Auto Union Inc-Smyrna

Brittany called right away f financing was awesome. Got me the best rate possible she called me right away. Great communication love this company.

Had no problem very curtious. Responded to let me know truck had been sold thank you.

Brittany was incredibly helpful and I am very happy with the car!

They were responsive and nice . Answered all my questions and concerns .

they responded very fast, I havent been to see the cars yet,

They contacted me and sold me the car in a straightforward and honest transaction. The car was as good as their service. I have had the car two weeks and it was as advertised and runs well.

Hassle free… good experience

A perfect experience with buying a car. Really great place to buy a car!

Alex was great! Awesome deal/experience! Highly recommend!

The dealer responded but the car sold before I could call and ask my questions.

Good staff to work with.

Good people, straight forward, good selection. I have previously purchased from this dealership in the past. I wouldn’t hesitate to purchase again.

The photos posted for the vehicle we came to look at did not match the vehicle once we arrived. However, once there we did see another vehicle that we were more interested in.

Josh went above and beyond in helping me. Very professional.

New Employee took a deposit the vehicle when they weren't supposed to and was not able to purchase vehicle cause of the hold that was put on it

I requested to see a picture of the convertible with the top down and some one replied back” someone tried opening when it was freezing cold and they broke it”. Ummmmm….are you going to fix it or is it for sale as is? I think that should be noted in the advertisement of the vehicle!!

Very friendly staff made my purchase of Mt Audi A4 Allroad quick and easy. Although the original A4 I wanted to purchase had sold already. I found a different great car. I'm happy with my overall experience

Friendly.

They were very professional And they still have the vehicle that I want But I have to wait a little bit

Everything good

I had a great experience at this dealership. I dealt with both Mo & Josh, and they were both were very attentive & answered all my questions. I am very pleased with my purchase!

Straight forward. Car was already gone.

I think I got a very good deal so far great customer service and help

Yes they responded immediately ❤️

Professional and courteous service.

No pressure. Good selection. Go see Josh, good guy. I'm happy with the car I bought.

Was very helpful with very little information

Dealer could not find car on the lot, kept apologizing that he was not yet fully awake. Said that inventory showed car should be there. He promised to investigate and call back. I never received a follow up call and much to my dismay the the car was sold before I had a chance to make an offer.

As far as having a car available and getting an OTD price, that has been painless. However, I have been trying to obtain arrange a PPI on the vehicle after making my deposit as an out-of-state purchaser. I informed them the Friday before the appointment on Tuesday that I arranged at a local shop nearby (1.4miles away), and would call again on Monday morning to ensure it can be done. On Tuesday I call again, and was told someone would be coming in about an hour to help facilitate. I called on Tuesday afternoon, and it was still not done. I waited until Wednesday afternoon and called again to find out if it was delivered, but it still had not been delivered. If this was the case, let me know up front, it cannot be done, and I would have made other arrangements or find a different vehicle. This is the epitome of bad customer service. They have my $500 deposit which they make very clear is non- refundable. I will not advise anyone to do business with this dealer.

Quick on response

It was a great pleasure dealing with this company. This was the easiest purchase of a car that I have ever had. They are WONDERFUL people who cared about you as a buyer and allowed us to make our own decision. They went further by explaining some of items with us . When we are ready to purchase a car for your son WE WILL ONLY GO TO AUTO UNION in Smyrna. We are excited and delighted with this great vehicle. THANK YOU BOTH for your assistance

Discussed the price and made some adjustments to make a deal.

The dealer answered all of my questions and was knowledgeable about the car.

Friendly staff. Easy to get the information needed.

Very nice made everything easy . I would recommend him . Car was as advertised and info was provided.

Wasn’t very helpful at all. Didn’t seem to know much about how the online financing worked so at these point they didn’t seem to interested in helping me

Response from the dealer is very prompt beginning from enquiry till the end of the sale. There was a delay from my end but they understand my issue and patient enough to wait for the transaction to complete. Thank you.

After making contact with the dealership I realized the car in question was an automatic. They understood and sent me a couple of other options but I haven't found the one I want. Thanks

Very fast responses to all questions asked. Vehicle was better than described in the listing. If you can imagine buying a vehicle online as enjoyable, this was. The delivery driver was fantastic also.

Very friendly staff.very good experience.

Was very helpful in answering my questions

The dealer was very helpful.

Very fast response, Good information.

I'm happy with my purchase of the 2010 Toyota Corolla. It is a good, clean car. I took it out of state without any fear of it breaking down. The staff was friendly and addressed all my concerns. I would recommend them to my friends and family. Thanks Auto Union Inc. I love my little red Toyota.

The dealer sent an email with contact info and location.

The dealer respond quickly by E-Mail. I really don’t have time to get their in person

Bought another car, the dealer was helpful in the selection.

Immediately greeted and questions answered

Very nice clean vehicle, great friendly experience.. when I'm ready for another vehicle, definately would work with them again.

Great customer service

Did not buy car, changed mind on model. Honda Pilot was in great shape and sales people were nice.

This dealer might have some of the most polite, friendly, understanding salesmen I have ever seen.

Very responsive and helpful!

I called and left a message to call me back. He did.

Nice

They responded fast I've just haven't had the time to go for a test ride an I want a Vette convertible

Honest straight forward people. Super helpful!

Car was no what it appeared to be from the add. Pictures were deceptive. Car was making a ticking noise, tire pressure monitor light was on.

breat place to car shop

Quick response no hassle.

Dealer got back to me quickly via e-mail. They are very laid back and want you to come to the dealership. Did give me an out the door price over e-mail. Car was as described. It seems like a very solid car after having driven it for a few days. Salesman didn't know anything specific about it but described their restoration process. They let me take it on a test drive for as long as I wanted. I have no complaints. Got a car at the price I wanted and it seems to fit all the check boxes. They also provided a CarFax.

I called, he return my call promptly, and was very nice with my crazy questions.

Great person did not pressure into buying showed me 3 different vehicles and understood what my needs were.

Cool dudes. Really honest. going back next time i get some grip for a highlander. Hopefully the green one..bought this car bc its something i thought id never find. Dont plan on driving it daily Drove it hard 500 miles home right off the lot tho, no issues.

Quick response. Friendly and helpful.

Got back to me quick.

Returned my text expeditiously, eager helpful

Great experience!

WARNING: KNOW WHAT YOURE GETTING INTO. We came from Illinois to check out a Mini Clubman at Auto Union. Before we drove 4 hours to the location, we called to ask several times if the car was in good cosmetic condition. We were told that other than the tpms system, the car was in great shape. Upon arrival, we discovered MANY cosmetic issues. The dealer immediately lowered the price, so we took the Mini to a dealership in Nashville to have to mechanical side of things checked out. The Mini had a huge oil leak that they had known about and didn't get fixed. Also, the tpms system has functional, the tires just needed air. So if you're shopping here, have someone check the car out first, otherwise it's bound to have issues after you buy it. Our sales rep was named Moby, very nice guy, but the cars here are scrap.

Helpful and honest

Quick response, and were very informative about vehicle in question.

Did what they promised on the phone, the car was as advertised. Probably the easiest car deal I ever took part in.

Went to go look at the car it was and I shop got a email from Car gurus saying the car the same r has been sold s day They call back and said the car hasn't been sold

Car was sold. Reply was immediate

Guys are very helpful and Professional. Also easy and painless to buy. They are great at what they do.

Great place to shop

Theses guys were incredible to work with and very helpful!

I found my FJ Cruiser here at a great price, well below KBB. Dema made my buying experience very easy. He's not only a great business owner, he's a great person too. When I buy my next vehicle I will definitely be checking with all the Auto Union locations to see if they have what I want. I highly recommend them to anyone needing a good car at a good price! A+++++

The salesman Dema was vert professional i would definitely buy another car from the dealership

The car was in the repair shop when he called. I appreciated his honesty.

Very accommodating

I had the most positive experience with this dealership than I have ever had buying a car. I purchased my "perfect vehicle" from a very nice man who worked with me to make sure I could drive it home that day. Great car! I love it! I highly recommend them.

Wouldn't answer the question about "Doc Fee". How much and what was it for? Caution for buyers, you should never pay a "Doc Fee". It's bogus! Dealer cannot be honest about what doc fee is for. I asked twice and did not get answer about fee on BMW X5

Good response

Bought the car next day after contacting them. A few more blemishes on the car than shown in photos, but priced appropriately none the less. Would definitely recommend them!

A sales rep from this dealer emailed me back after I ask for more details on the 2013 Kia Soul. His email stated 'come see us and let's talk'. I was not interested in driving 2 hrs to meet this friendly sales rep. I had emailed asking more info and details on the care BEFORE I drove 2 hours and over 100 miles. I was actually interested in the vehicle but it appeared an 'in person' visit would be the way to find out the details.

Excellent service and professionalism Matt

My request for information about this van was answered promptly. When we arrived at the dealership or sales person was very professional and told us everything he could remember about the little issues. Any '06 is going to have little issues and cosmetic flaws. That is to be expected. I was very pleased at the condition of this vehicle and it drives and handles well. As we were told, the dealership tries to make sure the drive train is in sound working order but for the price they sell these vehicles they can't fix all the non critical issues. Overall I feel this was a very good experience and would recommend this dealership.

My experience was great! I was treated nicely and bought the car. I have since been enjoying driving it. Great seller, great car

Responded very quickly to my question's thanks.

The man was very courteous and helpful I really appreciated his kindness

Very helpful, good company

Truck was pretty much just what I was looking for and the price was reasonable. Also so the owner was helpful in taking care of my old truck. Would refer a friend as a good place for getting a car or truck..

Crashed our 2008 MB C300. For 25 years we've bought pre-owned MB's and driven them to near or at 300,000. So happy with the C-300 we wanted a replacement. AUTO UNION in Smyrna, TN -- which we found on CarGurus--had almost the exact replica. They responded to my questions about the car; sent me on a test drive. I talked with my supervisor who agreed that it would be a good deal. We bought the car--very well pleased. Our experience with AUTO UNION was FIVE START

They went out of their way to make buying my new (to me) car quick and easy.

Very knowledgeable and friendly.

Very fast response to my inquiries!

Great dealer

Nice dealership. Very friendly. They appeared to specialize in late model cars where the price is lowered because of cosmetic damage.

Good experience!

Had to wait for owner to get there about an hour for initial purchase. It was easy to take a test drive once I arrived. Car broke down less than a week after purchase and they advised they could not do anything about it.

nice

very helpful, very nice and friendly. Not pushy.

I stopped in tp look at a Subaru Forester, but it had sold already. The next day I drove the Toyota Sienna. Dima was very courteous and helpful. While I didn't purchase the Toyota, I will definitely keep my eye on his inventory for my future purchase.

Polite, professional, honest

Love my new truck!!!

The car had already been sold but they replied promptly to my request.

Helluva Dealership! Awesome people! Got approved 1 day and drove the next! Love my 2006 dodg charger hemi! Got a amazing Deal!

I had a amazing experience today with owner / salesperson! he was kind, helpful, and very effective in the small amount of time I had to spare! I am proud to say that I am a owner of a 2013 Chevrolet equinox! he got me in and out with my trade-in on my 2013 buick regal gs!! I recommend him to anyone looking to buy a car!!!!

Responded. I was unable to go look.

I'm not sure what the other reviewer was talking about regarding the 2011 Jaguar. Of course the car is going to have some minor signs of use... it's a used car... with 97k miles! Otherwise the car was in excellent condition and exactly as shown and described and is now parked in my garage because I ended up buying this great deal. These guys are honest, friendly, straight to the point, will work with you to help you get what you want and have great prices. They made it super easy for me to purchase, with a test drive, answering questions, and being available over phone and email when I had questions or needed documents faxed to the bank or DMV! I just got the car registered today with a clean title. What more can a car buyer ask for? Thank you Auto Union!

The owner or salesman Dem was a nice person. The 2011 Jaguar didn't in the pictures match in person. I drove 8 hours, only to be disappointed in the condition. Loose, broken, scratched, and dented parts inside and out. Pics looked prestine. It was a lot full of fixer uppers. If that's what you are looking for, they are the place. Not for me.

Great!

Very helpful. Not pushy. And very honest about their vehicles, not afraid to hide any details. Great customer service. I bought a Jetta and love it. They were helpful and made me feel like I made the right choice.

Was very pleased with Auto Union. We didn't get the truck do to they sold it, but did email me that it was sold. Maybe in the future.

They where helpful with any questions and did not mind saying I will get back to you if they didn't have the answers to my questions

Love the car but a few things weren’t explained to me before viewing the car. I drove 6 hours to get it and was failed to be told the sunroof didn’t work and the electricals on the car were pretty bad. All in all I love the car and they made it very easy to do buissness with them. They even waited open until 8:30 for me to purchase the car. Also I’m still waiting on the title.

Dealer responded right away to my inquiry. I decided not to pursue further.

That was the easiest car buying experience we’ve ever had!

The cars were full of mold and both cars did not run properly. I drove several hours for nothing. I wont be going back.

I was contacted several times although the one important aspect was and is missing. I my be interested in said car however when asked do they finance as I've just six seven months ago relocated to Nashville and looking for reliable transportation financing will decide our out come. I've gotten no reply. Can someone answer this very needed and important question please

Very friendly, fair price

I requested a Carfax report, and it took a few calls to get it, but they did send it.

Went to test drive loved the car back speakers did not work they are going to fix them let me take the car while I was trying to get a loan I was gone for over a hr they were extremely helpful I am extremely satisfied and would recommend them to anyone.

Like

So knocked-out by the car and the deal, I bought it that day. Couldn't be happier. One problem--- It's been 2 weeks and no title has appeared, and no reassurance it will arrive before the drive-out tag expires. Stay tuned--- 5-stars might have to be changed!

Called about a car and it sold before could make it to check it out. Was courteous enough to call and let me know that it sold to save me time

Prompt response.

i was contacted asap

Visited them and didn't find the vehicle that grabbed my attention.

The cars sold at this lot are not in good condition. The car I test drove made a rattling noise when I accelerated and the plastic parts on the inside were falling apart. Another car I looked at had a filthy trunk. It does not seem like this dealer properly services his cars before he sells them.

I asked if the car I was looking at was still around and the dealer said "Yes, come on down when you would like to take a look." Unfortunately, by the time I made it there (a day and a half later) The car had already been sold. Which was my fault Entirely because I did Not give them any info to work with. This was the first time I used the internet to look around for a car. The dealer was very friendly.

The salesman was friendly, knowledgeable and treated me with integrity. I highly recommend that anyone looking for a vehicle consider Auto Union Incorporated!

Called me back and sending me the info about the vehicle

Great experience ... friendly and honest

Great dealer. Easy car purchase

They were very professional and upfront about the vehicle I purchased. They did a great job making me informed and comfortable with my purchase.

They were nice about telling me about the vehicle and all that jazz