Bourne's Auto Center

135 Belmont St
South Easton, MA 02375

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Sales: (508) 205-1624

Service: (508) 230-5885

Today 9:00 AM - 4:00 PM (Open Now)
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https://static.cargurus.com/images/forsale/2019/09/10/18/25/2013_gmc_sierra_1500-pic-5617561760551246686-152x114.jpeg

2013 GMC Sierra 1500 SLE 4WD Used Cars in South Easton, MA 02375

Great Deal
$3,317 BELOW
CarGurus IMV of $18,807

Price: $15,490

Mileage: 99,788

Location: South Easton, MA 02375

Certified Pre-Owned: No Transmission: Automatic Color: Burgundy Description: Used 2013 GMC Sierra 1500 SLE 4WD for sale - $15,490, 99,788 miles
https://static.cargurus.com/images/forsale/2019/10/14/06/37/2012_ram_2500-pic-4870519827778282077-152x114.jpeg

2012 Ram 2500 Laramie Crew Cab 4WD Used Cars in South Easton, MA 02375

Great Deal
$5,410 BELOW
CarGurus IMV of $35,100

Price: $29,690

Mileage: 83,340

Location: South Easton, MA 02375

Average time on market: 36 days Certified Pre-Owned: No Transmission: Manual Color: Red Description: Used 2012 Ram 2500 Laramie Crew Cab 4WD for sale - $29,690, 83,340 miles with Navigation System, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2019/10/13/18/34/2017_gmc_acadia-pic-4787183991224024398-152x114.jpeg

2017 GMC Acadia Limited AWD Used Cars in South Easton, MA 02375

Great Deal
$3,282 BELOW
CarGurus IMV of $27,472

Price: $24,190

Mileage: 41,288

Location: South Easton, MA 02375

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2017 GMC Acadia Limited AWD for sale - $24,190, 41,288 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Tow Package
https://static.cargurus.com/images/forsale/2019/07/05/18/45/2015_cadillac_xts-pic-6049825104214384194-152x114.jpeg

2015 Cadillac XTS Platinum V-Sport AWD Used Cars in South Easton, MA 02375

Great Deal
$3,217 BELOW
CarGurus IMV of $29,207

Price: $25,990

Mileage: 29,893

Location: South Easton, MA 02375

Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2015 Cadillac XTS Platinum V-Sport AWD for sale - $25,990, 29,893 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control
https://static.cargurus.com/images/forsale/2019/09/30/19/22/2017_lexus_nx_200t-pic-1941590962362694597-152x114.jpeg

2017 Lexus NX 200t AWD Used Cars in South Easton, MA 02375

Great Deal
$3,299 BELOW
CarGurus IMV of $28,289

Price: $24,990

Mileage: 34,992

Location: South Easton, MA 02375

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2017 Lexus NX 200t AWD for sale - $24,990, 34,992 miles with Leather Seats, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2019/10/08/11/29/2019_bmw_5_series-pic-8338303197163169413-152x114.jpeg

2019 BMW 5 Series 530i xDrive Sedan AWD Used Cars in South Easton, MA 02375

Great Deal
$7,404 BELOW
CarGurus IMV of $50,894

Price: $43,490

Mileage: 7,148

Location: South Easton, MA 02375

Average time on market: 72 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2019 BMW 5 Series 530i xDrive Sedan AWD for sale - $43,490, 7,148 miles with Navigation System, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2019/10/17/19/01/2017_buick_enclave-pic-7871785668936479535-152x114.jpeg

2017 Buick Enclave Leather FWD Used Cars in South Easton, MA 02375

Great Deal
$3,247 BELOW
CarGurus IMV of $26,237

Price: $22,990

Mileage: 27,199

Location: South Easton, MA 02375

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Brown Description: Used 2017 Buick Enclave Leather FWD for sale - $22,990, 27,199 miles with Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2019/03/22/18/23/2016_chevrolet_equinox-pic-3985611914485642651-152x114.jpeg

2016 Chevrolet Equinox LTZ AWD Used Cars in South Easton, MA 02375

Great Deal
$2,821 BELOW
CarGurus IMV of $19,011

Price: $16,190

Mileage: 43,241

Location: South Easton, MA 02375

Average time on market: 48 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2016 Chevrolet Equinox LTZ AWD for sale - $16,190, 43,241 miles with Leather Seats, Backup Camera, Driver Confidence Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/10/14/18/53/2016_honda_cr-v-pic-3093670235385760968-152x114.jpeg

2016 Honda CR-V EX AWD Used Cars in South Easton, MA 02375

Great Deal
$2,246 BELOW
CarGurus IMV of $19,236

Price: $16,990

Mileage: 34,322

Location: South Easton, MA 02375

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Brown Description: Used 2016 Honda CR-V EX AWD for sale - $16,990, 34,322 miles with Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2019/03/22/18/23/2017_chevrolet_equinox-pic-7792369053177869316-152x114.jpeg

2017 Chevrolet Equinox Premier AWD Used Cars in South Easton, MA 02375

Great Deal
$2,859 BELOW
CarGurus IMV of $19,349

Price: $16,490

Mileage: 62,757

Location: South Easton, MA 02375

Average time on market: 46 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2017 Chevrolet Equinox Premier AWD for sale - $16,490, 62,757 miles with Leather Seats, Backup Camera, Driver Confidence Package, Navigation System, Technology Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/08/20/06/28/2016_subaru_crosstrek-pic-1662737228966968232-152x114.jpeg

2016 Subaru Crosstrek Premium Used Cars in South Easton, MA 02375

Great Deal
$2,055 BELOW
CarGurus IMV of $20,045

Price: $17,990

Mileage: 23,991

Location: South Easton, MA 02375

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Gray Description: Used 2016 Subaru Crosstrek Premium for sale - $17,990, 23,991 miles with Backup Camera
https://static.cargurus.com/images/forsale/2019/05/24/18/40/2017_buick_enclave-pic-7852666478910581216-152x114.jpeg

2017 Buick Enclave Premium AWD Used Cars in South Easton, MA 02375

Great Deal
$2,844 BELOW
CarGurus IMV of $29,634

Price: $26,790

Mileage: 35,818

Location: South Easton, MA 02375

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2017 Buick Enclave Premium AWD for sale - $26,790, 35,818 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/11/18/58/2017_ford_escape-pic-41264152082773397-152x114.jpeg

2017 Ford Escape SE AWD Used Cars in South Easton, MA 02375

Great Deal
$2,405 BELOW
CarGurus IMV of $17,395

Price: $14,990

Mileage: 37,688

Location: South Easton, MA 02375

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Grey Description: Used 2017 Ford Escape SE AWD for sale - $14,990, 37,688 miles
https://static.cargurus.com/images/forsale/2019/05/14/19/04/2017_toyota_rav4-pic-1543050431557030407-152x114.jpeg

2017 Toyota RAV4 Limited AWD Used Cars in South Easton, MA 02375

Great Deal
$2,598 BELOW
CarGurus IMV of $26,388

Price: $23,790

Mileage: 10,198

Location: South Easton, MA 02375

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Description: Used 2017 Toyota RAV4 Limited AWD for sale - $23,790, 10,198 miles with Leather Seats, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2019/01/25/18/07/2013_chevrolet_silverado_1500-pic-1175580177623340864-152x114.jpeg

2013 Chevrolet Silverado 1500 LT Crew Cab 4WD Used Cars in South Easton, MA 02375

Great Deal
$3,246 BELOW
CarGurus IMV of $24,736

Price: $21,490

Mileage: 46,962

Location: South Easton, MA 02375

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2013 Chevrolet Silverado 1500 LT Crew Cab 4WD for sale - $21,490, 46,962 miles
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 14, 2019
This place is very professional and trust worthy, I can see why they are the best and continue to impress buyers like me, no hassling and no waiting forever.. your in and out.
Response from current dealership:
WOW!  Thank you for your kind words Damon!  The 5 star experience you described is exactly what every customer should expect from our team.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Oct 13, 2019
2468even
Good
Response from current dealership:
Thank you for awarding us with 5 stars!

Michael Kelley
General Manager
Oct 13, 2019
Smooth operation.
Response from current dealership:
Thank you for awarding us with 5 stars Sebastian!  Let us know if you need anything at all.

Michael Kelley
General Manager
Oct 1, 2019
Guru5YGMM
very good
Response from current dealership:
Thank you for awarding us with 5 stars!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Sep 30, 2019
Guru1R32K
Good experience
Response from current dealership:
Thank you for awarding us with 5 stars!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Sep 26, 2019
I had an excellent experience at Bourne's. This was the best price on CarGurus, and I had my new truck in 24 hours. 5 stars.
Response from current dealership:
Thank you for your 5 star rating Bill!  We greatly appreciate your business.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Sep 24, 2019
Very friendly and helpful staff
Response from current dealership:
Thank you for your 5 star rating and kind words Julian.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Sep 20, 2019
RGRAN19
responsive but closed on Sunday and Labor day.
Response from current dealership:
Thank you for you 4 star rating.  We appreciate the opportunity to earn your business.  We do give our employees Labor Day off to enjoy time with their families.  They work long hours and this is one little thing we can do for them.  Let us know if we can be of any assistance in your search for a pre-owned vehicle.

Thanks Again,

Michael Kelley
General Manager
Sep 14, 2019
Amy p was very helpful answered all my questions.
Response from current dealership:
Thank you for your 5 star rating John!  Let us know if you need any further assistance.

Michael Kelley
General Manager
Sep 13, 2019
Guru1T7HP
The dealership emailed me back right away. I did end up buying the car.
Response from current dealership:
Thank you for your business!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Sep 2, 2019
WoodyHarperJr
Start to finish it was great. No pressure from the test drive, to where they let you drive on your own, to the financing, to the delivery. They fixed all the little small issues I may have found during the test drive with no questions asked. I would recommend this dealership to any and all.
Response from current dealership:
Thank you for your business and recommendation!  The "no pressure" experience you described is exactly what every customer should expect from our team.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 28, 2019
Nice people
Response from current dealership:
Thank you for your kind words and 5 star rating!

Michael Kelley
General Manager
Aug 24, 2019
Dan88USA
Dealer reached out right away, which is common. Wasn’t pushy, but asked me to get back to them whenever I was interested in discussing a test drive. Did not offer a free hold of the vehicle, but offered a fully refundable hold. I took a chance that the car would still be available instead of tying up my credit card. Overall, very helpful.
Response from current dealership:
Thank you for taking the time to review your experience.  If we can be of any assistance in your search for a quality pre-owned vehicle please do not hesitate to reach out.

Thanks Again,

Michael Kelley
General Manager
Aug 15, 2019
No pressure.
Response from current dealership:
Thank you for your 5 star rating Paul!  The no pressure experience you described is exactly what every customer should expect from our team.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Aug 9, 2019
Tyrone Washington
Very helpful
Response from current dealership:
Thank you for your 5 star rating.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Aug 7, 2019
Csilva1930
Great prices, nice staff, smooth process.
Response from current dealership:
Thank you for your business!  We are thrilled our team was able to earn your 5 star rating.  If we can be of any further assistance please do not hesitate to reach out.

Thanks Again,

Michael Kelley
General Manager
Aug 2, 2019
GuruHQKP1
This was my first purchase from Bourne's Auto Center. My sales representative was Kim; she was great! I love my new car and would highly recommend Bourne's if your looking to buy a quality vehicle.
1 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle.  We could not agree more, Kim is great!  We are fortunate to have her on our amazing team.  She appreciates your recognition and recommendation.  If we can be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Aug 2, 2019
GuruT1Y6V
Very nice woman named Amy called and was very polite , we chatted and though I did not buy I would recommend them
Response from current dealership:
Thank you for the opportunity to earn your business.  If we can be of any further assistance in your search for a pre-owned vehicle please let us know.

Thanks Again,

Michael Kelley
General Manager
Jul 28, 2019
Great experience! Very professional. Had car ready when I arrived to test drive. I bought this vehicle!
Response from current dealership:
Thank you for your business Kevin!  We appreciate your 5 star rating. If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jul 27, 2019
Jbrown132
I had been following a 2016 Kia Sorento at this dealership for about a month. I received a price drop notice and decided I would visit the dealership to look at the car. I was met on the lot by Jose who told me the car was at their other lot and would have it brought over. When the car arrived it was dirty, numerous dents on the body, a piece molding falling off and the interior was filthy. This car only has 19000 miles on it. If this is how they present their product to sell I can only imagine what things are like behind the scenes. I then asked Jose about a 2016 Infinity on the lot and he told me he would get me information on it. Unfortunately Jose was also waiting on 4 other customers at the same time thus not waiting on anyone. This was not his fault, but I would suggest management needs to take a look at it’s staffing. I did try to speak to the two people at the reception desk but it would have been difficult to even establish a pulse. Totally disinterested so I left.
Response from current dealership:
Sorry we were unable to earn your business.  I plan to inspect this Kia myself as it sounds like it is not up to the standards we expect.  We do get busy, especially on Saturday's.  This requires Sales Professionals to deal with multiple customers, but never four customers at a time.  We wish you luck in your search for a pre-owned vehicle.

Michael Kelley
General Manager
Jul 23, 2019
GuruV2PX
Contacted Bourne’s Auto. Response was quick. Set an appt explained I had an hour as I had another appt. Spoke to same person on the phone as I was traveling to appt. When I got there and checked in no one seemed to know what I was there for and the two cars were not there to drive. Sales person very nice but had no knowledge of previous three contacts I had made with internet specialist. Sales person got the cars to lot for me to drive. Not a lot of knowledge on the cars but pleasant. I left and was 30 mins late to next appt. which I needed to get to. I explained I am buying a car by end of month. I did get a txt back right after I left however I have heard nothing since. Just an observation that there are a lot of employees there that don’t seem to have a lot to do. Yes a lot of cars etc.. but just walking around sort of unprofessional. I just didn’t have the time to wait for this and was trying to keep the appt as quick and smooth as possible.
Response from current dealership:
Sorry we were unable to earn your business.  We will use your feedback to improve.  We try our very best everyday and want to earn the business of every customer that walks through the door.  We train our team daily to be the very best.  If you are still in the market I would be more than happy to assist you personally.  I can be reached at 508-230-2903.

Michael Kelley
General Manager
Jul 8, 2019
They are very professional
Response from current dealership:
Thank you for awarding us with 5 stars Carlos.  We appreciate your kind words.

Michael Kelley
General Manager
Jul 3, 2019
GuruLX3NG
Very informative. Amy is very professional.
Response from current dealership:
Thank you for your kind words!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Jun 26, 2019
GuruY323W
Couldn't be happier with my experience
Response from current dealership:
We are so happy to hear that!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Jun 7, 2019
Sales person was very friendly, helpful, and professional. No tricks (e.g., bait-and-switch), was able to take the car to my mechanic to get checked out, and the car was clean and ready when we arrived to pick it up after purchase.
Jun 4, 2019
We had an excellent experience at Bourne’s. We will return to buy another car in the future.
0 people found this review helpful.
Response from current dealership:
Thank you for your business Sandy!  We look forward to seeing you again for your next vehicle.  In the meantime if we can be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Jun 4, 2019
Awesome
Response from current dealership:
We think you are awesome too Julien!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
May 28, 2019
Dealer contacted me back promptly regarding all 3 inquiries, and have been following up regarding our purchase decision, which we have not yet made.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  If we can be of any assistance in your search for a quality pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
May 24, 2019
gdinico
even though I didnt get the car or visit the location, my associate was great at communicating when changes happened and this case when the car sold.
Response from current dealership:
Thank you for the opportunity to earn your business!  We appreciate the kind words and 5 star rating.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
May 18, 2019
I did not purchase a car from here but in the process of looking at a vehicle they were very punctual for responding
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
May 10, 2019
Very good customer service and contact. Answered all my emails. I ended up finding a car a little closer to me, otherwise I would have bought there. Professional business.
Response from current dealership:
Thank you for awarding us with 5 stars Drew.  We wish you the best of luck with your pre-owned vehicle and hope you will keep us in mind for your future automotive needs.  

Thanks Again,

Michael Kelley
General Manager
May 6, 2019
GuruVLPZS
Didn't but this car, dealer was very respectful of decision.
Response from current dealership:
Thank you for the opportunity to earn your business.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 22, 2019
Guru9S2ZC
Professional
Response from current dealership:
Thank you for awarding us with 5 stars!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 22, 2019
Called made an appointment, and car wasn't ready, so I. Lost lots of time going there, lost time so the car second time there. Didn't like them.
Response from current dealership:
Sorry we were unable to earn a higher rating from you.  We apologize if we did not have the car ready for you when you arrived, we do our best to make sure everything goes as quickly as possible for every customer.  We wish you luck in your search for a quality pre-owned vehicle.

Michael Kelley
General Manager
Apr 21, 2019
She contacted me and I check the let me know when the price goes down box. I’m 2 1/2 hrs away and don’t want to make the trip twice.
1 people found this review helpful.
Response from current dealership:
We appreciate the opportunity to earn your business.  If we can be of any further assistance in your search for a quality pre-owned vehicle.

Thanks Again,

Michael Kelley
General Manager
Apr 21, 2019
MMM88
Unfortunately car sold before I got thrre... Huge car lot, but apparently nothing else to show me in price range?? Visited because of reputation.
Response from current dealership:
Thank you for taking the time to review your experience.  We appreciate the opportunity to earn your business.  If we can be of any assistance in your search for a pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 20, 2019
jz6021
Easiest car buying experience I have ever had. Absolutely no hassle and the employees were great.
Response from current dealership:
Awesome!  So proud of our team!  We appreciate your business and 5 star rating.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 19, 2019
GuruLNLBJ
Polite knowledgeable and professional
Response from current dealership:
Thank you for your kind words and 5 star rating.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 17, 2019
They make the whole experience easy. You can't go wrong at this facility!
Response from current dealership:
Thank you for your kind words Nancy!  We appreciate your business.

Michael Kelley
General Manager
Apr 8, 2019
It was a great place.my salesman Mario was the man...I bought the car..
Response from current dealership:
Thank you for your business Alan!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 4, 2019
Went out there way to help me.
Response from current dealership:
Thank you for your kind words James!  It is what we are here for, it is no trouble at all.  If we can be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Apr 2, 2019
sellnowBD
They are very firm on their prices and give you nothing for a trade in. I wouldn’t go there with a car trade . Thieves .
3 people found this review helpful.
Response from current dealership:
I would love the opportunity to review your trade in and see how our valuation was different than yours.  We work hard to provide a transparent and friendly buying experience.  It is disappointed to be called something we certainly are not.  You can reach me direct at 508-230-2903 or via email at mike@Bournes.com.

Michael Kelley
General Manager
Mar 31, 2019
Best car buying experience ever
Response from current dealership:
Thank you for awarding us with 5 stars Christopher!  We appreciate your business and amazingly kind words.  Let us know if we can be of any further assistance.

Thanks Again,

Michael Kelley
General Manager
Mar 28, 2019
Very nice and professional approach One negative aspect was the fact of me not being able to get my new car the same day I purchased it. But it was delivered to us on schedule. Generally they must do something right as there were at least 10 other people buying cars from them on that Saturday morning.
Response from current dealership:
Thank you for your business and 5 star rating Jack!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Mar 26, 2019
Had a good experience at Bourne's Auto. We ended up purchasing a vehicle there. Very competitive pricing.
Response from current dealership:
Thank you for your business TJ!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Mar 24, 2019
SUVMPG
Quick response. The dealership was nice overall as was the service. Pros: Low/No pressure and test drive by yourself. Cons: Try to scare you into putting a deposit as the only way to hold the car due to high number of sales. Overall, liked it but not the vehicle for me.
Response from current dealership:
Sorry we were unable to earn your business.  We appreciate your feedback and if we can be of any further assistance in your search for a quality pre-owned vehicle let us know.

Michael Kelley
General Manager
Mar 21, 2019
They were very helpful and got back to me very fast.They answered all my questions and were very easy to deal with a sign of a very good dealership.
Response from current dealership:
Thank you for awarding us with 5 stars Richard!  We appreciate your kind words.  If we can be of any further assistance in your search for a quality pre-owned vehicle please let us know.

Thanks Again,

Michael Kelley
General Manager
Mar 18, 2019
Absolutely the best experience I’ve ever had. I financed 7 vehicle in the last 10 years. This was the easiest and most friendly experience I’ve ever had.
1 people found this review helpful.
Response from current dealership:
This is awesome Shawn!  We are honored to have earned your business.  We are incredibly proud of our team for making your experience easy and friendly.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 8, 2019
Guru9B1H6
Quick response. Hoping to make a good deal.
Response from current dealership:
Thank you for awarding us with 5 stars.  We are honored to have the opportunity to earn your business.  

Michael Kelley
General Manager
Mar 8, 2019
GuruCSPH9
helpful but vehicle was scratched
Response from current dealership:
Thank you for the opportunity to earn your business.  We are sorry the vehicle was not up to your standards.  If we can be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Mar 3, 2019
Fernando Lebron
Very professional, helpful, returned calls promptly.
Response from current dealership:
Thank you for your kind words Fernando!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Feb 27, 2019
Did not buy but it looks like they have good product and they responded well.
Response from current dealership:
Thank you for the opportunity to earn your business Rachel!  If we can be of any further assistance in your search for a quality pre-owned vehicle please let us know.

Thanks Again,

Michael Kelley
General Manager
Feb 25, 2019
I bought a2016 Chevy Volt from Mario. Everything went super smoothly, and I'm very happy with my purchase. Great car so far at a great price. Thanks!
1 people found this review helpful.
Response from current dealership:
Thank you for your business Kenneth!  We are honored to have earned your 5 star rating.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 17, 2019
Easy to work with and responded well to my questions. I would recommend them.
Response from current dealership:
Thank you for taking the time to rate your experience.  We appreciate your recommendation.  If we can be of any further assistance please let us know.

Michael Kelley
General Manager
Feb 15, 2019
benc9316
I called the dealer to ask a few questions about the vehicle. The salesman couldn’t answer any of my questions. Therefore I never went to see the vehicle.
1 people found this review helpful.
Response from current dealership:
Sorry our team was unable to earn your business or answer your questions.  That is not what we expect from our team.  If you could discuss this with me further please contact me directly at 508-230-2903.  A discussion will help us improve.

Michael Kelley
General Manager
Feb 8, 2019
This dealership made buying a used car so easy that I was surprised. Their "hassle-free price" means you don't negotiate and they give you a fair price right off the bat. Our dealer, Dave, was incredibly helpful and available, and answered all of our questions.
1 people found this review helpful.
Response from current dealership:
Thank you for your business Eli!  We appreciate you taking the time to award us with 5 stars!  We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 7, 2019
Unfortunately the car I wanted to drive was having some issues but the attendant who helped was extremely pleasant and accommodating!
Response from current dealership:
Thank you for the opportunity to earn your business!  We appreciate you taking the time to rate us with 5 stars.  If we can be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Feb 6, 2019
Royboy7711
Very easy and relaxed my experience here. Went above and beyond to take care of anything I felt needed to get the car the way I wanted.
Response from current dealership:
Thank you for your business and for taking the time to review you experience.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 25, 2019
cafolan
When we were in the market for a new car we immediately thought of Bourne's Auto because of their generous donation to the Easton Lion's Club Auction. I wasn't expecting the process to be so easy and stress-free but we were lucky to have David Pair as our salesman and we really felt like he went above and beyond. He was patient with us while we test-drove multiple vehicles and was accommodating throughout the whole experience. I would highly recommend asking for David when purchasing a vehicle from Bourne's. He was the best and not pushy whatsoever. Highly recommend!
Response from current dealership:
Thank you for your business!  We appreciate your amazingly kind feedback and thank you for supporting our local business.  Your high recommendation is extremely important to us and greatly appreciated.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 22, 2019
Guru9DR4N
Great service
Response from current dealership:
Thank you for awarding us with 5 stars!  We appreciate your kind words.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Jan 18, 2019
I found the dealership to be helpful. I walked in, a lovely young girl named TORI assisted me very professionally, drove up all 5 cars I was interested in, printed out all paperwork, was not pushy or aggressive, like some car dealerships are, she was charming and very helpful. Unfortunately I found a similar vehicle very close to home and ended up purchasing.
2 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  Tori appreciates your kind words and I can assure you it was her pleasure assisting you.  If you have any future automotive sales or service needs please let us know.

Thanks Again,

Michael Kelley
General Manager
Jan 16, 2019
Amy was my sales rep. Even though I didn’t purchase a vehicle from them she was very helpful with getting info on the vehicle and keeping in touch. Very kind. I would recommend this dealer for a friend or relative looking to purchase a vehicle, as they are professional and don’t spam you with calls and emails.
Response from current dealership:
Thank you for the opportunity to earn your business John!  We appreciate your amazingly kind words about our Sales Professional Amy!  If we can be of any further assistance in your search for a quality pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 12, 2019
JenMcMorran
Great follow up, listened to my situation and needs
Response from current dealership:
Thank you for awarding us with 5 stars!  We appreciate your kind words and we are happy to assist.  If you have any further questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 10, 2019
Good response to my questions - not overly pushy.
Response from current dealership:
Thank you for awarding us with 5 stars Jane!  We appreciate your kind words and the opportunity to earn your business.  If we can be of any further assistance in your search for a quality pre-owned vehicle let us know.

Michael Kelley
General Manager
Jan 8, 2019
Guru958CZ
Pleasant
Response from current dealership:
Thank you for awarding us with 5 stars!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Jan 4, 2019
Only a phone call. Didn''t go look at the car.
Response from current dealership:
Thank you for the opportunity to earn your business Diane.  If we can be of any assistance in your search for a pre-owned vehicle let us know.

Michael Kelley
General Manager
Jan 2, 2019
boylstonrice
Salesperson could not have cared any less. We reached a deal to buy a car from Bourne’s, when we went to pick up the car - it was all beat up and scratched. Salesperson didn’t offer solutions - we walked away from the deal.
Response from current dealership:
We are disappointed we were unable to earn your business.  I appreciate you taking my call and providing me with your feedback.  We will certainly use this feedback to improve.  

My Apologies,

Michael Kelley
General Manager
Jan 1, 2019
GuruTFYJK
Very helpful and great to talk to
Response from current dealership:
Thank you for your kind words.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Dec 26, 2018
GuruZ7C1F
Great job. Response was fast courteous
Response from current dealership:
Thank you for taking the time to rate your 5 star experience.  If we can be of any further assistance please let us know.

Michael Kelley
General Manager
Dec 23, 2018
Dealer as good at communicating and follow up the car as not exactly what we wanted
Response from current dealership:
We appreciate the opportunity to earn your business and your kind words.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Dec 16, 2018
Very prompt response, even though I decided to go somewhere else.
Response from current dealership:
Thank you for taking the time to rate your experience.  We appreciate the opportunity to earn your business and hope you are enjoying your vehicle.  If we can be of any assistance please let us know.

Michael Kelley
General Manager
Dec 15, 2018
GuruTJLWG
Nice dealer but too pricey!
Response from current dealership:
Thank you for taking the time to rate your experience.  Sorry we were unable to earn your business.  Let us know if we can be of any assistance in your pre-owned vehicle search.

Michael Kelley
General Manager
Dec 14, 2018
They replied back and answered my questions! Thanks
Response from current dealership:
Thank you for awarding us with 5 stars.  We appreciate the opportunity to earn your business.  If we can be of any further assistance please let us know.

Michael Kelley
General Manager
Dec 12, 2018
tmorong_cg
5
Dealer contacted me right away, I work 9-5 so they allowed me to put the car on hold with a totally refundable deposit which was awesome! I made an appointment to test drive and the car was waiting for me out front, signed papers the next day and drove home with it. They would not move on pricing which I find to be a big part of the process so that was a bummer, but other than that it was a good experience.
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle.  We are thrilled you enjoyed our sales process and we were able to get you in and out of the dealership quickly.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Dec 10, 2018
When test driving they let you go off on your own so theirs no pressure. The sales guy was super nice and our finance guy was amazing. He was so helpful and very honest.
Response from current dealership:
Thank you for awarding us with 5 stars Nicole!  We are honored to have earned your business.  We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment that includes unaccompanied test drives.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Dec 3, 2018
Yogihawthorne
Quick response
Response from current dealership:
Thank you for awarding us with 5 stars.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Nov 23, 2018
Very very good experience
Response from current dealership:
Thank you for awarding us with 5 stars Brad!  We are thrilled you had a good experience.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Nov 12, 2018
I set out a test drive this week . I was very please with the professional via email on setting up my test drive
Response from current dealership:
Thank you for awarding us with 5 stars Laurie!  We appreciate the opportunity to earn your business.  If we can be of any assistance in your search for a pre-owned vehicle please let us know.

Thanks Again,

Michael Kelley
General Manager
Nov 8, 2018
Responded right away answered any and all questions I had.
Response from current dealership:
Thank you for the opportunity to earn your business and 5 star rating.  If we can be of any further assistance please do not hesitate to contact us.

Michael Kelley
General Manager
Nov 6, 2018
This dealership is probably the best in new england. Always customer comes first. Pleasure to do business with them and there staff.
Response from current dealership:
WOW!  Thank you for your amazingly kind words.  It is our pleasure assisting you and we are honored to have earned your business.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Nov 3, 2018
Showed up at the Auto Center on a Friday afternoon without an appointment ( no mention made that I recall of that being necessary). Person (Amy) that I had dealt with was not there but ladies at reception area were helpful. Turns out car was not on site (?) and would require someone going to get it. Based on time involved opted to not see the car.
Response from current dealership:
Thank you for your honest feedback Joe.  We do house vehicles 1/2 mile away at our internal reconditioning facility.  We have Lot attendants standing by to shuttle the vehicles to the dealership.  We monitor this process with technology we developed.  It takes us about 10 minutes to move a vehicle.  You certainly do not need an appointment to visit our dealership but if you do have an appointment we can have the vehicle parked in front for when you arrive.  If you are still interested in the vehicle I would be more than happy to assist you personally.  I can be reached at 508-230-2903 or via e
 More ...
Nov 1, 2018
GuruT2SKK
The Dealer followed up with me very quickly. They were very helpful. I will be taking a ride to see the car.
Response from current dealership:
Thank you for awarding us with 5 stars!  Thank you for the opportunity to earn your business.  If we can be of any assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Oct 31, 2018
Professional and honest
Response from current dealership:
Thank you for your kind words Jim.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Oct 27, 2018
Was very nice and informative
Response from current dealership:
Thank you for awarding us with 5 stars Lynne!  It was a pleasure assisting you.  

Michael Kelley
General Manager
Oct 27, 2018
Matthadahemi
Friendly people not pushy at all
Response from current dealership:
Thank you for awarding us with 5 stars!  It was a pleasure assisting you.  If we can be of any further assistance please do not hesitate to contact us.

Michael Kelley
General Manager
Oct 13, 2018
GuruDG2YN
Not interested in helping me find what I want, just a general "take a look at our inventory". Not helpful at all.
Response from current dealership:
We are sorry you feel this way.  We have over 15 Sales Professionals who work hard to assist every customer and find them the vehicle that best fits their needs.    If you would like to reach out to me directly at mike@bournes.com or 508-230-2903 I would to hear more about your experience.  We can always improve.

Michael Kelley
General Manager
Oct 9, 2018
Best car buying experience l have ever had. Great vehicle, great service.
Response from current dealership:
Thank you for your 5 star rating Jim!  We are thrilled our team was able to deliver you the best car buying experience you have ever had.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Oct 7, 2018
Bourne's was very proactive in getting back to me. They provided all the information I wanted regarding the vehicle I was inquiring about.
Response from current dealership:
Thank you for awarding us with 5 stars Jonathan!  We appreciate the opportunity to earn your business.  If we can be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Oct 5, 2018
AutoSales1234
10
Responded but gave no info. I always ask a question. And go nowhere until I get an answer & traveling 1-2 hours is not a treat. So if I don’t get an answer to my question, The dealership losses the opportunity of a sale. That’s it.
Response from current dealership:
Sorry to hear our Express Team was unable to answer your specific questions.  I am confident if you contact Amy Pawlowski directly, amy@Bourne.scom, she would be more than happy to get the answers to your questions.  We appreciate the opportunity to earn your business.

Michael Kelley
General Manager
Sep 29, 2018
These folks Jose, George and Ami are fantastic. The vehicle was as advertised and the service and buying experience was great. Trade in offer was very fair. The whole process took a little over 2 hours. I have purchased many cars over the years and this was the best by far. If I have a need in the future I’ll be calling them. Well done. Thank you. Eric
Response from current dealership:
Thank you for your business Eric!  It was a pleasure assisting you with your purchase.  I can assure you it was Jose, George and Amy's pleasure assisting you.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Sep 23, 2018
Salchow Blade
They did contact me, which was great, and I'm still trying to figure out when to take a look at the vehicle. They are being very patient and helpful.
Response from current dealership:
Thank you for your 5 star rating.  We appreciate the opportunity to earn your business.  If we can be of any assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Sep 10, 2018
Everyone was professional and friendly, went in and test drove a car and bought it that day. They even helped me with the budget i was on for it
Response from current dealership:
Thank you for your business Ralph!  We are honored to have earned your 5 star rating.  Let us know if you need anything else.

Michael Kelley
General Manager
Sep 2, 2018
This was my first time buying a car and it was a great experience Tori was great help this experience could not have gone any better
Response from current dealership:
Thank you for awarding us with 5 stars Jermaine!  Tori appreciates your recognition and I can assure you it was her pleasure assisting you.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 23, 2018
I thought the receptionists were very helpful. I was allowed to look over the vehicle by myself. I spent as much time as I wanted. I was allowed to drive the vehicle when finished visual inspection. When I returned, the "No Pressure" feeling continued when "the numbers" were presented. I recommend viewing vehicles at this dealership.
1 people found this review helpful.
Response from current dealership:
Thank you for your kind words.  It was our pleasure assisting you and we appreciate your recommendation.  If we can be of any further assistance please let us know.

Michael Kelley
General Manager
Aug 16, 2018
Responded quickly....ran my credit; I asked to hear what rate that I got. I was told that they would not be able to beat the rate I had mentioned and refused to tell me what rate I qualified for. The minute I wasn't financing with them, they basically lost interest. They also said that they would not be able to absorb my last 2 lease payments.
3 people found this review helpful.
Response from current dealership:
Sorry to hear this. We wouldn't want any customer to feel as though we lost interest in earning your business. Can you reach out to me directly so I can research this further.  My email is mike@bournes.com or direct at 508-230-2903.  Thank you for your feedback.

Michael Kelley
General Manager
Aug 14, 2018
Friendly, helpful. However, will not negotiate price in an email.
Response from current dealership:
Thank you for you awarding us with 5 stars Ralph.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Aug 11, 2018
Fast, efficient and fair.
Response from current dealership:
Thank you for awarding us with 5 stars Beth!  We appreciate your kind words.  Let us know if you need anything at all.

Michael Kelley
General Manager
Aug 9, 2018
Very responsive, but they were too far away.
0 people found this review helpful.
Response from current dealership:
Thank you for your kind words.  We hope you find a pre-owned vehicle that fits your needs.  We hope you will keep us in mind in the future.

Michael Kelley
General Manager
Aug 4, 2018
Very helpful. We found the car we wanted and hopefully all the little things will be taken care of on it before we take delivery. Then we will be very happy customers. Mario was very helpful and accommodating.
Response from current dealership:
Thank you for your business David!  We are thrilled Mario was able to earn your 5 star rating.  We will address your requests and have the vehicle ready to go.  

Michael Kelley
General Manager
Jul 28, 2018
We called to set up time to go that day but he was closing early... did not contacted him back. We looked elsewhere that day
1 people found this review helpful.
Response from current dealership:
We have never closed earlier than our posted hours.  We do close at 6:00 pm on Fridays and 4:00 pm on Saturday's, those are the only days.  Sorry we were unable to earn your business.

Michael Kelley
General Manager
Jul 23, 2018
I appreciate there honesty
Response from current dealership:
Thank you for your kind words and 5 star rating Billy!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Jul 20, 2018
Great
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Nicole!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Jul 6, 2018
They were outstanding
Jul 4, 2018
Great to work with!
Jun 29, 2018
Very simple process, a no hassle experience. Test drove vehicle alone. Price non negotiable but fair. All staff easy to deal with.
Jun 28, 2018
Contact made, Vehicle sold .
0 people found this review helpful.
Jun 15, 2018
Tobyrichard
Car drove well, but there was a rattling noise. Did not like their method of negotiating the price for the car. Their "no hassle" price means no negotiation. The price was $300 higher than the high end of the Kelly Blue Book range. We told them that and they didn't car.
10 people found this review helpful.
Jun 8, 2018
GuruDZ7YC
Very informative they are great
Jun 7, 2018
GuruW3Q64
Busy dealership. Greg was nice,but our dealing was brief. I already had my mind,eyes, and heart on another vehicle. So, I didn't waste his time or mine. Lot was full of many high grade vehicles with very competitive prices.
1 people found this review helpful.
Jun 5, 2018
Great Experience!! very friendly sales team, and easy to work with. I bought a used vehicle from them, I bought a vehicle from them smooth process, I'd do business with again.
3 people found this review helpful.
May 25, 2018
Bourne's Auto Center rep Amy got right back to me with regard to a cargo van I was interested in. Unfortunately, a deposit was placed on it. She got back to me right away with another van. I ended up purchasing a van that had shelves and roof racks from another source. If the first van was available, I'm sure I would have bought it from Bourne's Auto Center.
1 people found this review helpful.
May 21, 2018
We tried to come to an agreement but were a few hundred dollars off on my trade in. I contemplated for a few days and then decided to take the deal, but the car had been sold. Salesman, Mark, excellent.
2 people found this review helpful.
May 17, 2018
Spicygem04
Caroline was awesome
May 17, 2018
Kmartin121
Responded quickly. I couldn't get out there right away, they let me know that car sold so I didn't have to make a wasted trip. Offered additional assistance for other vehicles. Never ended up going out there, but they were helpful online and over the phone.
1 people found this review helpful.
May 16, 2018
Mattlaires13
Great effort reaching out and very helpful. But wasnt what i was looking for
1 people found this review helpful.
May 14, 2018
I travelled a long distance from outside MA to see vehicle, they had it ready to test drive when I got there. Vehicle was well priced, in very good condition. I ended up purchasing the vehicle. Only glitch was when title was overnighted to me, no bill of sale was included. Quickly remedied via email and a scanned copy so I could register, get plates and drive vehicle home.
3 people found this review helpful.
May 14, 2018
Good communication but vehicle was unavaible gave 5 stars because they had good customer service
1 people found this review helpful.
May 12, 2018
Excellent used car dealership. Doing business with Suzie Pereira was a great experience.
1 people found this review helpful.
May 7, 2018
Mash1195
Quick response and curtious
1 people found this review helpful.
May 1, 2018
Fast response
May 1, 2018
Received a quick response
Apr 29, 2018
Very pleasant no pressure and salesman named Jose was excellent. Bought the van would use them again in a heartbeat. Recommend them highly!!
2 people found this review helpful.
Apr 29, 2018
Excellent folks to deal with. Great correspondence and an easy transaction. The registry website was down when we went to pick up the car, so they actually delivered the car to my home later in the day - can't ask for any more than that. Very happy indeed.
3 people found this review helpful.
Apr 28, 2018
Absolutely horrible dealership. Looked at two different cars there. First time I scheduled a test drive I had to wait 45 minutes for them to get the car because it wasn't even on the lot. Second time I scheduled a test drive I checked in, waited over an hour and nobody helped me. Terrible customer service.
7 people found this review helpful.
Apr 27, 2018
GuruDKPHS
yes contact me on time
Apr 25, 2018
They replied promptly the next day.
Apr 20, 2018
GuruW416V
Although the car had been sold by the time I contacted them, Amy was very nice and offered to assist me with another vehicle. Thank you, David
Apr 19, 2018
ForzaHorizon
Great experience, They contacted me right away I was able to find the car I wanted at a great price. I live in Maine but chose to visit Bourne's because of their huge selection and because their pricing was below anything I could find on the model car I wanted. I was allowed to test drive multiple cars without anyone from the dealership, which was great I felt like I could really go through the vehicle without any pressure to buy. When I decided on the vehicle I wanted the purchase process was very easy and straight forward. Purchasing a car out of state is a little bit more work but well worth it for the money I saved and the quality of car I was able to purchase. When I decided on the vehicle the sale very easy and hassle free. Thanks to David and Carlos on the sales team for a great car buying experience and to James for coming up to Maine to help with all the registration paperwork and bringing me to pick up my car. I would highly recommend anyone shopping cars to check out Bourne's.
5 people found this review helpful.
Apr 19, 2018
Guru5M5SX
I live about 5 hours from the dealership so it made it difficult to go see the car. I was dealing with Amy at Bournes and she made a video of the car for me in addition to the multiple pictures. It was very helpful and I bought the car.
1 people found this review helpful.
Apr 16, 2018
GuruWD3S8
good
Apr 13, 2018
very helpful and accommodating
Response from current dealership:
Thank you for your 5 star rating Jeanne!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 13, 2018
Friendly and helpful
Response from current dealership:
Thank you for awarding us with 5 stars Joe!  We appreciate your kind words.

Michael Kelley
General Manager
Apr 12, 2018
GuruY7XJ3
They were very helpful. Would of liked to use them, but I found a truck I liked at a different dealership.
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars!  We are disappointed we were unable to earn your business but happy you found a truck that fit your needs.  Keep us in mind next time you are in the market for a pre-owned vehicle.

Thanks Again,

Michael Kelley
General Manager
Apr 10, 2018
Awesome
Response from current dealership:
WOW!  Thanks!  We think you and your 5 star rating are awesome!  Let us know if we can be of any further assistance.

Thanks Again,

Michael Kelley
General Manager
Apr 9, 2018
djsnoop435
Rapid response
Response from current dealership:
Thank you for awarding us with 5 stars!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Apr 8, 2018
GuruYF3NS
I was a bit skeptical when I first walked in, it was 5pm on a Monday and the place was buzzing, very busy. I checked in and waited about 5 minutes I was then introduced to Jose Garcia. From then on it was a comfortable pleasant experience. I test drove 3 cars and decided on the Lincoln.
0 people found this review helpful.
Response from current dealership:
Thank you for your choosing Bourne's Auto Center for your pre-owned Lincoln!  We are honored to have earned your 5 star rating and it was an absolute pleasure assisting you.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 6, 2018
They were good.
Response from current dealership:
Thank you for awarding us with 5 stars Mike!
Apr 5, 2018
Brought out car, clean efficient, would have bought if vehicle had the items I was looking for!
1 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Daniel!  We appreciate the opportunity to earn your business.  If we can be of any further assistance in your search for a pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 4, 2018
Ended up buying a truck elsewhere but liked the inventory they had on site when I came unannounced. They made it really easy to test drive a a few different trucks to get a good comparison. Friendly staff
Response from current dealership:
Thank you for taking the time to review your 5 star experience.  Of course we are disappointed we were unable to earn your business but happy to hear you were able to find a truck that fit your needs.  In the future if we can be of any assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Apr 2, 2018
I had a terrible experience with this dealership. They told me to come over to check out a car I was interested in, got out of my way to drive there, once I got there they made me wait another hour just to tell me that there was a deposit on that car and asked me multiple times to look for other cars in their lot. Not going back!
8 people found this review helpful.
Response from current dealership:
Sorry that the vehicle you were interested in sold before you had the opportunity to view it.  We have close to 600 vehicles and from time to time multiple people are interested in the same vehicle at the same time, it is certainly not ideal.  I do not believe it took an hour to tell you this, I believe it took 8-10 minutes according to our cameras.  I wish you the very best in your search for a pre-owned vehicle.

Michael Kelley
General Manager
Apr 1, 2018
Guru5G1Y1
Responded quickly
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your 5 star experience!

Michael Kelley
General Manager
Mar 23, 2018
nikkie5186
Good and honest
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars!

Michael Kelley
General Manager
Mar 23, 2018
Great staff very helpful.
0 people found this review helpful.
Response from current dealership:
Thank you for your kind words David!  It was our pleasure assisting you.

Michael Kelley
General Manager
Mar 22, 2018
They were very professional and caring. Thanks bourne's auto center..
1 people found this review helpful.
Response from current dealership:
Thank you George!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Mar 21, 2018
bobby88ct
HOW STUPID ARE THESE PEOPLE? Put 3 new tires on a awd car! Who does that?? Rod test, wanted to buy car, but they WOULD NOT put matching 4th tire on. Says old tire was good enough and ,"we would never do that" because of additional unneeded cost. The vehicle vibrated on highway. Sales person was terrible too. Clueless. Finance guy was pretty good. In last ditch effort, talked to owner on a Saturday who said again would not change tire so we didnt buy car. He could care less. Then the following Monday (two days) got notification on CG that they drop the price 700 dollars! SO WE WOULD HAVE PAID ORIGINAL ASKING PRICE IF THEY CHANGED $150 DOLLAR TIRE, BUT THEY WOUND'NT AND DID'NT, WE WENT ELSEWHERE AND THEN THEY DROP $700!! REALLY MAKES YOUR WONDER.. Next time put on the stupid tire!
14 people found this review helpful.
Response from current dealership:
Sorry you feel this way.  We will review this and see where things went wrong.  If the one star rating wasn't enough, I am sorry you felt as though you had to call us names and insult us.  

Michael Kelley
General Manager
Mar 15, 2018
Great service
0 people found this review helpful.
Mar 11, 2018
Great customer service but unable to do the test drive because the car have an engine issue, at least they honest, and I like that.
3 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Jimmy.  If we can be of any further assistance please let us know.

Michael Kelley
General Manager
Mar 10, 2018
Responded quickly. I never made an apt
Response from current dealership:
Thanks Jerry!  Let us know if we can be of any assistance in your pre-owned vehicle search.

Michael Kelley
General Manager
Mar 4, 2018
OnePoisonApple
If I could give Bourne 100 stars, it still wouldn't be enough. They were responsive without being pushy. Kim, Carlos, and Matthew were friendly, knowledgeable, and professional. They did everything they could to get me into the car I wanted, including customizing the added warranty to my driving needs! I've found a dealer to stick with, and won't shop anywhere else now.
1 people found this review helpful.
Response from current dealership:
WOW!  Thank you for your amazingly kind words!  We are honored to have earned your business and future business.  If you have an questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 2, 2018
Great experience!
1 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars!  We are thrilled you had an enjoyable experience.  Let us know if we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 2, 2018
Great
0 people found this review helpful.
Response from current dealership:
Thanks for the 5 star rating Bruce!  Let us know if you need anything at all!

Michael Kelley
General Manager
Mar 1, 2018
Purchased vehicle within a few days, but currently still waiting on out of state registration so I may pick up.
0 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center from out of state!  We are honored to have earned your 5 star rating.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 1, 2018
Got right back to me .Unfortunately the vehicle was sold.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business Neil!  If we can be of any assistance in your search for a pre-owned vehicle let us know.

Michael Kelley
General Manager
Feb 24, 2018
Very pleasant agent
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Hector!  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Feb 18, 2018
Saleswomen Sue was great. Cars mostly had body damage which is why pricing is low. Trade in values are low balled. No real deal here don’t waste your time instead, go to a reputable dealer.
10 people found this review helpful.
Response from current dealership:
Sorry you feel this way.  We have spent 40 years building up a business built on trust and transparency and we are proud that we were named the DealerRater Dealer of the Year for 2018.  We pride ourselves on sourcing quality pre-owned vehicles.  We will continue to do the very best for our customers and our 100+ employees.  

Michael Kelley
General Manager
Feb 17, 2018
Guru5LZ32
Reasonable contact activity and follow up. Did not have a vehicle available that met my minimum requirements.
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to rate your experience.  We wish you the best of luck in your search for a pre-owned vehicle.  If we can be of any assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 14, 2018
jjandecho
Fantastic dealership. Lots of great vehicles, but the people make this place very special. Tori at reception is super sweet, and Mario was a great person to assist me in finding the right choice, at the right time
Response from current dealership:
Thank you for awarding us with 5 stars!  Tori and Mario appreciate your kind words and our entire team appreciates your business.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 3, 2018
Best car experience ever no hassle no bickering about prices it was soooo smooth!! Would recommend them for sure
Response from current dealership:
Thank you for awarding us with 5 stars Linda!  We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 26, 2018
I went to see the car. It was dusty. The white paper mat they used for the floor mat was ripped and shredded. The was a rip in the leather dash, the rear view mirror was loose, and the center console box would not close. The sales person said "we have a guy to fix that stuff". When I got home, I could see the ripped leather in the photos of the dash. Busy place with good reviews but my experience was not positive.
16 people found this review helpful.
Response from current dealership:
We are sorry to hear that you did not have the experience that many of our customers have enjoyed.  It is unfortunate that the vehicle was not to your satisfaction and we were unable to earn your business.  As our Sales Associate said we would be more than happy to address those cosmetic issues and will do so this week.  If we can be of any assistance please let us know.  Good luck in your search for a pre-owned vehicle.

Michael Kelley
General Manager
Jan 23, 2018
Very Polite, nice to work with
1 people found this review helpful.
Response from current dealership:
Thank you for your 5 star rating and extremely kind words Tom!  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 18, 2018
Jbernabel
Great experience! My first time ever entering into a Car dealership to purchase a car and things definitely went better than I expected. They were very quick to respond to my emails. I knew right away this was the dealership I wanted to go to based on the reviews I had seen and the price of the vehicle. I came in an hour early for my appointment and was helped within a few minutes. I dealt with David who was the salesperson as well and Matt who is in charge of finance. The experience is like no other I walked in was offered snacks / coffee. The best part of this place is the chill vibe they have which allows you to feel very comfortable. They allow you to go on a test drive on your own which was great. They're prices are very competitive and they do this because they have a “no haggle” policy which means the price is the price there is no negotiating which just makes for an easier transaction. I came in preaproved through DCU and they were able to pull that up and take care of everything for me right at the dealership. The one thing I was not too excited about is the $500 “doc fee” they have but this is a common fee among dealerships. Simply take that into consideration when you see the price of a car. I would recommend this dealership to anyone and hopefully David will still be there.
1 people found this review helpful.
Response from current dealership:
WOW! Thank you for amazingly thorough 5 star rating of your experience at our dealership. We honored to have earned your business and high recommendation. The chill experience when entering our showroom and the quick response to your initial email is exactly what we expect from our team. I can almost guarantee David will be here for your next purchase as he has been with us for 13 years! In the meantime, if you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 9, 2018
Guru5W79X
Great place, Sean Weir was great salesmen, no pressure...highly recommend dealership
Response from current dealership:
Thank you for taking the time to award us with 5 stars!  It was a pleasure assisting you with your purchase.  We are honored to have earned your business and high recommendation.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 4, 2018
GuruD7CC2
It was very quick and csm was explained in details about the car . Appreciated
Response from current dealership:
Thank you for taking the time to award us with 5 stars!  We appreciate your business.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Dec 23, 2017
MJustine
Tricia was great
Response from current dealership:
Thank you for awarding us with 5 stars!  We could not agree more that Tricia is great.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Dec 22, 2017
It was a great experience we love our new ford transit
Response from current dealership:
Thank you for your business Jim!  We are thrilled you are enjoying the Ford Transit.  Let us know if you need anything at all.

Thanks Again,

Michael Kelley
General Manager
Dec 21, 2017
GuruFMJ7
Super responsive and professional.
Response from current dealership:
Thank you for awarding us with 5 stars!  We appreciate your amazingly kind words.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Dec 20, 2017
Great
Response from current dealership:
Thank you for awarding us with 5 stars Tony!

Michael Kelley
General Manager
Dec 4, 2017
Contact by email was courteous and friendly. Phone contact with salesperson left me feeling like she was annoyed with my questions.
7 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience Nancy.  We certainly wouldn't want anyone to think we are annoyed with their questions, that is the reason we are here!  We apologize you felt that way and we will do everything on our end to improve and make sure no other customer would ever feel that way.  If we can be of any assistance please do not hesitate to reach out to me directly.

Thanks Again,

Michael Kelley
General Manager
Dec 4, 2017
GuruZNJ4S
Very courteous and helpful.
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars.  If we can be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Nov 30, 2017
They responded quickly but was not able to make a deal.Have since found a vehicle elsewhere.
Response from current dealership:
Thank you for awarding us with 5 stars James!  We are disappointed we were unable to earn your business but we hope you were able to find a vehicle that best fit your needs.  

Thanks Again,

Michael Kelley
General Manager
Nov 21, 2017
shawnv
Didn’t buy a car but they where very helpfull on the phone
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars. It was our pleasure assisting you and we hope you were able to find a vehicle that best fit your needs.  If you need anything in the future do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Nov 12, 2017
I purchased a vehicle from Bourne’s over 2,000 miles away. I am extremely happy how my salesperson, Amy, provided pressure-free great service giving me the satisfaction and ease of doing something like this remotely. She was extremely helpful and addressed any questions immediately. I especially appreciated the video walk-around of the vehicle. On top of all that, it was a great price!
2 people found this review helpful.
Response from current dealership:
WOW!  2,000 miles away is a long way!  We are thrilled that Amy in our Express Team was able to provide you with all the information you needed even providing a video!  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Nov 8, 2017
Guru5FB2
Sales Lady was very professional and courteous. Unfortunately the truck was a 4X2 and not the 4X4 I was hoping for.
Response from current dealership:
Thank you for taking the time to award us with 5 stars.  We are disappointed we were unable to find a vehicle that fit your needs but we appreciate the opportunity.  If we can be of any assistance in your search for a pre-owned vehicle, please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Nov 8, 2017
GuruZBVNH
Good Amy is great
Response from current dealership:
Thank you for taking the time to award us with 5 stars.  We couldn't agree more that Amy is great, we are fortunate to have her on our team.  Let us know if we can be of any further assistance.

Thanks Again,

Michael Kelley
General Manager
Nov 5, 2017
Quick response. Set up a test drive but when we arrived the car wasn't there and had to be retrieved from another location. Then we were told it wouldn't start. After an hour they got the car there but its condition wasn't great. Offered to show us another similar car but then couldn't find it. A wasted afternoon.
8 people found this review helpful.
Response from current dealership:
Sorry to hear this.  We truly apologize that we wasted your time.  That is not at all the experience that a customer should have.  We appreciate the opportunity to earn your business and we are disappointed we failed at earning it.  If you are still in the market for a vehicle I would be more than happy to assist.  Please contact me at mike@bournes.com or 508-230-2903.  

Our sincere apologies,

Michael Kelley
General Manager
Nov 4, 2017
Heather Andrade
The dealership never responded to my inquiry. So my daughter and I drove there to look at the 2014 Mini as well as a 2003 Mountainer for my daughter. We arrived at 530 and a salesman came out to inform us they were closing at 6 so if we needed anything hurry up. There was a Ford Flex on the lot and we ask what year and what price this same salesman informed us it was a customers vehicle yet it was with all the ones for sale. He was rude and left the lot before closing time. They had a potential of selling 2 vehicles if they had been respectful and not in a hurry. We went to look and ask questions which possibly would of ended in 2 sales. Rudest person I have ever encountered at a dealership. We were a waste of his time because we arrived at 530 after sitting in traffic for an hour.
12 people found this review helpful.
Response from current dealership:
I am sorry to hear this.  This is not at all what we expect from out team.  I would like to gather more information from you as to who you worked with and what day this was.  If you could contact me directly at mike@bournes.com or 508-230-2903 it would be greatly appreciated.  

My sincere apologies,

Michael Kelley
General Manager
Nov 3, 2017
Excellent sales department; helpful and informative.
Response from current dealership:
Thank you for your kind words and 5 star rating Daniel.  Let us know if we can be of any further assistance.

Michael Kelley
General Manager
Oct 19, 2017
5
Responded to my inquiry very quickly , have not gone any further in shopping for a vehicle
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to award us with 5 stars.  Thank you for the opportunity to earn your business.  If we can be of any help or assistance in your vehicle search please let us know.

Michael Kelley
General Manager
Read 149 old reviews
Oct 16, 2017
Hysonj
Excellent, if we lived closer the deal would be done.
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars.  We appreciate the opportunity to earn your business.  If we can be of any assistance in your search for a pre-owned vehicle let us know.

Thanks Again,

Michael Kelley
General Manager
Oct 7, 2017
meddo10
Good. But the sales rep need some more training. I went there with the intention to buy. Didn’t like the car I went there for but was interested in another. The sales rep make it seems more like figure it out yourself. Not giving enough info on the vehicle or even talk about it. Give you a key for test drive and boom want to make sale. Need more training. Thanks.
5 people found this review helpful.
Response from current dealership:
We appreciate your candid feedback.  We are disappointed we were unable to earn your business.  Our "No Hassle" pricing and customer service commitment can sometimes come off as hands off approach and that is not at all what we want our customers to experience.  Our goal is to assist you in purchasing a car, not selling you a car.  We will continue to train on this everyday and use the feedback to improve.  

Thanks Again,

Michael Kelley
General Manager
Oct 1, 2017
Not what I wanted in a car. Not the dealers fault but the dealer themself was quick to reply and answer questions on the car.
0 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business Doug.  Let us know if we can be of any assistance in your search for a pre-owned vehicle.

Michael Kelley
General Manager
Oct 1, 2017
They responded right way that’s great.
Response from current dealership:
Thank you for the opportunity to earn your business Marilyn.  Let us know if we can get you any further information.  

Thanks Again,

Michael Kelley
General Manager
Sep 16, 2017
Guru9NPP8
Promptly replied with the information requested. Friendly and courteous.
Response from current dealership:
Thank you for awarding us with 5 stars and for your kind words.  Let us know if we can be of any further assistance.  

Michael Kelley
General Manager
Sep 13, 2017
Very good.
Response from current dealership:
Thank you for awarding us with 5 stars Edith!
Aug 29, 2017
Dealer dose not negotiate price. charges 479$ Documentation fee! That must be why the car I was interested in has been on the website for 86 days
27 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business Keven.  You are correct that our documentation fee is $479 and we do have "No Haggle" pricing.  Some vehicles sell in the matter of days and some stick around for a little while, but we do price them aggressively based on market and Cargurus IMV.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 29, 2017
Bourne s auto were amazing. Not like those s other dealers where about 4 people would be running out to grab you.Everyone at Bourne s were great . To kim you were great.I mean really great. To you all 10 out of 10
Response from current dealership:
We think you are amazing as well Noel!  Thank you for your business and amazingly kind words.  We strive for 5 stars and thrilled we were able to provide you with the experience we expect from our team.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 27, 2017
I got a quickly response to my question.
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to provide your feedback.  It is our pleasure in assisting you with any questions you may have.  If you have any further questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 26, 2017
Short, sweet and very helpful
Response from current dealership:
Thank you for awarding us with 5 stars Zacheriah!  It was a pleasure assisting you with your pre-owned vehicle needs.  If we can be of any further assistance please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 26, 2017
The staff here are very personable and knowledgeable. The vehicle prices are reasonable and I like the fact that you can drive in and look at any car you want without being confronted by someone wanting to make a sale. There is no pressure but also no haggling. The price you see is usually the price you pay. Seems to be the theme with more dealerships these days. It's usually busy and they have a separate storage lot so call first if you see a vehicle online that you like.
3 people found this review helpful.
Response from current dealership:
Thank you for taking the time to award us with 5 stars Rich.  We are honored to have earned your business and your honest feedback.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 17, 2017
K9trainer
45
I look at this truck last week !I made the appointment at a certain time drove there and took me over an hour hit traffic . Then when I arrive at the dealer I was told that the truck was on the other parking lot .I waited another Half hour for the truck at this time I had mention to the salesman Carlos that I had made an appointment for 11:00 am the truck should have been ready then at this time he made another excuse that they were washing the truck and getting it ready .another half an hour went by the truck still not available he said he was looking for the key .be advised that when I got there they said they were moving the truck so now looking for the keys .on approximately 12:30 he finally had the truck running and the truck was so dirty and not even worth looking at.this dealer is not worth going to and they were a lot of people there getting lied to ,I would never buy a vehicle from a dealer that lied to me from the beginning .
15 people found this review helpful.
Response from current dealership:
I am sorry to hear about your experience and we disappointed we were unable to earn your business.  It sounds like this truck was early in our reconditioning process and was not up to your standards or our standards for that matter.  We apologize that you spent valuable time at our dealership and would do anything in our power to avoid a situation like this.  I am disappointed that you felt as though you were lied to and mentioned there were other people being lied to, this could not be further from the truth.  We have never lied to a customer and pride ourselves on providing a transparent buy
 More ...
Aug 16, 2017
Amy contacted me right away and was very accommodating in setting up an appointment convenient to my schedule.
Response from current dealership:
Thank you for awarding us with 5 stars Jack!  Amy appreciates your recognition and feedback.  If you need anything at all please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 12, 2017
Awesome, our daughter went the following day and bought another Cadillac. Our neighbors are also going to contact Bourne's.
Response from current dealership:
That is awesome!  We are honored to have earned your family's business and your recommendation.  If you need anything at all please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Aug 6, 2017
Good experience was very helpful
1 people found this review helpful.
Response from current dealership:
Thank you for sharing your positive experience.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jul 25, 2017
Totally helpful in our search. Appreciate the sales service being helpful vs sales pressure which there was none. I'm buying a car vs getting sold a car is very different.
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience and award us with 5 stars!  We are honored to have earned your business.  The experience you described is exactly what every customer should expect when purchasing a vehicle from our dealership.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jul 14, 2017
ltullos
Very prompt reply, but when I asked about the ability to obtain an independent inspection they replied that they decided to wholesale it instead which raises questions about it's real condition. They did repond promptly to my questions however.
12 people found this review helpful.
Jul 13, 2017
Pat9618
Great dealership to work with .
0 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Pat!  Let us know if you need anything at all.

Michael Kelley
General Manager
Jul 11, 2017
The dealer responded right away but Easton felt a bit far from my hometown Bradford but given their service being top shelf, I may reconsider and make the drive. Thanks, M.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  If we can be of any assistance in your car search please let us know.

Michael Kelley
General Manager
Jul 7, 2017
They were very fast responder, even though I didn't get to buy the car ,they we're great.
4 people found this review helpful.
Response from current dealership:
Thank you for the opportunity, Mike.  If we can be of any assistance in your search for a pre-owned vehicle, please let us know.  Best of luck!

Michael Kelley
General Manager
Jul 3, 2017
Did a great job getting back and forwarding additional details.
3 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business, David.  Let us know if you need anything at all.

Michael Kelley
General Manager
Jun 28, 2017
This no haggle price dealership was an interesting experience. Test drove alone with no sales rep. I should've went on the highway but didn't want to get lost ( I am not from the area). I'd say they were responsive but not so quick that's bc it is a very busy place. Wish they were more thorough on explaining with the whole financial deal. We had a bit of misunderstanding that would've affected the whole payment plan. I've learned paying the sales tax and fees is considered a down payment. Another thing is, I don't know how the mechanics overlooked this one but I have to go back to get my break pads taken care of. Only had the car for 14 hours and I heard the scraping noise as I was driving on my street. I did remember my sales rep. (awesome sales representative is Kim-very helpful and honest with everything I asked and needed) mentioning about the brake pads at a somewhat low usage percent... I thought they would replace it since I gave the dealership a heads up that I will be going in to do the sign and drive. Inconvenient, due to the far drive and finding time to go, now. What is convenient is they offer registration in hand and if you transfer your plates over, it knocks off $35 dollars from the plates and registration fee. I asked if I should bring my plates via text but that was ignored so I ended up paying the $135, bummer. Overall, no pressure for upsells. My purchase went by smooth and quick after I came to a payment agreement. I am happy with the purchase; it had everything I was looking for as my next car.
8 people found this review helpful.
Response from current dealership:
Thank you for your business and for taking the time to provide us with your honest feedback.  We have a few things we can improve on, but we are thrilled you are happy with your purchase and it was smooth and quick.  If you have any further questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jun 13, 2017
fwb
good follow-up; just didn't buy a vehicle from them (not for any particular reason)
Response from current dealership:
Thank you for awarding us with 5 stars!  Let us know if we can be of any assistance at all and good luck in your vehicle search.

Michael Kelley
General Manager
Jun 6, 2017
Great experience. Dealers have a low-key, low-pressure approach to selling cars, which is much appreciated. Special thanks to Sue, who was more than accommodating to my infant son and I during our visit.
May 27, 2017
Good
0 people found this review helpful.
May 26, 2017
Amy was prompt and kept in touch while we considered our options. When we bought our car elsewhere, she congratulated us and asked that we keep them in mind next time - which we definitely will do!!
1 people found this review helpful.
May 23, 2017
Very responsive.
0 people found this review helpful.
May 18, 2017
Good business. Great follow up and attentive to our needs
1 people found this review helpful.
May 16, 2017
Contacted them and got a call back within minutes! Talked to one of their salesmen and he was very polite and courteous regardless if I had already found one! Excellent service. But unfortunately found the vehicle I was looking for elsewhere. Thanks for reaching out to me and being on top of your game!
1 people found this review helpful.
Response from current dealership:
Thank you for awarding us with 5 stars Francisco!  We appreciate the opportunity to earn your business, it was a pleasure assisting you.  We hope you are enjoying your vehicle and if we can be of any assistance in the future please let us know.

Thanks Again,

Michael Kelley
General Manager
May 16, 2017
GuruNJ6D
Truck was not available when I went for a test drive. Great people though.
Response from current dealership:
Sorry to hear the truck was already sold to another customer.  We appreciate your kind words about our amazing staff.  If we can be of any assistance in your search for a pre-owned vehicle please let us know.

Thanks Again,

Michael Kelley
General Manager
May 12, 2017
Kasey Lee
the cars check engine light came on as soon as test drove it and they said cause it had been sitting around.. that doesn't happen
15 people found this review helpful.
Response from current dealership:
Sorry to hear this Kasey.  We do perform a 115 multipoint certification on every vehicle to address everything that is a maintenance and safety concern.  It is unfortunate that the check engine light came on during your test drive and we have since addressed and repaired the issue.  If we can be of any assistance in you search for a pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
May 11, 2017
Great place, very nice people, turns out it wasn't what I was looking for. But I would recommend them to my friends.
Response from current dealership:
Thank you for the opportunity to earn your business.  If we can be of any assistance with your search for a pre-owned vehicle please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 21, 2017
Aaaardvarkk
Derek was great. Didn't find the car for me, but I would love to buy from them.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  It was a pleasure assisting you and if you have any questions please do not hesitate to contact us.  

Thanks Again,

Michael Kelley
General Manager
Apr 20, 2017
Seven_8509
Great experience from start to finish. Jess was friendly, knowledgeable, and easy to work with. She accommodated my needs and now, thanks to her, and the other staff at Bourne, my new car is sitting in my driveway. I will definitely recommend this dealership to friends & family, and would not hesitate to work with them again in the future!
4 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle.  Jess is a dedicated professional who is committed to a high level of customer service, we are very fortunate to have her on our team.  Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" buying experience.  If you need anything at all please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Apr 12, 2017
Awesome Dealership and pricimng. in and out in less than two hours!
1 people found this review helpful.
Response from current dealership:
Thank you for your business Frank!  We are honored to have earned your 5 star rating.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 30, 2017
jnitzberg
Bourne's Auto Center was very friendly and reasonable. They were up front and honest about the every question I had vehicle I ultimately purchased. They offered to let me bring the car to a mechanic just to make sure I was comfortable. They worked with me on the interest rate and followed up with me after I bought the car to make sure I was happy. I definitely recommend doing business with them.
4 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience and award us with 5 stars.  It was a pleasure assisting you with your purchase and obtaining you suitable financing.  Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Mar 6, 2017
Rose Moriarty
did not end up seeing this car, but the staff were lovely and professional over the phone
2 people found this review helpful.
Response from current dealership:
Thank your for the opportunity to earn your business, Rose.  If you need any assistance at all please do not hesitate to contact us.  Good luck in your car search.

Michael Kelley
General Manager
Feb 26, 2017
Insight_688
Pushy with test drive and didn't answer email questions.
3 people found this review helpful.
Response from current dealership:
Sorry to hear you were only able to earn 3 stars from you.  We have a team dedicated to answer all email inquiries, I am sorry to hear we were unable to answer all of your questions.  If you would like to discuss your experience further or need any further assistance please contact me directly at 508-230-2903.

Michael Kelley
General Manager
Feb 23, 2017
Great selection.Friendly.Bought car and drove out same day
Response from current dealership:
Thank you for your business and for taking the time to award us with 5 stars.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 20, 2017
Was pleased with service I received
1 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle needs.  If we cn be of any further assistance please let us know.

Thanks Again,

Michael Kelley
General Manager
Feb 14, 2017
Such a good staff, really quick response, but did not get a car,,,,yet.
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience thus far.  If we can be of any assistance in your car search please let us know.  Best of luck finding a vehicle that fits your needs.  

Thanks Again,

Michael Kelley
General Manager
Feb 11, 2017
I contacted Bourne's on a lincoln mkx, they got back to me right away,I schedueled a test drive and had to cancel. they a very nice and I'd recommend them to my friends. Thank you
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience!  It was a pleasure assisting you and we appreciate your business and recommendation.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again

Michael Kelley
General Manager
Feb 9, 2017
I did not feel like we were being hustled from car salesman. They where extremely professional and very easy to deal with. They let you walk the lot without being attacked from the sales team. Great experience and I will highly recommend.
5 people found this review helpful.
Response from current dealership:
Thank you for your high recommendation Adam!  We are honored to have earned your business and your 5 star rating.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Feb 3, 2017
Dealership is incredibly disorganized. No adult leadership at all. Sales manager stayed in his office playing with a water bottle, while chaos reigned... seems as though it's run by kids... no one over the age of 25! I finally had to leave... very, very poorly run...
9 people found this review helpful.
Response from current dealership:
I am sorry to hear this.  It doesn't sound like our dealership at all.  Our Sales Manager does not have an office, the only offices we have are for customers to sign documents.  We don't have anyone on our sales team that is under the age of 25.   There is no doubt Saturday afternoon is the busiest time at our dealership and we do our very best to assist every customer.  I am sorry we were unable to earn your business.  

Michael Kelley
General Manager
Feb 3, 2017
Dianeki
Got back quickly
0 people found this review helpful.
Feb 2, 2017
Excellent dealership experience. I would recommend them to everyone I know!
0 people found this review helpful.
Response from current dealership:
Thank you Patrick!  We are honored to earn your business and your five star review.  Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service experience.  If you have any questions or concerns please do not hesitate to contact us.

Thanks Again,

Michael Kelley
General Manager
Jan 11, 2017
On my way to see car
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to award us with 5 stars Joseph!
Jan 1, 2017
I emailed this dealer about a vehicle they had advertised. It had been advertised for 3 days. Two of those 3 days were over the Christmas holiday weekend when the dealership was closed. I emailed them on Christmas, I did not expect an answer that day obviously! I received an automated email that a representative would respond in an hour, so I expected to hear from them in the early a.m. on Monday, they opened at 9 a.m. I received an email at 4:32 p.pm on Monday telling me that the vehicle was not available, a deposit had been received for the vehicle. I do not finance vehicles. I am a cash buyer and told them so. They did not have the courtesy to abide by their own stated response policy. I doubt that they received a deposit for the vehicle over the Christmas weekend, but stranger things have happened. After reading all of the other reviews by other customers I am not surprised at this behavior. P.S.--6:22 p.m. vehicle is still listed for sale on their website as well as Car Gurus, interesting! 12-27-16 10 a.m. vehicle still listed on website for sale, interesting! To the dealer management, I did read all the reviews, (as opposed to your terse response) before I posted. I came easily to the conclusion that I would be better off looking at other dealers. It is what it is. The poor customer service speaks for itself. Have a nice day. There will be no more contact. P.S.-- The dealership, did contact me off line in an attempt to smooth over this botched interaction with their dealership. I am not interested in hiding dirty laundry, nor will I be a party to any attempt to do so.
20 people found this review helpful.
Response from current dealership:
Sorry we were unable to earn your business.  I wouldn't ask or expect for you to hide anything.  Best of luck in your car search.  
Dec 23, 2016
Felt like cattle. Service push thru no time they do multiple customers at time horrible service
16 people found this review helpful.
Response from current dealership:
Sorry to hear that Mike.  We do have a large inventory and our staff will deal with multiple customers during our busier times and that it is not ideal.  I would be happy to assist you personally if would be willing to give us another chance.  Please contact me directly if I can be of any assistance.  

Michael Kelley
General Manager
508-230-2903
Dec 12, 2016
Dealer contact me and was very nice and accommodating.
2 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business.  If you have any questions or concerns please do not hesitate to contact us.
Dec 12, 2016
I went to test drive the car on a Tuesday afternoon. It was a little difficult to get someone to help when I walked into the dealership. No one seemed to acknowledge me until I actually had to ask for help. The lady that did help me out was very helpful and not pushy at all. I would recommend this dealership even though I didn't purchase the car.
3 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review your experience.  We are disappointed we were unable to earn your business.  If we can be of any assistance please do not hesitate to contact us.
Dec 9, 2016
They dont read your comments and disregard what you wrote when they do. They also have multiple people contact and basically push you with no regard other than to get you in there
5 people found this review helpful.
Response from current dealership:
I am sorry to hear that Jill.   If you would be able to provide me with additional information I would like to review your contacts and see why we were unable to answer your questions.  If you are still in the market for a pre-owned vehicle please reach out to me directly and I will be sure get you all the information you need.  My email is mike@bournes.com and my direct line in the office is 508-230-2903.

Thank you for bringing this to my attention.

Michael Kelley
General Manager
Dec 7, 2016
Great company, professional sales person. No haggle price. I purchase the vehicle and I am very please with the vehicle.
1 people found this review helpful.
Response from current dealership:
Kevin we are thrilled you are pleased with your vehicle!  We appreciate your business and your kind words.  If you have any questions or concerns please do not hesitate to contact us.
Nov 20, 2016
Very good
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to award us with 5 stars!
Nov 16, 2016
This is a five star dealer the pricecwas good and they have a really good staff.
0 people found this review helpful.
Response from current dealership:
Thank you for your business Andrew!  We appreciate you taking the time to award us with 5 stars and for your kind words.  Any questions or concerns please do not hesitate to contact us.

Nov 14, 2016
Great place to shop for a car.
0 people found this review helpful.
Response from current dealership:
Thank you Joseph!  We appreciate you taking the time to award us with 5 stars.  Any questions or concerns please do not hesitate to contact us.

Nov 1, 2016
Poor communications. Like I was getting quick answers that didn't address the questions I asked.
4 people found this review helpful.
Response from current dealership:
Sorry we were unable to answer your questions William.  We are disappointed we were unable to earn your business.  We have two employees dedicated to answering all online inquiries for this very reason.  If you are in need of any further assistance please do not hesitate to contact me directly at 508-230-2903.

Michael Kelley
General Manager
Sep 6, 2016
my only contact was by phone. didn't buy the car. but they were prompt, helpful and courteous.
2 people found this review helpful.
Response from current dealership:
Thank you for your kind words.  Please let us know if we can be of any assistance.
Aug 16, 2016
Absolutely Super. We did buy our car here.
2 people found this review helpful.
Response from current dealership:
Thank you for choosing Bourne's Auto Center!
Aug 16, 2016
Sales associate assigned too busy to really assist or talk while others seemed available. Very low trade in assessment. Won't ever go back there. Not for me
4 people found this review helpful.
Response from current dealership:
Sorry to hear about your experience and that we were unable to earn your business.
Aug 15, 2016
Great dealership. Everything I could ask for .... and get this HONEST ! Wow what a concept not seen in almost all the others.....
1 people found this review helpful.
Response from current dealership:
Thank you Ellen!  We appreciate your business and your 5 star review.
Aug 11, 2016
Very professional. comfortable no pressure setting. However, absolutely nothing is negotiable and found better pricing down the road.
5 people found this review helpful.
Response from current dealership:
Sorry to hear we were unable to earn your business.  We do price our vehicles very competitively to market and our surprised to hear you were able to find a better deal.  None the less we wish you luck with your vehicle.
Aug 10, 2016
Sburke10
People were nice just couldn't come to an agreement.
3 people found this review helpful.
Response from current dealership:
Thank you for your kind words.  We are disappointed we were unable to earn your business.  Let us know if we can assist in any way.
Aug 9, 2016
Friendly and accommodating staff. No haggling, no hassle. Huge inventory. I will recommend this dealer to friends and family.
1 people found this review helpful.
Response from current dealership:
Thank you so much Kristen!  Your business and your recommendation are extremely important to us.  Let us know if you need anything at all.
Aug 8, 2016
Very professional. Very efficient. Would go back to purchase again.
1 people found this review helpful.
Response from current dealership:
Thanks Tom!  It was a pleasure assisting you.  We look forward to seeing you again.
Aug 1, 2016
Poor. Car was beat up, dirty and needed a jump start. They new I was coming but did not prep car.
7 people found this review helpful.
Response from current dealership:
That is frustrating for us John.  We apologize as we try to do everything we can to prevent a scenario like that.
Jul 30, 2016
I felt the car was a bit overpriced and needed some work. The young man I dealt with, Tre, was very pleasant and helpful during the test drive.
1 people found this review helpful.
Response from current dealership:
Thank you for the opportunity to earn your business and your kind words about Trey.  We are disappointed we were unable to earn your business.  If we can help in anyway please let us know.
Jul 27, 2016
gailvogel
They contacted me but no follow up.
1 people found this review helpful.
Jul 18, 2016
Very nice dealership, but very skimpy on trade value of car. Very disappointed
3 people found this review helpful.
Jul 13, 2016
Vehicle was not available that I reached out regarding, however it stayed on the site for some time even after I knew it was no longer available.
4 people found this review helpful.
Jul 11, 2016
Quick response
Jul 7, 2016
musthavewater
Answered all questions promptly, and sent detailed photos and carfax report immediately. Very easy to deal with.
0 people found this review helpful.
Jul 1, 2016
This dealership was very impressive in that it was large and loaded with inventory. There were plenty of sales associates but there were also so many customers that it seemed a bit chaotic. The sales rep that I was meeting was so busy I barely had a chance to talk to him. When I finally asked if we could negotiate the price he was quick to let me know that there was no negotiating at that dealership. He was friendly however and I did find a truck somewhere else. Funny thing though, a week later the price of the truck I was interested in dropped a $1000!
5 people found this review helpful.