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Bourne's Auto Center
About Us
Bourne's Auto Center in South Easton, MA is the largest pre-owned dealership in MA, conveniently located off Route 24 exit 31B (old exit 17B) on the Brockton line. We are only 25 miles south of Boston and 30 miles north of Providence. We are very close to Stoughton, Mansfield, Taunton, and Brockton. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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Today 9:00 AM - 7:00 PM (Closed now)
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135 Belmont St
South Easton, MA 02375
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Dealer Reviews
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Feb 22, 2026
Everyone has been so helpful and made the process easy and enjoyable. I would highly recommend this website and dealership to anyone in need of a vehicle.
Feb 19, 2026
Great experience at Bourne’s Auto Center. Jason in sales and George in finance were both excellent — friendly, genuine, and great listeners. They did everything they said they would and made the process smooth and straightforward. Most importantly, there were no dealership games or hidden surprises. Just honest, transparent service from start to finish. Highly recommend.
Feb 2, 2026
They could not approve me for any loan with a 610 credit score, which is crazy. Ive heard of high interest rates, but never denial with a 600+ credit score and good payment history. They also undervalued my trade in by $2,000, according to KBB and TrueCar, and they do not apply the MOR-EV rebate at point of sale, so they are losing all kinds of business from that. If they had done MOR EV at point of sale, I would have been approved, and wouldn’t have to try and finance $6000 more than I need to, I wouldn’t have to jump through all those hoops after sale of trying to refinance after applying the rebate, and they would be making a lot more money and selling EVs much faster. I think they get so much business, that they don’t really put too much care and focus into each customer, and they don’t care about losing sales and letting a car sit for months afterwards.
Jan 4, 2026
Overall a good experience. The staff was friendly and timely with their communication for the most part. The purchase process did take a while as expected, and they did try to sell additional coverage/insurance though the dealership that seemed unnecessary. When I declined to add/pay extra for that they weren’t very happy. They sped through explaining it and just expected me to pay for it. The salesman I worked with was pretty helpful but not always the best with timely communication and didn’t know the answer to all of my questions. He also mislead me with how I would be able to pay for my down payment, which was just a mistake on his end. All in all it was a pretty good experience given how car buying can be, and the staff was friendly.
Nov 13, 2025
Bought this car; experience was good. Excellent value, but the dealership was a no thrills
puppy mill for excellent vehicles priced to sell.
Nov 6, 2025
Straight forward and transparent. Carlos was great to work with!
Oct 22, 2025
They treated me very well. Kimberly was my sales person. She was very patient and very nice.
They were very accommodating, and I got a great price for trading
in my previous car, but I signed for an extra 5,000 dollars for all of
this extra stuff like servicing 100,000 miles and other services that I
will not use and are a waste of my money. I would like that
additional 5,000 taken off the top. I do not live near Bourne Auto
Center and would never be able to have my tires rotated or
anything fixed there. I have tried to call to have this amended with
no luck. I hope that they will outreach me and modify the warranty.
It is a waste of my money and too expensive. Poor communication
after purchase and that's a problem.
Aug 7, 2025
Outstanding
Jun 6, 2025
Great customer service. Very attentive and follow-ups were great.
Amazing experience. When we were negotiating Eric offered to do the brakes before I took it home. Matt was very transparent on status updates and notified me almost daily on the progress. The car was in pristine condition when I picked it up and I’ve driven it for about 2 weeks now and loved every minute of it. Very grateful for the guys here and their refreshing professionalism. You can tell they’re “car guys” and not just people trying to push as much inventory as possible. Will be the first place I look in the future. Thanks guys!
May 30, 2025
Overpriced Pulse car needs service, and the seller is not willing to negotiate. They ask for a deposit to get the car serviced. I have never heard of this—horrible service!
Really great selection of vehicles and super easy experience. They had a real hands off selling approach just let me take the cars out for thorough drives and let me pick what I really loved. Then they found great financing for me and had a registry right there in the building so they took care of everything.
Apr 24, 2025
The sales lady was nice but the car had warped rotors. It would be great if they’d service their cars before trying to sell them
Ended up buying from a different Nissan dealership on a Pathfinder with significantly less
mileage, but Amy from Bourne's was professional and diligent w/o the harassment you get from
so many SR's in this business. Big fan of their 2 day reservation policy which is very helpful &
would recommend Amy to anyone...
Mar 4, 2025
Mario was a great salesperson- he did not waste one minute of my time, very easy to work with, would recommend this dealership to anyone.
Mar 2, 2025
They responded me and we scheduled to see the vehicle. I was there they give me excuse. The guy told me the car was on the lyft they don't have the time to get the vehicle down. They will call me to schedule and another they sold de car.
Jan 21, 2025
Bourne was very responsive and offered me answers to every question and data to back it up. I was very satisfied but never got a chance to negotiate as I purchased another vehicle.
Jan 3, 2025
Super awesome and professional, don’t let the overhead look fool you, they are very nice
Dec 22, 2024
They responded quickly and maintained contact.
Nov 15, 2024
Fast follow up by Bourne's. Good experience.
Oct 24, 2024
It was a pleasant experience dealing with Bourne. Very professional
and kind. I would recommend them.
Sep 7, 2024
I purchased this vehicle. Everyone at the dealership was great!
Jul 25, 2024
After calling the dealership and telling him that I was interested in the car, they said I could call in two days to put a deposit on it. I called in two days. I put the deposit and a half an hour later they called to tell me that the car was already sold. They should’ve told me that from the beginning and I wouldn’t wasted my time.
Jul 24, 2024
great
At 12:55 pm i received a call from Bourne's Auto Center about the car I had contacted them about. I booked an appointment for 2:00pm
to test drive the car. I explained i was coming a good distance. At precisely 1:59pm I was approaching the dealership when I received a
text asking if there is any other car I would like to look at because the car I was scheduled to test drive had been sold. And the associate
said..."I didn't reallize that they were already here when I called you." So it took you an hour to realize that, not likely. I should have
received a call right back when they put the car on the 2 hour reserve or if they couldn't due to other customers . Instead they had no
problem wasting hours of my time. So if you want to buy from a dealership with little regard for your time then buy from Bourne's. I won't
be, there are plenty of other dealerships around who actually care about the potential customer's time and perform better due diligence
before booking an appointment.
May 9, 2024
Excellent follow up and helpful non pushy sales
team. I bought the truck and had no issues at all with
anything, Nice people.
explained my situation, the response was probably scripted. Needed to speak to
a hungry Salesperson or Manager, Instead, I was tuned out by the rep. By the
way, they still have the Wrangler we were interested in. Explained we lived a distance
away and wanted to do this by internet and phone. Explained I had a trade and she said I
would have to come there. If I am willing to buy their vehicle on line and have it deliverd
to us, why won't they do the same with me? Almost makes shopping and buying on line
impossible.
Show older dealer reviews 486
Mar 5, 2024
Had a great experience. Everyone I was dealing with was helpful, quick, efficient, and I got a great deal and car
Jan 28, 2024
Amy contacted me via email and phone the next day. We scheduled a day/time to look at the car and ended up purchasing it!
Nov 8, 2023
Very efficient from the moment of the 1st return call
Oct 24, 2023
Jose - super nice guy!
Aug 26, 2023
Excellent service
May 12, 2023
Super friendly! Super easy! I highly recommend this dealer.
May 14, 2023
Response from current dealership:
Thank you for awarding us with stars! We are honored to have earned your high recommendation. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 14, 2023
Response from current dealership:
Thank you for choosing Bourne's for your pre-owned vehicle. We appreciate your 5 star rating and kind words. Please let us know if you need anything at all.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
May 14, 2023
Response from current dealership:
Thank you for taking the time to rate your experience with our Express Team member Kris. If you have any questions or concerns please do not hesitate to reach out.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 24, 2023
Response from current dealership:
Thank you for awarding us with 5 stars! Please let us know if we can be any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 20, 2023
Response from current dealership:
Thank you for your kind words and 5 star rating. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 31, 2023
Response from current dealership:
Thank you for your business and 5 star rating. Mario appreciates your recognition and we can assure you it was his pleasure assisting you. Please let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manger
Thanks Again,
Michael Kelley
General Manger
Jan 16, 2023
Response from current dealership:
Thank you for giving us the opportunity to earn your business. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 8, 2023
Response from current dealership:
Thank you for your 5 star rating and kind words. Please let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 6, 2023
Quick response
Jan 6, 2023
Response from current dealership:
Thank you for taking the time to rate your experience and for the opportunity to earn your business. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
When I arrived to take delivery for the vehicle I noticed some paint scratching and a dent that I didn’t see before. The Sale Mgr refused to repair what seemed to be an unreported accident with the vehicle.
Dec 29, 2022
Response from current dealership:
Thank you for your business. Each used vehicle has some amount of normal wear and tear on it. There is no way that we can fix every scratch and dent due to time and cost. When they do have these levels of wear and tear we do price the vehicles accordingly. We hope you are enjoying your vehicle and let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Sales was not very helpful, did not explain the process, couldn't get the actual amount for the
car to purchase. Once we finalized the deal the "documentation fee" is ridiculous. No one
mentioned this to us and they said it was on their online listing. If I could have gotten the $$$
when I put the down payment down, we could have avoided the misunderstanding on this
bogus fee.
Once I arrived to pick up the car, I proceeded to wait an hour or so for them to get plates on
the car. It turns out they never did the final detailing of the car and did a rush job on it. I
spent the next day removing all the wax that they missed.
They have a lot of nice cars and they are reasonably priced. I would recommend them but
make sure you walk with them through the whole process to ensure you get what you expect.
Dec 15, 2022
Response from current dealership:
John,
First and foremost we appreciate your business and hope you are loving your Alfa Romeo. When you reached out to me on Monday regarding questions about fees, I took over and handled your deal from there. When we spoke on Monday you stated that you arrived Saturday close to closing time and stated you saw the vehicle driving by and had not seen the vehicle online(where all fees are itemized out specifically in numerous places). During our discussion it became obvious to me that you had in fact seen the vehicle online prior to arrival and had done extensive research on comparable vehicl
More ...
First and foremost we appreciate your business and hope you are loving your Alfa Romeo. When you reached out to me on Monday regarding questions about fees, I took over and handled your deal from there. When we spoke on Monday you stated that you arrived Saturday close to closing time and stated you saw the vehicle driving by and had not seen the vehicle online(where all fees are itemized out specifically in numerous places). During our discussion it became obvious to me that you had in fact seen the vehicle online prior to arrival and had done extensive research on comparable vehicl
Dec 4, 2022
Professional
Dec 4, 2022
Response from current dealership:
Thank you for awarding us with 5 stars. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Bought multiple cars from Bournes there number #1 for used cars and nobody’s even close
Nov 21, 2022
Response from current dealership:
WOW! That is incredibly kind of you to say. We are so appreciative of your continued business. Please let us know if we can be of any assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 12, 2022
Good experience. Easy and no hassle.
Nov 12, 2022
Response from current dealership:
Thank you for your business. We are thrilled you had a good experience that was easy and no hassle. Please let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 15, 2022
Engaged with me very well. Did not have the right car for me
..
Oct 16, 2022
Response from current dealership:
Thank you for the opportunity to earn your business. If we can be of any assistance please do not hesitate to reach out. Good luck in your search for a pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
We had a great buying experience. Eugene and the rest of the team there went out of their way to be helpful.
Oct 14, 2022
Response from current dealership:
Thank you for your business Raymond! It was our pleasure assisting you with your purchase. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
excellent customer service. always super friendly and quick to respond. I didn't even get a car from them and still they remained impeccable. only reason for no fifth star is that the deal didn't work out. I would totally recommend.
Sep 25, 2022
Response from current dealership:
We appreciate the opportunity to earn your business. If we can be of any further assistance please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 18, 2022
Kris was a huge help. Very informative and always replied in a timely manner.
Sep 18, 2022
Response from current dealership:
Thank you for your 5 star rating and kind words! We are thrilled Kris was a huge help to you. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 21, 2022
Response from current dealership:
Thank you for your 5 star rating Greg! Please let me know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 5, 2022
Response from current dealership:
Thank you for your business Michele! We are honored to have earned your 5 star rating. Please let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jun 15, 2022
Response from current dealership:
Thank you for awarding us with 5 stars. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 15, 2022
Very easy to work with. Had me registered and on the road the same day
Jun 15, 2022
Response from current dealership:
Thank you for your business Matthew! We appreciate your 5 star rating and it was our pleasure assisting you. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jun 6, 2022
Response from current dealership:
Thank you for awarding us with 5 stars, please let us know if you need any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 6, 2022
Response from current dealership:
Thank you for awarding us with 5 stars!
Michael Kelley
General Manager
Michael Kelley
General Manager
May 31, 2022
Super friendly staff no issues
May 31, 2022
Response from current dealership:
Thank you for awarding us with 5 stars and for your kind words. Please let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Excellent service from the car salesman, front desk receptionists, and the financial department. Will absolutely do business with them again.
May 20, 2022
Response from current dealership:
Thank you for your business Erin! It was our pleasure assisting you with your purchase and we look forward to doing more business with you in the future. In the meantime if you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
May 9, 2022
Response from current dealership:
Thank you for giving us the opportunity to earn your business. We greatly appreciate your 5 star rating. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
May 5, 2022
Very nice
May 6, 2022
Response from current dealership:
Thank you for your 5 star rating Daphne! Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 22, 2022
The staff were very friendly and professional! HIGHLY recommend this place! Thank you all so much!!
Apr 23, 2022
Response from current dealership:
Thank you for your business Josh! We are thrilled our team was able to earn your 5 star rating and high recommendation. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 22, 2022
The center contacted me a few minutes after I enquired regarding the vehicle. I set up an appointment to see and test drive the car the next day.
When I arrived the next day I was greeted by a sales rep, Jose Garcia. He arranged for me to take the car for a drive. The car handled nicely and everything appeared to be in order so upon returning I informed Jose I’d like to go through with the purchase. I had approved financing and Jose asked if I thought I might like to get a cheaper rate, already very low. I just cautioned about hard inquiries on my report. The finance manager Tara, said she’d only run 1 additional and that rate was cheaper, it pays to have perfect credit!!
I finished the paperwork that day and picked up the car a few days later.
My experience overall was very positive and my sales rep was very accommodating.
Apr 23, 2022
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle and financing. It was our pleasure assisting you with your purchase. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
I decided to go another way but this company is so professional. Quick to respond. Very informative and very patient.
Customer service was above average.
Apr 8, 2022
Response from current dealership:
Thank you for allowing us the opportunity to earn your business. We are thrilled our team was able to earn your 5 star rating. We wish you the best of luck with your purchase and hope to have an opportunity to earn your business in the future.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 8, 2022
Response from current dealership:
Thank you for awarding us with 5 Stars. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 3, 2022
Response from current dealership:
Thank you for your 5 star rating Walter! Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 22, 2022
Salesman was very professional and accommodating. I like how they give you a no haggle price, the mustang I was looking at was priced $3500 lower than book and at the same time there’s no time wasted negotiating.
Mar 20, 2022
Response from current dealership:
Thanks for taking time time to rate your 5 star experience with our team. We wish you the best of luck and if we can be of any assistance in the future please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 14, 2022
Response from current dealership:
Thank you for your 5 star rating and kind words. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 12, 2022
Response from current dealership:
Thank you for the opportunity to earn your business. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 28, 2022
Response from current dealership:
Thank you for your 5 star rating! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 22, 2022
Response from current dealership:
Thank you for your kind words and 5 star rating. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
The vehicle was not presented well. Environment was chaotic, waited about 30 minutes for the sales leader, and was ready to leave.
Feb 22, 2022
Response from current dealership:
We are incredibly disappointed that the vehicle was not well represented. It was a hectic Saturday with it being a holiday weekend and there was a national outage with the software we use to run our business. Not an excuse, but certainly not a normal experience for our customers. We wish you the best of luck in your search for a pre-owned vehicle and would love to have another opportunity to earn your business.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 7, 2022
Response from current dealership:
Thank you for awarding us with 5 stars Anthony!
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 19, 2022
Response from current dealership:
Thank you for your business Chris! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Very helpful. The only issue is when you call in, the receptionist puts you through to the salesman's phone and if he is not there, you can stay on hold forever unless you call back and ask for assistance. It does not automatically go to voicemail,
Jan 13, 2022
Response from current dealership:
Thank you for your business Larry! We appreciate your 5 star rating and feedback. We are already working on making sure the calls get transferred correctly and that all sales professionals voice mails are set up correctly. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 29, 2021
The answered all my question
Dec 29, 2021
Response from current dealership:
Glad our team was able to answer all of your questions. We appreciated the opportunity to earn your business. If we can be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 12, 2021
Someone put a deposit down before I could look at car. They offer an option for you to put down a deposit and it will hold car for you for 2 days . I didn’t do this and lost out. If you think it’s the car for you, do it.
Dec 13, 2021
Response from current dealership:
We appreciate the opportunity to earn your business Mike. If there is anyway we can help in the future please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Nov 7, 2021
Great experience and friendly
Nov 8, 2021
Response from current dealership:
Thank you for your business David! If we can be of any further assistance please do not hesitate to reach out.
Michael Kelley
General Manager
Michael Kelley
General Manager
Nov 1, 2021
Dealership was straightforward and professional.
Nov 1, 2021
Response from current dealership:
Thank you for your kind words Michael! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Scheduled a test drive for a car on Saturday for Monday.
Monday is today and I'm told my test drive is no longer
valid because after I scheduled my appointment somone
put money down on the car. Seems pretty unprofessional
to me, maybe they should require you to put money down
in order to test drive one of their cars. Since scheduling
an appointment clearly means nothing.
Oct 18, 2021
Response from current dealership:
Sorry the vehicle ended up being sold before you were able to view it. I have the text message chain between you and Amy where you were offered to leave a $300 deposit twice! As a business practice if a customer shows up on a vehicle that has an appointment we have to sell it to the customer in the showroom as not every customer shows up for their scheduled appointment. Our team reached out to you to let you know that the vehicle was no longer available before you came down so you wouldn't waste any of your time. We wish you the best of luck in your search for a pre-owned vehicle.
Mic
More ...
Mic
Car was a
little beat up
didnât feel
comfortable
purchasing a
car everyone
was very very
nice car was
upfront
waiting for me
on my
appointment
Oct 5, 2021
Response from current dealership:
Thank you for awarding us with 5 stars. We appreciate the opportunity to earn your business and wish you luck in your search for a pre-owned vehicle. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Very quick response. The vehicle was priced right. Unfortunately, it was sold when I contacted the dealer.
Sep 9, 2021
Response from current dealership:
Thank you for the opportunity to earn your business. Please let us know if any other vehicles are of interest.
Michael Kelley
General Manager
Michael Kelley
General Manager
We ended up buying another car, but Bourne’s was a great dealership to work with. Very responsive and friendly, and we got to test drive the cars we were interested in, in no time.
Sep 9, 2021
Response from current dealership:
Thank you for your 5 star rating and kind words. We appreciate the opportunity to earn your business. If we can be of any assistance in the future please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 2, 2021
Response from current dealership:
Thank you for your 5 star rating. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
I didn’t buy from this dealership, however they were very informative and professional.
Aug 1, 2021
Response from current dealership:
Thank you for taking the time to review your 5 star experience. We wish you the best of luck in your search for a pre-owned vehicle. Let us know if we can be of any assistance in the future.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 26, 2021
Quick response. Not pushy
Jul 27, 2021
Response from current dealership:
Thank you for your 5 star rating Nicholas. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 13, 2021
Response from current dealership:
Thank you for taking the time to rate your 5 star experience. We appreciate your business and kind words. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
This dealer contacted me almost immediately, kept me up-to-date on vehicle activity and followed up as promised. Unfortunately we could not close the deal but I was impressed with their service.
Jul 6, 2021
Response from current dealership:
Thank you for the opportunity to earn your business. We appreciate your kinds words. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jun 16, 2021
Response from current dealership:
Thank you for your business. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Due to multiple personal and physical issues which I did not disclose to the dealer, was very difficult. Caring for a dad with dementia also made it ridiculously hard for me to leave my home for more than an hour at a time. Kim, Kevin and George worked with me over the course of a week and made me feel comfortable enough that I bought the Jeep and so far I LOVE it! They even let me bring it to my mechanic to have it checked out and fixed a minor issue before I purchased it having ready the very next day.. I had shared the horrific buying experience I had with my previous vehicle and the people at Bourne's made me feel comfortable and safe with what I was buying. I'm a very nice person but I know I can be difficult difficult under times of stress because of my PDSD, How ever the people there were so welcoming in real they made the experience Very pleasant and my mechanic even spoke highly of the dealership. If you are in search of a new vehicle I would highly recommend going here.
May 29, 2021
Response from current dealership:
Thank you for your business and kind words Laura! It was our pleasure assisting you with your purchase. Your high recommendation is so incredibly important to us. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 28, 2021
Amy was very pleasant and informative,
Apr 29, 2021
Response from current dealership:
Thank you for taking the time to rate your experience with our Sales Professional Amy. She appreciates the recognition and is here to help if you need anything at all.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 27, 2021
Response from current dealership:
Thank you for your business Geoff! Greg appreciates your recognition. If we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 27, 2021
Response from current dealership:
Thank you for your business and kind words John! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 1, 2021
Response from current dealership:
Thank you for awarding us with 5 stars. Let us know if you are need of any further service.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 28, 2021
Overall a very pleasant experience!! Would recommend. George the finance guy is great!
Mar 29, 2021
Response from current dealership:
Thank you for your business John! We appreciate your kind words and 5 star rating. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 27, 2021
Love this car..
Mar 30, 2021
Response from current dealership:
That is amazing Natasha! We appreciate your business. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Great dealership with a great selection of vehicles. Responded promptly to my initial request, set up an appointment for me to go in and view the vehicle and were incredibly pleasant and helpful to deal with throughout the entire process. Will definitely start my search here in the future!
Mar 23, 2021
Response from current dealership:
Thank you for your business! We are thrilled our team was able to earn your 5 star rating and future business. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 9, 2021
Response from current dealership:
Thank you for awarding us with 5 stars Alan! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 3, 2021
Mario was great, he answered all of
our questions the first day. I went
back with my daughter the next day
so she could drive the car and we
bought it. The whole experience was
really smooth, everyone we dealt
with was great. Thanks Bourne's
Auto Center
Mar 3, 2021
Response from current dealership:
Thank you for awarding us with 5 stars Tony! We are grateful for your daughter's business. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 1, 2021
Response from current dealership:
Thank you for your kind words and 5 star rating! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 1, 2021
Response from current dealership:
Thank you for taking the time to rate your 5 star experience. If we can be of any further assistance please do not hesitate to contact us.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 12, 2021
Excellent staff. Welcoming atmosphere. Our sales associate, Mario Lee, was excellent. Very accommodating and helpful. First time we purchased a vehicle at a “no haggle price” dealership and we will do so again. A very nice experience! We’ll never haggle again on the purchase of a vehicle.
Feb 15, 2021
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 9, 2021
Wish I didn’t have to leave a single star. First contact promised, but couldn’t deliver. Second contact wouldn’t even follow up and passed me along to his supervisor. The “supervisor” was extremely unprofessional. Couldn’t stick to timelines, wouldn’t leave messages. Basically failed in all aspects of business and professionalism.
Feb 10, 2021
Response from current dealership:
Sorry to hear this, it doesn't sound like us at all. I would like to hear more about your experience and specifically who you spoke with. I can be reached at 508-230-2903 or via email at mike@bournes.com.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 8, 2021
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 28, 2021
Overall a good experience. I chose to purchase elsewhere because I was
offered more for my trade in on a similar car with less mileage.
Jan 29, 2021
Response from current dealership:
Thank you for taking the time to review your experience. We are disappointed that we were unable to earn your business. We hope that you will give us another opportunity in the future. Best of luck with your vehicle.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 27, 2021
Didn't buy the car we went to test drive but ended up with another on their lot. Greg was
very good. Not pushy. Was a wealth of information.
Jan 27, 2021
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled we were able to earn your 5 star rating. Greg appreciates your kind words, we are fortunate to have him on our team. If we can be of any further assistance please do not hesitate to reach out.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 22, 2021
Response from current dealership:
Thank you for your business! We are thrilled we were able to earn your 5 star rating and high recommendation. Let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 12, 2021
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 12, 2021
The response from the dealer was prompt, informative and courteous. The customer service I received was above and beyond my expectations.
Jan 12, 2021
Response from current dealership:
Thank you for your kind words Monica! It was our pleasure assisting you. If you have any further questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
I was very unhappy with the purchase of my car. I bought the car and they took two weeks to deliver it to us when they said it would only be two-three days. Three days after I got my car, several warning lights turned on on my dashboard and I brought it to my local Honda and they said that there is a serious problem with the engine.
Jan 9, 2021
Response from current dealership:
Sorry to hear this. We are completely unaware of anyone with a Honda currently having issues. We would most certainly like to assist in anyway we can. Please contact me directly at 508-230-2903 or via email at mike@bournes.com.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 31, 2020
It was fast and no pressure. I picked it up the next day.
After the fact, I think they should stress any Covid
things they do. I donât know if they disinfect the vehicle
before the test drive.
Dec 31, 2020
Response from current dealership:
Thank you for your business! We take all appropriate covid measures and have been operating throughout the entire pandemic with very few cases. It certainly has not been easy. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dealer rep contacted me right away and thankfully pointed out that the car I was looking at was a manual shift which
I didn't notice so it was not something I was comfortable with but will keep my eyes open for another vehicle within
the next few week.s
Dec 22, 2020
Response from current dealership:
Thank you for taking the time to review your experience. We appreciate the opportunity to earn your business. Let us know if you have any further questions.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 14, 2020
They were very polite and helpful.
Dec 22, 2020
Response from current dealership:
Thank you for your kind words Jose! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 6, 2020
Awesome dealer, great experience, and great staff. Had the best deal and the best my financing offer. Got the car and everything was taken care of there. Drop off not happy about another monthly car loan but was very happy with my purchase. I would definitely recommend Bourne Auto, great dealership with fair prices.
Dec 6, 2020
Response from current dealership:
Thank you for your business Owen! We are thrilled our team was able to earn your 5 star rating. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 2, 2020
They were very helpful. It was a very good experience
Dec 6, 2020
Response from current dealership:
Thank you for taking the time to rate your 5 star experience. It was an absolute pleasure assisting you in finding a quality pre-owned vehicle. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 29, 2020
Great
Dec 6, 2020
Response from current dealership:
Thank you for awarding us with 5 stars! If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 25, 2020
Great and efficient service!!! David was extremely helpful.
Oct 26, 2020
Response from current dealership:
Thank you for your business Camelia! David appreciates your recognition. If you have any questions or concerns please do not hesitate to reach out.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 16, 2020
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Oct 12, 2020
Would not make a deal when I had cash due to $750 difference but the first person I contacted Kris Was very helpful and the sales person I met in the office was kind the manager was unwilling to deal
Oct 12, 2020
Response from current dealership:
Sorry we were unable to earn your business. Our "No Hassle" pricing and customer service commitment means we will not reduce the price of any vehicle. This has worked tremendously well for our customers since 2003! We wish you the very best in your search for a quality pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 30, 2020
Response from current dealership:
Thank you for awarding us with 5 stars. Please let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 3, 2020
Dealer response was very prompt. Unfortunately the car I inquired about was already sold.
Sep 3, 2020
Response from current dealership:
Thank you for taking the time to review your experience. We are disappointed we were unable to earn your business but if we can be of any further assistance please do not hesitate to reach out.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Sep 1, 2020
Friendly, no presusre servuice. Good price! A++
Sep 1, 2020
Response from current dealership:
Thank you for your kind words Aaron! Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
I had a great experience at this dealership and would have loved to get a car there if they had what I wanted. I loved the no
pressure atmosphere and appreciated that my salesperson Kim really knew her stuff. I also liked the no hassle prices....it
made my decision as a customer as easy as possible!
Aug 31, 2020
Response from current dealership:
Thank you for the opportunity to earn your business Kate. If we can ever be of any assistance in the future, please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 21, 2020
Awesome
Aug 21, 2020
Response from current dealership:
Thanks Chuck! We think you are awesome too! Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 21, 2020
Response from current dealership:
Thank you for your business and kind words Justin! Let me know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
They have responded to two of my emails Iâll be
in somewhat belated fashion. But, in their first
email response they suggested I use text or
phone calls to communicate as they donât check
emails that frequently. Totally transparent. I am
happy with them so far.
Aug 20, 2020
Response from current dealership:
Thank you for the opportunity to earn your business. If you have any further questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 13, 2020
Quick response
Aug 14, 2020
Response from current dealership:
Thank you for taking the time to rate your experience. Let us know if we can be of any further assistance in your search for a quality pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 11, 2020
We bought the car and the whole experience was smooth.
Aug 12, 2020
Response from current dealership:
Thank you for your business Jean! Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 7, 2020
Everything went good up until we sat down to discuss the price, I asked the salesperson to let the manager know that I was offering $25,000 for the vehicle and he refused stating we don't haggle over the price of vehicles, the prices are set to sell. I thanked him and walked out. I would have at least liked the salesperson to take my fair offer over to the manager for review.
Jul 10, 2020
Response from current dealership:
This is correct, we do not negotiate our pricing. I am not sure why we would receive a 1 star rating because of it. We have been "No Hassle" since 2003 and has been overwhelmingly well received by our 60,000+ customers. We wish you the best of luck finding a quality pre-owned vehicle in your price range.
Michael Kelley
General Manager
Michael Kelley
General Manager
Kris at Bourne's Auto Center responded to me immediately. Unfortunately, due to Covid19 my
return to work date has been postponed so I have to hold off for a while before making a
purchase.
Jun 30, 2020
Response from current dealership:
Thank you for taking the time to rate your experience with Kris. We will be here whenever you are ready.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jun 25, 2020
Very responsive and quick to help.
Jun 28, 2020
Response from current dealership:
Thank you for taking the time to award us with 5 stars Mike! We appreciate the opportunity to earn your business. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 23, 2020
I bought a 2017 SUV, love it!
David was my salesman and he
was great. No pressure at all!!!
I would highly recommend
Bournes Auto Sales.
Jun 23, 2020
Response from current dealership:
Thank you for awarding us with 5 stars Karen! We are honored to have earned your business and recommendation. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jun 18, 2020
They where very helpful over the phone, prior to my appt. I was helped immediately upon my arrival, Sat. @ 9:30am. I had follow up questions after my visit. The sales person responded immediately to my emails. I didn't end up buying at this time but will be back when I'm ready.
Jun 18, 2020
Response from current dealership:
Thank you for the opportunity to earn your business Debra. We look forward to earning your business in the future. Let us know when we can be of any assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 14, 2020
Great experience!
Jun 14, 2020
Response from current dealership:
Thank you for awarding us with 5 stars Kathy! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Got an appointment to look at a specific truck. By the time I got there, the next day, that truck and every other in which I was interested, was under agreement. Dealership was super busy and staff seemed a bit overwhelmed, although I was told the volume of customers coming and going was "about normal.". There was no follow up from the salesperson after my visit. I purchased from another dealer in the area.
Jun 14, 2020
Response from current dealership:
David,
We are experiencing a huge demand for our vehicles and we are doing our best to manage that and Covid-19 regulations. We are disappointed we were unable to earn your business and hope you found a vehicle that fit your needs.
Michael Kelley
General Manager
We are experiencing a huge demand for our vehicles and we are doing our best to manage that and Covid-19 regulations. We are disappointed we were unable to earn your business and hope you found a vehicle that fit your needs.
Michael Kelley
General Manager
Jun 14, 2020
Response from current dealership:
Thank you for your business Flavio! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 13, 2020
Car was great and was planning to purchase but unfortunately i waited 3 long hrs for my turn to go into finance manager and ended up leaving
Jun 14, 2020
Response from current dealership:
We are sorry to hear this. We do our best to get every customer in and out within 45 minutes from when they say they are ready to purchase. 3 hours is not acceptable and frankly hard for me to believe. Speed and efficiency is what we pride ourselves on and apparently we failed at this with you. We wish you luck in your search for a quality pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 12, 2020
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dealer didn't give me the time of day after test driving the car. could care less for my business despite
having excellent credit and a steady income.
Jun 3, 2020
Response from current dealership:
This does not sound like us at all. I would like to hear more about your experience and who you worked with. My direct line is 508-230-2903.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 1, 2020
Response from current dealership:
Thank you for awarding us with 5 stars. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 29, 2020
Response from current dealership:
Thank you for the opportunity to earn your business Anthony. Let me know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 20, 2020
I went there with an appt, on a Friday, (and drove an hour and a half to get there) and spent entirely too long there, with a 5 year old. They were overbooked for sure. I was alittle annoyed while there (it was hot, we were all wearing masks-it was like a 7-7.5 hour day between travel and time there) but definitely felt bad for everyone there that day, especially the staff. I tried to work out a lot of the details before I went which I have to think saved me some time. Overall my experience was positive though. I didn’t purchase the car I intended to but did buy one and left with it that day. Amy,Trey and Carlos were great to work with so thank you!
Test drive this vehicle and it was nasty Inside. Made me sick to my stomach and couldn’t wait to get out of the vehicle. Once I told the sales rep she was thrown back and became rude to me.
May 23, 2020
Response from current dealership:
Sorry things didn't work out Tiffany. We have all of our vehicles detailed before they are put online so this is certainly disappointing. We wish you luck in your search for a pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 11, 2020
After many dealership experiences trying to find the perfect car, we were very impressed with Bourne's! They responded right away to our inquiry, even though it was a Sunday. The price was excellent and we were pleased to find out that the car exceeded expectations in person!The dealership was comfortable and clean. Their staff was very friendly, addressed all of our questions, and never pressured us to buy. We could not be happier with our experience and purchase. Would highly recommend Bourne's to anyone!
May 20, 2020
Response from current dealership:
Thank you for your business and amazingly kind words! We are thrilled you are happy with your vehicle and we are honored to have earned your recommendation. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
I don't know how good the dealership is, but they did show us the cars and had them ready when we came to see the vehicles. We decided on something else and didn't go back so I can't rate them on the transaction.
May 20, 2020
Response from current dealership:
Thank you for the opportunity to earn your business. Let us know if we can ever be of any assistance in the future. Best of luck with your vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 30, 2020
Response from current dealership:
Thank you for your 5 star rating and kind words. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 9, 2020
It’s a great n nice place to buy a car associate are so respectful n they serve you with dignity n they value their customers
I bought Ford Explorer n I like it very much I would recommend anyone to go this even pricing they are awesome
Apr 9, 2020
Response from current dealership:
Thank you for awarding us with 5 stars Gabriel! We appreciate your business and hope you are enjoying your Ford Explorer. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 31, 2020
Response from current dealership:
Thank you for your kind words. Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 29, 2020
No hassle good experience with a test drive.
Mar 30, 2020
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
I am very pleased with the level of service and attentiveness that I have received thus far! The salespersons/employees seem to go over and beyond to make sure you are satisfied. Everyone there has been kind, prompt and courteous. Some of the people I have dealt with so far are Mario, Shawn, Emmett, Dallas and another young gentleman whose name I can't remember unfortunately. The persons at the front desk are also very helpful and welcoming!
Mar 27, 2020
Response from current dealership:
Thank you for your amazingly kind words. We do have an amazing team! If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Did not buy , but I bought there before , great dealership , quick response very good if not excellent choice of vehicles, very professional and accomodating, will definitely get back there, they have awesome website also, and most there vehicles have Carfax with them.
Mar 23, 2020
Response from current dealership:
Thank you for your business! We appreciate the opportunity to earn your continued business. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 15, 2020
Very nice place to buy cars. Kevin helps us with the car we were looking for.
Mar 19, 2020
Response from current dealership:
Thank you for your business! Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
This place doesn’t have enough salesmen on the floor. I didn’t like how my sales guy was dealing with 5 other people besides me. Now fifteen new people walk in and he adds 3 more people on top of what he already has. Long story short the guy was literally forgetting about people I had to walk up to the guy to remind him I was still alive. And his response was oh yeah give me a minute they’re checking everything right now I’ll be back to you in a few minutes. Damn near a hour went by before I even got to speak to the guy again due to all the people he was dealing with. Absolutely the worst car buying experience I’ve ever been apart of.
Mar 17, 2020
Response from current dealership:
Sorry to hear this Troy. We have a Sales staff of over 25 people. It is my guess you were in on a Saturday and it gets very busy between 2:00-4:00. We do our very best to handle and process as many sales as we can as quickly as possible and most of the time we are able to do that. In this instance we weren't and for that I apologize. We wish you the best of luck in your search for a used vehicle and if you would consider giving us a second chance I would be happy to assist you myself.
Michael Kelley
General Manager
508-230-2903
mike@bournes.com
Michael Kelley
General Manager
508-230-2903
mike@bournes.com
Mar 15, 2020
Response from current dealership:
Thank you for taking the time time to review your 5 star experience. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 7, 2020
Was my first choice to look for a car. Got a decent price for the car I wanted. Sat at a desk alone more than actually speaking with anyone watching my rep run around doing all kinds of things and working with another customer and staff. Very nice rep when I actually talked to her but not exactly a warm and friendly experience overall. Would have sealed the deal but the wait forced my hand to get a better deal. They wouldn't, so I pack up and tried another place. Overall, not too impressed. Ended up getting the same car for the same price, just a different color.
Mar 13, 2020
Response from current dealership:
We are disappointed we were unable to earn your business. We hope you are enjoying the vehicle you purchased. We will use this feedback and continue to improve.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 9, 2020
Response from current dealership:
Thank you for your 5 star rating Lee! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 6, 2020
Response from current dealership:
Thank you for your business Dennis! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 2, 2020
Response from current dealership:
Thank you for giving us the opportunity to earn your business. If we can be of any assistance finding you a quality pre-owned vehicle please do not hesitate to reach out.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 3, 2020
Very helpful nice people to work with.
Feb 5, 2020
Response from current dealership:
Thank you for the kind words Joe! We appreciate your business. Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 4, 2020
Response from current dealership:
Thank you Ernest! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 20, 2020
Response from current dealership:
Thank you for your business and for taking the time to rate your 5 star experience. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 13, 2020
Excellent experience! Love my new Civic Hatch! Do not hesitate to do business with Bourne’s Auto Center in Easton, MA - even the town police rate them highly! On my test drive I stopped off in a pull off to check over the car and take some photos and an office pulled up to check to see if all was ok- after a quick chat he said he bought his last car from Bourne’s !
Jan 18, 2020
Response from current dealership:
Wow! This is amazing! We are thrilled you are loving your Civic! We love the Easton Police and appreciate everything they do in the town. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 13, 2020
Everything went smoothly, They did a good job
Jan 18, 2020
Response from current dealership:
Thank you for your business Jeff! We appreciate your kind words. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jose was very helpful, I am going to go back after the Holiday to drive a few more cars and will most likely be buying a newer car over the next week!
Dec 27, 2019
Response from current dealership:
Thank you for the opportunity to earn your business. We look forward to assisting in anyway we can.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 20, 2019
Great people - easy process. Trevon solved every question and I highly recommend this organization
Dec 27, 2019
Response from current dealership:
Thank you for your business Dave. We appreciate your high recommendation and 5 star rating. Let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dealership was nice and the sales department was nice. Financing was more difficult as they did not accept the pre-approval offered through cargurus. They have over “40” lenders but only sent to the top 3-4 lenders. When they couldn’t get approval, they walked me to the front door. Bought a car via financing elsewhere.
Dec 22, 2019
Response from current dealership:
Thank you for your honest feedback and opportunity to earn your business. We are disappointed we were unable to obtain financing. I would like to learn more about your experience. If you could reach out to me directly at 508-230-2903 or via email it would be greatly appreciated. This information will only help us continue to improve. Best of luck with your vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 16, 2019
The dealer was very helpful in giving me a lot of informative information. They are not located in the same state that I live in, but I was ok with this as the price was a lot better than any of the dealers in my own state. I was not familiar with the laws in Massachusetts, when it came to how I could legally transport or drive the car back to my home state of New York, but the dealer gave me a lot of helpful information and was able to help me understand things a lot better. I definitely would recommend this dealer to anyone who wants an honest dealer and a dealer who will tell them the truth even if it means that the dealer won’t make a sale to that customer. The world needs more honest dealers like this dealer is.
Dec 18, 2019
Response from current dealership:
Thank you for your business and amazingly kind words Bill! We appreciate you choosing Bourne's Auto Center all the way from New York! If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 8, 2019
We where running late getting to the dealer, emailed them to let them know and asked for truck to be ready for a test drive. Ended up waiting for 30 min while they located truck. Kim (not the sales person I was emaling with) was very helpful and made every attempt to answer every question we had honestly.we felt no pressure like you do at other dealerships.
Dec 9, 2019
Response from current dealership:
Thank you for taking the time to review your experience. We appreciate the opportunity to earn your business. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 3, 2019
Tori G is great!
Dec 3, 2019
Response from current dealership:
We could not agree more Renee! We appreciate your business and 5 star rating. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 1, 2019
Great car buying experience.
Dec 2, 2019
Response from current dealership:
Thank you for your business and 5 star rating Laurie!
Michael Kelley
General Manager
Michael Kelley
General Manager
Nov 16, 2019
Response from current dealership:
Thank you for your business Bob! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
My experience with Bourne's Auto Center has been a positive one.
The vehicle I inquired about was a recent arrival and I requested
some pictures. They were in my in-box by the next morning. Greg P.
is wonderful to work with. He is attentive to your needs and I highly
recommend him if you are looking for a new/used car. Bourne's Auto
Center has an immense variety of cars to choose from. You may even
visit the dealership expecting to test drive a particular car and find
yourself driving away in something totally different.
Nov 16, 2019
Response from current dealership:
Thank you for your 5 star rating Wade! The experience you described with our Express Team member Greg Peschel is exactly what every customer should expect from our team. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 8, 2019
Response from current dealership:
Thank you for your business and kind words. It was our pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 14, 2019
This place is very professional and trust worthy, I can see why they are the best and continue to impress buyers like me, no hassling and no waiting forever.. your in and out.
Oct 14, 2019
Response from current dealership:
WOW! Thank you for your kind words Damon! The 5 star experience you described is exactly what every customer should expect from our team. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 14, 2019
Response from current dealership:
Thank you for awarding us with 5 stars!
Michael Kelley
General Manager
Michael Kelley
General Manager
Oct 13, 2019
Smooth operation.
Oct 14, 2019
Response from current dealership:
Thank you for awarding us with 5 stars Sebastian! Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
Oct 1, 2019
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 30, 2019
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 26, 2019
I had an excellent experience at Bourne's. This was the best price on CarGurus, and I had my new truck in 24 hours. 5 stars.
Sep 27, 2019
Response from current dealership:
Thank you for your 5 star rating Bill! We greatly appreciate your business. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Sep 24, 2019
Very friendly and helpful staff
Sep 24, 2019
Response from current dealership:
Thank you for your 5 star rating and kind words Julian. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 20, 2019
Response from current dealership:
Thank you for you 4 star rating. We appreciate the opportunity to earn your business. We do give our employees Labor Day off to enjoy time with their families. They work long hours and this is one little thing we can do for them. Let us know if we can be of any assistance in your search for a pre-owned vehicle.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Sep 14, 2019
Amy p was very helpful answered all my questions.
Sep 15, 2019
Response from current dealership:
Thank you for your 5 star rating John! Let us know if you need any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 13, 2019
Response from current dealership:
Thank you for your business! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Start to finish it was great. No pressure from the test drive, to where they let you drive on your own, to
the financing, to the delivery. They fixed all the little small issues I may have found during the test
drive with no questions asked. I would recommend this dealership to any and all.
Sep 2, 2019
Response from current dealership:
Thank you for your business and recommendation! The "no pressure" experience you described is exactly what every customer should expect from our team. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 28, 2019
Nice people
Aug 29, 2019
Response from current dealership:
Thank you for your kind words and 5 star rating!
Michael Kelley
General Manager
Michael Kelley
General Manager
Dealer reached out right away, which is common. Wasn’t pushy, but asked me to get back to them whenever I was interested in discussing a test drive. Did not offer a free hold of the vehicle, but offered a fully refundable hold. I took a chance that the car would still be available instead of tying up my credit card. Overall, very helpful.
Aug 26, 2019
Response from current dealership:
Thank you for taking the time to review your experience. If we can be of any assistance in your search for a quality pre-owned vehicle please do not hesitate to reach out.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 15, 2019
No pressure.
Aug 15, 2019
Response from current dealership:
Thank you for your 5 star rating Paul! The no pressure experience you described is exactly what every customer should expect from our team. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 10, 2019
Response from current dealership:
Thank you for your 5 star rating. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 8, 2019
Response from current dealership:
Thank you for your business! We are thrilled our team was able to earn your 5 star rating. If we can be of any further assistance please do not hesitate to reach out.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
This was my first purchase from Bourne's Auto Center. My sales representative was Kim; she was great! I love my new car and would highly recommend Bourne's if your looking to buy a quality vehicle.
Aug 4, 2019
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We could not agree more, Kim is great! We are fortunate to have her on our amazing team. She appreciates your recognition and recommendation. If we can be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Very nice woman named Amy called and was very polite , we chatted and though I did not buy I would recommend
them
Aug 4, 2019
Response from current dealership:
Thank you for the opportunity to earn your business. If we can be of any further assistance in your search for a pre-owned vehicle please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jul 28, 2019
Great experience! Very professional. Had car ready when I arrived to test drive. I bought this vehicle!
Jul 30, 2019
Response from current dealership:
Thank you for your business Kevin! We appreciate your 5 star rating. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
I had been following a 2016 Kia Sorento at this dealership for about a month. I received a price drop notice and decided I would visit the dealership to look at the car. I was met on the lot by Jose who told me the car was at their other lot and would have it brought over. When the car arrived it was dirty, numerous dents on the body, a piece molding falling off and the interior was filthy. This car only has 19000 miles on it. If this is how they present their product to sell I can only imagine what things are like behind the scenes. I then asked Jose about a 2016 Infinity on the lot and he told me he would get me information on it. Unfortunately Jose was also waiting on 4 other customers at the same time thus not waiting on anyone. This was not his fault, but I would suggest management needs to take a look at it’s staffing. I did try to speak to the two people at the reception desk but it would have been difficult to even establish a pulse. Totally disinterested so I left.
Jul 30, 2019
Response from current dealership:
Sorry we were unable to earn your business. I plan to inspect this Kia myself as it sounds like it is not up to the standards we expect. We do get busy, especially on Saturday's. This requires Sales Professionals to deal with multiple customers, but never four customers at a time. We wish you luck in your search for a pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Contacted Bourne’s Auto. Response was quick. Set an appt explained I had an hour as I had another appt. Spoke to same person on the phone as I was traveling to appt. When I got there and checked in no one seemed to know what I was there for and the two cars were not there to drive. Sales person very nice but had no knowledge of previous three contacts I had made with internet specialist. Sales person got the cars to lot for me to drive. Not a lot of knowledge on the cars but pleasant. I left and was 30 mins late to next appt. which I needed to get to. I explained I am buying a car by end of month. I did get a txt back right after I left however I have heard nothing since. Just an observation that there are a lot of employees there that don’t seem to have a lot to do. Yes a lot of cars etc.. but just walking around sort of unprofessional. I just didn’t have the time to wait for this and was trying to keep the appt as quick and smooth as possible.
Jul 24, 2019
Response from current dealership:
Sorry we were unable to earn your business. We will use your feedback to improve. We try our very best everyday and want to earn the business of every customer that walks through the door. We train our team daily to be the very best. If you are still in the market I would be more than happy to assist you personally. I can be reached at 508-230-2903.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 8, 2019
They are very professional
Jul 8, 2019
Response from current dealership:
Thank you for awarding us with 5 stars Carlos. We appreciate your kind words.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 5, 2019
Response from current dealership:
Thank you for your kind words! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 26, 2019
Response from current dealership:
We are so happy to hear that! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 7, 2019
Sales person was very friendly, helpful, and professional. No tricks (e.g., bait-and-switch), was able to take the car to my mechanic to get checked out, and the car was clean and ready when we arrived to pick it up after purchase.
Jun 4, 2019
We had an excellent experience at Bourne’s. We will return to buy another car in the future.
Jun 4, 2019
Response from current dealership:
Thank you for your business Sandy! We look forward to seeing you again for your next vehicle. In the meantime if we can be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jun 4, 2019
Awesome
Jun 4, 2019
Response from current dealership:
We think you are awesome too Julien! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 28, 2019
Dealer contacted me back promptly regarding all 3 inquiries, and have been following up regarding our purchase decision, which we have not yet made.
May 29, 2019
Response from current dealership:
Thank you for the opportunity to earn your business. If we can be of any assistance in your search for a quality pre-owned vehicle please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
even though I didnt get the car or visit the location, my associate was great at communicating when changes happened and this case when
the car sold.
May 26, 2019
Response from current dealership:
Thank you for the opportunity to earn your business! We appreciate the kind words and 5 star rating. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 18, 2019
I did not purchase a car from here but in the process of looking at a vehicle they were very punctual for responding
May 21, 2019
Response from current dealership:
Thank you for the opportunity to earn your business. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 10, 2019
Very good customer service and contact. Answered all my emails. I ended up finding a car a little closer to me, otherwise I would have bought there. Professional business.
May 14, 2019
Response from current dealership:
Thank you for awarding us with 5 stars Drew. We wish you the best of luck with your pre-owned vehicle and hope you will keep us in mind for your future automotive needs.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
May 11, 2019
Response from current dealership:
Thank you for the opportunity to earn your business. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 26, 2019
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 22, 2019
Called made an appointment, and car wasn't ready, so I. Lost lots of time going there, lost time so the car second time there. Didn't like them.
Apr 27, 2019
Response from current dealership:
Sorry we were unable to earn a higher rating from you. We apologize if we did not have the car ready for you when you arrived, we do our best to make sure everything goes as quickly as possible for every customer. We wish you luck in your search for a quality pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 21, 2019
She contacted me and I check the let me know when the price goes down box. I’m 2 1/2 hrs away and don’t want to make the trip twice.
Apr 25, 2019
Response from current dealership:
We appreciate the opportunity to earn your business. If we can be of any further assistance in your search for a quality pre-owned vehicle.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Unfortunately car sold before I got thrre... Huge car lot, but apparently nothing else to show me in price range?? Visited because of reputation.
Apr 25, 2019
Response from current dealership:
Thank you for taking the time to review your experience. We appreciate the opportunity to earn your business. If we can be of any assistance in your search for a pre-owned vehicle please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Easiest car buying experience I have ever had. Absolutely no hassle and the employees were great.
Apr 24, 2019
Response from current dealership:
Awesome! So proud of our team! We appreciate your business and 5 star rating. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 24, 2019
Response from current dealership:
Thank you for your kind words and 5 star rating. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 17, 2019
They make the whole experience easy. You can't go wrong at this facility!
Apr 22, 2019
Response from current dealership:
Thank you for your kind words Nancy! We appreciate your business.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 8, 2019
It was a great place.my salesman Mario was the man...I bought the car..
Apr 12, 2019
Response from current dealership:
Thank you for your business Alan! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 4, 2019
Went out there way to help me.
Apr 8, 2019
Response from current dealership:
Thank you for your kind words James! It is what we are here for, it is no trouble at all. If we can be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
They are very firm on their prices and give you nothing for a trade in. I wouldn’t go there with a car trade . Thieves .
Apr 5, 2019
Response from current dealership:
I would love the opportunity to review your trade in and see how our valuation was different than yours. We work hard to provide a transparent and friendly buying experience. It is disappointed to be called something we certainly are not. You can reach me direct at 508-230-2903 or via email at mike@Bournes.com.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 31, 2019
Best car buying experience ever
Apr 3, 2019
Response from current dealership:
Thank you for awarding us with 5 stars Christopher! We appreciate your business and amazingly kind words. Let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 28, 2019
Very nice and professional approach
One negative aspect was the fact of me not being able to get my new car the same day I purchased it.
But it was delivered to us on schedule.
Generally they must do something right as there were at least 10 other people buying cars from them on that Saturday morning.
Mar 31, 2019
Response from current dealership:
Thank you for your business and 5 star rating Jack! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 26, 2019
Had a good experience at Bourne's Auto. We ended up purchasing a vehicle there. Very competitive pricing.
Mar 30, 2019
Response from current dealership:
Thank you for your business TJ! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Quick response. The dealership was nice overall as was the service. Pros: Low/No pressure and test drive by
yourself. Cons: Try to scare you into putting a deposit as the only way to hold the car due to high number of sales.
Overall, liked it but not the vehicle for me.
Mar 30, 2019
Response from current dealership:
Sorry we were unable to earn your business. We appreciate your feedback and if we can be of any further assistance in your search for a quality pre-owned vehicle let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 21, 2019
They were very helpful and got back to me very fast.They answered all my questions and were very easy to deal
with a sign of a very good dealership.
Mar 25, 2019
Response from current dealership:
Thank you for awarding us with 5 stars Richard! We appreciate your kind words. If we can be of any further assistance in your search for a quality pre-owned vehicle please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 18, 2019
Absolutely the best experience I’ve ever had. I financed 7 vehicle in the last 10 years. This was the easiest and most friendly experience I’ve ever had.
Mar 20, 2019
Response from current dealership:
This is awesome Shawn! We are honored to have earned your business. We are incredibly proud of our team for making your experience easy and friendly. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 10, 2019
Response from current dealership:
Thank you for awarding us with 5 stars. We are honored to have the opportunity to earn your business.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 8, 2019
Response from current dealership:
Thank you for the opportunity to earn your business. We are sorry the vehicle was not up to your standards. If we can be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 4, 2019
Response from current dealership:
Thank you for your kind words Fernando! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 27, 2019
Did not buy but it looks like they have good product and they responded well.
Feb 27, 2019
Response from current dealership:
Thank you for the opportunity to earn your business Rachel! If we can be of any further assistance in your search for a quality pre-owned vehicle please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 25, 2019
I bought a2016 Chevy Volt from Mario. Everything went super smoothly, and I'm very happy with my purchase.
Great car so far at a great price. Thanks!
Feb 26, 2019
Response from current dealership:
Thank you for your business Kenneth! We are honored to have earned your 5 star rating. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 17, 2019
Easy to work with and responded well to my questions. I would recommend them.
Feb 26, 2019
Response from current dealership:
Thank you for taking the time to rate your experience. We appreciate your recommendation. If we can be of any further assistance please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
I called the dealer to ask a few questions about the vehicle. The salesman couldn’t answer any of my questions. Therefore I never went to see the vehicle.
Feb 15, 2019
Response from current dealership:
Sorry our team was unable to earn your business or answer your questions. That is not what we expect from our team. If you could discuss this with me further please contact me directly at 508-230-2903. A discussion will help us improve.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 8, 2019
This dealership made buying a used car so easy that I was surprised. Their "hassle-free price" means you don't negotiate and they give you a fair price right off the bat. Our dealer, Dave, was incredibly helpful and available, and answered all of our questions.
Feb 9, 2019
Response from current dealership:
Thank you for your business Eli! We appreciate you taking the time to award us with 5 stars! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Unfortunately the car I wanted to drive was having some issues but the attendant who helped was extremely pleasant and accommodating!
Feb 7, 2019
Response from current dealership:
Thank you for the opportunity to earn your business! We appreciate you taking the time to rate us with 5 stars. If we can be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Very easy and relaxed my experience here. Went above and beyond to take care of anything I felt needed to get the car the way I wanted.
Feb 6, 2019
Response from current dealership:
Thank you for your business and for taking the time to review you experience. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
When we were in the market for a new car we immediately thought of Bourne's Auto because of their generous donation to the Easton Lion's
Club Auction. I wasn't expecting the process to be so easy and stress-free but we were lucky to have David Pair as our salesman and we
really felt like he went above and beyond. He was patient with us while we test-drove multiple vehicles and was accommodating throughout
the whole experience. I would highly recommend asking for David when purchasing a vehicle from Bourne's. He was the best and not pushy
whatsoever. Highly recommend!
Jan 26, 2019
Response from current dealership:
Thank you for your business! We appreciate your amazingly kind feedback and thank you for supporting our local business. Your high recommendation is extremely important to us and greatly appreciated. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 22, 2019
Response from current dealership:
Thank you for awarding us with 5 stars! We appreciate your kind words. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 18, 2019
I found the dealership to be helpful. I walked in, a lovely young girl named TORI assisted me very professionally, drove up all 5 cars I was interested in, printed out all paperwork, was not pushy or aggressive, like some car dealerships are, she was charming and very helpful. Unfortunately I found a similar vehicle very close to home and ended up purchasing.
Jan 18, 2019
Response from current dealership:
Thank you for the opportunity to earn your business. Tori appreciates your kind words and I can assure you it was her pleasure assisting you. If you have any future automotive sales or service needs please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 16, 2019
Amy was my sales rep. Even though I didn’t purchase a vehicle from them she was very helpful with getting info on the vehicle and keeping in touch. Very kind. I would recommend this dealer for a friend or relative looking to purchase a vehicle, as they are professional and don’t spam you with calls and emails.
Jan 16, 2019
Response from current dealership:
Thank you for the opportunity to earn your business John! We appreciate your amazingly kind words about our Sales Professional Amy! If we can be of any further assistance in your search for a quality pre-owned vehicle please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 12, 2019
Response from current dealership:
Thank you for awarding us with 5 stars! We appreciate your kind words and we are happy to assist. If you have any further questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 10, 2019
Good response to my questions - not overly pushy.
Jan 10, 2019
Response from current dealership:
Thank you for awarding us with 5 stars Jane! We appreciate your kind words and the opportunity to earn your business. If we can be of any further assistance in your search for a quality pre-owned vehicle let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 8, 2019
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 4, 2019
Only a phone call. Didn''t go look at the car.
Jan 6, 2019
Response from current dealership:
Thank you for the opportunity to earn your business Diane. If we can be of any assistance in your search for a pre-owned vehicle let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Salesperson could not have cared any less. We reached a deal to buy a car from Bourne’s, when we went to pick up the car - it was all beat up and scratched. Salesperson didn’t offer solutions - we walked away from the deal.
Jan 2, 2019
Response from current dealership:
We are disappointed we were unable to earn your business. I appreciate you taking my call and providing me with your feedback. We will certainly use this feedback to improve.
My Apologies,
Michael Kelley
General Manager
My Apologies,
Michael Kelley
General Manager
Jan 2, 2019
Response from current dealership:
Thank you for your kind words. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 27, 2018
Response from current dealership:
Thank you for taking the time to rate your 5 star experience. If we can be of any further assistance please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 23, 2018
Dealer as good at communicating and follow up the car as not exactly what we wanted
Dec 23, 2018
Response from current dealership:
We appreciate the opportunity to earn your business and your kind words. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 16, 2018
Very prompt response, even though I decided to go somewhere else.
Dec 17, 2018
Response from current dealership:
Thank you for taking the time to rate your experience. We appreciate the opportunity to earn your business and hope you are enjoying your vehicle. If we can be of any assistance please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 15, 2018
Response from current dealership:
Thank you for taking the time to rate your experience. Sorry we were unable to earn your business. Let us know if we can be of any assistance in your pre-owned vehicle search.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 14, 2018
They replied back and answered my questions!
Thanks
Dec 14, 2018
Response from current dealership:
Thank you for awarding us with 5 stars. We appreciate the opportunity to earn your business. If we can be of any further assistance please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dealer contacted me right away, I work 9-5 so they allowed me to put the car on hold with a totally refundable deposit
which was awesome! I made an appointment to test drive and the car was waiting for me out front, signed papers the
next day and drove home with it. They would not move on pricing which I find to be a big part of the process so that was
a bummer, but other than that it was a good experience.
Dec 13, 2018
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled you enjoyed our sales process and we were able to get you in and out of the dealership quickly. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 10, 2018
When test driving they let you go off on your own so theirs no pressure. The sales guy was super nice and our finance guy was amazing. He was so helpful and very honest.
Dec 10, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Nicole! We are honored to have earned your business. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment that includes unaccompanied test drives. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 3, 2018
Response from current dealership:
Thank you for awarding us with 5 stars. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Nov 23, 2018
Very very good experience
Nov 24, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Brad! We are thrilled you had a good experience. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 12, 2018
I set out a test drive this week . I was very please with the professional via email on setting up my test drive
Nov 12, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Laurie! We appreciate the opportunity to earn your business. If we can be of any assistance in your search for a pre-owned vehicle please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 8, 2018
Responded right away answered any and all questions I had.
Nov 8, 2018
Response from current dealership:
Thank you for the opportunity to earn your business and 5 star rating. If we can be of any further assistance please do not hesitate to contact us.
Michael Kelley
General Manager
Michael Kelley
General Manager
Nov 6, 2018
This dealership is probably the best in new england. Always customer comes first. Pleasure to do business with them and there staff.
Nov 6, 2018
Response from current dealership:
WOW! Thank you for your amazingly kind words. It is our pleasure assisting you and we are honored to have earned your business. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 3, 2018
Showed up at the Auto Center on a Friday afternoon without an appointment ( no mention made that I recall of that being necessary). Person (Amy) that I had dealt with was not there but ladies at reception area were helpful. Turns out car was not on site (?) and would require someone going to get it. Based on time involved opted to not see the car.
Nov 4, 2018
Response from current dealership:
Thank you for your honest feedback Joe. We do house vehicles 1/2 mile away at our internal reconditioning facility. We have Lot attendants standing by to shuttle the vehicles to the dealership. We monitor this process with technology we developed. It takes us about 10 minutes to move a vehicle. You certainly do not need an appointment to visit our dealership but if you do have an appointment we can have the vehicle parked in front for when you arrive. If you are still interested in the vehicle I would be more than happy to assist you personally. I can be reached at 508-230-2903 or via e
More ...
The Dealer followed up with me very quickly. They were very helpful. I will be taking a ride to see the car.
Nov 1, 2018
Response from current dealership:
Thank you for awarding us with 5 stars! Thank you for the opportunity to earn your business. If we can be of any assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 31, 2018
Professional and honest
Nov 2, 2018
Response from current dealership:
Thank you for your kind words Jim. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Oct 27, 2018
Was very nice and informative
Oct 27, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Lynne! It was a pleasure assisting you.
Michael Kelley
General Manager
Michael Kelley
General Manager
Oct 27, 2018
Response from current dealership:
Thank you for awarding us with 5 stars! It was a pleasure assisting you. If we can be of any further assistance please do not hesitate to contact us.
Michael Kelley
General Manager
Michael Kelley
General Manager
Not interested in helping me find what I want, just a general "take a look at our inventory". Not helpful at all.
Oct 14, 2018
Response from current dealership:
We are sorry you feel this way. We have over 15 Sales Professionals who work hard to assist every customer and find them the vehicle that best fits their needs. If you would like to reach out to me directly at mike@bournes.com or 508-230-2903 I would to hear more about your experience. We can always improve.
Michael Kelley
General Manager
Michael Kelley
General Manager
Oct 9, 2018
Best car buying experience l have ever had.
Great vehicle, great service.
Oct 10, 2018
Response from current dealership:
Thank you for your 5 star rating Jim! We are thrilled our team was able to deliver you the best car buying experience you have ever had. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 7, 2018
Bourne's was very proactive in getting back to me. They provided all the
information I wanted regarding the vehicle I was inquiring about.
Oct 7, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Jonathan! We appreciate the opportunity to earn your business. If we can be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Responded but gave no info. I always ask a
question. And go nowhere until I get an
answer & traveling 1-2 hours is not a treat.
So if I don’t get an answer to my question,
The dealership losses the opportunity of a
sale. That’s it.
Oct 7, 2018
Response from current dealership:
Sorry to hear our Express Team was unable to answer your specific questions. I am confident if you contact Amy Pawlowski directly, amy@Bourne.scom, she would be more than happy to get the answers to your questions. We appreciate the opportunity to earn your business.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 29, 2018
These folks Jose, George and Ami are fantastic. The vehicle was as advertised and the service and buying experience was great. Trade in offer was very fair. The whole process took a little over 2 hours. I have purchased many cars over the years and this was the best by far. If I have a need in the future I’ll be calling them. Well done. Thank you. Eric
Sep 29, 2018
Response from current dealership:
Thank you for your business Eric! It was a pleasure assisting you with your purchase. I can assure you it was Jose, George and Amy's pleasure assisting you. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
They did contact me, which was great, and I'm still trying to figure out when
to take a look at the vehicle. They are being very patient and helpful.
Sep 24, 2018
Response from current dealership:
Thank you for your 5 star rating. We appreciate the opportunity to earn your business. If we can be of any assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Sep 10, 2018
Everyone was professional and friendly, went in and test drove a car and bought it that day. They even helped me with the budget i was on for it
Sep 10, 2018
Response from current dealership:
Thank you for your business Ralph! We are honored to have earned your 5 star rating. Let us know if you need anything else.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 2, 2018
This was my first time buying a car and it was a great experience Tori was great help this experience could not have gone any better
Sep 3, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Jermaine! Tori appreciates your recognition and I can assure you it was her pleasure assisting you. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 23, 2018
I thought the receptionists were very helpful. I was allowed to look over the vehicle by myself. I spent as much time as I wanted. I was allowed to drive the vehicle when finished visual inspection. When I returned, the "No Pressure" feeling continued when "the numbers" were presented. I recommend viewing vehicles at this dealership.
Aug 25, 2018
Response from current dealership:
Thank you for your kind words. It was our pleasure assisting you and we appreciate your recommendation. If we can be of any further assistance please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 16, 2018
Responded quickly....ran my credit; I asked to hear what rate that I got. I was
told that they would not be able to beat the rate I had mentioned and refused
to tell me what rate I qualified for. The minute I wasn't financing with them,
they basically lost interest. They also said that they would not be able to
absorb my last 2 lease payments.
Aug 18, 2018
Response from current dealership:
Sorry to hear this. We wouldn't want any customer to feel as though we lost interest in earning your business. Can you reach out to me directly so I can research this further. My email is mike@bournes.com or direct at 508-230-2903. Thank you for your feedback.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 14, 2018
Friendly, helpful. However, will not negotiate price in an email.
Aug 16, 2018
Response from current dealership:
Thank you for you awarding us with 5 stars Ralph. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 11, 2018
Fast, efficient and fair.
Aug 14, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Beth! We appreciate your kind words. Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 9, 2018
Very responsive, but they were too far away.
Aug 13, 2018
Response from current dealership:
Thank you for your kind words. We hope you find a pre-owned vehicle that fits your needs. We hope you will keep us in mind in the future.
Michael Kelley
General Manager
Michael Kelley
General Manager
Aug 4, 2018
Very helpful. We found the car we wanted and hopefully all the little things will be taken care of on it before we take delivery. Then we will be very happy customers. Mario was very helpful and accommodating.
Aug 6, 2018
Response from current dealership:
Thank you for your business David! We are thrilled Mario was able to earn your 5 star rating. We will address your requests and have the vehicle ready to go.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 28, 2018
We called to set up time to go that day but he was closing early... did not contacted him back. We looked elsewhere that day
Jul 30, 2018
Response from current dealership:
We have never closed earlier than our posted hours. We do close at 6:00 pm on Fridays and 4:00 pm on Saturday's, those are the only days. Sorry we were unable to earn your business.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 23, 2018
I appreciate there honesty
Jul 25, 2018
Response from current dealership:
Thank you for your kind words and 5 star rating Billy! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 20, 2018
Great
Jul 23, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Nicole! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 6, 2018
They were outstanding
Jul 4, 2018
Great to work with!
Jun 29, 2018
Very simple process, a no hassle experience. Test drove vehicle alone. Price non negotiable but fair. All staff easy to deal with.
Jun 28, 2018
Contact made, Vehicle sold .
Jun 5, 2018
Great Experience!! very friendly sales team, and easy to work with. I bought
a used vehicle from them, I bought a vehicle from them smooth process, I'd
do business with again.
May 25, 2018
Bourne's Auto Center rep Amy got right back to me with regard to a
cargo van I was interested in. Unfortunately, a deposit was placed on it.
She got back to me right away with another van. I ended up purchasing
a van that had shelves and roof racks from another source. If the first
van was available, I'm sure I would have bought it from Bourne's Auto
Center.
May 21, 2018
We tried to come to an agreement but were a few hundred dollars off on my
trade in. I contemplated for a few days and then decided to take the deal, but
the car had been sold. Salesman, Mark, excellent.
May 14, 2018
I travelled a long distance from outside MA to see vehicle, they had it ready to
test drive when I got there. Vehicle was well priced, in very good condition. I
ended up purchasing the vehicle. Only glitch was when title was overnighted
to me, no bill of sale was included. Quickly remedied via email and a
scanned copy so I could register, get plates and drive vehicle home.
May 14, 2018
Good communication but vehicle was unavaible gave 5 stars because they had good customer service
May 12, 2018
Excellent used car dealership. Doing business with Suzie Pereira was a great experience.
May 1, 2018
Fast response
May 1, 2018
Received a quick response
Apr 29, 2018
Very pleasant no pressure and salesman named Jose was excellent. Bought the van would use them again in a heartbeat. Recommend them highly!!
Apr 29, 2018
Excellent folks to deal with. Great correspondence and an easy transaction.
The registry website was down when we went to pick up the car, so they
actually delivered the car to my home later in the day - can't ask for any more
than that. Very happy indeed.
Apr 28, 2018
Absolutely horrible dealership. Looked at two different cars there. First time I
scheduled a test drive I had to wait 45 minutes for them to get the car
because it wasn't even on the lot. Second time I scheduled a test drive I
checked in, waited over an hour and nobody helped me. Terrible customer
service.
Apr 25, 2018
They replied promptly the next day.
Great experience, They contacted me right away I was able to find the car I wanted at a great price. I live in Maine but chose to visit Bourne's because of their huge selection and because their pricing was below anything I could find on the model car I wanted. I was allowed to test drive multiple cars without anyone from the dealership, which was great I felt like I could really go through the vehicle without any pressure to buy. When I decided on the vehicle I wanted the purchase process was very easy and straight forward. Purchasing a car out of state is a little bit more work but well worth it for the money I saved and the quality of car I was able to purchase. When I decided on the vehicle the sale very easy and hassle free. Thanks to David and Carlos on the sales team for a great car buying experience and to James for coming up to Maine to help with all the registration paperwork and bringing me to pick up my car. I would highly recommend anyone shopping cars to check out Bourne's.
Apr 13, 2018
very helpful and accommodating
Apr 14, 2018
Response from current dealership:
Thank you for your 5 star rating Jeanne! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 13, 2018
Friendly and helpful
Apr 14, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Joe! We appreciate your kind words.
Michael Kelley
General Manager
Michael Kelley
General Manager
They were very helpful. Would of liked to use them, but I found a truck I liked at a different dealership.
Apr 14, 2018
Response from current dealership:
Thank you for awarding us with 5 stars! We are disappointed we were unable to earn your business but happy you found a truck that fit your needs. Keep us in mind next time you are in the market for a pre-owned vehicle.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 14, 2018
Response from current dealership:
WOW! Thanks! We think you and your 5 star rating are awesome! Let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 10, 2018
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
I was a bit skeptical when I first walked in, it was 5pm on a Monday and
the place was buzzing, very busy. I checked in and waited about 5
minutes I was then introduced to Jose Garcia. From then on it was a
comfortable pleasant experience. I test drove 3 cars and decided on
the Lincoln.
Apr 10, 2018
Response from current dealership:
Thank you for your choosing Bourne's Auto Center for your pre-owned Lincoln! We are honored to have earned your 5 star rating and it was an absolute pleasure assisting you. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 6, 2018
They were good.
Apr 10, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Mike!
Apr 5, 2018
Brought out car, clean efficient, would have bought if vehicle had the items I
was looking for!
Apr 10, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Daniel! We appreciate the opportunity to earn your business. If we can be of any further assistance in your search for a pre-owned vehicle please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 4, 2018
Ended up buying a truck elsewhere but liked the inventory they had on site when I came unannounced. They made it really easy to test drive a a few different trucks to get a good comparison. Friendly staff
Apr 10, 2018
Response from current dealership:
Thank you for taking the time to review your 5 star experience. Of course we are disappointed we were unable to earn your business but happy to hear you were able to find a truck that fit your needs. In the future if we can be of any assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 2, 2018
I had a terrible experience with this dealership. They told me to come over to check out a car I was interested in, got out of my way to drive there, once I got there they made me wait another hour just to tell me that there was a deposit on that car and asked me multiple times to look for other cars in their lot. Not going back!
Apr 3, 2018
Response from current dealership:
Sorry that the vehicle you were interested in sold before you had the opportunity to view it. We have close to 600 vehicles and from time to time multiple people are interested in the same vehicle at the same time, it is certainly not ideal. I do not believe it took an hour to tell you this, I believe it took 8-10 minutes according to our cameras. I wish you the very best in your search for a pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 3, 2018
Response from current dealership:
Thank you for taking the time to review your 5 star experience!
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 3, 2018
Response from current dealership:
Thank you for awarding us with 5 stars!
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 23, 2018
Great staff very helpful.
Apr 3, 2018
Response from current dealership:
Thank you for your kind words David! It was our pleasure assisting you.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 22, 2018
They were very professional and caring. Thanks bourne's auto center..
Apr 3, 2018
Response from current dealership:
Thank you George! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
HOW STUPID ARE THESE PEOPLE? Put 3 new tires on a awd car!
Who does that?? Rod test, wanted to buy car, but they WOULD NOT put
matching 4th tire on. Says old tire was good enough and ,"we would never
do that" because of additional unneeded cost. The vehicle vibrated on
highway. Sales person was terrible too. Clueless. Finance guy was pretty
good. In last ditch effort, talked to owner on a Saturday who said again
would not change tire so we didnt buy car. He could care less. Then the
following Monday (two days) got notification on CG that they drop the price
700 dollars! SO WE WOULD HAVE PAID ORIGINAL ASKING PRICE IF
THEY CHANGED $150 DOLLAR TIRE, BUT THEY WOUND'NT AND
DID'NT, WE WENT ELSEWHERE AND THEN THEY DROP $700!!
REALLY MAKES YOUR WONDER.. Next time put on the stupid tire!
Mar 22, 2018
Response from current dealership:
Sorry you feel this way. We will review this and see where things went wrong. If the one star rating wasn't enough, I am sorry you felt as though you had to call us names and insult us.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 15, 2018
Great service
Mar 11, 2018
Great customer service but unable to do the test drive because the car have an engine issue, at least they honest, and I like that.
Mar 13, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Jimmy. If we can be of any further assistance please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 10, 2018
Responded quickly. I never made an apt
Mar 13, 2018
Response from current dealership:
Thanks Jerry! Let us know if we can be of any assistance in your pre-owned vehicle search.
Michael Kelley
General Manager
Michael Kelley
General Manager
If I could give Bourne 100 stars, it still wouldn't be enough. They were responsive without being pushy. Kim, Carlos, and Matthew were friendly, knowledgeable, and professional. They did everything they could to get me into the car I wanted, including customizing the added warranty to my driving needs! I've found a dealer to stick with, and won't shop anywhere else now.
Mar 13, 2018
Response from current dealership:
WOW! Thank you for your amazingly kind words! We are honored to have earned your business and future business. If you have an questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 13, 2018
Response from current dealership:
Thank you for awarding us with 5 stars! We are thrilled you had an enjoyable experience. Let us know if we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 2, 2018
Great
Mar 13, 2018
Response from current dealership:
Thanks for the 5 star rating Bruce! Let us know if you need anything at all!
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 1, 2018
Purchased vehicle within a few days, but currently still waiting on out of state
registration so I may pick up.
Mar 13, 2018
Response from current dealership:
Thank you for choosing Bourne's Auto Center from out of state! We are honored to have earned your 5 star rating. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Mar 1, 2018
Got right back to me .Unfortunately the vehicle was sold.
Mar 13, 2018
Response from current dealership:
Thank you for the opportunity to earn your business Neil! If we can be of any assistance in your search for a pre-owned vehicle let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 24, 2018
Very pleasant agent
Mar 1, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Hector! Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 18, 2018
Saleswomen Sue was great. Cars mostly had body damage which is why pricing is low. Trade in values are low balled. No real deal here don’t waste your time instead, go to a reputable dealer.
Feb 19, 2018
Response from current dealership:
Sorry you feel this way. We have spent 40 years building up a business built on trust and transparency and we are proud that we were named the DealerRater Dealer of the Year for 2018. We pride ourselves on sourcing quality pre-owned vehicles. We will continue to do the very best for our customers and our 100+ employees.
Michael Kelley
General Manager
Michael Kelley
General Manager
Reasonable contact activity and follow up. Did not have a vehicle available that met my minimum requirements.
Feb 19, 2018
Response from current dealership:
Thank you for taking the time to rate your experience. We wish you the best of luck in your search for a pre-owned vehicle. If we can be of any assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Fantastic dealership. Lots of great vehicles, but the people make this place very special. Tori at reception is super sweet, and Mario was a great person to assist me in finding the right choice, at the right time
Feb 19, 2018
Response from current dealership:
Thank you for awarding us with 5 stars! Tori and Mario appreciate your kind words and our entire team appreciates your business. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 3, 2018
Best car experience ever no hassle no bickering about prices it was soooo smooth!! Would recommend them for sure
Feb 19, 2018
Response from current dealership:
Thank you for awarding us with 5 stars Linda! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 26, 2018
I went to see the car. It was dusty. The white paper mat they used for the floor mat was ripped and shredded. The was a rip in the leather dash, the rear view mirror was loose, and the center console box would not close. The sales person said "we have a guy to fix that stuff". When I got home, I could see the ripped leather in the photos of the dash. Busy place with good reviews but my experience was not positive.
Jan 28, 2018
Response from current dealership:
We are sorry to hear that you did not have the experience that many of our customers have enjoyed. It is unfortunate that the vehicle was not to your satisfaction and we were unable to earn your business. As our Sales Associate said we would be more than happy to address those cosmetic issues and will do so this week. If we can be of any assistance please let us know. Good luck in your search for a pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jan 28, 2018
Response from current dealership:
Thank you for your 5 star rating and extremely kind words Tom! If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Great experience! My first time ever entering into a Car dealership to purchase a car and things definitely went better than I expected. They were very quick to respond to my emails. I knew right away this was the dealership I wanted to go to based on the reviews I had seen and the price of the vehicle. I came in an hour early for my appointment and was helped within a few minutes. I dealt with David who was the salesperson as well and Matt who is in charge of finance. The experience is like no other I walked in was offered snacks / coffee. The best part of this place is the chill vibe they have which allows you to feel very comfortable. They allow you to go on a test drive on your own which was great. They're prices are very competitive and they do this because they have a “no haggle” policy which means the price is the price there is no negotiating which just makes for an easier transaction. I came in preaproved through DCU and they were able to pull that up and take care of everything for me right at the dealership. The one thing I was not too excited about is the $500 “doc fee” they have but this is a common fee among dealerships. Simply take that into consideration when you see the price of a car. I would recommend this dealership to anyone and hopefully David will still be there.
Jan 20, 2018
Response from current dealership:
WOW! Thank you for amazingly thorough 5 star rating of your experience at our dealership. We honored to have earned your business and high recommendation. The chill experience when entering our showroom and the quick response to your initial email is exactly what we expect from our team. I can almost guarantee David will be here for your next purchase as he has been with us for 13 years! In the meantime, if you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 20, 2018
Response from current dealership:
Thank you for taking the time to award us with 5 stars! It was a pleasure assisting you with your purchase. We are honored to have earned your business and high recommendation. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 20, 2018
Response from current dealership:
Thank you for taking the time to award us with 5 stars! We appreciate your business. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 20, 2018
Response from current dealership:
Thank you for awarding us with 5 stars! We could not agree more that Tricia is great. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 22, 2017
It was a great experience we love our new ford transit
Dec 22, 2017
Response from current dealership:
Thank you for your business Jim! We are thrilled you are enjoying the Ford Transit. Let us know if you need anything at all.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 22, 2017
Response from current dealership:
Thank you for awarding us with 5 stars! We appreciate your amazingly kind words. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 20, 2017
Great
Dec 22, 2017
Response from current dealership:
Thank you for awarding us with 5 stars Tony!
Michael Kelley
General Manager
Michael Kelley
General Manager
Dec 4, 2017
Contact by email was courteous and friendly. Phone contact with salesperson left me feeling like she was annoyed with my questions.
Dec 22, 2017
Response from current dealership:
Thank you for taking the time to review your experience Nancy. We certainly wouldn't want anyone to think we are annoyed with their questions, that is the reason we are here! We apologize you felt that way and we will do everything on our end to improve and make sure no other customer would ever feel that way. If we can be of any assistance please do not hesitate to reach out to me directly.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 22, 2017
Response from current dealership:
Thank you for awarding us with 5 stars. If we can be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 30, 2017
They responded quickly but was not able to make a deal.Have since
found a vehicle elsewhere.
Dec 22, 2017
Response from current dealership:
Thank you for awarding us with 5 stars James! We are disappointed we were unable to earn your business but we hope you were able to find a vehicle that best fit your needs.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Dec 22, 2017
Response from current dealership:
Thank you for awarding us with 5 stars. It was our pleasure assisting you and we hope you were able to find a vehicle that best fit your needs. If you need anything in the future do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 12, 2017
I purchased a vehicle from Bourne’s over 2,000 miles away. I am extremely happy how my salesperson, Amy, provided pressure-free great service giving me the satisfaction and ease of doing something like this remotely. She was extremely helpful and addressed any questions immediately. I especially appreciated the video walk-around of the vehicle. On top of all that, it was a great price!
Nov 13, 2017
Response from current dealership:
WOW! 2,000 miles away is a long way! We are thrilled that Amy in our Express Team was able to provide you with all the information you needed even providing a video! If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Sales Lady was very professional and courteous. Unfortunately the truck was
a 4X2 and not the 4X4 I was hoping for.
Nov 13, 2017
Response from current dealership:
Thank you for taking the time to award us with 5 stars. We are disappointed we were unable to find a vehicle that fit your needs but we appreciate the opportunity. If we can be of any assistance in your search for a pre-owned vehicle, please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 13, 2017
Response from current dealership:
Thank you for taking the time to award us with 5 stars. We couldn't agree more that Amy is great, we are fortunate to have her on our team. Let us know if we can be of any further assistance.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Nov 5, 2017
Quick response. Set up a test drive but when we arrived the car wasn't there and had to be retrieved from another location. Then we were told it wouldn't start. After an hour they got the car there but its condition wasn't great. Offered to show us another similar car but then couldn't find it. A wasted afternoon.
Nov 6, 2017
Response from current dealership:
Sorry to hear this. We truly apologize that we wasted your time. That is not at all the experience that a customer should have. We appreciate the opportunity to earn your business and we are disappointed we failed at earning it. If you are still in the market for a vehicle I would be more than happy to assist. Please contact me at mike@bournes.com or 508-230-2903.
Our sincere apologies,
Michael Kelley
General Manager
Our sincere apologies,
Michael Kelley
General Manager
The dealership never responded to my inquiry. So my daughter and I drove there to look at the 2014 Mini as well as a 2003 Mountainer for my daughter. We arrived at 530 and a salesman came out to inform us they were closing at 6 so if we needed anything hurry up. There was a Ford Flex on the lot and we ask what year and what price this same salesman informed us it was a customers vehicle yet it was with all the ones for sale. He was rude and left the lot before closing time. They had a potential of selling 2 vehicles if they had been respectful and not in a hurry. We went to look and ask questions which possibly would of ended in 2 sales. Rudest person I have ever encountered at a dealership. We were a waste of his time because we arrived at 530 after sitting in traffic for an hour.
Nov 6, 2017
Response from current dealership:
I am sorry to hear this. This is not at all what we expect from out team. I would like to gather more information from you as to who you worked with and what day this was. If you could contact me directly at mike@bournes.com or 508-230-2903 it would be greatly appreciated.
My sincere apologies,
Michael Kelley
General Manager
My sincere apologies,
Michael Kelley
General Manager
Nov 3, 2017
Excellent sales department; helpful and informative.
Nov 6, 2017
Response from current dealership:
Thank you for your kind words and 5 star rating Daniel. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Responded to my inquiry very quickly , have not gone any further in shopping for a vehicle
Nov 6, 2017
Response from current dealership:
Thank you for taking the time to award us with 5 stars. Thank you for the opportunity to earn your business. If we can be of any help or assistance in your vehicle search please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
Nov 6, 2017
Response from current dealership:
Thank you for awarding us with 5 stars. We appreciate the opportunity to earn your business. If we can be of any assistance in your search for a pre-owned vehicle let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Good. But the sales rep need some more training. I went there with the intention to buy. Didn’t like the car I went there for but was interested in another. The sales rep make it seems more like figure it out yourself. Not giving enough info on the vehicle or even talk about it. Give you a key for test drive and boom want to make sale. Need more training. Thanks.
Nov 6, 2017
Response from current dealership:
We appreciate your candid feedback. We are disappointed we were unable to earn your business. Our "No Hassle" pricing and customer service commitment can sometimes come off as hands off approach and that is not at all what we want our customers to experience. Our goal is to assist you in purchasing a car, not selling you a car. We will continue to train on this everyday and use the feedback to improve.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 1, 2017
Not what I wanted in a car. Not the dealers fault but the dealer themself was quick to reply and answer questions on the car.
Oct 3, 2017
Response from current dealership:
Thank you for the opportunity to earn your business Doug. Let us know if we can be of any assistance in your search for a pre-owned vehicle.
Michael Kelley
General Manager
Michael Kelley
General Manager
Oct 1, 2017
They responded right way that’s great.
Oct 3, 2017
Response from current dealership:
Thank you for the opportunity to earn your business Marilyn. Let us know if we can get you any further information.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Oct 3, 2017
Response from current dealership:
Thank you for awarding us with 5 stars and for your kind words. Let us know if we can be of any further assistance.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 13, 2017
Very good.
Oct 3, 2017
Response from current dealership:
Thank you for awarding us with 5 stars Edith!
Aug 29, 2017
Dealer dose not negotiate price. charges 479$ Documentation
fee! That must be why the car I was interested in has been on
the website for 86 days
Oct 3, 2017
Response from current dealership:
Thank you for the opportunity to earn your business Keven. You are correct that our documentation fee is $479 and we do have "No Haggle" pricing. Some vehicles sell in the matter of days and some stick around for a little while, but we do price them aggressively based on market and Cargurus IMV. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 29, 2017
Bourne s auto were amazing. Not like those s other dealers where about 4 people would be running out to grab you.Everyone at Bourne s were great . To kim you were great.I mean really great. To you all 10 out of 10
Oct 3, 2017
Response from current dealership:
We think you are amazing as well Noel! Thank you for your business and amazingly kind words. We strive for 5 stars and thrilled we were able to provide you with the experience we expect from our team. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 27, 2017
I got a quickly response to my question.
Aug 29, 2017
Response from current dealership:
Thank you for taking the time to provide your feedback. It is our pleasure in assisting you with any questions you may have. If you have any further questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 26, 2017
Short, sweet and very helpful
Aug 29, 2017
Response from current dealership:
Thank you for awarding us with 5 stars Zacheriah! It was a pleasure assisting you with your pre-owned vehicle needs. If we can be of any further assistance please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
The staff here are very personable and knowledgeable. The vehicle prices are reasonable and I like the fact that you can drive in and look at any car you want without being confronted by someone wanting to make a sale. There is no pressure but also no haggling. The price you see is usually the price you pay. Seems to be the theme with more dealerships these days. It's usually busy and they have a separate storage lot so call first if you see a vehicle online that you like.
Aug 29, 2017
Response from current dealership:
Thank you for taking the time to award us with 5 stars Rich. We are honored to have earned your business and your honest feedback. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
I look at this truck last week !I made the appointment at a certain time drove there and took me over an hour hit traffic . Then when I arrive at the dealer I was told that the truck was on the other parking lot .I waited another Half hour for the truck at this time I had mention to the salesman Carlos that I had made an appointment for 11:00 am the truck should have been ready then at this time he made another excuse that they were washing the truck and getting it ready .another half an hour went by the truck still not available he said he was looking for the key .be advised that when I got there they said they were moving the truck so now looking for the keys .on approximately 12:30 he finally had the truck running and the truck was so dirty and not even worth looking at.this dealer is not worth going to and they were a lot of people there getting lied to ,I would never buy a vehicle from a dealer that lied to me from the beginning .
Aug 29, 2017
Response from current dealership:
I am sorry to hear about your experience and we disappointed we were unable to earn your business. It sounds like this truck was early in our reconditioning process and was not up to your standards or our standards for that matter. We apologize that you spent valuable time at our dealership and would do anything in our power to avoid a situation like this. I am disappointed that you felt as though you were lied to and mentioned there were other people being lied to, this could not be further from the truth. We have never lied to a customer and pride ourselves on providing a transparent buy
More ...
Aug 16, 2017
Amy contacted me right away and was very accommodating in setting up an appointment convenient to my schedule.
Aug 29, 2017
Response from current dealership:
Thank you for awarding us with 5 stars Jack! Amy appreciates your recognition and feedback. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 12, 2017
Awesome, our daughter went the following day and
bought another Cadillac. Our neighbors are also
going to contact Bourne's.
Aug 29, 2017
Response from current dealership:
That is awesome! We are honored to have earned your family's business and your recommendation. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Aug 29, 2017
Response from current dealership:
Thank you for sharing your positive experience. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jul 25, 2017
Totally helpful in our search. Appreciate the sales service being helpful vs sales pressure which there was none. I'm buying a car vs getting sold a car is very different.
Aug 29, 2017
Response from current dealership:
Thank you for taking the time to review your experience and award us with 5 stars! We are honored to have earned your business. The experience you described is exactly what every customer should expect when purchasing a vehicle from our dealership. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jul 20, 2017
Response from current dealership:
Thank you for awarding us with 5 stars Pat! Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 11, 2017
The dealer responded right away but Easton felt a bit far from my hometown Bradford but given their service being top shelf, I may reconsider and make the drive. Thanks, M.
Jul 20, 2017
Response from current dealership:
Thank you for the opportunity to earn your business. If we can be of any assistance in your car search please let us know.
Michael Kelley
General Manager
Michael Kelley
General Manager
They were very fast responder, even though I didn't get to buy the car ,they we're great.
Jul 13, 2017
Response from current dealership:
Thank you for the opportunity, Mike. If we can be of any assistance in your search for a pre-owned vehicle, please let us know. Best of luck!
Michael Kelley
General Manager
Michael Kelley
General Manager
Jul 3, 2017
Did a great job getting back and forwarding additional details.
Jul 13, 2017
Response from current dealership:
Thank you for the opportunity to earn your business, David. Let us know if you need anything at all.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 28, 2017
This no haggle price dealership was an interesting experience. Test drove alone with no sales rep. I should've went on the highway but didn't want to get lost ( I am not from the area). I'd say they were responsive but not so quick that's bc it is a very busy place. Wish they were more thorough on explaining with the whole financial deal. We had a bit of misunderstanding that would've affected the whole payment plan. I've learned paying the sales tax and fees is considered a down payment. Another thing is, I don't know how the mechanics overlooked this one but I have to go back to get my break pads taken care of. Only had the car for 14 hours and I heard the scraping noise as I was driving on my street. I did remember my sales rep. (awesome sales representative is Kim-very helpful and honest with everything I asked and needed) mentioning about the brake pads at a somewhat low usage percent... I thought they would replace it since I gave the dealership a heads up that I will be going in to do the sign and drive. Inconvenient, due to the far drive and finding time to go, now. What is convenient is they offer registration in hand and if you transfer your plates over, it knocks off $35 dollars from the plates and registration fee. I asked if I should bring my plates via text but that was ignored so I ended up paying the $135, bummer. Overall, no pressure for upsells. My purchase went by smooth and quick after I came to a payment agreement. I am happy with the purchase; it had everything I was looking for as my next car.
Jul 13, 2017
Response from current dealership:
Thank you for your business and for taking the time to provide us with your honest feedback. We have a few things we can improve on, but we are thrilled you are happy with your purchase and it was smooth and quick. If you have any further questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jul 3, 2017
Response from current dealership:
Thank you for awarding us with 5 stars! Let us know if we can be of any assistance at all and good luck in your vehicle search.
Michael Kelley
General Manager
Michael Kelley
General Manager
Jun 6, 2017
Great experience. Dealers have a low-key, low-pressure approach to selling
cars, which is much appreciated. Special thanks to Sue, who was more than
accommodating to my infant son and I during our visit.
May 27, 2017
Good
May 26, 2017
Amy was prompt and kept in touch while we considered our options. When we bought our car elsewhere, she congratulated us and asked that we keep them in mind next time - which we definitely will do!!
May 23, 2017
Very responsive.
May 18, 2017
Good business.
Great follow up and attentive to our needs
May 16, 2017
Contacted them and got a call back within minutes! Talked to one of their salesmen and he was very polite and courteous regardless if I had already found one! Excellent service. But unfortunately found the vehicle I was looking for elsewhere. Thanks for reaching out to me and being on top of your game!
May 17, 2017
Response from current dealership:
Thank you for awarding us with 5 stars Francisco! We appreciate the opportunity to earn your business, it was a pleasure assisting you. We hope you are enjoying your vehicle and if we can be of any assistance in the future please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
May 17, 2017
Response from current dealership:
Sorry to hear the truck was already sold to another customer. We appreciate your kind words about our amazing staff. If we can be of any assistance in your search for a pre-owned vehicle please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
the cars check engine light came on as soon as test drove it and they said cause it had been sitting around.. that doesn't happen
May 17, 2017
Response from current dealership:
Sorry to hear this Kasey. We do perform a 115 multipoint certification on every vehicle to address everything that is a maintenance and safety concern. It is unfortunate that the check engine light came on during your test drive and we have since addressed and repaired the issue. If we can be of any assistance in you search for a pre-owned vehicle please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
May 11, 2017
Great place, very nice people, turns out it wasn't what I was looking for. But I would recommend them to my friends.
May 17, 2017
Response from current dealership:
Thank you for the opportunity to earn your business. If we can be of any assistance with your search for a pre-owned vehicle please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 22, 2017
Response from current dealership:
Thank you for the opportunity to earn your business. It was a pleasure assisting you and if you have any questions please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Great experience from start to finish. Jess was friendly,
knowledgeable, and easy to work with. She accommodated my
needs and now, thanks to her, and the other staff at Bourne, my
new car is sitting in my driveway. I will definitely recommend this
dealership to friends & family, and would not hesitate to work with
them again in the future!
Apr 20, 2017
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. Jess is a dedicated professional who is committed to a high level of customer service, we are very fortunate to have her on our team. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" buying experience. If you need anything at all please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Apr 12, 2017
Awesome Dealership and pricimng. in and out in less than two hours!
Apr 13, 2017
Response from current dealership:
Thank you for your business Frank! We are honored to have earned your 5 star rating. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Bourne's Auto Center was very friendly and reasonable. They were up front
and honest about the every question I had vehicle I ultimately purchased.
They offered to let me bring the car to a mechanic just to make sure I was
comfortable. They worked with me on the interest rate and followed up with
me after I bought the car to make sure I was happy. I definitely recommend
doing business with them.
Apr 2, 2017
Response from current dealership:
Thank you for taking the time to review your experience and award us with 5 stars. It was a pleasure assisting you with your purchase and obtaining you suitable financing. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
did not end up seeing this car, but the staff were lovely and professional over the phone
Mar 13, 2017
Response from current dealership:
Thank your for the opportunity to earn your business, Rose. If you need any assistance at all please do not hesitate to contact us. Good luck in your car search.
Michael Kelley
General Manager
Michael Kelley
General Manager
Mar 3, 2017
Response from current dealership:
Sorry to hear you were only able to earn 3 stars from you. We have a team dedicated to answer all email inquiries, I am sorry to hear we were unable to answer all of your questions. If you would like to discuss your experience further or need any further assistance please contact me directly at 508-230-2903.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 23, 2017
Great selection.Friendly.Bought car and drove out same day
Feb 28, 2017
Response from current dealership:
Thank you for your business and for taking the time to award us with 5 stars. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 20, 2017
Was pleased with service I received
Feb 28, 2017
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle needs. If we cn be of any further assistance please let us know.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 16, 2017
Response from current dealership:
Thank you for taking the time to review your experience thus far. If we can be of any assistance in your car search please let us know. Best of luck finding a vehicle that fits your needs.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 11, 2017
I contacted Bourne's on a lincoln mkx, they got back to me right away,I
schedueled a test drive and had to cancel. they a very nice and I'd
recommend them to my friends. Thank you
Feb 13, 2017
Response from current dealership:
Thank you for taking the time to review your experience! It was a pleasure assisting you and we appreciate your business and recommendation. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again
Michael Kelley
General Manager
Thanks Again
Michael Kelley
General Manager
Feb 9, 2017
I did not feel like we were being hustled from car salesman. They where extremely professional and very easy to deal with. They let you walk the lot without being attacked from the sales team. Great experience and I will highly recommend.
Feb 13, 2017
Response from current dealership:
Thank you for your high recommendation Adam! We are honored to have earned your business and your 5 star rating. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Feb 3, 2017
Dealership is incredibly disorganized. No adult leadership at all. Sales manager stayed in his office playing with a water bottle, while chaos reigned... seems as though it's run by kids... no one over the age of 25! I finally had to leave... very, very poorly run...
Feb 5, 2017
Response from current dealership:
I am sorry to hear this. It doesn't sound like our dealership at all. Our Sales Manager does not have an office, the only offices we have are for customers to sign documents. We don't have anyone on our sales team that is under the age of 25. There is no doubt Saturday afternoon is the busiest time at our dealership and we do our very best to assist every customer. I am sorry we were unable to earn your business.
Michael Kelley
General Manager
Michael Kelley
General Manager
Feb 2, 2017
Excellent dealership experience. I would recommend them to
everyone I know!
Feb 3, 2017
Response from current dealership:
Thank you Patrick! We are honored to earn your business and your five star review. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service experience. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
Jan 11, 2017
On my way to see car
Feb 3, 2017
Response from current dealership:
Thank you for taking the time to award us with 5 stars Joseph!
Jan 1, 2017
I emailed this dealer about a vehicle they had advertised. It had been advertised for 3 days. Two of those 3 days were over the Christmas holiday weekend when the dealership was closed. I emailed them on Christmas, I did not expect an answer that day obviously! I received an automated email that a representative would respond in an hour, so I expected to hear from them in the early a.m. on Monday, they opened at 9 a.m. I received an email at 4:32 p.pm on Monday telling me that the vehicle was not available, a deposit had been received for the vehicle. I do not finance vehicles. I am a cash buyer and told them so. They did not have the courtesy to abide by their own stated response policy. I doubt that they received a deposit for the vehicle over the Christmas weekend, but stranger things have happened. After reading all of the other reviews by other customers I am not surprised at this behavior.
P.S.--6:22 p.m. vehicle is still listed for sale on their website as well as Car Gurus, interesting!
12-27-16 10 a.m. vehicle still listed on website for sale, interesting!
To the dealer management, I did read all the reviews, (as opposed to your terse response) before I posted. I came easily to the conclusion that I would be better off looking at other dealers. It is what it is. The poor customer service speaks for itself. Have a nice day. There will be no more contact.
P.S.-- The dealership, did contact me off line in an attempt to smooth over this botched interaction with their dealership. I am not interested in hiding dirty laundry, nor will I be a party to any attempt to do so.
Jan 4, 2017
Response from current dealership:
Sorry we were unable to earn your business. I wouldn't ask or expect for you to hide anything. Best of luck in your car search.
Dec 23, 2016
Felt like cattle. Service push thru no time they do multiple customers at time horrible service
Dec 26, 2016
Response from current dealership:
Sorry to hear that Mike. We do have a large inventory and our staff will deal with multiple customers during our busier times and that it is not ideal. I would be happy to assist you personally if would be willing to give us another chance. Please contact me directly if I can be of any assistance.
Michael Kelley
General Manager
508-230-2903
Michael Kelley
General Manager
508-230-2903
Dec 12, 2016
Dealer contact me and was very nice and accommodating.
Dec 13, 2016
Response from current dealership:
Thank you for the opportunity to earn your business. If you have any questions or concerns please do not hesitate to contact us.
Dec 12, 2016
I went to test drive the car on a Tuesday afternoon. It was a little difficult to get someone to help when I walked into the dealership. No one seemed to acknowledge me until I actually had to ask for help. The lady that did help me out was very helpful and not pushy at all. I would recommend this dealership even though I didn't purchase the car.
Dec 13, 2016
Response from current dealership:
Thank you for taking the time to review your experience. We are disappointed we were unable to earn your business. If we can be of any assistance please do not hesitate to contact us.
Dec 9, 2016
They dont read your comments and disregard what you wrote when they do. They also have multiple people contact and basically push you with no regard other than to get you in there
Dec 9, 2016
Response from current dealership:
I am sorry to hear that Jill. If you would be able to provide me with additional information I would like to review your contacts and see why we were unable to answer your questions. If you are still in the market for a pre-owned vehicle please reach out to me directly and I will be sure get you all the information you need. My email is mike@bournes.com and my direct line in the office is 508-230-2903.
Thank you for bringing this to my attention.
Michael Kelley
General Manager
Thank you for bringing this to my attention.
Michael Kelley
General Manager
Dec 7, 2016
Great company, professional sales person. No haggle price. I purchase the vehicle and I am very please with the vehicle.
Dec 8, 2016
Response from current dealership:
Kevin we are thrilled you are pleased with your vehicle! We appreciate your business and your kind words. If you have any questions or concerns please do not hesitate to contact us.
Nov 20, 2016
Very good
Nov 21, 2016
Response from current dealership:
Thank you for taking the time to award us with 5 stars!
Nov 16, 2016
This is a five star dealer the pricecwas good and they have a really good staff.
Nov 21, 2016
Response from current dealership:
Thank you for your business Andrew! We appreciate you taking the time to award us with 5 stars and for your kind words. Any questions or concerns please do not hesitate to contact us.
Nov 14, 2016
Great place to shop for a car.
Nov 21, 2016
Response from current dealership:
Thank you Joseph! We appreciate you taking the time to award us with 5 stars. Any questions or concerns please do not hesitate to contact us.
Nov 1, 2016
Poor communications. Like I was getting quick answers that didn't address the questions I asked.
Nov 11, 2016
Response from current dealership:
Sorry we were unable to answer your questions William. We are disappointed we were unable to earn your business. We have two employees dedicated to answering all online inquiries for this very reason. If you are in need of any further assistance please do not hesitate to contact me directly at 508-230-2903.
Michael Kelley
General Manager
Michael Kelley
General Manager
Sep 6, 2016
my only contact was by phone. didn't buy the car. but they were prompt,
helpful and courteous.
Sep 25, 2016
Response from current dealership:
Thank you for your kind words. Please let us know if we can be of any assistance.
Aug 16, 2016
Absolutely Super. We did buy our car here.
Sep 25, 2016
Response from current dealership:
Thank you for choosing Bourne's Auto Center!
Aug 16, 2016
Sales associate assigned too busy to really assist or talk while others seemed available. Very low trade in assessment. Won't ever go back there. Not for me
Sep 25, 2016
Response from current dealership:
Sorry to hear about your experience and that we were unable to earn your business.
Aug 15, 2016
Great dealership. Everything I could ask for .... and get this HONEST ! Wow what a concept not seen in almost all the others.....
Sep 25, 2016
Response from current dealership:
Thank you Ellen! We appreciate your business and your 5 star review.
Aug 11, 2016
Very professional. comfortable no pressure setting. However, absolutely nothing is negotiable and found better pricing down the road.
Sep 25, 2016
Response from current dealership:
Sorry to hear we were unable to earn your business. We do price our vehicles very competitively to market and our surprised to hear you were able to find a better deal. None the less we wish you luck with your vehicle.
Sep 25, 2016
Response from current dealership:
Thank you for your kind words. We are disappointed we were unable to earn your business. Let us know if we can assist in any way.
Aug 9, 2016
Friendly and accommodating staff. No haggling, no hassle. Huge inventory. I will recommend this dealer to friends and family.
Sep 25, 2016
Response from current dealership:
Thank you so much Kristen! Your business and your recommendation are extremely important to us. Let us know if you need anything at all.
Aug 8, 2016
Very professional. Very efficient. Would go back to purchase again.
Sep 25, 2016
Response from current dealership:
Thanks Tom! It was a pleasure assisting you. We look forward to seeing you again.
Aug 1, 2016
Poor. Car was beat up, dirty and needed a jump start. They new I was coming but did not prep car.
Sep 25, 2016
Response from current dealership:
That is frustrating for us John. We apologize as we try to do everything we can to prevent a scenario like that.
I felt the car was a bit overpriced and needed some work. The young man I dealt with, Tre, was very pleasant and helpful during the test drive.
Sep 25, 2016
Response from current dealership:
Thank you for the opportunity to earn your business and your kind words about Trey. We are disappointed we were unable to earn your business. If we can help in anyway please let us know.
Jul 18, 2016
Very nice dealership, but very skimpy on trade value of car. Very disappointed
Jul 13, 2016
Vehicle was not available that I reached out regarding, however it stayed on
the site for some time even after I knew it was no longer available.
Jul 11, 2016
Quick response
Jul 1, 2016
This dealership was very impressive in that it was large and loaded with inventory. There were plenty of sales associates but there were also so many customers that it seemed a bit chaotic. The sales rep that I was meeting was so busy I barely had a chance to talk to him. When I finally asked if we could negotiate the price he was quick to let me know that there was no negotiating at that dealership. He was friendly however and I did find a truck somewhere else. Funny thing though, a week later the price of the truck I was interested in dropped a $1000!
Jun 24, 2016
Great Experience! Got a great deal on a sweet car
Jun 22, 2016
Excellent buying experience. Courteous & professional. No pressure atmosphere.
Jun 20, 2016
Asked them to let me know by text if car I was interested in was sold before I
headed over there. Was informed upon arrival that it was sold and I had
driven 45min for nothing.
Jun 15, 2016
Now I know why the truck was on the lot for so many days. Prior owner had a dog, truck never cleaned or detailed and the transmission skipped between 1st and 2nd gears. Sales people were nice. Just thrown off by the dirty test drive.
May 30, 2016
I did not go beyond the initial contact.
May 10, 2016
I bought my 4th car from them. And i must say,this was the experience to remember. It was so straight forward in all the conversations here. They offered a great price and stuck to it. They never tried to insist me buting other value added packages, warranties etc. For test drive, they just gave me the key and told to drive in whatever way possible and take as much time as possible. They definately deserve my referral.
May 8, 2016
Never went there but they responded real quick and very polite
May 2, 2016
They confirmed the appointment to buy the 2013 infiniti g37 coupe but
when I arrived they told me it is not available.
Apr 30, 2016
answered my questions
Apr 22, 2016
Very pleasant, I was contacted by email and given plenty of information.
Apr 10, 2016
It was such an easy and painless visit even though it was on a busy
Saturday. Tanya and David were fantastic.I spotted a car as soon as I drove
into the lot that caught my eye and took it for a test drive. The price was
almost the same as the one I had been researching on line but a much
better car. After an hour, I was the owner of a Cadillac XTS luxury edition
and not long after that I was driving home in my new car. It was by far the
easiest purchase I have ever made in my life.
Apr 7, 2016
Made an appointment to see the car.
When I got there after 1 hour driving they
told that the car is not here. Very
Unproffessional !!!!
Apr 2, 2016
very good
Mar 31, 2016
Easy to work with. Very professional
Mar 29, 2016
Good
Mar 26, 2016
Bunch of jokers. No negotiations makes it feel like one is not getting a good deal.
Mar 22, 2016
Staff was friendly and helpful and
made sure to explain everything
throughly. Great experience and
ended up with a car that I love.
Mar 19, 2016
Multiple contacts, but car not for us because not automatic trans.
Mar 18, 2016
Great follow-up both email and call
Mar 6, 2016
Terrible experience. We waited quite a while for
them to get the car i was looking at for a test
drive. Then they insulted me right to my face. I
was trading in. A vehicle with low miles I had
checked kbb trade in value ranged from 12k to
15k they offered me 3k. I would never go here
again.
Feb 28, 2016
No pressure. Great to work with.
Feb 23, 2016
Everything went very smoothly and they
were very quick and professional. An
overall great experience.
Feb 20, 2016
Friendly, knowledgable, not
pushy
Feb 19, 2016
Very polite
Amy, the customer service person is great, perhaps the most
courteous and friendly I have encountered while shopping. But,
as for the dealership, I will not be pursuing, cause interestingly,
while I was exchanging emails, the car price shot up ~$600...on
a car sitting over 200 days...and its price already lowered...hmm
Feb 13, 2016
Pros: Not pushy at all, the assistant gives a lot of freedom.
Recently paid a deposit on a car there.
Cons: Sales are busy down there and sometimes needs
waiting.
Feb 4, 2016
Amy, my customer service person was great, however, went for the test drive to find the car was sold.
Jan 16, 2016
They are great!
Jan 5, 2016
Says that they are giving you the best price and won't go lower but if the car sits on the lot they lower the price, they lie to the public
Dec 19, 2015
Very disappointing..... I called and set up
an appointment to test drive a car. My
husband and I drove an hour to this
location only to get there and have an
acociate tell us that the man we had an
appointment with was off that day and
the car was not at the dealership! It was
out being serviced! So unprofessional!!!!
Dec 13, 2015
They responded within a day and I scheduled a test drive with
the vehicle. They were very pleasant to deal with. I ended up
buying a different vehicle elsewhere
Dec 11, 2015
They were very helpful! I highly
recommend them!
Dec 6, 2015
timely response
Nov 1, 2015
Sales was good but i didn't like the car
Oct 28, 2015
5 stars-Bournes sold me my beautiful
new Infiniti G37 convertible. Completely
pleasant no pressure buying experience!
Oct 28, 2015
They responded very fast even offering other selection as the
one vehicle I was inquiring was under agreement
Oct 16, 2015
They responded, but unfortunately the
car was sold already.
Oct 8, 2015
No pressure sell
Sep 24, 2015
The dealership got right back to me.
Sep 13, 2015
I had been interested in buying this car, but registering it in
CT. Had the salesperson mentioned the possibility of
delivering it to me in CT I would definitely have purchased it,
but he didn't offer that option until after I had committed to a
car from a CT dealer. Otherwise, very good experience ... still
wish I could have purchased this one.
Aug 25, 2015
5stars
Aug 12, 2015
Terrible experience!! Vehicle had major
work needed! The worst part they didnt
even know, which means they do not
service their cars before putting them on
the lot.
Jun 29, 2015
Poor customer service.no follow up to
inquiries made on taking a car to private
mechanic to be checked out
Jun 30, 2015
Response from current dealership:
I am sorry for the miscommunication regarding having our vehicle checked out by a private mechanic. We do allow this to happen when we have a deposit on the vehicle before the customer purchases the vehicle. In fact it is a rather common occurrence. I am sorry that we were unable to earn your business. Best of luck in your car search.
Sincerely,
Michael Kelley
General Manager
Sincerely,
Michael Kelley
General Manager
Jun 5, 2015
Said car was on its way, called to
put deposit. Car was gone.
Jun 30, 2015
Response from current dealership:
Sorry to hear that the vehicle was sold before you had the opportunity to purchase it. Hopefully you will consider us in the future.
Sincerely,
Michael Kelley
General Manager
Sincerely,
Michael Kelley
General Manager
May 30, 2015
Overall great experience. Seng Pell our salesman did a great job all
the way through the process.
Jun 30, 2015
Response from current dealership:
Thank you for your business and for your kind words about Seng. It was a pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us.
Thanks Again,
Michael Kelley
General Manager
Thanks Again,
Michael Kelley
General Manager
May 15, 2015
Their mechanics do not inspect the cars
before selling them!!! They tell you they
perform a 100 point inspection before
they sell cars off their lot. Impossible. I
purchased a truck from and took it to my
mechanic
May 15, 2015
Response from current dealership:
Thank you for you review. I would like to discuss your purchase and the repairs your mechanic is recommending. Please contact me at 508-230-2903 or via email at mike@bournes.com.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 7, 2015
Best car buying experience I have ever had.
May 15, 2015
Response from current dealership:
That is great to hear! Thank you for taking the time to review us.
Michael Kelley
General Manager
Michael Kelley
General Manager
May 15, 2015
Response from current dealership:
Thank you for awarding us with five stars. We appreciate your business!!
Michael Kelley
General Manager
Michael Kelley
General Manager
Apr 26, 2015
The vehicle was gone before I could
look at it. :( They did send me an email
about it.
Apr 19, 2015
Car already had a deposit, seems that happens a lot.
Jan 6, 2013
Dan was very helpful and the deal was a good one
Jan 4, 2013
Didn't know where S Easton was, its next to Brocton. My sales rep, David Olson, was straight forward and honest. He worked with my schedule and the dealership provide excellent quality
poor we called them on the way to go look at a car and they told us
someone already put a deposit online but they didnt ask us if we were
interested in anything else or try to help us so we turned around and
went home! then we noticed add still on weeks later and we contacted
them again and they still had vehicle. Hmmm seems sad they didnt
want to try harder to sell us the vehicle or a vehicle
Oct 12, 2012
Their customer service sucks! After leaving a $300 deposit, I called daily to follow up with them regarding financing. The financial manager's voicemail is always full and salesman never returned phone calls. Only when I showed up in person is when I could get answers. This went on for a week until I ask for my deposit back. The only good I can say is they didn't give me a hard time getting my deposit back!
Sep 17, 2012
Never called back after deal fell through to follow-up on truck I was
interested in. I called back after i saw re-listed. Never followed up
when they stated (Monday) after i placed a security deposit to have
them investigate issues. I had to call sales associate Wednesday just
to find out they would not negotiate price commensurate to issues I
found with truck. told to correct issues but they claimed they never
found one. Cookie cutter sales experience.Could have gotten same
experience from vending machine. Still have not received my refund for
deposit after 5 days. Only good part was they let me fully inspect (on a
lift) and drive truck.
Sep 4, 2012
Went to look at a car advertised and described in detail as a Toyota Highlander Sport Version. Made an appointment as it was some distance away. Looked at the car, it was the base model and not the sport version. They used stock details that did not apply to the car. Went to find the salesman who had me wait as he was dealing with someone else. His comment was, "its the only red one we have". No apology. In addition the car was blatantly dirty inside, worn beyond the expected amount for the mileage and expensive when compared with the Edmunds valuation. We wasted an afternoon. An indifferent dealer!
Aug 31, 2012
Good experience. Best price with a no haggling policy. Was very pleased with my deal.
Aug 24, 2012
good
Jul 28, 2012
dealer responded,but was some damages in the car.
Jul 19, 2012
Quick email response