AutoPROVED

Unfortunately the vehicle you inquired about was new to our inventory.  The requests for pictures were explained that once it was through our service and detail center they would be provide.  Also, any questions regarding features would only be available when it was on our lot so we could have a sales professional answer them for you.  

Malik, unfortunately after Covid some states (your state in particular) has been delayed in completing the registration for out of state purchases.  In-Transit temporary registration from Pennsylvania is only valid for 60 days so to stay compliant with our dealer agreements from lenders to process registration and record liens in the time given we are only processing in state transactions.

Like we explained Dave, it's in the disclaimer like all dealership advertisements.  You wanted a price you did not qualify for, your 1 star review would be like giving another dealership a 1 star review for a rebate you don't qualify for.  Unfortunately it would've been a 5 star review if we didn't sell the vehicle before your appointment.

In this market unfortunately for many when others see a great deal they don't wait they just drive to that dealership and purchase like your scenario.  Thankfully the only time you wasted was the email you sent in regards to the availability of the vehicle.

All online pricing includes all incentives/rebates when everyone advertises, including manufacturers.  It would make more sense to ask what the total price would be prior to wasting time or gas in any situation.  Our website clearly goes over all pricing in the disclaimer like all dealerships and any third party vendor advertising our vehicles clearly states to contact the dealer for pricing or additional charges.  Although we disagree that the Lehigh Valley is small with over a million residents, we want our community to have the opportunity to purchase our vehicles prior to others in other s

All online pricing includes all incentives/rebates when everyone advertises, including manufacturers.  It would make more sense to ask what the total price would be prior to wasting time or gas in any situation.  Our website clearly goes over all pricing in the disclaimer like all dealerships and any third party vendor advertising our vehicles clearly states to contact the dealer for pricing or additional charges.  Although we disagree that the Lehigh Valley is small with over a million residents, we want our community to have the opportunity to purchase our vehicles prior to others in other states or not in our market looking for the best deal. Less ...

Sir, we have nothing marked in our system as visiting our store.  We fully disclosed the total price to purchase the vehicle prior to you leaving your house to make a trip for the Kia Optima which we are certain are abundant during the course of your drive here.  We specifically give a discount to the Lehigh Valley for this reason, our pricing is aggressive and want our community to have the first chance at it.

We would have to disagree with your review, credit can only be run with the person inquiring about financing by giving the dealership confidential information only the customer would know.  An example would be the social security number, if the customer would not want their credit run why would they give the dealership that information?  

We wanted to respond to your review so the public is aware of the full situation.  Your "Horrible Experience" lasted a total of 6 minutes according to our system, in that time frame you wanted a repeat customer discount which we explained that our internet pricing is no haggle.  We also explained that right now due to the scarcity of vehicles for sale the $1,000 discount is for Lehigh Valley residents only, shame on us for helping our community although almost 1,000,000 residents who live in the Lehigh Valley would argue.  We hope all customers come in with intentions to purchase our

We wanted to respond to your review so the public is aware of the full situation.  Your "Horrible Experience" lasted a total of 6 minutes according to our system, in that time frame you wanted a repeat customer discount which we explained that our internet pricing is no haggle.  We also explained that right now due to the scarcity of vehicles for sale the $1,000 discount is for Lehigh Valley residents only, shame on us for helping our community although almost 1,000,000 residents who live in the Lehigh Valley would argue.  We hope all customers come in with intentions to purchase our vehicles which are always priced according to the market, including the one you were interested in and according to Cargurus' is a Good deal at almost $2,100 below market value. Less ...

Good afternoon sir, when you purchased your vehicle almost 2 months ago you were offered a service contract for this exact reason.  It's always a huge risk to purchase a pre-owned performance vehicle that's 4 years old and over 50,000 miles on it.  You are absolutely correct, we will not fix your car for free.  It's your responsibility to repair a vehicle when it has issues, that's why most will add coverage when it comes to financing a vehicle and it's offered.  Hopefully next time when a dealership explains the exposure you place yourself in when declining coverage you change your mind.

Kim,

Thank you for your review. Usually our management is in charge of handling our customer testimonials as we value each visit to our store and the experience of the customer. However, I wanted to step in a situation like this because I also value my staff. On the day of your visit I was the one who personally greeted you that morning around 8:45 AM. Since you were looking at the truck in our service line I specifically expressed these vehicles BEHIND the building are still in our service line are NOT retail ready. You acknowledged as I went and requested Nab's presence for you. We typica

Kim,

Thank you for your review. Usually our management is in charge of handling our customer testimonials as we value each visit to our store and the experience of the customer. However, I wanted to step in a situation like this because I also value my staff. On the day of your visit I was the one who personally greeted you that morning around 8:45 AM. Since you were looking at the truck in our service line I specifically expressed these vehicles BEHIND the building are still in our service line are NOT retail ready. You acknowledged as I went and requested Nab's presence for you. We typically don't like to test drive these vehicles but since you made your trip from an hour away we felt it was the right customer service to offer. However, this is after Nab stated the truck was NOT ready and our turn time for a vehicle to be "Retail ready is 1-2 weeks" but in this case you still wanted to see the vehicle and scheduled an appointment for Monday morning. Even working on the financing for you. Our vehicles go through a pretty extreme process of reconditioning and sometimes we notice issues as they move along our process. For instance, the leak in the sunroof. Usually something like this we notice in our reconditioning process when we are detailing the vehicle and applying water to it. In such a case the vehicle then goes back to our service department to address the issue. We did not get a chance to do any of this so I do not believe its fair to judge our service department if you did not let us complete the service. I would love to earn another chance to sell you this 2011 Ram truck but it sold minutes after you left our showroom with a customer who understood it was not retail ready. We do have many other options in our inventory and hope you reconsider our store in your future purchase.

Respectfully,

Ali H Nasser
President Less ...

Good afternoon Frank, there were many inquiries on the vehicle you were interested in.  It was explained that we would not hold this vehicle until we were provided with confirmation of your flight.  You did give a credit card number to hold the vehicle once that was provided.  The deposit was never taken since we did not have proof and the numerous inquiries we had on the Audi S5.  It is not random to ask when a customer is picking up a vehicle when they express interest in it, especially when it is from someone on the other side of the country.  

Good afternoon Gary, we apologize the vehicle was not at the standards you were expecting, the vehicle you expressed interest in was USED, we agree and did everything possibly to remove the smoke smell from the vehicle.  When it was done with detail we priced the vehicle accordingly, that's why it was almost $3,600 below market value based on CarGurus pricing matrix.  Not all vehicles will be a 9/10 when they are pre-owned but, that is also why some are priced very aggressive.

We apologize for the confusion, the vehicle you were interested in had many leads.  During your inquiry on the vehicle and engaging with you the vehicle was sold.  Unfortunately more than ever the used car market makes it difficult to keep desired vehicles on the lot and everybody aware of how quickly they are selling.

Good afternoon Jerry, the vehicle you were interested in did need a new battery.  Unfortunately there were others interested in the vehicle too and it sold before it was available back on the lot.

Good afternoon Kyle, we have never added dealer fees to any purchases.  All vehicles are subject to sales tax, registration, titling and the PA documentary fee.  Yes, when credit is authorized to be run it does put an inquiry on your report just like any dealership trying to obtain financing for a customer.  All figures are always broken done for a customer on the buyer's order, the retail installment contract and the temporary registration prior to a customer purchasing and, so they can review all the numbers.

Mr. Derck thanks for your review. We have investigated your review and we think you may have reviewed the wrong dealership. We have not had a 2009 Honda CR-V in stock in a few months. We would love to sell you a 2014 CR-V. Please contact us for an updated list of inventory as our selection changes daily.

Patrick,

Thanks for your review! We give whatever the market value is or junk value by weight. Best of luck on your car hunt!

We apologize for your inconvenience Mike. We sell our vehicles VERY fast! Let us know if we can help you with any future vehicle purchases!

As long as you have a copy of a "WE OWE" we will honor anything we have written down! Unfortunately cars are machines and unpredictable. When your vehicle had issues we immediately addressed them and them had them fixed for you!

Hi nanscoaduomi,
We're sorry you didn't have a satisfying experience with us! We hope you revisit us and allow us to make up to you!

We try to send anything similar to what the customer similar to what they are looking for if the vehicle they were looking for was sold!

Our vehicles sell fast so our data bases update the following day!

Thanks for your kind words Ray!

We try to contact our leads as soon as possible!