Battleground Kia

Although they called me 15 minutes out from the appointment I set up to confirm I was coming, they did not have the car that I expressed interest in on the lot because it apparently had sold, which I would have appreciated them telling me before I drove 30 minutes in the pouring rain to go see it. They proceeded to use every sales trick in the book to try to convince me to buy a car from them, all while not ever letting me speak to the person who called me to confirm my appointment. I felt incredibly uncomfortable throughout the experience and it didn't matter what car they showed me because I felt the way that they treated me wasn't appropriate at all.

Got me to the payment I wanted with very little haggling, a good rate, and still offered me a good bit for my trade

Initially they responded then gave me the run around. Wanted me to driver 3.5 hours on a whim for a possible deal. After I wouldn’t rush to them I didn’t hear anything back until 3 days later. Purchased from someone who wanted to sell.

Customer service was great! Vehicle they had on the lot for sale not so much! In the text drive the transmission slipped badly and the vibration from the road test drive was crazy. Word of advice. As a big franchise dealer, if you say so your cars get 110 point inspection said it can't make it on a text drive. It's definitely not ready to purchase! Thanks for waisting my families time

They are the best auto dealership that I have ever dealt with. They were responsive, courteous, friendly, and professional. They are the best of the best. I will recommend customers to them if given the opportunity. It was a pleasure doing business with them. They provided excellent customer care. Hernani Van-Dunem was a pleasure to work with. He went above and beyond to meet my requests. They will be my dealership of choice should I need another vehicle. Excellent!

Terrible experience, high pressure, rude treatment when noted no ready to buy today, just looking. Would not recommend.

Poor follow up from dealership. They first responded with an email asking if I wanted to schedule a test drive. I answered and said I already was familiar with the car and didn't need to take a test drive, but wanted to make an offer for the car, which I did. Kept getting emails suggesting they hadn't heard from me. Finally got an email with a person's name on it. I responded to that person and again repeated my offer for the car. Haven't heard back from the dealership since.

Nice people very helpful

The representative that I spoke with completely lied about visible scratches and noticeable dings on the vehicle. I drove three and a half-hours to see a vehicle that totally disappointed me. The pictures online looked great, they didn't reveal any imperfections! And, then I was offered $500 off the quote..Disgusting!!

The dealer was very responsive. we bought a car from another dealer, but this dealer was very helpful.

Very nice and will contact when I see a car or truck I want very nice people I would give a six stars if it was available

Never answered the question I asked, so I never went into the dealership. They responded several times with offers for me to come in and test drive. They never gave me an actual "out- the-door" price as requested.

It was great

Very accommodating staff and really worked with us to make it happen!! Go see Mal!! Love the car!!

The Experience at Batterground Kia was amazing even though they didn't have the car at the lot due to some issues ,they were able to get me in a 2015 equniox with less miles.

Very helpful people!

Classic bait and switch! After I specifically told them I was ONLY interested in 1 car they had. Then they had me come there only to suddenly fine out the car was gone to auction and they gave me a lame excuse as why. Will never go there again.

Quick response

Matched me up with what my budget was.

Absolutely HORRIBLE - avoid dealing with these people at ALL cost. Wanted to charge me $1750 in fees, refused pre-approved financing, demanded they run my credit with their companies (I already know ALL of them... and had already bee denied).. Car was JUNK. 8 blemishes (4 knife marks on black trim), 6+ over 4 inch long DEEP SCRATCHES on trunk lid, bad right front caliper (front brakes were shot), Engine was damaged - exhaust VVT valve was not functioning at all, causing poor acceleration, and ZERO highway power. Clutch had something catching on it, that caused it to click when pushing down pedal.

they invited me over to look at the truck knowing it had been sold over a week prior. good old bait and switch trick, didn't appreciate it, I think they suck and ill tell everyone I know to stay away from con artist

Response time contacting me back and good, accurate information provided.

Fast reply and thorough details about the vehicle were provided.

Quick response to my email

I will never deal with them again,they sent the vehicle to auction and never told me but still wanted me to drive all the way there,finally after babck and forth for 4 days they told me that the car was sent to auction a week earlier

I had a great experience here, the staff was very friendly which I was able to drive the vehicle home that very day. There customers service is excellent as well as there online services, which they called to make sure I was happy with the purchase of the vehicle and to see if I everything was okay or if I needed anything. Hard to find good dealer like this and I would defently recommend them.

Pleasant so far. Haven't bought a car yet.

Great customer. They didn’t pressure me into buying anything like other dealerships

We purchased the car from Battleground Kia. they were great to work with and they made sure we were very happy with the car.

Would not deal with again sales person and sales manager only concerned about making a dollar talked to dealer agreed value between my SUV and there's was out of town would be there next day .Dealer called next day to see if was still coming. Yes was still coming sold vehicle before I got there .30 mins. Before i got never let me know

Always responsive

Internet team needs to follow up better but actual dealership was great! Mal did a great job and they got me in and out very quickly!

I called to see if the car was still available and was told that it was. When I got there that evening to see it, they couldn't find it or the keys. After about 30 minutes, they finally found it in the back lot. It smelt damp and musty and was smoking. I walked away.

Aamir was very friendly and very helpful. During the test drive he pointed out all of the workings of the car talked about gas mileage and was just more pleasant than any other Car salesman that I have worked with. Would definitely go see him again

Contacted me several times even after the vehicle I asked about was sold.

Good dealership, kept in touch and still working with them..

Everyone was really nice and appeared to be helpful. However, I feel like we were lied to on the phone just to get us to come in. The rep on the phone told us one thing and once we were at the dealership it was entirely different. We did not purchase the car because of that.

Excellent

Friendly, courteous, and good customer service

Extremely disappointed. Very poor communication from Blain and Ben, though at least Ben was gracefully apologetic. Still no follow-up from Blain. The short version is that, once I contacted the store via CarGurus, Ben responded and then handed off to Blain. Once I was given a price with my outgoing lease as a trade-in, I asked for an out the door price ignoring the trade-in (the lease had only one payment left and I could turn it in with minimal trouble, separate from this transaction). Communication essentially stopped, despite my efforts to keep the process rolling, and though the price on CarGurus was dropped twice during this period, my serious effort to shop this car was ignored. I then received a form email on December 31 offering me a test drive, desire the fact that there was no response to my request for an out the door price. I am not local, but know this model well enough that I felt comfortable with negotiating the price before traveling to Greensboro to finalize the purchase. Finally, I called on January 3 and received notification later that the vehicle had actually sold on December 30. Very disappointing; I was extremely interested and, given to what level the price has dropped, if they'd focused on me, they probably would have made more on me. Now, about the car, a CPO Kia Soul ! with the "Whole Shabang" package, in Titanium metallic with Umber Nappa leather interior, is an amazingly well equipped car, shaming a lot of luxury vehicles, with quality soft touch materials. These CPO Souls are seriously undervalued.

Very friendly and reached out several times to see what type of vehicle I was interested in.

Overall, not a positive experience. I inquired about several Sportage, both new and used. Very slow response time, during office hours and outside. Two quotes were sent, with no indication of what car they were trying to sell. I sent a competitive quote from another dealer, after they stated that they could beat it and they were being very generous with trade-in; they came back with a quote $1,500 higher. When I asked for a breakdown of the price, all the lady could tell me is "that's all they are willing to do." Her tone of voice sent the message that she clearly didn't want to speak to me. I had a more positive experience with every other dealer I engaged.

Very Pleasant.

Just shy of painful and ver frustrating; too many unknown caviates and unexpected costs that increases the actual amount required for the consumer to pay as closing nears. The internet data (color of interior, color of leather, etc., are not necessarily accurate). Words like "New" & "Used", "Test Vehicle" & "Demo Vehicle", are not defined and not transparent. Difficult to get the dealership folks to actually look at the vehicle or the odometer reading and report back to the customer. For the Optima, the internet ALWAYS states that the "Interior" is black, but KIA means the Black hardware, not the leather color (very misleading if I'm looking for White leather). In fact, I spent an inordinate amount of time looking for an Optima that didn't have a Black "Interior". Mileage on a "New" Car is not posted on the internet, and very difficult to get the true mileage without demanding a picture of the odometer. What figure (Sales Price?) is going to have State Tax applied, and what figure (Gross Sales Receipt) is going to have Tax applied. In general, the only transparency is the vehicle itself. Building trust is unlikely between customer and dealership; excessive amounts of misleading and inaccurate information, if you can get it.

great service and great call back and very good job

Great salesperson. Poor pricing. Finance people wouldn't take ANY dollars off listed price.

Intially their follow up was right away. I scheduled a facetime tour of the vehicle at a specific time and they did not call. They did follow up afterwards like two days later but I had already made a deal on the same make and model car at another dealership.

The stuff is extremely friendly and knowledgeable. From minute one to driving the car from the dealership it was nothing, but positive experience. I did purchase a car, but a different one then the pictured. Financing was a breeze as I got pre-approval on line. It was 3 hour drive from my residence in Wilmington, but it was well worth it!

Great customer service, the purchase was fast and simple.

Very high level of professionalism

yes i went to battleground kia and purchased this vehicle . no complaints

Wanting me to buy something else and kept asking me what l had to put down

Quick easy and painless

Waste of time, they offered me $600, for my SUV 2002, as a trade in, I refused it and then I sold it by myself for $4000, I felt insulted by them, never again!

Great a lot of return calls and followups

The dealer responded but I found the vehicle I purchased else where.

The car was sold...did not provide any means for transfer to Va..offer a lower model Cadenza