Bob Howard Chrysler Jeep Dodge

I set up a time to test drive the next day. Drove 2 hours, drove the jeep, sat down to do paperwork and they told me they had accepted a down payment online from someone else. Not okay.

Had an appointment for this specific car. They told me they were going to hold it. Yet ended up having sold it. Yet continue to hound my phone to look at other cars after having told them I don’t want to continue with them.

Was emailing back and forth about a used jeep. The dealership took forever to respond as if they were uninterested in my business. Finally was able to make it to the dealership on a Wednesday, which was an hour and a half away from my house. They had my number for 48 hrs, yet didn’t bother to tell me that the vehicle needed repairs and was unable to be sold that day. I got a call saying it was ready on Friday. I went to the dealership again to purchase the jeep and pointed out several issues with the paint. They printed out the invoice sheet and I asked if they could do any better. Alex condescendingly told me that I didn’t make an offer. When I did offer over kbb value, Alex was offended and refused to take my offer to the manager. My offer was over kbb and within 10% of dealer asking price, yet you’d think I offered 20k on a 100k vehicle. Absolute worst car shopping experience ever. For clarification, the original email address I used was blocked by bob howard.

Great customer service

If I could give zero stars I would. Chris, the crappy salesman who ‘took care of me’…I had to wait 15 minutes for him to get to me at my appointment time. Then, mind you it was a 45 minute drive there, he told me it was sold! Then pretended like he didn’t know I had an appointment. The he acted smug, like the cheap trick he is, like he didn’t do anything wrong. DO NOT GO HERE

Cool

Great price and awesome staff. Definitely worth the travel from Houston to OKC to purchase my new Jeep Grand Cherokee L Summit! Have already referred them to family and friends!

It was a bait and switch. I was told to comebup there it was ready to be seen. Got there and the salesman said it had been given to someone as a demo while a vehicle was getting fixed but they would be happy to show me other vehicles. I asked to be notified when it was back and the excuse was "umm its been out for a really long time not sure when it will be available" Then after the weekend was over all of a sudden it was listed as sold.

They responded but wouldn't really work with me, they kept insisting to run my credit while not being able to give me a tentative monthly payment.

Dealership contacts were fast and price they gave me was properly priced around MSRP. They were not going to slap some additional fees on like many dealers

Called the dealership to inquire about this truck cuz there was no pictures. The said I could come look at it or they could send me pics. I chose to go look at it and when I got there they told me the truck was a fresh trade and couldn't even locate the truck or the keys and I service tech had them and would not be back till Monday. Poor customer service and a complete waste of my time.

While browsing this dealer was responsive and knowledgeable!!!

I ended up calling and ended up with a salesman that said let me get to my desk and call you right back. Never called back. I was contacted by email of which I replied. Never heard another word.

They were kind however this vehicle needs to be removed because it wasn't available and had been sold. And its still listed

Had a great experience with this car lot real friendly they really made my day

My sales associates were awesome! Finance manager was so cool! My buying experience was easy and hassle free. I was well taken care of. Great dealership to work with. I’ll be going back soon to look around for a car for my daughter. I’m a very happy customer!

Called and asked if the jeep was available and they said yes so we went to see it. When we got there the salesperson told us the vehicle was overheating a lot and would only be sold at auction so we could not see it or test drive. 2 days later they updated the listing and added pictures. I called the dealer to ask if it was really for sale since we had already been there once and told it was not. The salesperson never returned my call that time

Good

Service was great, clean comfortable no hassle. Dealer was on point great service

Nice people and always helpful

The salesman was quick with returning text and answering all me questions, the financial guy was very easy to deal with and helpful. Overall a great experience!

Customer service centric!

Fast, friendly.

They did not do a good job contacting me and seemed like they didn't care whether they sold me a truck or not After looking through the complaints with the BBB I decided to look else where. They simply did not follow through I offered to purchase the vehicle advertised for the price advertised and they never responded to my offer.

Good service

See Cameron is all I have to say.

The truck we were interested in was already sold but Richard was very friendly and helpful

Great Dealership l was very impressed on how I was treated always asking if I needed any thing. Dealership is very nice and clean My salesman did his best to get me the best deal

Told me things I wanted to know. But never answered if the vehicle had cruise control or not. Price is a little outside my range, but I want to see the truck.

Fast and easy car buying experience in and out with in just a couple hrs

I contacted this company multiple times by email because I was currently overseas at the time I first say the truck before they finally decided to email me back. Then when I they wanted to add 599.00 because they had so many people looking to buy the truck seems like bad business to me. I will not be going to this company with the way they do business. Just couldn’t believe they was trying to add to the price that they dropped the truck to. They wasn’t that friendly on the phone as well. I might of just had a salesman that is having a bad day but damn.

The dealer responded and they answered my questions in a timely manner.

They were very quick to reply. I've purchased from Bob Howard before and it was a good experience.

Prompt response, vehicle was priced above value.

That vehicle had already sold . However they were very helpful. And I ended up buying another vehicle from them. Really like the way they treat their customers.

I purchased an "as is" used vehicle from this dealership. Within 48 hrs of purchase the vehicle had a few mechanical issues. The dealership asked that I bring the vehicle back in so they can take a look and repair. Now that is an unexpected surprise. Thanks

They responded electronically but I made an appointment to go in and the guy texted me early that morning, said he eouldn’t be there big another guy would meet me. When I got there neither of them were rhere

Very professional and seem like they actually care about their customers.

The salesman was very nice however took almost 4 hours to get no where. I told him I was pre-qualified yet he ran my credit 4 times. He knew how much I had to put down and what I could afford. He also told me that no way could I be approved for a less expensive vehicle. Very stressful and uncomfortable experience

We didn't buy, but very responsive and helpful dealership

I didn’t have transportation to get to the dealership to test drive this vehicle. They picked me up. Nice convenience.

Quick response

They called me quick and they where very nice, and working with me until I got my money together.

Overall excellent experience.

Erin in internet sales has been very professional and helpful and a pleasure to work with.

These people could car less if you buy a car or not! Honestly I don’t even know why they are there! Salesmen stated no one can test drive a car until it is approved and financed, what? Super overpriced, showed me a used car, same price as a new car, when I opened the door, the car smelled like a smoke filled bar! They were acting like they were doing me a favor by talking to me. Service department is fantastic! Don’t waste your time on used, it’s cheaper to buy new!

The response time was great

I ended up buying a vehicle from this dealership which was very prompt in their communications & great to work with.

The service was awesome, a bunch of great guys to deal with! Very friendly and helpful!

Great response

Contacted me quickly. Provided a video as requested. Appreciate their prompt response. Sadly, just not the car I’m looking for...which is a black/tan four-seater.

I purchased a 2018 Dodge Durango GT today from Bob Howard Dodge. Vincent my sales rep was great he took time and answered my questions explained to me what would be happening. I had a very positive buy experience they were transparent and did not pressure me into getting anything I did not want for the Dodge.

This vehicle was sold and they would not take it off the market for a month that I was aware of so they could scam people into calling up there dealership. Not my kind of place to do businesses

Received a very quick email with generic information. They also called and must have gotten my phone number from one of their other dealership brands as I did not supply it directly to them. Did not provide what I asked for and vehicle listing disappeared a few hours later. Suspect it could have already have sold before I inquired about it even though I was told it was there.

fast response and very nice

Great to work with.

The dealership spoke several times with me. Everyone I spoken with seem very professional

Great

Very nice people and helpful.

They made contact and explained my options

Quick response.

Very quick and responsive

By far the worst car dealer i have ever seen in my life the prices are decent but the sales people good god they make me go to the dealer 3 times with a bunch of lies i would say names but there's not enough space here write them all no stars

My rating is for the salesmen his name is Joaquin. I was ready to buy, even had my co signer drive from over a hour away. He never contacted me. When I finally reached out to him, he had the nerve to say, what are you talking about.?!? Then I checked on the car I was going to purchase and it was gone... he will never make a commission check like this. He also already had my and my cosigner credit information.. AND RAN BOTH OF OURS . So now both of our credits took a hit ! Thanks for nothing.

Good

The people at Bob Howard were more than helpful and a pleasure to deal with.

Bait and switch. Made appointment to see a salesperson by name who I had talked to on the phone and verified the appointment to see this specific car even down to the minute detail of removing the front license plate bracket to verify no scratches on the bumper when I and my family arrived. This was all prearranged and verified. Two hour round trip. Asked for contact by name upon arrival to a receptionist as previously agreed. Salesperson did not even come out of her office to greet us but instead spoke to another sales person through her door. He went over and grabbed some keys and came up and said he could not find the car for which we had made the appointment but he had other older cars available to look at. We walked out feeling like a bunch of suckers who had been tricked. This was not how we wanted to spend our afternoon. We had to make other arrangements for my sons ballgame.

Great dealership! Fabulous sales people. Got a great deal!

They were nice on the phone but I was suprisec that they wouldn’t even budge a penny on the price.

Our salesman was great. Not high pressure. Test drive, negotiated deal and had financing completed in less than 2 hours.

I was treated great made my deal and took the jeep home. Salesman was awesome as was the sales manager.

It was advertised as a work truck so I expected and was told that it did have some body dents and dings. I was surprised at the actual amount of body damage. I was told that it had been detailed and was ready to drive. I looked it over was given the key and I got in, the key had to be played with to turn the ignition and then the truck would not start. I looked it over some more and found they had left a window open during the rain soaking the rear seat and head liner. I also found a screw embedded in one tire

Called back quickly.

Easy to deal with

Surprisingly easy and less painful than anticipated. Internet salesman, Jesus and the attached "cohort" that normally come with car salesmen were all helpful, polite, agreeable within reason and open to negotiation. No pressure tactics, no debasing and very friendly. Will consider them again for future car buys.

Very good

Good response, just didn’t have what I wanted. Nice folks.

They responded very quickly with my request and although we couldn't agree on this car they tried to find me something else that would fit my needs. I did not end up buying a car from them but definitely would in the future.

Great service

Dealership had vehicle on the lot when I arrived. I test drove it and enjoyed the vehicle, but it was not even close to perfect condition. I liked it enough to talk price though. The vehicle was listed at $19xxx online, but when going over price it was listed at $25xxx, because that’s what clean retail is.... except for the fact it shouldn’t be considered clean. I was then given $5xxx off to bring it back down to their online listing. I was offered $500 for my car and was told that was what trade in was on one of those. NADA has ROUGH trade in at $700, clean trade in at $1950. Then I found out about their $500 doc fee on their vehicles. All in all they tried to keep my car, and I walk out of there paying more than what they have it listed for online while letting them keep my car. I did get contacted after walking out, but in no way would I recommend giving this dealership your business.

It was pleasant

I tried to buy a truck listed just under 5k and they wanted to charge a $500 "processing" fee which I feel is a load of crap. I will not be shopping at any Bob Howard dealerships because of this. I was prepared to pay cash for the truck, but that was a big turn off because that is another 10% on top of a $5000 truck.

I came to Jesus, and he was very transparent about our deal.

Very helpful, and nice.

Called at noon inquiring upon 300C. Was told they'd call back in 5 minutes. 1 hour later, called them again. Got another salesperson who explained the Price listed on their website is the LEASE PRICE! When asked for the purchase price, told me theyd call back. Never did! Jeez... I didn't know that SALE PRICE is no longer the price their selling it for! Who knew! Incredibly poor customer service! I'll look elsewhere.

Amazing staff and my sales woman LaRhonda was awesome sweet and kind! And busted her butt

The truck was sold before I arrived at the location. Was not notified truck had been sold.

Good

Called made appointment to test drive. But because I didn't want to immediately purchase this vehicle, didn't even want to look for me any other vehicle. Didn't want to work with us. Hated experience with used car looking there.

Set up a test drive and live 2 hours away. Before I got there (was on my way) I got a text stating they had sold the car I was scheduled to test drive. they sent a few links of nothing we liked, then got a call from them when we didn't show up to test drive! During that conversation learned of a 500..00 fee on all of their cars.

Car overpriced and they won't negotiate. I explained that there are other factors to consider when purchasing a used car besides the asking price, such as: number of previous owners and the customer ratings of the dealership. This vehicle has had 2 owners who didn't like the vehicle in 6 years and their ratings aren't very good

I made an appointment via text message with one of the salesperson and she said the time I told her was a perfect time. When we got to the place, we asked the salesperson who approached us, told him the name pf the person we're looking for, then he left and came back after maybe more than 12 minutes and start trying to make us see a different car. Told him we alaready have appointment to see the vehicle we came for. And of course, expect what a salesperson always do. He finally told us that the salesperson we're looking for is in another building. When we got there, another salesperson approached us and same thing, told him why we're there for. Then he started writing my info's like I don't know what he's trying to do. He left and came back after a while and told us that the salesperson I was looking for is off that day or they haven't seen her the whole day. Then told us the vehicle was already sold that same day in the morning. Well, here's the thing, the first salesperson who approached us looked up the vehicle before we got sent to the right building. It doesn't show it was already sold and still not sold until now. I even texted the lady that I was supposed to meet that day and never heard back from her. It's a very terrible experienced! Customers go there to see what they want not what they don't want. I know they have to make their commission but my God, dothey have to steal other salespersons customer?

Didn't try to work with me or even offer to show me other options

After first contact I received an E-mail reply, called and left my phone number asking for more info and got an E-mail reply. No call back!! so I bought a different car.

We dealt with them a few years ago and were very pleased with the service and deals we got. But the last couple of times we have been there more recently, they tried to put us in some beater with our nice car and a lot down besides. We have been disappointed to say the least. What happened? I was surprised. We left without buying anything.

So far great!

Had several people contact me about test driving. They were always friendly and professional. But I ended up buying a vehicle I had previously discussed with someone before contacting Bob Howard.

Great!!!!!