Automall Collection

An honest reception - as soon as he met me, he told me what was wrong with the car, and it was obvious that he had only just noticed the issue. We took a test drive, didn't want go for the car because of the issue, but he was absolutely fine and honest about other cars hes had the same problem with and will get it resolved. Should the right car pop up at this dealer, I would go back and check it out.

They responded quickly. Set up an appointment. Test drive was easy to get. Very helpful in my search

First off, this dealership is for luxury cars (which is just one reason they haven’t sold this car yet) if you notice there are no pictures of the engine bay and that’s because there is aftermarket work under the hood. The Turbo PSI gauge doesn’t work and the original turbo was blown so they had a new one put in. All 4 tires are bald and won’t pass inspection yet I had to haggle with the dealership to put new tires on before I consider purchasing. There is a giant dent in the rim on the front drivers side (notice there are no close ups on all 4 tires). The car was straight/downpiped and is extremely loud. None of this was mentioned in the description and the dealer acted as if he didn’t notice it. The rear driver side tire has a 4 inch slice in the tire also. The key batteries are dying (per car message) dealer refuses to fix rim. Oh and lastly, the A/C does not work… in the summer… and they won’t fix it. The previous owner beat up this car.

Not the best transaction. Highest documentation fee charged by them of all the dealers I have shopped around. Vehicle delivery almost 10 days after the payment made. Work needed on the car was done but no service record document provided so just have to take the word that the work is completed as needed.

Dealer responded to my questions quickly. We are not local so all communications were via email, text, or phone They even did a video call where they walked us through the car in detail. Overall great experience.

I saw the 2018 BMW i3 with range extender offered by the AutoMall Collection in Peabody, MA. The vehicle was in excellent condition and the asking price was below the KBB/NADA value estimate. The manager, John, efficiently completed the purchase agreement and RMV title/registration form. Two electro/mechanical issues requiring service by a BMW were corrected at no additional cost to us. I highly recommend AutoMall Collection for consideration when looking for a quality used vehicle.

Great place

The vehicle wasn’t as described and it was very different in reality than in the pictures. Wasn’t worth the trip and just a waste of time and money. The driver side door leaked while vehicle was driven and the passenger side window whistled while driven fast. Unfortunately, none of the issues were in closed in descriptions. Was offered a discount on extended warranty , but that wouldn’t make the vehicle any better nor resolve existing problems

Made an appointment 2 days ahead of time and drove 50 minutes to check out the car. When I arrived they walked me to the car where it was buried in the back lot behind a couple other cars. Very obvious is wasn’t ready for me to drive the salesman left me with the key to sit inside the car . The car was almost sitting on rims the tires were so flat and the battery only had 10 miles left of range. When asked if I could drive it he responded with, “are you looking to pay cash or finance?” I said I would finance but I’m just looking right now. “Tell you what, when you get serious about buying, I’ll let you drive it.” No thanks

Great response time

Great experience. Easy to work with salesman, quality product and delivery.

Got into my new vehicle so easy. Finance application via website is a time saver and Eddie was a great sales man went above and beyond to get me in my car in my time crunch. Thank you!!

Nathan was responsive honest, helpful and knowledgeable. Could not have had a better experience.

Best Experience Ever. I have been buying vehicles for over 30 years; 4 in the last two years. This was hands down the best experience. It was professional, prompt and truly pleasurable. Mark, my salesman was fantastic and the owners were so personable and accommodating. A++

Excellent follow up and consideration.

Easy people to deal with

Very good response and customer service

Car was dirty and blocked between other vehicles. There were fuses in the cup holder , the check engine light was on and one tire was nearly flat. Given I had an appointment for a test drive I was quite disappointed.

Dealer was great, had the vehicle available to test.

Made a full price offer on this car, salesman needed approval to accept a deposit. Never called me back. I called and dealer kept ( 4X ) promising to call me right back and never did. Will not buy from them even if they do decide to get their act together

wonderful people to work with for the transaction

Responded quickly

They were great, very responsive... First car that I've ever bought sight unseen as I drove from Maine to get it. They had everything ready for the sale in less than 24 hours. Been driving the car for a few weeks now... No problems yet.

Michael was very friendly and helpful, and the car was ready for me to drive when I arrived.

Very friendly, easy to work with, and accommodating. They brought the car to me to test drive, overnighted me paperwork, and dropped off the car once purchased in a matter of days. They worked with me to get me to a monthly payment and terms that I was comfortable with and all around provided an excellent customer experience and vehicle.

Spoke to sales person but purchased elsewhere bec they did not have what I was looking for. So I went to a dealer that had what I wanted and purchased my new MB THERR.

I booked an appointment with this dealership for a specific car at a specific time on a specific day. When I arrived for that appointment, I was met with a salesman who excitedly asked if I was here for an Audi A4. I said no. He was confused. Clearly his attention was on this more expensive car. When I told him which car I had an appointment to see, he informed me that the car was in storage about 20 minutes away... he waited for the woman who was there to see the Audi to come. After she came to test drive the car, he then sent his workman to pick up the car I wanted to see out of storage. Overall waited almost an hour to even get to test drive this vehicle that I had set an appointment to look at.

answer my question

Call back was quick. Car was in the condition that was listed. Customer service great Sean H salesman was great. I would recommend this dealership.

Very helpful. Although taking a little longer than I wanted to get my car to me they’re very nice people!

Great to work with. Very accommodating.

The responded quickly and have been consistent with contact.

Great experience 5

they would not give me a BALLPARK payment with my trade-in, not a good place to do business with, plus they up the price of the SUV by $1000, the same day I was going to go there and test drive it, they just said oh that's the new prie,

Quick initial response, sent great quality video walk around with sales associate going over vehicle details - however, they offered meeting halfway for test drive then backpedaled, saying deal had to be mostly done beforehand and only had 2 sales people (what dealer has 2 people on a saturday?) & said I should drive other cars I was shopping first. I explained I was deciding between v6 and v8 and colors, and wanted to arrange pre purchase inspection with a LR specialist shop - how can you work out the deal before driving the car? Unheard of. Typical dealer bs on that, warning car might be gone by weekend (sitting at dealer 100 days) then they called monday to say the car was available. We spoke that friday to setup test drive for next day, but texted in the morning saying car was sold day before, and left listing up for traffic another week. With less BS they might have been able to sell me this car, but thankfully I got a better deal, V8, half the miles, CPO w warranty elsewhere.

Very good nice job

Very good experience no pressures great sales person awesome car

Got a response after 2 tries. Still communicating

It was ok until they started processing the sale. They took my info and the next day said they were sending me paperwork to sign in the morning. I waited all day and at 7 that night they texted me to say they sold the car to someone else. This was so unprofessional and outrageous. I wasted so much time with them for them to lie to me and mislead me. Then the car was still posted on your site for 2 weeks before it was sold. I asked them about that and they never responded. I n ver had such a bad experience purchasing a vehicle and the sad thing was ai was paying in full with no financing!

Contacted me back right away,seemed very professional. They claim to not negotiate prices, so truck i was looking at was a bit out of my budget, but they seemed willing to try to find something that was in my budget.

Very nice. Everything was quick and easy. Best far buying experience .

Terrible. Felt like dealing with sleazy used car dealer. Eddi kept on lying on the phone. I called many times trying to see the car. He told me I can test drive it only if I commit to buy it. Stay away from Eddie at this dealer.

I had a very good experience with this dealership. The sales associate, Joe, was trustworthy and professional. Although they would not negotiate the price, the trade in offer was reasonable. I liked the experience with two exceptions. First, the banks they use do not offer the best rates. Second, their doc prep fee is very high. At almost $700, it is well above the industry high of $400. Scott

Purchased my car from them sight unseen from the Minneapolis area and had it shipped to me. Sales & finance seemed quite busy while dealing with them so it took a little more time than I wanted to get things done but all went well. I was happy with what I got for the price.

They did not have the vehicle on the lot when I had a appointment for the day I went, the staff seemed judgmental that I wanted to look at something other than what was on the lot and they were very pushy in terms of trying to find a different bank to buy the vehicle, over all I was not that pleased with my experience

AutoMall did a great job during the sales process. They had the car ready to test drive. They put their best price upfront, gave me a fair trade in for my vehicle and I bought the car the same day.

Worst car shopping experience ever. Owner was rude because I arrived with my own pre-approved financing through a credit union. He would not accept a deposit so I could go get the check. He demanded cash, certified check on the spot or financing through Auto Mall only. Buyer beware.

I had a really great experience with this dealership. They were very professional and came across as genuine and were not pushy sales people in the least. The salesman I worked with (Joe) was very helpful and responded quickly and I got a great car out of the experience!

Spoke with Joe and plan on going to by this Jeep as soon as my settlement comes in

Dealer contacted me shortly after showing interest. We are still looking at other options

Tony was very helpful and answered all our questions with no pressure Made the experience seamless..

Confusing because of Massachusetts but dealer was good

Love the service

Car has been sold and still advertised they tried the bait and switch . If you call and ask about this car they will tell you it just sold the night before

Dealer responded quickly but vehicle ended up not being exactly what I was looking for.

I dealt with Mike and he was a pleasure to work with.

They email me and call me right away

VERY bad experience! Traveled all the way from Maine to test drive this car, loved it and then they told me they couldn’t hold it until I went to the bank and could come back to get it (1-2 days MAX) so I went to my bank the next day, got approved for the car. I called them at 11am to tell them I’d be done to get it later that day. Went the the bank after work, I waited for an HOUR at my bank for them to “send the purchase order and title” then they called back and said they didn’t even have the title and couldn’t sell the car to me. I traveled all the way from northern Maine to their location and it was extremely rude and unprofessional for them to let me drive all the way their to test drive it when they never could of sold it to me. The sales rep, Ben was very nice but the owner was very rude and pushy about wanting me to finance through them after telling him multiple times I wanted to go through my own credit union for lower rates. WOULD NEVER RECOMMEND BEWARE!

Quick response

Great

I had intermittent communication with the online representative, Crystal. When arriving at the dealership, the car that I had scheduled an appointment to test drive had no gas in it. Not a very good first impression or set up for an 'appointment'. John did the appraisal for my 2016 Lexus NT Sport and came within $1k of a private party offer I had. While we worked mostly with Randy, John also was the one who determined the price we would ultimately pay for the Audi. I give 3 stars because the Audi was advertised as having NO damage or accidents. Upon inspection, there was damage and an accident reported on the CarFax. It was minimal and we negotiated a bit more off the offer, but it left me feeling a bit off. Randy was fantastic with post-purchase concerns. However, all in all, it was an average experience of purchasing a car at this dealership. I've taken it to an Audi dealership and dent removal shop. After a bit of work, I am now in love with the car itself.

He returned one call but never responded to an email. I was not impressed with their service or responsiveness.

Great Cars . Friendly no pressure

Good and fast response from the dealer regarding my inquiries

Dealer responded and was honest about the car being sold. Saved me some time.

lied about lowering price on line -- they wouldn't budge on the price. charged me some ridiculous fees. car had 1/8 tank gas when picked up and had to wait 1 hr for it to be ready when i told them exactly what time i would be there to pick it up they knew nothing about the car so i had to do my own research

Very pleasant... Had a great conversation with George. Owner John was wonderful & helpful.

They would not take a deposit to hold the vehicle on a Monday morning but assured me there was no activity on the vehicle. I had an appointment set up for Tuesday at 10:30AM. I was called Monday afternoon and told the a buyer had “come out of the blue” to buy the vehicle. This is not a normal dealership. It is strictly first come, first served. No warm and fuzzy here. Kept the listing up a few days after the car was sold, ie bait.

I don’t know where the bad reviews comes from but these guys are great. Quick and professional. Especially Randy and Eddie.

Prompt service and worked with me throughout the process, just bad timing on my part.

Kept it listed well after it was sold...like bait.

I bought a 08 Mercedes c300 from this automall and they made everything so easy. The people there are very nice especially Ben who took care of me. They registered the car and did the inspection sticker for me free of charge. Their cars are super clean and used once looks and drives like new. I would recommend this dealership to anyone looking to buy cheap nice and great used cars and news on once.

Inquired about coming in and taking a test drive.

Ben got back to me quickly regarding the vehicle I was interested in.

Called in to sales to see if the vehicle was available, they said hold on their might be a hold and acted like it was an inconvenience to check. After a few minutes on hold I was told they would call me back to let me know. Got a call a few hours later from the sales manager I believe saying there was a hold until tomorrow, and they would let me know. Never got a call back. Ended up buying something similar from another dealer. If you snooze you lose. The 3 stars is because I atleast got a follow up call.

This dealership was helpful and friendly and their prices seem very good, however I purchased a car closer to my home, if I did not I would have probably bought a car from them

Quick response and very professional. Did not continue to bug me as other dealers in the past have. I did not end up purchasing a vehicle from them but would if the opportunity was right.

They were helpful and we did buy the car. However, the car wasn't ready when she arrived, so delivered the car the next day. I asked him if there were any problems and he said the "check engine" light had been a problem but had been fixed. There was no owners manual, the cover to the battery was missing, and the two rear wheels were bent so bad that I had to replace them. It does drive nice but the "check engine" indicates a problem with the temperature sensor (which should have been fixed) at the dealership.

Haven't purchased the car, but spoke with a gentleman named Joe. Was very helpful and accommodating.

Avoid, avoid, avoid. Their prices on their site and CarGurus are not the actual price when you come in. Simple bait and switch. Like a car you found? It'll only be an additional FOUR THOUSAND in reconditioning fees. What is the fee for? Have they actually put anywhere near this amount into the car? When pushed, they offered to reduce it on the condition that I purchase extended warranty for the car, and still pay them several thousand in reconditioning. To summarize, I was willing to go via their financing, or pay cash, if it meant receiving the price that was promised on the Internet and over the phone. I was told that the price is impossible to honor, without adding thousands in dealer prep and reconditioning fees. These are not government fees or taxes - these are just hidden charges that go in their pocket. BAIT AND SWITCH. Waste of time.

Very good response. However, sold vehicle remains on Car Gurus and other car websites long after the car has been sold even after it was mentioned to them that the car is still shown as being available for sale.

Called me back but vehicle had been sold. Need to remove ad!

Very nice dealership. They carry many high end low mileage cars and were very helpful and accommodating

Courteous and professional

Great dealership. Very knowledgeable and informative.

They have a good collection of cars but could have told me in advance that the options I was looking for were not available on a particular vehicle and could have saved me a long drive. The dealer was also a bit rude once they understood I wasn't probably going to go ahead with the purchase.

Fast respond

The dealer was super responsive and very easy to work with. Joe took good care of me and i was in and out of there within two hours and drove the car off the lot to my home (on a Saturday). They acted quickly and were not pushy at all. I test drove two cars and then went with a different car than I had originally been interested in. Very easy process that they made nice and simple. I'd recommend this dealership!

Sales Staff was quick to respond & very helpful in trying to arrange a look-see and test drive from out-of state.

the bmw i was looking at had a broken compartment not listed here so bummer make sure to go look in person befor acting. but other than that very respectful

So far so good. Very good customer service. Just got a car for the wife and I. Prices are not bad. But very humble dude and professional. Sasha delivered on time and promptly. Will definitely recommend if all goes well with both cars.

One car listed at a low low price wasn't available. The other listed with leather seats but had sensatech seats instead. They do,the old used car bait and switch. Stay away from them.

Test drove a BMW X5. Great low key ,non pressure experience. Didn't end up buying a vehicle here, but would definitely recommend.

Dealer responded very timely; I didn't have a chance to follow-up.

Car was in rough shape, dealer was kind, but clearly looking to move cars as fast as possible. Oddly didn't try to up-sell or cross-sell me to other cars on lot. That may be a positive for some, or a negative.

Emailed back within hours of inquiry. Very honest and upfront with vechicle details.

Experience was fabulous. They only have immaculate cars and I had been searching for a red Audi convertible for a month or so. They had the vehicle I wanted in stock and when they dropped the price but about $2,000 I called them, drove the car and traded in my old car the same day - I drove home within about one hour of getting there. A special call out to Joe Tumbiolo who held my hand and guide me through the whole process.

The dealer at Automall was very helpful. He tried to find a car that was an exact match to what I was looking for and there was no pressure. I have a very specific idea of what I want and I did not buy a car, but he will continue to try to locate what I am looking for. I would be happy to go back to Auto Mall because I was not pressured to buy a car before I was ready.

These guys were good to work with overall. One star taken off because the car wasn't ready when we got there despite advance notice that we were coming. But they recovered quickly and tried to make up for it. Didn't end up going with them but I think they'd be fine to work with.

Typical slick used car lot. The vehicles I looked at were in very rough shape. Although the salesman I spoke with was nice, not pushy. I decided it would be better to buy certified from a dealer.

Good

Nice place and good people. Go see Ben if you are looking for a car there, he’s a great guy. He even came in on his day off to clean and deliver the car to us. Very professional easy to work with and no pressure. Called and got an appt to see the car that day and bought it. Driving it for about a week now and completely happy with it.

They should have told me before I drove over 2 hours and wasted time and money that they can't get financing for credit under a certain amount like the real car dealerships. So disgusted.

Responded initially but no follow up. I ended up purchasing the same car elsewhere.

Car was there and ready to be test driven. The salesman, J, did not pressure, which was nice. But personally, I didn't believe him on several issues. First, he maintains that the $478 transaction fee is a legit cost because they have to store the "files" for years with Iron Mountain. I doubt that a few pieces of papers cost $478 to store, but be aware that you need to add $478 to the price of any car with them. Second, the reason the car I was interested in hadn't sold in over 6 months, according to him, was because, as a convertible, in the winter, they had it stored in a warehouse and not out front where people could see it. Funny, I found it on the internet, and somehow, I think more people have internet access than walk or drive by their storefront. When I asked about the fact that AutoCheck showed an accident, he claimed he had no idea because CarFax, the only one he trusted, did not. (Lesson, check both sources on cars you are seriously interested in). Dealers get more info on cars and I don't believe he didn't know about the AutoCheck report. The car did have an accident and I was able to get the police report. I didn't buy the car, mostly because I didn't trust this salesman, as I hate being manipulated with this kind of stuff. We were only $600 off on negotiations on my trade, so it wasn't price, it was trust

This Dealer did respond and was very personable, *LIKE*

A at that time they contacted me I could not speak to them so I told him to give me a call back have yet to hear from him

Answer the same day and we’re willing to negotiate.

Profesional people

Joe was a true professional and didn’t pressure me. Although I didn’t buy a vehicle, it wasn’t due to the experience.

I read a lot of bad reviews from AutoMall and from my experience it seems like they are all bull crap reviews becauae these guys have done nothing but try to make me happy with my purchase. Just my experience with Joe and Eddie, they don't only want to sell cars but they also want you to come back again. The percentage rate I received from Randy the finance Manager was a much better rate than my own two banks. I like the car very much and i am sure I am going to enjoy it many years to come. Thank You

It was a helpful, no pressure experience.

Nick was extremely helpful in assisting me with choosing the right car. He went out of his way to show me all the vehicles that met my criteria and answered all of my questions in a professional and knowledgeable manner.

They were very nice to me Kathy

We visited this dealership to see a specific car, and clearly stated our conditions for purchase- i.e. price and financial details. After an initially positive interaction with the creepily enthusiastic salesman, follow up emails, texts and calls (multiple times a day) regarding money-related specifics were sidestepped or answered with misleading emails (we were under the impression that our terms were being met- we should have known better. It is never this easy). After a week of waiting to get down to brass tacks, the financials arrived, reflecting ABSOLUTELY NOTHING of our prerequisites. The finance guy and the GM refused to revisit our perceived arrangement with the salesman, who conveniently disappeared by this point. Our time was WASTED with these people- there's a reason for the used-car salesman stereotype, folks. It's alive and well in Peabody.

Good Dealership and quick decision.

Great

great

smooth transaction

Quick on the sale, decent trade it price, slow to register and deliver vehicle

Quick response to my questions. Very courteous!

Very aggressive - lower price for the car for weekend only, which increases the following Monday. The dealership would not share the carfax report unless you came to look at the car, which is fine if you live close by.

"Out of State buyers.. Be aware !!" I recently bought Audi A6 from them. My sales rep was Jay (Jon). Flew out to test drive from Austin, TX. Noticed that the car had paint job done front and back. Jay said he was not aware of that - Sales person doesnt know about what he was selling, this was bad. Drove the car and the ride was actually quite good. Took it to the Audi dealer and got inspected. The dealer said AC was not working and there was a nail in one of the tires- This seems to be common problem with them by reading reviews. I decided not to buy. A/C problem can be a huge issue in Texas. A couple of days later Jay called me and said the A/C was a sensor issue, not more than that. I called the dealer and verified. Because the price of the car was so low, I decide to buy. So bad experience starts from the moment I decided to buy, All of them from the dealer stopped providing me service. I constantly had to email, call and leave a message. Response was so slow and they seemed not to care much since the car was paid already. Spent more than 30K and no service and follow up wore me out really bad. Randy Business Manager at the shop was a joke. I had sent him about 6 emails not even a single reply. Had to call him twice to talk to him every time. He will send you an email if he has something he needs. After 3 weeks I paid and couldn't confirm pick up of the car by a shipping company, I had to call their corporate office, Dadham Automall and talked to Judy. She was really nice and took care of everything. All I needed was follow ups and communication. By the way, Jay promised me with two new tires but I got just one replaced and he told me my was picked up on Monday but it was actually picked up on Tuesday. I just don't understand why he had to lie. The lie will not cover up anything but it will make customer experience even worse. so I wired all the money on Feb 6th and I received the car on March 3rd. A month without what's going on with the car you purchased... I thought I was really patient with this one. Just be aware this may not be your experience but it could happen to you. At least you have Judy's name who can help you. Oh... Inspection failed due to emission sensors were not ready, The battery was disconnected with some reason. I had to drive about 60 miles for the drive cycle completion. Now car seems to be ok

Reception less than desired. Wanted me to sign paperwork without seeing the car first. Mind you I'd driven down 1.5hrs for this. Anyway got another car with better customer service. I paid more but it was really how I was received that helped me make decision.

i was just happy they responded quickly

quick to answer all questions great people

Straighforward transaction and pleasant buying experience.

These people clearly do not need your business. The salesman Jay was downright rude, and even made an offensive political comment. His boss was dismissive. I bought the car because I liked it and it was an OK deal and I didn't have time to look further. The gas tank was empty, the tires were low on air. Based on this, I thought I better check with the Audi dealership to see if they really did take the car there to get an airbag problem fixed, as they told me they did. The mechanic at Audi told me that they did not fix the airbag problem because the parts were not yet available. Automall failed to tell me this, letting me drive away in the belief that the airbag problem had been fixed. There was no owners manual in the car, and they didn't offer to get me one, as I later found out they should have.

Jay Morgan was exceptionally pleasant, knowledgeable, and courteous. Best experience I've had buying a car.

got a good deal car ran fine but there were a few problems with it i was not told about and found out about after i purchased the vehicle and the dealer wont cover the repair cost.

Treated me fairly and l bought their car

They contacted me and I went out to see the car. There was some waiting involved but they were very professional, friendly and accessible. They disclosed that the car had been in a minor accident. The guy we worked with was James Omede and he was professional, polite, friendly, and responsive. The guy who did financing, whose name I don't remember, was also very professional. I will definitely go to them when I am looking for my next pre-owned car. I didn't feel pressured at all by them. I love my new Fiat 500 Sport and go it at a very fair price.

the salesman who contacted me, and stayed in touch with me was professional

Nice guys at this dealership.

Disrespectful. First it took three attempts on my part to make sure the vehicle was there. I told them when I would be there and it took 44 minutes for them to get the vehicle from their storage lot. I took a test drive with Nick who was the only bright spot. When we returned I .ade an offer. The GM got involved and came up to me and said just buy it. I explained I wanted to trade in mine. He gave me an auction price not even book value. My car is in great shape. He wouldn't budge on his price which was the same as the blue book. When I asked him to match blue book or auction he said no way he would get fired. Told me he makes 500,000.00 per year and doesn't need to make this deal. Needless to say,I found a better deal elsewhere.

Good dealership, nice people... they really took care of me.

Initial response was good but then I went back to the site to look at the pictures of the car and it was taken down. The dealer told me that it was still available but I live 2 hours away and I'm do not feel comfortable that the car is still for sale. In fairness to the dealer, I'm not 100% committed to the coupe since my son is rather tall.

Very rude. Simply asked for their best price and explained I lived on an Island and wanted to send one of my guys to pick up the car and was ready to wire cash. Response was " the vehicle is available and i will not negotiate price over the phone or email if you you can make time to come see the car and make me a real offer ready to do business i will do all i can to help you." I bought 2 cars this week over the internet with no problem. I paid $500 less than asking on one and full asking on the other. I think this dealer should not sell over the internet if they don't understand that buyers are not always from their area.

Never made a purchase there but they were very pleasant.

Called me back right away

We had a great experience overall with AutoMall collection. I came from out of state to purchase a vehicle. They corresponded very well over the phone and through email to prepare for our arrival and purchase. When we arrived everything was as we hoped no surprises. We drove the vehicle home 10 hours, everything worked perfect no issues. Joel was our sales person, he was very helpful and friendly, Eddie did our financing and was very nice. I recommend AutoMall Collection to anyone looking to purchase a used luxury vehicle. We purchased a '13 BMW 535i xdrive with very low mileage for a great deal, still under warranty, with a perfect paint job and interior.

Great at understand customers need

I received a phone call and an email from Joe T. at the dealership. He was able to answer all of my questions and I set up a test drive the next day as a result of his contact. Eventually, I bought this car and it's amazing!!!!!

I give five stars to the salesman, Joel Purdham, and the owner of the dealership - AutoMall Collection. I do not like to purchase cars. They made the process easy. The first indication of great service - my first inquiry was a Sunday. That same day I received an email from Joel - not a computer generated automatic reply. I was impressed as this was a SUNDAY. My experience from reviewing the car, test drives, communications and the final purchase process was flawless. I would recommend AutoMall Collection to anyone. The owner was great to work with and Joel was a great salesman. Not pushy. He was accommodating - which is what I prefer.

Very nice and responded quickly

Nice

The car online was no longer available but they had two others with the features we actually wanted. Sales team was knowledgable but not pushy. Prices were consistantly below KBB and we got a very fair trade in value on our old car.

Excellent

Several cars listed on Car Gurus and not one in the lot. Very frustrating.

Quick response to my inquiry on a Sunday night!

The car we went to see was "just sold" but has remained on CarGurus for weeks - FRUSTRATING !

Purchased car

No much to say they have great job

Sold the car but it is still posted weeks later.

He is not helping in price at all and ignoring me at the store

slow to respond i requested itemized info but took several times to get honest, straight reply after submitting same questions over and over..... I would be very cautious doing any business/w them

Anya emailed me almost immediately was very nice and helpful.still working with her on a car.

They got back to me in a timely mamner

They had cars still listed which were sold days before hand. They need to stay on top of their postings more.

Very nice people...

Amazing customer service very down to earth very reasonable prices and they will work with you buy with confidence.

They won't give you any discount even when paying cash. Car had no manual and no extra key. Keep your eyes open if you are going to Automall collection ! Nothing to complain about their salesman They're good people.

This is quite possible the worst experience i have ever had with the purchase of a vehicle. Been given the run around for over a week. They are not responsive at all and i have to call everyday or i would never hear from them. Buyer Beware.

I am buying a 2011 BMW 128i from this dealer. Although the salesman was not particularly knowledgible about the vehicle, he has been very helpful in answering questions, getting requested service and the registration process.

Jay helped me thanks so much!

Automall Collection COMPLETELY misrepresented the car. It was not in great condition and it was very dirty.

Automall is top notch in my box would recommend to everyone purchasing a vehicle number 1 in my book

Pretty great car and smooth purchase from the dealer.

Passed along additional information as requested.

I went for this car already knowing it was a decent price for what it was and still got it down a few notches. Very good service, seemed very friendly. My first car in my name ever and I was able to finance it perfectly. Walked away a happy man.

Friendly, but gave untruthful info, which caused me loss of time and money...would not trust them again...

Very good honest dealer no high pressure sales

pricing and service not up to par- need work

I will definitely buy from there again.

spoke briefly car was sold.

Automall Collection is very responsive and followed up extremely well on a vehicle inquired about.

I ended up buying my car and was very pleased with doing business with them and would buy again.