Bernardi Honda

It really was a great experience…

Great service

Helpful and excellent service

Very cordial and on top of it. Willing to share everything they knew about the car, at the time. Recommend highly.

They responded promptly and communicated

Good dealer

Very responsive! Bought 2 vehicles from them before. Alway been a good experience!

Kevin, our sales person did a great job from beginning to end! After sale, a bit of pressure from another person to buy an extended warranty, but I guess that just goes with the territory. I've been using their service department for service for several years with our CR-V and found them be organized, reliable and to do good work.

Vehicle exactly as described, sales process was easy, very accommodating dealer with friendly and personable staff.

Very attentive. No hassles. Pleasant to deal with. It’s our second car purchased from Bernardi and would recommend them to others.

The dealer was awesome my sales person was amazing deal took just a couple of hours

Dealing with Bernardi’s was more pleasant than I expected. Levon, the salesperson, was very helpful, knowledgeable and not aggressive. Everyone I was in contact with were friendly and they made the experience quite nice. I would recommend Bernardi’s to anyone in search of a Honda. The CRV is pretty sweet, too!

We’re quick to respond to my inquiry. All were nice and professional.

They were helpful even though I didn’t buy

Very nice people

Very responsive

The dealership was clean and very well run. I went in to look at a truck and within 5 minutes I had the keys and was on my test drive. The salesman and managers were not pushy with selling me the truck or any of the optional extras during the purchase process.

Bernardi’s was right on top of it & sent me pictures but it wasn’t what I’m looking for at this time.

Great people - great service

Bernardi Honda provided 5 Customer Service from the test drive to the moment that I drove my vehicle off the lot. I would definitely buy another vehicle from them, when I am looking to purchase again.

Walked in, and was greeted right away. Sales person was nice, friendly, and the rest of the team did an awesome job for us and I’d recommend they to anyone!

Very professional and polite.

Sent a generic i packet vehicle info. No one ever contacted me after that to answer questions. Awful

Excelent

They responded to my text and continue to stay in touch

The dealership refused to sell a car I drove an hour away to see because I wouldn’t finance with their banks. I had a pre approved loan to purchase same day and they were unprofessional.

I ended up buying my first car here. Everyone was super helpful and so nice. I highly recommend this car dealership.

The vehicle we were looking at ended up being sold but we received multiple emails from the dealership in regards to other similar vehicles for sale. Willing to help. Great customer service!

Sales agent Ricardo was great, the issue was the floor manager(can’t remember his name, tall guy) offered me $1 for my trade in which was just a slap in the face. Then the car I went to go see was completely dirty as it was parked under a tree, it had a different set of wheels then what was advertised. 1 guy gave me one story about why and at the end when I was ready to make a deal, all I wanted was for them to swap the wheels for the original ones, the manager refused. Then he had the nerve to make it seem that I didn’t know what I was talking about, that those were the original wheels and I was wrong, like I haven’t been researching this car online, looking at many many listings from multiple dealerships. You mean to tell me that every other dealership has the wrong wheels on their Accord? Unbelievable! They will never get my business just on the utter of disrespect I received.

Dealer contacted

Great transaction & excellent service

Excellent

They were quite helpful

Contacted me, things did not work out.

Very professional and friendly! Had a great experience!! Would go back for sure!!

Not only did Lori get back to me, but she continues to look and keep me posted on new deals as they come in.

He has followed up by calling to help although I have not responded.

Very responsive to questions

We are very happy with our purchase with Bernardi Honda. Anna clarified all our doubts and helped us alot through the sales process.

Really nice.Not pushy but there if I needed to ask questions.

Very good service, good seller peaple

I made an appointment to see this vehicle with every intention of buying it. On my way there I got an email saying “Hey the truck is definitely still available” then when I arrived after an 80 mile drive from Sandwich MA I was told they sold the truck early that morning. I wouldn’t go to this dealership again ever and I highly recommend no one else does either.

Kevin and Adam were great. They made me feel valued as a customer and made me feel like I was purchasing a 100k car. They checked in with us and filled my gas tank, and did everything in a timely manner

Did not have an experience beyond what was done online. They were still very attentive and eager for my business

Quick Response and very helpful.

It was not a good experience, as both cars I wanted to test drive, were dead and could not be turned on. Since it’s not one car, but two, Honda needs to understand the level of trust diminishes.

Was told the car was sold 4 days prior after I went to the dealer.

Excellent customer service

Good

The sales staff was very helpful, and went out of their way to accommodate our requests and show us inventory that matched exactly what we were looking for.

Good People Very responsive

Helpful. No pressure.

Quick contact. Knowledgeable salesperson. Mass. would have been difficult for an out of state buyer to purchase in. No intransit plates available.

Bernadi Honda was a great experience when purchasing my HR-V. Mark Vincent was very knowledgeable and responsive to my questions. Bernardi Honda was also very reasonable with negotiating.

Nice salespeople... lots of inventory offer warranty

Great salesperson (Mia) but TOO MANY random other people called and emailed and called and emailed.

Good experience

Quick reply but unfortunately the truck we were interested in sold the night before.

Great experience. Got a quote back. Went in drove the car and was able to negotiate final price to my liking. The sales person Raul had great patience. The manager at the end of the process was nice as well and sharp to understand the customer and what would it take to wind the deal. The process of delivering the car was smooth and done properly as well.

Sales person was professional polite and courteous.

Aggressively priced. Among the 10-15 best priced vehicles in the country. This dealership has sent me information regarding the car i'm looking for. Not ready to purchase today, but I will check with them before I buy. I'm, also, considering a 2018 Honda CRV EX-L w/no navigation.

Great experience ..!

Good. Quick response and followed up when the initial car didn't match.

Bought the car, no nonsense. Vincent saw that I was just looking to get into a small, cheap car and drive away.

Adrian the sales person was great help, the manager on the other hand was not willing to negotiate.

They said the the car was availible and when u get there its sold

They kept spelling mg name wrong via email that it made me not want to do business with them. Horrible customer service over the phone. I got referred here but glad I didn’t spend my money.

Eric in sales was great. I was in and out in no time on a busy Saturday. I may be headed back to look at another used 2009 Ridgeline they have tmro. the 24th

Excellent customer service .... Easy to deal with and very polite

Typical car dealer crap- you come in to see a particular car (suddenly it’s “sold”), then they show you a more expensive one, hoping you’d buy that one! I have no patience for that!

Yes quick response

They played games with us. Showed us one price, then came back with a higher one and wouldn’t budge back down. Had two separate trade in offers $4K but these guys fed us a bunch of bull, offering $2500. WASTE OF TIME

Straight forward and professional.

I didn't buy the car from them (it had been sold) but the people were really nice and accommodating - enough so that I wrote the Sales Manager to let him know he has a good crew.

Positive experience - friendly- did not purchase vehicle because of price not. Ring flexible but still a good experience. Would shop there again.

Fantastic car buying experience.

They respond it fast.

quick response

Quick response

While I was treated courteously be each salesperson at Bernardi, an apparent lack of communication between them resulted in a great amount of wasted time securing a vehicle. I worked with no less than 4 sales reps, and each seemed to have little to know idea about the progress I had made with the last. I came to the dealership for an appointment on a Saturday morning eager to finalize a deal after having been assured they would beat a quote from another dealer which I forwarded to one of the sales reps earlier in the week. Long story short, when we finally got to working out the deal, the sales reps who were now working with me seemed to have no idea about the pricing I had worked out earlier and would not even come close to matching it. I understand the need of a dealership to stand firm on their pricing, but they should at least communicate about this amongst themselves and with the customer so as to avoid wasting everyone's time.

Car was not there, even though I confirmed the previous night that the car was in fact on the lot. I received multiple excuses from the same person as to why the car was getting fixed/was missing. A week later, I receive a text saying the car is in the lot and ready to be checked out. I left work early to go meet with these people...waste of time.

I was contacted a few times and answered all my questions

The sales manager contacted me. I mentioned the price that I wanted to pay and the finance rate that I wanted (1.9 percent). They said they would consider it and get back to me. I never heard back from them again. I hope to hear back from them on an acceptance or rejection of my proposed offer.

Very good

Went to the dealership to test drive a specific used car. Called before arriving to confirm that the car was available. We had an appointment but when we arrived they had no record of our appointment. They said "oh that's Internet Sales" and set us up with a new salesperson that had no record of what we were looking for. We came in to test drive a SPECIFIC used car listed on their website, had the inventory number for the car we wanted to drive and the salesperson still started with the generic "So what are you looking for ?" line of questioning. They wasted our time for awhile before finally "discovering" that the car was already sold. Overall horrible experience and would not recommend this dealership.

I received a response within an hour and a half to my inquiry for the best OTD price on a 2017 Honda Pilot EX-L with the requested information. When I communicated that their initial price was several hundred dollars above a few other dealers' I was told I'd have to come in with to meet with the sales manager and bring my written quote. That response did not reflect an understanding of what works best for most Internet shoppers. One of the sales managers did end up calling me later on, with more eagerness to win my business from the dealer I was already proceeding with, but it's just not the same when you get such efforts come late in the game. I dd not visit this dealer.

Responded and followed up with me

Bernardi Honda was great in many ways. However, I think there are too many hands in the pot. I inquired about a car via CarGurus. After this point I ended up being contacted by many different people. I received an email from Rygan initially. Then I received phone calls from (sorry for any misspellings!) Alenny, Sean, and Scott with various pieces of information. I called back to try and figure out what was going on and who I should be talking to and ended up talking to Michael. After being helped by Michael I did receive another round of emails letting me know that I had an appointment to see the car and to ask for Bob. I arrived at the dealership and asked for Bob who introduced me to... (another) Bob. He was the person I actually worked with. While I love dealerships that are transparent... I felt completely bombarded with people.

Good follow up.

Sales agent was efficient. No high pressure. Did not waste a lot of time.

quiick response and phone call

follow up good

Very responsive and willing to answer questions!

Didn't feel any pressure when the gentleman called me back when I had inquired about said vehicle. The gentlemans name was Mike very professional.

I was contacted several times.

Prompt response, very helpful!

the sale rep was very nice

Beware ... not very honest. Closed the deal with an agreement but didn't follow through to my satisfaction! Not worth the drive and energy to argue any more! Bernardi .Honda Natick I am very disappointed

The car I wanted was alteady sold but the woman seemed to be nice

I had a response to my email inquiring if they would be willing to negotiate a price. The interaction was very brief indicating that the price was firm. In one sense,I appreciated them letting me know so no one would be wasting each other time. However, I personally know car salesman and the fact that they make a lot more money or their used cars than the new ones. So, I was extremely disappointed that the dealership wasn't even willing to negotiate. Therefore, I would probably not go back there. I would also like to say that the email corespondence were very polite and professional.

They contacted me & made appointment. They had serviced the car, in good shape. Bought the car. Very pleasant experience.

Staff very helpful and welcoming

Dealer responded immediately to inform me that the vehicle was no longer for sale because someone purchased it.

Contacted by email. Received information requested.

Dealer representative responded and followed up with me immediately. Thank you!

Went to see the car but was told I should look at a different model. This was the only car I was interested in.

Bait and switch; the vehicle I wanted to see was not even available and they did not listen to me when I informed them I was Not interested in being shown anything else.

Good salesman and very friendly.

Think of what you dread most about a car dealer - dishonest, sleezy, lazy, just playing you for a fool, lying to your face. Supersize that image and project that onto every person you deal with at this dealer - from Internet Sales Dept through every person in the organization - including the General Manager! Just keep looking online for another car because the price you see online WILL NOT be the price you get quoted by the dealer. Do yourself and your sanity a favor and just walk away from this dealer!!!

OK

Poor service for over priced cars

The price is not special at all - after telling you the price $1000 lower than the listed price, they charge you $400 documentation fee, $600 prep fee, and etc to bring up the price to what they wanted. I wasted my time going there.

For a large, competitive dealer, we were shocked at how poorly they operate. First I will state that we got an excellent car at a good price. But dealing with this dealer was not great. They treated us disrespectfully and were so busy with so many other sales that they just lumped us in with the masses, didn't listen, kept us waiting for hours, and did not have enough staff in order to offer responsive customer service -- when I spoke up about how we were treated, they finally paid attention to us. Overall, it was an uncomfortable experience. I do want to add, however, that the service department was excellent, responsive, and helpful.

Started off great. They spent a lot of time with me and answered all of my questions. However, after the deal was done, the service was terrible. I don't know if it was because I'm a girl and they felt like they didn't need to address me or what. I had to reschedule my appointment twice to get an oil change, the second set of car keys, and some floor mats. Reminded the guy three hours in advance that I was coming. Got there, no one helped me, had to ask around to a bunch of different people. Went to the service garage myself because no one would give me the time of day, even though I had an appointment. Turns out the garage didn't know I was going to be having an oil change and didn't even have the correct filters for my car (was a trade-in, not a Honda). I even went to the manager and he put me back in the same chair I had been sitting in for an hour with a "I'll check on you in 5 minutes to make sure you're helped." Never came back to check. This should have been a get-in-get-out experience. I live an hour away, and after all of that, I only got crappy floor mats that didn't match the car. He didn't even have the second set of keys, after I was told he did. He promised he would overnight them to me once he got ahold of them, but I doubt that will happen. The dealership had 5 days to get everything together, due to the fact they made me reschedule my appointment. Absolutely ridiculous. The person "helping" me didn't even apologize, he just asked what was wrong. I did not appreciate the way I was treated at all. A customer is a customer, no matter what their age or gender. I will never, ever buy from this dealership again, and I would advise you not to either.

Had a great experience!

Great customer service, low trade in values, higher vehicle prices.

Dealer responded.

They were prompt in contacting by email and phone.

Responded to call and e-mail but wouldn't quote numbers over the phone. Required that I come into the dealership....so I bought from someone else....Colonial VW. Can't say enough good stuff about my buying experience. The contrast between their team and other dealers was marked!

Yikes. Poor experience.

Bought a lease turn-in Odyssey as Certified used. Worked with Mark Aubuchon in Sales. He was helpful (my wife described him as "not a dick") in making the purchase & delivery process a good experience. I Also had a follow up visit with the Service Dept. with Mark's help which was also a good experience.