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Brandon Honda
About Us
In the heart of Tampa’s vibrant automotive scene, Brandon Honda emerges as an epitome of dedication to its customers. Through the Brandon Honda Advantage Club, we redefine the vehicle ownership experience, ensuring it remains unmatched in every dimension. Don’t miss the chance to elevate your car ownership journey. Visit Brandon Honda today and experience the unmatched Brandon Honda difference firsthand. Welcome to an extraordinary league of vehicle ownership!
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Today 9:00 AM - 9:00 PM (Closed now)
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9209 East Adamo Drive
Tampa, FL 33619
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Mar 31, 2026
I was very disappointed in my experience with Brandon Honda. My lesson is dig and read the fine print. They have over $2k in fees on any car! The 10 year old used car was listed online for $7749 and my quoted price was $10,904. That is a 45% markup, and I was only given a price after I had the vehicle inspected- another $200 since I was an internet buyer from a few hours away.
AND the car needed at least a wheel bearing and a windshield to be safe on the road.
I didn't get the car salesman's direct number until a day after the inspection, I always had to call the dealership and wait while they looked for him.
Don't waste your time here for used vehicles.
Apr 1, 2026
Response from current dealership:
Thank you for taking the time to share your experience. I’m very sorry to hear that your visit left you feeling disappointed and frustrated. I understand your concerns regarding pricing, fees, and the condition of the vehicle, as well as the communication challenges you encountered during the process.
Our goal is always to present clear and accurate information so customers can make informed decisions, and I regret that this was not your experience. I also understand how important it is—especially when traveling from a distance—that everything is communicated upfront and e
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Our goal is always to present clear and accurate information so customers can make informed decisions, and I regret that this was not your experience. I also understand how important it is—especially when traveling from a distance—that everything is communicated upfront and e
Mar 16, 2026
I was told the vehicle I was interested in was available. I took off to the dealership and arrived in a hour. Once I was able to speak to a salesperson I was told that it was sold. I felt lied to and wasted my time driving up there.
Mar 16, 2026
Response from current dealership:
I’m sorry to hear about your experience and understand how frustrating it is to make the drive only to find the vehicle was no longer available. That’s never the experience we want for our customers, and I apologize for the inconvenience and miscommunication.
I do see that you have been in contact with our Internet Director, Justo Figuereo, and I appreciate you giving us the opportunity to stay involved. We would truly like the chance to earn your business in the future and make sure your next visit is handled the right way, especially with your growing family and upcoming needs
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I do see that you have been in contact with our Internet Director, Justo Figuereo, and I appreciate you giving us the opportunity to stay involved. We would truly like the chance to earn your business in the future and make sure your next visit is handled the right way, especially with your growing family and upcoming needs
Feb 4, 2026
Great overall experience.
Jun 23, 2025
We went with this dealership to buy the Pilot because it advertised Extended Lifetime Warranty,
but in the fine print my car was excluded. We would have bought from another dealership very
disappointing.
Jun 26, 2025
Response from current dealership:
Thank you for taking the time to share your feedback. I understand you’ve been in contact with our General Manager, Sam Raabe, and I appreciate you bringing your concerns to our attention.
Your feedback has been shared with our marketing and sales teams. If there’s anything I can do to assist you further, please don’t hesitate to reach out.
Sincerely,
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
Your feedback has been shared with our marketing and sales teams. If there’s anything I can do to assist you further, please don’t hesitate to reach out.
Sincerely,
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
May 5, 2025
Response from current dealership:
Thank you for your feedback. I wanted to clarify an important point—Brandon Honda does offer warranties on most of our used vehicles, including a Nationwide Lifetime Warranty on many qualifying units. We also provide optional service contracts, extended protection plans, and for Certified Pre-Owned Hondas, additional Honda-backed warranties are available.
If your vehicle didn’t include one of these options, I’d be happy to review what was available at the time of sale and go over any remaining coverage options with you directly.
Please don’t hesitate to reach out&
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If your vehicle didn’t include one of these options, I’d be happy to review what was available at the time of sale and go over any remaining coverage options with you directly.
Please don’t hesitate to reach out&
Accepts my loan but just sold auto 1 week before my appointment. Nothing else on their lot in my price range.
Mar 12, 2025
Response from current dealership:
Thank you for your feedback. I understand how frustrating it must have been to have the vehicle sold before your appointment. While we do our best to accommodate all customers, our inventory moves quickly, and we are unable to hold vehicles.
I’d be happy to assist you in finding another vehicle that fits your needs and budget. Please feel free to reach out to me at 813-664-1234 or justin@brandonhonda.com, and I’d be glad to help.
Sincerely,
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
I’d be happy to assist you in finding another vehicle that fits your needs and budget. Please feel free to reach out to me at 813-664-1234 or justin@brandonhonda.com, and I’d be glad to help.
Sincerely,
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
Feb 28, 2025
Friendly and Blessed buying experience.
Thank you
I will be back!
Feb 15, 2025
the dealer replaced the 2 back tires. All works great now. R and K Scruggs
Dec 27, 2024
The sales agent was very respectful
And tried to help, but the manager
Was very tuff, and didn’t help with a
Decent offer.
Dec 5, 2024
They confirmed the car was available, but then called back and said it had just arrived and needed repairs but offered other cars. We did not
visit this location.
Made a deal, went to sign the papers and they now we’re not agreeing to what was promised to us so we backed out and walked out! Get it in writing and read everything before you sign. I’m glad I did! I would never recommend this place!
Nov 27, 2024
Response from current dealership:
Thank you for sharing your feedback about your recent experience at Brandon Honda. I sincerely apologize for any miscommunication or confusion that occurred during your visit.
We strive to ensure every deal is clear and meets the expectations agreed upon, so it’s disappointing to hear that we fell short in this instance. Your trust is important to us, and I understand how frustrating it must have been to feel as though the terms had changed.
We appreciate your diligence in reviewing all documentation before signing, as transparency is key in any transaction. I’d like to bette
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We strive to ensure every deal is clear and meets the expectations agreed upon, so it’s disappointing to hear that we fell short in this instance. Your trust is important to us, and I understand how frustrating it must have been to feel as though the terms had changed.
We appreciate your diligence in reviewing all documentation before signing, as transparency is key in any transaction. I’d like to bette
Nov 21, 2024
Made an hour drive to Brandon Honda and was told who my contact would be by Jose. I arrived at dealership
and had to wait about 15 minutes before Jade came to greet me. My wife and I were then escorted to see
vehicle and as we got outside where the vehicle was supposed to be she told us that the vehicle was sold and
tried to show us a more expensive one. She said she didn't know about it until shortly before. I had called that
morning and spoke to Jose that was on my way. Jade presumed to try to sell us the more expensive model, but
we told her that we felt as if they played the old bait and switch game. She did apologize but we left very
disappointed with both Jose and Jade and will never go back to this dealership.
Nov 27, 2024
Response from current dealership:
Thank you for taking the time to share your experience. Please accept my sincerest apologies for the frustration and disappointment caused during your visit to Brandon Honda.
It’s unacceptable that you made a long drive only to find the vehicle you were interested in was no longer available. While inventory can sometimes move quickly, I understand how upsetting it is when communication falls short and expectations aren’t met.
We value transparency and customer satisfaction, and it’s clear we didn’t meet those standards in this situation. I will personally review w
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It’s unacceptable that you made a long drive only to find the vehicle you were interested in was no longer available. While inventory can sometimes move quickly, I understand how upsetting it is when communication falls short and expectations aren’t met.
We value transparency and customer satisfaction, and it’s clear we didn’t meet those standards in this situation. I will personally review w
Oct 28, 2024
Drove vehicle.they wrote up the vehicle and came back with paperwork for 8900 for with a total of almost 12000. I told them that was 5000 more than in internet and that when I clicked to schedule test drive their site showed a price reduction They did not care. Said they would sell to someone else I agreed I would not be paying $5000 more than advertised. Very disappointed and will never go to them. Should be less stars.
Oct 29, 2024
Response from current dealership:
Susan,
Thank you for sharing your experience. I genuinely understand how frustrating it can be when expectations aren’t met, especially around pricing. Our goal is always transparency and making sure you feel confident in your purchase. Please know I take this seriously and am committed to creating a great experience. If you’d like to discuss this further, feel free to reach out to me directly. I hope to hear from you.
Regards,
Costa Christou
GSM Brandon Honda
cchristou@brandonhonda.com
813-664-1234 Store
Thank you for sharing your experience. I genuinely understand how frustrating it can be when expectations aren’t met, especially around pricing. Our goal is always transparency and making sure you feel confident in your purchase. Please know I take this seriously and am committed to creating a great experience. If you’d like to discuss this further, feel free to reach out to me directly. I hope to hear from you.
Regards,
Costa Christou
GSM Brandon Honda
cchristou@brandonhonda.com
813-664-1234 Store
I spoke to super nice salesman (Noah). He FaceTimed me in to see the vehicle. Loved the vehicle. I asked him to send me the final numbers including shipping to send me the vehicle to VA. He advised me that the car was listed at $16,706 but that didn’t include the $3971 charge so the actual price is $20677. Total bait and switch.if the cost is $20,607 that is how it should be listed on CarGurus. Brandon Honda, I could care less about your shady tactics but it really angers me that you wasted 20 minutes of my time!!! You are the exact reason that people hate dealing with car salesmen!
Aug 26, 2024
Response from current dealership:
Jeff - thank you for sharing your experience with us, and I do apologize for the frustration. If you wouldn't mind we would could you please reach out to Noah's direct lead - Damian at drhule@brandonhonda.com to see what we can do for you.
Thank you and regards,
Christine Conley
Internet Director Brandon Honda
Thank you and regards,
Christine Conley
Internet Director Brandon Honda
Jul 30, 2024
Dealer quickly responded and set up an appointment. Vehicle perfectly fit the description and was ready for the test drive upon our arrival. All staff members are friendly and helpful. Kudos to sales person assisting us - Mr Miles Smith.
Mr Smith was extremely professional, knowledgeable and helpful. He made the buying proces go smoothly and he is a very nice person. Few days later he reached out to me offering additional help with vehicle features. Overall I have very positive opinion about Brandon Honda dealership.
Jul 19, 2024
Very professional
Jul 17, 2024
So far so good have an appointment to complete the transaction this Saturday. I have confidence that all will go as pre-discussed with Noah Fluker. I will follow up with the end result, hopefully resulting in completing this transactions with no unforeseen problems!!!
Jul 17, 2024
Dealer fee,with cleaning fees close to $4000 additionally ,too much money $4000,above selling price,no good for consumers
Jul 18, 2024
Response from current dealership:
Dear Nadir,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration you experienced regarding any fees. We strive to be transparent with our pricing and ensure our customers fully understand all associated costs before making a purchase. The fees you mentioned cover various essential services, but we understand how they can be confusing.
We would appreciate the opportunity to discuss your concerns further and see how we can assist you. Please feel free to contact me at, my details are below, and we will do our best to address your issues and find a
More ...
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration you experienced regarding any fees. We strive to be transparent with our pricing and ensure our customers fully understand all associated costs before making a purchase. The fees you mentioned cover various essential services, but we understand how they can be confusing.
We would appreciate the opportunity to discuss your concerns further and see how we can assist you. Please feel free to contact me at, my details are below, and we will do our best to address your issues and find a
Apr 23, 2024
Excellent
Apr 8, 2024
Great customer service
Apr 5, 2024
The dealership responded in a timely manner and the sales specialist I dealt with was very helpful and polite. Unfortunately I couldn’t make it to the dealership before the Jeep sold.
Show older dealer reviews 258
I was looking at truck and unfortunately filled out the form with my information. They call five times a day. This is the reason why I hate cars dealerships. They are like sharks. with blood in the water. I don’t understand why they don’t let people just look at cars and make their own decisions. Instead, they want to hound and annoy people.
I asked simply for an "out the door price" and got the razzle dazzle - how much do you plandto
spend? What would be your offer? etc. I replied initially asking for an email response. They
looked up my phone number and I got phone calls! I just wanted an "out the door price". That
should be simple.
Oct 29, 2023
Everything went smoothly. Very friendly staff. Wonderful snack area and kitchen. Car is perfect.
Oct 29, 2023
I wish I could give them zero stars - misleading pricing and staff with zero knowledge. First saw their add online in multiple places on new accord, with a reasonable price, then clarified over a phone about pricing and any kinds of fees and whatnot, because I wanted to pay full in cash. When I finally came to the dealership sales person wasted approximately straight hour tiptoeing and not addressing my questions. And just like that the price jumped from 23k to 37k (25k final including all the fees was disclosed over phone). After inquiring to clarify what caused such a jump, I’ve been told that dealer is actually loosing money on this deal (showing msrp), and that $1500 for putting nitrogen in tires is reasonable (“tires will never wear out due to it” - according to salesperson), and then there was $8000 “Honda advantage” (which provided nothing but offering same thing as manufacturer warranty but for first week of owning car). Sales guy refused to take any of those off, so I left.
Sep 20, 2023
Excellent and cordial staff; very competitive price and package.
I drove over an hour to purchase a car that was listed at 97,087 and after waiting for a manager to give me the out the door price it was over 4000 dollars more because of a protection package plus tax plus a few more hidden charges of around 800 dollars. I’ll never go there again
Jan 23, 2023
Response from current dealership:
Ben,
Thank you for taking a moment to share your experience. I apologize it was not a productive one. If you can provide me with a little more information I would like to see if I can help somehow. My direct email is cconley@brandonhonda.com Thanks and I hope to hear from you.
Christine Conley
Internet Director Brandon Honda
Thank you for taking a moment to share your experience. I apologize it was not a productive one. If you can provide me with a little more information I would like to see if I can help somehow. My direct email is cconley@brandonhonda.com Thanks and I hope to hear from you.
Christine Conley
Internet Director Brandon Honda
Dec 18, 2022
They were very efficient. Brandon was my sales rep. Kept in touch work a deal out. Hope the finance manager did the best she could do for me. It worked out just great. I appreciate this dealership.
Typical upselling dealership with tons of hidden fees. Sales manager unwilling ro negotiate with me. Sales manager was aggressive. He went so far as to pull me back to his office and show me figures as if they were losing money on the deal. Obviously he showed me the MSRP rate. Thought he was so smart. These guys are just as scummy as the rest. Would not buy from them.
Nov 28, 2022
Response from current dealership:
Bill
Thank you for sharing your experience with us and I apologize that your visit was not a positive one! Would you be willing to share with me? I'd like to check with GSM to see if there is anything we can do as well to address your experience.
Please reach out to me at either cconley@brandonhonda.com, I hope to hear from you!
Christine Conley
cconley@brandonhonda.com
Internet Director Brandon Honda
Thank you for sharing your experience with us and I apologize that your visit was not a positive one! Would you be willing to share with me? I'd like to check with GSM to see if there is anything we can do as well to address your experience.
Please reach out to me at either cconley@brandonhonda.com, I hope to hear from you!
Christine Conley
cconley@brandonhonda.com
Internet Director Brandon Honda
Oct 8, 2022
Nice, no pressure, but would not answer my questions. I like the perk package but they Weren’t interested in helping me unless I was going to take the car home that night even though it had some damage that should have been repaired first.
Oct 10, 2022
Response from current dealership:
Lance - thank you for the kind words as well as letting us know about the issues you faced. I apologize for any frustration. I would like to see if I can help, please feel free to reach out to me at cconley@brandonhonda.com and I will see what I can do.
Christine Conley
Internet Director
Christine Conley
Internet Director
I drove two hours to look at the vehicle. Before I took
the drive call them they told me they had the car and
they would have it out front for me to take a test drive.
Drove all the way up there and they didnât have the
car they told me it was in the shop. They pulled an all
bait and switch. And then proceeded to tell me
something else that I didnât want. Stay away from this
dealership they are shady and they do the old bait
and switch. Wasted five hours driving from Naples to
Tampa and then back.
Aug 12, 2022
Response from current dealership:
Thank you for taking the time to share your experience with us. My apologies that this was not a positive one. I would like to address this with my team and see what I can do to help. Would you please reach out to me directly at cconley@brandonhonda.com ?
Warmest Regards,
Christine Conley
Internet Director Brandon Honda
Warmest Regards,
Christine Conley
Internet Director Brandon Honda
Jun 4, 2022
It was great. Everyone was very nice and easy to work with.
I let them know when I was sure it this was the right car for me, I would let them know & I kept getting a text from them everyday! Finally I had to block their number. Just like all salespeople!! Push Push Push!!!
May 26, 2022
Response from current dealership:
Thank you for taking a moment to share your experience with us. I apologize if our team was aggressive in trying to reach out to you. I take responsibility for that as we want to ensure we are being responsive and helpful as possible. If we can do anything please reach out to me directly, I will be happy to help.
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
May 1, 2022
Responded quickly
W When I went there the first day they tried to put me into a tube expensive a car but said that if I come back the next day they could finance me on a different vehicle. But when I got there they said that I couldn’t get financed
Mar 30, 2022
Response from current dealership:
Frank,
My apologies we were unable to get you financed. Unfortunately we always hope to help our customers, and sometimes it is out of our hands. If we can do anything to help you in the future please let us know.
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
My apologies we were unable to get you financed. Unfortunately we always hope to help our customers, and sometimes it is out of our hands. If we can do anything to help you in the future please let us know.
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
They responded and aked for a phone number. I told them that email was better for me. I
asked for the price taht was not posted and any additional fees. I got another emaul from a
sales guy to come in and see the car. I explained that he is wasting my time, that I just
wanted the price and fees. He responded that the car was not available and I could come
and see the 400 other cars they have that is nothing like what I am lookng for. Typical
"Used Car Salesman"
Feb 23, 2022
Response from current dealership:
Ernesto
I am very sorry that we did not provide you with the information that you requested. The unit is new to our inventory and has not been priced as of yet. I am waiting for the used director to come in so I can check on that for you and will email you as soon as I have the information.
If it's not available is there a specific year, make, model or budget that you are looking for? I will be more than happy to personally assist.
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
I am very sorry that we did not provide you with the information that you requested. The unit is new to our inventory and has not been priced as of yet. I am waiting for the used director to come in so I can check on that for you and will email you as soon as I have the information.
If it's not available is there a specific year, make, model or budget that you are looking for? I will be more than happy to personally assist.
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
Sep 7, 2021
They responded but didn’t get back with suitable options until later in the day. At that point we were already starting a contract with another dealer.
The sales people where awesome, they never pressured my wife and I the whole time we where there, coming in we knew what car we liked and Mr. Jose Alvarezwho was supposed to do our sales meeting already had a previous appointment but was graciously had us meet Mr. Brandon Turner to do our sales meeting and we are impressed with Brandon Turner, we was very knowledgeable, funny and charismatic sales associate, overall we are very impressed with the whole buying experience with Brandon of Honda.
Jun 24, 2021
Our dealer was very helpful and was able to give me this car looked brand new for a used car. There was nothing wrong with the car and I’m driving like I been had the car. For a first time buyer he made it very affordable to pay each month. I will very much recommend this to my family and friends.
Jun 22, 2021
Great dealership. Very upfront, did exactly what they said, no B/S.
Will be returning when I need to trade my car in and upgrade
Jun 2, 2021
They responded quickly.
May 10, 2021
Deceiving list price on Car Gurus. When I got to the dealer there were an additional $7,000 in fees. No Deal!
May 11, 2021
Response from current dealership:
Andrew,
Thank you for taking the time to reach out to us regarding your experience. I am sorry for the frustration this must have caused you. If there is anything I can do help you please reach out to me directly. I would like to take a look at the deal and see what I can do to help.
David Farner
General Sales Manager
Brandon Honda
P: 813-664-1234
C: 727-808-0903
davidf@brandonhonda.com
Thank you for taking the time to reach out to us regarding your experience. I am sorry for the frustration this must have caused you. If there is anything I can do help you please reach out to me directly. I would like to take a look at the deal and see what I can do to help.
David Farner
General Sales Manager
Brandon Honda
P: 813-664-1234
C: 727-808-0903
davidf@brandonhonda.com
May 8, 2021
Car was sold that day I was told. It is still on their website. I provided a list of other vehicles I would be interested in - zero communication
since.
May 11, 2021
Response from current dealership:
Chuck,
Thank you for taking the time to reach out to us regarding your experience. I am very sorry to hear that the vehicle sold and then we didn't provide you with details on the alternates you were interested in. If there is anything I can do help you please reach out to me directly. I am very sorry for our lack of communication.
Christine Conley
Internet Director Sun Toyota & Brandon Honda
cconley@brandonhonda.com
Thank you for taking the time to reach out to us regarding your experience. I am very sorry to hear that the vehicle sold and then we didn't provide you with details on the alternates you were interested in. If there is anything I can do help you please reach out to me directly. I am very sorry for our lack of communication.
Christine Conley
Internet Director Sun Toyota & Brandon Honda
cconley@brandonhonda.com
May 2, 2021
Friendly good service
Apr 11, 2021
Terrible experience. Made an appointment to look at a truck and drove an hour and a half to view it. Over the phone I was told the truck had no issues after a 120 point inspection. When I arrived, there was no vehicle and I was told it was being worked on for repairs.
Apr 12, 2021
Response from current dealership:
Billy
Thank you for sharing your experience, I am very sorry to hear about this. I would like to see if there is any thing we can do to help fix this, would you please reach out to me direct at davidf@brandonhonda.com.
David Farner
General Sales Manager
813-664-1234
Thank you for sharing your experience, I am very sorry to hear about this. I would like to see if there is any thing we can do to help fix this, would you please reach out to me direct at davidf@brandonhonda.com.
David Farner
General Sales Manager
813-664-1234
High pressure sales, double teamed by salesman and sales manager. While looking at the selected car and just finishing a very short test drive, the sales manager came up and said if I wasn’t buying the car he had someone else waiting that wanted it.
In other words- take it right now or lose it. Very un professional.
Mar 22, 2021
Response from current dealership:
Roland - Thank you for sharing your experience, I am very sorry to hear about this. I would like to see if there is any thing we can do to help fix this, would you please reach out to me direct at cconley@brandonhonda.com.
Christine Conley
Internet Director Brandon Honda
Christine Conley
Internet Director Brandon Honda
Mar 15, 2021
The dealership called right away but couldn't get me finance the truck is to old
Dec 8, 2020
The sales person was not prepared at all even though he knew the day before that we were coming to see the vehicle. The battery was dead and seats couldn’t be adjusted due to insufficient battery power.
They also added a fee of $1,794 that they tried to sneak in.
Dec 8, 2020
Response from current dealership:
Imelda,
Thank you for reaching out to us, I am the manager that worked with you while you were here. I apologize that the additional vehicle you wanted to check out had a dead battery. Unfortunately that does happen some times and we have addressed that issue. If you would like to speak with me personally I would be happy to see if there is anything we can do to help in your search. Please call me at 813-664-1234 or email me directly at chall@brandonhonda.com.
Sincerely
Chris Hall
Executive Manager Brandon Honda
Thank you for reaching out to us, I am the manager that worked with you while you were here. I apologize that the additional vehicle you wanted to check out had a dead battery. Unfortunately that does happen some times and we have addressed that issue. If you would like to speak with me personally I would be happy to see if there is anything we can do to help in your search. Please call me at 813-664-1234 or email me directly at chall@brandonhonda.com.
Sincerely
Chris Hall
Executive Manager Brandon Honda
Nov 11, 2020
Good to deal with.
Aug 28, 2020
Very informative
I emailed them for more details about the vehicle before arrival. They stated they could not give me more details/pics. I arrived and they said the vehicle was not working and started to try to get me to purchase a brand new vehicle. Then the salesman left and a new one came in. We told them we did not have the time nor did we come to negotiate a brand new car. Overall it was an awful experience
Aug 26, 2020
Response from current dealership:
Hi Amy,
I appreciate you sharing your experience with us. I was able to locate your inquiry and I apologize that Derek didn't send you the Carfax as he stated he would and that your visit was not as you expected. I also see that you reached out to check on the inspection - I am sorry it has not completed in the shop yet. I am looking for it to be out late today or tomorrow and I will reach out as soon as it is. You can also reach me direct at menrique@brandonhonda.com or directly at 813-438-7585.
Marco Enrique
Internet Sales Director Brandon Honda
I appreciate you sharing your experience with us. I was able to locate your inquiry and I apologize that Derek didn't send you the Carfax as he stated he would and that your visit was not as you expected. I also see that you reached out to check on the inspection - I am sorry it has not completed in the shop yet. I am looking for it to be out late today or tomorrow and I will reach out as soon as it is. You can also reach me direct at menrique@brandonhonda.com or directly at 813-438-7585.
Marco Enrique
Internet Sales Director Brandon Honda
Our experence was nothing short of excellent. There was absolutely zero pressure from the sale staff (the agent in particular we worked with was wonderful) and the financing manager went above and beyond to get everything to exactly where we needed it to be.
It was worth the 55 mile trip from the Orlando Metro area for the experence. Went the time comes to replace our other vehicle, Brandon Honda will be the first dealership we look to.
Aug 10, 2020
Customer service was awesome. They even followed up with me to make sure I was taken care of.
Aug 9, 2020
Contacted promptly.
Jul 25, 2020
I could not get the history on the car. I asked for it several times, and now I have given up and gone to another dealer. Very poor customer service. And I am a cash customer.
Jul 19, 2020
It was a good experience and the team was very helpful.
Jul 13, 2020
Bait and switch and pure sales tactics. At the end they wanted to charge almost 3 times the online price! Only their “dealer fee” is almost $1,000. They keep asking you personal questions so you feel “close” friends with them, they push extra services that are “valued at over $10,000” so they have an excuse to charge you way more than you should pay for the vehicle, and they say when they get an used vehicle they always have to fix it and they “share part of the costs” with the customers. When you ask them the total price with everything included they don’t tell you right away. They push you to see the car first so you waste time, so you like the car, and so you don’t want to go home “empty handed”. I was looking at a $6,500 vehicle (online price), at the end it was costing around $14,000. I left, they ran after me when they saw me leaving which I hate, because if I’m leaving I don’t want to get bothered. Ended up buying basically the same vehicle from a third party for $5,500.
Jul 14, 2020
Response from current dealership:
Sandro Thank you for reaching out to us and sharing your experience. I am sorry that it was not what you expected or deserved. I would like to address this personally, would you mind reaching out to me directly please? My contact information is below and I hope to hear from you.
Regards,
David Farner
General Sales Manager
Brandon Honda
P: 813-664-1234
C: 727-808-0903
davidf@brandonhonda.com
Regards,
David Farner
General Sales Manager
Brandon Honda
P: 813-664-1234
C: 727-808-0903
davidf@brandonhonda.com
Sales unable to communicate. Would not listen, could not remember our conversation on the phone... uncaring.
Despicable dealership to try to work with. DOD practically nothing to protect customers from Covid19...in Tampa area ! Idiots. Probably push a lot of cars down people's throats.
Jul 14, 2020
Response from current dealership:
I am sorry to hear that you experienced issues while attempting to purchase from us. I would like to address this personally if you wouldn't mind reaching out to me. My contact information is below and I do look forward to speaking with you,
Regards,
David Farner
General Sales Manager
Brandon Honda
P: 813-664-1234
C: 727-808-0903
davidf@brandonhonda.com
Regards,
David Farner
General Sales Manager
Brandon Honda
P: 813-664-1234
C: 727-808-0903
davidf@brandonhonda.com
Jun 30, 2020
Dealership responded quickly and got me in to test drive. I know own the Golf GTI so, the experience was great. They took my old truck, swapped the tags, and made everything simple and easy for me.
Jun 19, 2020
Great response to my questions and follow-up.
Jun 19, 2020
Dealer installed add ons in every vehicle they charge for $2000 plus like Covid treatment, paint protection, etc. to inflate their profit.
Jul 20, 2020
Response from current dealership:
Abraham
Thank you for taking the time to reach out to us. I would be happy to go over any additional costs you might have questions on. I am sorry that your experience was not 100% positive. Please reach out at your convenience, my contact information is below.
Sincerely,
David Farner
General Sales Manager
Brandon Honda
P: 813-664-1234
C: 727-808-0903
davidf@brandonhonda.com
Thank you for taking the time to reach out to us. I would be happy to go over any additional costs you might have questions on. I am sorry that your experience was not 100% positive. Please reach out at your convenience, my contact information is below.
Sincerely,
David Farner
General Sales Manager
Brandon Honda
P: 813-664-1234
C: 727-808-0903
davidf@brandonhonda.com
They got 3 stars because of Travis because he was very apologetic and tried his best to make things better. The car was no longer on sale due to failed inspection but I was never contacted. I even got an email at 4:05pm to confirm my appointment. I show up for my appointment to find out I can’t see or test drive the car after coming from work for 45 minutes. On top of it, their A/C was not cooling the building!
Jun 14, 2020
They gave me an excellent price.
We bought a crossover from them, but they were very difficult to deal with. They were also dishonest, and did not disclose some problems with the vehicle.
Apr 30, 2020
Response from current dealership:
Connie
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a change to make things right. Would you mind reaching out to me directly when you have a moment?
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a change to make things right. Would you mind reaching out to me directly when you have a moment?
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
Apr 19, 2020
They got the job done!
Extremely dishonest!!!! This car is not at the dealership. I’ve been told so many stories that I don’t know which is true. I drove to Brandon after being assured the car was there only to be told it was removed from the lot today. They then had the nerve to try to sell me on another car. You’ve already shown you’re dishonest. Why would I buy from you now? Stay away from this dealership
Mar 18, 2020
Response from current dealership:
Scott - thank you for letting us know what happened and I do apologize for your frustration. I would like to use this as a learning opportunity, can you share who you spoke with and the vehicle you were interested in? If there is anything I can do please reach out to me directly at cconley@brandonhonda.com.
Christine Conley
Internet Director Brandon Honda
Christine Conley
Internet Director Brandon Honda
My salesman, Mohammad Alhadidi, refused to try and talk to the managers when I was trying to talk down the
price, so I had to go directly to the managers to try and get them to understand why it should be lower in price.
Then, the sales manager, Driss Hilili yelled at me in the middle of all the people in the showroom and told me I
needed to sign the contract or he was going to increase the price $1700. Talk about pressuring someone! I
really loved that car and went ahead with signing.
Which they then adding in $2600 in "Packages I could not refuse at signing". I reached out to the manager
afterwards and he gave me a refund of the $2600...but after bringing it in for a Safety Recall at the local Acura
dealership in Fort Myers, they found an oil leak that will cost me $1200. This is something that should have
been found by the inspection team at Brandon Honda before they put the car up for sale. Now, I am having to
look at putting more money into fixing up this car.
Dec 23, 2019
Response from current dealership:
Matt,
Thank you for reaching out to us. I understand that you have worked with Tim Jamil, our GSM, and he has addressed the issues with you.
Thank you
Thank you for reaching out to us. I understand that you have worked with Tim Jamil, our GSM, and he has addressed the issues with you.
Thank you
Dec 7, 2019
The car was sold but their response was great
"DAM" the internet sales manager deserves full 5 STARS to work with at Brandon Honda, he was very responsive. Thanks to CarGurus research on pricing and current incentives walked out with our new 2019 1.5t Sport Accord at a fair price (22K+taxes) from Brandon Honda, and the whole process started at 1pm and we were home with the new car at 5pm. Thanks Dam and Brandon Honda.
Dec 1, 2019
Excellent
Nov 29, 2019
They Contacted us we got the info on the car called insurance to see
if it was affordable to insure. called back to make an appointment and
were told the car was missing they couldnt find it. After we we told
they would pull it up front for us to come test dirve.. Good thing we
didnt drive over 20+ miles to Brandon. we made several calls that
day back and forth what a waste of time....
Oct 23, 2019
Very difficult to contact salesman after initial visit to dealership and then does not return calls
Oct 23, 2019
Response from current dealership:
Hi George,
Thank you for the feedback, I do appreciate it and I apologize that my team has not met your expectations. I would be happy to help in any way that I can if you want to reach out to me directly. My cell is 813-867-9510 and my email is cconley@brandonhonda.com.
If you wouldn;t mind please share your salesmans name so I can address this that would be greatly appreciated as well. I hope to hear from you!
Warmest Regards,
Christine Conley
Internet Director Brandon Honda
Thank you for the feedback, I do appreciate it and I apologize that my team has not met your expectations. I would be happy to help in any way that I can if you want to reach out to me directly. My cell is 813-867-9510 and my email is cconley@brandonhonda.com.
If you wouldn;t mind please share your salesmans name so I can address this that would be greatly appreciated as well. I hope to hear from you!
Warmest Regards,
Christine Conley
Internet Director Brandon Honda
Oct 2, 2019
My car sales women (Tiffany) was excellent. She was very attentive and answered all my questions. Never once did I feel pressured to buy. The financial department no so much. I kept saying no to there policy’s but the financial manager whom I won’t say, would not let me leave until I bought some kind of policy. I felt very uncomfortable and bullied. Very bad experience..
Oct 4, 2019
Response from current dealership:
Herman,
Thank you for the kind words for Tiffany, we think she is pretty excellent as well. I am sorry that your experience with finance was not as positive. I would be happy to speak with you to see if there is anything I can do to assist. Please feel free to reach out to me at justin@brandonhonda.com or 813-664-1234.
Regards,
Justin Jarrell
Internet Sales Director Brandon Honda
Thank you for the kind words for Tiffany, we think she is pretty excellent as well. I am sorry that your experience with finance was not as positive. I would be happy to speak with you to see if there is anything I can do to assist. Please feel free to reach out to me at justin@brandonhonda.com or 813-664-1234.
Regards,
Justin Jarrell
Internet Sales Director Brandon Honda
Sep 23, 2019
excellent communication and attentionBuenos
I set up an appointment to see this vehicle. When I arrived the vehicle was ready unfortunately the pictures put up are deceiving. This car needs help. The roof , trunk, and hood are completely scratched up. Down to the point it looks like someone sanded it.when I brought that up to their attention they said it's a 250 paint job. As a body specialist I can tell u that it is not.. it would cost close to 1500 to repair . Whoever had it prior sanded it to the point that they left nasty grooves on the body which would need to be filled in and sanded.. overall experience was bad. They keep coming out with more cars to show me which was just as bad. I wouldn't go to this dealership nor would I trust there pictures they put online.
Sep 14, 2019
Wonderful, very helpful and kind
Helloo CarGurus,
I was very impressed with Brandon Honda response.
They were quickest and with a quote also!
They didn't stop there, kept line of communication open.
Only reasons were family emergency and my financing institution,
I thought percent rate was to high.
Also really nice car at great price!
Brandon Honda, i rarely rateand so highly i think well deserved!
Maybe i be seeing you soon.
I would give a minus for this dealership if I could.
First: I informed the salesman I had financing for this car and he stated "I want to see that".
Second: The door handle on the back, drivers side, fell off in my hand when I tried to open the door.
Third: The car was filthy dirty inside, it was not cleaned out.
For the price I didn't expect much from the car, but I did expect the car to be detailed and the door handles to stay on when used.
Fourth: They didn't want to fix the handle.
Fifth: Their extra charges on their cars: $1,195 (their club. could not opt out) and $399 (Prep fee)
I test drove the vehicle. I found out by my loan officer that this vehicle isn't worth more than $1,200. I checked the KBB as well and my loan officer was correct.
This car is nothing more than click bait, the price is much lower than most and the miles are very low. This car is used to bring people into the dealership.
I do not intend to return to this dealership.
Jul 31, 2019
Response from current dealership:
Sarah
Thank you so much for reaching out to share your experience. I am sorry for the lack of customer service on our part and your overall experience not being a positive one. If you wouldn't mind sharing some details, such as the salesman, with me I would be appreciative so I can address this and ensure this doesn't happen again.
Please reach out to me personally at cconley@brandonhonda.com or by text/cell at 813-867-9510.
Warmest Regards
Christine Conley
Internet Director Brandon Honda
Thank you so much for reaching out to share your experience. I am sorry for the lack of customer service on our part and your overall experience not being a positive one. If you wouldn't mind sharing some details, such as the salesman, with me I would be appreciative so I can address this and ensure this doesn't happen again.
Please reach out to me personally at cconley@brandonhonda.com or by text/cell at 813-867-9510.
Warmest Regards
Christine Conley
Internet Director Brandon Honda
Jun 26, 2019
Everything went great at the dealership. I purchased the Honda Civic from them
May 5, 2019
Great.
Apr 29, 2019
They were all so helpful and helped me buy my first car.
Apr 28, 2019
This man has harassed me and I told him not to call me anymore, then he sent me a text asking if we could communicate that way. I said “NO
May 4, 2019
Response from current dealership:
Virginia
Thank you for sharing your experience, I am sorry that you have been contacted after asking not to. Please email me directly so that I can remove your contact information going forward.
Again I am sorry for the frustration.
Christine Conley
Brandon Honda Internet Director
cconley@brandonhonda.com
Thank you for sharing your experience, I am sorry that you have been contacted after asking not to. Please email me directly so that I can remove your contact information going forward.
Again I am sorry for the frustration.
Christine Conley
Brandon Honda Internet Director
cconley@brandonhonda.com
Mar 31, 2019
The internet sales associate contacted me on Saturday the same day I made the inquiry. He was very knowledgeable and transparent about the pricing and sales process. I met with him on Monday and had a test drive and negotiated the final price. I bought the car the next day. the entire team at Brandon was very knowledgeable, efficient and professional. I would definitely recommend them to anyone shopping for a Honda vehicle.
Mar 27, 2019
I had an excellent experience at Brandon Honda. Very friendly staff all around and a great price! I am very happy with my experience and will be a repeat customer in the future.
Mar 7, 2019
I told them I needed more time for decision making.
Mar 4, 2019
After the initial contact, which they were to verify
some information , they never called me back. Very
poor customer service. So we went to another
Honda dealership and purchased a vehicle. It turned
out to be the best buying experience ever.
Mar 6, 2019
Response from current dealership:
Peter
Thank you so much for reaching out to share your experience. I am sorry for the lack of customer service on our part. If you wouldn't mind sharing some details with me I would be appreciative so I can ensure this doesn't happen again.
Please reach out to me personally at cconley@brandonhonda.com or by text/cell at 813-867-9510. Again I am sorry for our lack of follow up.
Warmest Regards
Christine Conley
Internet Director Brandon Honda
Peter
Thank you for calling me yesterday, it was a pleasure talking with you. Again I want to apologize for the experience and
More ...
Thank you so much for reaching out to share your experience. I am sorry for the lack of customer service on our part. If you wouldn't mind sharing some details with me I would be appreciative so I can ensure this doesn't happen again.
Please reach out to me personally at cconley@brandonhonda.com or by text/cell at 813-867-9510. Again I am sorry for our lack of follow up.
Warmest Regards
Christine Conley
Internet Director Brandon Honda
Peter
Thank you for calling me yesterday, it was a pleasure talking with you. Again I want to apologize for the experience and
I asked CLEARLY MULTIPLE times for info about their posted/pictured Jeep Cherokee I asked they send info
via email. Only got "auto or form replies. They then sent info talking about how great their dealership is. IF
I CANT GET CLEAR INFO AS A POTENTIAL LIFETIME CUSTOMER, HOW HARDD WILL IT BE ONCE THEY
HAVE MY MONEY?? Not impressed positively with their communication, or lack of ability to read and reply
to info request!
Feb 18, 2019
Response from current dealership:
GuruVBL3K
I am truly sorry to hear about this and for your frustration. I would be happy to get you the information you are requesting as well as fix the issue that caused you not to get this info to start with. Please reach out to me directly at cconley@brandonhonda or by cell at 813-867-9510. Thank you for sharing.
Regards
Christine Conley
Internet Director at Brandon Honda
I am truly sorry to hear about this and for your frustration. I would be happy to get you the information you are requesting as well as fix the issue that caused you not to get this info to start with. Please reach out to me directly at cconley@brandonhonda or by cell at 813-867-9510. Thank you for sharing.
Regards
Christine Conley
Internet Director at Brandon Honda
Feb 12, 2019
Very helpful and accommodating! Zee took great care of us!
I confirmed via email that the vehicle was there, drove all the way over to view it, only to find out that they did not have the vehicle.
Disappointing.
Jan 18, 2019
Response from current dealership:
Kford4U
I am very sorry for the frustration and inconvenience that this was for you. I do apologize. If I can do anything for you please reach out to me directly.
Christine Conley
Internet Director
cconley@brandonhonda.com
I am very sorry for the frustration and inconvenience that this was for you. I do apologize. If I can do anything for you please reach out to me directly.
Christine Conley
Internet Director
cconley@brandonhonda.com
Dec 28, 2018
Wow what a great looking vehicle!
Dec 17, 2018
They contacted me promptly after I sent them a question. The car sold before I could get there to see it in person.
K
Dec 11, 2018
Representative was very responsive. We have found a car.
Thank you
Kelly
Nov 29, 2018
The dealer was professional, polite, helpful, supportive and sensitive to our needing
thinking time.
Nov 19, 2018
My experience was very good. From the time I made my CarGurus contact until the time I made my purchase, everything went very smoothly. I will work with them again.
Nov 12, 2018
Seems like a good honest dealership with excellent prices. They also advertise their
bottom line price on CarGurus. Unfortunately they are 150 miles from me so I used their
pricing against the local Honda dealers (none have a good reputation and don't
advertise on Car Gurus - bunch of crooks). I used Brandon's pricing as my walk away
number with them and one came within $300 which I felt was worth not having to drive
150 miles each away to complete the sale. I did buy for $22,670.
Nov 11, 2018
I visited the dealership just a week ago. I
dealt with a salesman who was very nice
and helpful. When it came to numbers, he
met with one of the Sales Managers who
did not come off the internet price, which
was $1000.00 over Retail. He also informed
me that the vehicle had to have body
repairs, so basically what he was saying is
that the consumer had to pay for those. I
told him that a bank/credit union only lends
100 percent NADA retail value and he stated
that they work with several Credit Union's
that lend 125-130 percent NADA retail. For
the record, I am paying cash for a vehicle
but if I was borrowing money for a car, I
would never pay that kind of money over
Retail. That might help someone buried in a
trade, but not someone buying with cash.
Historically, franchise dealerships shoot for
a $5K plus deal...they can make it on
someone else, not me, not today, not ever. I
will NEVER do business with this
dealership. Consumers beware!
Nov 15, 2018
Response from current dealership:
Scott
I am very sorry for the experience you had and I apologize for that. I would like to see what we can do to help if you would consider giving us another opportunity. I will have one of my Internet Sales Directors work the deal for you personally.
I would also like the address the situation with those involved so that this does not happen again. If you wouldn't mind reaching out to me my direct email is cconley@brandonhonda.com. I do hope to hear from you.
Warmest Regards
Christine Conley
Internet Director Brandon Honda
I am very sorry for the experience you had and I apologize for that. I would like to see what we can do to help if you would consider giving us another opportunity. I will have one of my Internet Sales Directors work the deal for you personally.
I would also like the address the situation with those involved so that this does not happen again. If you wouldn't mind reaching out to me my direct email is cconley@brandonhonda.com. I do hope to hear from you.
Warmest Regards
Christine Conley
Internet Director Brandon Honda
Nov 11, 2018
Low pressure sales and got a great deal.
Oct 17, 2018
5 star
Oct 13, 2018
Excellent
They were professional and friendly but I had an appointment to drive a
vehicle and drove it and after found it was actually sold and I couldn’t
buy it. Felt like “bait and switch”!
Oct 1, 2018
Response from current dealership:
I am so sorry that this happened and I do appreciate you reaching out to us. It is very unfortunate that this happened and we do apologize. If I can do anything for you please reach out to me directly.
Warmest Regards,
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
Warmest Regards,
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
Sep 9, 2018
Didn't work out unfourtunately but mostly a good experience.
I asked if this vehicle was in Stock and the sales man wouldn't give me an answer. He just kept telling me to come to the dealership because they have tons of vehicles. I explained I have a newborn baby and a toddler as well so I'm not coming unless this vehicle is in stock. He said he'd check and call me back. He never called back. I will not spend my money at this dealership!
Aug 27, 2018
Response from current dealership:
Rob
I am very sorry about the experience you had over the phone with my salesman. I would be happy to help you in any way and I assure you that is not how we do business. Please reach out to me directly at rwright@brandonhonda.com or by phone at the dealership 813-664-1234.
Warmest Regards and I hope to hear from you.
Ron Wright
Internet Sales Director Brandon Honda
I am very sorry about the experience you had over the phone with my salesman. I would be happy to help you in any way and I assure you that is not how we do business. Please reach out to me directly at rwright@brandonhonda.com or by phone at the dealership 813-664-1234.
Warmest Regards and I hope to hear from you.
Ron Wright
Internet Sales Director Brandon Honda
Although I called the dealer and told them I was interested i n the car and it's unusual body film and I would be in to see it.....when I got there most of the body decal had been removed.
Also, the car I bought....a Scat Pack had no spare tire...I wasn't not allowed to take the spare tire....R/T from the car I traded in. Both were 2017 Challenger's.
Doesn't seem like A+ customer service does it?
Aug 27, 2018
Response from current dealership:
Thank you for letting us know about your visit. I do apologize, the Challenger had quite a bit of decal work that other prospective buyers had commented on. Since our business relies on being able to retail the vehicle we took that feedback and made some adjustments to it. I am sorry that this disappointed you. As to the spare tire, I can understand your frustration. Unfortunately when a vehicle is appraised a value is put on it based on the features, options, condition and so forth. Not all vehicles come with a spare tire any longer. If another vehicle had the spare the customer pur
More ...
Aug 17, 2018
We bought this fabulous SUV !!! Our experience was the best we have ever had . Our sales person Tony Torres was quick, knowledgeable, and no hassle. If you need a used car or a new one we recommend Brandon Honda. As they say why settle for less when you can have the best, Thank You Brandon Honda.
Aug 14, 2018
Good follow up
Aug 7, 2018
Everyone from the salesman (Zee) to the finance manager was great. They aim to help the customer not force sales or profit. I would recommend the dealership to anyone.
Jul 31, 2018
Responded within 24 hrs.
Jul 31, 2018
Listed for $7000.00 but they added on $995.00 dealer fees and $1995.00 dealer package. Deceptive dealer....
Jul 17, 2018
Called back asap, was very helpful but I could not make it to his location in fla, as I'm in houstin.
Very professional
Inquired about a vehicle. Dragged me for like 3-4 days after asking how they can help gave same inquiries over and over via email from person to person. To finally receive an email on like day 5 saying that the vehicle they already had listed for sale. “ was wholesale and did not pass inspection”. Waste of time
Jul 10, 2018
Kirk was very persistant. I will hire him when he gets tired of selling cars.
Jun 9, 2018
Yes they were great awesome service and were patient with me because I drove 2 hours to go see the car. The people are nice and help you as much as possible. Needless to say I left with the same car different color. Thanks brandon honda
Apr 22, 2018
They responded in 2 minutes , Good
Apr 17, 2018
Very good
Although I didnt end up purchasing a vehicle here I have to say they were the best lpt to work with in my experience. Very attentive, responded in a timely manner and even kept an eye on my selection for several days! Durant was the best salesperson I have EVER worked with! I would recommend him and this dealership to anyone and everyone i know!
Apr 14, 2018
Friendly & responsive
Mar 22, 2018
Good people
Mar 12, 2018
Very curtious and professional,willing to go the extra mile for the customer.
Jan 31, 2018
Will has been very helpful and stayed in touch with us on a regular basis. We have had to delay going to the dealership as both my wife and I came down with the flu. We plan on visiting the dealership in the near future.
This was indeed quite an experience. They had the usual "pounce on you at the door group", which is expected. I tried not to feel like fresh meat for the vultures. I smiled and said I had an appointment and they smiled and said, "this way". The receptionist was most gracious and immediately contacted the Internet contact I was to meet. He was tied up so they very quickly found me a salesman. I told him I was there to look at a specific car and went looking for it. One of his superiors told him he thought it was already sold, so they took me out at tried to sell me a 2017 Caravan. I rather made me think of "bait and switch". I said not a chance, but requested that he check personally on the car I had come to see, which he did. I was advised that in the 16 hours, since I had called, they had taken a deposit on the vehicle. Later I found that transaction (if even real) had occurred 5 days before. Also, the deposit did not really hold the car and they would sell me the car anyway. So what is the reason for a deposit???
I looked at the car (which mysteriously had not been sold), liked it and agreed to buy it. I was way too eager to buy it, because I paid another $995 dealer fee, and a bunch of other stuff (including tax). My out the door total was $9275 for a one owner, in nearly perfect shape car, with a perfect maintenance record, "but as is" with no warranty. They refused to register the car for me in my home state, but rather gave me a copy of my state's Affidavit of VIN request and told me I had to do it. The next day someone called from Brandon Honda to request information from me to file the registration. I advised them that the company had refused to do what is expected, which surprised the person who had called.
I believe I bought a great machine, well above book price and am happy with the car. I would never go to Brandon Honda for another vehicle, in that I feel I was hustled. Being old does have its risks.
Jan 12, 2018
Response from current dealership:
Nick
I am very sorry for the miscommunication on our part and the frustration you have had. We appreciate you bringing this to our attention. I am going to speak with Kevin and see what the situation is and will be reaching out to you shortly. Again I am truly sorry for this experience.
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
I am very sorry for the miscommunication on our part and the frustration you have had. We appreciate you bringing this to our attention. I am going to speak with Kevin and see what the situation is and will be reaching out to you shortly. Again I am truly sorry for this experience.
Christine Conley
Internet Director Brandon Honda
cconley@brandonhonda.com
Jan 6, 2018
Dealership contact was cordial and professional inquiring about my interest in the car.
Dec 27, 2017
The car was sold but they followed up.
This dealership and my entire experience was awesome. I live about an hour away, and I was able to text all of my info and such to the point that I knew my approx monthly payments before I even drove down there, and drive my new car home that night. My sales rep Quincy was great and my finance manager Vaughn was top notch. I got a gorgeous accord coupe for a good price and payments. My credit is not good, but Vaughn and Brandon Honda got me the accord I was looking for. This was my first car-buying experience, and Brandon Honda made it awesome. Can't recommend this dealership enough. I love my accord and couldn't be happier!
Dec 12, 2017
Quick to respond , good price quote however since I am 8 hours away I ended up buying from local honda dealer.
Dec 4, 2017
My Sales person Ayman greeted us immediately.
While getting the keys for me to view the vehile I
was interested in he offered us breakfast on him
from the dealership snackbar. I explained I had
just flown in from Dallas and was only in town for
7 days so my time was very short and that I had
another apt at another dealer to have a recall
done on my trade. He immediately went and got
the manager introduced him to me and said they
wanted to earn my business now. They made me
a fair offer on my trade without me having to go
to the other dealer for the recall and we
negotiated what I think was a fair deal. They were
not pushy. They were professional and I felt
comfortable with the deal they offered me. The
detailing of the car wasn't complete because I
was really in a rush but Ayman assured me they
would complete it on Wed. when I returned with
my husband to sign the paperwork. Wednesday
when we arrived it was a very busy day at the
dealership( day before Thanksgiving) But Ayman
got the car into detail right away. My husband
explained that he felt a thumping feeling coming
from the passanger front while driving. Ayman
had service check it out and there was a bad front
tire which they said they had to order. Ill be
bringing the car back for that repair when I return
from Dallas next week and also to have the
skylink installed. Ayman also promised to order
me a owners manual. As long as this is all done
when I return next week as I expect it will, I will
have to rate this as a very pleasant purchase. I
would have given 5 stars if I didn't have to return
for another visit as it is about an hour drive from
my home.
Nov 18, 2017
Not a bad experience, our salesperson Chris was very attentive.
Nov 6, 2017
Response from current dealership:
Awesome, Thank you so much!
Nov 4, 2017
Had an appointment at 3:00pm on 11/1/17. When we got there the salesman we had an appointment with was not there and neither was the truck. They had sold it and didn’t bother to contact us.
Nov 6, 2017
Response from current dealership:
Our apologies, Janice. Your satisfaction is what we strive for. This is one of those unfortunate circumstances where we sold a vehicle while you were on the way, unbeknownst to the salesperson.
I assure you that this outcome was in no way intended, and we are always working diligently to improve our processes to ensure that the customer experience is one that is pleasant and courteous. We appreciate your feedback and will strive to grow accordingly.
Regards
Justin Jarrell
Internet Director Brandon Honda
I assure you that this outcome was in no way intended, and we are always working diligently to improve our processes to ensure that the customer experience is one that is pleasant and courteous. We appreciate your feedback and will strive to grow accordingly.
Regards
Justin Jarrell
Internet Director Brandon Honda
Kyle Lamp was the Internet salesperson who was first to contact me. He went well above and beyond to provide me with any information that was requested. Because of his stellar service I drove over 100 miles and purchased the truck. I really appreciate all of his efforts and assistance. I would highly recommend him and the dealership Everyone was helpful and quick to respond. Thank you for everything! Hopefully you won the costume contest Kyle!
Oct 31, 2017
Sadly, they didn't know they still had the car. I was told it had been sold
already. Received a call 2 days later that it was still there. By then I had
already purchased another vehicle/
Nov 1, 2017
Response from current dealership:
Jay,
I am very sorry that this happened, and I can't imagine the frustration you felt. I would like to use this as a coaching opportunity for my team. Would you be so kind as to email me with who you dealt with? If there is anything else I can do please let me know. Again I am truly sorry, this is not the way we do business and I want to ensure it doesn't happen again. Please email me directly at cconley@brandonhonda.com.
Regards,
Christine Conley
Internet Director Brandon Honda
I am very sorry that this happened, and I can't imagine the frustration you felt. I would like to use this as a coaching opportunity for my team. Would you be so kind as to email me with who you dealt with? If there is anything else I can do please let me know. Again I am truly sorry, this is not the way we do business and I want to ensure it doesn't happen again. Please email me directly at cconley@brandonhonda.com.
Regards,
Christine Conley
Internet Director Brandon Honda
Oct 5, 2017
I have great experience with the dealership the car was send to the auction
Sep 27, 2017
Great customer service and great vehicle selection. Hassan Slim was my sales rep and he was a great help
Sep 22, 2017
Helpful staff and easy buying process.
Aug 3, 2017
Horrible truck was a mess drove 45 min to get there and was told mechanics pulled truck from sale because it was unsafe
I get a call from the dealer guy I ask ...
hey I got cash money ... how much is that I have
to take with me ....
he said the price of the car is $5800.
and if you have the plates it can come up like
$7800 ... so it though hey its kind of expensive
cause the tax is like 408 so the fees are probably
$1500 .... that in my personal opinion is kind of
high .... that was all
Even though I had cash they said they would sell me the car for 13. 8 thousand. Even though you sit here for a little over $11,000 so I would not go back there they try to cheat me out of almost $2,000
Jul 15, 2017
Response from current dealership:
Thank you for reaching out to us and I am sorry we were not able to reach an agreement on price with you. We do have over 400 used vehicles available, do we have another one that might meet your needs?
Tony Lara
alara@brandonhonda.com
Tony Lara
alara@brandonhonda.com
Jul 8, 2017
Excellent customer service best deal ever, very very low dealer fee, very responsive with phone calls they treat customers like family
Jun 24, 2017
Outstanding.
Jun 9, 2017
Quick response
May 27, 2017
Good
Contacted them hours after posting this vehicle
and supposedly the have send the vehicle to the
auction. Then they started to offer me other car
and stand calling.
Apr 4, 2017
Response from current dealership:
Jose
I am sorry that your experience was not all that you expected. Sometimes a vehicle will post to our site when we take it into inventory and then when we go through it in the shop there will be issues that may effect the safety or integrity of the vehicle and we will mark it to go to auction. We do this with the best intentions to ensure our customers are provided with the quality vehicles they come to expect from us. I am sure we would be able to help you find a vehicle that will fit your needs if you wouldn't mind allowing us an opportunity.
If you would like to reach out to
More ...
I am sorry that your experience was not all that you expected. Sometimes a vehicle will post to our site when we take it into inventory and then when we go through it in the shop there will be issues that may effect the safety or integrity of the vehicle and we will mark it to go to auction. We do this with the best intentions to ensure our customers are provided with the quality vehicles they come to expect from us. I am sure we would be able to help you find a vehicle that will fit your needs if you wouldn't mind allowing us an opportunity.
If you would like to reach out to
Mar 16, 2017
I actually bought a 2017 Honda Civic EXL - got a way better deal. Thanks
Brandon Honda! :-)
Mar 6, 2017
good at contacting and follow up
Mar 3, 2017
Was rsponsive
Feb 17, 2017
They were very nice and we agreed on price without them being pushy. It was a nice calm buying experience
Feb 23, 2017
Response from current dealership:
Thank you for the kind words~
Christine
Christine
Jan 11, 2017
Unfortunately, I haven't been able to respond or set up an appointment yet
Feb 23, 2017
Response from current dealership:
Is there anything we can do? If you are local we are happy to bring the car to you.
Christine
Christine
Jan 10, 2017
GREAT! Were able to answer all my questions. Met all of my needs. Made it easy for me to buy my car. I would recommend Brandon Honda to anybody. I was treated very friendly! Wonderful Experience...
Feb 23, 2017
Response from current dealership:
Thank you for sharing your kind words!
Jan 4, 2017
Said "owner" says NO DISCOUNT off sticker even with lower ad price. I walked out
Jan 5, 2017
Response from current dealership:
Robert
I appreciate you reaching out to us in regards to your visit. I would like to speak with you personally if you would be ok with that. My email is cconley@brandonhonda.com and my mobile is 813-867-9510. Thank you so very much for your time and I am sorry about your experience here.
Christine Conley
Internet Director Brandon Honda
I appreciate you reaching out to us in regards to your visit. I would like to speak with you personally if you would be ok with that. My email is cconley@brandonhonda.com and my mobile is 813-867-9510. Thank you so very much for your time and I am sorry about your experience here.
Christine Conley
Internet Director Brandon Honda
Jan 2, 2017
Didn't buy the Fit. They want $1695 for paint protection, $995 dealer fee, $600 state tag fee, and $325 car salesman commission fee!!!!!!!!
Jan 5, 2017
Response from current dealership:
Randy
Thank you for reaching out to us. I did try to call you to discuss your experience, and apologize. Please reach out to me directly at jjarrell@brandonhonda.com or by mobile 352-804-0240. Thank you.
Joel Jarrell
Thank you for reaching out to us. I did try to call you to discuss your experience, and apologize. Please reach out to me directly at jjarrell@brandonhonda.com or by mobile 352-804-0240. Thank you.
Joel Jarrell
Dec 24, 2016
This was my first major vehicle purchase and I had a enjoyable experience.
Dec 22, 2016
Nice
Dec 2, 2016
Dealer fees ($995) and tag Transfers $(299) were ridiculous. Very typical big dealer experience. Had a hard time trusting them. Took business elsewhere
Dec 3, 2016
Response from current dealership:
Thank you so much for reaching out to us. I do apologize that your experience was not all that you expected. While the dealer fee is a set standard, and we are in line with the other dealers in the Tampa Bay area, the tag transfers are not something that we have any control over. Those are determined by the state of Florida. We do offer many benefits to doing business with Brandon Honda - including, but certainly not limited to our 20 year / 200,000 mile powertrain warranty on all qualifying pre-owned vehicles, our Lifetime powertrain warranty on all new vehicles, our $5,000 Advantage Clu
More ...
Nov 23, 2016
Very professional sales rep, the car did not have all the features I want so I did not make the purchase but they did not try to presure me in any way. I would recommend this dealership to my friends.
Nov 14, 2016
Brandon Honda indicated in their car description that the Fiat I was
interested in was an automatic transmission when, in fact, it was not. I found
this a very deceptive way of getting me to go to their facility to look at the
car. They then tried to offer me a "similar" car which they claimed was the
same price. It was, in fact, $2000.00 more than the Fiat I was interested in.
Brandon Honda is an aggressive dealership. They offer you a $50.00 gift
certificate just for going to see them (which I did not accept). However, their
integrity leaves a lot to be desired. I did notice that they have now changed
the description to "manual", and have also increased the value of the Fiat I
was interested in by $1,000.00
Nov 17, 2016
Response from current dealership:
Thank you so much for sharing your experience with us. We do apologize that there was an error made in the description portion of our vehicle information while the pictures correctly reflected the manual transmission. As soon as we were aware of the error we corrected it.
We understand your frustration, however; I assure you that this was not done intentionally and we strive to 100% transparent in all that we do. If we can help you with anything else please don't hesitate to reach out to us.
Joel Jarrell
Internet Director Brandon Honda
jjarrell@brandonhonda.com
We understand your frustration, however; I assure you that this was not done intentionally and we strive to 100% transparent in all that we do. If we can help you with anything else please don't hesitate to reach out to us.
Joel Jarrell
Internet Director Brandon Honda
jjarrell@brandonhonda.com
Nov 13, 2016
Love the service. Bought the car. Don and Ron did a fantastic
job
Nov 15, 2016
Response from current dealership:
Thanks for sharing! If we can do anything else just let us know!
Brandon Honda
Brandon Honda
Nov 12, 2016
Did not purchase my car through them because they did not have what I wanted, but great people, great dealership!
Nov 15, 2016
Response from current dealership:
Thanks for sharing! If we can do anything else just let us know!
Brandon Honda
Brandon Honda
Nov 11, 2016
Very good response. Also recived call for good deals .No complaints.
Nov 15, 2016
Response from current dealership:
Thanks for sharing! If we can do anything else just let us know!
Brandon Honda
Brandon Honda
Oct 28, 2016
Sold me a Town amd Country with many issues and also raised my payment to more than I can afford.
Nov 15, 2016
Response from current dealership:
Thank you for reaching out to us. I am sorry that you have had issues with the T&C. I do believe you have been in contact with Grant Hocking and we are working to resolve those for you. Please let us know if this is not correct.
Regards,
Christine Conley
Brandon Honda
Regards,
Christine Conley
Brandon Honda
I did not purchase..but the most honest I have dealt with..I do wish they were closer...
Nov 15, 2016
Response from current dealership:
Thanks for sharing! If we can do anything else just let us know!
Brandon Honda
Brandon Honda
Oct 20, 2016
Calls and check with respect
Oct 21, 2016
Response from current dealership:
Thank you for sharing! If I can do anything for you please reach out.
Christine Conley
cconley@brandonhonda.com
Christine Conley
cconley@brandonhonda.com
Oct 17, 2016
Response from current dealership:
We appreciate you sharing, thanks so much!
Christine
Christine
Oct 6, 2016
Quick response but, due to my travel status, someone else purchased the car before I could get there.
Oct 7, 2016
Response from current dealership:
Hi - I am very sorry that the car you were interested in was sold prior to your visit. We do have over 500 pre-owned available. What exactly are you looking for, maybe I can offer suggestions?
Christine Conley
Internet Director
cconley@brandonhonda.com
Christine Conley
Internet Director
cconley@brandonhonda.com
Oct 1, 2016
Very professional and easy.
Oct 17, 2016
Response from current dealership:
Thank you so much for sharing!
Aug 19, 2016
I will likely buy from this dealership eventually. They make it hard to not want to do business with them. Seem like they have all anyone would desire from a dealer.
Aug 20, 2016
Response from current dealership:
What a super nice thing to say! We do appreciate it and hope to earn your business soon.
Christine
Christine
Aug 18, 2016
Mosarati, my sales person, was engaging, informative and knowledgeable. He found out what I needed and showed me several great choices. I was mpressed with the entire Brandon Honda experience, I decided to buy my car and one for my daughter! I would definitely buy at Brandon Honda again.
Aug 20, 2016
Response from current dealership:
We appreciate you sharing your experience! I will pass on your kind words...
Christine
Christine
Aug 10, 2016
My experience was great with no complaints everything went fast and smooth dealer was awesome the best thsnks
Aug 20, 2016
Response from current dealership:
Thank you so much!
Jul 25, 2016
They were quick to respond to my initial request, but when I
needed other questions answered they took days to respond
and said the vehicle was sold.
Jul 26, 2016
Response from current dealership:
Kendall,
Thank you for sharing your experience, I am truly sorry that our team was not responsive in a timely manner. I would love to be able to help if you are still looking. Please reach out to me directly at 813-867-9510 either by text or phone call. You can also email me directly at cconley@brandonhonda.com . If I can do anything to assist - and I am very sorry your experience was not 110%.
Christine Conley
Internet Director Brandon Honda
Thank you for sharing your experience, I am truly sorry that our team was not responsive in a timely manner. I would love to be able to help if you are still looking. Please reach out to me directly at 813-867-9510 either by text or phone call. You can also email me directly at cconley@brandonhonda.com . If I can do anything to assist - and I am very sorry your experience was not 110%.
Christine Conley
Internet Director Brandon Honda
Agreed on a price for the car but administrative charges for a temporary tag exceeded $900.00
May 9, 2016
Response from current dealership:
Clayton - I am very sorry to hear you did not have a fantastic experience. I wanted to take a look at the deal that was presented to you and see if there is something I can do to help. If you wouldn't mind could you please reach out to me at cconley@brandonhonda.com? Again I am very sorry that it was not all you expected and I do hope to hear from you.
Sincerely,
Christine Conley
Brandon Honda Internet Director
813-664-1234 Dealership
813-867-9510 Mobile
Sincerely,
Christine Conley
Brandon Honda Internet Director
813-664-1234 Dealership
813-867-9510 Mobile
Apr 23, 2016
Buying a car should be fun and exciting, unfortunately so many greasy salesmen who dont listen to your needs, have made people dread the process. But today I bought a car from SUPER SALESMAN STANLEY Monroe; his positive, lighthearted, upbeat attitude has changed my view. He is genuine, i truly believe that he was almost as excited as we were. He enjoys his profession and it shows. His price was fair and processing was smooth and the fastest ive ever experienced. Chris in processing was not pushy with the ADD ONs, he explained all the options, but let us choose what we thought was best. After leaving in my new beauty, we notice a brake light was out, we drove right back and Tyler in the service deptartment greeted me professionally, made eye contact, fixed the issue within 20 minutes, washed the car again and brought it to the front door for me. I am very detail orientation and look for good customer service, i found a winner with Ron and his AMAZING this team. I hope all future visits are as fun as today was. PS- thanks for the cookies GUYS!!!
Mar 29, 2016
Best new car buying experience ever! Fantastic sales, service and customer
satisfaction i have ever had when buying a new car! This dealership is top
notch!
Apr 4, 2016
Response from current dealership:
Thanks for sharing! We are so happy that your experience was 100%! If we can do anything else for you just let us know. Thank you!
Sam Raabe
General Manager Brandon Honda
Sam Raabe
General Manager Brandon Honda
Mar 19, 2016
Very poor customer service
Drove 45 minutes to dealer, who
knew I was coming, and was
unable to crank or drive the
vehicle
Their sales person was the
"typical"!used car sales person
Tell you what you want to hear
but it was not even close to the
truth
Treated my family and I like we
were 2nd rate because we did not
have a bunch of money to spend,
even though I told sales person
our budget 6-7 hours before we
arrived
Mar 25, 2016
Response from current dealership:
I am very sorry to hear that your experience was not all that you deserved. If you could reach out to me personally it would be appreciated. Again I am sorry and I hope to hear from you.
Sam Raabe
General Manager Brandon Honda
sraabe@brandonhonda.com
W 813.664.1234
M 352.789.9794
Sam Raabe
General Manager Brandon Honda
sraabe@brandonhonda.com
W 813.664.1234
M 352.789.9794
Feb 21, 2016
Very happy with the service.
Jan 1, 2016
Exelent
Oct 22, 2015
very proffessional, we bought our CRV there
Mar 6, 2015
I worked with Hussan Slim and Michael Cobb, they were both very helpful. After purchasing my vehicle I had a malfunction within 24 hours. Michael went above and beyond to send out a towe truck to pick up the vehicle, and made arrangments to fix the car at no charge to me. I would recomend Hussan Slim and Michael Cobb to anyone who is looking for a car online. These gentlemen went above and beyond my expectations.
Jan 2, 2015
One call at first and was told car
was in cleanup than no follow up
besides an automated email
Jan 2, 2015
Response from current dealership:
I am so sorry that you have not received any further follow up from us. We strive to give every customer an exceptional experience. If you would be willing to allow me to help you please let me know personally: cconley@brandonhonda.com and thank you for your time.
Christine Conley
Brandon Honda Internet Director
813-664-1234
Christine Conley
Brandon Honda Internet Director
813-664-1234
Sep 11, 2014
Dealer called me I expressed my interest and he told me that he
wanted to check and see if the van was on the lot and he would
call back in 10 minutes that was over a week ago, please do not
call me after this, I in no way want to hear from you.
Jun 3, 2014
ok
May 2, 2014
Found a VW Jetta 05 on CarGurus. I emailed them. That became phone calls. They said they weren't selling it because of some black marks on the hood they couldn't get off. So I made an offer but they turned it down, Tony at Brandon who I was talking to said he would watch out for a car for me. The following week the same car appears again on CarCurus at Brandon Honda this time the price has dropped and the car looks cleaner from the pictures. I emailed them twice but no reply either time. Just a waste of time and still looking for a car my son.
Jan 1, 2014
good
Jul 7, 2013
They are total rip offs hendricks honda has way better deals and gap is only $250 compared to Brandon Honda which is $600 to $1000
May 3, 2013
Sonny was a very personable guy and would love to work with him
Nov 29, 2012
Very responsive, good dealership
Aug 31, 2012
super responsive; nice dealership