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Dealer Reviews

Based on 15 reviews
All reviews are verified visits to the dealer. – Learn More
Oct 22, 2025
The best customer service and dealership I’ve dealt with.
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Oct 6, 2025
Very professional.
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Tony
Sep 23, 2025
Immediate response. Great customer service. Kaci was my phone contact. Great
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Jul 14, 2025
So goood
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Apr 19, 2025
Dealer reached out almost immediately.
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Apr 17, 2025
I spoke with Jay about this truck many many times. He was readily available to provide all information needed provided photos. I think they're a stand-up dealership, especially with people like Jay. Thanks, Jay
2 of 2 people found this review helpful.
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Francis
Apr 1, 2025
Tyler was not available, and Jay took over and was very helpful. I wound up buying the car from Jay who delivered it to my home in Fort Worth, no charge. He has been very helpful, polite and professional.
1 of 1 people found this review helpful.
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Michael
Mar 25, 2025
Staff were very nice. Offered fair trade in for my car. Down side no picture of torn drivers seat. If I had seen that in would not have gone to dealer.
1 of 1 people found this review helpful.
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Dec 13, 2024
Dealer was punctual on getting back with me and answered all my questions.
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Dec 4, 2024
Great people
1 of 1 people found this review helpful.
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Oct 26, 2024
They called but I changed my mind on the vehicle
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Rusty
Aug 8, 2024
Will be purchasing this vehicle this weekend.
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Mike
Jul 21, 2024
Salesman didn't reply to my email till 3 days later after the car I was enquiring about was sold.
1 of 1 people found this review helpful.
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Feb 24, 2025
Response from current dealership:
Mike would first like to apologize, we do our very best go get involved with our clients as quickly as possible.  however we can fall short. we have a dedicated online sales department which has helped resolve this issue. I hope you give us a chance to earn your business in the future.
Jul 15, 2024
Jay was very helpful and made car purchases easy; I love my car and was pleased with service
1 of 1 people found this review helpful.
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Mar 10, 2024
Great people but the shipping cost was too much for all
2 of 2 people found this review helpful.
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Debra
Nov 12, 2023
Dealer was very responsive and followed up with answers on all my questions. Very efficient and well run dealership. Would recommend!!
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Edward
Sep 21, 2023
Got a Deal and closed on it.
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Stephanie
Jun 21, 2023
good
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Jun 15, 2023
Great customer service. Got me in and out with no problems!
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Apr 21, 2023
Spoke with Yasmin, very polite and professional. She worked with me and keep me up to date. I loved the car but couldn't pull the trigger
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Oct 4, 2022
Responded timely
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Clint
Apr 4, 2022
Great
1 of 1 people found this review helpful.
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Mar 4, 2022
Great waiting on delivery
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Feb 17, 2022
Unbelievably helpful and friendly. Yasmin and her team were awesome to work with.
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20
Feb 8, 2022
Excellent they were helpful and very friendly I contacted them on a Tuesday and they had all the paperwork ready for me to sign and drive away in only three days
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20
Dec 22, 2021
Great customer service
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Aug 3, 2021
Claimed vehicle was sold but still listed weeks later
4 of 4 people found this review helpful.
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Tim
Jul 23, 2021
They responded in a timely manner and were very informative. Blessings.
1 of 1 people found this review helpful.
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Gary
Jun 25, 2021
Dealer was very helpful and willing to do whatever it would take to help me get comfortable with buying a car over the internet. I had to back away from the purchase due to an expensive and unexpected sewer line replacement.
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Jun 4, 2021
Autos of Texas took great care of me. Very accommodating. Even picked me up at the airport in my dream car!
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20
May 11, 2021
Great people.
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Mar 30, 2021
Very good communication, it was just to far to drive. Be careful on the non dealer ads, their not always accurate.
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Mar 17, 2021
Very very very very good place to buy a car from will to go above n beyond
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20
Feb 19, 2021
It was wonderful! The sales lady was very professional and with the purchase of my first car!
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John
Feb 8, 2021
Very good
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Travis
Dec 20, 2020
Good communication
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Dec 15, 2020
It was good
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Oct 29, 2020
They where awsome my bank took too longi told them that if some one came in to buy let it go
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Oct 18, 2020
Sales lady was great,but they didn't offer much for my trade in
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Oct 10, 2020
Quick response
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Todd
Oct 5, 2020
Contact quick and was very friendly
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5
Aug 19, 2020
All good
1 of 1 people found this review helpful.
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Aug 17, 2020
Very nice dealership. Not pushy at all and answered my questions truthfully. Thank you!
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Lisa
Apr 29, 2020
The dealership contacted me immediately about my interests, answered my questions, provided updated pictures and a video walk-around of the cars that I was interested in. They also provided alternate options. Very courteous and helpful.
2 of 2 people found this review helpful.
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Deserae
Nov 28, 2019
I was contacted almost immediately and many times thereafter. However I decided to go with a dealership closer to me.
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Joel
Nov 11, 2019
The contact was prompt and courteous.
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Sep 22, 2019
I spoke to the dealer and they were very nice but the car was listed as a 4Matic but was rear wheel drive.
1 of 1 people found this review helpful.
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Andre
Apr 26, 2019
Wonderful
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Del
Jul 6, 2018
Good, they sold it before I got back to them.
1 of 1 people found this review helpful.
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May 7, 2018
They were quick to respond to my inquiries
1 of 2 people found this review helpful.
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Marlon
May 6, 2018
Thanks for helping me with my dream truck!!! Very professional!!!
0 of 1 people found this review helpful.
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Apr 25, 2018
Talked to a lady named Tina and she was great. Told me everything I wanted to know and was willing to help me in any way. Looking forward to going there and test driving the truck.
2 of 4 people found this review helpful.
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Dustin
Apr 23, 2018
Great.
1 of 2 people found this review helpful.
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Apr 19, 2018
Dealer responded quickly. Found a better deal somewhere else.
1 of 1 people found this review helpful.
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Apr 13, 2018
Great experience
0 of 1 people found this review helpful.
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Apr 13, 2018
Response from current dealership:
Ecstatic to hear you had a great experience with us!!!!
Troywon
Feb 10, 2018
Excellent
0 of 1 people found this review helpful.
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Apr 13, 2018
Response from current dealership:
Thank you so much!!!
Robert
Nov 11, 2017
I did not purchase the vehicle, but must say the salesperson was extremely upfront about the vehicle I was interested in, sent photos and was very prompt, pleasant and above all honest. A quality not often found when dealing with some car salespeople.
7 of 8 people found this review helpful.
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Nov 3, 2017
Fast response couldn't make deal on price of car.
2 of 3 people found this review helpful.
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Howard
Nov 1, 2017
Smooth and quick.
1 of 2 people found this review helpful.
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Randy
Sep 21, 2017
It was quick and painless I bought the pickup .
1 of 1 people found this review helpful.
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Apr 13, 2018
Response from current dealership:
We appreciate your business! Happy to read that your experience with us was quick and painless!
Enjoy your Truck!
Sep 13, 2017
They have been very helpful.
1 of 2 people found this review helpful.
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Apr 13, 2018
Response from current dealership:
Happy to hear and read all of these great reviews makes us be even better!
Sep 5, 2017
Went and looked at the car, great condition. Applied for the vehicle, next day they called me that i got accepted! It was all fast and easy and they did the best they could to get me my car!
4 of 4 people found this review helpful.
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Apr 13, 2018
Response from current dealership:
I'm glad we where able to make your car buying experience with us a great one! Now you know how fast and easy it was so next time your in need of a newer car you know where to come!!!!
Enjoy your car!
Larry
Mar 21, 2017
Okay, this is a long review but these folks were awesome and I want to give them a shout out for that. I was in the market for a Cadillac DTS with specific equipment and found one 350 miles away at Express Auto in Tyler, TX. Did a few emails with salesperson to get the Carfax and some other info then made my offer, including them taking a 2013 Beetle Turbo in trade. They asked me to send some photos of my Bug and within 2 hours I got an email saying they would accept my offer and we could make the deal. No pressure. No endless haggling back and forth. This was on Wednesday but I couldn't make the trip until Sunday and be there to close the deal on Monday. They were fine with that AND NEVER ASKED ME TO LEAVE A DEPOSIT, you know, just in case someone else wants to buy it. I was surprised and happy because that's a common pressure tactic. When I arrived at the dealership on Monday the car was exactly as described. It was clean with a fresh oil change. There was no attempt to "detail it into something it wasn't"; it wasn't perfect but they weren't trying to hide anything. Salesperson wasn't in yet when I got there but the owner was and he was fully aware of the deal and told me to take the car for a long test drive and that salesperson would be there in about 45 minutes. That's another thing you don't find much any more; a pressure- free test drive ALONE so you can really test the car. Salesperson got to the office and we took about 30 minutes doing the paperwork and then I was out the door, headed home. Then, best of all, later that evening the owner called me TO MAKE SURE EVERYTHING WAS OKAY AND I HADN'T HAD ANY PROBLEMS WITH THE CAR on my trip home! Now, seriously, he already had my money and he could have just not cared one little bit. But, he did care enough to call and that's a big deal in my book. So, if you're looking for a car and an absolutely no pressure, treat-you-right deal, GO SEE THE FOLKS AT EXPRESS AUTO IN TYLER, TX! And no, I don't work for them and I ain't related to 'em either. They just did a damn fine deal for me. Larry
11 of 12 people found this review helpful.
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Oct 31, 2017
Response from current dealership:
Larry, Thanks for the review !!! At Express Auto Sales we strive to give excelent service and competative prices on all our inventory.  What makes us succesfull is having great customers like you that notice what we do.  Thank you for doing business with us and we hope we have earned your business for any future automotive purchases you might have !!!
   
Len
Mar 15, 2017
Would not do conversion thru email only wanted to talk on phone. Did not want to give out my number until I was sure of buying from thid dealer. Did not buy from them.
1 of 2 people found this review helpful.
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Mar 21, 2017
Response from current dealership:
Len
Sorry about the above situation We strive always to be attentive to our customers needs. I have looked thru the emails sent in CarsGurus from March 9th-present and cannot seem to find an email from you... I can provide a run sheet from CarsGurus if you like. My name is Mark Collie and if you you would email me direct, I will most certainly do my best to help you with any concerns or questions you might have. Again sorry for the situation. Express Auto  does a lot of business from CarsGurus And take great pride working with and helping each lead and customer given to us by said web-site. F
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william
Feb 18, 2017
Very helpful and made sure the car was serviced prior to purchase. Great deals, would by from Again. I hope these guys succeed well because they do great work.
1 of 1 people found this review helpful.
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Feb 9, 2017
Good to work with. Quick to reply.
1 of 1 people found this review helpful.
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Jan 27, 2017
Nice and responded in a timely manner.
1 of 1 people found this review helpful.
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Hayes
Jan 21, 2017
A young man called i called back, offered no service and stated the price is firm..
3 of 6 people found this review helpful.
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Jenny
Nov 28, 2016
Fast response and professional
1 of 1 people found this review helpful.
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Justin
Oct 7, 2016
Very Professional and easy to work with purchased the car the same day we talked on the phone.
2 of 2 people found this review helpful.
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Rod
Feb 15, 2016
Great
0 of 3 people found this review helpful.
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Thomas
Jan 20, 2016
Quick response.
0 of 3 people found this review helpful.
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Melissa
Dec 6, 2015
5
0 of 3 people found this review helpful.
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damar
Jul 3, 2015
Excellent
0 of 2 people found this review helpful.
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