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Dealer Reviews

Based on 1 reviews
All reviews are verified visits to the dealer. – Learn More
May 17, 2025
Lovely phone manners. Answered all of my questions. Thank!
1 of 1 people found this review helpful.
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Nov 8, 2021
I am in search for a small, used SUV as first car for my daughter. This place has the selections and nice sales people but my daughter does not have time to schedule a visit yet.
0 of 1 people found this review helpful.
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Marylynne
Jul 5, 2020
Great people to deal with, so helpful and accommodating!
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Ray
Jul 7, 2017
The girl who answered the phone was far more interested in whether they'd be getting off early for the holiday than showing us the car. We were planning to drive up from Cape Cod (translation: motivated buyer) but that didn't impress her. When I tried to contact someone about how unimpressed I was, the same girl wrote back and insisted that this is perfectly fine and the right way to help a customer. If Jim (if there is one) cares about selling cars he should have someone on the phone who actually wants to sell them. Not someone who gives bored-sounding answers and clearly just wants to be at the beach. My single worst dealership experience in years.
15 of 16 people found this review helpful.
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William
Mar 20, 2017
Real nice dealer. Answered all my guestion with honesty. Wasn't pressuring me to buy at all.
2 of 3 people found this review helpful.
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Tom
Jan 18, 2017
was totaled vehicle. went to look at when closed. never spoke to dealer
3 of 3 people found this review helpful.
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Susan
Dec 31, 2016
Never sent the car fax I asked for.
4 of 5 people found this review helpful.
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Mike
Sep 18, 2016
They responded within a few hours and were very helpful in providing vital information about the car. We are still looking but I appreciated their prompt and friendly response to our inquiry.
2 of 3 people found this review helpful.
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Kevin
Aug 23, 2016
Jim's Auto was great at steering us towards what we were looking for without getting too pushy. They laid out all of the options in front of us and I would definitely take my Subaru to them in the future for work. They definitely know their Subarus
2 of 3 people found this review helpful.
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Kathy
Apr 29, 2016
very pleasant
1 of 2 people found this review helpful.
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Ken
Apr 27, 2016
Spoke with a couple of times, good feedback but cannot insure a rebuilt vehicle.
3 of 4 people found this review helpful.
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Scott
Apr 22, 2016
Just called for information. Dealer was helpful.
2 of 2 people found this review helpful.
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John
Aug 16, 2015
Answered questions asked honestly.
1 of 1 people found this review helpful.
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Ed
May 31, 2015
Very prompt and professional. No gimmicks.
1 of 1 people found this review helpful.
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jenn
May 21, 2015
Prices are amazing, but I'm not brave enough to try a reconstructed car from sooooo far away
1 of 1 people found this review helpful.
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May 5, 2015
Very friendly and helpful in addition to the great deals they have. They were always up front about any work that had been done to the cars they were selling.
1 of 1 people found this review helpful.
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jenny
Apr 7, 2015
We were told there was a minor accident with the car. They were replacing the front fender and other small non structural items. When I ran Autocheck on the vehicle, it showed the car was totaled and sent to auction to be salvaged. This was never disclosed when I specifically asked about it. They were very nice on the phone and geniunly maybe weren't informed. However, do you really want to buy a car that the dealership doesn't know the full history, or is hiding it from you?
3 of 4 people found this review helpful.
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Apr 30, 2015
Response from current dealership:
I'm sorry that you were misinformed, we are fully aware of the history of the cars we buy, and we always disclose that these are rebuilt or salvage vehicles, tis why they are 25% cheaper then blue book value. We do not hide any of this information from our customers and disclose everything about the car, infact every part we replace is written on the price tag and displayed on our vehicles for our consumers to see. Also we just hired a new employee that we are continuing to train in which she has now been here a month, sorry you had a bad experience, but we always tell our customers about the
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Dan
Sep 7, 2014
Dealer is a rebuilder. He said the car I was interested in had "minor damage," which he repaired "like new," and that he gets his cars from insurance companies. Cars that insurance companies have have been totaled. The insurers have paid the owners the full value of the cars and sold them for scrap. Jim's Auto may well rebuild the cars to like-new condition, but you should know they've been in a major accident.
1 of 2 people found this review helpful.
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Feb 19, 2015
Response from current dealership:
Dear Dan, i'm sorry you feel you had a bad experience, however yes some of our vehicles are "rebuilt" or "salvage" titles, and they are sold at a significantly reduced price and are rebuilt like new, and pass state inspection, and every salvage vehicle we sell the customer knows that's what it is because we list everything that was replaced on the car on the back of our price tags. we disclaim all information to our consumers....we ALSO sell CLEANTITLED or"non salvaged" vehicles as well and come with full service and warrantied. any questions can be answered at 97
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Scott
Oct 29, 2013
This is a family business and the dealers were friendly and willing to accommodate my request that a couple of post-sale minor repairs be done by my mechanic in Worcester, which he would pay for, rather than my taking the car all the way back to Salisbury. I have only had the car two weeks, but, so far, the 2007 Prius I bought seems terrific.
4 of 4 people found this review helpful.
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