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Today 7:30 AM - 7:00 PM (Closed now)
BMW of Silver Spring
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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3211 Automobile Blvd
Silver Spring, MD 20904
Our Amenities
- Amenities coming soon!
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Dealer Reviews
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Mar 1, 2026
Top notch sales experience. I highly recommend Nick Franceaux, who was my sales advisor. He was knowledgeable and thorough about the i5 I was interested in. Allen Ganji, the sales manager was pleasant to work with on the final numbers. I highly recommend this dealership if you are in the market for a BMW.
Feb 4, 2026
The dealership lied to me about the vehicle status several times. The initial person i conversed with was in constant with assured me that the x4 was on the lot but when I asked to send pictures with his cell phone, the communication stopped cold. Days later I could still see the same x4 on your website, I called your dealership and spoke to someone in sales (female) and she verified the x4 was still available but when i asked for pictures she said okay and she would send via text. She called back 5 minutes later stating the vehicle had sold the night before. I live 4 hours away; it would have cost me at least 8 hours of my time plus fuel and maybe a hotel stay just to trick into visiting your lot in hope of selling me something else. I know its all about the sale but not caring about your customers is truly sad.
Feb 9, 2026
Response from current dealership:
Donald
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration and appreciate you bringing your concerns to our attention. We have since performed an investigation into the events described in your review. At no time was our team's intention to have you drive to our dealership from 4 hours away for a vehicle that was not available. Our records indicate that you initially inquired about the vehicle with our sales team on January 12th and that you had continued correspondence for the next couple days. For personal reasons, you were unable to visit our de
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Thank you for taking the time to share your feedback. We're sorry to hear about your frustration and appreciate you bringing your concerns to our attention. We have since performed an investigation into the events described in your review. At no time was our team's intention to have you drive to our dealership from 4 hours away for a vehicle that was not available. Our records indicate that you initially inquired about the vehicle with our sales team on January 12th and that you had continued correspondence for the next couple days. For personal reasons, you were unable to visit our de
Jan 23, 2026
Great staff
Jan 26, 2026
Response from current dealership:
Hi Anthony, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Dealership low balled on trade in. They came in below KBB by thousands of dollars. After I received offer I felt I could not trust dealership. The salesperson was helpful.
Jan 23, 2026
Response from current dealership:
Dan,
We take all concerns seriously and strive to provide the highest level of customer service to our clients, and are sorry to hear about your experience. Our General Manager, Steve Sarecky, would like to speak with you to further discuss your concerns but is unable to locate your contact information in our database based on your screen name. At your convenience, please contact Steve directly at 301.679.4375 or steve.sarecky@mileone.com. Thank you.
We take all concerns seriously and strive to provide the highest level of customer service to our clients, and are sorry to hear about your experience. Our General Manager, Steve Sarecky, would like to speak with you to further discuss your concerns but is unable to locate your contact information in our database based on your screen name. At your convenience, please contact Steve directly at 301.679.4375 or steve.sarecky@mileone.com. Thank you.
Jan 15, 2026
Response from current dealership:
Hi Tara, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
very low key approach, which was very appreciated. Jay followed
up met us the next morning and we bought the car on the spot.
Nov 14, 2025
Response from current dealership:
Hi Meg, thank you so much for your feedback! Jay will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
BMW Silver Spring answered all our questions, and our Salesman, Kyle Greene, and the sales and finance team, with Pedro, are honest and
personable in addressing any question or concern. They will give you the best deal and treat you like family.
Aug 21, 2025
Response from current dealership:
Hi Avery, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Aug 10, 2025
Prompt in answering my questions.
Aug 13, 2025
Response from current dealership:
Hello, thanks for your review, and for giving our dealership a high star rating! Safe travels!
May 27, 2025
Response from current dealership:
Hi Eric, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Apr 12, 2025
Response from current dealership:
Dorica, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
I was contacted by the dealer, they confirmed the car was available and invited me for a test drive. I ended up going to a different direction and did not proceed with the Bmw.
Mar 28, 2025
Response from current dealership:
Andre,
Thank you for considering BMW of Silver Spring for your vehicle purchase. We appreciate the positive feedback and hope you enjoy your new vehicle!
Thank you for considering BMW of Silver Spring for your vehicle purchase. We appreciate the positive feedback and hope you enjoy your new vehicle!
Mar 24, 2025
Response from current dealership:
Hi Randy, thank you for your support! Safe travels!
Feb 26, 2025
Response from current dealership:
Bob, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Dec 28, 2024
Response from current dealership:
Hi Stephanie, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dec 25, 2024
Response from current dealership:
Hi David, thanks for your great review, and for giving our dealership such a four star rating! We hope you continue to choose us for all your automotive needs! Take care!
Dec 22, 2024
The car had long been sold, according to the salesman. I feel it’s misleading and should have been taken off. Year, if you can have this one, can we sale you something else.
Nov 26, 2024
Response from current dealership:
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Nov 7, 2024
Great experience with Kyle and team. 10/10 experience.
Nov 9, 2024
Response from current dealership:
Hi Ashley, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Nov 8, 2024
Response from current dealership:
Hi Chris, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Sep 3, 2024
Responded immediately and was very understandable and not pushy . Still may get the car
Sep 5, 2024
Response from current dealership:
Hi Matt, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Aug 11, 2024
The sale person was very knowledgeable and helpful
Aug 14, 2024
Response from current dealership:
Hi Lula, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Feel free to reach out to us if you need anything. Have a wonderful day.
Jun 28, 2024
Response from current dealership:
Hi Richard, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Jun 15, 2024
Great dealer
Jun 16, 2024
Response from current dealership:
Hello Kenneth, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Show older dealer reviews 151
Mar 15, 2024
Response from current dealership:
Hi Jeff, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Feb 6, 2024
Jay was my salesman. He did a fantastic job . We couldn't get the deal done but the sales team was patient, polite and professional. Wish I could have drove the car home , but maybe next time . Overall great Dealership.
Feb 9, 2024
Response from current dealership:
Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dec 2, 2023
Response from current dealership:
Hi Lewis, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
My experience with them was wonderful and I plan to buy another vehicle in the near future
Nov 27, 2023
Response from current dealership:
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Nov 15, 2023
Went to dealer to look at the car. Car was there I called contact, she told me it was in a different place. I scheduled time to go see it the next week but they sold the car in between that time.
Nov 21, 2023
Response from current dealership:
Walter,
We take all concerns seriously, and our General Manager, Matt Dolesh, would like to speak with you to discuss your experience but we aren’t able to locate you in our database to contact you. We know that this situation is frustrating and apologize for any confusion on vehicle availability. Our inventory changes daily with many sales occurring within a week or so of the vehicle becoming available and additional vehicles become available daily. We would like the opportunity to earn your business and find the perfect vehicle for you. At your convenience, please reach out to Matt at
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We take all concerns seriously, and our General Manager, Matt Dolesh, would like to speak with you to discuss your experience but we aren’t able to locate you in our database to contact you. We know that this situation is frustrating and apologize for any confusion on vehicle availability. Our inventory changes daily with many sales occurring within a week or so of the vehicle becoming available and additional vehicles become available daily. We would like the opportunity to earn your business and find the perfect vehicle for you. At your convenience, please reach out to Matt at
I called the dealership and got in contact with Kyle green. Kyle walk me through it and show me, The vehicle that I was interested in. And he actually went above and beyond to make the deal. So i'd like to thank Kyle green for my truck. Excellent job BMW silver spring.
Sep 17, 2023
Response from current dealership:
Hi Kelvin, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Aug 23, 2023
good
Aug 26, 2023
Response from current dealership:
Hi Bruce, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Jul 30, 2023
Response from current dealership:
Hi George, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Jul 31, 2023
Response from current dealership:
Hi Wilbert, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Jul 23, 2023
I was interested in a used BMW X5… I filled out my contact info and I received a text from the GM…I was contacted the next day by sales rep named Scott…I failed to reply initially to Scott’s text or phone calls but he didn’t give up until he made contact with me. Scott is very professional and seems to be attentive to my request.
Jul 25, 2023
Response from current dealership:
Hello Jeffrey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Mar 7, 2023
Response from current dealership:
Hi Cathleen, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Feb 22, 2023
Excellence simply Excellence
Feb 27, 2023
Response from current dealership:
Hi Tim, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Dec 24, 2022
Had a great experience with Eric. Highly recommend!
Dec 26, 2022
Response from current dealership:
Hi Travis, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Dec 3, 2022
This was my best experience purchasing a vehicle this far. The team was awesome. I didn’t feel rushed or pressured in any way. I will most likely revisit this dealership when I’m ready to buy my next vehicle.
Dec 5, 2022
Response from current dealership:
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
My sales lady was very nice but the prices are over inflated for no know reasons. They vehicle I test drove was all that exciting and it was very lack luster being a BMW Ev for over 72 thousand plus used. Not sure how these dealers come up with these figures for these vehicles but I guess I'm only venting on this platform.
Nov 19, 2022
Response from current dealership:
Craig,
Thank you for your feedback. We take great pride in providing a first class purchase experience and we are glad to hear that your experience with our Client Advisor was pleasant. We are sorry to hear you didn’t see the value that many of our other customers have. If there is another model that you might be interested in please let us know. Our General Manager, Matt Dolesh, would like to assist you but we need a little more information than what was provided in the review to find your contact information in our database. If you would like to discuss some other optio
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Thank you for your feedback. We take great pride in providing a first class purchase experience and we are glad to hear that your experience with our Client Advisor was pleasant. We are sorry to hear you didn’t see the value that many of our other customers have. If there is another model that you might be interested in please let us know. Our General Manager, Matt Dolesh, would like to assist you but we need a little more information than what was provided in the review to find your contact information in our database. If you would like to discuss some other optio
Nov 11, 2022
Response from current dealership:
Hi Howard, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Aug 19, 2022
Response from current dealership:
Samuel, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!
Excellent, Mr. Mendez and Mr. Degado did everything within there power to get the job done. The financial company that I was per approve for was unreasonable and petty.
Jul 20, 2022
Response from current dealership:
Hello Darryl, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Salesman returned my email, did the research I requested of him, scheduled me an appointment at my convenience, and was unusually prepared for me when I arrived. He had the car out front and all the paperwork I had requested ready for my review.
Jul 4, 2022
Response from current dealership:
Hello Adam, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
Jun 28, 2022
Excellent
Jun 29, 2022
Response from current dealership:
Christine, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Jun 28, 2022
Response from current dealership:
Hi Everett, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Jun 22, 2022
Ron was excellent and Aaron sealed the deal. I’m very happy with my car.
Jun 24, 2022
Response from current dealership:
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Apr 23, 2022
Response from current dealership:
Hello James, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Mar 24, 2022
excellent sales person
professional financial officer
expeditious process
Feb 13, 2022
Very responsive to my request.
Feb 16, 2022
Response from current dealership:
Hi Mike, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!
Dec 23, 2021
Good
Dec 12, 2021
Response from current dealership:
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!
First Class experience. Treated me like I was a lifetime customer of theirs and this was my
first purchase. I will definitely will consider this being my first choice on my next purchase.
Nov 6, 2021
Response from current dealership:
Hi Scott, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you for choosing BMW of Silver Spring as your first choice for service!
Oct 27, 2021
Response from current dealership:
Hello Paula,
thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Sep 20, 2021
Pretty classic bait and switch routine. It's been listed on cargurus for over 200 days and yet they sold both their listed BMW's "this weekend"
and responded first with a link to new 2022 version.
Very disappointing. This x5 arctic grey with 7,591 miles has been sold. Just to let others know accuracy in inventory isn't a priority. Just getting
your lead information appears to be the game.
The salesmen did offer to let me custom order though him when I mentioned I would be doing that but I will be using a much closer dealer.
Happy hunting everyone.
Sep 24, 2021
Response from current dealership:
Jim,
We take all customer concerns seriously. The vehicle that you referenced was listed for 200 days in inventory while being used in our loaner fleet. It was recently sold and promptly removed from our inventory pages after the sale was completed. Our used vehicle inventory includes our active loaner fleet as these vehicles are available to purchase as well. We would be happy to help you find a suitable replacement or facilitate a new vehicle order if you are still in the market. To discuss further please contact our General Manager, Matt Dolesh, at 301-679-4375 or mdolesh@mileone.com.
We take all customer concerns seriously. The vehicle that you referenced was listed for 200 days in inventory while being used in our loaner fleet. It was recently sold and promptly removed from our inventory pages after the sale was completed. Our used vehicle inventory includes our active loaner fleet as these vehicles are available to purchase as well. We would be happy to help you find a suitable replacement or facilitate a new vehicle order if you are still in the market. To discuss further please contact our General Manager, Matt Dolesh, at 301-679-4375 or mdolesh@mileone.com.
Sep 1, 2021
Response from current dealership:
Hi, thank you so much for your positive comments about BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
Sep 1, 2021
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Jul 29, 2021
Response from current dealership:
Hi Sheldon, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again! Take care!
Jul 26, 2021
They followed up with me, but I decided to hold off on a vehicle at this time.
Jul 27, 2021
Response from current dealership:
Hi Chelle, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Jun 17, 2021
Very pushy internet sales person. When I told them that I had purchase another vehicle they just drop dead off the face of the earth..no "Thank you for your interest, or congratulations" of any sort.. it felt like they just cared about the sale and nothing wlse
Jun 21, 2021
Response from current dealership:
Rene,
Thank you for the feedback regarding your internet inquiry on one of our vehicles. We do train our employees on proper follow-up etiquette, even when clients purchase elsewhere. It seems like this was missed during your online experience with us and we apologize. That said, congratulations on your new vehicle. Should you need any assistance in the future, please don’t hesitate to reach out to our General Manager, Matt Dolesh, directly. He can be reached at 301 679 4375 or mdolesh@mileone.com. Thank you.
Thank you for the feedback regarding your internet inquiry on one of our vehicles. We do train our employees on proper follow-up etiquette, even when clients purchase elsewhere. It seems like this was missed during your online experience with us and we apologize. That said, congratulations on your new vehicle. Should you need any assistance in the future, please don’t hesitate to reach out to our General Manager, Matt Dolesh, directly. He can be reached at 301 679 4375 or mdolesh@mileone.com. Thank you.
Did not purchase a vehicle as of yet, but the service and follow-up i received was perfect for that brand.
May 18, 2021
Response from current dealership:
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Their prices are higher than what Cargurus consider as fair, I called and spoke to a lady, who promised to call shortly. She never did call back, I called back four hours later, a guy picked up the phone and asked for my name, when I gave home my name, the call ended up asking me to leave a voice mail. I wonder how they get a four to a five star. Be careful when doing business with them, prices are too high, the lady I spoke to was not honest
May 5, 2021
Response from current dealership:
Alieu,
We apologize that you did not receive a call back in a timely manner. Our General Manager, Matt Dolesh, would like to have a conversation with you but we are not able to identify you in our database. Please give Matt at call at 301-679-4375 or email mdolesh@mileone.com to discuss.
We apologize that you did not receive a call back in a timely manner. Our General Manager, Matt Dolesh, would like to have a conversation with you but we are not able to identify you in our database. Please give Matt at call at 301-679-4375 or email mdolesh@mileone.com to discuss.
Dealer was wonderful. The professionalism and ease with which my purchase was handled made my car buying experience that much better
Apr 12, 2021
Response from current dealership:
Hi Trina, thank you for taking the time to leave a review for us at BMW of Silver Spring. We're happy we could meet your expectations! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Apr 4, 2021
Exceptional !
Best experience I have had buying a car
Apr 6, 2021
Response from current dealership:
Hi Mark, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Mar 30, 2021
Lonnie was my salesman he provided a great experience, depth of knowledge and great customer service!!
Mar 31, 2021
Response from current dealership:
Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
Too busy taking pictures to show me the vehicle. Placed call from lot and no answer. Walked inside and at least 3-4 salespeople sitting at their desks. Missed opportunity to view and secure purchase. Thanks BMW of Silver Spring, I’ve found something better, doubtful that I would return.
Mar 30, 2021
Response from current dealership:
Thank you for taking the time to let us know about your experience with BMW of Silver Spring. We apologize for any inconvenience and would appreciate the opportunity to speak with you regarding your experience. At your convenience, please reach out to our General Manager, Matt Dolesh at 301-679-4375 or mdolesh@mileone.com.
Mar 23, 2021
They have been consistent in trying to answer all my questions. They also continue to
provide access to similar cars that we have been looking for.
Mar 25, 2021
Response from current dealership:
Hi Thomas, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We look forward to your next visit! Take care!
Mar 15, 2021
Having extreme difficulty understanding I do not want a M850i and was looking for 840 Grand Coupe. Three emails from Manager asking how it is going but not paying attention to any responses
Mar 20, 2021
Response from current dealership:
Randy,
We apologize for the confusion. We would be happy to assist you with any vehicle that you select. Our General Manager, Matt Dolesh, has been trying to reach you to discuss this. Please give Matt a call at 301-679-4375 or email mdolesh@mileone.com. Thank you.
We apologize for the confusion. We would be happy to assist you with any vehicle that you select. Our General Manager, Matt Dolesh, has been trying to reach you to discuss this. Please give Matt a call at 301-679-4375 or email mdolesh@mileone.com. Thank you.
I contacted Harold Shelby about a pre-owned car. Harold was professional, friendly, and most importantly, Harold is a man of his word: He promised the car would be cleaned and out front of the dealership and it was. Paperwork and negotiations handled swiftly and efficiently. Harold filled the car with gas, installed permanent license plates, and gave me a handsome gift. I would buy again from BMW of Silver Spring. Iâve already recommended Harold to a co-worker looking for a new BMW.
Mar 2, 2021
Response from current dealership:
Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership! Thanks again for the recommendation, and have an amazing day!
Feb 22, 2021
My wife and I just had probably the best car buying experience ever. All thanks to our client advisor, Mr Harold Shelby. Harold was very patient, understanding, and very supportive of our decisions from beginning to end. He listens (!), he provides suggestions, and he really means it when he says we’ll make it work. Harold did an exceptional job for us! I highly recommend this dealership and all of its staff who helped us purchase a new BMW X2 for my wife. We will definitely be coming back here for another BMW when time comes.
Feb 23, 2021
Response from current dealership:
Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership! Thanks again for the recommendation, and have an amazing day!
Feb 20, 2021
Nice dealer a
Feb 23, 2021
Response from current dealership:
Hi Vijay, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Jan 27, 2021
Efficient and easy to deal with. I would buy from them again Evan though they are 100 miles away from my home.
Jan 29, 2021
Response from current dealership:
Hi Bill, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We can't wait to see you again, have a great day.
Jan 27, 2021
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Jan 11, 2021
Eric L was very professional and courteous. Recommend him highly!
Jan 12, 2021
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Salesperson was very helpful and responsive in reaching out and answering
questions by email as I wanted... also answered questions by phone,
explaining out of state purchases well...
Jan 12, 2021
Response from current dealership:
Hi Keye, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Jan 5, 2021
Response from current dealership:
Betzy, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!
Dec 2, 2020
fast contact
Dec 2, 2020
Response from current dealership:
Hi James, thank you for the five star rating! We hope to be of service to you again in the future.
Best wishes,
BMW of Silver Spring
Best wishes,
BMW of Silver Spring
Nov 25, 2020
Response from current dealership:
Ariel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Nov 8, 2020
Response from current dealership:
Bernie, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Best place to buy a car ever very attentive staff that actually listen to
your needs and care that the job gets done what more can you ask for
in these COVID 19 days
Oct 7, 2020
Response from current dealership:
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was ready to make a deal. Salesman contacted me and said 6500.00 to replace struts and they weren't going to sell it. Never pulled from Cargurus and sold a few days later. Wouldn't touch them with a 10' pole. Very sketchy and glad it went away!
Oct 1, 2020
Response from current dealership:
John,
Our General Manager has attempted to contact you several times to explain the situation with the vehicle you were interested in. We have been unable to reach you but would like to clarify what happened. The used vehicle you referenced was listed on CarGurus as “pending inspection.” Once a Maryland State inspection was completed we determined that the vehicle was not up to the high standards our store has for resale. At that time we sent the car to auction for wholesale and it was not retailed to another customer. If you have any questions please contact General Manager Matt
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Our General Manager has attempted to contact you several times to explain the situation with the vehicle you were interested in. We have been unable to reach you but would like to clarify what happened. The used vehicle you referenced was listed on CarGurus as “pending inspection.” Once a Maryland State inspection was completed we determined that the vehicle was not up to the high standards our store has for resale. At that time we sent the car to auction for wholesale and it was not retailed to another customer. If you have any questions please contact General Manager Matt
Dealer was good, polite & prompt and even sent a car over for me to test drive, but the car he sent me was not at all good and just didn't feel new. Also I told him I felt the engine was too loud unlike the other cars I had test driven from other VA dealers.
Aug 18, 2020
Response from current dealership:
Thank you for taking the time to let us know about your experience. We would like to speak with you regarding your concerns but are unable to identify you in our database by your username. At your convenience, please reach out to our General Manager, Matt Dolesh at 301-679-4375 or mdolesh@mileone.com.
Aug 9, 2020
Their business practice of not disclosing pricing is unethical. Their refusal to provide pricing and photos without calling them is unacceptable.
They seem to judge what price to quote based on the phone conversation. Two days later, was told that the car sold, which may or may not be true.
So American these days.
Aug 14, 2020
Response from current dealership:
Thank you for taking the time to let us know about your experience. We take all customer concerns seriously and would like to speak with you regarding your review but are unable to identify you in our database by your username. At your earliest convenience, please reach out to our General Manager, Matt Dolesh at 301-679-4375 or mdolesh@mileone.com.
Aug 2, 2020
One of the
absolute best
experiences Iâve
ever had
purchasing a car!
Harold was
honest, funny, and
not pushy. Iso
was the exact
same when it
came time to
discuss the
various
warranties. Truly
a wonderful
experience and
recommend this
dealership to
anyone looking to
purchase a
vehicle!
Aug 5, 2020
Response from current dealership:
Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jul 26, 2020
We bought our car from BMW of SS due to the swift response, great follow up, and support.
Andy Alexis and Iso E were excellent. Both offered great the candor and professionalism.
We also appreciated the thorough inspection and cleaning as well as the 12 month 12,000 warranty.
The only thing I’d recommend is updating the dealership muZic. It was dated, mono cultural, (white) McSoothing, repeated, repeated and ghastly. This is 2020. The car that we bought and those that that were on the floor are state of the art. We should feel almost like dancing and a half decent sound-track would help.
Thanks
Jul 27, 2020
Response from current dealership:
Margaret, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Jun 16, 2020
Response from current dealership:
Sean, we are so happy to read such a great review about BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
We were immediately contacted by Scott. Our experience at the dealership was great. The first thing that we were impressed with was that Scott volunteered to come in, to service us, on his day off. When we walked in the door I noticed the diversity within the dealership and that is something that I was very pleased with. The car was exactly as listed. Everyone was accommodating and patient with us. Julia, the Business Manager, is very friendly and funny. Everyone made us feel welcomed and comfortable. They appreciated us driving all the way from Manhattan, NY and showed their appreciation with the service that we were given. I would go back again.
Jun 9, 2020
Response from current dealership:
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jun 5, 2020
Very helpful and told me what color it be and would buy it as well
Jun 8, 2020
Response from current dealership:
James, thank you for your support! We're happy we could help. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
The dealer reached out to me in a timely manner. The customer service was PHENOMENAL. They were very honest and upfront. There were no surprises. In fact, after going in for a test drive, I decided to purchase.
May 25, 2020
Response from current dealership:
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Received a call from Scott Sohn the very same hour I made my inquiry. We made arrangement to see the car the next day. We met Scott at the dealership, and drove the car. We were very impressed with Scott and the entire car buying process at BMW of Silver Spring. Would definitely buy from them again!!!
May 25, 2020
Response from current dealership:
Daniel, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
May 5, 2020
Response from current dealership:
Sidi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Apr 21, 2020
dealer was vey responsive and helpful. as able to work on pricing on line and was
transparent. Excellent. Sales client David was great
Apr 23, 2020
Response from current dealership:
Bryan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Fantastic customer service! We bought the car and will be purchasing our next BMW here.
Mar 18, 2020
Response from current dealership:
We are pleased to hear our team delivered top notch customer service, Jennifer! We are looking forward to working with you again down the road!
Mar 18, 2020
Response from current dealership:
Kristen, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Mar 13, 2020
Response from current dealership:
Peter, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful. Safe travels!
In contact with Lonnie at Silver Spring BMW. Super helpful, answered all my questions. Very responsive.
I would recommend Lonnie to any friend shopping for a BMW.
Mar 5, 2020
Response from current dealership:
Hi Cheryl! We're so happy we were able to help you out! We are happy to pass along your comments to the team here at BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
Dec 14, 2019
Outstanding service by Desirea!
Dec 18, 2019
Response from current dealership:
Tony, thank you for your support! We're happy we could help. We will be sure to pass along your comments to Desirea for a great job! Our team is available should you require any extra help.
Dec 4, 2019
Response from current dealership:
Hi, thank you for your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Nov 30, 2019
To far wasn’t able to look at the vehicle but great communication and helpfulness
Dec 1, 2019
Response from current dealership:
Kevin, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing BMW of Silver Spring!
Nov 18, 2019
Excellent buying experience... Very accommodating staff and service. Highly recommended dealer!
Nov 21, 2019
Response from current dealership:
David, thank you for your high star rating. We're happy to see that your experience with us was excellent! We want all our customers to feel this way when leaving our dealership!
The salesman was extremely helpful over the phone and sent me several options to compare. I have not been to see the vehicles yet, but I will!
Nov 18, 2019
Response from current dealership:
Thank you for your support! We're happy we could help. Our team is available should you require any extra help. Have a wonderful day!
Oct 27, 2019
Great communication and follow up from this dealer.
Oct 30, 2019
Response from current dealership:
Matt, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Sep 5, 2019
Max was my point of contact and he was awesome! I test drove the MKZ and an i320 with him. He didn’t bombard me with emails and phone calls, which was great. He also replied to my emails in a timely manner. Unfortunately, I didn’t end up purchasing from the dealership for unrelated reasons. Nevertheless, if I’m in the market for a new car, BMW of Silver Spring will definitely be my first stop because of his exemplary customer service.
Sep 11, 2019
Response from current dealership:
Hello, thank you for taking the time to comment on our staff's outstanding customer service! We're glad Max could help you out, and we hope to see you here down the road. Have a great day!
Aug 31, 2019
Responsive, informative and flexible. Considerate of our time.
Provided straightforward and honest information about the car we
were considering on the phone before we made the long trip to
the dealership.
Sep 4, 2019
Response from current dealership:
Rae, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Aug 23, 2019
Horrible experience. I wrote an email stating exactly the parameters of the deal and how I needed 15,000 miles per year. Got a quote that seemed like it was a great deal but was based on 10,000 miles per year and not 15,000.
Real quote was over $100 more per month. Not sure if this was a mistake of bait and switch. Got a call from management and said mistakes happen and let's hit the reset button but never heard back
Aug 28, 2019
Response from current dealership:
Alan,
Thank you for speaking with our sales manager regarding the mistake on your quote. We take all concerns seriously and we wanted to figure out what happened. After looking into it, our team based their initial quote on the quote from the other dealer that you shared with us which was for a 10,000 mile per year lease. When we realized that you wanted 15,000 miles per year, which you had mentioned earlier, and changed it to 15,000 miles per year plus making your last two lease payments on your current lease, it did increase the payment. This was an honest mistake and there was no inten
More ...
Thank you for speaking with our sales manager regarding the mistake on your quote. We take all concerns seriously and we wanted to figure out what happened. After looking into it, our team based their initial quote on the quote from the other dealer that you shared with us which was for a 10,000 mile per year lease. When we realized that you wanted 15,000 miles per year, which you had mentioned earlier, and changed it to 15,000 miles per year plus making your last two lease payments on your current lease, it did increase the payment. This was an honest mistake and there was no inten
Got a quick and easy test drive with Tae.
Was in and out of there with no hassles or high pressure sales tactics, much appreciated.
Jul 13, 2019
Response from current dealership:
Hello, thank you for your support! We're happy we could help. Thank you so much for choosing BMW of Silver Spring as your first choice for service!
May 13, 2019
Response from current dealership:
rayudu3579,
Thank you for taking the time to review BMW of Silver Spring. We would like to learn more about your experience but are unable to identify you in our database based on your username. When you have a moment, please reach out to our General Manager, Matt Dolesh at 301-679 4375 or mdolesh@mileone.com.
Thank you for taking the time to review BMW of Silver Spring. We would like to learn more about your experience but are unable to identify you in our database based on your username. When you have a moment, please reach out to our General Manager, Matt Dolesh at 301-679 4375 or mdolesh@mileone.com.
Apr 11, 2019
Excellent, we made a deal and I purchased the vehicle.
Apr 20, 2019
Response from current dealership:
Congratulations on your new vehicle, Lawrence! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future.
Best wishes,
BMW of Silver Spring
Best wishes,
BMW of Silver Spring
Mar 18, 2019
Very satisfied
Mar 24, 2019
Response from current dealership:
Annette, thank you for the 5 star rating! We hope you have a great day!
Feb 15, 2019
Excellent
Feb 20, 2019
Response from current dealership:
Marc, we are so happy to read such a great review about BMW of Silver Spring! Thank you again for leaving us this response!
Feb 15, 2019
Very friendly and customer oriented. Great details about the car and maintenance packages. He offered information about Loyalty rewards and any discounts that I can use towards purchase of the car. The Dealer offered me the opportunity to test drive the BMW. Great conversation. Thanks Mr. Mendez
Feb 20, 2019
Response from current dealership:
Eartha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. Thank you again for the great review!
Although I didn't ultimately go through with the deal, Lila was very helpful and responsive.
Jan 4, 2019
Response from current dealership:
We are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Dec 11, 2018
Response from current dealership:
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know! We hope you have a great day!
I thought that the dealer did a fabulous job by getting back to me and explaining to me all of the options that were available on this vehicle. At this time, the vehicle did not have the options that I was looking for.
Nov 21, 2018
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out! Take care!
Nov 5, 2018
The internet sales manager and a salesmen replied very quickly. They were very professional and presented their best price on the vehicle. I was very impressed with their very competitive prices and their willingness to earn my business.
Nov 8, 2018
Response from current dealership:
Kevin, thank you for your kind words and this wonderful review about our staff! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oct 30, 2018
Dave was informative and transparent. Most sales associates seem to pressure or argue their points but Dave listened and made car shopping much more comfortable. Thanks!
Nov 2, 2018
Response from current dealership:
Logan, we are happy Dave provided you with a comfortable experience! We do hope we can be of assistance again in the future. Take care!
Oct 28, 2018
There was an immediate response to all of my request. I had great costumer service provided to me as well. Not a hard time with anything at all.
Oct 31, 2018
Response from current dealership:
Jerome, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out! We hope you have a great day!
Oct 17, 2018
Response from current dealership:
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Sep 8, 2018
Proactive sales person but missed opportunity on used M4 with 20” wheels/ convertible
Sep 20, 2018
Response from current dealership:
Hello, thank you for the high star rating! If there is anything else we can do to assist you, please let us know! Take care!
Aug 13, 2018
Responsive
Aug 20, 2018
Response from current dealership:
Hi, we truly appreciate your 5 star rating! Thank you and we hope to be of service to you again!
Aug 20, 2018
Response from current dealership:
Congratulations on your new vehicle! We're so glad to hear we delivered such a wonderful car buying experience. If there's anything further we can do for you, we are happy to help! Take care!
Jul 31, 2018
Professional,courteous & honest
Aug 4, 2018
Response from current dealership:
Hi Peter, thank you so much for your positive comments about BMW of Silver Spring! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealer stated that the car was sold when we came although it was still listed for sale on carguru.
Jul 20, 2018
Response from current dealership:
Guru9MWRN,
We apologize for any inconvenience you may have been caused. There is often a time delay of 24 to 48 hours from when a vehicle is sold to when it is actually removed from all third party websites. We always recommend calling to confirm availability to avoid instances like this. With that said, we would like to reach out to you to see if we can still help with your vehicle search, but we are unable to identify you based on your screen name. If you are still interested, please contact our General Manager, Steve Gluck, and he will be happy to help. He can be reached at 301.679.437
More ...
We apologize for any inconvenience you may have been caused. There is often a time delay of 24 to 48 hours from when a vehicle is sold to when it is actually removed from all third party websites. We always recommend calling to confirm availability to avoid instances like this. With that said, we would like to reach out to you to see if we can still help with your vehicle search, but we are unable to identify you based on your screen name. If you are still interested, please contact our General Manager, Steve Gluck, and he will be happy to help. He can be reached at 301.679.437
He promptly replied, but was unresponsive to my suggestion that his price
was too high for a car almost 1 year old even tho it had low mileage. I could
buy a similar brand new car in my area for only $2K more.
Jul 13, 2018
Response from current dealership:
Thank you for the feedback. We would like to hear more about your experience, but are unable to identify you based on your screen name. We strive to provide a very high level of service to all of our clients, and information like this helps us to coach and train our team members. If you have time, please contact our General Manager, Steve Gluck, so we can discuss the specifics in more detail. He can be reached at 301 679 4375 or sgluck@mileone.com. Thank you.
Jun 12, 2018
Response from current dealership:
Luke, we really appreciate your feedback! We will be sure to pass along your kind comments to Dave. We are always more than happy to assist you if anything else comes up. Take care!
According to information from the dealer , the vehicle apparently is not for sale to retail. I am confuse as it was advertise on Car Gurus platform , a bit misleading to the consumer.
Jun 15, 2018
Response from current dealership:
We are sorry for causing you some confusion regarding our online inventory. We make every effort to update and remove vehicles from our online inventory as quickly as possible when they are sold or deemed not eligible for retail sale, however there is sometimes a delay. The specific vehicle you inquired about did not meet our requirements for retail eligibility and was sent to a wholesale auction. If you would like further assistance, please reach out to our General Manager, Steve Gluck. He can be reached at 301-679-4375 or sgluck@mileone.com.
May 7, 2018
Did not buy but good experience
May 10, 2018
Response from current dealership:
Hi Matthew, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
BMW of Silver Spring
Best wishes,
BMW of Silver Spring
Apr 30, 2018
Worked with us in entire process got us payment we wanted very good sales team
May 2, 2018
Response from current dealership:
Kenneth, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future.
Best wishes,
BMW of Silver Spring
Best wishes,
BMW of Silver Spring
Apr 27, 2018
This was a great experience buying a car..Ask for Ron he keeps his word :)
Apr 30, 2018
Response from current dealership:
Taja, we are very happy Ron could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Apr 25, 2018
Treated very well by the sales staff especially. Bought the car. Very happy
Apr 27, 2018
Response from current dealership:
Mike, we are so happy to read such a great review about BMW of Silver Spring! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Feb 10, 2016
Poor communication, bad coordination and questionable
integrity.
Feb 1, 2016
Don't include destination charges when
quoting prices and higher interest rates.
Dec 16, 2015
did not have required vehicle. tried to offer substandard
substitute
Dec 2, 2015
Responsive, fair and honest.
Nov 3, 2015
Bought with this dealer. Great
overall experience.
Oct 24, 2015
Eric was a terrific salesman. Very
responsive.
Oct 13, 2015
Good response time. Helpful
Sep 22, 2015
The General Mgr,, Mr. Fastman,
Salesperson, Ms. Foster and
Business Mgr., Ms. Collins made
my buying experience a great
one!
Sep 22, 2015
Good experience, no pressure to buy.
Aug 27, 2015
did a good job of follow up
Aug 27, 2015
The interaction was good. I was asking
for a price break on that vehicle. Which
I'm not sure they even entertained. But it
ended selling before things got too far
into discussions. Overall, the experience
was fine.
Aug 22, 2015
Dealership took quite some time to
contact me.
Aug 10, 2015
Very willing to accommodate schedules.
Jul 3, 2015
Kind welcome; fair deal; great service.
Jun 4, 2015
Dealer was great to work with. Very open and honest.
May 5, 2015
Dealer was prompt, helpful, and forthcoming. They pleasantly and
professionally addressed questions and took care of all details (e.g.,
shipping the vehicle, tags, etc.). And the car is a dream!
Mar 21, 2015
Slow to answer
Mar 13, 2015
Received a call a few days after
my email inquiry I sent via the
cargurus web site. Also received
several emails from the dealer in
follow up to my inquiry. Still
communicating with the dealer
via email. Bottom line: dealer has
been responsive.
Nov 28, 2014
The guy that called was very rude, and never understood what I
wanted from a customer perspective. Didn't listen properly to my
requirements, and seriously, didn't seem to care much.
Nov 23, 2014
Great service...
Aug 29, 2014
dealer responded after five days and then offered low rate on trade in.
I bought my car elsewhere
Jul 31, 2014
went for a test drive only
May 26, 2014
Very good rep. Good finance dept
May 23, 2014
I am giving them four stars for timely responsiveness. I contacted them through the web (GURU). They responded to my inquiry about the price of a car I liked but the pricing did not agree with me. I cannot say more about this dealership because I did not have further interaction with them.
Mar 26, 2014
very responsive, polite and professional
Mar 21, 2014
Inflexible
Feb 4, 2014
Excellent customer service by all involved.
Dec 29, 2013
The enthusiasm and ease of completing the purchase and shipment
slowed down once they got the deposit. The way they handled the
tax and registration for Colorado held up the shipment and will make
it difficult to complete the registration. You're on your own after you
send the money!
Nov 1, 2013
Great experience
Jul 22, 2013
Brief email correspondence. Purchased elsewhere
Jul 9, 2013
Car was listed as a manual shift, but after contacting dealer it was actually an automatic which we were not looking for.
Apr 10, 2013
As an out of state buyer I found the Internet Sales manager to be
very helpful and responsive. Finance manger on the other hand did
not know how to work with out of state buyers.
Apr 4, 2013
Karen Hubert was a pleasure to deal with. The entire staff at BMW
Silver Spring were professional and made my buying experience
easy and stress free. Great customer service!!!
Mar 21, 2013
Dealer responded, setup appt, I test drove the vehicle and overall experience was great!!!
Feb 26, 2013
Very professional, I would recommend this dealer very highly
Jan 28, 2013
Dealer provided excellent information even though we purchased a vehicle from another dealer. These folks were extremely helpful.
Nov 29, 2012
excellent respone
Sep 4, 2012
Salesman was very knowledgable.
Aug 16, 2012
Excellent customer relations. They are prompt in their responses and efficient.
Aug 13, 2012
Very responsive. Great customer service!
Jul 19, 2012
The internet Sales manager contacted me promptly after my request was submitted through Cargurus. However we found a similar deal comparable with this prior to checking with Cargurus (also listed as great deal on Cargurus) closer to home, and ended up buying that car.
Jul 18, 2012
Good deal