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Bill Kay Buick GMC
About Us
Bill Kay Buick GMC is your hometown Downers Grove dealer, proudly serving the Chicago metro area and suburbs with the best GM has to offer. Our no-nonsense way of selling vehicles is fueled by years of experience, and at our dealership, we know that the shoppers want low prices with superior service. This experience and dedication are what make us such a popular Downers Grove Buick and GMC dealer, proud to serve our neighbors in the surrounding communities. We welcome all Aurora, IL customers! We keep building on the tradition of quality, service, and value to not only Downers Grove customers but also Chicago and surrounding areas. Today, Bill Kay Buick GMC is becoming the premier dealership in the area. From sales to service, we strive to
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Today 7:00 AM - 9:00 PM (Closed now)
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2300 Ogden Ave.
Downers Grove, IL 60515
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Dealer Reviews
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Mar 26, 2026
Dylan and Amy sent me the information I requested, I test drove another Challenger and planned to look at there Challenger on Monday unfortunately they sold the car on Saturday.
They were both helpful in there follow up and sent me a couple of other cars but I had no interest in them.
Aug 26, 2025
Very responsive and friendly
Super impressed with the correspondence. I didn’t actually get to go look at this vehicle as it sold before I could make it there due to my own scheduling. However, the sales rep that I was in contact with made it a point to let me know and I didn’t waste a trip. Also, confirming Me of other things I might be interested in just in case I wanted to make the trip. I did not as it was a 2 Hour Dr. for me, but no fault of the dealership
Mar 25, 2025
Wonderful experience through and through
Mar 7, 2025
Worse dealer experience ever! Was test driving the car I wanted and little did I know they were already sitting with someone who was buying it in the middle of driving it they tell me this car just sold after I came back twice so I was option 2 in case that deal went south which they knew they just never told me shady tactics. Then I test drove another car and in the middle of driving it car turns off ran out of gas. Terrible experience. Walked out bought my Nissan somewhere.
Dec 22, 2024
OK, emailed back, I explained what I was looking for and they insisted I
âcomeâ in to look at car. I live out of town once I said that NO
communication. Even when my first thing I told them is I have been on
CarGurus for two months looking nationwide. Bad customer service
Dec 3, 2024
It was and still is a joke working with them or Phil actually. When Phil called me on Dec 2 he wanted me to come out to
the dealership to view a Tahoe had for me to look at. When Phil called me yesterday he said he had a Dark Blue
Tahoe i might be interested in. I told him to send me the Info. What you see here is what he sent me. The car ad
shows a Red Tahoe, Correct? But the write up description he sent me of this Tahoe states it is a Dark Blue colored
vehicle with all the options on it. As you see here the car ad shows a Red Tahoe, Correct? When I mentioned it to him
he said that is just a dealership misprint. I asked which was right for the Tahoe, the Description or the color. He said
Both...??? He then said I should just come in and we will straighten it out...?? Who in their right mind would want to
buy a vehicle from a place like this? Is it just me or is something screwed up with how I was treated?
Good luck dealing with this place or the Salesmen.
Show older dealer reviews 90
Advertised price 31,000. OTD price 37,000. Forcing $3,600 of GPS and paint protection on to prices to drive up profits. Shady.
Jan 9, 2024
Response from current dealership:
Dear Teddy,
We appreciate you bringing your concerns to our attention, and we apologize for any confusion or frustration caused by your recent experience. Transparency is crucial in our business, and we want to address your concerns.
We understand that the advertised price and the out-the-door (OTD) price should align, and we are sorry if there was any discrepancy in your case. Our goal is to provide clear and honest information to our customers, and we take your feedback seriously.
Regarding the additional costs for GPS and paint protection, we apologize if this was not communicated
More ...
We appreciate you bringing your concerns to our attention, and we apologize for any confusion or frustration caused by your recent experience. Transparency is crucial in our business, and we want to address your concerns.
We understand that the advertised price and the out-the-door (OTD) price should align, and we are sorry if there was any discrepancy in your case. Our goal is to provide clear and honest information to our customers, and we take your feedback seriously.
Regarding the additional costs for GPS and paint protection, we apologize if this was not communicated
Dealer is a scam in more than one way , went to look at a 2020 silverado , truck had 4-5k in body damage that had already been repaired but had been done poorly (looked like someone did it in their backyard ) . I paint cars for a living so it wasn’t a deal breaker since Truck was priced $2500 below market, but when you show up to buy it they add 4500 in “accessories” that you gave to purchase but get absolutely nothing in return. Then manager offers me 3k less than everyone else has on my trade in because he sells cars “ below retail” . A lot of talking in circles from the manager and nothing he said really made sense. Had to walk away , went to another place close by and bought the same kind of truck with 8k miles less, for $7000 less ….
Don’t waste your time just go somewhere else
Apr 28, 2023
Salesperson was very helpful, professional, and courteous. Manager was a little pushy.
Feb 23, 2023
Responded quickly
Feb 1, 2023
Good customer service!!!
Oct 19, 2022
We're making appointment and then they sell the car before the day ofthe appointment
Jan 30, 2022
The return phone call was informative and the salesperson was very polite.
Dec 21, 2021
Did a great job at answering my questions
Apr 13, 2021
Good
Dec 31, 2020
Very knowledgeable thanks..
Dec 30, 2020
Responded promptly
May 25, 2020
Responsive
Oct 31, 2019
-Communication. Sales staff was would
occasionally respond to communications in a
timely manner.
-Listing accuracy. New vehicle was as described
-On-site experience. New vehicle was exactly
what I was looking for.
-Customer service. Salesman was clearly
inexperienced. A lot of time wasted due to lack of
knowledge and experience
-Overall impression. with current staff and
management, I would not recommend the dealer
to anyone. I bought two new vehicles in a one
week time frame. Bill Kay “Couldn’t” make a deal.
I was shopping for a new 2020 Buick Enclave.
After a test drive, trade evaluation, and
negotiations, I Bought a new Enclave Avenir
elsewhere. Bill Kay said we were 5k apart. I saved
$5k+ at another dealer only to be told later by Bill
Kay that they could’ve matched it. Silly games.
A week later gave them an opportunity to sell an
$80k 2020 Sierra Denali 3500. I gave them my
best offer from the other dealer and they said they
couldn’t do it. Saved $2500+ going elsewhere.
Nothing special, like any other dealer-the price listed for the car I was looking at was inflated
with various other charges that flucuated with every printout that was broughtout by the sales
manager.
When we talked about my trade in they used kbb.com to value it but was extremely nitpicky
with the condition selections, I was able to get them to come up $400 on my trade in but they
adjusted the line items to compensate to that-I wasn't going to fight it too much because the
price of the car was a good deal anyway just wish they didn't play games with numbers and
think the buyer didn't notice-it was annoying.
Make sure you go there with your own financing, they will try to offer financing thru one of their
lenders for a absurd intrest rate.
Jul 2, 2019
I bought this truck.
Jul 3, 2019
Response from current dealership:
Thanks for the review Rick! Let us know if you need anything!
Jun 5, 2019
Response from current dealership:
Glad to hear you had a great experience with us! We are working hard to be the best place to buy a car in the Chicago area and we're happy you chose Bill Kay! Hope to see you again here soon,
May 17, 2019
Salesmen were great
May 20, 2019
Response from current dealership:
Glad to hear this J! Our team works really hard to create the best car buying experience in the Chicago area for our customers. Our goal is to be the best place to buy a new or used vehicle and we couldn't do it without your business and your reviews! Thanks for stopping by, hope to see you again soon!
Apr 23, 2019
Quick response
Apr 29, 2019
Response from current dealership:
We do our best at Bill Kay to accommodate our customers and their busy schedule! Thanks for leaving us a review and for your business Mark! We're working hard for you to be the best car dealership in Downers Grove! Hope to see you back here soon.
Mar 31, 2019
Wonderful communication throughout. Pleasant to work with. They helped me get my newer used GMC Terrain SLT2. Because of them I am a new GMC fan! Great dealership to work with. Highly recommend.
Apr 3, 2019
Response from current dealership:
We were so happy to help Kristen! We want to be the best place to buy a GMC in Chicago, and the surrounding area. Glad to hear we have a new fan, we hope to see you again in the future! Drive safely and enjoy your new vehicle!
Mar 26, 2019
They were very helpful and we did purchase this automobile. They did work with us and kept the pricing at what we wanted.
Apr 1, 2019
Response from current dealership:
Thanks for stopping by Gina! We are working really hard to be the best place to buy a Buick, GMC, or used vehicle in the Chicago area! Customer service is our #1 priority and we appreciate you choosing Bill Kay and leaving us a review. Enjoy your new vehicle!
I paid cash for this and they ran a hard inquiry on my credit report ,it said for financing and I didn't need or asked for it.very unprofessional.
Mar 27, 2019
Response from current dealership:
Hey Dennis, thank you for stopping in at our dealership. In order to protect the identity of our customer, prevent fraud, and protect ourselves, we are required to run a credit check on anyone paying cash for a vehicle. This is done at dealerships all over the country and you do not need to worry about a breach of privacy as we will not be submitting any information to lenders for a loan. Nonetheless, we regret that this experience made you uncomfortable and hope that we can move on from this amicably.
Mar 20, 2019
Very good dealership went beyond to help give us a good deal. Highly recommended!!!
Mar 25, 2019
Response from current dealership:
Happy to help Jim! Hope to see you again at Chicago's best Buick and GMC dealership soon! We appreciate your business, enjoy your new vehicle!
Mar 25, 2019
Response from current dealership:
Thanks for leaving us a review Troy! Hopefully next time we can come to an agreement, but one way or another we'll always treat you well! Thanks for choosing Bill Kay Buick GMC, Chicago's best Buick and GMC dealership!
Feb 12, 2019
Response from current dealership:
We try our best to create a professional, courteous, satisfying experience for our customers! Thanks for leaving us a review and for doing business with us!
The dealership did not have the vehicle requested on site for us to see it on the day of our appointment. But they did honor we were first appointment to see and purchase. They went the extra effort to deliver the vehicle to my daughter’s house and all the paper work was signed at the same time.
Feb 4, 2019
Response from current dealership:
We are glad we could make it work! Thanks for leaving us a review, we hope to see you back here soon for maintenance or your next vehicle! We appreciate your business.
Feb 1, 2019
very responsive
Feb 4, 2019
Response from current dealership:
We do try our best! Thanks for leaving us a review, we are working hard to be the best Buick/GMC dealership in the Chicago area!
Nov 26, 2018
They set up an appointment and promised to have the car ready and wouldn't waste my time . When i got there I had to wait for someone to tell me it was sold the day before but they had a car . The car was more than double of the car i had an appointment for. Im not sure there ever was a car . Feels like a bait and switch. A phone call before i drove an hour for ghe appointment would have been appropriate
Nov 27, 2018
Response from current dealership:
Hi John. We apologize for your experience at our dealership and can assure you that we are not a bait and switch dealership. Unless a down payment was put on the vehicle, then the vehicle is still for sale, and we sell vehicles on a first come first served basis. We apologize for the inconvenience of your travels and for this misunderstanding of trying to get you into a similar vehicle. We will be working with our sales staff so ensure a better customer experience based on your feedback in order to prevent situations like this in the future. Again, we apologize for your experience here.
Sep 29, 2018
Very good, welcoming feeling to this place. Roger only treated me with hospitality, but made sure that I had everything I needed mentally and physically for my first car. He’s a great salesman but also amazing at helping you get the best deal for you. Highly recommend, although make you don’t have anything to do when you go shopping, the process does take awhile.
Oct 1, 2018
Response from current dealership:
We know the car-buying process can not only be timely, but can also seem intimidating and difficult, so we do our best to make it a fun, enjoyable experience while ensuring that you learn as much as possible about your deal and your vehicle! Thanks for choosing Bill Kay and we appreciate the review as well, enjoy your Fusion and we hope to see you again soon!
Sep 24, 2018
Very polite and understanding pleasant folks to work with
Sep 25, 2018
Response from current dealership:
We try to be! We hope you had a great experience at our dealership, and we would love to hear how we can earn a 5-star rating from you, as customer satisfaction is our #1 priority and we are constantly trying to improve our practices to be the best for our customers. Thank you for your business and for leaving us a review, hope to see you back here soon!
Sep 18, 2018
Very Good
Sep 21, 2018
Response from current dealership:
Glad to hear of such a great experience Samuel! Thanks for leaving us a review. Customer satisfaction is our #1 priority as we aim to become the best Buick/GMC dealership in the Chicago area!
Poor experience. Advertised for one price and when got to the
dealership totally different story. The manager told me error was on car
gurus although the price was listed on more than one Website. I had to
report unethical practice to BBB.
They reached out to me after to resolve the situation but I was not
going to drive 26 miles again after the way I was treated. Make sure
you verify price with dealership before driving to buy car or you may
leave disappointed like I was.
Sep 7, 2018
Responsive and helpful. Ended up buying a car elsewhere but due to inventory, not that I wouldn’t have dealt with them.
Sep 10, 2018
Response from current dealership:
Thank you for the great review Peggy, we are happy to hear that you found the vehicle you loved, even if it wasn't at our lot! We hope that we've earned at least a referral from you sometime down the line though! Hope to see you again soon, thanks for dropping by.
Sep 7, 2018
Asked him about the price and what rebates were
inlcuded and he would not be straight forward with me. I
know not many people qualify for every rebate to get the
price that low, but he wanted me to come in to "talk"
about it. No thanks.
Sep 10, 2018
Response from current dealership:
Hi Stephanie, you are right that each deal comes out a little bit differently. We are sorry that we could not get you to come check out the vehicle you were interested in, as it is our belief that we sell on the value and experience of driving the vehicle, not just on price! Regardless, we will be looking into this matter with our sales team and we thank you for bringing it to our attention. Customer satisfaction is our #1 priority and we are working hard to make every customer interaction a positive experience.
Sep 7, 2018
Even though I did not buy the vehicle, the dealer was very helpful & responsive to me. If another one of interest pops up within them, I would buy it for sure.
Sep 10, 2018
Response from current dealership:
We are happy to hear that you would be back with us, and thank you for stopping by! We are aiming for 100% customer satisfaction with every interaction so we would love to hear more feedback as to how we can earn a 5-star rating from you. We treat feedback very seriously and are always working to improve our practices. We hope to see you again soon!
nice people and a good deal...till later when I found out that they didn't fix
everything they agreed upon! they tried to say that the brakes had "lot rot"
but said they'd look into it anyway! they kept the car for 5 days after this and
now I've been driving it for 4 days....same thumping sound when braking!
going to a mechanic tomorrow and will get a second opinion! let's see if
they're willing to make this right!
Sep 10, 2018
Response from current dealership:
Hi there. We are never happy when one of our customers is unhappy, and with every customer we are aiming for a smooth transaction that leaves both parties satisfied. As our #1 concern is customer satisfaction, we were willing to offer you internal pricing on any service that you wished regarding the vehicle you purchased, which had gone through a thorough used-vehicle inspection and which you had knowingly purchased as-is. Since the brakes still had life in them, we declined to install new brakes and are still willing to work with you! You are welcome back to our dealership and our hope is tha
More ...
Aug 24, 2018
Overall it was good. Ed was a super helper throughout the process. In the past while byuing a car this was the smoothest and fastest process.
Aug 28, 2018
Response from current dealership:
Happy to hear that we were able to get you into the vehicle you wanted! We strive for 5* customer service so we would also love to know how to improve and earn a 100% satisfaction rating from you! Regardless, thank you for your business and we hope to see you again soon!
Aug 9, 2018
price was ok. added on extra fees for insp. dealership seems to be a touch disorganized as going thru the buying process.
Aug 14, 2018
Response from current dealership:
We apologize for not making this experience as smooth and satisfying for you as possible, and we thank you for the feedback. We are constantly trying to improve our process to make the car buying experience enjoyable for the customer. We will follow up on your review and see what we can do to improve in the future. Thank you for choosing Bill Kay!
Aug 9, 2018
Response from current dealership:
Thanks for leaving us a review! We'd love to know what we could have done to get a 5* rating from you, as we take feedback very seriously and are always looking to improve our processes. Regardless, thanks for coming to Bill Kay and enjoy your new vehicle!
Aug 7, 2018
Response from current dealership:
That's the goal! Thanks for stopping by! Hope to have you back here soon, thank you for leaving us a review!
Jul 19, 2018
Everyone was very helpful and not pushy in the slightest. Super relaxed environment which was extremely helpful for me, a nervous, first time car financer :)
Aug 7, 2018
Response from current dealership:
Glad we were able to get the deal done and that you're driving off in the vehicle you want! Our #1 goal is to put the customer first, so we are happy to hear about this experience! Hope to have you back here soon, thanks for leaving us a review!
They were good to respond, but the vehicle was already sold which seemed
to be a surprise to both of us.
Aug 7, 2018
Response from current dealership:
We are really sorry to hear about this miscommunication, and even more sorry that we couldn't get you into another vehicle so that you could drive off happy. We hope that in the future you give us another opportunity to rectify this error and regain your trust. Thanks for stopping by our lot, hope to see you again soon!
May 28, 2018
Very good customer service good job
Aug 7, 2018
Response from current dealership:
Glad you had a great experience at our dealership! That's what we strive for, and we appreciate you leaving us a great review! Hope to have you back here soon.
May 14, 2018
Called about a car that we wanted to look at. They said it was still available, after a 45 minute drive it turns out the car was sold a couple days ago.
Response from dealership was quick - spoke with first person on phone
and the car was ready for us to look at when we got there. We did have to
wait in the showroom for about 5 minutes or so before there was any
acknowledgment that we were there. Vehicle was in great shape, when we
decided to sit down and discuss pricing we were surprised when we were
told that there was an added recovery amount added to the price of the car
because their service guys decided to strike the year before. Why on earth
would we have to pay that. It is not our fault or problem that their service
department went on strike. Also, no wiggle room at all on the price of the
vehicle - I know it was a good price to begin with, however, there is always
a little room to haggle.
May 5, 2018
Started fine. Went south. I've told them twice, that I'm temporarily out of the market. WON'T STOP. MAKE THEM STOP
May 3, 2018
I contacted Bill Kay and verified the vehicle was available to test drive. After going thru their inspection and being told that the car had a clean Car Facts report, I showed up to test drive the vehicle. It drove great and I was ready to purchase when I noticed some chipped paint on the leading edge of the hood. I called my insurance agent so he could run the VIN thru his system. He informed me that accidents don't always appear on Car Facts, so it never hurts to give him a call. .
Turns out, the vehicle had been in an accident and a claim was filed in the amount of $1200. This was several months before Bill Kay purchased at auction.
When I brought this to the manager's attention, he was highly offended at the suggestion that his dealership knew about the accident! I contended that it should have been noticed on the inspection, even if it didn't show up on Car Facts. He seemed very adamant, so I gave him the benefit of the doubt and did not write a poor review.at the time.
Now some two weeks later, I pull up the vehicle on Car Gurus again and the vehicle is still listed as having no prior accidents. I'll just leave it at that.
Apr 21, 2018
Requested about a colorado was sent info about all kinds of other chevrolets
Apr 10, 2018
After my initial inquiry, the dealership reached out right away. I was
pleased with Roger the sales rep. I had the numbers worked out prior to
meeting with Roger, and after some negotiating, we were able to put
together a deal I was happy with. After the purchase, there was an issue.
The vehicle wouldn't start. The issue was with the computer system and
the key fobs. I had to have it towed back to the dealership, which was very
frustrating. I understand that these things happen. The GM Justin
Delgado made things right. I would have no hesitation purchasing from Bill
Kay in the future.
Mar 31, 2018
Good. asked for my "must-haves" and are sourcing a vehicle
We live 2-1/2 hours away. Talked to the salesman on the phone and told
him how much money we had to spend. He called us back and gave a
counter offer which we could work with. We arrived 10 minutes before they
closed and they had the van ready for the test drive. Van checked out good
with some minor repair they needed to do. They gave us the original price
of the car, we said we would buy it for the negated price on the phone
which they came up with. The salesman and the finance man said they
couldn't do it. They said the gereral manager would be in on Monday and
they would call us back. We have never received a call back.
Nov 13, 2017
Dealer contacted me. I went to dealership but bought a vehicle elsewhere.
Oct 25, 2017
Very helpful and knowledgeable. Decided to go another direction and did not purchase this car, but definitely would go back to this dealership in the future.
Aug 7, 2017
I ended up not buying a car from this dealership, but received great service
as I was looking at prospective vehicles. Sales rep John Marcus in particular
was very knowledgeable and helpful and I would recommend seeking him
out if you are looking to buy a car from Bill Kay.
I agreed to posted pricing for the car, but was then told that I didn't qualify for rebate as I was out of state. I was contacted a few days later to that I did qualify, but I had already purchased another car. We even discussed trading in another car I have to make the deal happen. In the end, we were not able to come to an agreement on my trade in value, do the deal did not happen. Good follow-up, but the deal did not happen because they didn't know the rules of the rebate initially.
Apr 27, 2017
I bought my car here! It was an amazing experience!!!! Great job Pedro!!!!
May 5, 2017
Response from current dealership:
We are happy to see that you had such a great experience with us, Janae! We look forward to continuing to serve you and appreciate your business. Please let us know if there's anything else we can do for you!
Feb 9, 2017
The sale man Tyler was very good and a hard worker.
They responded to my emails quickly.
they mat all my needs from service dept. to finances dept.
very nice dealership neat an clean .
Jan 25, 2017
Took me about 2 hours to get to the dealership. The carfax said they had
fixed a few things including a swing arm and steering damper. Got to the
dealership to find that nothing but the wiper motor was fixed and it needed a
new clutch ASAP. Pretty disappointed that I drove all that way to find out the
information was inaccurate.
Nov 10, 2016
Very professional and helpful
Aug 21, 2016
Said car was not there when I got there? Told them I would be
there sat and when I got there no car? Sold or bogus ad? Not
sure but they have called since.
Aug 6, 2016
Went in one week to look for a used Sienna. Talked to a short middle aged gentleman with a desk almost straight back from the main entrance. Looked at a couple, but they didn't meet our needs. He promised to keep an eye out and call us if something came in. Two weeks later I searched and found a vehicle there on my own and went in. The second guy who helped us, a taller middle aged guy with a desk in the used car dept, let us take a car on a test drive. We came back and asked if they could fix a few things. He said he would ask and get back to us. It's been a week now and nothing from him either. We used to buy all of our toyotas here. No more.
Nov 1, 2015
Overall very good customer service.
Aug 19, 2015
Ivan and Mike walked us thru as true
professionals. Great price on an almost
new 2015 GMC Sierra with extras added.
Knowledgeable service and parts
department staff too.
Mar 10, 2015
Have not made a decision yet. But
service received so far has been
pleasing.
Jan 31, 2015
Rapid response and follow up
Aug 4, 2014
They said call for a price. After a few days of trying to contact a sales person who knew anything about the car,I was told that it was in to bad of condition to sell. I still see it advertised weeks later.Seems like just a ploy to sell other vehicles to you.
May 26, 2014
Received a call.
Feb 27, 2014
Responded quickly via email,
however inaccurate info on listed
car once I got someone on the
phone.
Jun 17, 2013
responsive and great follow up
Jul 3, 2012
The sales rep seemed real nice, but he just kept trying to sell me on the value of the after-purchase services that they provided. Example: oil changes, checking air in tires, etc. ----I really didn't care about these services as I was just looking for a good price on a car.