Service hours are not available at this time. Please check back later!
Bentley Buick GMC
About Us
Bentley Buick GMC Cadillac Dealer in Huntsville AL 2120 Drake Ave SW Huntsville Al 35805
-
Today 8:30 AM - 7:00 PM (Closed now)
-
2120 Drake Ave SW
Huntsville, AL 35805
Our Amenities
- Amenities coming soon!
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Jun 1, 2025
Dealership contacted me but the vehicle sold before I
could get time to go look at it.
May 1, 2025
Awesome friendly listened to my concerns and thiughts
I felt with two different salesman, the first one would take days to get back to me with a response. This went on for just around two weeks I think. So when I asked him what the next step in buying the truck was he told me that someone else already put a down payment on my truck and the next one would not be in till the end of the month. So for two weeks trying to buy a truck from Howard bentley they sold my truck to someone else. Not a very trustworthy company. ..The second salesman I talked to just straight out told me something about the sale you where having was not going to help me at all something about special rates for gm or something I didn't understand he was talking so fast like he didn't want to be bothered with me. So I said well what your saying is that the sale your having ain't going to help me at all..and he said yes that's right. I felt like I was pushed off and no one wanted to bother with someone out of state. So I tell everybody that the sale is a scam not to cal
Oct 30, 2024
Kept in contact updated.
Show older dealer reviews 75
Oct 3, 2023
John Roberts the salesman was great. However, trying to contact the finance people was trying.
Oct 14, 2022
Nicholas was awesome to work with. Went out of his way to make sure we had red carpet treatment. Best dealership I have dealt with in a long time.
Apr 9, 2022
This is a quality dealer. The best and most honest people I have worked with. Not the right car for me. I need a 4 cup. Not a 3 cyl.
Feb 27, 2022
Quick response to my inquiries.
I purchased the vehicle a few days ago but wasn’t able to drive it due to work. Long story short. I noticed the temperature hand wasn’t moving when I was finally able to drive it a week or so later. Called in to report the issue and the salesman said “just keep a eye on it”. I’m like I literally just got it and yo tell me to keep a eye on it instead of saying hey bring it back and we’ll see what’s going on. They are so friendly until the contract is signed then you get put on the back burner. So not cool at all
Tried to purchase 2 trucks and salesman wouldn’t respond back to me. Was in the middle of conversation about truck and they just quit responding. Then when they finally did they advised me that the vehicle I was trying to buy had sold. So I bought a new truck from a different dealer that treated me great.
Nov 24, 2021
Response from current dealership:
Very truly sorry to hear. Would like to know who you were speaking to so that something like this never happens in the future. 256-382-3453 Casey Boardman General Manager.
Oct 19, 2021
Very good experience. John Roberts is the best!!
Sep 2, 2021
Response from current dealership:
Kevin, please contact GM Casey Boardman at 256-536-2475 x165 so he can address your issues.
Jan 3, 2021
Very disappointed!! Drove 2 1/2 hour one way to buy a 2017 corvette and got there and the car was dirty and had a flat tire !! The salesman never said anything about the car wasn’t ready but very disappointed
Fantastic dealer. I contacted on a Saturday and they got back with me within
30 minutes and I went and purchased the car that day. I already knew what car
I wanted and they got me in the car for the test drive almost immediately. Got
all paper work done fairly quickly and got me out of there. Would recommend
to anyone.
Dec 4, 2019
Dealer contacted me via email, text and phone. I purchased another vehicle.
Dec 5, 2019
Response from current dealership:
Thank you for leaving us this feedback. Take care.
Although they didn't respond I had a chance to go to the dealership to see if the car was available. I had a great experience and my salesman was awesome.
Nov 27, 2019
Response from current dealership:
Thank you for letting us know how we did. Take care!
Oct 22, 2019
I didn't have an on site experience, but thier customer service and communication was good. They kept me up to date on what was going on with the listed vehicle. I had a trade in vehicle and they were unable to give me what I was looking for on my trade in. They seem to be up front and did not waste my time. The things that I did experience with them I was satisfied with and I would recommend this dealership to others.
Nov 5, 2019
Response from current dealership:
Rose, thank you for letting us know how we did! We hope you have a great day.
Oct 10, 2019
I gave them a one star because there wasn't a half
star rating. They did contact me, but without a price
quote on the vehicle. The email was " call me".
Nov 5, 2019
Response from current dealership:
Randy, we apologize for your negative experience with us. Take care.
Aug 27, 2019
Response from current dealership:
Thanks for the awesome rating! See you again!
They was very helpful explaining to me about the car and incentives that I can get.They was very friendly to me too.
Aug 27, 2019
Response from current dealership:
Thank you for leaving us such a kind review. Take care!
They were quick to reply very informed on the truck that we were interested in worked vert hard to put the deal together & we are very pleased with our new GMC CANYON from there inventory good people to work with on a vehicle purchase
Jun 5, 2019
Response from current dealership:
Thanks for leaving such a kind review! We hope to see you again soon.
Apr 15, 2019
They were amazing! Tim was so easy to work with and made the process run seamless. I am so pleased with my new Armada! It’s in excellent condition. Great great service all around! I was nervous about buying out of state and never seeing car in person but Tim sent so many pictures and things that it made the process so stress free.
May 7, 2019
Response from current dealership:
Thank you for the kind words; we will pass them on to your staff!
Mar 14, 2019
Dealership was very nice and we would go back when we decide on a vehicle.
Mar 18, 2019
Response from current dealership:
Darlene, thank you for your kind review! We hope to see you soon.
Feb 28, 2019
Their guy Tim and I exchanged several emails. Very pleasant, but the emails were a bit "over-done" on promoting the
"Cadillac experience." Had planned to drive the vehicle, but it was sold over the weekend. Tim sent me an email to let me know.
May 7, 2019
Response from current dealership:
Tommy, thanks for the feedback; we appreciate it. Take care!
The Dealership did respond and provided great service. That truck was what I was looking for at this time.
May 7, 2019
Response from current dealership:
Thank you for the kind review! Take care.
Feb 6, 2019
They did contact me like 4 different people with the same email they have to talk to me on the phone and when I
replied that I only want to be contacted by email you never heard back for anyone! with this experience I would
NEVER buy anything from this dealership,EVER!
Feb 7, 2019
Response from current dealership:
Stephanie, Please reach out to our GSM Greg Sexton so he can address your issue? His email is greg@bentleyauto.com. Thank you for the opportunity for your business!
Jan 25, 2019
After deciding not to buy, the constant barrage of follow up emails (after, I unsubscribed and requested multiple times in reply to not be contacted further) was more than aggressive. Don't bomb customers with requests to buy after the deal was not happening.
Aug 13, 2018
Was contacted by dealership, I have purchased from them in the past. They are a great dealership. But the vehicle was sold before I visited them.
Aug 16, 2018
Response from current dealership:
Very sorry about that. We appreciate your business!
Jul 17, 2018
The entire experience was outstanding. The staff from owner, Phil Bentley to
Brad the internet salesman could not have been more courteous and
forthright. The vehicle was exactly as they said it was, and the most
important part is that we bought the car.
Dec 26, 2017
They sent emails but I had already purchased elsewhere............They tried.
Dec 23, 2017
Responded quickly
Oct 26, 2017
Very good and professional.
Aug 27, 2017
Great was contacted right away by to sells people
Aug 17, 2017
Kelly who was my sales person was very nice and helpful. I didn't purchase the vehicle because we couldn't meet on a price. Overall everything was fine.
Jun 11, 2017
They were very helpful and informative, but I am just not ready to
do anything just yet, still looking.
Jun 4, 2017
Car sold before i could get it but great response time and customer service
Apr 1, 2017
JC was a good guy to deal with.
Mar 13, 2017
Just couldn't deal with them. Kept wanting phone number. Didn't give them
one because I know how they work. Call after call.
Mar 6, 2017
Got back to me rightaway and told me
about the car
The Bentley team was super to work with. They did everything that they said they would do and then some. It was a pleasure to do business with them.
Feb 1, 2017
Response from current dealership:
Thank you for taking the time to create the review! We appreciate your business.
Not good. I get an email saying to I want to come drive this vehicle. Its
missing the lights over the cab. I would like one like this but with the running
lights. I have contracted a bunch of dealers and actually provided a list of
what Im seeking. It has amazed me in this process of me providing a list of
what I'm seeking and the dealers just "drop the ball." Guess they don't want
to sell anything.
Dec 20, 2016
Response from current dealership:
Eraka,
We apologize for any inconvenience you experienced. We wanted to show you the closest thing we had to your specifications. Our GSM now has a clear picture about how you wish to be dealt with, and he is working on your request personally. Happy Holidays, and we will be in touch only when appropriate.
We apologize for any inconvenience you experienced. We wanted to show you the closest thing we had to your specifications. Our GSM now has a clear picture about how you wish to be dealt with, and he is working on your request personally. Happy Holidays, and we will be in touch only when appropriate.
Nov 4, 2016
Bought the car from this dealer. JC, the sales person, handled the case very professionally.
Sep 20, 2016
I was pleased with the response from the salesman.
Sep 29, 2016
Response from current dealership:
Thank you Brenda! We hope to serve you in the future.
Aug 16, 2016
Worked with internet sales rep and ended up purchasing a new Yukon rather than used. Great experience. Would recommend to anybody looking for a deal.
Sep 29, 2016
Response from current dealership:
Elizabeth, we are so happy you were pleased. We value your business and appreciate the review. Please let us know anytime we can be of service. Thanks again!
Aug 7, 2016
I had a good experience with this dealer. I inquired about a vehicle online and I got a response right away. Very professional, no pressure and I felt at ease during the purchasing process.
Sep 29, 2016
Response from current dealership:
Norris, thank you for the kind words. On behalf of Bentley management, we appreciate the review.
Mar 31, 2016
Received an email from one of its sales reps however the only info offered
regarding the vehicle of interest was brake spec data. Not sure why this info
was provided and not sure why this dealer responded when I actually
requested info from another dealer.
Sep 29, 2016
Response from current dealership:
Andrew, sorry for the mix-up. We're not sure what happened either. Let us know if we can help with anything in the future. Thanks!
Feb 19, 2016
They really want to help you
Had a car listed at the wrong price! Must have been a mistake...changed the ad after I told him. He looked it up and said that it was incorrect.
Very nice salesman otherwise!
JB
Feb 20, 2016
Response from current dealership:
Joe, we are embarrased that it was incorrect online. Human error got the best of us. Thank you for the kind words even so!
Feb 15, 2016
Quick response
Feb 18, 2016
Response from current dealership:
Thank you, Scott! If we can help you in any way, please let us know. Hope we see you soon!
Jun 28, 2015
This car was at the auction, not at the dealership.
Feb 20, 2016
Response from current dealership:
Dennis, GM started a new program auctioning certified preowned vehicles. They are working out parts of it, and dealerships are doing their best to stay current. Sorry for any inconvenience, and hope we see you soon.
Feb 4, 2015
It was my best dealer experience
ever. They were fast, professional
and not pushy. I'm from NC but I
will try to purchase our next car
from Bentley.
Jan 18, 2014
has crack in dash was not told
that bfore we drove 100 miles one
way . Complete waste of time
Dec 11, 2013
Dealer contacted me the same day, and was very helpful
Sep 18, 2013
The personnel we deal with was not very friendly, used sales
manager was over the top and really concerned on wanted to help us.
May 22, 2013
Jim Bragg was our salesman. He was very helpful without be pushy. Jim was able to answer all our questions honestly and made us feel comfortable and not caged. We will recommend Jim Bragg to all our friends and family. Great service !!!!