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Bill Brandt Ford
About Us
Here at Bill Brandt Ford our goal is to provide a remarkable vehicle experience while we get you down the road safely and smoothly. Our main focus is our customers, employees and community. We've been serving Brentwood and the surrounding communities since 1972. We provide a vast selection of New and Used Vehicles for our guests. Whether it's a vehicle purchase, getting your vehicle repaired or basic maintenance we're your one stop shop in Brentwood!
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Today 9:00 AM - 7:00 PM (Closed now)
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8100 Brentwood Blvd
Brentwood, CA 94513
Our Amenities
- Coffee
- WiFi
- Waiting Room
- Shuttle service to and from your home
- Parts and labor warranties
Media
Service Info
Service Hours
Dealer Reviews
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Jan 19, 2026
Response from current dealership:
Hello Audrey, thank you for leaving such a great review and high star rating. We hope you continue to choose Bill Brandt Ford, Inc. for all your vehicle needs! Take care!
Car has water damage and they withheld the information and played it off that they didn’t know, I drove all the way over there for a possible lemon car they were trying to sell at normal car price. In my opinion the car shouldn’t even be in the market. And the information on the car should be fully disclosed
I had an awesome experience with this dealership. Very transparent, no games. Finance worked with me to ensure I got the deal I wanted in the time I needed. I could not recommend this dealership more highly!
Jan 19, 2026
Response from current dealership:
Hello Eric, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Angel the sales Rep helped me install and gat the Ford App up and running. Leon the finance manager knew his job well and explained the extended warranty and maintenance contract well. Our appointment was at 11:00am and we drove the new truck off the lot at 1:00pm! Very happy with the Ranger!
Dec 24, 2025
Response from current dealership:
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nov 4, 2025
Response from current dealership:
Hi Genaro, thanks for the great star-rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Aug 4, 2025
Response from current dealership:
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Dealer was articulative and responded to me. Even though the call was late into the night, the response came early in the morning. Good attributes of a salesman!
Jul 10, 2025
Response from current dealership:
Hi Peter, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
I had a great experience purchasing a new to me Ford Explorer Timberline. Everyone was really nice, helpful, and accommodating. I love my new vehicle!
May 17, 2025
Response from current dealership:
Hi Jaime, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
They were knowledgeable, nice and good at reaching out to you. They can help you get into a vehicle even when it doesn’t seem possible. Hope to buy my next fleet vehicle from them.
May 5, 2025
Response from current dealership:
Hello Nick, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Apr 25, 2025
Response from current dealership:
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Apr 10, 2025
Response from current dealership:
Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Feb 17, 2025
Response from current dealership:
Hello Alex, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Dec 19, 2024
Response from current dealership:
Hi, we appreciate your feedback! Safe travels!
Dec 9, 2024
They were all so good at helping me out and I box car.
Dec 11, 2024
Response from current dealership:
Hi Joseph, thank you for leaving such a great review and high star rating. Safe travels!
Nov 18, 2024
Set up an appointment. Texted when leaving ( hour and fifteen minute no drive) told they’d put a hold on car. When I arrived was told the car had sold reason given was there had been a miscommunication Wasted three hours and paid a dog sitter
Nov 16, 2024
Horrible experience ended up leaving the truck during the middle of signing paperwork after they refused to fix two items that they had agreed to fix.
Nov 7, 2024
Response from current dealership:
Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Oct 10, 2024
Response from current dealership:
Hi Andrea, thank you for leaving such a great review and high star rating. Safe travels!
Aug 1, 2024
Response from current dealership:
Hi Sharon, your comments keep us motivated and working hard for all our guests! Safe travels!
May 23, 2024
Nice folks
May 27, 2024
Response from current dealership:
Hi Phil, we really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!
Show older dealer reviews 263
Mar 25, 2024
Response from current dealership:
Hi Harmandeep, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
Mar 6, 2024
Response from current dealership:
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Jan 14, 2024
Response from current dealership:
Hi Chad, thank you for taking the time to leave us your response to our staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!
Jan 9, 2024
Response from current dealership:
Hi Mark, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Jan 1, 2024
Salesman Alejandro Lopez was responsive
to my online inquiry, friendly and
accommodating. The truck was clean with a
couple scratches in the paint and rust on the
chassis. (Not uncommon for a vehicle from
Delaware). Alejandro told me on the phone it
came from Colorado. The online info said
tow package and sun/moonroof. The truck
did not have either feature. Even with the
flaws and missing equipment the dealership
was not flexible on price. I was provided one
key and no key fob. (due to the fob working
intermittently. A fob was provided which
cost $85 to program. A new fob is $150 and
a new chipped key is $200. The truck has
dented front rims. We are negotiating a
reimbursement of the rim repair costs. The
check engine light came on after my 70 mile
trip home. It was the EVAP control valve,
$150, a minor repair. I canât say that was the
dealerships oversight. Pending the results of
the rim repair reimbursement I would likely
not do business with Bill Brandt Ford in the
future.
The best place to buy your car, they really care about what you need or what you’re looking for.easy and fast to get your new car.
Nov 18, 2023
Response from current dealership:
Hi Erico, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Quick easy and painless. Friendly folks out there in Brentwood, Ca. Super easy purchase!
Sep 28, 2023
Response from current dealership:
Hi Corey, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!
Aug 16, 2023
Response from current dealership:
Hi Joel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Could not be more happy with these guys. From start to finish this crew took care of me and made this purchase smooth. I would buy from them again.
Jul 14, 2023
Response from current dealership:
Hi, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!
Jul 11, 2023
David was fantastic and bought a new truck instead of a used. Win win!!
Jul 14, 2023
Response from current dealership:
Hi Jill, thank you for leaving such a great review and high star rating.
Jul 11, 2023
Response from current dealership:
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Jun 9, 2023
Very responsive and informative.
Jun 13, 2023
Response from current dealership:
We are happy we could make your experience a positive one! Thanks again for your business! Take care!
May 13, 2023
nice, professional, friendly, no pressure
Talked to Joey at the dealership, made plans for the weekend to see a car we had to drive two hours for.
We arrived for the scheduled appointment only to find out the car had sold the day before.
Would have been great to have been told before driving down and wasting time and gas to see a car that had sold.
Dec 18, 2022
The sales people there are rude. You donât want to
pay too dollar for a truck you can get anywhere else
for $4-$5K cheaper, and they hang up on you!
Nov 17, 2022
Bought my car from these guys. Awesome dealership really easy to work with and a huge shout out to BIG MIKE AND LEON. for all there help and for being AMAZING AMAZING
Worst customer service in my personal experience,
Greg Renwick has been the worst car salesman I have ever dealt with, would not recommend , also be aware of hidden fees on dealer used cars, car was dirty, not wash , not detailed , broken wipers, and a missing key,scratches, no discount for all this…
Not satisfied with my experience at this dealership, I still haven’t get the call from
Katie Brandt, Customer Relations Manager as told by Jesus Ambriz, Sales Manager,
To make it Right” definitely a poor customer experience in many levels
The only good review is for Leon Golubchik, Finance Manager he was kind and helpful, thank you Leon.
Jul 22, 2022
Great
Jun 2, 2022
I appreciate the help I received. It clarified the horrible state of the used car market now.
May 16, 2022
Great Experience. Very Friendly, Knowledgeable and Courteous. Would do business there again!
Wasted time,very unprofessional, racist, prejudice. I’m approved through GLS. Spoke with a manager in financial department Yesterday and was told I should 100 % Be able to drive off with this Vehicle yesterday, Only 2. documents was. Needed to finish up my loan, and that I could turn in the rest of my income documents within 30 to 45 days. There was no reason I could not have driven this car off the lot. I was told by my salesman David No.. I couldn’t take the car home yesterday he wanted the rest of my documents before releasing the vehicle. He heard my conversation regarding obtaining the information. I was told it would take 1-2 Days to receive them by email. I then asked if I could put 2 thousand down to hold the vehicle until I receive my documents. He told me NO Again. I’m a 52 year old disabled Woman.. I wasn’t looking for any sympathy from anyone I never have and I never will… They asked for a certain amount for the down payment, I HAVE EVERY DIME… My rating below 0
Feb 21, 2022
Called as soon as I pressed enter
Dec 19, 2021
was contacted but after previous experience, decided to purchase a new one. Never got a chance to meet
dealer of check vehicle out.
Oct 15, 2021
Friendly yet professional. But consumers need to do their due diligence regarding research prior
Jul 9, 2021
Shoved through four different sales people are all telling me different things. All lies! Wouldn’t recommend this dealer to my worst enemy much less to any of my friends! Avoid at all costs!!!
Mar 23, 2021
I felt no pressure when shopping at the dealt
Feb 14, 2021
Very pleased with the service I received.
Jan 23, 2021
They were a pleasure to do business with. Nice honest and respectful folks.
Jan 22, 2021
Answered all my question. Kept me up to date with my search.
Dec 1, 2020
Excellent experience!!! Highly recommend.
Nov 25, 2020
Had a great experience with them thanks
Oct 15, 2020
Worked hard for me
Oct 10, 2020
Quick response and follow up
Oct 5, 2020
Very helpful, quick responses.
Sep 22, 2020
Very prompt to reply
Aug 21, 2020
Very nice people.
Aug 3, 2020
We traded our low mileage 2015 for a new 2020 King Ranch. We were treated great and love the new truck.
Jul 19, 2020
Easy to work with, very responsive.
I went in to test drive. Had a preapproval, did a deal but they needed to verify with financial company the next morning and I waited until 5pm, never called me. I had to call them. I was given the run around for a few days, unable to reach salesman, finally called to speak to manager and was told they would not pay the fee to lender. This was only after calling at least 5 times with no call back or explination.
I was very upset with how they handled me. Very disrespectful and I had to chase them down to even get an answer of why I could not pick up my car. Never again!!!
Jun 23, 2020
Very nice and promptly replied to my email.
Jun 5, 2020
I drove an hour to see a vehicle they assured was still in stock. Prior to leaving my home, I confirmed the vehicle was still available. When I arrived, they told me it was sold. No one seemed to care about wasting my time. Awful customer service and a HUGE waste of time.
May 22, 2020
Great team at Bill Brandt Ford
Greg emailed me about a truck that I was
interested in. We talked about it and he told me
how great the truck was and how it’s the lowest
price around and that it’s just like a brand new
truck. I drove almost 2 hours to see it and the
truck had scratches and chips all over it, no
rubber for when the fuel door closes, and
chalking to hold the antenna. Extremely
disappointed. When I text Greg back to tell him
that I’m not interested he didn’t even have the
professionalisms to tell me that he messed up by
not telling me about all that. A sorry would’ve
been the right thing to do or at least acknowledge
my text. I bought a truck somewhere else where
the trucks weren’t held together by duct tape and
glue.
Apr 20, 2020
Responsive and available
Apr 17, 2020
They responded but weren’t really helpful. They didn’t respond to my questions, just sent me generic emails.
Mar 14, 2020
Responded quickly !
Mar 11, 2020
Marc has kept in touch and given me the best information and follow up of any dealer in my search
Jan 24, 2020
Very responsive and easy to work with!
Jan 23, 2020
Terrible. The car I was very interested on their website said it had about 6,000 miles and was a premium color (Machine Gray which cost extra) with an
excellent price. The color and the miles were wrong! Getting the color wrong is one things but the mileage was actually around 20,000 - not the 6,000 listed on their website.
Details matter if you want to build trust. I'm not buying a $25 dollar item from Target but a $25,000 dollar car. I notified them of their error - they took over 24 hours to fix it. I
wouldn't shop at a place that can't get the big details right!
Oct 27, 2019
Wonderful dealership-very professional and helpful, and they made it easy to buy this car. Steven Bonny was my salesman, also appreciate Leon in finance department.
Oct 20, 2019
Greg and Jason were awesome!!! Very helpful, very personable, and I would DEFINITELY refer friends and family who are interested in purchasing a vehicle to wither of these two.
Oct 18, 2019
I have not purchased yet. I am working with their internet manager Stephen. Will be in
contact with him next week. Seems very nice and very helpful.
Oct 15, 2019
So great
Oct 9, 2019
I have had the best experience ever with this dealer. They are family own and cares about the needs of their customer. I came to trade in my
12 seated Ford Transit Passenger van for a 15 seated and they provided me with what I wanted within my budget. They are people of
integrity and I definitely will do business with them again when I need another vehicle.
I appreciate their professionalism.
The worst dealership that I've ever dealt with...I try to purchase vehicle over the phone and they would not sell me the vehicle because they felt they could sell it over the weekend to someone else...I had Pre-Qualification finance but they just refused to sell to me...I talked with sales manager and he said "That's the way we do business in California "...Very Cocky and Very Unprofessional...
Aug 11, 2019
They were great....
wonderful customer service & I purchased the car that was advertised!
Jul 25, 2019
Excellent salesman & very professional. Will go see the vehicle soon.
Jul 17, 2019
A Dealership is only as good as the people who run it.
Greg was excellent in assisting me on my purchase.
Jul 16, 2019
Very friendly and accomdating peple working there.
My wife and I were quite pleased with our salesman Yader, and the finance guy Art.
Bill Brandt Ford is a family business and it shows in a positive way.
Jun 27, 2019
Marc and Leon were both very cool to deal with. Best used car experience we have ever had. And we have had many. First time ever to leave ANY review.
May 26, 2019
Fast and responsive!
May 21, 2019
Pleasant and fast and responding.
May 9, 2019
Prompt and knowledgeable....
May 2, 2019
Good
Apr 27, 2019
Excellent dealership in regards to making the purchase a great experience. Jason and Art worked well together and I was pleased to finish everything in just under 2 hours. Gary
Apr 20, 2019
This dealership is wonderful!! I’m a FORD GAL soo ended up buying my car from them. They answered all of my questions both before I drove over an hour to them to test drive,but also after I got there. Lance is the man along with Leon in finance. I highly recommend this dealership. They’re the BEST!! This teacher gives them an A+
Apr 15, 2019
Does not have inventory.
They try to make you come down to the location so they can sell you another one, so called "bait" listing.
From the initial conversation, I told them I need bank transfer information so I can wire the money, they said they would send me the information after a little pause.
2 days later, I had to call again and ask for the progress, they tried to convince me to come to the dealer, I told them I do not intend to come ; rather send the money and get the vehicle delivered,
Another long pause, they said they would send me the bank information.
Next day, I had to contact them. They said they sold it the night before. Again, tried to convince me to come to the dealership since they have 2 more similar cars they just got in. I asked for year, model, mileage, price.
Never heard from them again, sales person do not answer my call again.
Total waste of a week.
Apr 10, 2019
On 4/9/19 I visited Bill Brandt Ford and test drove the 2018 Ford F150
they had listed for $23,999.I informed the sales representative that I
was interested in the truck and requested that he tally the total cost of
the vehicle including tax and license.Upon supplying me with the cost
of the truck I agreed to return the next day to complete the
purchase.On 4/10/19 in the morning I called and spoke to a different
sales rep who was informed that I would be calling.I informed the rep
that I would be purchasing the truck but I needed the exact sales
figures.I agreed to come in at 4pm to close the deal.The sales rep
texted me the full price and acknowledged the agreed price.At 3pm
while enroute to the dealer the sales rep called me and told me the
truck had been sold to a friend of the dealer owner. There was no
apology and the dealer owner made did not contact me with an
apology or a comparable alternative deal.I do not recommend this
dealership.
Apr 9, 2019
Good communication
Apr 1, 2019
Great value for a great used vehicle
Apr 1, 2019
responded fast
Greg was a no pressure salesman, took the van for a test ride, explained to him that was my first ride, and I wanted to think about it, he stated that if I were to buy it after I went home, they would deliver it to me and I live 3 hours away. I found another van that had a feature that wasn't on the one he had and purchased it, and he did call me and I explained to him I had bought a different van and he thanked me for giving him the time to stop by, if I were to be in the market for another car, I would definitely call him again.
Thanks Greg,
Ron
Mar 18, 2019
Great communication about what product they had for me to look at.
Mar 8, 2019
Bill was very helpful and polite. My Grandson found a different car though so I let Bill know we didn’t need this one.
Feb 28, 2019
Very prompt on responding back.
Feb 19, 2019
They respond very fast
Feb 14, 2019
The car got sold before I could get there to see it, just my luck. The salesperson ( forgot his name) got a little more info on what I was looking
for and still kept in touch and emailed every few days for an update. I found a car at a different dealership so I can't say anything about the
sales part, but the salesman was very helpful and kept trying to find what I was looking for. Thanks for all your help.
Internet sales department of this dealership 5/5 stars. Communicative, polite, upfront and professional. If was purchasing the vehicle outright 5/5 stars.
Financing department 2/5 stars, cliche. Terrible math in the favor of large hidden fees. A 72 month loan was quoted over $150/month +$500 higher down payment than a comparably priced vehicle from another dealership. I literally had to show an example of financing done correctly. Then I was pressured into a signing the second attempt contract with an another inaccurate APR quote and a $250 non-refundable clause. I passed and went with the better deal. I am still receiving credit check letters from numerous financial institutions.
Total experience rating 4/5 stars and only because of their internet sales professional and the option of purchasing outright. If you're looking to finance, beware.
Jan 18, 2019
Worked with dealer to make deal, very easy to work with, and saved some money over local dealers.
Excellent customer experience, Marc Caviglia has a polished record in car sales and came across as genuinely friendly, helpful and not the least bit overbearing in attempts to secure a sale. This dealership is highly RECOMMENDED and I especially like their niche for offering the lowest priced cars within 200 mile radius (marketing tool to draw traffic to Brentwood). I will purchase my next vehicle here!
Jan 4, 2019
The transaction was handled quickly and efficiently.
We ended up not buying this
particular vehicle because we found
something we liked better from
them. Jason Campos was the best
guy I have ever worked with when
buying a vehicle. We came in to
look at a particular vehicle and he
gave us no pressure whatsoever.
We didn’t quite like the vehicle for
our needs. We ended finding
something we liked much better
and he was patient and didn’t try to
influence anything at all while we
were deciding. When we did finally
decide to buy the car Jason spent a
lot of time programming and
making sure we understood each
feature. After dealing with a
number of other dealerships that
insulted my wife; as one dealership
looked at her and said oh don’t look
at that car it’s manual and I’m sure
you can’t drive it his sincerity and
low key nature was refreshing. I will
definitely call Jason again when it is
time to buy another vehicle.
Dec 19, 2018
Excellent response, Dealer was great. Unfortunately car was not what
I wanted. Thank you Bill Brandt Ford.
Dec 17, 2018
Ridiculous. The person that I was communicating with was a rookie, inexperienced sales person
that I would/will never do business with. I don't appreciate someone I don't even know telling me
how to buy a car and also telling me that I have to pay a 3-4% finance rate with a perfect credit
rating when he has no idea what I'm willing to put down in cash. How idiotic
Nov 26, 2018
Only talked on the phone but the salesman was friendly and professional. Also he wasn’t supper pushy
Best experience I have ever had! I have never laughed so much buying a car. Bobby, Leon and Art were phenomenal! Lowest price on the vehicle I could find and it was in excellent condition, I am so glad I made the hour drive to purchase my vehicle from this dealer, they have earned a life long customer!! Thank you!
Oct 3, 2018
good
Ran my credit 17 times
Wow!!
My credit was 720ish across the board
I wonder what it looks like now??????
And never did I receive a call back about the car that I was inquiring about
I’ll never go there again
I’m passed pissed, I’m heated!!...while I waited there 2 to 3 hours
Not making me aware of How many times They reused my social number throughout there system!!!
Terrible customer service, good price. I called ahead and when I got there,
the sales rep didn't know what car it was that I told him about 2 hours
before and didn't know where it was located. After walking around both
lots to find the car, he handed me the key to let me test drive it and left.
The car had absolutely no gas in it, not even 1 mile to empty on the gas
range. When I got back, the rep was nowhere to be found. They called
for him, I waited an additional 10 minutes in the lobby while 3 other
employees sat around and didn't even ask if they could help. On top of
that, I overheard the sales manager saying mean stuff about a customer
that left as I was in the lobby. They are unable to negotiate the price of the
car at all because it was a rental car, which is why they get them so cheap.
I wouldn't buy the car based on the terrible customer experience even
though I did like the car and was prepared to buy it on the spot.
Aug 22, 2018
Hector was very nice guy to work with he gets 5 stars. Sorry we could not
make a deal. the dealership gets 3 rating for not making the deal happen
after hector worked hard for us.
Aug 17, 2018
Very responsive. Dealing with serious medical issues after contacting him and he has been courteous, and patient.
Aug 16, 2018
very prompt response! answered all questions
Jul 14, 2018
Excelent service
Jun 8, 2018
Very honest and helpful I got a very good deal and I love my explorer Met with the owner he’s very down to earth person I will recommend this dealership to my friends
Thanks
May 4, 2018
good communication
May 2, 2018
Great guy, prompt reply. Did not end up buying the car, still looking
around to find the perfect car for me.
Apr 27, 2018
Great contact person very prompt ‘!! Will contact soon tks thanks again
Apr 25, 2018
Special finance person doesn't understand how UI and SID are under thecEDD dept. He is condescending and rude.
Apr 20, 2018
Fast response to my inquiry.
Very helpful
Apr 19, 2018
In a 100 miles radius, this dealership respond time , is the best and don’t forget so far the best price .
Apr 12, 2018
Responded promptly.
Apr 7, 2018
This dealership was dishonest they claimed to be giving me a savings and then tried sneak back in on the back side.they tried to charge me 799 for LIC and title and 299 for some made thing. I'll never deal with them again
Apr 5, 2018
They were very responsive and listen to exactly what I needed and responded appropriately. And not feel that they were pushing or doing this hard sale job. I appreciate that. He also offered to search for other vehicles and call me in the future.
Mar 30, 2018
We were in contact for almost all day ... but could not reach an agreement,
and the link to do the online application would not work,
So I took it as a sign and dropped the idea ... besides I love my truck, she is
in great condition and is beautiful ... so I will wait till it feels right.
but Jason was friendly, via the txt contact we had.
Mar 26, 2018
Responded quickly
Mar 22, 2018
Ended up buying the car. Good service, the right price, non negotiable.
Mar 15, 2018
Quick response
Mar 14, 2018
The original truck had sold by the time I got to the dealership. Corey and
Art found the exact same truck at the price they quoted me. They had new
truck at dealership the next day. I came in the next evening paperwork
only took about 1.5 hours and I was on my way. Best buying experience in
my 50+ years. Thanks guys great service and great truck.
Feb 14, 2018
What a bummer! We found a great deal on the vehicle we were looking to purchase so the hour plus drive seemed very worth it. Especially after contacting the dealer, where they reassured me the car was in great condition and would be ready for us to drive and buy when we arrived on Sunday. Upon our arrival, the car had just returned from Napa, being used as a demo for the owners. We were so disappointed to find a filthy car, reading of cigarette smoke, and in much worse wear then had previously been disclosed. When we conveyed our feelings about not being very interested, we were merely dismissed and told more cars would be coming in later. They didn’t even try to capture our business! In a lot full of cars, they couldn’t even try to sell us one? Lame. But that’s ok, the next day we ended finding a much better vehicle, more money but I guess you pay for the experience. In my opinion, this place isn’t worth a drive.
Car was as advertised & I bought the car last month through Corey of BB Ford.
Corey was open and honest....
Bill Brandt Ford dealership also did a good job of providing info on the car which included car fax, a multi point inspection on the car. & repairs they completed on the car...
Hope this review was helpful!
Jan 28, 2018
Bought the car and got a great deal! Staff was a pleasure to deal with!
Jan 22, 2018
Over charged me and told me there was nothing wrong with truck and one I purchased I stared finding stuff that was wrong with it didn’t want to match my trade in offer from other dealers didnt even wash or clean the car when I purchased overall the charged me as a new car wen up 28 k on the price extremely not pleased with this dealer recommend not doing business with them
Jan 14, 2018
Hidden charges. Hidden charges. Hidden charges.
1st they sneak in a $3000 warranty that I didn’t want, then they sneak in a $500 VIN etching/sticker thing that you can do yourself for $25, then they charge $900 for Gap insurance that you can get from your own insurance company for $100 - $200.
I tell them I don’t want the warranty and they say ok. But then when the contract still has it on there.
I tell them not to include the VIN etching and they say they have to, because they do it to all their vehicles. I say if it cannot be removed, it should be included in their advertised price.
Every time I see a document, the numbers keep changing.
I don’t trust these guys as far as I can throw them.
Dec 12, 2017
Worked with Jason & he is AMAZAING.
Dec 4, 2017
During purchase I caught $ mistakes on tithe contract twice.... after the purchase follow up service, rude and very impatient with my questions......
Oct 21, 2017
The guy that was e-mailing me was prompt in answering my questions but he was super annoying and pushy with his "can you come in today" "let's schedule something for today"... We decided this wasn't the dealership for us, if this is the sale tactic now what would actually working face to face be?
Oct 8, 2017
Bill Brandt Ford was professional and easy to work with. Purchasing the
car was quick and easy, and I highly recommend them.
Oct 7, 2017
They contacted me right away. Although I didn’t purchase a vehicle from them, I would recommend them to anyone. Great customer service
Sep 19, 2017
actually bought a new one here instead
Aug 30, 2017
Bought a car from Bill Brandt
Aug 12, 2017
Nice people. Good deal. Great service.
Aug 10, 2017
prompt reply
Jul 25, 2017
Polite prompt
Jul 19, 2017
I asked dealership if they had the two cars that I was looking at. The
dealership stated that they had both cars and were available for purchase.
I advised dealership that I would be there in two hours to check out both
cars and I would purchase one. I arrived and dealership advised that one
car was on hold and was no to be sold. That was the vehicle I intended to
purchase. I drove home with all mt cash in my pockets. I wish they would
have save my time and told me the car was not available. It was over an
hour drive there one way. I know I will never buy a car there because they
wasted my day. So sorry for bad review, but hopefully you will do better
next time.
May 31, 2017
Slow response to emails and never returned my phone calls. I purchased at another dealership.
May 30, 2017
Met a nice salesman named Corey.
But when I pointed out the broken windshield he went to his finance manager to show him so that they could make it right.
But the finance manger walked back in from looking at it and said " its fixed, we are not fixing it anymore". they filled the hole with some putty looking stuff. and it had 2 crack lines going in opposite directions.
May 12, 2017
Easy. The people were nice and helpful.
May 9, 2017
The vehicle was gone before I could go down there. They went and
physically checked and called me back right away, even though the
computer showed it as sold.
Apr 28, 2017
Great customer experience. Nice and friendly service from all departments. Price was fair. Only thing was the car wasnt detailed before I looked at it.
I had been working with the internet manager when the price was at
$26K+ and tired to negotiate the price to a lower price, but he would not
negotiate, last night the price went down to the price range and I e-
mailed first to see if the vehicle was available and I called number on
CARGURU and spoke to Chris at 925-437-8075 to see if the vehicle was
still available at this new price($24,698). He let me know that the vehicle
was still listed at higher price and would check with dealer manager and
call me back. he called and l/m and I called him back and Chris told me
that the internet price listed was a mistake and that the vehicle was still
priced at $26,167. Not very happy that in writing this review several
hours later and the internet price on CARGURU still shows $24,698. :(
Jan 31, 2017
Corey from this dealer sent me e-mails, texts and phone calls. Very pleasant to communicate with him via text, e-mail and by phone. I was able to get the vehicle in town without having to drive to Brentwood.
Nov 25, 2016
Jason, was great to work with..
Nov 19, 2016
Very responsive
Oct 16, 2016
The initial. salesman did not seem that knowledgeable but thru a past business connection we contacted the owner and were very happy with the deal and the service
Oct 5, 2016
Jeff was very helpful!
Sep 18, 2016
The sales people are extremely rude, including the finance guy. I bought the car for my mother and got zero service from the moment we arrived. Once we found Mike, which included crossing the highway twice, he tossed me the keys and said to test the car without him. He couldn't answer a single question we had and only after we were 90% done with the purchase did we learn they couldn't find the second key. When I asked them to order it or take off the $395 that the key costs he refused. The whole experience from start to finish was horrible. I am in sales and I can't imagine being so rude to my clients...
Sep 12, 2016
this is the car I purchased they were willing to help me get to the payments I wanted with 3200 dollars in rebates an other incentives yeah this is where i'm going to buy my next car!!
Sep 4, 2016
Dealer replied promptly to inquiry and continues to
communicate with Labor Day sales promotions.
Aug 31, 2016
Very friendly staff
Aug 12, 2016
Easy to work with. Corey Hummel, especially, was great.
Aug 10, 2016
Good experience, we just weren't able to make the numbers work unfortunately.
Jul 6, 2016
Jason is AWESOME to work with. He'll really work hard to get you into both the financing as well as the vehicle you want.
Really great guy to work with!!
Jun 18, 2016
Jason was awesome. he listened to me and was trying his best to close the deal it was me not him is the reason , I will say this if or when I decide to buy a vehicle it will be with him
Jun 7, 2016
I asked for a price quote.. He emailed me back quickly.. However I did not realize they were in Brentwood. Too far to go.
May 26, 2016
wonderfull experience compared to what it use to be.
Bill Brandt Ford very family like no high pressure in and out
in a couple of hours.
May 25, 2016
smooth quick and easy. Very helpful and informative.
May 20, 2016
Even though we couldn't close the deal they tried very very hard to make it work very good dealer to work with
May 8, 2016
I bought the car!!! Great dealership! Amazing customer service! Highly recommend. Jason made it all happen!
Apr 27, 2016
this baja was no longer available before I responded to the dealer
robert
Apr 5, 2016
great follow up
Mar 31, 2016
Marc Caviglia was amazing!!!!!!!! He made the process painless and
super fast. He got me the car I wanted, at a price I could afford and
made the experience a GREAT one! I have NEVER had this kind of
buying experience EVER! Thank you to Marc for getting the hard work
done and the rest of your crew for working so fast to get me in and out
of the dealership so quickly! (less then an hour) I would highly
recommend Bill Brandt Ford. The entire crew I had to deal with was so
great! Thank you! Thank you!
Feb 28, 2016
Smoothest vehicle purchase I've ever
made.
Feb 19, 2016
Sent an email asking about the availability of a truck. No return email, text, or phone call-drove the next morning, 1 hour, to see the listed truck-it was sold the day before. When I arrived, the salesman was "busy" getting lunch, and no other salesman wanted to show me other options...very strange dealership. I will not be looking to them for my truck needs.
Feb 9, 2016
Reuben Murray was awesome.
Jan 18, 2016
Very attentive, polite and personable.
Quick response too.
Dec 6, 2015
Contacted right away. Answered emails in a timely manner.
Nov 6, 2015
Excellent help with a very courteous and
friendly sales representative.
Oct 18, 2015
very polite
Aug 6, 2015
very courteous sales person, quick repsonse
May 13, 2015
Dealer responded and was very helpful however I purchased another vehicle! Bill Brandt Ford was just too far away!
Mar 20, 2015
Good response
Mar 14, 2015
Salesman didn't seem interested in selling, needed to get back to
his golf game.
Sep 5, 2014
Tried to be helpful, vehicle was "sold' when I made a counter offer...
Apr 18, 2014
Good experience, great Dodge Charger at the very fair price. The young man who assisted me, Corey was nice and professional. At this point, I'd recommend them!
Mar 19, 2014
I love this car!! Great place!
Aug 27, 2012
Low-key, no hassle approach.