Bristol Toyota

Good..

The a sales person I was working with is seem like a very honest person. I definitely would consider buying a car there.

Dealer got back to me very quickly essentially did not except my offer on the car- all was good and professional

Was contacted and they followed up on my request

Great experience, reasonable prices considering the current market.

Attentive staff while I was there. Clean organized dealership. It took several hours for the car transaction on a quiet weekday morning, Zero beverages or snacks in the wait lounge (it took about 4 hours for the transaction). They claimed it was a COVID thing, yet every other dealership has figured this out. Price was very good, trade offer very good, salesperson was fine. Thumbs down on follow up after the sale. I thought I’d hear from them to find out how my truck purchase is going… crickets. No bigs.

Everything about this car buying experience even during covid was pretty easy. my only discrepancy was with the amount of time that it took to get the title in so that i could pick up there for myself. But the salesman (Andy) was great and pleasant to work with as well as the financial staff. I appreciate all the contacts and emails they sent to keep me as up to date as possible in regards to the process.

Very responsive

Replied immediately!!

Great buying experience. No nonsense or hard sell.

have not had time to make an appearance. Very good customer service. Thank you

Car was sold a while ago they said but was still listed.

Great experience with them! No pressure and very helpful!

Because of their state rules could not sell out of state. Otherwise no problems.

Very disappointed in the service. I reserved a time to view a vehicle when I arrived the vehicle was sold. A week prior I tried to put an offer on the same vehicle they told me I couldn’t because they already had someone looking at it. They told me to leave my number in case it fell through and so it did that’s when I scheduled my appointment and was told when I got there it sold.

I thought it was great! The only reason I can't give the full five stars is lack of information. I took my mother to look at the car and take it for a test drive, but wasn't present for the actual signing of a deal and purchasing of the car. I really appreciated the no-pressure approach of our sales consultant Chris P., who was warm and friendly, and let the car sell itself. We did not feel rushed, or left waiting, had plenty of time to test out some of the tech features and closely examine all the odds and ends. He was able to answer all of my questions (such as what type of things show up on the CarFax report), and was honest even if the answer could be interpreted as less than positive (he gave us full disclosure about the limitations of a CarFax report). I feel totally comfortable sending my mother there for her full year of prepaid maintenance on her new car. Big thanks to this dealership for making it smooth and easy.

Have not connected with but have sent emails info n called leaving nice appropriate message

The price of the truck was good. The seat had a stain on it. They gave me the truck with half a tank of gas. For the price I paid I feel they should fill the tank.

Quick easy process, they gave me by what I wanted for my car and purchased the truck in 2 hours.

Responded quickly and very accommodating when arranging a test drive. Unfortunately my experience when arriving was your typical sleazy used car dealership. The price listed on CarGurus was not the price given. They low ball your trade in by thousands of dollars. They hold you hostage by taking your keys and registration. I asked 3 times to have both returned. If you’re looking to waist your time and play the typical back and forth game, this is the dealership for you. I ended up finally leaving the dealership after several hours of nonsense and went to another dealership where I purchased a vehicle at a much better deal with a lot less hassle.

Bought the vehicle...professional people

Quick to respond and tastefully followed up. Ended up purchasing a different vehicle they didn't have. Very professional and polite

Very happy. They were all professional and worked with me.

Helpful with no bull.... or pressure.

Got back to me right away. I changed my mine, but was there for a questions. Even suggested a different car.

Salespeople and sales management are a bunch of liars. Identified the rear door rubber gasket was falling off to multiple sales management at the vehicle. They promised rust removed repainted and a new rubber gasket. They siliconed they old one back on never fixed the rust and the rubber gasket fell off the next day while showing off my new ride at lunch

Very good about getting back to me

What a great experience! Sharon was incredibly knowledgeable and patient with me. Definitely worth the drive there! I finally got my car!

Sold the car and never contacted me. I showed up at a scheduled appointment to test drive the car and it was sold.

The people there were very friendly and helpful Mike th salesman was great I would definitely deal with them again

No pressure sales. Chris was great. Got Everything taken care of in a few hours . Great experience .

Good experience with this dealer I like the vehicle very much just trying to figure out if I can afford it LOL........

We were not able to make a deal. However, the dealer was responsive, and did not waste lots of time.

Kayleigh was great with getting back to me promptly and sending along photos. When I showed up in person she set me up with a sales person. We could agree on a price that was fair for both of us, but the team was certainly a pleasure to work with.

It was very friendly they weren’t pushy.

Expressed interest on that day. Said it was being tuned and cleaned. Continued to tell me that and said not available yet. Today got an email it sold Mary

Very responsive

Contacted Bristol and got an immediate answer and made an appt to see it. They had not put up a picture but sounded like a nice car and the dealership was incredible

They are not high pressure and they went out of their way to get a car prepared in 24 hours. Service department was excellent when I went for my sticker. Everyone I met was friendly and offered any assistance I needed.

I ended up buying a different car there, but everyone I dealt with was great.

Amazing service!

Great experience!

The salesperson Anthony was great! The car was clean and well presented and the test drive covered highways and back roads.

Very good. Easy

Salesperson, was very nice and listen to our concerns. The Highlander looked rough on the hood and integrity of the exterior of vehicle. The manger on duty need some customer service updates on how to deal with customers.

The salesman was very nice, patient, and low pressure. I liked him, and I liked the car but there was a minor red flag in that the car had been previously recalled. Decided the next morning to go ahead with the sale anyways, and I reached out to see if they could budge on the price just a bit. That's when everything went wrong. The internet sales guy took over and sent me a ridiculous response that he couldn't negotiate on the price of the car and that I'd have to come down. I sent them email after email over the course of the next 4 hours asking them to please get in touch with me so I could at least put a deposit down since the sales rep was on his day off. When I was emailing them to set up an appointment they couldn't email me back fast enough. After hours of waving my arms trying to get them to sell me a car they finally called me back to tell me the car was already sold. Totally unreasonable and unprofessional.

They did answer all the questions I had.

No pressure. Sales reps were down to earth. I hope to return.

Contacted very soon. Saleswoman was very pleasant and helpful.

Stock answer of no pictures because the car is being reconditioned and I asked about the price and received no answer

Our sales person Andrew was helpful and welcoming. He followed up on promises he made and coordinated the final delivery with a smile and a perfectly shiny car! Keith, the Sales Manager managed to correct some early misinformation given to us with honesty, clarity and professionalism. He listened to us and was able to conclude the experience wonderfully. The finance process was flat and not at all consistent with the personable experience at the front of the house. We would return to this dealership (even though it as over 30 miles away) for our next used car purchase.

Very quick to respond!

I forgot to add that Kayleigh was very help and courteous. She kept us informed continuously.

First bought a 2015 Tacoma.....it had a bad smell in the truck....was conditional that they would get 'rid' of the smell. Loan approved....insured...picked up vehicle...and the smell was still there! On duty manager said....that they follow a 'process'. I asked when the truck would be ready.....they said a couple of days. I told him..that i can not drive a truck with that 'smell' . Manager told me that THEY WILL DETERMINE IF THE SMELL WAS GONE.....NOT ME! Yikes.....i took the plates off the truck...and drove away....told them that i would not accept the truck like that....or have then tell me...that if the smell was still there.....i had no right to refuse to take delivery.... See ya Bristol Toyota! Stay away from a dealership that does not stand behind their vehicles....or you!

Great experience. Would recommend them.

Website is a good resource for viewing inventory. That's about it though.The interactive part is misleading as it is used only to obtain your contact information so they can nag you to come to the showroom. You will not have the oportunity to hash out any details, obtain any information other than what is printed on the website, or talk any figures at all. It is obvious their goal is to get you in the door.

Very good experience so far. very pleased with the vehicle and for the price with the low mileage. We thought was a real bargain with Jess our salesperson. Would definitely recommend Bristol Toyota as the placed to shop for bargains on vehicles. George B.

This Toyota dealer wants there customers to have a easy and comfortable experience. They will answer all your questions and make sure you are fully informed about what ever car you want!

Responded to all my questions and had a very good offer.

Good service

Nice folks. Attentive w follow up

They call often. They posted a ad on car gurus. No picture but some info. I called and the truck was sold. But they sent me info on trucks that were almost double in price. And called a few times after they sold the truck.

Incredibly nice and accommodating, fast process, knowledgable, friendly.

Very responsive and easy to work with, although I bought one much closer to my home. Got back to me very quickly

They got in touch with us in minutes with all the details about the car we were interested in.

Prompt phone call .veh was sold.

Excellent customer service fair pricing well maintained vehicles

Had a very good experience with Bristol Toyota Scion, from the minute I walked into the dealership right up to the registering my new car. They never pressured me to buy and were always very professional.

Excellent. Very respectful of customer's time.

Very responsive and helpful.

Honest approach to customers

Very pleasant and helpful in finding a new vehicle.

I've been emailing with Lynda regards 2010 Toyota Tundra and was invited to come in three days after the truck has been sold. This is absolutely undetectable, no apologies have been said or sent whatsoever. Stay away from this scammers if you don't want to waste your time and money for the gas!

They were good people

I had a great experience at Bristol Toyota...no pressure...salesman showed my the car I was interested in and didn't try to talk me into another car. Everyone was very helpful and friendly.

Very good.

Good experience.

Very fast response to my request

Good. Quick response

Quick response and follow up by sales person.

Great response via phone and email. Very friendly.

Sales was great, but trying to find out the interest and payment on the loan was impossible. I just wanted the information on the loan before I proceeded.

Dealt with 4- FOUR- sales people within a 24 hour time span to talk about the car and check on availability since it's quite a drive for me to get there. They were great via email and on the phone. I told them I secured my own financing and everything, I basically just needed to sign on the dotted line. Since our time frame was restricted I called before we left and had a great conversation with a salesman. I was assured this was the car for me and it was a great car and deal. When we arrived, they could not find the vehicle!!!!! Clearly, it was to good to be true. My family and I patiently waited and they had no explanation! We were told maybe when they moved vehicles they found something not quite right and it was in the garage. I was furious, disappointed, and disheartened. We didn't lose our cool and asked what next? I was told I could put a small deposit on the car to hold it! Really? On a MIA car? Then I suggested they give me something for our troubles (they offer a DD gift card for test driving) the salesman said sure a gas card BUT couldn't figure out the gas mileage on a 125 mile trip. He then offered to go down the street and get one out of his own personal money. We said forget it. We had kids with us who were tired and hungry, and now passed their bed time. To this day, we never heard back from anyone at the dealership. Nothing- no apology - - no explanation- no DD gift or gas card. Nothing.

Promptly responded to all inquiries.

Pretty fast to respond.

Need to lower their prices and accept a fair offers.

Its just taking forever for me to get auto bond on my car. Which is an extra service i paid for, other than that everything has been great.