward to seeing you again for your future car purchases!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Contacted me twice, reference my contact and then to let me know let had sold. Wish I lived closer,
seem like a good dealership to do business with.
Jul 30, 2024
Response from current dealership:
Thank you for sharing your experience, Hal! I appreciate your positive feedback and I am glad to hear you had a good impression of Brustolon Buick GMC. If you ever find yourself in the area, I would love the opportunity to work with you. Feel free to reach out if you have any questions in the future.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Greg over at Brustolon was the absolute best. Drove over two hours to see this vehicle and was left blown away by his
customer service. Would highly recommend
Jul 24, 2024
Response from current dealership:
Thank you for choosing Brustolon Buick GMC and for sharing your positive experience with us. We are thrilled to hear that Greg provided you with exceptional customer service. We appreciate your recommendation and look forward to assisting you again in the future. Drive safely!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jul 22, 2024
Response from current dealership:
Thank you for sharing your experience, Mark. At Brustolon Buick GMC, we aim to provide a pressure-free environment for our customers. We appreciate your feedback and are glad you enjoyed your test drive. If you have any questions or need further assistance, feel free to reach out. We look forward to the opportunity to assist you in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jul 17, 2024
I was contacted and received information that the car had been sold.
Jul 19, 2024
Response from current dealership:
Thank you for choosing Brustolon Buick GMC, Rui. We appreciate your feedback regarding the car being sold. If you have any further questions or need assistance with another vehicle, please don't hesitate to reach out to us. We look forward to the opportunity to help you find the perfect car.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jul 6, 2024
Everyone at the dealership was kind and friendly . Chris Stevens was my salesperson , he was knowledgeable and honest. I didn’t end up liking the vehicle , but i would go back to Chris for my next!
Jul 9, 2024
Response from current dealership:
Thank you, Mandy, for choosing Brustolon Buick GMC! We appreciate your kind words about our team member, Chris. We're glad to hear about your positive experience, and we look forward to helping you find the perfect vehicle next time. See you soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jim Cipriano was awesome setting me up with my new truck. He took time to explain the process to me and got me out the door with a new truck quickly. Thanks again for your assistance and new ride!!!
Jul 8, 2024
Response from current dealership:
Thank you for sharing your positive experience with us at Brustolon Buick GMC! We are thrilled to hear that Jim provided you with excellent service and helped you find the perfect truck. We appreciate your kind words and your business. Enjoy your new ride, and we look forward to assisting you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Contacted Brustolon about a car they JUST listed, and Arvy got right back to me. Made a trip down from Boston, drove and bought it two days later. Arvy was no nonsense, super friendly and made me feel comfortable the whole time. I paid exactly what I expected. Would buy all my cars from them if I could. Thanks Arvy and team!
Jul 8, 2024
Response from current dealership:
Thank you, Curtis, for choosing Brustolon Buick GMC and for sharing your positive experience with us. We're thrilled to hear that Arvy provided you with a seamless and pleasant car-buying experience. We appreciate your kind words and your trust in us. We look forward to assisting you again in the future. Drive safe!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jul 3, 2024
Response from current dealership:
Thank you for the 5-star review! We appreciate your feedback and are glad to hear you had a positive experience with Brustolon Buick GMC. We look forward to assisting you again in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I spoke and dealt with salesman chris stevens, very knowledgeable, kind, and honest. He guided me to get the perfect vehicle for my needs. I strongly recommend this dealership to friends and family.
Jul 2, 2024
Response from current dealership:
Thank you for choosing Brustolon Buick GMC and for the glowing recommendation! We're delighted to hear about your positive experience with Chris. We strive to provide knowledgeable and honest service to all our customers. We appreciate your recommendation and look forward to assisting you or your loved ones in the future. Safe travels in your perfect vehicle!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jun 30, 2024
Arvy was a great salesman. Very knowledgeable and I ended up buying a truck from him.
Jul 2, 2024
Response from current dealership:
Thank you, Nick, for the 5-star review! We're thrilled to hear about your positive experience with Arvy at Brustolon Buick GMC. We appreciate your kind words about his knowledge and are glad you found the perfect truck. We look forward to assisting you in the future - see you next time!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jul 1, 2024
Response from current dealership:
Thank you for the positive feedback, Jerry! We're glad to hear that you found our team quick, attentive, and helpful. We appreciate your business and hope to assist you again in the future. See you next time!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Tino helped me purchase my dream car! Amazing sales team and very respectful of your time.
Jun 26, 2024
Response from current dealership:
Thank you for your wonderful review! We're delighted to hear that Tino and our sales team at Brustolon Buick GMC were able to help you purchase your dream car. We strive to be respectful of our clients' time and provide an amazing experience. See you next time!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jun 7, 2024
I set up an appointment and worked with Arvy Samis. The truck was ready for a test drive and he guided me through the process once I
decided to purchase the truck. He was available at all times to answer my questions. It was a straightforward process. I wouldn't hesitate to
shop there again.
Jun 10, 2024
Response from current dealership:
Thank you, John, for sharing your positive experience with us at Brustolon Buick GMC on CarGurus. We're thrilled to hear that Arvy provided excellent service, guided you through the purchasing process, and was available to answer all your questions. We appreciate your support and look forward to serving you again in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
May 31, 2024
This is my second vehicle Iâve bought from
Brustolon. My experience was better than the
first. Jose made the experience as smooth as
can be. Straight to the point without the
nonsense. Thank you again and for future
purchases to come!
Jun 3, 2024
Response from current dealership:
Thank you, Christal, for choosing Brustolon Buick GMC for your second vehicle purchase! We are thrilled to hear that Jose provided you with a smooth and straightforward experience. We appreciate your kind words and look forward to assisting you with any future purchases. Drive safely!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great products and best prices around. I buy many cars
and it was pleasure doing business with Brustolon.
Highly recommended.
May 28, 2024
Response from current dealership:
Thank you for the glowing review! It was a pleasure assisting you with your car purchase at Brustolon Buick GMC. We appreciate your recommendation and look forward to welcoming you back for your future car needs.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
May 21, 2024
Response from current dealership:
Thank you, Melanie, for the 5-star rating and positive feedback about Jim and our team at Brustolon Buick GMC! We are thrilled to hear that you had a great experience with us. If you ever need anything in the future, feel free to reach out. We appreciate your support!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Greg was a great help and found my wife and I the perfect vehicle. Highly recommend Greg and the dealership
May 21, 2024
Response from current dealership:
Thank you for the kind words regarding your experience with Brustolon Buick GMC and Greg. We're thrilled to hear that Greg was able to help you and your wife find the perfect vehicle. We appreciate your recommendation and look forward to serving you again in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
May 18, 2024
I was shopping at this place for second time and exactly the same scenario happened. Truck not safe to drive …bold tires, door sensor doesn’t work and shows all time that door is open, remote control doesn’t work and big loose on steering wheel and…….sales man told me it’s selling how it is. I’m wondering how is legal selling not fully functional truck with bold tires ?! GMC 3500 HD BLACK DENALI…..STAY AWAY FROM THIS BROKEN TRUCK !!! No warranty either !
I will never recommend this dealership to anyone.
May 20, 2024
Response from current dealership:
We acknowledge your feedback, Mark. At Brustolon Buick GMC, we take all customer concerns seriously. We encourage you to reach out to us directly so we can address the issues you experienced. Our team stands behind our vehicles and is committed to ensuring customer satisfaction. Thank you for bringing this to our attention.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I arrived at Brustolon dealership after a 4 hr drove from Jersey to look at a 2016 ram rebel, salesmen Alex was wonderful with test drive amd the sale of the truck. I would recommend Alex and Brustolon gmc, also in my future needs.
May 15, 2024
Response from current dealership:
Thank you, Bobby, for your kind words about your experience with us at Brustolon Buick GMC. We're glad to hear that Alex provided you with excellent service during your visit. We appreciate your recommendation and look forward to assisting you with your future automotive needs. Drive safely, and we hope to see you again soon!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
May 14, 2024
Very good follow up.
May 15, 2024
Response from current dealership:
Thank you, Gregory, for the kind words about our follow-up service at Brustolon Buick GMC. We appreciate your feedback and look forward to assisting you in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
May 12, 2024
Our sales person as very nice and we didn’t feel pressured like in some dealerships. But he maybe wasn’t as up on EVs as he could have been, and there was an issue with a recall that was very frustrating, as it delayed us actually getting the car
May 20, 2024
Response from current dealership:
Thank you, Carol, for sharing your experience with Brustolon Buick GMC. We appreciate your kind words about our salesperson. We strive to provide accurate information and will address your feedback. If you have any further concerns, please feel free to reach out to us directly.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I just purchased a Lucid Air from. Brustolon and could not be any happier. I was
looking for the car on CarGurus and saw Brustolon had a well-equipped car with
low mileage at a great price. I worked with Arvy Samis, an outstanding sales
person. He took the time to learn about the Lucid so he could
explain and demonstrate the features on a long test drive. He isknowledgeable,
personable, and made the buying experience at Brustolon hassle-free. Anyone
looking for a late-model, high-spec car should contact Arvy. Also, a plug for Ken
in the business office, who understood what I wanted to do and completed the
sale process in under 5 minutes. Brustolon is 150 miles from my home in Maine
but the next time I am in the market for a high-end car at a great price I am going
back to Arvy and the Brustolon team.
May 13, 2024
Response from current dealership:
Thank you for sharing your positive experience with us at Brustolon Buick GMC! We are thrilled to hear that you had a great car buying experience with Arvy and Ken. We take pride in providing hassle-free and knowledgeable service, and we are delighted that you found exactly what you were looking for in your Lucid Air. If you ever need assistance again, do not hesitate to reach out to us. Safe travels back to Maine, and we look forward to seeing you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Said car was available than when I went to purchase they said it’s sold but we have other cars
May 6, 2024
Response from current dealership:
Thank you for taking the time to share your feedback. I would like to discuss your concerns further, so please feel free to contact me at your earliest convenience.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Apr 29, 2024
My overall experience at Brustolon was very good. The salesman who helped me was
Jose Cancel. He was professional, able to answer all my questions accurately and
efficiently. Although I did not purchase the vehicle, I would definitely return in the future
May 2, 2024
Response from current dealership:
Thank you so much for taking the time to share your feedback with us, Melanie! We work hard to make sure our guests have an awesome experience. We will share your comments with Jose and our team and we hope to work with you again down the road.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 24, 2024
Good communication
Apr 26, 2024
Response from current dealership:
Thank you for this amazing review! We really appreciate your business, Esdrace.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I wanted to say how happy I am with our recent purchase at Brustolon Buick! Jim Cipriano was awesome, very responsive, no pressure sales tactics and thorough. He spent a lot of time understanding our needs and budget to help us find the right vehicle and finance options.
We will definitely shop here again.
Thanks again!
Apr 24, 2024
Response from current dealership:
Congratulations on your new purchase, Pat! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear Jim and our team were able to help find the perfect vehicle for you. We would love to work with you again.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 20, 2024
The dealership responded quickly and I was able to purchase the car I wanted the same day.
Apr 23, 2024
Response from current dealership:
Sheila, thank you and congratulations on your purchase! We are so pleased that we could make your visit quick and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 18, 2024
Response from current dealership:
Thank you for this amazing review! We really appreciate your business, Boston.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 18, 2024
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Walked in first thing on a Saturday. Was greeted by Luis. Very polite, knowledgeable, and easy to talk to. Purchased a truck in the matter of a few hours. There was some things that I didn't like, but Luis and his team worked and changed those things until I was happy. After reading some bad reviews I still decided to give them a shot, and I'm glad I did. Thank you Luis, your sales manager / finance guy Al. I highly recommend anyone to go see these guy's.
Apr 18, 2024
Response from current dealership:
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 14, 2024
I really cannot say enough about this dealership. I'll preface by saying this, I dispise car shopping however I will, most definitely, be returning here for my next vehicle. We have been shopping around for a while and often visited CarGurus. I found this vehicle here and immediately shot a message of interest. Chris reached out once, we spoke I said I could probably make it there in a week to look at it. He was so understanding and did not bother me once that entire week. This is the only reason we made the trip out. Once we got there we were greeted by Chris, he introduced us to our salesman Arvy! Arvy was such a pleasure to work with. He was helpful, knowledgeable and willing to go the distance. He understood what we were willing to pay, was not pushy at all and at the end of the day he made it work for us. I will absolutely recommend this dealership to anyone looking to buy a vehicle.
Apr 16, 2024
Response from current dealership:
First and foremost, thank you for stopping by to leave this incredible review, Trisha. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Arvy assisted you in such a detailed and customized manner. Give us a call if you have any further questions!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
What an amazing experience! Luis was so helpful and transparent. He was very attentive and really listened to my requirements. I didn’t feel pushed or swayed, he let me just talk and ask questions. Overall, he was 10/10. Thank you!!
Apr 15, 2024
Response from current dealership:
Hi Vanessa, and thank you for this great review! We're happy to hear that Luis took care of you! He is a great asset and we appreciate all that he does.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great job by Chris Stevens, he got us into the car we loved. We were in and out of the dealership in 2 hours exactly like he promised. I’d definitely recommend him to future buyers.
Apr 12, 2024
Response from current dealership:
Thank you so much for taking the time to provide such great feedback, Stacey. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Chris was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Overall amazing experience. Love the vehicle I got from Brustolon GMC Buick! Will be back again
Apr 12, 2024
Response from current dealership:
Thank you for taking the time to share your feedback regarding your experience at Brustolon Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 10, 2024
Luis contacted me about the vehicle and gave me all the information I needed before coming in from NJ. Great staff and very welcoming. Strongly recommend Luis as he’s very patient and does not rush you when making a big decision like this.
Apr 12, 2024
Response from current dealership:
Congratulations on your new vehicle, Wilmer. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Luis was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 11, 2024
Response from current dealership:
Thank you for leaving this remarkable feedback, Isaak. We appreciate your comments and are happy to hear that Arvy was able to meet your needs. At Brustolon Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I received very good service, I changed my car and got a new one, my car was highly valued, Luiz vides excellent salesman, super welcoming
Apr 11, 2024
Response from current dealership:
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brustolon Buick GMC. Please feel free to contact us if you have any questions on your new purchase.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 9, 2024
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Absolutely horrible dealership. I offered to leave a deposit of which they said no need I will put the truck aside for you only to then sell the truck out from under me and not tell me until I was halfway into my 1 hour drive to the dealership. Then lied and said the truck was in safety inspection and would be available. Absolutely the worst customer service I have eclver experienced. Buyer Beware!!
Apr 8, 2024
Response from current dealership:
I am not happy to hear about your recent experience with us. We pride ourselves on offering our guests the best possible customer service experience. Please contact me and we will work on a solution to your issue together.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Mar 29, 2024
Came to test drive this van, and was greeting by an informative salesman named Chris Stevens. He was kind, transparent, and knowledgeable about the van. Everyone was friendly and kind, answering all the questions I had. It felt like I was treated as a family member not a customer. Unfortunately the van was a little too big for my needs, but I will be back to see Chris and the Brustolon team for my purchase. Would recommend to family and friends! This dealership is a GEM!
Mar 29, 2024
Response from current dealership:
Thank you for your wonderful feedback, Jerry. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 28, 2024
I met with Jim, he was great. Very knowledgeable and friendly. I never felt pressured by anyone there.
Overall great experience.
Mar 29, 2024
Response from current dealership:
Congratulations on your new vehicle, Rob. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jim was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 27, 2024
Spoke with a couple of people at the dealership everyone was courteous and transparent, car was priced well and was exactly what was shown in the photos online. Great experience would recommend to anyone looking for a good deal.
Mar 29, 2024
Response from current dealership:
We appreciate you for letting others know about your experience, Aidan! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 26, 2024
I recently had an incredible Brustolon Car Dealership! From the moment I walked through the doors, I was greeted with friendly and knowledgeable staff who were eager to assist me. The showroom was immaculate, showcasing a wide selection of vehicles that catered to all budgets and preferences.
The sales team, specifically Luis and Al, were extremely attentive and patient. They took the time to understand my needs and provided me with expert advice to help me make an informed decision. Their transparency and honesty throughout the entire process made me feel confident in my purchase.
Not only did they excel in their customer service, but their after-sales support was exceptional as well. They went above and beyond to ensure that I was satisfied with my new car and even provided me with additional resources and tips to maximize my driving experience.
Overall, my experience at Brustolon was nothing short of amazing. They truly exceeded my expectations.
Mar 28, 2024
Response from current dealership:
Lauren, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know our team went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Buyer beware. Inquired on CarGuru. Stated I would
pay cash and needed delivery. Dealer provided quote
that was ABOVE the advertised price and tripled the
stated delivery fee. They said price was higher
because I was not taking financing (8.54%). Also
said I could take the financing and then pay it off
immediately which made no sense as this worked
only for them. Low ethics at this place.
Mar 25, 2024
Response from current dealership:
Thank you for taking the time to share your feedback. I would like to discuss your concerns further, so please feel free to contact me at your earliest convenience.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Mar 21, 2024
Very helpful.
Mar 22, 2024
Response from current dealership:
Thank you for leaving us this great review, Owen! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Mar 20, 2024
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Show older dealer reviews 125
Mar 16, 2024
Outstanding experience
Mar 19, 2024
Response from current dealership:
Thank you so much for taking the time to share your feedback with us, Chris! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I had a great experience with the puchase
of this truck. My salesman Jose Cancel was
extremely helpful and knowledgeable. they
have
some great vehicles and I would Highly
recommend
Mar 18, 2024
Response from current dealership:
Hi Richard, and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Jose is a great asset and we're thankful to have him on our team. We appreciate your business!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great experience at this dealership. Prices were good. We worked with Arvy and he was very personable and friendly. We had a great experience with him helping us purchase a car.
Mar 8, 2024
Response from current dealership:
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Arvy was able to meet your needs. At Brustolon Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Exceeded my expectations! Highly recommend and I’ll definitely be returning in the future.
Feb 29, 2024
Response from current dealership:
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Kiersten.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Are salesperson Arvy was amazing knowledgeable, patient, stayed late and helped us get into are new car. Thanks Arvy
Feb 29, 2024
Response from current dealership:
Clifton, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Arvy went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 24, 2024
5 Star Experience. Thank you Arvy.
Feb 27, 2024
Response from current dealership:
Thank you for the great review, Suraju. Please come visit us if you need anything else, be it service or sales.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 20, 2024
I wanted to take a moment to express my gratitude for the exceptional experience I had purchasing a car from your dealership. From the moment I walked through the door to the moment I
drove off the lot, every aspect of the process exceeded my expectations.
First and foremost, I want to commend Jose for his professionalism, knowledge, and genuine desire to help me find the perfect vehicle. He listened attentively to my needs and preferences, and
their expertise guided me toward a car that not only meets but exceeds my expectations.
Moreover, the entire team at Brustolon demonstrated outstanding customer service throughout the entire process. Everyone I encountered was friendly, helpful, and eager to assist in any way
possible. From the finance department to the service center, your team exemplifies excellence in customer care.
The quality of the car itself is remarkable. It's evident that yo
Feb 22, 2024
Response from current dealership:
Congratulations on your new purchase, Joel! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear Jose and our team were able to help find the perfect vehicle for you. We would love to work with you again.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great selection. Responded quickly. Arvy was great and took care us. Would recommend to my my family and friends
Feb 21, 2024
Response from current dealership:
Vonny, we cannot thank you enough for your wonderful review of Brustolon Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 20, 2024
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 15, 2024
Really a 5-star service! Jim was simply outstanding, from answering all my emails immediately and with plenty of details to guiding me with every step of the way, he made the process easy and clear. The whole team at Brustolon was very friendly and efficient and made me feel at home. I definitely recommend them!!
P.S.
The dealership is in a very nice location and there are several good restaurants in the area. Definitely a,big plus!!
Feb 19, 2024
Response from current dealership:
We really appreciate the kind recommendation, Mark. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jose was great , I knew exactly what I wanted and he helped me get the car I wanted that day. Told the truth and made sure I was happy with my purchase. 10/10 Service!
Feb 12, 2024
Response from current dealership:
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Jose and the rest of the Brustolon Buick GMC team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Contacted me right away. I made arrangements to go down there immediately. Sales rep was great. Dealership was great. Sale was done immediately very pleased.
Feb 12, 2024
Response from current dealership:
We cannot thank you enough for this glowing review of our dealership! We know how valuable your time is and we aim to provide an efficient and thorough purchasing experience to all our customers. Please do not hesitate to come back again if you need anything else in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I was contacted by Jose. He scheduled an appointment. I arrived at the dealership. The vehicle was
parked up front and ready to go. It drove amazing. Despite the fact that I didn't buy the vehicle. Which I
won't go into details...none the less, Jose didn't treat me any different. That's what stood out to me the
most about Jose. Overall a great job!
Feb 12, 2024
Response from current dealership:
Thank you for taking the time to write this review, Gladys. We are pleased to hear that Jose was able to provide an efficient and overall positive experience.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 3, 2024
Luis was awesome with us. He helped us very smoothly, great personality. Would recommend him to anyone looking for a car. Just a great experience purchasing our first new car.
Feb 6, 2024
Response from current dealership:
Brian and Katie, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Feb 5, 2024
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
By far, working with Brustolon Buick could not been more hassle free and pleasant from the moment I stepped foot in there to the moment when I drove away with my new purchase. The sales associate was transparent, honest, and fair. He worked with me until I was satisfied with the purchase. I'll be sending my friends and family to this dealership and recommending they see the cabe same sales associate.
Feb 2, 2024
Response from current dealership:
Don, thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
5-star experience from start to finish. Arvy helped me get into my first newer vehicle in a long time and made the process super simple and easy. Would definitely recommend Brustolon to any friends and family.
Feb 2, 2024
Response from current dealership:
Thank you so much for taking the time to share your feedback with us, Stephen! We work hard to make sure our guests have an awesome experience. We will share your comments with Arvy and our team and we look forward to working with you again down the road.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Wouldnât take a deposit on the BMW 335i after
traveling over an hour to look at it. We sent an
email back to find out if parts for the car came
in so we could buy it and have heard nothing
back. As a former car salesman I find that
disappointing.
Feb 1, 2024
Response from current dealership:
Eric, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience so I can look into this situation. Thank you, I look forward to speaking with you.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Feb 1, 2024
Response from current dealership:
Gabby, thank you for writing this amazing review for our team! At Brustolon Buick GMC, we always appreciate customer feedback, and we are pleased to hear that our team provided a welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Greg Sloan was a pleasure to deal with. He and everyone at the dealer made buying my truck easy! Great experience and I would highly recommend Greg and Brustolon Buik !
Jan 30, 2024
Response from current dealership:
Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jan 26, 2024
Dealership was quick to respond, set up a time to meet and took care of me.
Jan 29, 2024
Response from current dealership:
Thank you for taking the time to write this 5-star review, Steve. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Still dancing with them they have a car on very interested but they've been very professional
Jan 24, 2024
Response from current dealership:
Thank you so much for taking the time to share your feedback with us, Tracy! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to getting you into a car you love!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jan 18, 2024
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Luis was my sales consultant and he made the process of purchasing my first car really a really great experience! I would definitely go back and purchase from them again.
Jan 12, 2024
Response from current dealership:
Thank you for taking the time to write about your experience with us! At Brustolon Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Luis was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
My overall experience was great with Luis Vides from Brustolon. Luis was responsive to my
inquiry on the vehicle. Was on-time for the appointment to view and test drive the car. It was a
smooth transaction from start to finish. Luis did all the paperwork and delivered the car to my
home. All around A+ experience. Thank you.
Jan 10, 2024
Response from current dealership:
Congratulations on your new vehicle! We appreciate the feedback and are pleased that your experience with Luis was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dealer told me to put down 500 dollars to hold vehicle which I did went through all the process signing all the papers and all until I seen them bring up the price on vehicle and I told them that was not the price I saw online so he ask me what was the price I showed him he fix it but never gave me my money back I payed to hold car no papers was shown when ask about it and the never called me back so don't purchase any vehicle from them
Jan 5, 2024
Response from current dealership:
Thank you for your feedback. Here at Brustolon Buick GMC, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
The vehicle was as advertised and priced. The staff was helpful and willing to answer all my questions, especially Chris Stevens. The sales manager Brandon was so patient and kind and even though we couldn't complete the deal because I am rebuilding my credit, I would definitely recommend this dealership to my family and friends!
Jan 4, 2024
Response from current dealership:
Thank you so much for taking the time to share your feedback with us, Audra! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we hope to work with you again down the road, as well as anyone you might send our way.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great family run local business! Pleasant, knowledgeable sales staff and a huge inventory!
Dec 28, 2023
Response from current dealership:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Raised the price $500 dollars over the advertised price. I was ready to buy at the listed price but they had to be dishonest.
If they can't be honest with the price what else are they lying about?
Dec 26, 2023
Response from current dealership:
Thank you for sharing this feedback. Our goal here at Brustolon Buick GMC is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Oct 24, 2023
Dealer has excellent selection of fast cars and best prices around
Oct 25, 2023
Response from current dealership:
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Henrique.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 15, 2023
Excellent communication and professionalism. All our questions were answered promptly and all concerns addressed in a transparent manner
Oct 18, 2023
Response from current dealership:
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we are glad you feel this was achieved. It was truly a pleasure working with you, Karen.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 17, 2023
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 14, 2023
Jim was very helpful and responsive.
Oct 17, 2023
Response from current dealership:
Thank you for leaving us this great review, Matthew! We are very happy to hear that Jim could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 16, 2023
Response from current dealership:
We appreciate you for letting others know about your experience, Jonathan! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great selection of vehicles. Transparent pricing. Everyone was friendly eager to help. Highly recommended
Oct 11, 2023
Response from current dealership:
We really appreciate the kind recommendation, Stacie. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 2, 2023
Internet price only good if financed by dealer. Several options on listing were not on car (navigation & blind-spot
monitoring). Life insurance charge of $900 required by loan company to ensure pay-off if I die before the loan
does. Got gap insurance with our car insurance for $40. A charge of $199 for VIN etching mysteriously shows
up on final invoice. We did not notice until we got home (3hr drive) that there is no etching on windows. Called
salesperson who said etching is not done on windows anymore but is hidden on other body parts. Where is the
theft deterrent in that? They have refused so far to refund the $199 for the etching we never wanted and never
received. Let our experience be a warning to potential buyers at Brustolon Buick/GMC.
Oct 5, 2023
Response from current dealership:
Thank you for the great review. Please come visit us if you need anything else, be it service or sales.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 29, 2023
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 27, 2023
Response from current dealership:
Thank you for the great review, Chris. Please come visit us if you need anything else, be it service or sales.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 25, 2023
Response from current dealership:
Mark, we're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
This dealership is the best! No gimmicks, upfront and honest. Customer service was exceptional. Highly recommended to anybody looking to buy a vehicle!
Sep 22, 2023
Response from current dealership:
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 21, 2023
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Luis and Arvy were wonderful! Great team! Transparent and easy to work with. Cannot recommed this dealership and their team enough!
Sep 21, 2023
Response from current dealership:
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Luis was an amazing person to work with. He helped me with the purchase of my dream car and couldnt have made it easier and faster. Would strongly recommend asking for Luis if you want a great experience with your
purchase.
Sep 21, 2023
Response from current dealership:
Congratulations on your new vehicle, Rosalio. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Luis was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great car, Great Place, i would go back to Brustolon for all my car needs, very transparent no games like some of the other car dealers great experience would definitely go back again. They would even let me pay cash. They even took a personal check. I would not hesitate to go back
Sep 18, 2023
Response from current dealership:
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 15, 2023
They answered right away.
Sep 18, 2023
Response from current dealership:
Thank you for this amazing review! We really appreciate your business, Ozzie.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Sep 8, 2023
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
They upped the price 1000$ because i was going to pay cash, didn't know you get penalized for paying cash, they can take more of your money if you finance. But they did have some beautiful cars that you don't see everyday
Sep 14, 2023
Response from current dealership:
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 18, 2023
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Aug 15, 2023
Honestly, this was by far the most frustrating experience I could have had with trying to buy a vehicle. I received several emails and directly responded to each and everyone with my vin number of my current car, specifics, etc., and received no reply until I expressed my frustrations. The email I received in response was from a gentleman who gave me his cell phone number and told me to contact him directly if I was interested in the car. So, I texted him and shocker, no response. Do they want to even sell this car? Talk about dropping the ball...
Aug 17, 2023
Response from current dealership:
Christopher, I appreciate learning about your recent experience with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Great experience nice and smooth no issues. All the staff was welcoming. Jose went over and beyond to make sure I got the car I wanted. Jose kept me updated throughout the process following up with me and being honest. I definitely recommend him to anyone who’s looking for a new or used vehicle.
Jul 26, 2023
Response from current dealership:
Walter, we cannot thank you enough for your wonderful review of Brustolon Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jul 12, 2023
Response from current dealership:
Thank you for this amazing review, Jandira! We really appreciate your business.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Luis is A very great person to work with, really flexible and take cares of all your needs!! Highly recommend
Jun 30, 2023
Response from current dealership:
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Chris and Greg are top notch. Felt no pressure to purchase. Didn't end up walking away with a new car as the numbers just didn't crunch right yet, but I'll definitely be back to buy my next vehicle there. 100% recommend.
Jun 13, 2023
Response from current dealership:
Thank you for this amazing review!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Professional, knowledgeable and friendly staff. I would highly recommend them to anyone.
Jun 2, 2023
Response from current dealership:
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Chris and Arvy were very helpful and easy to talk to. It was a very enjoyable experience.
May 30, 2023
Response from current dealership:
Thanks for your outstanding review, Lawrence! We're very happy to hear that Chris and Arvy were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
May 9, 2023
Great dealership and friendly knowledgeable staff. Pasha was very helpful. I would highly recommend him.
May 12, 2023
Response from current dealership:
Thanks for your outstanding review, Mohammad! We're very happy to hear that Pasha was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I was very interested in purchasing this vehicle. They sent great videos and pictures. However, when I inquired about the accident that
appears on the Carfax report I was told it was incorrect. I requested to have a PPI done by Porsche (at my cost) to verify the car was in great
shape and my request to have one done was answered with "Unfortunately, we will not allow one". Seems sketchy
May 10, 2023
Response from current dealership:
You are more then welcome to come and take the vehicle wherever you like to have it inspected. Unfortunately we cannot have someone drive almost an hour away and wait the 4 hours Porsche told us that a typical inspection last and then drive an hour back. But you are more than welcome to take the vehicle and have it inspected any time you like. We are very sorry and hope you understand. If there's anything else, we can do please let us know.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Apr 25, 2023
Luis helped me with the purchase of my dream car. Made the feared car buying experience so smooth and easy. No pressure at all and helped me get to my desired payment. I would absolutely recommend looking for Luis if you need a worry free experience.
Apr 27, 2023
Response from current dealership:
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Apr 25, 2023
Reached out to Brustolon about this quite rare 918, the salesman Chris S was very knowledgeable about the car and talked to me for quite a while in detail about it. I scheduled a test drive with him and that went well. Car was accurately described and priced, they were honest, and best yet very accommodating to my needs. I did not end up making the purchase, I couldn't get the payment I desired, but they gave me a couple tips on how to improve my credit score in the future. Down to earth, family owned business. Will be going here and recommending it to all family and friends. Thanks again to Chris and the Brustolon team!
Apr 27, 2023
Response from current dealership:
We cannot thank you enough for your wonderful review of Brustolon Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Although I did not purchase the vehicle that I test drove at this dealership. I had a great experience test driving and discussing vehicles with the salesman Chris. He was extremely knowledgeable and friendly. I would highly recommend purchasing a vehicle through this dealership and specifically, Chris.
Apr 25, 2023
Response from current dealership:
We appreciate the kind words. We look forward to seeing you again in the future!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
jose lied about vehicle damage. He stated the AutoCheck accident was because of a tire scuff. He told
me I had nothing to worry about because it wasn't reported to Carfax it was not significant damage. I was
going to purchase the car so I started setting up insurance. In the previous insurance reports, there is a
$15004 collision settlement paid and 4 weeks of rental paid for during repairs. I learned the Carfax
reporting has nothing to do with the severity of the accident just who provided the information to the
reporting agency.
Apr 14, 2023
Response from current dealership:
I appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact me directly at your earliest convenience. Thank you!
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
I've purchased quite a few cars over the years and usually dread the buying process. The Brustolon team made it quick and pain free this time around. No hidden fee's and they got me a lower interest rate that my personal bank couldn't even get me. This was the 5th vehicle I've purchased in my life and was by far the best experience I've ever had. I was in and out of there much faster than I had expected and love my new car. Thank you!
Mar 20, 2023
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Very disappointed. I drove 5 hrs just to find out that they never cleaned it. Should have been done way before we got there . I wanted to figure out the finances ahead of time before the 5 hr drive told me i had triple aaa credit and that it should be low and when i got there it was way high .seemed to care less if we bought it or not
Feb 24, 2023
Response from current dealership:
Carl, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Dec 30, 2022
Response from current dealership:
Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Very nice and no pressure at all to purchase the vehicle. Jose was very helpful and knowledgeable. After visiting a few other dealerships, I felt confident going back to Brustolon and making a decision. Thank you.
Dec 22, 2022
Response from current dealership:
Carla, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Great experience. No hassle pricing. Staff was great. Finance manager was clear and direct and very professional. Vehicle exceeded all my expectations.
Dec 19, 2022
Response from current dealership:
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Brustolon Buick GMC! If there is anything else we can do for you, please feel free to give us a call.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dec 16, 2022
Response from current dealership:
Thank you for the feedback, Lynn!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I’ve had some horror stories buying cars in the past. Especially from a distance, after my last experience buying a car,(at a dealership in FL) I wasn’t looking forward to it again, but I have to say these guys are amazing! The car was exactly as described. I couldn’t have been happier. Absolutely no games. The price was accurate with no stupid extra fees and they were totally transparent the entire time. I will be doing business with you guys for years to come. Thanks for all the help.
Dec 13, 2022
Response from current dealership:
Thank you for writing this amazing review for our team!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
The sales team is wonderful, friendly and accommodating. They answered all my questions without the typical pushy salesman tactics of other dealerships. We are ready to finalize the deal and drive this car home! Will be doing business with this dealership for years to come.
Dec 12, 2022
Response from current dealership:
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Brustolon Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Dec 8, 2022
Sales person was terrific. Very easy to work with
Dec 9, 2022
Response from current dealership:
Thank you for this amazing review, Jim! We really appreciate your business.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Interested in a CLK 63. Was told they wouldn’t negotiate because they had an offer for 20k, the following day they lowered the price below 20k. Was then told they had 3 deals pending on the car. 14 days later it’s still for sale. The car has some issues with the roof and airmatic seat system that I had to pry out of the salesman, Chris. Most dealers are dishonest about pricing data and vehicle condition and these folks are no different.
Dec 9, 2022
Response from current dealership:
Thank you for taking the time to share your recent experience at Brustolon Buick GMC. We want each customer to be completely satisfied, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me. Thank you.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Went to the lot to see the car and the battery was dead. The young salesman on the lot didn't seem a bit interested in helping. Didn't even ask me my name. I wouldn't go there again.
Nov 7, 2022
Response from current dealership:
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Oct 18, 2022
Response from current dealership:
Thank you for your wonderful feedback!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
The bed of the truck had been painted (doesn’t match) “but the carfax is clean”. Nice people, but that truck was beat!
Sep 20, 2022
Response from current dealership:
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sep 2, 2022
Waste of time. Drove over an hour to test drive car. Told them I’d like to buy it, agreed to listed/ advertised price. Told them I would put down a deposit and bring back bank check for balance when I picked up car. Salesman then proceeded to tell me if I don’t finance with them $1000 would be added to the advertised price (scummy) !!!! Salesman assured me they had great financing options so after driving over an hour I decided to get their offer. Salesman comes back with a monthly payment for 48 months. He tells me he doesn’t know what the total amount financed or interest rate is based on, I have to talk to the finance guy for that. I’m shuffled to another room and while I wait I go online to my Credit Union and get approved for a payment $80 less per month based on a rate of 4.24% (I have very good credit). They were offering 9%. They don’t really sell cars, they sell loans. Stay far away.
Sep 9, 2022
Response from current dealership:
John, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Brustolon Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Sincerely,
Brendan Casey
(860) 245-9967
brendan.casey@brustolon.com
Aug 7, 2022
Called and spoke with a gentleman by the name of Christopher Harty!!! This gentleman knew I was coming from 80+ miles away and he told me over the phone that he would give me a minimum of ??? for my trade!! When I arrived he gave me more then his quote!!! He set me up with a wonderful salesman (Jim) who said that this was one of his easiest sales ever!! I told him that the ONLY reason I came was because of Christopher Harty!!! I made a point to go tell Christopher Harry’s boss what a tremendous job he did!!! Again a great experience thanks to Christopher!! Much appreciated!!!
Aug 9, 2022
Response from current dealership:
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
Jul 11, 2022
Response from current dealership:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I was looking at other dealerships but so happy I finally landed at this one. They’re honest, helpful and made the process super easy. I’d recommend this dealer to anyone!
Jul 8, 2022
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
I was referred by a friend of mine to visit the dealership….I called to verify that the vehicle was still available, it was. I spoke to Chris Harty. The Challenger was ready when I arrived…When I got to the dealerships…I was greeted by Jose. Jose was patient, understanding and easy to work with…I told Jose that “I want to pay cash”. He said no problem…I gave him a cashiers check with the amount, which included taxes and fees…The price online is the price you pay….their was no “bate and switch” like other dealerships do….they don’t play that game…The process was pleasant and a exciting experience…thank you Brustolon
Jul 5, 2022
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
The Brustolon Buick GMC Team
Sincerely,
The Brustolon Buick GMC Team
May 20, 2022
The staff was very friendly and experienced. But their were hidden fees that I was not told about. We went through the paperwork so fast that it felt a little shady. But the pro master was a pretty good deal and an overall good condition, I’m happy with the purchase but they should have been more upfront with the extra fees, they put a coating of some sort on the paint and didn’t reveal that until after the fact and it was $799. Why would I need that for the 2014 work van. I would be more careful if I went through this dealer again and read all the fine print. I would probably go through them again if they had the right vehicle for me. They’re not much different from the rest of the dealers out there.
May 10, 2022
Good experience thanks for the help
Apr 16, 2022
I called to ask about equipment in a vehicle and what services were performed by the dealership. Unfortunately, I was transferred to a salesman who didn’t know and told me that by the time it would take him to get this information the car will be sold and doesn’t really matter. I apologized that I inconvenienced him and then said goodbye. He hung up without trying to say anything further.
Not the customer service I was hoping for.
Mar 31, 2022
Easy to deal with, willing to answer questions, very prompt at getting back to me
Mar 16, 2022
Courteous professional helpful love my new vehicle
Mar 2, 2022
Sale was quick and easy. Staff was great.
Dec 30, 2021
Very transparent excellent communication skills have me a amazing deal I love my new car I recommend Brustolon to everyone
Dec 18, 2021
I was never told the car did not have navigation, and when I told them I would get a bank check I was told if I did not finance through them the price would increase $1,000. Not cool.
Dec 10, 2021
Came to look at this Audi SQ5, met with the salesman Chris. He was honest, knowledgeable and transparent. When I was unsure about the SUV fitting into my lifestyle, Brandon the sales manager worked with me to get into a different Audi they had on the lot. The transaction was seamless and hassle free. I did not know that dealers like this still existed! I will be back for my next purchase and spread the word. Brustolon Buick GMC is the real deal.
I inquired Sun. If the car was available. They texted me back on Monday and said yes it was. They had done a 150 point check and the car passed with flying colors. Could I come in and see it.
I said yes and went that afternoon to find out the car was in the shop getting a new hood latch and a sensor. Guess those flying colors weren't so btight..
Then I was told the advertised price would not be honored for a cash deal, it was only for a financed deal. I kind of blew up, but did apologize after. I asked the salesperson to let me know when I could come try it out. I noticed a few days later they raised the price a thousand dollars. I was never contacted when the car was supposedly ready to drive.. Guess because I wanted to pay cash my business wasn't wanted.
Nov 9, 2021
Response from current dealership:
Please give us a call to discuss this.
Was going to purchase a 3 year old luxury vehicle. Stated on website vehicle went through 170
point inspection. When I came down for the a test drive vehicle had a flat tire waited an hour
and half to add air to tire. Took it on the test drive vehicle needed alignment. Put a deposit
down on the car. They came back to say they will put 2 tires and do alignment. Went forward
with the process. Dealer has some bogus fee's etching of car 199.00 stated it would help your
car insurance (not). Arranged for delivery I get there car is not ready! This dealership doesn't
care about your time. I then had my mechanic at next delivery within 3 minutes he spots an oil
leak, a problem with the rotors, the dealership never even change the oil but did reset the info
in the car stating the oil was changed. Contacted owner twice via email no response. Dealer
put car back up on the site within the next day... Told me the oil leak would take a least a week
to fix... Buyer beware when you go to here
Jul 25, 2021
Excellent customer service and very simple, no hassle buying process
Responded. Received mixed messages on a
truckâs availability. Was told it was available,
then another salesman said they accepted a
deposit? First salesman said it was available
and another Party was interested, but they
didnât leave a deposit. Texted the dealership
the next day and was told it was available.
Texted first salesman who said it was available
so I made an offer and received no response.
Increased offer and was told he would check
with manager. One minute later he told me
they werenât accepting my offer and no
counter offer was given. A few minutes later I
was told the truck was sold! Waste of time.
Possible bait and switch or poor
communication
Buying elsewhere.
Nov 9, 2021
Response from current dealership:
We apologize. There was a deposit when you initially looked at the vehicle. He ended up canceling. When you made your offer there was someone in the showroom looking at the vehicle. That is the reason why we did not counter. It would not have been fair to the gentlemen that was here looking at it. He ended up purchasing it.
Jun 18, 2021
Response from current dealership:
Robert it was truly a pleasure dealing with you! We hope you enjoy you new vehicle. Remember if you need any thing at all were here!
Mar 20, 2021
Very professional and courteous.
Mar 5, 2021
Price was good but they would not move on it at all. Seems like the price would have gone up if I didn't finance through them. Bought car
somewhere else
I got a good deal on the vehicle I purchased . I found everyone to be adequate .
When I test drove the vehicle I purchased the gas tank was on E and I had to fill up the tank when I purchased it. I found this unusual.
I had already secured financing at a good rate prior to purchasing and was told that I had to go with whatever financing company they secured if they beat my rate . My rate was beat by extending the term of the loan to 6 six instead of 5. I was told that this was common practice that buyers go with who the dealership has as loan companies. I had never heard of that.
Jul 9, 2020
This dealership was nothing short of spectacular. I live in FL and bought the car basically sight
unseen based on information provided by Greg in sales. He was spot on and the deal was executed with ease and with no problems. Greg & Cindy were a pleasure to deal with.
Couldn't possibly have been any better. Highly recommend this Buick GMC Dealership. You won't
be disappointed!
Jun 23, 2020
Excellent responsiveness and professionalism.
May 4, 2020
Very great people to work with new what I wanted and helped me buy a great car
Mar 2, 2020
I went 75 miles out of my way to do business with Brustolon Buick GMC.
I researched there customer reviews and they had great reviews. They did not disappoint. The buying experience was excellent. No games. Immediately matched lowest price I could find anywhere else. Look forward to doing business with them again.
Dec 30, 2019
Friendly, helpful salespeople. Worked with us to get us a good deal on our trade in for our new car. The car presentation was immaculate, the car looked brand new and drove very well.
Jul 1, 2019
Very informative and helpful people. Got a good deal. Glad I went there.
Mar 27, 2019
Was a phone call about a vehicle out of state. Sales person was great to deal with. Did not purchase the vehicle, found something closer to home.
Very unprofessional wont call you will text you
but I like to talk to a person when I have
questions rude salesmen wanted the truck but
refused to buy from them I want to talk to the
salesman and I want to have a good experience
buying a vehicle but if I call and they text and
refuse to call me I will not do business with them
Oct 21, 2017
good, polite
Dec 19, 2016
Great! They responded immediately!.. very pleasant ..no pressure!..
Sep 29, 2016
Great dealership, friendly staff and great cars. They earned me as a customer for life. Thanks again I love my new car.
Nov 7, 2015
Will go to see truck next week.
Jul 9, 2015
Good Dealership Just didn't have what I was looking for.
Nov 11, 2014
Post-sale response to issues was poor from Sale Agent, Sales Mgr., & Office Mgr. Only the Owner, Cindy, had the courtesy to return calls & make arrangements for service.