Bourne's Auto Center

135 Belmont St
South Easton, MA 02375

Sales: (508) 205-1624

Service: (508) 230-5885

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https://static.cargurus.com/images/forsale/2018/05/21/18/59/2015_bmw_5_series_gran_turismo-pic-1199464461678723301-152x114.jpeg

2015 BMW 5 Series Gran Turismo 535i xDrive AWD Used Cars in South Easton, MA 02375

Great Deal
$4,309 BELOW
CarGurus IMV of $31,299

Price: $26,990

Mileage: 33,545

Location: South Easton, MA 02375

Certified Pre-Owned: No Transmission: Automatic Color: Gray Description: Used 2015 BMW 5 Series Gran Turismo 535i xDrive AWD for sale - $26,990, 33,545 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Backup Camera, Premium Package, Climate Package
https://static.cargurus.com/images/forsale/2018/05/15/20/26/2017_ram_2500-pic-3602997870137398289-152x114.jpeg

2017 Ram 2500 Laramie Crew Cab 4WD Used Cars in South Easton, MA 02375

Great Deal
$6,547 BELOW
CarGurus IMV of $48,537

Price: $41,990

Mileage: 18,351

Location: South Easton, MA 02375

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Black/silver Description: Used 2017 Ram 2500 Laramie Crew Cab 4WD for sale - $41,990, 18,351 miles with Navigation System, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2018/06/12/23/48/2016_mitsubishi_outlander-pic-1951483687109246511-152x114.jpeg

2016 Mitsubishi Outlander ES AWD Used Cars in South Easton, MA 02375

Great Deal
$2,669 BELOW
CarGurus IMV of $18,159

Price: $15,490

Mileage: 10,998

Location: South Easton, MA 02375

Average time on market: 57 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Quartz Brown Metallic Description: Used 2016 Mitsubishi Outlander ES AWD for sale - $15,490, 10,998 miles
https://static.cargurus.com/images/forsale/2017/09/21/06/18/2015_volvo_xc60-pic-6511466598852997773-152x114.jpeg

2015 Volvo XC60 2015.5 T6 AWD Used Cars in South Easton, MA 02375

Great Deal
$3,237 BELOW
CarGurus IMV of $23,027

Price: $19,790

Mileage: 60,798

Location: South Easton, MA 02375

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Gray Description: Used 2015 Volvo XC60 2015.5 T6 AWD for sale - $19,790, 60,798 miles
https://static.cargurus.com/images/forsale/2017/08/28/18/25/2014_lexus_ls_460-pic-4165898851699390456-152x114.jpeg

2014 Lexus LS 460 AWD Used Cars in South Easton, MA 02375

Great Deal
$6,321 BELOW
CarGurus IMV of $36,111

Price: $29,790

Mileage: 54,903

Location: South Easton, MA 02375

Average time on market: 24 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2014 Lexus LS 460 AWD for sale - $29,790, 54,903 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Heat Package, Navigation System, Comfort Package
https://static.cargurus.com/images/forsale/2017/08/22/19/41/2015_volvo_s60-pic-3627164146866261520-152x114.jpeg

2015 Volvo S60 2015.5 T5 Premier Used Cars in South Easton, MA 02375

Great Deal
$2,775 BELOW
CarGurus IMV of $19,765

Price: $16,990

Mileage: 20,654

Location: South Easton, MA 02375

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Description: Used 2015 Volvo S60 2015.5 T5 Premier for sale - $16,990, 20,654 miles
https://static.cargurus.com/images/forsale/2018/02/13/19/41/2015_jaguar_f-type-pic-6851430584247682326-152x114.jpeg

2015 Jaguar F-TYPE S RWD Used Cars in South Easton, MA 02375

Great Deal
$5,035 BELOW
CarGurus IMV of $47,525

Price: $42,490

Mileage: 30,057

Location: South Easton, MA 02375

Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2015 Jaguar F-TYPE S RWD for sale - $42,490, 30,057 miles
https://static.cargurus.com/images/forsale/2018/06/21/19/03/2015_nissan_pathfinder-pic-7555516081618939369-152x114.jpeg

2015 Nissan Pathfinder Platinum 4WD Used Cars in South Easton, MA 02375

Great Deal
$3,157 BELOW
CarGurus IMV of $24,847

Price: $21,690

Mileage: 55,340

Location: South Easton, MA 02375

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2015 Nissan Pathfinder Platinum 4WD for sale - $21,690, 55,340 miles with Navigation System, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2018/03/27/18/29/2015_lexus_ls_460-pic-3145097956692322152-152x114.jpeg

2015 Lexus LS 460 F Sport Crafted Line AWD Used Cars in South Easton, MA 02375

Great Deal
$4,426 BELOW
CarGurus IMV of $47,916

Price: $43,490

Mileage: 19,145

Location: South Easton, MA 02375

Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2015 Lexus LS 460 F Sport Crafted Line AWD for sale - $43,490, 19,145 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/05/02/17/02/2015_mercedes-benz_c-class-pic-5039154088215865199-152x114.jpeg

2015 Mercedes-Benz C-Class C 300 4MATIC Used Cars in South Easton, MA 02375

Great Deal
$3,283 BELOW
CarGurus IMV of $23,273

Price: $19,990

Mileage: 45,384

Location: South Easton, MA 02375

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2015 Mercedes-Benz C-Class C 300 4MATIC for sale - $19,990, 45,384 miles with Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2018/06/23/18/50/2015_volvo_s60-pic-3937717816956304777-152x114.jpeg

2015 Volvo S60 2015.5 T5 Premier Used Cars in South Easton, MA 02375

Great Deal
$2,357 BELOW
CarGurus IMV of $18,747

Price: $16,390

Mileage: 31,922

Location: South Easton, MA 02375

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Red Description: Used 2015 Volvo S60 2015.5 T5 Premier for sale - $16,390, 31,922 miles with Navigation System, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/04/12/18/29/2015_ford_explorer-pic-9202853918906155637-152x114.jpeg

2015 Ford Explorer XLT 4WD Used Cars in South Easton, MA 02375

Great Deal
$2,693 BELOW
CarGurus IMV of $26,183

Price: $23,490

Mileage: 34,268

Location: South Easton, MA 02375

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2015 Ford Explorer XLT 4WD for sale - $23,490, 34,268 miles
https://static.cargurus.com/images/forsale/2018/06/20/18/31/2013_volkswagen_passat-pic-1395466026964919086-152x114.jpeg

2013 Volkswagen Passat SEL Premium Used Cars in South Easton, MA 02375

Great Deal
$1,656 BELOW
CarGurus IMV of $14,446

Price: $12,790

Mileage: 26,467

Location: South Easton, MA 02375

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2013 Volkswagen Passat SEL Premium for sale - $12,790, 26,467 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/06/22/18/24/2015_volkswagen_passat-pic-9078927038178860769-152x114.jpeg

2015 Volkswagen Passat Limited Edition Used Cars in South Easton, MA 02375

Great Deal
$1,594 BELOW
CarGurus IMV of $11,584

Price: $9,990

Mileage: 64,839

Location: South Easton, MA 02375

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2015 Volkswagen Passat Limited Edition for sale - $9,990, 64,839 miles with Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2018/05/17/18/41/2013_toyota_tundra-pic-2164473800880990523-152x114.jpeg

2013 Toyota Tundra Grade CrewMax 5.7L 4WD Used Cars in South Easton, MA 02375

Great Deal
$2,867 BELOW
CarGurus IMV of $24,757

Price: $21,890

Mileage: 99,661

Location: South Easton, MA 02375

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Red Description: Used 2013 Toyota Tundra Grade CrewMax 5.7L 4WD for sale - $21,890, 99,661 miles with SR5 Package, Power Package, Tow Package, Convenience Package
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 15, 2018
Tobyrichard
Car drove well, but there was a rattling noise. Did not like their method of negotiating the price for the car. Their "no hassle" price means no negotiation. The price was $300 higher than the high end of the Kelly Blue Book range. We told them that and they didn't car.
3 people found this review helpful.
Jun 8, 2018
GuruDZ7YC
Very informative they are great
Jun 7, 2018
GuruW3Q64
Busy dealership. Greg was nice,but our dealing was brief. I already had my mind,eyes, and heart on another vehicle. So, I didn't waste his time or mine. Lot was full of many high grade vehicles with very competitive prices.
Jun 5, 2018
Great Experience!! very friendly sales team, and easy to work with. I bought a used vehicle from them, I bought a vehicle from them smooth process, I'd do business with again.
1 people found this review helpful.
May 25, 2018
Bourne's Auto Center rep Amy got right back to me with regard to a cargo van I was interested in. Unfortunately, a deposit was placed on it. She got back to me right away with another van. I ended up purchasing a van that had shelves and roof racks from another source. If the first van was available, I'm sure I would have bought it from Bourne's Auto Center.
May 21, 2018
We tried to come to an agreement but were a few hundred dollars off on my trade in. I contemplated for a few days and then decided to take the deal, but the car had been sold. Salesman, Mark, excellent.
May 17, 2018
Spicygem04
Caroline was awesome
May 17, 2018
Kmartin121
Responded quickly. I couldn't get out there right away, they let me know that car sold so I didn't have to make a wasted trip. Offered additional assistance for other vehicles. Never ended up going out there, but they were helpful online and over the phone.
May 16, 2018
Mattlaires13
Great effort reaching out and very helpful. But wasnt what i was looking for
1 people found this review helpful.
May 14, 2018
I travelled a long distance from outside MA to see vehicle, they had it ready to test drive when I got there. Vehicle was well priced, in very good condition. I ended up purchasing the vehicle. Only glitch was when title was overnighted to me, no bill of sale was included. Quickly remedied via email and a scanned copy so I could register, get plates and drive vehicle home.
3 people found this review helpful.
May 14, 2018
Good communication but vehicle was unavaible gave 5 stars because they had good customer service
1 people found this review helpful.
May 12, 2018
Excellent used car dealership. Doing business with Suzie Pereira was a great experience.
1 people found this review helpful.
May 7, 2018
Mash1195
Quick response and curtious
1 people found this review helpful.
May 1, 2018
Fast response
May 1, 2018
Received a quick response
Apr 29, 2018
Very pleasant no pressure and salesman named Jose was excellent. Bought the van would use them again in a heartbeat. Recommend them highly!!
2 people found this review helpful.
Apr 29, 2018
Excellent folks to deal with. Great correspondence and an easy transaction. The registry website was down when we went to pick up the car, so they actually delivered the car to my home later in the day - can't ask for any more than that. Very happy indeed.
3 people found this review helpful.
Apr 28, 2018
Absolutely horrible dealership. Looked at two different cars there. First time I scheduled a test drive I had to wait 45 minutes for them to get the car because it wasn't even on the lot. Second time I scheduled a test drive I checked in, waited over an hour and nobody helped me. Terrible customer service.
2 people found this review helpful.
Apr 27, 2018
GuruDKPHS
yes contact me on time
Apr 25, 2018
They replied promptly the next day.
Apr 20, 2018
GuruW416V
Although the car had been sold by the time I contacted them, Amy was very nice and offered to assist me with another vehicle. Thank you, David
Apr 19, 2018
ForzaHorizon
Great experience, They contacted me right away I was able to find the car I wanted at a great price. I live in Maine but chose to visit Bourne's because of their huge selection and because their pricing was below anything I could find on the model car I wanted. I was allowed to test drive multiple cars without anyone from the dealership, which was great I felt like I could really go through the vehicle without any pressure to buy. When I decided on the vehicle I wanted the purchase process was very easy and straight forward. Purchasing a car out of state is a little bit more work but well worth it for the money I saved and the quality of car I was able to purchase. When I decided on the vehicle the sale very easy and hassle free. Thanks to David and Carlos on the sales team for a great car buying experience and to James for coming up to Maine to help with all the registration paperwork and bringing me to pick up my car. I would highly recommend anyone shopping cars to check out Bourne's.
4 people found this review helpful.
Apr 19, 2018
Guru5M5SX
I live about 5 hours from the dealership so it made it difficult to go see the car. I was dealing with Amy at Bournes and she made a video of the car for me in addition to the multiple pictures. It was very helpful and I bought the car.
1 people found this review helpful.
Apr 16, 2018
GuruWD3S8
Apr 13, 2018
very helpful and accommodating
Response from current dealership:
Thank you for your 5 star rating Jeanne!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 13, 2018
Friendly and helpful
Response from current dealership:
Thank you for awarding us with 5 stars Joe!  We appreciate your kind words.

Michael Kelley
General Manager
Apr 12, 2018
GuruY7XJ3
They were very helpful. Would of liked to use them, but I found a truck I liked at a different dealership.
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars!  We are disappointed we were unable to earn your business but happy you found a truck that fit your needs.  Keep us in mind next time you are in the market for a pre-owned vehicle.

Thanks Again,

Michael Kelley
General Manager
Apr 10, 2018
Awesome
Response from current dealership:
WOW!  Thanks!  We think you and your 5 star rating are awesome!  Let us know if we can be of any further assistance.

Thanks Again,

Michael Kelley
General Manager
Apr 9, 2018
djsnoop435
Rapid response
Response from current dealership:
Thank you for awarding us with 5 stars!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 8, 2018
GuruYF3NS
I was a bit skeptical when I first walked in, it was 5pm on a Monday and the place was buzzing, very busy. I checked in and waited about 5 minutes I was then introduced to Jose Garcia. From then on it was a comfortable pleasant experience. I test drove 3 cars and decided on the Lincoln.
0 people found this review helpful.
Response from current dealership:
Thank you for your choosing Bourne's Auto Center for your pre-owned Lincoln!  We are honored to have earned your 5 star rating and it was an absolute pleasure assisting you.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 6, 2018
They were good.
Response from current dealership:
Thank you for awarding us with 5 stars Mike!
Apr 5, 2018
Brought out car, clean efficient, would have bought if vehicle had the items I was looking for!
1 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Daniel!  We appreciate the opportunity to earn your business.  If we can be of any further assistance in your search for a pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 4, 2018
Ended up buying a truck elsewhere but liked the inventory they had on site when I came unannounced. They made it really easy to test drive a a few different trucks to get a good comparison. Friendly staff
Response from current dealership:
Thank you for taking the time to review your 5 star experience.  Of course we are disappointed we were unable to earn your business but happy to hear you were able to find a truck that fit your needs.  In the future if we can be of any assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Apr 2, 2018
I had a terrible experience with this dealership. They told me to come over to check out a car I was interested in, got out of my way to drive there, once I got there they made me wait another hour just to tell me that there was a deposit on that car and asked me multiple times to look for other cars in their lot. Not going back!
6 people found this review helpful.
Response from current dealership:
Sorry that the vehicle you were interested in sold before you had the opportunity to view it.  We have close to 600 vehicles and from time to time multiple people are interested in the same vehicle at the same time, it is certainly not ideal.  I do not believe it took an hour to tell you this, I believe it took 8-10 minutes according to our cameras.  I wish you the very best in your search for a pre-owned vehicle.

Michael Kelley
General Manager
Apr 1, 2018
Guru5G1Y1
Responded quickly
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your 5 star experience!

Michael Kelley
General Manager
Mar 23, 2018
nikkie5186
Good and honest
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars!

Michael Kelley
General Manager
Mar 23, 2018
Great staff very helpful.
0 people found this review helpful.
Response from current dealership:
Thank you for your kind words David!  It was our pleasure assisting you.

Michael Kelley
General Manager
Mar 22, 2018
They were very professional and caring. Thanks bourne's auto center..
1 people found this review helpful.
Response from current dealership:
Thank you George!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Mar 21, 2018
bobby88ct
HOW STUPID ARE THESE PEOPLE? Put 3 new tires on a awd car! Who does that?? Rod test, wanted to buy car, but they WOULD NOT put matching 4th tire on. Says old tire was good enough and ,"we would never do that" because of additional unneeded cost. The vehicle vibrated on highway. Sales person was terrible too. Clueless. Finance guy was pretty good. In last ditch effort, talked to owner on a Saturday who said again would not change tire so we didnt buy car. He could care less. Then the following Monday (two days) got notification on CG that they drop the price 700 dollars! SO WE WOULD HAVE PAID ORIGINAL ASKING PRICE IF THEY CHANGED $150 DOLLAR TIRE, BUT THEY WOUND'NT AND DID'NT, WE WENT ELSEWHERE AND THEN THEY DROP $700!! REALLY MAKES YOUR WONDER.. Next time put on the stupid tire!
8 people found this review helpful.
Response from current dealership:
Sorry you feel this way.  We will review this and see where things went wrong.  If the one star rating wasn't enough, I am sorry you felt as though you had to call us names and insult us.  

Michael Kelley
General Manager
Mar 15, 2018
Great service
0 people found this review helpful.
Mar 11, 2018
Great customer service but unable to do the test drive because the car have an engine issue, at least they honest, and I like that.
3 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Jimmy.  If we can be of any further assistance please let us know.

Michael Kelley
General Manager
Mar 10, 2018
Responded quickly. I never made an apt
Response from current dealership:
Thanks Jerry!  Let us know if we can be of any assistance in your pre-owned vehicle search.

Michael Kelley
General Manager
Mar 4, 2018
OnePoisonApple
If I could give Bourne 100 stars, it still wouldn't be enough. They were responsive without being pushy. Kim, Carlos, and Matthew were friendly, knowledgeable, and professional. They did everything they could to get me into the car I wanted, including customizing the added warranty to my driving needs! I've found a dealer to stick with, and won't shop anywhere else now.
1 people found this review helpful.
Response from current dealership:
WOW!  Thank you for your amazingly kind words!  We are honored to have earned your business and future business.  If you have an questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 2, 2018
Great experience!
1 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars!  We are thrilled you had an enjoyable experience.  Let us know if we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 2, 2018
Great
0 people found this review helpful.
Response from current dealership:
Thanks for the 5 star rating Bruce!  Let us know if you need anything at all!

Michael Kelley
General Manager
Mar 1, 2018
Purchased vehicle within a few days, but currently still waiting on out of state registration so I may pick up.
0 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center from out of state!  We are honored to have earned your 5 star rating.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 1, 2018
Got right back to me .Unfortunately the vehicle was sold.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business Neil!  If we can be of any assistance in your search for a pre-owned vehicle let us know.

Michael Kelley
General Manager
Feb 24, 2018
Very pleasant agent
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Hector!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Feb 18, 2018
Saleswomen Sue was great. Cars mostly had body damage which is why pricing is low. Trade in values are low balled. No real deal here don’t waste your time instead, go to a reputable dealer.
8 people found this review helpful.
Response from current dealership:
Sorry you feel this way.  We have spent 40 years building up a business built on trust and transparency and we are proud that we were named the DealerRater Dealer of the Year for 2018.  We pride ourselves on sourcing quality pre-owned vehicles.  We will continue to do the very best for our customers and our 100+ employees.  

Michael Kelley
General Manager
Feb 17, 2018
Guru5LZ32
Reasonable contact activity and follow up. Did not have a vehicle available that met my minimum requirements.
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to rate your experience.  We wish you the best of luck in your search for a pre-owned vehicle.  If we can be of any assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 14, 2018
jjandecho
Fantastic dealership. Lots of great vehicles, but the people make this place very special. Tori at reception is super sweet, and Mario was a great person to assist me in finding the right choice, at the right time
Response from current dealership:
Thank you for awarding us with 5 stars!  Tori and Mario appreciate your kind words and our entire team appreciates your business.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 3, 2018
Best car experience ever no hassle no bickering about prices it was soooo smooth!! Would recommend them for sure
Response from current dealership:
Thank you for awarding us with 5 stars Linda!  We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 26, 2018
I went to see the car. It was dusty. The white paper mat they used for the floor mat was ripped and shredded. The was a rip in the leather dash, the rear view mirror was loose, and the center console box would not close. The sales person said "we have a guy to fix that stuff". When I got home, I could see the ripped leather in the photos of the dash. Busy place with good reviews but my experience was not positive.
14 people found this review helpful.
Response from current dealership:
We are sorry to hear that you did not have the experience that many of our customers have enjoyed.  It is unfortunate that the vehicle was not to your satisfaction and we were unable to earn your business.  As our Sales Associate said we would be more than happy to address those cosmetic issues and will do so this week.  If we can be of any assistance please let us know.  Good luck in your search for a pre-owned vehicle.

Michael Kelley
General Manager
Jan 23, 2018
Very Polite, nice to work with
1 people found this review helpful.
Response from current dealership:
Thank you for your 5 star rating and extremely kind words Tom!  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 18, 2018
Jbernabel
Great experience! My first time ever entering into a Car dealership to purchase a car and things definitely went better than I expected. They were very quick to respond to my emails. I knew right away this was the dealership I wanted to go to based on the reviews I had seen and the price of the vehicle. I came in an hour early for my appointment and was helped within a few minutes. I dealt with David who was the salesperson as well and Matt who is in charge of finance. The experience is like no other I walked in was offered snacks / coffee. The best part of this place is the chill vibe they have which allows you to feel very comfortable. They allow you to go on a test drive on your own which was great. They're prices are very competitive and they do this because they have a “no haggle” policy which means the price is the price there is no negotiating which just makes for an easier transaction. I came in preaproved through DCU and they were able to pull that up and take care of everything for me right at the dealership. The one thing I was not too excited about is the $500 “doc fee” they have but this is a common fee among dealerships. Simply take that into consideration when you see the price of a car. I would recommend this dealership to anyone and hopefully David will still be there.
1 people found this review helpful.
Response from current dealership:
WOW! Thank you for amazingly thorough 5 star rating of your experience at our dealership. We honored to have earned your business and high recommendation. The chill experience when entering our showroom and the quick response to your initial email is exactly what we expect from our team. I can almost guarantee David will be here for your next purchase as he has been with us for 13 years! In the meantime, if you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 9, 2018
Guru5W79X
Great place, Sean Weir was great salesmen, no pressure...highly recommend dealership
Response from current dealership:
Thank you for taking the time to award us with 5 stars!  It was a pleasure assisting you with your purchase.  We are honored to have earned your business and high recommendation.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 4, 2018
GuruD7CC2
It was very quick and csm was explained in details about the car . Appreciated
Response from current dealership:
Thank you for taking the time to award us with 5 stars!  We appreciate your business.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Dec 23, 2017
MJustine
Tricia was great
Response from current dealership:
Thank you for awarding us with 5 stars!  We could not agree more that Tricia is great.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Dec 22, 2017
It was a great experience we love our new ford transit
Response from current dealership:
Thank you for your business Jim!  We are thrilled you are enjoying the Ford Transit.  Let us know if you need anything at all.

Thanks Again,

Michael Kelley
General Manager
Dec 21, 2017
GuruFMJ7
Super responsive and professional.
Response from current dealership:
Thank you for awarding us with 5 stars!  We appreciate your amazingly kind words.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Dec 20, 2017
Great
Response from current dealership:
Thank you for awarding us with 5 stars Tony!

Michael Kelley
General Manager
Dec 4, 2017
Contact by email was courteous and friendly. Phone contact with salesperson left me feeling like she was annoyed with my questions.
6 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience Nancy.  We certainly wouldn't want anyone to think we are annoyed with their questions, that is the reason we are here!  We apologize you felt that way and we will do everything on our end to improve and make sure no other customer would ever feel that way.  If we can be of any assistance please do not hesitate to reach out to me directly.

Thanks Again,

Michael Kelley
General Manager
Dec 4, 2017
GuruZNJ4S
Very courteous and helpful.
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars.  If we can be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Nov 30, 2017
They responded quickly but was not able to make a deal.Have since found a vehicle elsewhere.
Response from current dealership:
Thank you for awarding us with 5 stars James!  We are disappointed we were unable to earn your business but we hope you were able to find a vehicle that best fit your needs.  

Thanks Again,

Michael Kelley
General Manager
Nov 21, 2017
shawnv
Didn’t buy a car but they where very helpfull on the phone
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars. It was our pleasure assisting you and we hope you were able to find a vehicle that best fit your needs.  If you need anything in the future do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Nov 12, 2017
I purchased a vehicle from Bourne’s over 2,000 miles away. I am extremely happy how my salesperson, Amy, provided pressure-free great service giving me the satisfaction and ease of doing something like this remotely. She was extremely helpful and addressed any questions immediately. I especially appreciated the video walk-around of the vehicle. On top of all that, it was a great price!
2 people found this review helpful.
Response from current dealership:
WOW!  2,000 miles away is a long way!  We are thrilled that Amy in our Express Team was able to provide you with all the information you needed even providing a video!  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Nov 8, 2017
Guru5FB2
Sales Lady was very professional and courteous. Unfortunately the truck was a 4X2 and not the 4X4 I was hoping for.
Response from current dealership:
Thank you for taking the time to award us with 5 stars.  We are disappointed we were unable to find a vehicle that fit your needs but we appreciate the opportunity.  If we can be of any assistance in your search for a pre-owned vehicle, please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Nov 8, 2017
GuruZBVNH
Good Amy is great
Response from current dealership:
Thank you for taking the time to award us with 5 stars.  We couldn't agree more that Amy is great, we are fortunate to have her on our team.  Let us know if we can be of any further assistance.

Thanks Again,

Michael Kelley
General Manager
Nov 5, 2017
Quick response. Set up a test drive but when we arrived the car wasn't there and had to be retrieved from another location. Then we were told it wouldn't start. After an hour they got the car there but its condition wasn't great. Offered to show us another similar car but then couldn't find it. A wasted afternoon.
7 people found this review helpful.
Response from current dealership:
Sorry to hear this.  We truly apologize that we wasted your time.  That is not at all the experience that a customer should have.  We appreciate the opportunity to earn your business and we are disappointed we failed at earning it.  If you are still in the market for a vehicle I would be more than happy to assist.  Please contact me at mike@bournes.com or 508-230-2903.  

Our sincere apologies,

Michael Kelley
General Manager
Nov 4, 2017
Heather Andrade
The dealership never responded to my inquiry. So my daughter and I drove there to look at the 2014 Mini as well as a 2003 Mountainer for my daughter. We arrived at 530 and a salesman came out to inform us they were closing at 6 so if we needed anything hurry up. There was a Ford Flex on the lot and we ask what year and what price this same salesman informed us it was a customers vehicle yet it was with all the ones for sale. He was rude and left the lot before closing time. They had a potential of selling 2 vehicles if they had been respectful and not in a hurry. We went to look and ask questions which possibly would of ended in 2 sales. Rudest person I have ever encountered at a dealership. We were a waste of his time because we arrived at 530 after sitting in traffic for an hour.
9 people found this review helpful.
Response from current dealership:
I am sorry to hear this.  This is not at all what we expect from out team.  I would like to gather more information from you as to who you worked with and what day this was.  If you could contact me directly at mike@bournes.com or 508-230-2903 it would be greatly appreciated.  

My sincere apologies,

Michael Kelley
General Manager
Nov 3, 2017
Excellent sales department; helpful and informative.
Response from current dealership:
Thank you for your kind words and 5 star rating Daniel.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Oct 19, 2017
5
Responded to my inquiry very quickly , have not gone any further in shopping for a vehicle
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to award us with 5 stars.  Thank you for the opportunity to earn your business.  If we can be of any help or assistance in your vehicle search please let us know.

Michael Kelley
General Manager
Oct 16, 2017
Hysonj
Excellent, if we lived closer the deal would be done.
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars.  We appreciate the opportunity to earn your business.  If we can be of any assistance in your search for a pre-owned vehicle let us know.

Thanks Again,

Michael Kelley
General Manager
Oct 7, 2017
meddo10
Good. But the sales rep need some more training. I went there with the intention to buy. Didn’t like the car I went there for but was interested in another. The sales rep make it seems more like figure it out yourself. Not giving enough info on the vehicle or even talk about it. Give you a key for test drive and boom want to make sale. Need more training. Thanks.
4 people found this review helpful.
Response from current dealership:
We appreciate your candid feedback.  We are disappointed we were unable to earn your business.  Our "No Hassle" pricing and customer service commitment can sometimes come off as hands off approach and that is not at all what we want our customers to experience.  Our goal is to assist you in purchasing a car, not selling you a car.  We will continue to train on this everyday and use the feedback to improve.  

Thanks Again,

Michael Kelley
General Manager
Oct 1, 2017
Not what I wanted in a car. Not the dealers fault but the dealer themself was quick to reply and answer questions on the car.
0 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business Doug.  Let us know if we can be of any assistance in your search for a pre-owned vehicle.

Michael Kelley
General Manager
Oct 1, 2017
They responded right way that’s great.
Response from current dealership:
Thank you for the opportunity to earn your business Marilyn.  Let us know if we can get you any further information.  

Thanks Again,

Michael Kelley
General Manager
Sep 16, 2017
Guru9NPP8
Promptly replied with the information requested. Friendly and courteous.
Response from current dealership:
Thank you for awarding us with 5 stars and for your kind words.  Let us know if we can be of any further assistance.  

Michael Kelley
General Manager
Sep 13, 2017
Very good.
Response from current dealership:
Thank you for awarding us with 5 stars Edith!
Aug 29, 2017
Dealer dose not negotiate price. charges 479$ Documentation fee! That must be why the car I was interested in has been on the website for 86 days
24 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business Keven.  You are correct that our documentation fee is $479 and we do have "No Haggle" pricing.  Some vehicles sell in the matter of days and some stick around for a little while, but we do price them aggressively based on market and Cargurus IMV.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 29, 2017
Bourne s auto were amazing. Not like those s other dealers where about 4 people would be running out to grab you.Everyone at Bourne s were great . To kim you were great.I mean really great. To you all 10 out of 10
Response from current dealership:
We think you are amazing as well Noel!  Thank you for your business and amazingly kind words.  We strive for 5 stars and thrilled we were able to provide you with the experience we expect from our team.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 27, 2017
I got a quickly response to my question.
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to provide your feedback.  It is our pleasure in assisting you with any questions you may have.  If you have any further questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 26, 2017
Short, sweet and very helpful
Response from current dealership:
Thank you for awarding us with 5 stars Zacheriah!  It was a pleasure assisting you with your pre-owned vehicle needs.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 26, 2017
The staff here are very personable and knowledgeable. The vehicle prices are reasonable and I like the fact that you can drive in and look at any car you want without being confronted by someone wanting to make a sale. There is no pressure but also no haggling. The price you see is usually the price you pay. Seems to be the theme with more dealerships these days. It's usually busy and they have a separate storage lot so call first if you see a vehicle online that you like.
3 people found this review helpful.
Response from current dealership:
Thank you for taking the time to award us with 5 stars Rich.  We are honored to have earned your business and your honest feedback.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 17, 2017
K9trainer
45
I look at this truck last week !I made the appointment at a certain time drove there and took me over an hour hit traffic . Then when I arrive at the dealer I was told that the truck was on the other parking lot .I waited another Half hour for the truck at this time I had mention to the salesman Carlos that I had made an appointment for 11:00 am the truck should have been ready then at this time he made another excuse that they were washing the truck and getting it ready .another half an hour went by the truck still not available he said he was looking for the key .be advised that when I got there they said they were moving the truck so now looking for the keys .on approximately 12:30 he finally had the truck running and the truck was so dirty and not even worth looking at.this dealer is not worth going to and they were a lot of people there getting lied to ,I would never buy a vehicle from a dealer that lied to me from the beginning .
13 people found this review helpful.
Response from current dealership:
I am sorry to hear about your experience and we disappointed we were unable to earn your business.  It sounds like this truck was early in our reconditioning process and was not up to your standards or our standards for that matter.  We apologize that you spent valuable time at our dealership and would do anything in our power to avoid a situation like this.  I am disappointed that you felt as though you were lied to and mentioned there were other people being lied to, this could not be further from the truth.  We have never lied to a customer and pride ourselves on providing a transparent buy
 More ...
Aug 16, 2017
Amy contacted me right away and was very accommodating in setting up an appointment convenient to my schedule.
Response from current dealership:
Thank you for awarding us with 5 stars Jack!  Amy appreciates your recognition and feedback.  If you need anything at all please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 12, 2017
Awesome, our daughter went the following day and bought another Cadillac. Our neighbors are also going to contact Bourne's.
Response from current dealership:
That is awesome!  We are honored to have earned your family's business and your recommendation.  If you need anything at all please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 6, 2017
Good experience was very helpful
1 people found this review helpful.
Response from current dealership:
Thank you for sharing your positive experience.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jul 25, 2017
Totally helpful in our search. Appreciate the sales service being helpful vs sales pressure which there was none. I'm buying a car vs getting sold a car is very different.
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience and award us with 5 stars!  We are honored to have earned your business.  The experience you described is exactly what every customer should expect when purchasing a vehicle from our dealership.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jul 14, 2017
ltullos
Very prompt reply, but when I asked about the ability to obtain an independent inspection they replied that they decided to wholesale it instead which raises questions about it's real condition. They did repond promptly to my questions however.
10 people found this review helpful.
Jul 13, 2017
Pat9618
Great dealership to work with .
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Pat!  Let us know if you need anything at all.

Michael Kelley
General Manager
Jul 11, 2017
The dealer responded right away but Easton felt a bit far from my hometown Bradford but given their service being top shelf, I may reconsider and make the drive. Thanks, M.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  If we can be of any assistance in your car search please let us know.

Michael Kelley
General Manager
Jul 7, 2017
They were very fast responder, even though I didn't get to buy the car ,they we're great.
4 people found this review helpful.
Response from current dealership:
Thank you for the opportunity, Mike.  If we can be of any assistance in your search for a pre-owned vehicle, please let us know.  Best of luck!

Michael Kelley
General Manager
Jul 3, 2017
Did a great job getting back and forwarding additional details.
3 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business, David.  Let us know if you need anything at all.

Michael Kelley
General Manager
Jun 28, 2017
This no haggle price dealership was an interesting experience. Test drove alone with no sales rep. I should've went on the highway but didn't want to get lost ( I am not from the area). I'd say they were responsive but not so quick that's bc it is a very busy place. Wish they were more thorough on explaining with the whole financial deal. We had a bit of misunderstanding that would've affected the whole payment plan. I've learned paying the sales tax and fees is considered a down payment. Another thing is, I don't know how the mechanics overlooked this one but I have to go back to get my break pads taken care of. Only had the car for 14 hours and I heard the scraping noise as I was driving on my street. I did remember my sales rep. (awesome sales representative is Kim-very helpful and honest with everything I asked and needed) mentioning about the brake pads at a somewhat low usage percent... I thought they would replace it since I gave the dealership a heads up that I will be going in to do the sign and drive. Inconvenient, due to the far drive and finding time to go, now. What is convenient is they offer registration in hand and if you transfer your plates over, it knocks off $35 dollars from the plates and registration fee. I asked if I should bring my plates via text but that was ignored so I ended up paying the $135, bummer. Overall, no pressure for upsells. My purchase went by smooth and quick after I came to a payment agreement. I am happy with the purchase; it had everything I was looking for as my next car.
7 people found this review helpful.
Response from current dealership:
Thank you for your business and for taking the time to provide us with your honest feedback.  We have a few things we can improve on, but we are thrilled you are happy with your purchase and it was smooth and quick.  If you have any further questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jun 13, 2017
fwb
good follow-up; just didn't buy a vehicle from them (not for any particular reason)
Response from current dealership:
Thank you for awarding us with 5 stars!  Let us know if we can be of any assistance at all and good luck in your vehicle search.

Michael Kelley
General Manager
Jun 6, 2017
Great experience. Dealers have a low-key, low-pressure approach to selling cars, which is much appreciated. Special thanks to Sue, who was more than accommodating to my infant son and I during our visit.
May 27, 2017
Good
0 people found this review helpful.
May 26, 2017
Amy was prompt and kept in touch while we considered our options. When we bought our car elsewhere, she congratulated us and asked that we keep them in mind next time - which we definitely will do!!
1 people found this review helpful.
May 23, 2017
Very responsive.
0 people found this review helpful.
May 18, 2017
Good business. Great follow up and attentive to our needs
1 people found this review helpful.
May 16, 2017
Contacted them and got a call back within minutes! Talked to one of their salesmen and he was very polite and courteous regardless if I had already found one! Excellent service. But unfortunately found the vehicle I was looking for elsewhere. Thanks for reaching out to me and being on top of your game!
1 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Francisco!  We appreciate the opportunity to earn your business, it was a pleasure assisting you.  We hope you are enjoying your vehicle and if we can be of any assistance in the future please let us know.

Thanks Again,

Michael Kelley
General Manager
May 16, 2017
GuruNJ6D
Truck was not available when I went for a test drive. Great people though.
Response from current dealership:
Sorry to hear the truck was already sold to another customer.  We appreciate your kind words about our amazing staff.  If we can be of any assistance in your search for a pre-owned vehicle please let us know.

Thanks Again,

Michael Kelley
General Manager
May 12, 2017
Kasey Lee
the cars check engine light came on as soon as test drove it and they said cause it had been sitting around.. that doesn't happen
13 people found this review helpful.
Response from current dealership:
Sorry to hear this Kasey.  We do perform a 115 multipoint certification on every vehicle to address everything that is a maintenance and safety concern.  It is unfortunate that the check engine light came on during your test drive and we have since addressed and repaired the issue.  If we can be of any assistance in you search for a pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
May 11, 2017
Great place, very nice people, turns out it wasn't what I was looking for. But I would recommend them to my friends.
Response from current dealership:
Thank you for the opportunity to earn your business.  If we can be of any assistance with your search for a pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 21, 2017
Aaaardvarkk
Derek was great. Didn't find the car for me, but I would love to buy from them.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  It was a pleasure assisting you and if you have any questions please do not hesitate to contact us.  

Thanks Again,

Michael Kelley
General Manager
Apr 20, 2017
Seven_8509
Great experience from start to finish. Jess was friendly, knowledgeable, and easy to work with. She accommodated my needs and now, thanks to her, and the other staff at Bourne, my new car is sitting in my driveway. I will definitely recommend this dealership to friends & family, and would not hesitate to work with them again in the future!
4 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle.  Jess is a dedicated professional who is committed to a high level of customer service, we are very fortunate to have her on our team.  Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" buying experience.  If you need anything at all please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 12, 2017
Awesome Dealership and pricimng. in and out in less than two hours!
1 people found this review helpful.
Response from current dealership:
Thank you for your business Frank!  We are honored to have earned your 5 star rating.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 30, 2017
jnitzberg
Bourne's Auto Center was very friendly and reasonable. They were up front and honest about the every question I had vehicle I ultimately purchased. They offered to let me bring the car to a mechanic just to make sure I was comfortable. They worked with me on the interest rate and followed up with me after I bought the car to make sure I was happy. I definitely recommend doing business with them.
4 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience and award us with 5 stars.  It was a pleasure assisting you with your purchase and obtaining you suitable financing.  Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 6, 2017
Rose Moriarty
did not end up seeing this car, but the staff were lovely and professional over the phone
2 people found this review helpful.
Response from current dealership:
Thank your for the opportunity to earn your business, Rose.  If you need any assistance at all please do not hesitate to contact us.  Good luck in your car search.

Michael Kelley
General Manager
Feb 26, 2017
Insight_688
Pushy with test drive and didn't answer email questions.
3 people found this review helpful.
Response from current dealership:
Sorry to hear you were only able to earn 3 stars from you.  We have a team dedicated to answer all email inquiries, I am sorry to hear we were unable to answer all of your questions.  If you would like to discuss your experience further or need any further assistance please contact me directly at 508-230-2903.

Michael Kelley
General Manager
Feb 23, 2017
Great selection.Friendly.Bought car and drove out same day
Response from current dealership:
Thank you for your business and for taking the time to award us with 5 stars.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 20, 2017
Was pleased with service I received
1 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle needs.  If we cn be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Feb 14, 2017
Such a good staff, really quick response, but did not get a car,,,,yet.
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience thus far.  If we can be of any assistance in your car search please let us know.  Best of luck finding a vehicle that fits your needs.  

Thanks Again,

Michael Kelley
General Manager
Feb 11, 2017
I contacted Bourne's on a lincoln mkx, they got back to me right away,I schedueled a test drive and had to cancel. they a very nice and I'd recommend them to my friends. Thank you
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience!  It was a pleasure assisting you and we appreciate your business and recommendation.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again

Michael Kelley
General Manager
Feb 9, 2017
I did not feel like we were being hustled from car salesman. They where extremely professional and very easy to deal with. They let you walk the lot without being attacked from the sales team. Great experience and I will highly recommend.
5 people found this review helpful.
Response from current dealership:
Thank you for your high recommendation Adam!  We are honored to have earned your business and your 5 star rating.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 3, 2017
Dealership is incredibly disorganized. No adult leadership at all. Sales manager stayed in his office playing with a water bottle, while chaos reigned... seems as though it's run by kids... no one over the age of 25! I finally had to leave... very, very poorly run...
9 people found this review helpful.
Response from current dealership:
I am sorry to hear this.  It doesn't sound like our dealership at all.  Our Sales Manager does not have an office, the only offices we have are for customers to sign documents.  We don't have anyone on our sales team that is under the age of 25.   There is no doubt Saturday afternoon is the busiest time at our dealership and we do our very best to assist every customer.  I am sorry we were unable to earn your business.  

Michael Kelley
General Manager
Feb 3, 2017
Dianeki
Got back quickly
0 people found this review helpful.
Feb 2, 2017
Excellent dealership experience. I would recommend them to everyone I know!
0 people found this review helpful.
Response from current dealership:
Thank you Patrick!  We are honored to earn your business and your five star review.  Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service experience.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 11, 2017
On my way to see car
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to award us with 5 stars Joseph!
Jan 1, 2017
I emailed this dealer about a vehicle they had advertised. It had been advertised for 3 days. Two of those 3 days were over the Christmas holiday weekend when the dealership was closed. I emailed them on Christmas, I did not expect an answer that day obviously! I received an automated email that a representative would respond in an hour, so I expected to hear from them in the early a.m. on Monday, they opened at 9 a.m. I received an email at 4:32 p.pm on Monday telling me that the vehicle was not available, a deposit had been received for the vehicle. I do not finance vehicles. I am a cash buyer and told them so. They did not have the courtesy to abide by their own stated response policy. I doubt that they received a deposit for the vehicle over the Christmas weekend, but stranger things have happened. After reading all of the other reviews by other customers I am not surprised at this behavior. P.S.--6:22 p.m. vehicle is still listed for sale on their website as well as Car Gurus, interesting! 12-27-16 10 a.m. vehicle still listed on website for sale, interesting! To the dealer management, I did read all the reviews, (as opposed to your terse response) before I posted. I came easily to the conclusion that I would be better off looking at other dealers. It is what it is. The poor customer service speaks for itself. Have a nice day. There will be no more contact. P.S.-- The dealership, did contact me off line in an attempt to smooth over this botched interaction with their dealership. I am not interested in hiding dirty laundry, nor will I be a party to any attempt to do so.
18 people found this review helpful.
Response from current dealership:
Sorry we were unable to earn your business.  I wouldn't ask or expect for you to hide anything.  Best of luck in your car search.  
Dec 23, 2016
Felt like cattle. Service push thru no time they do multiple customers at time horrible service
14 people found this review helpful.
Response from current dealership:
Sorry to hear that Mike.  We do have a large inventory and our staff will deal with multiple customers during our busier times and that it is not ideal.  I would be happy to assist you personally if would be willing to give us another chance.  Please contact me directly if I can be of any assistance.  

Michael Kelley
General Manager
508-230-2903
Dec 12, 2016
Dealer contact me and was very nice and accommodating.
2 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  If you have any questions or concerns please do not hesitate to contact us.
Dec 12, 2016
I went to test drive the car on a Tuesday afternoon. It was a little difficult to get someone to help when I walked into the dealership. No one seemed to acknowledge me until I actually had to ask for help. The lady that did help me out was very helpful and not pushy at all. I would recommend this dealership even though I didn't purchase the car.
3 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience.  We are disappointed we were unable to earn your business.  If we can be of any assistance please do not hesitate to contact us.
Dec 9, 2016
They dont read your comments and disregard what you wrote when they do. They also have multiple people contact and basically push you with no regard other than to get you in there
5 people found this review helpful.
Response from current dealership:
I am sorry to hear that Jill.   If you would be able to provide me with additional information I would like to review your contacts and see why we were unable to answer your questions.  If you are still in the market for a pre-owned vehicle please reach out to me directly and I will be sure get you all the information you need.  My email is mike@bournes.com and my direct line in the office is 508-230-2903.

Thank you for bringing this to my attention.

Michael Kelley
General Manager
Dec 7, 2016
Great company, professional sales person. No haggle price. I purchase the vehicle and I am very please with the vehicle.
1 people found this review helpful.
Response from current dealership:
Kevin we are thrilled you are pleased with your vehicle!  We appreciate your business and your kind words.  If you have any questions or concerns please do not hesitate to contact us.
Nov 20, 2016
Very good
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to award us with 5 stars!
Nov 16, 2016
This is a five star dealer the pricecwas good and they have a really good staff.
0 people found this review helpful.
Response from current dealership:
Thank you for your business Andrew!  We appreciate you taking the time to award us with 5 stars and for your kind words.  Any questions or concerns please do not hesitate to contact us.

Nov 14, 2016
Great place to shop for a car.
0 people found this review helpful.
Response from current dealership:
Thank you Joseph!  We appreciate you taking the time to award us with 5 stars.  Any questions or concerns please do not hesitate to contact us.

Nov 1, 2016
Poor communications. Like I was getting quick answers that didn't address the questions I asked.
4 people found this review helpful.
Response from current dealership:
Sorry we were unable to answer your questions William.  We are disappointed we were unable to earn your business.  We have two employees dedicated to answering all online inquiries for this very reason.  If you are in need of any further assistance please do not hesitate to contact me directly at 508-230-2903.

Michael Kelley
General Manager
Sep 6, 2016
my only contact was by phone. didn't buy the car. but they were prompt, helpful and courteous.
2 people found this review helpful.
Response from current dealership:
Thank you for your kind words.  Please let us know if we can be of any assistance.
Aug 16, 2016
Absolutely Super. We did buy our car here.
2 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center!
Aug 16, 2016
Sales associate assigned too busy to really assist or talk while others seemed available. Very low trade in assessment. Won't ever go back there. Not for me
4 people found this review helpful.
Response from current dealership:
Sorry to hear about your experience and that we were unable to earn your business.
Aug 15, 2016
Great dealership. Everything I could ask for .... and get this HONEST ! Wow what a concept not seen in almost all the others.....
1 people found this review helpful.
Response from current dealership:
Thank you Ellen!  We appreciate your business and your 5 star review.
Aug 11, 2016
Very professional. comfortable no pressure setting. However, absolutely nothing is negotiable and found better pricing down the road.
5 people found this review helpful.
Response from current dealership:
Sorry to hear we were unable to earn your business.  We do price our vehicles very competitively to market and our surprised to hear you were able to find a better deal.  None the less we wish you luck with your vehicle.
Aug 10, 2016
Sburke10
People were nice just couldn't come to an agreement.
3 people found this review helpful.
Response from current dealership:
Thank you for your kind words.  We are disappointed we were unable to earn your business.  Let us know if we can assist in any way.
Aug 9, 2016
Friendly and accommodating staff. No haggling, no hassle. Huge inventory. I will recommend this dealer to friends and family.
1 people found this review helpful.
Response from current dealership:
Thank you so much Kristen!  Your business and your recommendation are extremely important to us.  Let us know if you need anything at all.
Aug 8, 2016
Very professional. Very efficient. Would go back to purchase again.
1 people found this review helpful.
Response from current dealership:
Thanks Tom!  It was a pleasure assisting you.  We look forward to seeing you again.
Aug 1, 2016
Poor. Car was beat up, dirty and needed a jump start. They new I was coming but did not prep car.
6 people found this review helpful.
Response from current dealership:
That is frustrating for us John.  We apologize as we try to do everything we can to prevent a scenario like that.
Jul 30, 2016
I felt the car was a bit overpriced and needed some work. The young man I dealt with, Tre, was very pleasant and helpful during the test drive.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business and your kind words about Trey.  We are disappointed we were unable to earn your business.  If we can help in anyway please let us know.
Jul 27, 2016
gailvogel
They contacted me but no follow up.
1 people found this review helpful.
Jul 18, 2016
Very nice dealership, but very skimpy on trade value of car. Very disappointed
3 people found this review helpful.
Jul 13, 2016
Vehicle was not available that I reached out regarding, however it stayed on the site for some time even after I knew it was no longer available.
4 people found this review helpful.
Jul 11, 2016
Quick response
Jul 7, 2016
musthavewater
Answered all questions promptly, and sent detailed photos and carfax report immediately. Very easy to deal with.
0 people found this review helpful.
Jul 1, 2016
This dealership was very impressive in that it was large and loaded with inventory. There were plenty of sales associates but there were also so many customers that it seemed a bit chaotic. The sales rep that I was meeting was so busy I barely had a chance to talk to him. When I finally asked if we could negotiate the price he was quick to let me know that there was no negotiating at that dealership. He was friendly however and I did find a truck somewhere else. Funny thing though, a week later the price of the truck I was interested in dropped a $1000!
5 people found this review helpful.
Jun 24, 2016
Great Experience! Got a great deal on a sweet car
0 people found this review helpful.
Read 75 old reviews
Jun 22, 2016
Excellent buying experience. Courteous & professional. No pressure atmosphere.
0 people found this review helpful.
Jun 20, 2016
Asked them to let me know by text if car I was interested in was sold before I headed over there. Was informed upon arrival that it was sold and I had driven 45min for nothing.
6 people found this review helpful.
Jun 15, 2016
Now I know why the truck was on the lot for so many days. Prior owner had a dog, truck never cleaned or detailed and the transmission skipped between 1st and 2nd gears. Sales people were nice. Just thrown off by the dirty test drive.
3 people found this review helpful.
May 30, 2016
I did not go beyond the initial contact.
1 people found this review helpful.
May 10, 2016
I bought my 4th car from them. And i must say,this was the experience to remember. It was so straight forward in all the conversations here. They offered a great price and stuck to it. They never tried to insist me buting other value added packages, warranties etc. For test drive, they just gave me the key and told to drive in whatever way possible and take as much time as possible. They definately deserve my referral.
1 people found this review helpful.
May 8, 2016
Never went there but they responded real quick and very polite
0 people found this review helpful.
May 2, 2016
They confirmed the appointment to buy the 2013 infiniti g37 coupe but when I arrived they told me it is not available.
5 people found this review helpful.
Apr 30, 2016
answered my questions
0 people found this review helpful.
Apr 22, 2016
Very pleasant, I was contacted by email and given plenty of information.
1 people found this review helpful.
Apr 10, 2016
It was such an easy and painless visit even though it was on a busy Saturday. Tanya and David were fantastic.I spotted a car as soon as I drove into the lot that caught my eye and took it for a test drive. The price was almost the same as the one I had been researching on line but a much better car. After an hour, I was the owner of a Cadillac XTS luxury edition and not long after that I was driving home in my new car. It was by far the easiest purchase I have ever made in my life.
1 people found this review helpful.
Apr 7, 2016
Made an appointment to see the car. When I got there after 1 hour driving they told that the car is not here. Very Unproffessional !!!!
7 people found this review helpful.
Apr 2, 2016
very good
Mar 31, 2016
Easy to work with. Very professional
Mar 29, 2016
Mar 26, 2016
Bunch of jokers. No negotiations makes it feel like one is not getting a good deal.
6 people found this review helpful.
Mar 22, 2016
Staff was friendly and helpful and made sure to explain everything throughly. Great experience and ended up with a car that I love.
Mar 19, 2016
Multiple contacts, but car not for us because not automatic trans.
Mar 18, 2016
Great follow-up both email and call
Mar 6, 2016
Terrible experience. We waited quite a while for them to get the car i was looking at for a test drive. Then they insulted me right to my face. I was trading in. A vehicle with low miles I had checked kbb trade in value ranged from 12k to 15k they offered me 3k. I would never go here again.
7 people found this review helpful.
Feb 28, 2016
No pressure. Great to work with.
Feb 23, 2016
Everything went very smoothly and they were very quick and professional. An overall great experience.
Feb 20, 2016
Friendly, knowledgable, not pushy
0 people found this review helpful.
Feb 19, 2016
Very polite
Feb 19, 2016
Chris Tortorello
Amy, the customer service person is great, perhaps the most courteous and friendly I have encountered while shopping. But, as for the dealership, I will not be pursuing, cause interestingly, while I was exchanging emails, the car price shot up ~$600...on a car sitting over 200 days...and its price already lowered...hmm
4 people found this review helpful.
Feb 13, 2016
Pros: Not pushy at all, the assistant gives a lot of freedom. Recently paid a deposit on a car there. Cons: Sales are busy down there and sometimes needs waiting.
Feb 4, 2016
Amy, my customer service person was great, however, went for the test drive to find the car was sold.
4 people found this review helpful.
Jan 27, 2016
aleisikorovsky
I don't currently have a car so it would be a commitment to come see them. I asked them to calculate the out-the-door cost for me and I never heard back.
3 people found this review helpful.
Jan 23, 2016
Ahajd
This purchase was easy, the people at Bourne's were professional, great experience.
Jan 16, 2016
They are great!
Jan 5, 2016
Says that they are giving you the best price and won't go lower but if the car sits on the lot they lower the price, they lie to the public
2 people found this review helpful.
Dec 29, 2015
DellH
All we did was take a test drive, no negotiations, so hard to know how they would be once that started. Test drive went well, Mario courteous and helpful.
Dec 19, 2015
Very disappointing..... I called and set up an appointment to test drive a car. My husband and I drove an hour to this location only to get there and have an acociate tell us that the man we had an appointment with was off that day and the car was not at the dealership! It was out being serviced! So unprofessional!!!!
3 people found this review helpful.
Dec 13, 2015
They responded within a day and I scheduled a test drive with the vehicle. They were very pleasant to deal with. I ended up buying a different vehicle elsewhere
1 people found this review helpful.
Dec 11, 2015
They were very helpful! I highly recommend them!
Dec 6, 2015
timely response
Nov 1, 2015
Sales was good but i didn't like the car
1 people found this review helpful.
Oct 28, 2015
5 stars-Bournes sold me my beautiful new Infiniti G37 convertible. Completely pleasant no pressure buying experience!
Oct 28, 2015
They responded very fast even offering other selection as the one vehicle I was inquiring was under agreement
Oct 16, 2015
They responded, but unfortunately the car was sold already.
Oct 8, 2015
No pressure sell
Oct 4, 2015
rick1942
took 4 days to respond, and then didn't answer 1 of the 2 questions I asked.
1 people found this review helpful.
Sep 24, 2015
The dealership got right back to me.
Sep 13, 2015
I had been interested in buying this car, but registering it in CT. Had the salesperson mentioned the possibility of delivering it to me in CT I would definitely have purchased it, but he didn't offer that option until after I had committed to a car from a CT dealer. Otherwise, very good experience ... still wish I could have purchased this one.
1 people found this review helpful.
Aug 25, 2015
5stars
Aug 12, 2015
Terrible experience!! Vehicle had major work needed! The worst part they didnt even know, which means they do not service their cars before putting them on the lot.
2 people found this review helpful.
Jun 29, 2015
Poor customer service.no follow up to inquiries made on taking a car to private mechanic to be checked out
1 people found this review helpful.
Response from current dealership:
I am sorry for the miscommunication regarding having our vehicle checked out by a private mechanic.  We do allow this to happen when we have a deposit on the vehicle before the customer purchases the vehicle.  In fact it is a rather common occurrence.  I am sorry that we were unable to earn your business.  Best of luck in your car search.

Sincerely,

Michael Kelley
General Manager
Jun 5, 2015
Said car was on its way, called to put deposit. Car was gone.
1 people found this review helpful.
Response from current dealership:
Sorry to hear that the vehicle was sold before you had the opportunity to purchase it.  Hopefully you will consider us in the future.  

Sincerely,

Michael Kelley
General Manager
May 30, 2015
Overall great experience. Seng Pell our salesman did a great job all the way through the process.
Response from current dealership:
Thank you for your business and for your kind words about Seng.  It was a pleasure assisting you with your purchase.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
May 15, 2015
Their mechanics do not inspect the cars before selling them!!! They tell you they perform a 100 point inspection before they sell cars off their lot. Impossible. I purchased a truck from and took it to my mechanic
1 people found this review helpful.
Response from current dealership:
Thank you for you review.  I would like to discuss your purchase and the repairs your mechanic is recommending.  Please contact me at 508-230-2903 or via email at mike@bournes.com.

Michael Kelley
General Manager
May 7, 2015
Best car buying experience I have ever had.
Response from current dealership:
That is great to hear!  Thank you for taking the time to review us.

Michael Kelley
General Manager
May 7, 2015
gmne
So far it's been a great experience!
Response from current dealership:
Thank you for awarding us with five stars.  We appreciate your business!!

Michael Kelley
General Manager
Apr 26, 2015
The vehicle was gone before I could look at it. :( They did send me an email about it.
Apr 19, 2015
Car already had a deposit, seems that happens a lot.
Aug 19, 2013
bobbyd1943
Nice people , good prices , a long way to go for me but worth the trip.
Jan 6, 2013
Dan was very helpful and the deal was a good one
Jan 4, 2013
Didn't know where S Easton was, its next to Brocton. My sales rep, David Olson, was straight forward and honest. He worked with my schedule and the dealership provide excellent quality
0 people found this review helpful.
Nov 10, 2012
angelsober98
poor we called them on the way to go look at a car and they told us someone already put a deposit online but they didnt ask us if we were interested in anything else or try to help us so we turned around and went home! then we noticed add still on weeks later and we contacted them again and they still had vehicle. Hmmm seems sad they didnt want to try harder to sell us the vehicle or a vehicle
Oct 12, 2012
Their customer service sucks! After leaving a $300 deposit, I called daily to follow up with them regarding financing. The financial manager's voicemail is always full and salesman never returned phone calls. Only when I showed up in person is when I could get answers. This went on for a week until I ask for my deposit back. The only good I can say is they didn't give me a hard time getting my deposit back!
Sep 17, 2012
Never called back after deal fell through to follow-up on truck I was interested in. I called back after i saw re-listed. Never followed up when they stated (Monday) after i placed a security deposit to have them investigate issues. I had to call sales associate Wednesday just to find out they would not negotiate price commensurate to issues I found with truck. told to correct issues but they claimed they never found one. Cookie cutter sales experience.Could have gotten same experience from vending machine. Still have not received my refund for deposit after 5 days. Only good part was they let me fully inspect (on a lift) and drive truck.
Sep 17, 2012
hvanders
dealer had sold he car I wanted. He did get back to me
Sep 4, 2012
Went to look at a car advertised and described in detail as a Toyota Highlander Sport Version. Made an appointment as it was some distance away. Looked at the car, it was the base model and not the sport version. They used stock details that did not apply to the car. Went to find the salesman who had me wait as he was dealing with someone else. His comment was, "its the only red one we have". No apology. In addition the car was blatantly dirty inside, worn beyond the expected amount for the mileage and expensive when compared with the Edmunds valuation. We wasted an afternoon. An indifferent dealer!
Sep 1, 2012
nancie7870
5
Offered me way below blue book price for my trade on by 1500-2000
1 people found this review helpful.
Aug 31, 2012
Good experience. Best price with a no haggling policy. Was very pleased with my deal.
Aug 24, 2012
Jul 28, 2012
dealer responded,but was some damages in the car.
Jul 19, 2012
Quick email response
Jun 2, 2012
car was junk
May 14, 2012
Although I have not yet purchased a vehicle, I did have an opportunity to vist Bourne's Auto and test drive THREE vehicles. It was raining that day, but it was the only free day I had to look at cars. The salesman was very patient and accomodating. I will probably return to Bourne's Auto because there was absolutley NO pressure techniques used. Although I didn't get to the next step (finance), I appreciated the pateince and and no pressure sales.
May 8, 2012
helpful didnt buy car
Apr 20, 2012
Horrible would not recommend this dealer at all.
Apr 17, 2012
pavelmontas
great place no waste of time very helpful and courteous, A+
Mar 20, 2012
May be you should teach your salesman to not be so loud when bashing a customer thats sitting two feet away.
Mar 13, 2012
nice young crew, they don't waste any of your time. If we could have come to terms on the BMW I wanted, I would of purchased tight there
Feb 18, 2012
no response
Dec 13, 2011
Treated very fairly by salesman David Olsen and would buy another car from again. No pressure whatsoever and very friendly. Brian W.

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