-
Today 7:00 AM - 5:00 PM (Closed now)
- Make Service Appointment
- View Current Service Specials
Bob Howard Chevrolet
About Us
Bob Howard Chevrolet invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Chevy cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Chevrolet dealers. ESPAÑOL Bob Howard Chevrolet le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros Chevy y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Chevrolet en el área Oklahoma City.
-
Today 9:00 AM - 7:00 PM (Closed now)
-
13130 N Broadway Ext
Oklahoma City, OK 73114
Our Amenities
- Coffee
- Bottled Water
- Soda
- Snacks
- WiFi
- Customer Lounge
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Mar 9, 2026
I called the dealership. I told them the car I wanted. They said they would get right back to me for pre-approval. I said, we are coming this afternoon to get it, and as soon as you call we will head that way. I waited 3 hours, and heard nothing. Finally at just over the 3 hour mark, and only after I checked in first, they told me that someone else came in and bought it, and the reason it took so long to get back to me, was because they were with the customer buying the car that I wanted. It's ok now, because I had a far better experience buying through Carvana, and I got a much newer, cleaner, cooler, car with half the miles for the same price. I guess I owe them a huge thank you for screwing me over.
Ahmad Jones was rude and unprofessional. Peyton the sales manager emailed me in the beginning only to disappear even after I emailed back a few times and texted directly. Out of all my years buying exclusively GM vehicles and buying over 50 new GM vehicles, I'd have to say that this was the worst potential buying experience I have ever had. I will keep shopping for a new Corvette elsewhere.
Oct 31, 2025
This dealership want to charge me $300 for window tint, on a used corvette, that the previous owner paid for, wow how low can you go...
Nov 5, 2025
Response from current dealership:
Edward — I’m sorry for the frustration here. We never want anyone to feel like they’re being charged twice. On used vehicles, window tint can appear as a separate line item if it was added during our reconditioning process, replaced to meet Oklahoma legal limits, or included in an accessory package. That said, if the tint was already on the Corvette when we acquired it and no additional work was performed, we’ll correct the paperwork and make it right.
Please email me your full name, the stock number (or last 6 of the VIN), and the date you visited so I can review this
More ...
Please email me your full name, the stock number (or last 6 of the VIN), and the date you visited so I can review this
Bob Howard kept me up-to-date on sales of the pickups. He had did a real good job once again. Thank you very much.
Oct 20, 2025
Response from current dealership:
Thank you for your kind words, Marvin! We're thrilled to hear that you had a great experience with us at Bob Howard Chevrolet and that our team kept you informed about the pickups. We appreciate your feedback and look forward to assisting you again in the future!
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Sep 15, 2025
Contacted me in a couple of hours
Sep 17, 2025
Response from current dealership:
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
The dealership had plenty of options available to look at. Very friendly staff and got a really good deal on my trade in. They truck i eventually got there were a few things I didnt like and they quickly got them changed. Definitely would recommend.
Jul 25, 2025
Response from current dealership:
Thank you for your wonderful review! We're thrilled to hear you had a positive experience at Bob Howard Chevrolet and found plenty of options to choose from. It’s great to know our friendly staff assisted you well and that you got a good deal on your trade-in. We appreciate your recommendation and hope to see you again soon for your next visit!
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
I had submitted an application and set a pick up date, only to find out was auctioned while running my credit. The sales person didn’t too seem concerned about giving me a vehicle.
Jun 26, 2025
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Jeremy Cook
General Manager
jecook@BobHowardAuto.com
Jeremy Cook
General Manager
jecook@BobHowardAuto.com
When I asked about the vehicle being wrecked all around I was told it was gone to the auction.
Jun 20, 2025
Response from current dealership:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.
Jeremy Cook
General Manager
jecook@bobhowardauto.com
Jeremy Cook
General Manager
jecook@bobhowardauto.com
Jun 3, 2025
Bob Howard Chevrolet is an amazing car lot with amazing people working there. My son had tried so many car lots to try and get his first vehicle for his 21st birthday but with no luck. He did an application for Bob Howard Chevrolet and thought nothing would pan out. AHMAD,a car sales representative from Bob Howard Chevrolet called my son and when I say that young man worked for my son with the down payment, monthly payments and also we live in Lawton, so we had no way to get to Oklahoma City, well AHMAD took care of that also by coming to get us!!! My son purchased a 2015 Kia Cadenza!!! I wish I could give them more that 5 stars because they deserve a billion stars. I can't express my gratitude to AHMAD and Bob Howard Chevrolet for everything,from the first call,to us driving off the lot with the car!!! THANK YOU AHMAD AND BOB HOWARD CHEVROLET!! I have definitely been bragging and referring people to you all!!! You made our lives so much easier to navigate now!!!
Jun 6, 2025
Response from current dealership:
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Let me believe that everything was finalized and ready to go and then jerked me around for 3 days telling me that they couldn't find my paperwork then I couldn't get anyone to return my calls, text, or emails. Would have really loved to have done business with them on that particular truck but after all the hassle I'm glad I didn't buy from them. I only gave 1 star cause 0 isn't an option
Apr 23, 2025
Response from current dealership:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Tim Branch
General Manager
tbranch@BobHowardAuto.com
I've had the real BH Chevy treatment. It incls.
$699.00 "doc fee" I refused to pay (no luck)
and being asked to front TPMS repairs that
were promised - $311.00, not refunded. Watch
for Grant - Gen Sales Mgr. He's why folk hate
car dealers.
Apr 19, 2025
Response from current dealership:
Hello Russel,
I wanted to follow up regarding a couple of items. As you may recall, during the purchase process, the documentation fee was addressed at the time of negotiation. We did sell you the truck at the agreed-upon price, and the vehicle price was reduced by the amount of the doc fee. While the fee still appears on the paperwork, the total cost to you remained the same, as discussed. I believe Nick Peterson reviewed this with you at the time of sale to ensure there was no additional charge. And, at that time you agreed, understood, and moved forward with the purchase.
Regarding t
More ...
I wanted to follow up regarding a couple of items. As you may recall, during the purchase process, the documentation fee was addressed at the time of negotiation. We did sell you the truck at the agreed-upon price, and the vehicle price was reduced by the amount of the doc fee. While the fee still appears on the paperwork, the total cost to you remained the same, as discussed. I believe Nick Peterson reviewed this with you at the time of sale to ensure there was no additional charge. And, at that time you agreed, understood, and moved forward with the purchase.
Regarding t
Lack of communication. And dont even give you good deals on trade value.
They also sold a vehicle they told me was still available. Wasted my time.
Mar 25, 2025
Response from current dealership:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Excellent vehicle, customer service, sales team, finance manager, exceptional sales and purchasing experience! They know how to make a deal and treat the customers extremely well!
Jan 29, 2025
Response from current dealership:
Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience with our vehicle, customer service, sales team, and finance manager at Bob Howard Chevrolet. We truly appreciate your kind words and are glad our team was able to make the purchasing experience exceptional for you. We hope to see you again soon and invite you to share your experience with others!
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Jan 27, 2025
Response from current dealership:
Thank you for choosing Bob Howard Chevrolet! We appreciate your positive feedback and are glad to hear that you found us helpful. We look forward to assisting you again in the future!
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Nov 4, 2024
Response from current dealership:
Hello Cathy, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Aug 6, 2024
Yes the Internet sales lady did, and the local salesman, Justice, was great.
Aug 8, 2024
Response from current dealership:
Hi Phil, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Show older dealer reviews 121
Mar 8, 2024
Response from current dealership:
Jay, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Bob Howard Chevrolet! If there is anything else we can do for you, please feel free to give us a call.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Was ready and with cash to buy vehicle after dealing with an awesome salesman for 1 1/2 days. After agreeing to price and deposit I waited several hours as I live 4 hours away from the dealership, I was told that the sales manager didn’t want to sell me the vehicle because he had scheduled a viewing himself and wanted that person to look at it before selling it to me. Again I was ready with cash in hand and had agreed to buy before the meeting with the other person. After waiting several more hours I was contacted by my salesman and told the truck was sold out from under me. Bob Howard will never see a dime of my money or anyone that has the time to listen, that kind of shady business practice is ridiculous. Buyer beware!!
Apr 17, 2024
Response from current dealership:
Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at tbranch@BobHowardAuto.com. I look forward to speaking with you.
Tim Branch, General Manager
Tim Branch, General Manager
Jan 10, 2024
They treated my daughter wonderfully and honestly. Everything they explained made sense. Immediate call backs when we called. Always helpful.
Jan 11, 2024
Response from current dealership:
It's heartening to hear that your daughter was treated wonderfully and honestly by us. ! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Jan 7, 2024
Nice person, helpful.
Jan 9, 2024
Response from current dealership:
Thank you for the kind words! We are excited to hear that we were able to provide you with a helpful experience!
Dec 10, 2023
They were very good to us.Car was clean and ready to go as promised.The internet sales person was very good
FORGET HER NAME.cant miss her through
She is the most energetic person on lot.
Dec 12, 2023
Response from current dealership:
Thank you so much for taking the time to share your feedback with us, Ronald! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
The Bob Howard dealership is a well organized and a competent automotive group. My experience was was very satisfactory.
Sep 19, 2023
Response from current dealership:
Thank you for the Five-Star review and for choosing Bob Howard Chevrolet. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.
Sep 15, 2023
Geraldo good guy took a little time but was able to me a deal
Sep 19, 2023
Response from current dealership:
Congratulations on your new vehicle! We are thrilled that Geraldo provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Horrible. Spoke with dealer for a solid day. Told them I would be down the following evening to pick up the car. Had credit ran and all. Lost communication the evening before. Last message was “don’t worry about it we will make sure you get this car”. Next morning was told car sold. Also told they would not honor price if I came down with my own financing.
Aug 2, 2023
Response from current dealership:
Thank you for leaving us this great review, Verina! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
May 10, 2023
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
This Dealer is the absolute best in town. The best car buying experience we have ever had.
Apr 4, 2023
Response from current dealership:
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
I was contacted right away and made a deal in a great car. I am very pleased with the entire transaction. Thanks to Robert and Lance for a great job.
Feb 2, 2023
Response from current dealership:
Jerry, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Howard Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jan 9, 2023
Response from current dealership:
Thank you for taking the time to leave us a review, Mark! We appreciate it.
Horrible dealership. You been warned! I made an appointment but when I arrive from out of town, nobody knew I was coming. Moreover, Bob Howard added $4,000 to the purchase price after I arrived.
Jan 5, 2023
Response from current dealership:
Thank you for bringing this to my attention. I apologize for what you encountered with your visit. I would like an opportunity to address your concerns and to earn your business, please contact me at tbranch@BobHowardAuto.com. I look forward to speaking with you.
Tim Branch
General Manager
Tim Branch
General Manager
Yes, they contacted me. And I am getting closer and closer to buying a nice Cadilac. Keeping Bob Howard in OKC on my list.
Dec 30, 2022
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Dec 16, 2022
Response from current dealership:
Thank you for taking the time to leave us a review! We thank you for your business.
Nov 4, 2022
Response from current dealership:
Thank you for taking the time to leave us a review. We appreciate your interest and hope to see you again in the future.
Oct 31, 2022
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Very nice and very helpful. They even stayed open past closing so I get pick up my vehicle.
Oct 7, 2022
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Sep 23, 2022
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Horrible experience. If you plan to buy from
this dealership make sure you have an extra
$2400. They add this price on top of the price
thatâs listed.
Aug 12, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Tim Branch
General Manager
tbranch@BobHowardAuto.com
May 11, 2022
Extremely professional
May 11, 2022
Response from current dealership:
Thank you for the kind words, Alex. We are happy to hear our team could provide you with a great experience.
They reached out. They kept in contact with the vehicle that I was looking at. And they were very very courteous
Apr 29, 2022
Response from current dealership:
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Very helpful. I was disappointed to hear it had transmission problems and would not be sold
Feb 22, 2022
Response from current dealership:
Thank you for the review, Christy! Please let us know if we can assist you in the future.
Dec 9, 2021
Response from current dealership:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Contacted me promptly but vehicle was sold before it could be arranged to be delivered to me. Oh well.
Dec 1, 2021
Response from current dealership:
Richard, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Talk about service! Everyone that I encountered here was always nice, professional and not too pushy...Way to go guys!!
Nov 22, 2021
Response from current dealership:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Nov 1, 2021
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
The sales rep was great. He was courteous and replied to my inquiries in a timely manner. He informed me of what and where the gen mgr
was coming from on the offers. It was a pleasant experience.
Oct 18, 2021
Response from current dealership:
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
Sep 6, 2021
Replied in time manner answered my question very polite.
Sep 7, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jun 17, 2021
guys got back to me right away. Very helpful
Jun 17, 2021
Response from current dealership:
Thank you for your feedback glad we could be at your service!
Jun 13, 2021
Great friendly staff very knowledgeable we’re planning by my next vehicle there
Jun 15, 2021
Response from current dealership:
Tim, we can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.
-The Bob Howard Chevrolet Team
-The Bob Howard Chevrolet Team
I called and they said they had the vehicle told them i was a serious buyer and lived 3 hours away was on my way and told them to hold it and if i needed to put down a deposit i would with a debit card to make sure they held it for me salesman said its bot needed if i was for sure coming i got all the way there and they told me they sold it to someone and was doing finance papers on it for someone that showed up an hour before i did
Jun 2, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize the vehicle you were interested in was sold. I would like an opportunity to fix this and to earn your business, please contact me at tbranch@BobHowardAuto.com. I look forward to speaking with you.
Tim Branch
General Manager
Tim Branch
General Manager
May 19, 2021
Honest salesman and great customer service
May 19, 2021
Response from current dealership:
Thank you for your kind review, Scotty. We are thrilled to hear that everything went smoothly.
May 7, 2021
Good.
May 11, 2021
Response from current dealership:
Thank you for your visit!
Apr 23, 2021
Excellent service
Apr 24, 2021
Response from current dealership:
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Feb 15, 2021
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Jan 8, 2021
Response from current dealership:
Thank you, Greg, for your kind words and your inquiry!
Oct 19, 2020
Great help
Oct 20, 2020
Response from current dealership:
Hi Joe, thank you for being our customer, we appreciate your kind words!
Oct 6, 2020
unable to go meet them to see this vehicle. found out didn't want this type of vehicle. so didn't
go see this one cause dealership was also to far inside oklahoma city that i wanted to drive too.
they were very nice in our texts to each other.
Oct 6, 2020
Response from current dealership:
Thank you Cheryl for your inquiry!
AWESOME dealership. Completed the deal all by phone. Julie responded very quickly and referred me to Drake to answer my questions and send more photos. Completed whole process by phone. Vehicle was delivered to me and was just as Drake described. Highly recommend this dealership !!!!!
Sep 21, 2020
Response from current dealership:
Thank you Rick for your kind words for Julie and Drake! We are thrilled that they provided you with an awesome car buying experience. Congratulations on your new car!
Aug 10, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Jul 8, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Jun 24, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jun 16, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with a quick and professional experience! Thank you for your business and look forward to your next visit!
My salesman was Austin. He was aces. Worked with me for four days over issues with my securing the funds. Everyone there was very pleasant. Would recommend to everyone.
Jun 12, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Apr 24, 2020
Very personable sales staff, no high pressure, vehicle was as advertised. They worked with me to come to a price that was I thought reasonable.
Giovanni and Scott were most helpful.
I would return here to make another purchase.
My only slight disappointment was a warning that popped up on the dash, that dealer didn’t take care of prior to purchase- noticed it on the way home after purchasing the car.
Still, overall a good experience. Also, didn’t take all day to get it done*****
Apr 27, 2020
Response from current dealership:
James, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.
Take care,
The Bob Howard Chevrolet Team
Take care,
The Bob Howard Chevrolet Team
Bob Howard is a fantastic dealership! Robert walked me through the process seamlessly. My van was ready for a test drive when I arrived. Giovani in the finance department explained everything about my loan and answered any questions I had. I felt like Queen for a day! I would highly recommend Bob Howard Chevrolet to anyone. Thank you Bob Howard!
Apr 25, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Apr 6, 2020
Response from current dealership:
Thank you Steven for taking the time to leave kind feedback regarding your recent experience. If there is anything else we can assist you with, please do not hesitate to get in touch.
Mar 27, 2020
Super helpful from top to bottom. Went out of there way to make sure I was happy with my truck and the buying experience. Highly recommend anyone looking for a vehicle to go with BOB HOWARD CHEVY!!!!!!
Mar 27, 2020
Response from current dealership:
Congratulations! We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Truck sold before I got the chance to test drive it. That was probably due to the great salesman and staff. The were courteous and professional and very informative about my internet inquiry.
Mar 2, 2020
Response from current dealership:
GuruRR256, Thank you for your kind words! We are happy to hear that we could provide you with a great experience! We're sorry to hear that the vehicle was sold.
Did a great job in making sure that if I had any questions to ask, they would be there to answer them
Feb 6, 2020
Response from current dealership:
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Dec 24, 2019
Response from current dealership:
Thank you for your inquiry, Clifford!
Dec 22, 2019
Response from current dealership:
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff.
Dec 2, 2019
Response from current dealership:
Thank you for your kind review, Isreal!
Nov 7, 2019
Yes extremely helpful
Nov 7, 2019
Response from current dealership:
Thank you for your inquiry!
Nov 5, 2019
Great
Nov 6, 2019
Response from current dealership:
Thank you Michael for your review! We look forward to your business with us again!
Sep 23, 2019
Response from current dealership:
Thank you for your business, we appreciate it!
Salesperson was helpful and friendly, yhe experience started of on a bad foot however. The mileage was off by 9k miles from the online ad. Offer was not accepted so I didn't get the vehicle buy overall it was a pleasant experience without the pushy norm for dealerships.
Sep 10, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize that the information about the vehicle was not correct. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Jul 30, 2019
Fair deal. I asked for a couple of items to be fixed like a signal light on the mirror and scuffs on the trunk lid to be buffed out and they wanted to charge me $600 . I love my car but not too impressed with Bob Howard Used Cars. Awesome people to work with. Final detail was substandard also. Glass dirty and carpet still dirty.
Aug 2, 2019
Response from current dealership:
Hi Mark,
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at tbranch@BobHowardAuto.com. I look forward to speaking with you.
Tim Branch
General Manager
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at tbranch@BobHowardAuto.com. I look forward to speaking with you.
Tim Branch
General Manager
They contacted me Saturday morning and informed me the vehicle was indeed still there. So we made the 100 mile trip down there to find out one of the managers had taken the vehicle. After several posts to whomever I could find, they contacted me Saturday afternoon and evening and again on Sunday. They said the vehicle hadn't been sold yet and he would have pics sent to me Monday morning. A girl messaged us and wanted to know how we wanted to receive the pics. So I went ahead and bought the autocheck. We didn't get the pics, so then the girl said no the manager had just purchased it that morning.
Jun 24, 2019
Response from current dealership:
Thank you for your feedback about your recent car-buying experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Love my car! the staff were all fantastic and professional, Definitely recommended this place!! :)
May 31, 2019
Response from current dealership:
We are thrilled to hear we could earn your business! Thank you!
May 30, 2019
Response from current dealership:
Thank you for your business, we hope you love your new truck for years to come!
May 17, 2019
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
They lie. Flat out. This is a dealership issue because I was lied to by multiple employees here.
Went to buy a used vehicle a couple days ago. We walked in with a preapproved loan and their sales manager stated to me that we didn’t need to go to the bank. They have such a good relationship with TFCU that they can get my preapproved loan set up there at the dealership. I should have known it was a scam but they assured me multiple times that there would be no credit check.
They had us fill out the financing forms and assured me that it was just to get the info for the preapproved loan from TFCU. I asked to confirm that this would not pull my credit.
Again, with the financing dept. I asked to confirm that they would not be pulling my credit because I have a preapproved loan. Jason, with financing, told me no it would not be pulled.
So two days after buying my vehicle my credit monitoring sends me an email that I do indeed have a credit inquiry from them.
May 15, 2019
Response from current dealership:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Apr 21, 2019
Salesman did a great job!
Apr 25, 2019
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Apr 17, 2019
Took off work and drove 45 min only to get there and vehicle was sold after they told me they had it. Didn’t appreciate wasted time.
Apr 25, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Apr 17, 2019
That truck had been wrecked. Showed me another truck, told I was coming to look at it and it would take me a hour to get there. 5 miles before I got there he texted me and said they sold it. If you knew I was coming should have held it. If your going to try and sell me at least give me a chance.
Apr 25, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Tim Branch
General Manager
tbranch@BobHowardAuto.com
Apr 1, 2019
Grant Kodman promptly, friendly addressed my questions by phone & email. It was a good experience.
Apr 4, 2019
Response from current dealership:
Joe, thank you for being our customer, we appreciate your kind review for Joe!
Awesome dealership! Ask for Scott a.k.a Sarge. He will get you the best deal possible! He is the best!
Mar 7, 2019
Response from current dealership:
Alex, we are truly grateful for this awesome review! We are thrilled that Scott was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future.
Jennifer was very helpful in getting us the vehicle we wanted and communication with us. Grant was
busy and Keith helped us out. Very friendly business.
Mar 4, 2019
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Jan 30, 2019
I was contacted soon after looking at the car .
Jan 30, 2019
Response from current dealership:
Thank you Rick for your kind words!
A little issue at first with communication between the sales guy and myself but once we got to the dealership everyone was more then helpful. Everyone was very nice and went above and beyond to get us what we wanted.
Jan 16, 2019
Response from current dealership:
Hi Jackson,
Thank you so much for taking the time to leave us a review! We are so glad we were able to help provide you a positive car-buying experience!
Thank you so much for taking the time to leave us a review! We are so glad we were able to help provide you a positive car-buying experience!
Jan 2, 2019
Good information from dealer.
Jan 2, 2019
Response from current dealership:
Thank you for your inquiry!
Dec 8, 2018
Well hello bob howard is the place to go great deals awesome service overall 5 stars Beto...
Dec 10, 2018
Response from current dealership:
Thank you for being our customer, Heriberto!
Nov 17, 2018
Great experience at Bob Howard! The people were great to interact with and loved to see it through that the customer was satisfied and fairly treated.
Nov 19, 2018
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Aug 29, 2018
Response from current dealership:
Thank you for your kind words! We look forward to your business with us again!
Aug 13, 2018
They reached out to me they were very helpful
Aug 15, 2018
Response from current dealership:
Thank you for your inquiry!
Aug 7, 2018
Sales staff was very helpful.
Aug 10, 2018
Response from current dealership:
Thank you for your visit!
I did eventually buy a car from this dealer, but they were not very responsive
compared to every other car dealer I contacted. It was a painful and poorly
managed purchase and I still do not have the documentation I need to
register my car in my state. Also, they tried to upcharge me for options that
were factory-installed on this car - which I felt was duplicitous. I ultimately did
get a good price for the car, but it was a lot of hassle, and the end is not yet in
sight.
Aug 2, 2018
Response from current dealership:
Thank you for bringing this to my attention. I apologize that you have not received the paperwork yet. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Mike Rauscher
General Manager
mrauscher@BobHowardAuto.com
Mike Rauscher
General Manager
mrauscher@BobHowardAuto.com
Grant responded quickly, was very helpful and patient. Everyone that helped from beginning to end was nice, patient and helpful with everything.
Jun 26, 2018
Response from current dealership:
Thank you for the kind words! We thank you for your business and look forward to your next visit!
Jun 22, 2018
All good
Jun 23, 2018
Response from current dealership:
Thank you Gary!
The salesman and entire staff we worked with was respectful, honest, and friendly. We decided to buy a different 2018 Trax than the one we initially sought. Great experience and would (have already ) recommend to friends and family
May 16, 2018
Response from current dealership:
Thank you for your inquiry, we appreciate your business!!!
May 6, 2018
Sales was very helpful and knowledgeable
May 7, 2018
Response from current dealership:
Thank you for your inquiry, Chris!
Mar 13, 2018
Response from current dealership:
Thank you for the kind words about Ray! We look forward to your next visit!
Mar 8, 2018
Response from current dealership:
Thank you for your inquiry!
Feb 5, 2018
Response from current dealership:
Thank you for your inquiry!
Car was listed at $4150 and then they dropped the price. I emailed and checked the online listing two days later and they increased the price to $5999.00. I will never buy from this dealership.
Dec 29, 2017
Response from current dealership:
Thank you for bringing this to my attention. I am sorry for the pricing discrepancies that happened and I would like an opportunity to make up for this, please contact me at 405.748.7721.
Ray Monks
General Manager
Ray Monks
General Manager
Contacted me right away and even found financing. Vehicle sold before I was able to get to them. Even went above and beyond to try and place me in a different vehicle of the same kind and newer.
Nov 16, 2017
Response from current dealership:
Hi Charles, thank you for your inquiry! We really appreciate you sharing your experience!
Nov 12, 2017
quick responses, extremely helpful
Nov 14, 2017
Response from current dealership:
Thank you Molly for the kind words! We look forward to your business with us again!
Oct 24, 2017
Very helpful and prompt but vehicle was already sold.
I waited to long
Oct 25, 2017
Response from current dealership:
Sorry we couldn't earn your business this time, Gene!
Worked hard to get me into the truck, true to their word and no nonsense from the finance office. Wonderful experience start to finish.
Oct 23, 2017
Response from current dealership:
We are glad to hear our hard work paid off for you, thank you for your business!
Oct 21, 2017
Awesome could not have asked for better service. Answer all my questions promptly.
Oct 7, 2017
I felt like they worked very hard with me, but this just was not the car I wanted
Oct 7, 2017
Response from current dealership:
Thank you Danny for the kind words! We thank you for your business and look forward to your next visit!
Sep 26, 2017
The experience with the sales person was good. It was not revealed to us the auto has hail damage and was "very poorly" covered up with a bad repair job. We had to notice it ourselves. It was not revealed to us. Sales person said they had no idea but was very obvious once you started looking at it. We made the offer of replace he hood and drivers door then we would be interested.
Sep 27, 2017
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent visit was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at 405.748.7721 . I look forward to speaking with you.
Ray Monks
General Manager
Ray Monks
General Manager
The gentleman that I spoke with was very nice. Couldn't do the deal but not gentleman's fault.
Sep 16, 2017
Response from current dealership:
Thank you Misf1tz for the kind words! We thank you for your business and look forward to your next visit!
Phone conversation was excellent. Sales person was informative plus intuitive to what I was looking for in a car
Sep 15, 2017
Response from current dealership:
Thank you for your inquiry, glad to hear our phone call was so beneficial to you!
Said they raised the price $3K because there was undisclosed damage they
weren't going to fix and now they were. I asked to send pictures after repairs
but never heard back.
Aug 14, 2017
Response from current dealership:
Hello there, I am sorry to hear about the change in pricing and reconditioning of this vehicle and the lack of communication. I would like to know if there's anything I can do to make this right, please call or email me.
Ray Monks
General Manager
405.748.7721
rmonks@bobhowardauto.com
Ray Monks
General Manager
405.748.7721
rmonks@bobhowardauto.com
Aug 11, 2017
The salesperson, wrote to me and called me right away to see if I had any questions or to see if I wanted to set up an appointment. I never got a chance to go see the vehicle, and when it sold she called me to let me know and even apologized. Excellent customer service. I would deal with her anytime.
Aug 11, 2017
Response from current dealership:
Hi Joey, thank you for your inquiry and we are sorry we couldn't sell you a vehicle this time!
David and the whole crew were great. Worked there magic to get us the vehicle we not only wanted but needed.
Thank You , one and all,
Ron & Tammy
Jul 20, 2017
Response from current dealership:
Thank you for visiting us, Ron and Tammy! We are happy to hear that David and the rest of the team were able to help you get exactly what you were looking for. We thank you for your business and look forward to your next visit!
This was the easiest transaction I have ever had at a dealership. They worked with me on my trade and we were able to make a deal that worked for me. They even made arrangements to deliver the vehicle to me in Clovis NM, the next day.
May 18, 2017
Response from current dealership:
Hello,
Thank you for your review and kind words. We're thrilled with the excellent service you received. We appreciate your business! Please come back to visit with us again.
Thank you for your review and kind words. We're thrilled with the excellent service you received. We appreciate your business! Please come back to visit with us again.
Apr 19, 2017
I was contacted almost immediately after inquiring about the vehicle. They answered all my questions and tried to work a deal out with me over the phone since I was over 3 hours from their dealership. Unfortunately we were not able to make a deal with them.
Apr 29, 2017
Response from current dealership:
Thank you Tony for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Apr 10, 2017
Response from current dealership:
Hello and thank you for your kind words! We appreciate your business!
Mar 27, 2017
I'd asked what bed this had long bed? If so what is the actual length of the
bed. Never heard back from them so I called the phone number attached
to the bottom of the auto email they sent me and that number goes to a
different guy at another dealership who knew nothing.
Mar 31, 2017
Response from current dealership:
John,
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (405) 748-7721. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Lance Franklin
General Manager
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (405) 748-7721. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Lance Franklin
General Manager
Mar 26, 2017
When they called I asked if she had the
car I inquired about she said yes. I took
off half a day of work to find out she didn't
have that car. She proceeded to lie when I
asked her about it she told me she tried to
call and tell me she didn't have it but the
voicemail she left me was wanting to
know what time I would be there. They
lost my business.
Mar 30, 2017
Response from current dealership:
Thank you for your feedback about this sales experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me at 405-748-7700 so I can learn more?
Lance Franklin
General Manager
Lance Franklin
General Manager
Feb 8, 2017
Great Dealer
Feb 11, 2017
Response from current dealership:
Thank you Charles! We look forward to your business with us again!
Jan 12, 2017
Live in Norman, was in north OKC, called ahead but car WAS NOT THERE when I drove to dealer. Salesman quick to "let me find you something equivalent" mad me think they knew all along it was gone but it raked a lot of interest so they keep it active. Smelled bad.
Jan 14, 2017
Response from current dealership:
Hi Ron,
Thank you for telling me what happened. I want to both apologize for my staff not telling you the car sold before your visit and I would like to try to make things right. Can you please contact me?
Lance Franklin
405-748-7700
lfranklin@bobhowardauto.com
Thank you for telling me what happened. I want to both apologize for my staff not telling you the car sold before your visit and I would like to try to make things right. Can you please contact me?
Lance Franklin
405-748-7700
lfranklin@bobhowardauto.com
Jan 4, 2017
Professional and courteous. I have purchased two vehicles there. One used and one new. Good experience on both
Jan 7, 2017
Response from current dealership:
Thank you Robert! We thank you for your continued business and look forward to your next visit!
Oct 31, 2016
Salesman was great, finance guy, not so much. Tried to sell after market warranty with high pressure and was shopping for higher rate financing for higher commission. I will use my credit union
Nov 1, 2016
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your Finance experience was aunplesant I would like an opportunity to fix this and to earn your business, please contact me at 405-748-7700. I look forward to speaking with you.
Lance Franklin
General Manager
Lance Franklin
General Manager
Sep 30, 2016
They did awesome but couldnt close the deal.
Oct 3, 2016
Response from current dealership:
Hi, Melissa.
Thank you for your review and kind words. We appreciate your business! Please come back to visit with us again.
Thank you for your review and kind words. We appreciate your business! Please come back to visit with us again.
Sep 30, 2016
Response from current dealership:
Hello,
Awesome! Thank you for your review. We're pleased we were able to get you in and out in a timely manner. We appreciate your business. Please come back to visit with us again.
Awesome! Thank you for your review. We're pleased we were able to get you in and out in a timely manner. We appreciate your business. Please come back to visit with us again.
Sep 21, 2016
Bought the car. Great experience!
Sep 23, 2016
Response from current dealership:
Hi Jeff,
Thank you for your review. We're pleased with the great experience you had at our showroom. We hope you enjoy your vehicle for years to come! Please come back and see us again!
Thank you for your review. We're pleased with the great experience you had at our showroom. We hope you enjoy your vehicle for years to come! Please come back and see us again!
Aug 31, 2016
They went beyond what I expected on communication.
Sep 2, 2016
Response from current dealership:
Thank you Tonny for the kind words! We look forward to your business with us again!
Aug 25, 2016
Response from current dealership:
Thank you Slitz for the kind words and taking the time to leave a review! We hope to earn your business one day!
Mar 6, 2014
responded in a timely matter, will use again
Dec 24, 2013
The salesman was very helpful and
informative. He was the best part of the
experience. The finance office was a
little pushy though which is why I'm only
giving them 4 stars.
Nov 16, 2013
none the vehicle had already sold by the time I was able to get there
Mar 13, 2013
Rich did a very good job. He called me and kept me in the loop on
everything..unfortunately we couldn't make a deal but the right
vehicle will come along in due time.. Thanks