Baron BMW MINI

Dealer charging $695 for a “coating” on a 9yr old Toyota avalon vehicle is insane and the dealership already applied the coating without letting me know until after the fact. With financing being 10-12% and I’m offering cash to the sales agent/dealership. However, the sales agent is not working with me at all past a fair cash price I offered for this vehicle, it’s unfortunate. People are going to roll their heads with financing rates at the current rate of 10-12% average and vehicles sitting on the lots a lot longer, especially for a 9year old vehicle and a $695 “coating” they apply to their vehicles. At this point I would not recommend Baron BMW. Hoping to hear back from the sales agent to make things right. Like

They contacted me and answered my questions

Buying the car was a done deal in about 2 hours, including paperwork. Josh Emmons had the car washed and waiting for a drive when I arrived, then answered my questions and helped run down some service details. While I signed purchase papers, Josh topped off the gas tank and got a temporary tag installed. I left with a full tank, new tires, a fresh oil change, and a big smile. Josh followed up with a phone call yesterday to see if everything was OK. Still smiling.

They contacted me right away. They were courteous and kind and very helpful. Not to pushy, but more helpful.

Great friendly people

We ended up buying this gorgeous car from Baron BMW. JT and Eric were absolutely wonderful to work with and now we are waiting for the car to be delivered to me here in California. JT called me right away and Eric the manager stayed involved when JT was either busy or was on his day off. I have only seen the car in pictures and video but I am very confident it will be exactly what they say it is and arrive to me in perfect condition.

Prompt, calculative but cooperative! They have a reputation to uphold...All the very best.

I purchased this car and had a great experience working with Joshua Thomas (JT).

Very good to work with and Very helpful. Sent paperwork to sign in small town Watford city n.d. Also having Jeep ship to my home in Fargo N.D

Cars check engine light was on. I was informed that the car had a timing chain malfunction.

It was good

Baron representative contacted me quickly. We engaged in an honest, respectful, and efficient negotiation process. In the end, I decided not to make the purchase. Nevertheless, the experience was positive, and I am comfortable recommending this dealership based on my experience

Easy online purchase. First class dealership!!!

Great

Santiago was very helpful and kept working for us even after contact.

They had this car listed at $27,100. Now it shows up. At 32684 and it’s not even at their dealership now it’s at a Buick dealer in Oklahoma City I don’t get it.!!!!

Very courteous and professional!

Great communication . . I need to follow up ..

Dealer communication was lacking. Started deal on a vehicle only to have the salesman say he was sending me an cost break down didn't receive after 3 days 3 days at which by that time the car had sold

Working with this dealer was easy and fast. Excellent communication and resolved any issues quickly and fairly. If flying in from out of state they will also pick you up from the airport for free!

Dealership promptly communicated with me and were very professional. Car was sold before negotiations could commence.

Excellent took a day and i had great service

Someone responded to me but I was unable to go at the time. The vehicle sold before I had a chance to look at it. They let me know.

I am happy with my purchase and received great customer service.

Easy,fast and super friendly I totally recommend

Good response but car already had a deposit on it

Great communication and customer service

We felt we were treated fairly and with courtesy, especially when not buying one of "their" cars. We did buy the car and are very happy with it.

Car wash as already sold but functioned in a timely manner and was courteous

This was one of the greatest experiences I’ve had on a vehicle! Nick Bozinos was a great salesman! Very professional and knowledgeable individual. He delivered my truck right to my front door which was a big plus for my busy family!

Very nice dealer

They responded quickly and answered every question that I had. I would definitely recommend this dealership.

Awesome

The response was quick and the salesman was friendly and knowledgeable.

Vehicle had transmission issues even though they claimed it was checked out, and was told there were no issues. Also, took significantly longer than I was told to refund my money. I will not be shopping here ever again based on this experience!!!

It was prompt and courteous

Salesperson seemed bothered by us and tended to her phone a lot. On the test drive, she diverted my questionable “missing” engine concerns. Not a good vibe from her. Disappointing. No follow up from her as well and the auto is still posted - most likely with respective repairs as the price increase might reflect (which would be good if the case).

Received the info i was looking for nothing else. Kind of a cold exchange when looking for some more pricing info, but received the info i was asking for. The mileage on the car is listed about 12K less than the actual mileage of the car of which you can see in the pictures of the car on the web sight. Kind of a big oversight.

My experience was Absolutely excellent with my dealer Matt he responded ,quickly jumped straight on it he made me feel very comfortable about this vehicle I would definitely recommend to friends and family

Excellent dealership, car was pristine and the help was wonderful. Highly recommended

Reached out immediately. Kept me informed on status of car until I could get to KC to see it. No pressure. I bought the car!

Very friendly,courteous,professional! They listened and did what they said they would! Joshua returned phone calls in a timely manner, kept the appointment time we had! I got the vehicle I wanted and the trade value needed! Thank you BARON BMW MINI!!

never ever has a car I've looked at with this dealer ever worked out...the 8997 price was actually 21000...it's always been this way for me with them...other people may have a good experience so their reviews may influence you

nice

Great purchase experience and a great deal.

Criss made the whole buying and trading process simple. Great low pressure operation over there at Baron BMW.

I was unable to go the day I was contacted...two days.later I called and ask about the car I was surprised that the car was being sent to auction because the car has some mechanical issues

They went out of their way to help me in my search for a new suv.

Great

No issues. They were helpful

car listed as manual transmission. No picture of shifter area, so I call, and head out to swoop up car been looking for. I’m halfway there when get callback it’s actually auto. No big deal , but a week later it’s still there listed as a manual.

Dealership was quick to respond to my inquiry. The car was ready to go for a test drive and the staff answered my questions and was friendly.

Lisa at the dealership was awesome had the car ready. And was able to answer every question

Good People

Very good experience. Very professional staff.

Professional, courteous and made it easy to finalize the deal. Would definitely recommend Baron BMW.

Great

Best

Excellent services & support throughout the purchase experience.

It was good

Made an appointment to see a car and possibly purchase. Drove an hour to see the car and when I arrived for my appointment they had sold the car. I was told they sold it before they even made my appointment.

Very responsive!

Great experience from the start to finish. Purchased the car from this dealership...

Received a reply within an hour after requesting information. The sales staff and the finance manager were extremely helpful with making sure my purchase was a success.

They are absolutely HORRIBLE. I was an out of state buyer and they sold my dream car right from under me. They didn't even have the common courtesy to tell me the car was sold but continued to request me to send in a down payment. It was horrible. Mysteriously someone from the dealership bought the car. I can say they take care of their own, NOT the customer!!!

Great, very friendly and not pushy. There truly one of a kind car dealership, they won’t push you into any decisions you do not want to make. There one of the good car dealerships left out there. I recommend them to anyone looking for a new BMW or MINI, or even a good used car.

Everyone has been great and have been patient with me! I look forward to working with them!

Quick reply from dealer. Very eager to help.

I purchased a BMW X5 from out of state and they were amazing to deal with! John Naegele was patient, approachable, and very helpful. I would buy from them again in a heartbeat beat!

Quick, accurate and polite.

Very Good

we were contacted and went and looked at car

They were good to work with. We negotiated a god trade on my vehicle and offer on theirs.

I live on the east coast. Love the car. Hard to find a sweet 6 cylinder. Was willing to fly out to get this purchase done. The folks at Baron BMW we’re very responsive, courteous and quite informative. Understanding that this is what they are paid to do, I was impressed by their response time to my inquiry. Even had aback and forth with the GM. Still willing to come get that car. Let me know Zach.

Responded quickly and have been able to answer all of my questions.

Although I did not make a purchase. The dealership is extremely helpful, knowledgeable and not pushy at all. Very professional and relaxed atmosphere. I didn't feel pressured or stuck. Such a nice feeling at an auto dealership especially for a single woman.

I did not buy this vehicle but Baron was was very responsive and I ended up buying a different car from them.

Great follow up. Highly recommended

Quick response, laid back, not pushy.

The dealer was very helpful and courteous.

Fast respones - unfortunately answers eliminated car from consideration. (Who really buys a new BMW with pleather seats....really!)

It was a pleasure speaking with Michael

Ryan at Baron is providing me with exceptional customer service and although I have not purchased a vehicle, I let him know that because of his attentiveness that I would give him my business when I was ready

When we noticed a vibration when in park, they weren't willing to deal much on price.

It would be hard to find a dealership with folks more helpful while trying to purchase a new vehicle. From my salesperson to the financing officer all the way to the general manager everyone was very polite and made us feel very welcome. The process was smooth and we are extremely happy with our new Mini

We have bought cars here before and always received excellent help from start to finish!! Definitely would buy here again!!!

The car I was interested in sold the same day it was listed for sale, I had planned on driving there to look at it in a few days. They were prompt in letting me know the car had sold and didn’t haggle me a lot about other cars afterward which I appreciated.

Matthew Cole was very helpful , honest informative and nice person to assist me in my search for a new car..

Prompt helpful response

Very polite and wanted to assist

The experience we had with Baron BMW, specifically Brandon and Nick was absolutely amazing. Usually dealing with salesman is such a stressful situation, especially if you aren't buying there make of car. We never felt pressured or shamed by anyone. I first contacted the dealer via email about the car we were interested in. Brandon responded immediately, we set up a test drive, thought about it over night and purchased the car the next day. Brandon's communication was fast, polite and helpful and his customer service was top notch. From the test drive to the actual purchase the experience was perfect. We were introduced to Nick who handled our paperwork quick and efficiently and again, customer service was excellent. We highly recommend BaronBMW.

Nice and friendly

Great online purchase. Baron BMW had a local notary that handled documents and promptly shipped the vehicle. I would by from them again.

Susie was great to work with!

Super fast response thx

Trustworthy dealership who was straight up with me about what was wrong with any car I was looking at and they had good hospitality.

Very friendly, asked great questions. The car listed had already sold.

I visited the dealership on August 3rd. They were very courteous. The car was in good condition.

Very nice straight forward people. I would definitely go back to them for future needs.

I purchased a car elsewhere, but this dealership was quick to respond to my inquiry.

Contacted right away—answered all my questions.

Very Good Experience

These guys do what they say and say what they do, which is rare in today's world. I recently purchased a 3 yr old CPO vehicle with 12k miles on it. I was hesitant to travel to view the car and relied greatly on the dealer to provide me with truthful and transparent information. They did not disappoint! After reviewing the CPO inspection report I elected to have a 3rd party inspect the vehicle. They worked closely with the 3rd party and made the minor cosmetic repairs they recommended. They also confirmed the car was flawless mechanically just as the dealer had represented it. A special "thank you" to my salesman Dante. He was great to work with. Very accessible/responsive by text msg and cell. Also, thanks to Nick K. in their finance department for being honest with me with regards to loan fees, amortization, early payments, ect. Distance buyers, this dealer group can be trusted!

Took the car for a test drive when we got back we were told a deal was already taking place. Ten minutes later the car was sold. Kinda felt used to put pressure on the other buyer.

Bottom Line up Front: I would purchase a vehicle from this dealership in the future. Here is my reasoning: 1. Josh (my sales representative) called me within 10 minutes of showing interest on CarGurus. 2. Josh and I reached an agreement to view and test drive the car on Thursday at 11:30 am, which he was fully prepared. 3. The car was cleaned and ready to test drive upon my arrival to the dealership. 4. The test drive was smooth and reaching an agreement on the car purchase was relatively smooth (sales price compromise, trade in price for my car compromise, etc.). 5. Working with finance was easy. I told them I did not want a loan and I did not want any extra add-ons to the car, which they put no pressure on me to do either one. I wrote them a personal check, which they gladly accepted. 6. The whole experience took roughly two hours (test drive to driving off the lot). 7. The dealership is very aesthetically pleasing and is relatively warm (the people) environment.

The salesperson contacted me but send a deal sheet which had different prices than the one posted on CarGurus (even after my mentioning that I was calling about a car I found on CarGuru). Also, when I asked for the MF and Residual for the lease, his answers were not convincing and he never called me back. Not a good experience (very shady, infact), stay away!

Awesome effort to get the best deal possible.

Responsive. Try to work with me to get the best deal possible, although I don't think they realize that customers now can buy from anywhere in the country.

Friendly and courteous. Got the car we were looking for at a really good price. Got exactly what we asked for

Found several things wrong with the used vehicle we looked at after they had inspected it and said they found nothing. Also low balled us by about $4,000 trade in value on ours. We left without a deal.

I put in my filter manual shift. This Jeep is automatic. Didn’t like the trickery. Or the sales people are dumb. Or think the customers are dumb. Or don’t proofread.

Dealer responded politely and promptly. I did not buy a car here.

Prompt reply with answers.

Dealer was very responsive and salesman was extremely nice and knowledgeable. The bad is apparently the care had been sold a few days prior and confusion ensued. Will continue to look, but overall dealer was good.

Very helpful

Salesman was very accommodating, we tried working out the details before we arrived to streamline the process as we were coming from over 150 miles away and had a limited time window. Once we got there though we found out everything wasn’t ready to go and ended up running out of time before we needed to be back on the road again (over 2 hours). We couldn’t make a deal and left in the car we came in.

The dealer contacted us and described the car but we were unable to go and see it the next day.

I was contacted right away and told a sales person would follow up shortly. After 2 hours, I replied back to the original email stating that no one had contacted me, but that I wanted to come in and look at the vehicle. They said it was available and I arrived 10 minutes later. After waiting for 30 minutes for the sales person to come greet me and find the car, he returned to inform me that it had been sold. Frustrated, I left and emailed the sales manager sharing my experience and thanking him for wasting my time. He replied back stating that the car had not been sold, and that I should return to drive it. I said no thank you. Either he's lying and wanted me to drive another car, or his salesman is an idiot. In either case, I have no interest in doing business with this dealership again.

Very good. I was provided the information I requested and advised I want not interested in purchasing.

I was interested in one of the used cars in their inventory. This particular vehicle was not available due to technical issues. I looked at yep others and found one of them to be great for me at this time. They assisted me in obtaining financing and I'm in the process of putting my resources together. I'm very satisfied with my experience. A plus in this case is the fact that this dealer is only 5 minutes from my residence.

Responsive and easy to work with

Great nice people seems 2 really try an help u ...

Poor service Focused at selling cars only in Kansas as had the deals listed and verbally said was only for Kansas residents

We endd up buying the car. The sales team worked very hard to get it to the payments we needed. I really appreciated that they were not aggressive in the sale of this car. They just answered questions and worked hard to make the money work for us. A great team.

Great staff salesman was awesome modern facility

Nice car I loved

They guy over at Baron BMW helped me get the car of my dreams,! (Well one them at least) Al and Nick were very helpful and made the process super easy. I would encourage anyone if you are looking for a car to at least talk to them! The best auto purchasing experience!

Salesperson helpful, used inventory very slim for what I was looking gor

the best

Contacted dealer since the listed price was a "Great deal", and received a reply with the price listed being raised about $1600 PLUS additional surcharge of about $600 quoted for documentation and in-house charges. Went back to the listing and saw that they had changed it to reflect the higher price. They were courteous, but I had concern about the experience.

Heard back from them the next day. Was able to test drive the vehicle a few days after being in contact with them and bought the car the same day. The staff was very friendly and helpful during the entire process.

Called back right away!

The response for the enquiry is quick and we went on the same day ...the car is exact match as of the website description ...the best part is they listened our requirement on the car pricing and discussion went well ....now I am the owner of the car The sales guy Brandon helped us in the deal...thanks to him first

dealer contacted me, was good at staying in touch, and was very helpful in answering questions I had

I had contacted this dealer on a Tuesday through Carguru and got a response back. Told them I would be out that Friday. After that never heard back after sending another email with a question. Call Friday to check availability..still there so I leave work early to go to see it. Get there and she pulls the car up and tells me NOT to look at condition of car because it hasn’t been detailed. Let me tell you that this car was DISGUSTING on the inside!!!!!!!!!! I didn’t even want to sit in it. Every inch was filthy. I was PISSED. I drove 30 miles one way just to go see this car!!! In horrible traffic too!!!!!! Get back from a very short test drive and the sales lady is no where to be found. All I wanted was my keys so that I could leave. I was so mad. Finally she shows up and I straight up told her that the car is disgusting and wasn’t interested. She agreed and said she was emabarassed. Just no excuse in my book! You know the car is gross and you know I’m coming to see it in 3 days....have the car ready to be seen and have it cleaned!!!! I’m still very mad about the whole situation. She tried to get me to look at a new one. The new one I mentioned I liked didn’t really seem to be an option for some reason. So here I am very disappointed....

Quick phone call to me to tell me the car was no longer available.

Didn't purchase a car, but the interaction was great!

Anitially wasn't well but after speaking with Lisa the experience became better.. She answered questions promptly & no pressure sales.

BMW contacted me on response to my email. They were courteous and helpful.

It was great.

Al was great!

Very good experience, very professional, helpful and friendly. I didn't buy the car but it was not due to anything with the staff.

All is well until its time to finalize your paper work. Be ready for hard sell on unecessary products, pressure to let them find you a better loan (dont fall for it) and a Finance Manager who doesn't listen, understamd the word NO and who's office smells so bad you want to gag! I was a buyer with my own loan and ready to buy. My experience at the end made me walk!

It was great, Jeff was awesome. He gave us the best deal he could, responded to emails and phone calls within a timely matter and did all he could to make it experience the best it could be.

I test drove several 3 series. I never made it here due to pricing. They were a little higher and didn't have the car I wanted. The follow up was good but they just didn't have the car I liked.

This was as close to a perfect experience as you are going to get. We purchased this car after a relaxed, open conversation with a low key sales person, Jeff Cilek. There was zero pressure -- just open discussion. We had a budget we could afford and Baron BMW had a price point they had to meet. The negotiation part took only a half hour and we felt like we had a very fair deal. Thank you Baron!

no problems here

Fast easy buying experience..professional people but also very personable..felt like what a luxury car buying experience should be..but with good down to earth people.

Seth was very professional and provided all the information I requested. Very accommodating to an out of state customer.

Nathan in internet sales was professional, prompt and went out of his way to accommodate me. He deserves a pat on the back by management.

Nice custmer service

Salesman called to tell me they had a deposit on the vehicle and he would contact me if the deal fell through.

Price on CarGurus was $14,877 after initial contact price was raised to $18.273.... Didn't do further business with them. Although they called within the hour of my initial contact

Had me waiting for 5 hours. Terrible!

The team at Baron was very easy to work with, My representative, Sarah Albrecht, got us through the transaction as quickly as possible. When we found a needed repair, it was taken care of immediately.

IWENT to the Baron BMW dealership In Overland Park a Couple of weeks ago hoping to purchase this car. I spoke with Ryan in pre-owned sales. My credit score is around 625, but was told my auto score was in the 550'S or so, I understand that since I had recently filed bankruptcy, but was told that they would try and get the deal done. I understand that. I do not understand however why NO ONE called me back even after calling Ryan 2x and texting Marvin 1x. I expected a lot better from Baron BMW. My credit score may not allow for the purchase now but I will purchase a BMW before the year is out and I can guarantee it will not come from Baron. Hendrick now has BMW. I know I am only one person but I will make sure to tell any and everyone about you lack of customer service. A phone call regardless if a purchase was made or not is simple business etiquette!

We had made the deal on line and drove from Sioux Falls to Kansas City to purchase the vehicle only to find the vehicle had damage on the driver's side back door and they would not reduce the price so we did not purchase the vehicle. Very disappointing.

The Honda had a major issue with the steering - it drove like a TRUCK with Manual Steering. We asked when it was repaired, to call us to do a second test drive, but received no call. They did not offer to see what was wrong with it whether it was the tires or an accident not listed. Nor to have service check it to see what the problem was.

They backed out of the agreement after I had made and deposit and was in the process of transferring funds from my account and arranging shipping on the car. I still have not received notice my initial one thousand dollar deposit was returned. I am very disappointed in the way they have handled the situation and the lack of ethical behavior. After we had the deal they decided they needed to close the deal before 9/1. I told them the funds could not be released for 5 days and they must have resold or wholesaled the car as it is not listed any longer. No one has even had the courtesy to call me. This is this worst transaction I have ever had.