Bill Kay Nissan

Great customer service

Everyone was very helpful and gave us a lot of information regarding the vehicle.

Lied about the miles on a car , it has more than what they advertise here on cargurus then they act like they dont know how that happened , However Carlos sales person has one of the best informative sales person with a lot of patience but i can’t say same for the manager that makes final decisions on a deal . The worst managers i came across by sending sales person Carlos to show me other nasty leftover ugly cars am not even interested because my offer ! I felt disrespected so that’s why I give it a one star. Maybe I got treated like this because Am not white . All this was over a 2021 Nissan Rogue at $27,494. My offer was a 2017 Hyundai Santa Fe with 87k miles with 20k in cash . Did not buy nothing. Went to another dealer and they took my car and my 20k and ran with it and they where said Bill Kay Nissan Downers grove Illinois got the worst managers . My advice is stay away from here and never come here .

Had an appointment as we were driving from Chicago. Received text messages confirming the appointment. Even the day of. Got there and they had sold the car the day before and lied the whole way through. Then of course they tried to sell us another car. Drove 40 minutes one way for nothing. I was furious. I will not ever do business with them.

Tyler was very helpful in s

It's was and is a very pleasurable experience, Tim And Matt were very good to work with and purchase my Nissan Maximum Platinum from, I would and will recommend them to my friends and family, my wife and I have looked long and hard to find our Dream Car and we are extremely happy with the entire experience we have with them and will continue to do business with them throughout our lives, Thank you to the entire team at Bill K Nissan Mike & Julie :)

Did not end up buying, but they reached out quick and were polite!

They "replaced the tires and changed the back brakes". Therefore, they increase the price by $2000 while I was negotiating the car!!! They didn't mentioned it to me, on the contrary, I asked the very same morning if the price of the car was the same, the seller said YES. They tried to hide the increased price but I'm not dumb!

contacted me quickly but vehicle was sold prior to me scheduling test drive.

They responded right away...

good with communication

Art and the finance team were great! Super professional, quick and very fair.

dealer quick to respond

Haggled about the price a bit but ended up getting a good deal.My wife is completely happy with our purchase.

Did not end up visiting this dealership because I felt the individual I talked to on the phone was condescending and quite negative actually.

They quickly responded & are very persistent. I haven’t been able to go so I’m not sure how they are in person.

They did contact me with in 12 hours of inquiring about the vehicle. The mileage listing was off by about 3,000 miles. They were not willing to discuss anything.

Bought this car. Good experience

I received a response the same day.

Good customer service at this dealer, but same ol car selling tactics from senior agents. I wish dealerships would wisen up to the fact that buyers are coming through the door informed and with a plan, and the whole "if you dont buy now it wont be here tmrw" deal doesnt have quite the effect. Its kind of annoying lol.. and almost $1,000 worth of unexplained "dealer prep" fees was a deal breaker for me.

these guys were fantastic I bought the car I would be thrilled to recommend these people all day long

I was not happy with this dealership, AT ALL! The signer for the loan had a credit score of 750 although we wanted it titled under our businesses name. They told us there would be no problem. I needed to be somewhere by a certain time and although we should have had plenty of time to conduct business, they just dragged out the process. The whole time saying everything was fine. Finally, I had to leave and I asked them if there were any issues.... they said no... everything was fine. We live about 40 minutes from Bill Kay and I didn't want to leave my partner stranded. After I left they told my partner there was a problem with the loan and that we needed to purchase some type of loan insurance. $1,535 worth of .... that could have been avoided if they told us up front there was an issue. They told us the issue was that the business has several addresses recorded. Although the business had only moved once... in the past 20+ years some of the loans had one of the partners addresses on them. The finance department was jerking us around. They had to have known this the whole time. The car cost $1,535 more than it should have. NOT HAPPY! They tried to make us feel like THEY WERE DOING US A FAVOR BY SELLING US THIS TRUCK! He should have walked away, but felt stuck.....pressured.

I received an email requesting that I schedule car test drive for the car of my interest. I emailed him back stating that before I do anything else I would like him to consider a reduction in the price since the car was way overpriced in comparison to other cars of the same make & model. I never heard back from him and it ended right then and there. There were no further communications between the two of us.

Pricing listed on Car Guru is not even in the ballpark of what the dealership presents to you. Beware of any deal to good to be true. They shot me a price on email of 30,297 and the actual cost was over 41,000. Pricing online and in email included every single possible rebate. Such as military discount, recent college grad, previous Nissan owner, if you finance through them,etc etc. This huge tidbit of info was never shared until after we test drove and thought we were purchasing the car for the quoted price. On the plus side the salesman was extremely knowledgeable, and both he and the manager were personable. Do not go to this dealership expecting to get the price quoted to you. I feel that was a deceptive tactic to get us into the door. They do have a huge selection of cars.

Good

Nice folks, couldn't get the car to start though.

Yes. The dealer replied by email to inform me that the car I was inquiring about had been sold.

I bought my car there. Happy with the deal. It was the little things that bothered me. Windshield solvent was empty. Salesman was great. Service department was all business but not very friendly.

Good experience. Unfortunately, car I was interested sold.

Responded quickly

I bought a car there years ago and promised myself when I drive away I would never go back. The deal was ok but the low fuel light was on and they said they were sorry but the gas station they use was closed so I had to find a place at 9:30 PM and buy my own gas. The car had only 1 key so they gave me a 'good deal' later and 'only' charged me $90+ for another key. The parking brake pedal was missing and they promised me a replacement. It took a call a day for a solid week to get them to grudgingly provide it. It has been years but I was so aggravated I remember the details. I waited for them to send me a survey so I could tell them what I thought of them but no opportunity for feedback ever came. I have steered people away from them because of the 'customer service' I received. I was only there because I loved the vehicle I found there.

Excellent service

Dealer contacted me right away with info

called me and responded quickly

I went in to see this vehicle and recieve awesome customer service from, Eric and Steve.... They went above and beyong to lower my monthly car payments after I purchased this vehicle... Jason the general manager was also amazing. I'd definitely come back to see one of these guys again for future car purchase.

I drove over 45 minutes to get there and brought a friend along with me. All they saw were two women walking in. Khalil was nice, but the sales manager told my friend that she was mean, just because she told him like it was. The vehicle was overpriced, so when I told them what I wanted to pay, they asked how I arrived at that price. I went up $1,000 from my original offer, they came down $249.They asked if I had seen a vehicle with the same features for cheaper. When I said yes, they wanted to know why I didn't buy that one. It sold before I could test drive it. I purchased a vehicle somewhere else the next day, with less miles. It was the vehicle I thought had been sold. The following day, I noticed Bill Kay dropped their price by $1,000.

Professional, truthful and willing to go extra mile for customer

He's very nice!

Kahlil was great to work with along with the rest of their staff. Outstanding car buying expirience

Very nice salesperson

Dealer responded promptly but found a better deal elsewhere.

Dealer listed it as a NEW vehicle however after providing a price quote, sales manager stated that it is a demo with over 5000 miles on it. please Be aware of these tactics.

Good response, but not pushy either. I never followed up with them I went a different direction.

good

response was very fast

Good contact and follow up,.

good people worked out a deal on a 2004 saab 9-3 convertible , took a few more days to come to the price my wife and i wanted, good dealership

I received a fast cal back. Very friendly, however I found a great deal I could not pass up

Easy to work with and worked hard to get my business.

responded faily quickly

Very helpful,but car was not in budget, however they were willing to help in search.